V olunteer S ervic es M r · 2015. 6. 16. · Closing Date for Applications Friday, 10th July 2015...

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Candidate Brief Volunteer Services Manager St Leonard’s Hospice, York

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Copy of Advert/Brief

Volunteer Services Manager

A fantastic opportunity awaits an enthusiastic, motivated individual who ideally possesses previous experience of either working with or managing volunteers, to join our Human Resources Team and lead our team of committed and dedicated volunteers who work at the main Hospice site on Tadcaster Road in York. Our volunteers form an integral part of our workforce and we recognise the immense contribution that they make towards the care provided. Can you engage with volunteers at all levels, drive change, actively recruit and develop volunteers by providing on‐going training opportunities, incorporating both statutory/mandatory elements along with role specific training? In addition, we are looking for someone who can review existing processes and procedures, recommend changes and where appropriate, implement new systems. Ideally, you will have up to date and relevant knowledge surrounding current developments in volunteering. Do you have the confidence and people skills to deputise for the Human Resources Manager, as and when required? You will have excellent communication, organisational and interpersonal skills, with a real passion for ‘making a difference’ when it comes to supporting and engaging with our volunteers. Is this the job for YOU?

Closing Date for Applications Friday, 10th July 2015 (12.00 Noon) Interview Date Tuesday, 4th & Wednesday, 5th August 2015

(CV’s without an application form will not be accepted. No Agencies)

Providing quality care for our patients, their families and carers is our purpose and at the centre of everything we do. Our staff and volunteers are our greatest asset and we require inspirational colleagues to join our team. St Leonard’s is a teaching Hospice offering an excellent environment to work in, outstanding employment conditions & benefits, great

opportunities for development and huge job satisfaction.

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BACKGROUND & INTRODUCTION Brief History St Leonard’s Hospice was founded in 1985 and is proud to celebrate 30 years of serving the local community this year. The founders were four Royal College of Nursing members whose initial thoughts and commitment in 1978 led to the establishment of a Steering Committee and formal appeal. The original Day Hospice opened in February 1984 and the In Patient Unit was completed in September 1984 with the first patient admitted in February 1985. Over the following years services developed, fundraising increased and the building expanded. In 2001 the superb new In Patient Unit, education facilities and office accommodation were added and the original building was completely refurbished. Hospice@Home was established in 2010 to enable high quality Hospice care to be taken to the patient in their preferred place of care. As well as the main site situated on Tadcaster Road, the Hospice has a number of retail operations. The Retail Office is based in Acomb, along with two Hospice shops. Further Hospice shops are located in Fulford, Haxby, Tang Hall, Scarcroft and Heworth all within the City of York. The Hospice also has shops in Pocklington, Selby (2 units) and Sherburn. In December 2013, St Leonard’s began a major capital refurbishment programme to ensure the in‐patient unit, day care and family care areas were ‘fit for purpose’ for the future. This work was completed in December 2014 resulting in a very modern design and excellent comfort for both patients and visitors. Mission Statement, Purpose and Care

St Leonard’s Hospice is committed to caring for local people over the age of 18, regardless of sex, race, colour or creed, who have active, progressive and advanced illnesses, their families and carers, without personal charge, by:

placing our patients at the centre of everything we do

consulting and involving patients in decisions regarding their care

recognising that our patients have, in addition to their physical symptoms, emotional, social and spiritual needs that are addressed by a multi‐professional team

maintaining and enhancing quality of life for patients and their families whenever possible

providing bereavement support for families and carers after a patient has died

developing and recognising the contribution of our staff, both paid and voluntary, sharing our knowledge and skills through education, audit and research

collaborating with other professionals and advisors to make a positive contribution to local healthcare strategy

Governance St Leonard’s Hospice is a registered charity and company limited by guarantee. It is governed by a Board of twelve Trustees under the leadership of the Chairman – Mr Graham Millar. The Trustees are all volunteers coming from a range of backgrounds. The Board meets five times per year, and has a number of sub committees that report into it, namely:

