VA Health Care Overview Jeanette Mendy, VA YRRP Liaison 1.

VA Health Care OverviewJeanette Mendy, VA YRRP Liaison

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VETERANS HEALTH ADMINISTRATION

Today’s Veterans

Today, there are over 22 Million living Veterans.

8M+ Veterans are enrolled in the VA health care system 4M+ Veterans and survivors receive VA compensation and pension benefits

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VA’s Mission

To fulfill President Lincoln's promise, “To care for him who shall have

borne the battle, and for his widow, and his orphan” by serving and

honoring the men and women who are America’s Veterans.

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VA Core Values

IntegrityCommitmentAdvocacyRespectExcellence

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VA’s Administrations

Veterans Health Administration

(VHA)

National Cemetery

Administration(NCA)

Veterans Benefits

Administration(VBA)

The Veterans Health Administration (VHA) is one of the three major administrations of the

Department of Veterans Affairs.

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Mission

Honor America’s Veterans by providing exceptional health care that improves their

health and well-being.

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Hospital System to Health System

In 1996, VA began the creation of Veterans Integrated Service Networks (VISNs) to transform VA Health Care from a “Hospital System” to a “Health System.” VHA currently has 21 VISNs.

• 133 Community Living Centers

• 300 Vet Centers

• 152 Medical Centers• 986 Outpatient Clinics

817 Community-Based 152 Hospital-Based 11 Mobile

6 Independent

• 98 Domiciliary Residential Rehabilitation Programs

Source: FY 2012 2nd Quarter Pocket Card7

• 70 Mobile Vet Centers


Vital Statistics FY 2011

Enrollees………………………………………………………………….8.57 MillionUnique Patients Treated…………………………………..........6.17 Million

Outpatient Visits………………………………………................79.8 MillionOutpatient Surgeries…………………………………………………..

….295,500Inpatient Admissions………………………………………….……….…692,100

Lab Tests (Inpatient & Outpatient)…………………………266.8 MillionPrescriptions Dispensed (30-Day Equivalent)………......263 MillionProsthetics Services Performed……………………..………..12.5 Million

Source: FY 2011 EOY Pocket Card;8


VA’s Health Care ExpertiseVA is one of the largest civilian employers in the federal government

and one of the largest health care employers in the world.

269,000+ Total VHA Employees

9*Includes registered nurses, licensed practical nurses and licensed vocational nurses.

83,000+ Veteran Employees

20,000+ Physicians69,000+ Nurses*


VA’s PACT with VeteransTo help increase Veterans’ satisfaction with their care and improve their health outcomes, VA’s health care facilities are implementing

the Patient Aligned Care Team (PACT) health care model.

PACT emphasizes teams and coordinated care. 10


Future of VA Health CarePast

VAPresent

VAFuture

VA

“What can I fix?” “How can we help what is wrong with you?”

“How can we help you live the life you want to live?”

Physician Clinical Team Veteran, Family and Health Care Team

Case-Based Paper Medical Record

Disease-Based Electronic Medical Record

Whole-Person Electronic Health Record

“We’ll address your immediate concern.”

“You have a risky problem, please follow this plan to

improve by your next visit.”

“We can design your personalized health plan to

meet your goals.”

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Better Access, Better CareBefore After

Only Hospitals HospitalsOutpatient ClinicsMobile Clinics

Vet Centers Mobile Vet CentersMy HealtheVet

Hospital System Health System

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VA/DoD Joint InitiativesVA and DoD share several joint initiatives aimed at improving the quality, efficiency

and effectiveness of the delivery of benefits and services to Veterans, Service Members, military retirees and their families.

VA’s Virtual Lifetime Electronic Record (VLER) is a multi-faceted business and technology initiative that includes a portfolio of health, benefits, personnel, and administrative information sharing capabilities.

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My HealtheVet

A personal My HealtheVet account provides Veterans with 24/7 online access to a variety of

tools to manage their health care.

Communicate with Participating Patient Aligned Care Team

Members

View Appointments and Health Information

Refill Prescriptions Download and Share Personal Health

Record

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Traumatic Brain InjuryVHA provides a nationwide integrated structure of treatment

facilities and programs that cared for more than 67,000 Veterans and Servicemembers with Traumatic Brain Injury in FY 2011.

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Post-Traumatic Stress Disorder

VHA treated more than 530,000 Veterans for Post-Traumatic Stress Disorder in 2011.

Treatment is customized to the needs of the Veteran:

Inpatient and Outpatient Visits One-on-One Therapy

Residential Rehabilitation

Group Therapy

Family Therapy

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Increasing Number of Women Veterans

Since 2000, the number of women Veterans receiving VA health care services has more than doubled.

2000

2011

159,000 337,000

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Increasing Demands for Women’s Services

The increase of women Veterans means increased demand for VA health care services specific to women.

Influx of younger women Maternity care Service-connected disabilities Privacy, safety, convenience

Older women (largest sub population of female VA users) Menopausal needs Geriatric Care Inpatient/extended stays

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•Fee basis care•Rural health care partnerships

•Home-based telehealth•Mobile health clinics

Reaching Rural VeteransVA estimates approximately 43% of all Veterans live in

rural areas.VA continues to expand health access to rural Veterans through:

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Caring for Native American Veterans

VHA is focused on improving the health status of Native American Veterans.

• Launch Home Based Primary Care (HBPC) in 14 rural Indian Health Service or tribal clinics

• Increase telemedicine services

• Support Northport-Riverhead Community Based Outpatient Clinic

• Provide traditional healing services

VHA is teaming with the Indian Health Service to implement the following initiatives:

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Helping Homeless VeteransVA's major homeless programs constitute the largest integrated network of homeless assistance programs in the country, offering a wide array of

services to help Veterans recover from homelessness and live as self-sufficiently and independently as possible.

• Prevention Services• Housing and Supportive

Services• Treatment• Employment, Income and

Benefit Assistance• Outreach and Education• Community Partnerships

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Saving LivesIn 2007, VA partnered with the Substance Abuse and Mental Health Services Administration (SAMHSA) to provide a call

center Crisis Line for Veterans.

650,000+ Callers

Rescues of Actively Suicidal callers to the Veterans Crisis Line

23,000+

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Supporting Caregivers

•Caregiver Support Line•Education and Training•Family Support Services•In-Home Care•Respite Care•Aid and Attendance Compensation•Home Adaptation•Automobile Modification•Transportation Assistance•Stipend, CHAMPVA and other special

services for Caregivers of eligible post 9/11 Veterans.

VA offers Caregivers all this and more:

Over 50% of Caregivers experience medium to high levels of stress as a result of the demands of their role as a Caregiver.

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PDHRA ReferralsOctober 2011 – June 2012

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PDHRA Completed

Referrals Referred to VAMC

Referred to Vet Center

Referred to TRICARE

Referred to MTF

October 2011

6942

2696

282

69

1012

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November 2011

6131 2340 426 22 802 2

December 2011

8816 3316 696 125 1632 2

January 2012

8237 2979 468 221 1402 1

February 2012

7380 2409 571 137 587 1

March 2012

8891 3558 560 156 1406 5

April 2012

9359 3286 417 115 1431 0

May 2012

7163 2521 335 73 731 9

June 2012

5391 1822 163 27 488 3


Contact Information

Jeanette MendyVA YRRP Liaison

Phone: 703-571-3177Email: [email protected]

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