VALUE THE PAST, LOOK TO THE FUTURE.

2016-17ANNUAL REPORT

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CONTENTSVision and Mission 02

About Ballarat Hospice Care 03

Our Values 03

Chair and Executive Officer Report 04

Implementing the Service Plan 06

Governance 10

Committee of Management 10

Donations 12

Statement by Members 14 of The Committee

Auditor’s Report 15

Statement of Profit and Loss 16

Statement of Financial Position 17

Our Future 18

Editors: Fiona Henderson, Henderson Freelance Media Gloria Turner, The Turning Point Carita Clancy, Ballarat Hospice Care

Design: Jamie Phillips, Digital Outlaw

Printing: Sovereign Press

OUR VISION To offer our community a specialist palliative care service focused on end of life issues and care.

OUR MISSION Ballarat Hospice Care, using a skilled, multidisciplinary team approach, facilitates with compassion the provision of home-based holistic palliative care to anyone facing end of life issues.

OUR PRIMARY OBJECTIVES • To provide specialist palliative care equitably

and responsively within available resources.

• To promote palliative care values within the community.

OUR PHILOSOPHY AND CORE VALUESWe believe that:

• the care of patients must acknowledge the whole person in their social context;

• suffering, grief, loss and death are a part of life;

• we will strive to relieve suffering by providing information relevant to the patient and carer which reflects their choice;

• all patients and carers are entitled to open, honest communication which respects choice and autonomy;

• caring for ourselves and each other enables us to care for others;

• bereavement support is an essential element in supporting people after significant loss

Administrative assistant Lee Ellis is the welcoming face of Ballarat Hospice Care.

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OUR REACHCare and support is offered to residents living in Ballarat, Hepburn Shire, north west Golden Plains and Moorabool west at no cost to the patient or their family.

OUR TEAM OF STAFFWe have a total of 15 part-time specialist palliative care nurses and counsellors, supported by two administration staff, an equipment loan service manager and managed by an executive officer.

OUR TEAM OF VOLUNTEERS An appointed volunteer manager and retail operations manager coordinate more than 100 active volunteers who provide administrative support, fundraising opportunities, patient support and the running of two op shops.

OUR TRAVEL Our team travels across 3483 square kilometres reaching communities in Hepburn Shire, City of Ballarat, north west Golden Plains and north west Moorabool shires.

ABOUT BALLARAT HOSPICE CARE INC Ballarat Hospice Care provides a respectful service that doesn’t take over, and strive to give our patients control.

By bringing trained specialists together with doctors, nurses, counsellors and volunteers in a team-based approach we make a difference to the quality of life during serious illness for both our patients and their families.

We share information, explain treatment options and manage symptoms like pain, nausea, and fatigue.

In-home palliative care is about treating the patient as well as the disease.

EQUIPMENTEquipment is provided free of charge to patients registered with Ballarat Hospice Care, including beds, bathroom equipment, chairs, walking frames and more.

Equipment is often purchased with donations made from the community or through grant applications.

REFERRALS 2007 70 referrals2014 283 referrals2017 372 referrals

CONTACTS 2016 - 2017

Total 13,224

OUR VALUES

Ballarat Hospice Care’s values of loyalty, kindness, honesty, respect, trust, skill and willingness guide the organisation now and into the future.

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We began in 1987 as specialist nursing care, with a volunteer component, but now include bereavement counselling, education, community capacity building and strategic alliances. We are a changing organisation.

In 2016, it was realised we needed to act on our building options and took the bold step of launching a $1 million community fundraising appeal, purchasing land in Lucas and applying to the State Government for funding under the Regional Health Infrastructure Fund (RHIF).

We work closely with our local GPs, nursing services, the Grampians Regional Palliative Care Team, Hepburn Health Service, St John of God Hospital and Ballarat Health Services, along with many other services for which we are grateful. Also in the course of our collaboration, we work on different levels with organisations which include Grampians Integrated Cancer Services, Central Highlands Primary Care Partnerships, Western Victorian Primary Health Network and Ballarat Community Health.

During the development of the RHIF application we identified that we needed to show these collaborative relationships. We are very pleased to say every organisation approached to write a letter of support did not hesitate, so much so comment was made that we certainly do have a lot of friends and could you please ask them to stop writing to us.

Our RHIF application, and the support given to us from our community, brought to us a very special day for all connected with Ballarat Hospice Care and that was a visit from Health Minister, Hon Jill Hennessy, in the company of the Hon Jaala Pulford and Sharon Knight MP. At that visit the minister spoke with compassion and commitment to palliative care. She also announced we are to receive $6.2 million under the RIHF funding.

Together with the funds raised from our community we are able to create a new palliative care hub that will allow us to offer a wider range of service delivery. This facility will continue to offer specialist palliative care and give an opportunity to expand our service options to our community.

We are enabling a building to house our service rather than a “structure”. This will help us achieve our hope that, for the next 25 years and beyond, all people who desire to access our service will have that opportunity and support.

CHAIR AND EXECUTIVE OFFICER’S REPORT Ballarat Hospice Care’s strategic direction has been the major focus of the Committee of Management over the past 12 months, with a particular emphasis on broadening our service delivery options.

Carita Clancy Geoff Russell Executive Officer Chair

THANK YOU FROM THE CHAIRMAN • To our Executive Officer Carita

Clancy, her staff and our volunteers for all their hard work over the past 12 months, along with my fellow members of the Committee of Management.

• To our local Members of Parliament, Jaala Pulford MP, Sharon Knight MP, Joshua Morris MP and Geoff Howard MP, for their strong bipartisan support of our strategic direction.

• The inspirational work of Gloria Turner and the interpretation in words of that work by Fiona Henderson. Along with Jamie Phillips from Digital Outlaw, we have certainly raised our profile and style and gave support to our active Marketing Sub-committee.