Governance Finance Investments Human Resources Fundraising, Retail & Public Relations Service Development


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Membership Education

Executive Management Team

Chief Executive Martyn Callaghan Director of Clinical Services (Registered Manager) Emma Johnson Medical Director & Consultant in Palliative Medicine Bill Hulme Director of Finance & Corporate Services (Company Secretary & Deputy Chief Executive)Karen Johnson Director of Fundraising Dawn Clements The strategic and operational management of the Hospice is the responsibility of the Chief Executive who works collaboratively with the Executive Management Team. St Leonard’s Hospice is registered under and inspected by, the Care Quality Commission. The Director of Clinical Services is the Registered Manager and the Chief Executive is the Nominated Individual. Recent reports can be found on their website : www.cqc.org.uk

SERVICES PROVIDED and KEY FACTS All figures refer to the year starting 1st April 2014 ending 31st March 2015 Patient Care In Patient Unit A purpose built in patient facility with 20 beds comprising ‐ 2 x 4 bedded units with bathrooms, 12 en suite single rooms. All rooms are on the ground floor with views of a courtyard garden, grounds or fields. Other facilities include an admission room, office accommodation for staff, Sister’s office, seating areas, an independent wet room, two assisted bathrooms, beverage bay, a kitchen and storage areas. Number of Patients cared for 250 DayCare A large purpose built day care area catering for 14 patients, three days per week. Facilities include a large and small lounge, activities area, IT facilities, assisted bathroom & toilets, kitchen and dining room, and a quiet/treatment room. Number of Patients attended 131 Hospice@Home A service working closely with the patients ‘primary care provider’ to enable patients to be cared for in their preferred place of care at the end of life. The service enables patients to be cared for at home, enables patients to be discharged rapidly from any care setting, prevents unnecessary and often out of hours admission to acute settings and provides care if a patient requires a Hospice bed and one is not available. Number of Patients cared for 431 Lymphoedema Clinic A Specialist Nurse led service currently treating patients with lymphoedema relating to previous treatment and life threatening diseases. Number of Patients 134


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Bereavement Service A service led by qualified professionals working closely with highly trained volunteers providing support for families and carers. Number of Users of the Service 278 Our People The Hospice employs 180 staff (full and part time, excluding bank staff) in a wide range of roles. We also have a loyal and hardworking team of 515 volunteers working in all areas of the Hospice including 265 that work in our shops. All staff and volunteers are either based at the Hospice, at the retail offices or in one of the retail shops. Clinical Team Medics, Nurses, Care Assistants, Social Workers, Spiritual Care, Bereavement, Complementary Therapies, Physiotherapy and Occupation Therapy, Education, Housekeeping and Activity Leader. Corporate Team Administration, Finance, Information Communication Technology, Human Resources, Catering, Maintenance & Facilities, Volunteer Services, Health & Safety Fundraising, Retail & Communications Team Fundraising Team, Retail and Shop Managers, Receptionists, Communication Manager, Fundraising/Retail Vehicles Drivers Finance It costs just over 4.5 million a year for the Hospice to continue to provide its services. Over 75% of this expenditure is people related. Whilst St Leonard’s always strives to achieve a ‘balanced budget’, it is not always possible to achieve this. Hospice finances and resources are managed carefully and prudently. Due to good public support and efficient housekeeping since the Hospice opened, we are in a position to hold reserves. This allows the Hospice to continue to provide services during the years it experiences a deficit. Approximately 27% of expenditure is covered by grants from local Clinical Commissioning Groups. The majority of this funding comes from the Vale of York Clinical Commissioning Group. The balance of the money needed to run the Hospice is raised from voluntary incomes which includes: donations, fundraising activities, the weekly prize draw, Hospice shops and legacies. Full copies of the accounts can be found on www.charitycommission.gov.uk then entering our charity number.

