Value Stream Mapping (VSM)

StartUp_07 Issued: 7/13/11

AGENDA

AGENDA

Introductions Introduction to Value Stream Mapping Airplane Exercise Review Value Stream Map

INTRODUCTIONS

INTRODUCTIONS

Please provide the following:

– Name– Title– 2 Truths and a 1 Lie

INTRODUCTION TO VALUE STREAM MAPPING

PURPOSE

The Value Stream Mapping training will provide you with a greater understanding of how every action taken affects your overall goal and benchmarks of the contract

These actions can range anywhere from the job tasks you perform to meeting contractual requirements with the state

IF 99.9% IS GOOD ENOUGH, THEN…

12 newborns will be given to the wrong parents daily. 114,500 mismatched pairs of shoes will be shipped/year. 18,322 pieces of mail will be mishandled/hour 2,000,000 documents will be lost by the IRS this year. 2.5 million books will be shipped with the wrong covers. 315 entries in Webster’s Dictionary will be misspelled. 20,000 incorrect drug prescriptions will be written this year. 880,000 credit cards in circulation will turn out to have incorrect

cardholder information on their magnetic strips. 103,260 income tax returns will be processed incorrectly during

the year 5.5 million cases of soft drinks produced will be flat 291 pacemaker operation will be performed incorrectly 3056 copies of tomorrow’s Wall Street Journal will be missing

one of the three sections.

VALUE STREAM MAPPING

What is a Value Stream?

What is a Value Stream Map?

VALUE STREAM MAPPING

A tool originally used by the Toyota Production System experts to study processes

Used in manufacturing, engineering and administrative offices by lean experts to improve business processes

We use the VSM process at EDSI – looking at program design (PEOPLE, PROCESS, PAPERWORK)

PURPOSE - VSM

Starts with a Focus on the Customer Links process steps and information flow Reveals problems with flow Documents performance of the process

– Customer Expectations– Process metrics– Visibility of progress and quality

Reveals waste Establishes a common language Provides a blueprint for improvement Gets People involved in creating the future

Continuous Continuous ImprovementImprovement

StandardizationStandardization

Built-In-QualityBuilt-In-QualityPeople & People & ProcessProcess

People People InvolvementInvolvement

ACTIVITY – HUMAN KNOT

Each group forms a tight circle, standing and facing each other.

Everyone extends their hands into the circle and by intermingling their arms, grasps hands with other members of the group. Note: Make sure that the two hands you are holding does not belong to the same person

Objective: Untie the knot without letting go

AIRPLANE EXERCISE

Round 1

Stamping 1

Trim 4

Shipping

5

Body2

Paint3

Convey

6

Round 1 – Shop Rules

Operators must perform their operation in the confines of their assigned space.

Quality is everyone’s responsibility. Lot size = 6 No talking allowed

Round 1 - Discussion

Team Members – No Communication Conveyance - PUSH Lot Size - 6 Quality Standards – Written but vague Work Standards – Written but unclear Layout – Non-Existent Customer Requirements – Non-Existent

Round 2 – Airplane Relay

Task: Design a paper airplane that can travel the farthest distance

Time: 10 minutes Rules:

– You may talk with each other– Only one team member may touch the airplane at a time– The airplane must be passed from person to person until all

team members have touched it at least once and the airplane is completed

Round 2 - Discussion

What went well? How did the group decide to communicate

to build the paper airplane? Was there someone in the group that took

initiative?

Round 3 – Ready, Set, Launch

Task: Pilots must fly their plane Rules:

– Each group must designate a pilot– Pilots stand behind the starting line and launch their planes

at the count of three– The plane that travels the farthest is the winner

Discussion Questions

How did your group plan the design of the plane that could travel the farthest?

How well did your team work together? Since the challenge was to create a plane

that traveled the farthest, not fastest, did you think of walking the plane across the room? Why or Why not?

What helps you think creatively when trying to solve problems?

REVIEW CURRENT STATE VSM