• Commending the work led by my Deputy Chair Michael Coleman and Executive Officer Carita Clancy on the RHIF application with the input from all members of the Committee in one form or another. All skills and expertise were accessed and generously given.

THANK YOU FROM THE EXECUTIVE OFFICERIt has been a pleasure working closely with the Committee of Management and, with the support of the staff, to allow Michael Coleman and I to focus on the RHIF. This made the success of the application happen. We all did this together.

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The Committee of Management, along with staff, has created a significant piece of strategic work over several years that has now placed us in this very strong position. It has been a very successful year and we look forward to another interesting and rewarding future.

EXCEEDING IN QUALITY QIP STANDARDS Successful accreditation where we met all 18 standards

Exceeded

• Governance

• Safety and Quality Integration

• Incorporation of and contribution to good practice

• Community and professional capacity building

Recognition is to be given to our Quality and Risk Coordinator Karen Taylor, and to all our staff and volunteers and stakeholders in our successful accreditation.

We are in our second year of benchmarking through the Palliative Care Outcome Collaborative (PCOC) and, increasingly, our nurses and counsellors are recognising the importance of this work and improving our overall understanding of the processes.

Shared Care Model Project led by Kate Wise has given clear direction to our Medical Director Dr David Brumley, Mel Mattinson – Educator, Integrating Palliative care and to other members of the project team. In collaboration with the Grampians Regional Palliative Care Team, the GP Palliative Care Breakfasts have been initiated, community presentations, such as Dying Well in Hepburn, and education have been strengthened and increased in number. We have also increased our knowledge through members attending the Compassionate Communities Conference.

THE VICTORIAN GOVERNMENT EQUIPMENT GRANT We received $182,675.48 giving a direct positive impact on people we care by:

• upgrading our medical equipment

• increasing staff safety and communication through technology

• A much bigger equipment van that will allow for improved capacity to reach more people in less time

• Two new cars to enable the Supportive Care Team members to be more flexible with their appointments and accessing more people that require their services.

FAREWELLGwenda McManus Reception and Friends of Hospice Volunteer

Genevieve Ware Retail Operations Manager and commissioner of Op Shops

WELCOMEDJulie-Anne Nobel Specialist Palliative Care Nurse

Heidi O’Neill Retail Operations Manager – FoH Op Shops, 33 Little Bridge St and 723 Sturt St.

Caryl Whitfield Administrative Assistant

COMMUNITY AND VOLUNTEERSA special recognition of all the people who help us in both big and quiet ways. You will also notice in the donations listed the generosity shown to us through the various community groups, individuals, families giving in memory of those who have died and foundations. We will always hold your generosity with great appreciation and respect.

• 12th November 2017 – our Black Tie Affair.

• Regent Cinemas Movie Night; Steven Anderson, John Bourke, along with the generous and patient staff, and with our Master of Ceremonies Paul Taylor – what a success.

VALE ANNA OLLERINGEveryone was sad to learn of Anna Ollering’s death. Anna was a loyal member of the Special Interest Group and a friend to Ballarat Hospice Care and we will treasure her in our thoughts.

RECOGNITION OF SERVICE TO BHCICarita Clancy 10 years

Karen Taylor 10 years

Total Staff 156 years

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TELEHEALTH TRIAL

Ballarat Hospice Care has received a $15,000 Western Victoria Primary Health Network After Hours Innovation Grant to improve its telehealth services.

The project aims to improve communication and support for patients, particularly after hours and in remote locations, reduce unnecessary emergency department admissions and strengthen ties between Ballarat Hospice Care, GPs and district nurses.

It involves the use of computer tablets which can provide a virtual face-to-face link up with patients.

Project lead Mandy Martin said she was currently working on improving shared client communications with Hepburn Health Services district nurses.

“It will greatly improve our after-hours service, especially to areas we can’t usually visit overnight or can only contact via phone calls,” Ms Martin said.

“It will also help stop unnecessary call-outs and trips to the emergency department.

“If patients and carers can see you, it lessens their anxiety more than just a phone call. However, it needs to be as user friendly as possible for all our clients to use.”

Ms Martin said an extra bonus was improving communication from health professional to health professional.

Currently, Hepburn Health Service district nurse Jo Dalton links in to the weekly, Ballarat-based team meeting between various palliative care services, including Ballarat Hospice Care, via computer.

Ms Dalton can discuss any patient concerns and equipment needs with Ballarat Hospice Care staff then visit the Hepburn region on Thursday to provide the required care and supplies.

“The aim is to eventually educate all district nurses for the telehealth system to be used for our shared clients on weekends.

“It will certainly have an ongoing purpose in our palliative care system.”

Similarly, a phone assessment project has proven very successful in improving service delivery, particularly as the client load increases. Project lead Vicky Smith said about 20 established, stable patients currently receive phone assessments weekly.

“The aim is for patients and their families to still feel connected but without the need for face-to-face visits,” Ms Smith said.

“We assess them fully, it’s no different to face-to-face visits. If there is a change in their phase, then we do a home visit.

“It works really well and everyone’s happy. They still get the same holistic approach.”

RACV GRANT Ballarat Hospice Care is one of three organisations that will soon feature on both the RACV’s annual report and website.

Earlier this year, the RACV donated $20,000 in new laptops for our specialist palliative care nurses to improve their IT connectivity when travelling around our large catchment area.

The RACV said they were so impressed by Ballarat Hospice Care’s service they were keen to help supplement our IT resources to ensure we can look after our ever-expanding patient base by using the best possible technology.

A video clip featuring the work of Ballarat Hospice Care will shortly appear on the RACV website, as well as being included in its annual report, giving us and our service wonderful exposure to an Australian-wide audience, including major philanthropic donors.