All our services are provided without charge to our patients, their families and carers. Commissioning & Geographical Area The Hospice catchment area has a population size of 351,900 and incorporates The City of York area where over 70% of our patients reside. The remaining population are based around the smaller towns of Selby, Tadcaster, Easingwold, Pocklington, Pickering, Helmsley and Kirkbymoorside. Its catchment extends to Sherburn in Elmet near Leeds in the West, to Howden in the South, Pickering in the East and Easingwold in the North. The NHS Vale of York Clinical Commissioning Group (VoYCCG) has a population of 337,500. The VofYCCG are the main commissioners of Hospice services. The Hospice also provides services to NHS East Riding of Yorkshire Clinical Commissioning Group in Holme on Spalding Moor and Market Weighton coving a population of 14,400.


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THE POST Introduction You will have the confidence and ability to work with volunteers, including active involvement in the recruitment, induction and training processes to ensure all volunteers are fully engaged in the Hospice philosophy, values and expectations. As a creative individual, you will have the ability to review existing processes and procedures, suggest recommendations as to how existing systems may be changed and be comfortable with implementing change. You will input ideas based on previous experience and research to ensure the Hospice is following best practice and innovation when it comes to developing both existing volunteers and scoping out the future requirements. Working closely with both the Retail and Fundraising Managers, your suggestions relating to the recruitment of future volunteers to complement and support staff will be invaluable, including the introduction of new volunteer roles. Do you have the drive and enthusiasm to maximise the potential of all our volunteers and help to develop a generic management process, irrespective of the volunteer role and location? Exciting times lie ahead, especially with developing a sustainable volunteer strategy for the future. Are you ready for this challenge? Excellent communication and interpersonal skills, coupled with competency in Microsoft Word, Excel, Databases and Publisher are all key attributes within this role.


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JOB PROFILE

Post: Volunteer Services Manager Post Reference: VSM06 Responsible to: Human Resources Manager Accountable to: Chief Executive

JOB SUMMARY

The post holder will lead and manage the Hospice volunteers, engaging with Heads of Department to ensure volunteers recruited possess the right skills, experience (where necessary) and personal attributes to be able to make a real and positive difference to the people (patients, families, Hospice staff and departments) they are assisting.

To ensure all processes and procedures are fully documented; information and personal data is stored correctly for the purposes of both Data Protection and Information Governance.

To actively promote volunteering at the Hospice out in the local community to attract as wide a

representation as possible of the local demographic population.

To deputise for the Human Resources Manager as and when required in a range of duties.

To be the ‘people champion’ in respect of volunteers across the Hospice To help develop and deliver a sustainable Volunteers’ Strategy for the future.

MAIN DUTIES AND RESPONSIBILITIES Volunteer Strategy

1. To undertake a SWOT analysis, presenting findings to the Executive Management Team and Board of Trustees. Use the SWOT analysis to scope out a strategic vision for volunteering at St Leonard’s Hospice, incorporating both current and future needs.

2. To actively engage with the local community via a variety of means to actively encourage participation in volunteering at the Hospice.

3. Taking into consideration research from a variety of external sources to ensure future volunteers

fairly represent the local demographic population (eg. To increase the proportion of male volunteers).

4. To actively develop volunteer roles to add greater value and contribution to the Hospice. 5. To design and circulate a volunteer survey to establish motivational aspects of volunteering at

the Hospice. 6. To work in partnership with the Human Resources Manager to develop a sustainable Volunteer

Strategy for the future to be considered by the Executive Management Team.


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Volunteer Co‐ordinators

1. Line Manage the Volunteer Co‐ordinators, ensuring adequate cover is provided in the Volunteer Office at all times, which may include evenings and weekends.

2. Ensure that all administrative tasks in connection with the management of volunteers is completed accurately and in a timely manner.

3. To plan volunteer rotas in conjunction with the Volunteer Co‐ordinators. 4. Ensure the Volunteer Co‐ordinators accurately input data into spread sheets, database, volunteer

records etc. 5. To provide direction and support to any volunteer helping in the Volunteer Services Office.

