Value Chain – Opportunities – First/Last MileModeratorMike ComstockCo-FounderUrsa Major Associates
Kevin McAdamsVice President, Delivery OperationsU.S. Postal Service
Wayne HaubnerChief Technology OfficerEscher Group
Brad RuffkessFounderBoxLock
ResidentialLockers
Residential access
Alternate delivery
sites
Retail Location
Delivery consol. service
Consumer scheduled
Off-site lockers
Carrier scheduled
Inventory location
©Ursa Major Associates, LLC
June 2019
On The Road To Growth:First and Last Mile Paves the Way
Kevin L. McAdamsVice President, Delivery & Retail Operations
GROWTH DRIVEN
02
GROWTH DRIVEN
03
GROWTH DRIVEN
04
GROWTH DRIVEN
05
• Brand• Access• Frictionless• Visibility• 230K Mobile Access Points
• Autonomous Retail Office• Self Service Kiosks• Future Retail Office• Parcel Locker• Personalized Pick Up locations
GROWTH DRIVEN
06
GROWTH DRIVEN
07
Bringing Insight To Enhance The Customer Experience
“I always use “If it fits, it ships” boxes. They hold more than you’d think and at a great fixed rate. Ships overnight! Use flat rate boxes and usually arrives the next day.” - USPS Customer, 2019
01 Customized Delivery02 Flexible Delivery
05 Real-Time Communication
03 Enhanced Visibility04 Dynamic Routing
06 Data Collection07 Same Day Delivery
08 Seven Day Delivery
GROWTH DRIVEN
Thank You
Copyright ©2019 Escher Group Holdings Ltd. All rights reserved.
Wayne HaubnerChief Technology OfficerEscher Group [email protected]
First Mile, Last MileOpportunitiesInnovation, Inspiration, and Obligations
Copyright ©2019 Escher Group Holdings Ltd. All rights reserved.
Have you ever
looked for a
redcaron a
highway?
Copyright ©2019 Escher Group Holdings Ltd. All rights reserved.
First Mile /Last MileInnovations
Copyright ©2019 Escher Group Holdings Ltd. All rights reserved.
Have you ever
looked for a red car on
the highway?
Drone delivery
Photo : Joseph Scalea
of kidney for
transplant
Copyright ©2019 Escher Group Holdings Ltd. All rights reserved.
Have you ever
looked for a red car on
the highway?
vital medical supplies
Parachute
Copyright ©2019 Escher Group Holdings Ltd. All rights reserved.
Buy onlinePickup at
store
Photo : Optimia Signs
Just in time baby
shower gift!
Copyright ©2019 Escher Group Holdings Ltd. All rights reserved.
Whatmakes
INNOVATIONpossible?
Unconstrained thinking
Investments in infrastructure
Collaboration across industries and disciplines
Public-private partnerships
Leverage the local environment
Accelerate every step
Copyright ©2019 Escher Group Holdings Ltd. All rights reserved.
Customer Expectations
Intimate unified experience
TransparencyReal time updates
Convenience Flexibility Personalized
InteractiveAbility to adapt, modify, and change
Speed“I want it now!”
Copyright ©2019 Escher Group Holdings Ltd. All rights reserved.
Technology to Enable Innovation
Real TimeData
• Streaming analytics
• Federated data sources
Algorithms
• Machine learning
• Predictive analytics
• Optimization
Collaboration
• Machine to Machine
• Organization to Organization
• Internet of Things
• Smart Cities
Autonomous Operations
• Self driving vehicles
• Self organizing machines
User Experience
• Omni channel
• Interactive
• Convenient
Copyright ©2019 Escher Group Holdings Ltd. All rights reserved.
Final Thoughts
Technology is available
Focus on people and experience
Collaboration is critical