Ballarat Hospice Care would like to thank the RACV for both its generous donation and its promotion of our services.

IMPLEMENTING THE SERVICE PLAN

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GRIEF AND BEREAVEMENT WORKSHOPSBallarat Hospice Care specialist counsellors Kerri-Ann Batchelor and Paula Robinson have been working on a pilot project introducing workplace grief and bereavement workshops.

Funded by the Helen Smith McPherson Trust, the project, titled ‘Grief and Bereavement – Looking to the Future’, helps workplaces strengthen resilience through any form of grief or loss.

The interactive workshops look at factors that affect people both personally and in the workplace, and examine strategies to manage both their own, and others, grief in practical, supportive ways.

Subjects covered include understanding loss, grief and bereavement, common physical and emotional reactions to loss and grief, recognising risk factors related to loss and grief at work, supporting others, self-care and community supports available.

The first of five workshops was held on May 17 in Ballarat, with 25 participants from across Victoria, including nurses, management, pharmacists, an education officer and support workers.The three-hour session was incredibly well received and provided Ms Batchelor and Ms Robinson with invaluable feedback.

The workshops also include personal experiences, comment and conversation.

“One of the big challenges of the workshops are the nature of people’s emotions around their own life experiences, and we are privileged that participants feel safe enough to share,” Ms Robinson said.

“We address coping strategies along the lines of what appears on the information sheet titled ‘How to help grieving people’.

“Through our evaluation we have learnt that, for many people, the permission to just ‘be present’ without needing to fix anything is extremely valuable.

“We have learned that some workplaces offer limited or no support in the workplace to support grieving people.

“Through these workshops, staff have identified ways they can suggest management offer better workplace support.”

While only four workshops were required as part of the project, the workplace interest was so high, the number was extended to five.

Other workshops were conducted at Kirralee Aged Care, McCallum Disability Support and Lifeline.

“These workshops have ranged between three hours at the longest to one hour at the shortest,” Paula said.

“We have delivered the same information at each, keeping things more succinct for the shorter time slots, but we have found that so much conversation is generated in these sessions that, to make them most effective, at least two hours is required.”

After the fifth and final workshop, Paula and Kerri-Ann have begun compiling data and looking at future workshop recommendations.

“This is an exciting opportunity to continue to develop and build the professional reputation of Ballarat Hospice Care,” Ms Robinson said.

Specialist bereavement counsellor Kerri-Ann Batchelor

RENAL PROJECTBallarat Hospice Care specialist palliative care nurse Vicky Smith, along with project manager Kate Wise, have had an article published in the Renal Society of Australasia journal.

The article, titled “Evaluating nurses’ action outcomes and exploring their perspectives of implementing the POS-S (Renal) assessment tool for haemodialysis patients”, was published in March this year.

The article is a continuation of Ms Smith’s several years of work in looking at ways to care for a growing population of older, sicker people with end-stage kidney disease.

Ms Smith’s work, Integrating Renal & Palliative Care has been supported by Ballarat Hospice Care & in association with the Grampians Region Palliative Care Consortium, Clinical Advisory Group.

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FRIENDS OF HOSPICE OP SHOPS Ballarat Hospice Care’s Friends of Hospice op shops started with one store in a disused Drummond Street South church back in 2014.

Now they have expanded to two boutique stores, with one in Sturt Street and one in Little Bridge Street opening in the past two years.

And op shop manager Gen Ware said the volunteer base has also expanded accordingly.

“We now have 50 volunteers in our op shops on a rotating roster and we also have community professionals who help us as well,” Ms Ware said.

Sponsorship partners have been built with local business including Telstra Country Wide, Ing Homewares, Flash Drive and Stockland Wendouree. Local business assistance has been provided by Allan Bros, Woolshed Clothing and individual antique valuators.

“We’ve definitely grown – it’s been steady over the past two and a half years,” Ms Ware said.

She said families and business were also very generous with their donations. “There is great community support behind the op shops as well.”

For volunteers Vicki Hearn and Glenda Dean, their work in the op shops has a special connection to a loved one. Ballarat Hospice Care helped Vicki nurse her father when he was ill 11 years ago and she joined as a volunteer two and a half years ago.

“The nursing staff would interact with the doctors for me, administer the drugs, provide equipment, counselling and even power of attorney – they helped me with all that,” Ms Hearn said.

“So I wanted to come up here and be a volunteer for Ballarat Hospice Care. I have a key drive to help the store turn over a profit and keep the nurses on the road and keep the equipment and the service going.”

She said the op shops accepted most goods except for electrical items, including clothes, records, toys, bric-a-brac, books, jewellery, handbags and shoes.

“People donate all sorts of things,” Ms Hearn said.

Ms Hearn works between 15 and 18 hours a week in the Little Bridge Street store and loves helping out.

“I just enjoy all aspects of it – the customers, sorting the stock, I do a lot of pricing, the front windows, the in-store mannequins, the cash register service.

“I like to keep the store flowing as much as I can.”

Ms Dean said Ballarat Hospice Care was a very important community service.

“My eldest sister suddenly became very ill and, after her (cancer) diagnosis, my other sister, who is a nurse, suggested we engage with Ballarat Hospice Care,” Ms Dean said.

“It enabled my sister to stay living where she lived.”

She said Ballarat Hospice Care provided medications, equipment and emotional support at a very difficult time.

After her sister passed away, Ms Dean heard Ballarat Hospice Care was thinking of opening an op shop.

“I said straight away ‘I want to do this’. It’s such a good service and more and more people are finding it.”

Ballarat Hospice Care volunteers Glenda Dean, left, and Vicki Hearn

The Ballarat Hospice Care Friends of Hospice op shops are located at 33 Little Bridge St, which is open from 10am to 4pm Monday to Friday and 10am to 1am Saturdays; 312 Drummond St South, open from 10am to 2pm Monday to Friday, and 723 Sturt St, which is open from 10am until 4pm Monday to Friday.