Processes & Procedures/Record Keeping

1. Ensure all Hospice Health and Safety policies and practices are observed, including the

completion of risk assessments and seeking guidance and working closely with the Health & Safety Manager.

2. Ensure all processes and procedures are ‘fit for purpose’ and fully documented.

3. Ensure all existing personal information stored either electronically or in paper format on volunteers is accurate, with any unnecessary data deleted and disposed of confidentially.

4. Introduce and maintain new systems for the storage of volunteer information, including personal

data. Ensure such systems have an appropriate level of security to maintain and observe confidentiality in accordance with both Data Protection and Information Governance.

5. Capture and record relevant information and data to update the ‘key performance indicator

dashboard’ on a monthly basis. 6. To prepare a quarterly Volunteers Report for the Board of Trustees. 7. Report on an annual basis to the Executive Management Team and Board of Trustees, the

contribution made by the Volunteers and highlight areas where future investment may be required.

Key Relationships

1. Develop good working relationships with existing and new volunteers.

2. To liaise and develop good working relationships with both the Retail and Fundraising Managers.

To identify what requirements both retail and fundraising need in terms of volunteer support and to ensure individual volunteers possessing the right skill set are offered appropriate roles.

3. Raise awareness of the benefits volunteers can bring with Heads of Department.

4. To work in partnership with and maintain existing excellent relationships with York CVS in

promoting Hospice volunteering and understanding the dynamics of volunteering across the city of York. Become an active member of the Association for Voluntary Services Managers in Hospice and Palliative Care (AVSM), seeking guidance and contributing to discussion topics.

Review of Policies

1. Review existing volunteer policies, recommending changes in accordance with legislative and best practice guidelines.


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2. Regularly review existing volunteer Job Profiles, ensuring these accurately reflect the duties required of volunteers, with any specific responsibilities clearly detailed.

Recruitment

1. Maintain a robust recruitment process to ensure there are adequate numbers of volunteers

available at all times to support all Hospice departments.

2. Ensure all screening checks are completed in a timely manner. Review the current process and recommend changes where appropriate. To maintain in regular contact with volunteers prior to commencing initial training.

3. Ensure the Hospice Volunteer recruitment process takes into account the skills and knowledge

required from specific departments when identifying potential volunteers.

4. Analyse the effectiveness of volunteer recruitment campaigns, prior to recommending changes for future recruitment. Review the current induction process for volunteers, ensuring volunteers receive appropriate orientation of the Hospice surroundings.

5. To provide talks to external groups (i.e. schools, colleges, university, community groups).

Training

1. Develop a Volunteer Induction Programme with support from the Human Resources Manager.

2. Liaise with Heads of Department to ascertain specific training requirements for volunteer roles.

3. Identify and arrange for appropriate internal training to be provided to volunteers. Where

appropriate, deliver the training.

4. Ensure statutory/mandatory training is delivered to all volunteers and incorporate this where possible into induction.

5. Evaluate existing volunteer roles with Heads of Department to assess future changes and

training/development needs. Human Resources

1. To work in partnership with the Human Resources Manager to develop a sustainable Volunteer

Strategy for the future to be considered by the Executive Management Team.

2. To assist the Human Resources Manager where necessary with general staff recruitment, including preparing candidate briefs, liaising with preferred advertising agencies to ensure ‘value for money’, arranging inductions programmes.

3. To prepare and deliver training to staff as and when appropriate. 4. To assist with project work, including updating policies. 5. To assist where necessary with note taking, especially during formal meetings. In addition, to

supporting the Human Resources Manager as and when necessary. 6. To deputise for the Human Resources Manager, as and when required.

7. To be a ‘people champion’, leading and developing not only volunteers but also staff.


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General

1. Monitor and evaluate all aspects of volunteer activity to ensure specific volunteer roles continue to ‘add value’, and remain efficient and effective.

2. Develop and manage a range of communication methods to communicate effectively with all

volunteers taking into consideration the volunteers demographics, accessibility and ability to use social media [facebook, twitter] and electronic equipment [texting, emails, smartphones, tablets] in accordance with the Hospice Social Media Policy.

3. Take an active leading role to help support Heads of Department in circumstances whereby

conflict arises between a volunteer, member of staff, patient, relative, visitor or Head of Department.

4. Manage the Volunteer Services Department budgets.

5. Actively encourage and support volunteers to develop their skills and provide greater flexibility

across departments. Other

1. To positively promote, support and represent the Hospice. 2. To participate in an annual performance review or appraisal. 3. Attend all mandatory training or courses. 4. To read and understand all Hospice policies and procedures. 5. To be aware of personal responsibilities as defined by the Health & Safety at Work Act 1974. 6. To maintain strict confidentiality in all matters relating to the Hospice, it’s business, patients

and others. 7. To undertake any other tasks, duties or responsibilities as required by the Chief Executive or

line manager.

This Job Profile is an outline of responsibilities and will be subject to review with the postholder in light of the

changing needs of the post and Hospice.


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PERSON SPECIFICATION Post: Volunteer Services Manager

Requirement Essential Desirable

Qualifications

Good general education

CIPD Qualified Management & Leadership Post School Qualification

Experience & Skills

Excellent ‘people’ skills Good analytical skills, including the

interpretation of data Able to review existing policies and

procedures and implementing changes Has the ability to assess future volunteer

requirements Ability to solve problems Ability to make decisions Excellent organisational skills Ability to work under pressure Attention to detail/accuracy Able to manage and prioritise workload

Human Resources experience at either an administrative or advisor level

Working with and managing volunteers

Working in the NHS, Local Authority or Third Sector

Working in Partnership with other organisations

Supervisory experience

Education & Development

Ability to prepare and deliver training

Experience in Teaching or in the delivery of training

Ability to speak to groups of people

Be an active AVSM Member

Communication Proven interpersonal skills Ability to be sensitive and empathetic Effective team player Ability to communicate at all levels within the

Hospice

Personal Integrity, discretion and be able to respect confidentially

Courteous and respectful of others Sense of humour Enthusiasm Confident Excellent health & attendance record Be able to work flexibly to engage with as

many volunteers as possible including working both on a weekend and during the evening

IT Competent user of Microsoft Word & Excel Experience of using databases, including data

inputting and extracting data in the form of running reports.

Experience of Publisher and Powerpoint

Other Requirements

Be prepared to assist with Hospice fundraising

You must be able to demonstrate how you meet the essential or desirable requirements in your application form, supporting statement, documentation or evidence, interview presentation or during interview.


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JOB DETAILS, BENEFITS & INFORMATION Post: Volunteer Services Manager Post Ref: VSM06

Employment: The ‘Employer’ is St Leonard’s Hospice, York. Commencement: The post will be available immediately or as soon as possible after offer of

appointment. Terms & Conditions: The terms and conditions are those of St Leonard’s Hospice and reflect but

do not copy those conditions found in the NHS Agenda for Change. The Hospice is not bound by any external pay and conditions arrangements.

Salary Range: St Leonard’s Hospice Pay Scale

Band 5 £21,692 (Pay Point 16) to £28,180 (Pay Point 23) per year (full time equivalent 37.5 hours)

Starting point is dependent on experience, knowledge and skills. There is a gateway at £25,047 (Pay Point 20). Progression through

the gateway is dependent on evidence of significant sustained additional workload & duties and specific targets and objectives being achieved.

Not all posts allow for progression beyond the gateway point.

Inflationary pay awards and incremental rises are not guaranteed.

Salaries are paid on or before the 25th of each month by Bank Transfer.