For more information, contact the Little Bridge St store on 5331 9810, the Drummond St Sth store on 5333 1118 or the Sturt St store on 5331 3743.

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“There were things I wanted to know about, for both my culture and my religion, but I didn’t want to ask,” Ms Mao said.

But luckily Ms Mao had been put in touch with Ballarat Hospice Care, particularly bereavement support counsellor Liz Dawson.

“Liz brought up funerals in an open and honest way. I wanted to know if there were any Muslim funerals in Ballarat but I didn’t have the courage to ask.

“Liz knew more than I thought as she had attended professional training in this area.

“I was more comfortable asking questions of Liz because she was really open and I could share my preferences openly with her. I like to talk and deal with people with open minds.

“After our first meeting, Liz found out about the mosque in Ballarat and went there to meet with the Imam. She went much further for me than I thought she would.”

After intensive chemotherapy, Ms Mao returned home to China for a holiday but, on her return, found her cancer had worsened, which was when her oncologist Dr Craig Carden recommended Ballarat Hospice Care.

“I said ‘what is that’? When I found out, I didn’t want to be placed in that basket. But it’s been great. I have all this extra support I couldn’t access anywhere else.”

Her first encounter with Ballarat Hospice Care was with palliative care nurse specialist David Quinney, who opened her eyes to the services available.

“He asked me questions about wills, power of attorney. He opened my mind more broadly, not to the disease, but to the social support that existed.

“I was really impressed by the broad range of services they provide.”

As migrants, Ms Mao, her husband and daughter don’t have any family support, but she said Ballarat Hospice Care stepped in to fill the void.

“They have given very solid support to people who are in quite a vulnerable position.” Ms Mao said all the Ballarat Hospice Care staff she deals with are very professional but not in a cold way.

“They are very warm and caring. They are not just dealing with people’s bodies but their minds too.

“They are face to face and at the same level, there is no distance. They put themselves in our shoes. This is something I’ve never experienced.”

For specialist palliative care nurse Leanne Burns, putting herself in her patients’ shoes is what first attracted her to Ballarat Hospice Care 18 years ago.

“I can’t imagine doing anything else, I can sit and talk to patients and ask how they are feeling and they know I really care about the answer.” Ms Burns said,

“I was over treating palliative care patients by their obs – I wanted to sit beside their beds and hold their hands.

“For me, this is a very precious time and you don’t get it back again.”

When Ms Burns first started at Ballarat Hospice Care, there were 35 patients on the books and handovers involved massive stacks of paperwork.

“Technology has enabled us to use our time better - there is no way we could carry big piles of folders everywhere today.

“The type of patient has changed too. We are dealing more with non-malignant illnesses, such as motor neurone disease and cardiopulmonary disease, so we are constantly having to update our education as well.” Ms Burns said her aim as a palliative care nurse was to walk away feeling like she had made a difference.

“If I can make someone’s life that little bit easier when they really need me, then that’s the best job in the world.”

TESSA MAO - THEY PUT THEMSELVES IN OUR SHOES

When Tessa Mao was diagnosed with stomach cancer in September 2015, there were a couple of questions she was just too afraid to ask.

As a Chinese-Muslim, the Federation University academic had little idea of the Australian health system – or, most importantly, how she could be buried according to her religious beliefs.

Cancer patient Tessa Mao says Ballarat Hospice Care has given her vital support in the absence of her extended family.

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COMMITTEE OF MANAGEMENTALL VOLUNTEERING THEIR TIME AND EXPERTISE

CHAIRGeoff Russell B.A. (Sociology), Grad. Dip. Bus. Admin., Dip. Fin. Services. MAICD

Term of Appointment: Three Years

Appointed 1998

Sub-committees: Executive Financial, Quality and Risk

TREASURERStephen Lewis Bachelor of Business, Certified Practising Accountant & member Tax Institute Australia

Term of Appointment: Three years

Appointed 2002

Sub-Committees: Executive Financial (Chair)

DEPUTY CHAIRMichael Coleman Experience DHHS, Project Work, Policy and Strategy

Term of Appointment: Three years

Appointed 2012

SUB-COMMITTEES OF THE COMMITTEE OF MANAGEMENT

Executive Financial Sub-Committee

*S. Lewis, G. Russell, S. Marston, C. Clancy

Risk Management Sub-Committee

*N. Gribble, Dr C. Hepper, M. Johnson, C. Clancy, K. Taylor

Marketing Sub-Committee

*K. Harper, D. Leach, C. Clancy

Quality and Risk Sub-Committee

G. Russell, J. Watson, C. Clancy, K. Taylor

*denotes Chair of Sub-Committee

GOVERNANCERESPONSIBLE MINISTERS AND OFFICERSResponsible Ministers and Officers for the reporting period 1 July 2016 – 30 June 2017

STATE1 July 2016 – 30 June 2017

Honourable Jill Hennessy MLA Minister for Health and Minister for Ambulance Services and Member for Altona

DEPARTMENT OF HEALTH & HUMAN SERVICES (DHHS)Kym Peake Secretary

DHHS – PALLIATIVE CARE CONTACTS Rosangela Merlo A/Assistant Director, Continuing Care Health Service Policy and Commissioning Health and Wellbeing Division

Theresa Williamson Manager Palliative Care

DHHS GRAMPIANS REGION / WEST DIVISIONMonica Kelly Director West Division Health

Judith Perrin Manager, Health Integration and Partnerships – Grampians

John Koopmans Program Adviser, Health Integration and Partnerships – Grampians

The Hon Rob Knowles AO Patron

VOLUNTEERS Ballarat Hospice Care has more than 100 active volunteers. Our volunteers contribute significantly to helping to make a difference to the lives of people living with a life-limiting illness and their families and carers. The roles are varied, as are the skills and personalities required to fulfil these roles. We are extremely proud of our volunteer team and the commitment they give to our organisation.