Hours: 37.5 hours per week worked flexibly, including some weekend and evening

working. Annual Leave:

Length of EmploymentWith Hospice

Annual Leave, General Public Holidays, Statutory Days

TOTAL

On Appointment 27 days plus 8 days

35

After 5 years employment

29 days plus 8 days 37

After 10 years employment

33 days plus 8 days 41


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The leave year runs from 1st April to 31st March.

In support of our commitment to ‘Life/Work Balance’, all leave must be taken within the year it is allocated.

Unused leave or hours are lost if not used by agreement, by the year end.

Previous employment (service) with any other employer will not count towards continuous service or holiday entitlement.

A maximum of two weeks leave may be taken together. Additional

leave weeks may be requested. Uniform: There is no requirement to wear a uniform for this post. A dress policy is

in place.

Health Screening: The post holder will be required to undergo health screening prior to appointment. This is usually in the form of a confidential medical questionnaire.

Annual Performance Appraisal: The post holder will be appraised annually by the Human Resources

Manager. Smoking Policy: A no smoking policy operates on all Hospice premises and in Hospice

vehicles for staff and volunteers. Staff must not smoke when they represent the Hospice at events or functions.

Patients are permitted to smoke in a designated external shelter within the Hospice grounds subject to the policy.

Vehicle Mileage Allowance The Hospice pays the recognised HMRC Mileage Allowance Payments for the purposes of business mileage. The current rate is 45p per mile.

Pension: If currently contributing to the NHS Pension Scheme or eligible to

contribute within the last 12 months, this is transferable. For remaining staff there is the option of joining a contributory group personal pension scheme. St Leonard’s is operating ‘auto enrolment’ in accordance with Government Legislation.

Life Assurance: A non‐contributory scheme (death in service) operates for all employees. Healthcare Schemes: There is the option of joining contributory schemes at advantageous rates.

These are available to families of employees. Sick Pay: Entitlement to sick pay is in accordance with the following:

During 1st year of service (and after completing 4 months service) one months full pay & two months half pay. During 2nd year of service two months full pay & two months half pay. During 3rd year of service four months full pay & four months half pay. During 4th & 5th year of service five months full pay & five months half pay. After completing 5 years service ~ six months full pay & six months half pay.

Maternity Leave: Is in accordance with statutory maternity/legal rights.


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Secondary Employment: Any ‘other’ employment (paid or otherwise) must be agreed in advance, in

writing with the Hospice Chief Executive.

Gifts: A Gifts Policy is in place. Additional Income: Any additional income, rewards or gifts in kind received whilst on normal

Hospice duties/business is repayable to or paid directly to the Hospice. Location: St Leonard’s Hospice is located in an attractive rural/residential area to the

South West of York with easy access to major road networks including the A64, A1/M1, A19, A59 and M62. The Hospice is a very short walk from Tesco, Askham Bar, a ‘Park & Ride’ service operates close to the Hospice allowing frequent travel to the City Centre and mainline railway station. Local buses stop immediately outside the Hospice entrance.

The Hospice has excellent modern facilities. Base: The post will be based at the main Hospice site. Excellent office

accommodation is provided for staff. Employees: The Hospice employs 173 staff (full and part time, excluding bank staff). We

also have a loyal and hardworking band of 446 volunteers working in all areas of the Hospice including 217 that work in our shops. All staff and volunteers are based at the Hospice, at the retail offices or in one of our eleven retail outlets.

Staff Benefits: These facilities are found on the Hospice site. Facilities at other premises vary.

High quality subsidised meals and snacks Staff rest and bistro dining areas Free beverages Induction Programme Peer, mentor, line manager and a wide range of other support Good holiday entitlements Clear Policies and Procedures Access to the Internet for personal use at designated times Training & Development Opportunities Staff bulletins and meetings Access to Complementary Therapies ‘Open Door’ policy of Executive Team Appraisal through annual performance reviews Childcare voucher scheme Opportunities to help with fundraising Life assurance scheme Occupational Health Service Confidential staff counselling service

* the above list is not exhaustive, may not be available to all staff, and may be amended or changed without notice.