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MEMBERS

Neale Gribble Bachelor of Law, Bachelor of Commerce

Term of Appointment: Three years

Appointed 2011

Sub-Committees: Risk Management (Chair)

Kevin Harper FCR (Lond.), Grad. RMA Sandhurst, MACPM, ARSCM, L.Th.

Term of Appointment: Three years

Appointed 2009

Sub-Committees: Marketing (Chair)

Claire Hepper MBBS, FRACGP, Diploma Palliative Care

Term of Appointment: Three years

Appointed 2013

Sub-Committees: Risk Management

Meredith Johnson Bachelor Economics

Term of Appointment: Three years

Appointed 2013

Sub-Committees: Risk Management

David Leach Bachelor of Theology, TPTC.

Term of Appointment: Three years

Appointed 2009

Sub-Committees: Marketing

Sandra Marston Bachelor of Commerce, Bachelor of Science (Hons), Chartered Accountant

Term of Appointment: One year

Appointed 2015

Sub-Committees: Executive Financial

Jo Watson Bachelor of Arts, Dip Ed, Dip Project Mgt.

Term of Appointment: Three years

Appointed 2013

Sub-Committees: Quality and Risk

STAFFEXECUTIVE OFFICERCarita Clancy RN, PBOC, BA Nsg. (Post Reg.), MMgmt.

MEDICAL DIRECTORDr David Brumley, OAM

ADMINISTRATIONLee Ellis, Caryl Whitfield

OP SHOPHeidi O’Neill Retail Operations Manager

SPECIALIST PALLIATIVE CARE NURSES RNLeanne Burns Cert Oncology/Palliative Care St JoG

Phillip Damon

Janine Lynch

Mandy Martin Grad Cert Oncology/Palliative care

Melanie Mattinson Postgrad Dip. Nursing Practice (Cancer and Palliative Care)

Sharon Moss Cert Oncology/Palliative Care St JoG

David Quinney

Vicky Smith Master of Advanced Nursing Practice

Pauline Folvig

Debbie Hubble

Katrina Tansey Cert Oncology/Palliative Care St JoG, CPE

Julie-Anne Noble

QUALITY AND RISK CO-ORDINATOR & MANAGER OF VOLUNTEERSKaren Taylor Certificate Frontline Mgt

SUPPORTIVE CARE TEAMLiz Dawson Dip. Community Services Work, Voc. Grad. Cert. Bereavement Counselling

Paula Robinson Diploma of Community Services Work, Diploma of Counselling, Clinical Pastoral Education

Kerri-Ann Batchelor Dip. Professional Counselling, Cert Community Services Work

SUPPORT STAFFPeter Jones Equipment loan service

Kate Wise Project management

Gloria Turner Fundraising

Fiona Henderson Media/marketing

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ESTATE BEQUESTS IN MEMORY OFJune Edson, ED Black Charitable Trust, Helen McPherson Smith Trust, Catholic Diocese of Ballarat, RACV Foundation, Western Victoria Primary Health Network

DONATIONS IN MEMORY OF Heinz Hoersch, Francis Fromhold, Ken McDougall, Deby Clutterbuck, Catherine Laffey, Dorothy Pert, Karen Hayes, Robert Lemke, Michael Kucina, Margaret Austin, Sinead Pulford, Eileen James, Gavin Maguire, David Sim, Lynette Lewis, Peter Lewis, Mark Leonard, Gordon Caird, Thomas ‘Tom’ Lakey, Mary Gibbins, Frank Donaldson, Irene Buckland, Bruce Fryer, Liz Ferguson, John Sellars, Sarnia Austerberry, Russell Hetherington, William ‘Bill’ Curnow, Thomas ‘Thom’ Nugent, Rob White, Trevor Jeffreys, Bruce Fryer, Joan Ryan, Susan Molloy, Ljubomir ‘Loui’ Saric, Anthony Fry, Maisie Lamb, Noel Price, Frank Smart, Brian Woolley, Sue Harris, David Black, Greg Coish, John ‘Jack’ Culliver, Heather Drake, Geoffrey Skewes, Brian Antonio, James ‘Jim’ Ellis, Rev. Hodgson, Jeffrey ‘Jeff’ Page, Sandra Shippen, Hayden, Lennis, Peter Taylor, James ‘Jim’ Ellis, Keith Williams, Barry Cole, Ciril Mauric, William ‘Bill’ Irwin, Frank Liston, William Wise, Anne Thompson, Linda Wandin, Peter Larcombe, Athol Gale.

GIVE TO HELP HOSPICE GROW – BENDIGO BANKSnake Valley Golf Club, Harrison Funerals, Mr. Tim Byrne, Brown Hill Uniting Church, Ballarat Road Office, W & D Finance, Mrs. Sue Hunt, M.G. & L. Toohey, Dr Andrew Dean, Mary Barnett, Andy, W. D. O’Driscoll, Cecilia Bowman, Elaine Holland, Ballarat City Senior Citizens, Freemasons Trustee, Gibcus Steenhuis Family, Vicky Smith & David Stanford, M. Ridsdale, Aivonne Skewes, Andrew, Betty Rout, Jan & Suzie, Eilleen Keenan, Golden Point Café, Ballarat Choral Society, Marlene Madigan, Hazel Campbell, Alan & Shirley Blair, Begonia Quilters, Karl Antonio, The Oliver Foundation, Cecilia Bowman, Anne Cole, Ted Nason, Timbeck Charitable Trust, Anne Sit & Sow, Mr. B. Moss, Ballan Lioness Club, Mt. Bolton & District Lions Club, Jennifer Kirkl, Cheryl Oparski, Rotary Club of Ballarat East, A.W. & G Lowe, Ballarat Rockers, Dr Paul Hemming, Justin Thomas Burke Office, Heather Price, Lee Donaldson, Ballarat Real Estate, Stephen Hutterer, Robert Hoogland, Ron Thompson, Don & Sharon Moss, Stephen Brown, Dr. C. Trotman, Nancy Taite, GRILL’D Pty Ltd, Centrelink Call Centre, Bicycle Network, Malcolm Weaver, Jaala Pulford, John Embling.

MEMBERS – BALLARAT HOSPICE CAREKeith Ridsdale, Francis Grady, Justin Burke, David Brumley, David & Shantini Deutscher, Graham Reynolds, Pauline Cresswell, Arthur Sowter, Margaret Woof, David James, Peter McCutcheon, Ruth Devlin & Les George, Les Vercoe, Mary Haintz, Margaret Lewis, Keryn & Bryan Crebbin, Glenis Cassidy, Esther Bartram, Kelvin Lewis, Maureen Raunic, Ann Boswerger, Graeme Taylor, Patricia Smith, Dorothy Anderson, Ruth Feeney, Diana Stonehouse, Malcolm Weaver, Chantal Appleton, Claire Hepper, Meredith Johnson, Geoff Russell, Kevin Harper, Stephen Lewis, Jo Watson, Sandra Marston, David Leach, Neale Gribble, Meredith Johnson, Michael Coleman, Sharon & Don Moss, Margaret Pollock, H.W. Menadue.

FINANCIAL GUARDIANSMalcolm Weaver, Jean Long, Beverley Annear, Carol Taylor, Teresa Noonan, Ken Whittle, Margaret Jones, Andrew Roberts, Meredith Johnson, Christopher Hindhaugh, Sheila Lunn, J. Hopkins, Sandra Marston, R. Oldaker, Special Interest Group Ladies, Geoff Russell, Michael Coleman, Mary Davies, H.W. Menadue, Rod Clutterbuck, David Brumley, L. Cosgrove, John M. Davis, Keith Ridsdale, Justin Burke, Francis Grady, Drs. David & Shantini Deutscher, Maureen Raunic, Graham Reynolds, Don Kay, Kaye Maguire, Jan Brodie, Bruce Morley, Pauline Creswell, Arthur Sowter, Margaret Woof, Barbara Cooper, David James, Peter McCutcheon, R. McDonald, Glenise Cassidy, June Haughton, Helen Cox, Jim Watson, T. Foley, Esther Bartram, Kelvin Lewis, Kevin Allen, Neale Gribble, Denise Chipper, Les Vercoe, Mrs. J. Long, Ruth Devlin, Lorraine Henderson, Margaret Lakey, Frank Mahar, P. Riesewyk, Michael Toohey, Margaret Jones, Margaret Lewis, Mary Haintz, Keryn & Bryan Crebbin, Anne Cole, E. Jeffrey, Peter Fiume, Marg Doyle, Richard & Sue Lyons, C.A. Hindhaugh, E.J. Patterson, Heather Dolling, Bernice Hodgson, Ann Boswerger, G. Taylor, Mrs Dawn Fiddian, Patricia Smith, J.A. Bates, James Nugent, Dorothy Anderson, Judith Perrin, Ruth Feeney, Roy McKay, G.B. Beck, Dr. P. Cartwright, D.C. Stonehouse, Bev Latchford, Chantelle Appleton, Mary Melcherts, Jillian Gale, P. Sperber, Doris Lindsay, Claire Hepper, Meredith Johnson, Margaret Pollock, Don & Sharon Moss, Joyce Watson, Rodger Oldaker.