Period of Notice: One month. Probation Period: Six months. Offer of Employment: Any offer of employment following interview is made subject to:


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Receipt of References to a standard deemed acceptable by the Hospice.

Completion of all required documentation.

Photographic passport and driving licence evidence.

Disclosure & Barring checks.

Evidence of qualifications.

Evidence of the right to work and reside in the UK.

Medical Clearance from Occupational Health.

Satisfactory bank details to enable a bank transfer for salary

purposes.

A formal ‘offer letter’ being issued.

Any of the above details or conditions may change without notice. Please check details with the HR /IT Administrator if successfully appointed to the post.


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ORGANISATIONAL CHARTS EXECUTIVE MANAGEMENT TEAM

Chief Executive Martyn Callaghan

Director of Fundraising Dawn Clements

Director of Clinical Services

Emma Johnson

Medical Director & Consultant in Palliative

Medicine Bill Hulme

Director of Finance & Corporate Services

(Deputy Chief Executive)

Karen Johnson


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CORPORATE SERVICES TEAM

Accounts Assistant

Accounts Administrator

Deputy Facilities Manager

Head Chef Catering Team

HR/ICT Administrator

Volunteer Services Manager

Administrative Assistant

Accounts Manager

Facilities Manager

Health & Safety Manager

Information Manager

Human Resources Manager

Volunteer Co‐ordinators

Director of Finance & Corporate Services

Chief Executive

Maintenance Team

Accounts Administrator


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LIVING IN YORK and NORTH YORKSHIRE The City of York York is a beautiful Historic City, often known as the ‘Railway Capital’ or the ‘Chocolate City’. Many of the traditional industries have moved away making tourism the largest industry with over 3 million visitors each year. Manufacturing, wholesale and retail and health and social work are the main occupation areas. The City has a unitary local authority, the City of York Council. It has joint responsibility with North Yorkshire County Council for the provision of the Police and Fire Services. The two councils together with many district councils are now working more closely together in a number of areas and especially with the health and social care agenda. The ‘City’ has a population of 181,000 and boasts city walls of 2.5 miles in length. It is compact and vibrant dominated by The Minister and other historic buildings and places of interest. York is very pedestrian and cyclist friendly. It has a busy shopping centre, many cultural activities, an active nightlife, good theatres & cinemas, leisure facilities, fitness clubs and golf courses plus a wealth of excellent restaurants. The Barbican Centre has re‐opened as a major entertainment venue. North Yorkshire North Yorkshire is a county of beauty and contrast. Together with York it is one of the safest places to live in the UK. North Yorkshire covers 3,000 square miles of mainly rural areas and has a population of 595,000. The county council is a 4 star performing authority. North Yorkshire surrounds the City of York. To the West is the Spa Town of Harrogate, Skipton with its waterways and the Yorkshire Dales National Park. To the North is Richmond a historic market town, Stokesley, the county town of Northallerton and the North York Moors together with the steam railway. The dramatic coastline in the East includes Scarborough, Whitby and Filey, where holiday makers and fish are in abundance. Finally, to the wild Yorkshire Wolds, and to the South, the market and ex mining district of Selby. Each town, district and area has its own distinct identity. There are hundreds of places of interest to visit, National Trust properties, theme parks, working museums and gardens. For TV lovers the settings for Heartbeat, The Royal, James Herriot and Emmerdale are all within the area. Location York and North Yorkshire are very close to the main road/motorway networks of the M1, A1, and M62 together with A64, A19 and A59. York Station is on the East Coast Mainline. London (Kings Cross) can be reached in 2 hours. Leeds Bradford International is the nearest airport approximately 1 hour from York with excellent national and international connections. Other local regional airports include Robin Hood at Doncaster, Durham Tees Valley in Teesside and Humberside in North Lincolnshire.

© 2015 This document and its content are the copyright of St Leonard’s Hospice, York and the writer.

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