DONATIONS 01/07/2016 – 30/06/2017

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GENERAL DONATIONSUkulele Affair, L. Curnow, Maureen & Frank Harris, Dorothy Anderson, Jennifer Garrard, Noreen Casbolt, Carol McCartney, Lorraine Ellise, Shirley Blair, Janette Kennedy, Janie Murphy, Rachel White, Jamie & Simon Butterworth, Tony Quinney, Loris Vankerris, Juliann Brown & Family, Carson Beattie, Jane Vinecombe, Barry Brooks, Judy Johnstone-Devere, Edward Nason, Michael & Anna Tucker, Jenny Burgocott, Rotary Club of Wendouree, Ann & Family, Frances Elliott, Cheryl Van Doren & Rhonda Lyons, Kerry & Garry Larkin, Julie & John McDougall, Peter & Margaret Hall, Jenny & John Bendell, The family of Richard & Lucy Hall, Arthur & Helen Buttler, Gregory T Robertson, L.E. Lyons, Bronwyn Britton, Glenda Bourke, Victorian Teachers, Linda Tocchet, Ray Ferguson, Terry Pert, Adrian Churkovich, Fiona Purcell, Louisa Jacks, Rhonda Kempton, Patricia Fisken, Val Sarah, Graeme McInnes, Jenny Searle, Special Interest Group Ladies, Muriel & Ian Swan, Wilma Jenkins & Butch, Lesley Kucina, Eleanor Kerr, Barry & Trish Watt, John Morris, Fiona Gordon, Sally Gordon, Yvonne New, Janine & Adam Leddick, Ron & Martha, Debra & Fran Cartledge, Oakridge Superannuation Service, Ballarat Grammar, The Good Guys Foundation, Sue Costello, David Leach, Deb Hubble, Printer & Office Wizards, Bob Carmichael, Loretta Toohey, David James, Kaye Maguire, Sam Thompson & Angie Izard, Emma & Paul Johns & Family, Dianne Rod, John Mayger, Donna O’Mara, Friends & Colleagues @ M.A.D.E., Raimesh Siujan, Janet, Gabriel & Hugo, Ross & Julie, Lauren Bennett & Terry Judd, Greg Duver, Glenn Fitzgerald & Anni Coyne, Jen & Mark Dickenson-Bray, Mackinnon family, Shane & Mark, Zoe, Andy & Miles, Yvonne Biggs, Kevin Lewis, Daylesford, Drummond & Yandoit Primary Schools, Spa Quilters, Lucinda McCutcheon, Marion Goss, Tony McCutcheon, Brett, Gabrielle, Tom & Lachlan Brewer, The Stark Family, J. McKay, John & Marg Harvie, Anne & Anthony, Lisa, Bianca & Brayden Leonard, Leanne Relouw, Liz Odgers, Ballarat Industrial Supplies, BHS Financial Dept. Social Club, Sandra Harvie, Henk Bak, Millers Fashion, Kerri Jondahl, RACV Community Foundation, Max Foote, Webbcona Bowls Club, Betty Rout & Friends, D. Donaldson, John McNeight, Ray White Ballarat, H & M Buckland, Chris Ridsdale, Toyworld Ballarat, Bruce Whitton, N. Sinclair, Ballarat North Baptist Ladies Fellowship, Mark Ferguson, Gayle Sellars, Leanne McKay, Shaun & Martina Johnstone, Open House Ladies, Norm & Lorrain Whitton, John Hands – Ken Hands Agencies, Tim Jones, Kathryn Lyall, Brian Hay, Margaret Pinkerton, Irene, Marie & Don Allan, Ham & Deautcher, N.F. Bohn, Saines Lucas Solicitors, Sally & Liam Bonham, Graeme & Peggy Stewart, Robyn Thibault, Sharon Douglas, Jodi Morrison, Dean Bibby, Christine Norden, Doris & Karla McKinnon, Owen Stephens & Family, Viv & Ted Lewis, E. & M. Nugent, Verna & Brian Long, Marj Thomas & Shirley Adlrich, Joy Rothwell, Joyce Robinson, Jennifer Hudson, Geoff Russell, Mr. Boddy, June Whitbourne, Ballarat East Fire Brigade Social Club, Elissa Ritchie, Karen Hapgood, Deb & Saik Tan, G. & J. Holdsworth, Collier Charitable Fund, Bert & Elizabeth Smith, Oak Tree Christmas Donation, David Boyd, Mairead Dwyer & Lachlan Piper, Renee Harvey, Wendouree Rotary Breakfast, The Residents of Old Colonists Association, G.M. & J.J. McKenzie, Stephen Lindner, I. & R. Tournier, 10am Water Aerobic Ladies, Julie Quick, Diane Collacott, AA Girls – Creswick, J. Nugent, Johnstone Family, Dina Toohey, Geoff Molloy, J.B. & L.J. Ellis, Ivanka Saric, Neale Thompson, Kate Taylor, Ballarat-Yarrowee Freemasons Lodge, Rosemary Barr & Lyndall McLean, Ellaine Holland, F.J. & M.A. Murphy, St. Johns Anglican Men’s Society, Paul Hammond, Edith Fry, Maree Cooper, The Bennett Family, Dawn Whykes, Allison Price, Mary, Margaret & Bernice Sullivan, Lynette Kain Bilston, Lorraine Poppin, David Braybrook, Thursday’s Coven, Kevin & Helen Holloway & Families, Peter & Kathy Pollard, Ron Austerberry, Craig & Michelle Watts, Anne Maree & Mark Healey,

Russell Luckock, Sarah Smart, Anne Cole, Marg Prowse, Marmalashes Buninyong Marmalade, Felicity Woolley, Mark Harris, Lois & Keith Harris, Daphne White, Carol Black, WWW Group, Jenny Coish, Hart Family, Mr. R. Wallace, Marlene & Ray Madigan, Alan Drake, Kevin Nagle, Kylie Harding, Janette Embling, Primrose Properties Pty. Ltd., Guiding Star Lodge, Janet Macdonald, Ballarat Medical Centre, Kelly Pattison, G.A. & J. Lazenby, Carol & Noel McCartney, Greg & Sandra Peters, David Tynan, Sharyn Louf, Sonich & Dick Families, Rosemary Pfitzner, Shirl & Alan Blair, Julie & Bob, Pete & Marg, Des & Sandra, Sir Donald & Lady Trescowthick, P. Lorback, Keating Family, Wendy Dahlenburg, Lorraine Ellis & Family, Vicky Hodgson, Clifford Trotman, Michael Wilson, Denis Costigan, Ballarat Senior Citizens Co., Rosemary Page, Mary Davies, Linda Tocchet, Fairfax Media, Terri Shea, BAD Ride, SAA – Ballarat Branch, Arthur & Merle Tynan, Kaye & Howard Draffin, Sandra Page, Muir Electrical – The Good Guys, Sue McPhan & Family, Lynette & David Burnett, Kerrie & Brad Willoughby, Rolf & Noirin Wojgechowski, John Embling, Dinah Toohey - Messer & Opie, Ballarat Clarendon College, Ron Thompson, Shirley Williams, Isabel Gribble, Laurie Morrison, Bill Shippen, Mr. Freeman, Stuart Evans, Carolyn & Mick Kirby, Viv Lewis, Henry & Renate Martz, Phyl Fowler, Rhonda Irwin, Sue Liston, Celia Wise, Diane Gibney, Wayne Cameron, Marian & May Atkinson & Jenny Magee, Sylvia Mitting, Julie & Rod Cartledge, Emily Brierley, Michelle Culliver, Marianne Curnow, Marilyn Bradford, Eureka Topic Club, Amanda Larcombe, D.M. Smith, Rotary Club of Ballarat.

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STATEMENT BY MEMBERS OF THE COMMITTEE

SIGNIFICANT CHANGESNo significant changes in the nature of these activities occurred during the year.

OPERATING RESULTThe operating profit of the association amounted to $486,825 for the year ended 30 June 2017. (2016 Profit: $367,042)

AUDITORS INDEPENDENT DECLARATIONA copy of the Auditor’s Independence Declaration as required under section 60-40 of the Australian Charities and Not-for-profits Commission Act 2012 and section 307C of the Corporations Act 2001 is included on page 3.

Signed in accordance with a resolution of the Committee by:

Geoff Russell Stephen Lewis President Treasurer

Signed at Ballarat this thirtieth day of October 2017

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AUDITOR’S REPORT

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STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME FOR THE YEAR ENDED 30 JUNE 2017

Note 2017 2016

$ $

INCOMEDonations 118,893 130,361

Friends of Hospice 1,749 14,017

Interest Received 25,687 26,906

Operating Grants 1,610,764 1,096,693

Opportunity Shop 144,714 91,242

Other Revenue 95,696 90,600

1,997,503 1,449,819

EXPENDITUREAdvertsiing expenses (14,893) (5,356)

Accreditation (6,334) -

Auditors’ remuneration 2 (7,293) (7,186)

Depreciation and amortisation expenses (51,294) (53,374)

Employee benefits expenses (1,303,151) (1,093,316)

Finance costs - (684)

Other expenses (324,615) (267,741)

(1,707,580) (1,427,657)

Profit / (Loss) for the year 289,923 22,162

Capital Receipts 3 196,902 312,280

Profit / (Loss) for the year 486,825 334,442

Other comprehensive income - 32,600

Total comprehensive income for the year - 32,600

Total comprehensive income attributable to members of the Association 486,825 367,042

The above comprehensive income statement should be read in conjunction with the accompanying notes.

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STATEMENT OF FINANCIAL POSITION AS AT 30 JUNE 2017

Note 2017 2016

$ $

ASSETSCURRENT ASSETS

Cash and cash equivalents 7 970,390 943,674

Trade and other receivables 11 193,607 37,677

Deposit paid 16 - 90,000

Other assets - 6,118

TOTAL CURRENT ASSETS 1,163,997 1,077,469

NON-CURRENT ASSETS

Financial assets 10 422,657 422,657

Property, plant and equipment 6 1,876,004 774,154

TOTAL NON-CURRENT ASSETS 2,298,661 1,196,811

TOTAL ASSETS 3,452,658 2,274,280

LIABILITIESCURRENT LIABILITIES

Trade and other payables 9 413,405 198,148

Financial liabilities 12 1,621 1,628

415,026 199,776

NON-CURRENT LIABILITIES

Employee Entitlements 4 60,052 73,749

TOTAL LIABILITIES 975,078 273,525

NET ASSETS 2,487,580 2,000,755

EQUITY AND RESERVES

Asset Revaluation Reserve 5 370,626 370,626

Retained Profits 2,116,954 1,630,129

TOTAL EQUITY AND RESERVES 2,487,580 2,000,755

The above statement of financial position should be read in conjunction with the accompanying notes.

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THE FUTURE When Ballarat Hospice Care implemented a Service Plan early last year, every aspect of the organisation was examined.

Eighteen months later, the service, its client impact, and its community and fellow service organisations’ partnerships are a role model for best practice, in-home palliative care.

As well, Ballarat Hospice Care is – and has been for some time - implementing many State Government End of Life framework facets in its daily practices.

One of the forces behind the Service Plan was rapidly increasing in-home palliative care demand, with last year’s Ballarat Hospice Care growth rate forecast for six to ten per cent but instead reaching 18 per cent.

A key Service Plan focus was, therefore, to develop a shared care medical model, which has improved overall productivity, greatly enhanced partnership relationships and helped meet the rising demand.

However, physical building constraints has been causing service delivery issues, with the Committee of Management purchasing land in Lucas to develop a palliative care hub.

This will allow us to cater for the rapidly growing demand for an in-home palliative care service across the Ballarat region for the next 25 years and beyond.

This will enable us to start building our new home in the next few months, with an anticipated occupation date of 2018.

OUR FUTURE

In September, Health Minister Jill Hennessy announced that we had received a vital $6.2 million under the Regional Health Infrastructure Fund for our new building.

To date, our $1 million community fundraising appeal has also raised $700,000, with $10,000 alone donated at our recent Remember Me land auction fundraiser.

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BRINGING OUR COMMUNITY WITH USTwo walls in the foyer of the new Ballarat Hospice Care building will be dedicated to the “Remember Me” story wall that consists of a map showing building project donations.

The walls represent all the donations and support given to Ballarat Hospice Care during the ‘Give to Help Hospice Grow’ fundraising appeal. These generous donations are funding the land on which the new building will be constructed.

During 2018 our community’s feedback and input will be a vital part of the design and fit-out of the new building.

We look forward to hearing from you, and the way you want Ballarat Hospice Care to look into the future.

Ballarat Hospice Care staff, volunteers and Committee of Management members listen to Health Minister Jill Hennessy’s announcement of $6.2 million in funding for the new building at Lucas.

OFFICE 312 Drummond St SthBallarat Vic 3350

P: 03 5333 1118

F: 03 5333 1119

E: admin@ballarathospicecare.org.au

OP SHOPS33 Little Bridge StBallarat Vic 3350

P: 03 5331 9810

723 Sturt StBallarat Vic 3350

P: 03 5331 3743

/Ballarat-Hospice-Care-Inc

/Friends-of-Hospice-Op-Shop

People can now like us on Facebook with our Ballarat Hospice and Op Shop pages. ballarathospicecare.org.au