July 2017Provider Handbook • Read More
Contact Information • Read More
In this Issue:• ProviderConnect Enhancement:
Coordinating Care
• Improving Screening for Metabolic Syndrome in Members Taking Antipsychotic Medication
• Military OneSource: Billing Process Changes
• Achieve Solutions: Beacon’s Member Resource Hub
• Provider Treatment Record Documentation
• Attention-Deficit Hyperactivity Disorder
• Reminder: Preferred Laboratory—Quest Diagnostics®
• Claim Process Improvement Program: Paper Claim Rejections
• Demographic Information Review Reminder
• Appointment Availability Reminder
• Annual Provider Satisfaction Survey
• Beacon Lens
• Webinars
Contact Us:Ideas and suggestions for future [email protected].
Do not have internet access and need a hard copy?Call: 800-397-1630
ProviderConnect Enhancement: Coordinating CareLast month we talked about the importance of ensuring that members receiving behavioral
health services are evaluated medically and how this is critical to good patient care. When a
patient has multiple providers, communication becomes essential to promote quality health
care, ensure safe practice, and prevent potential medical errors or complications. Encouraging
coordination with Primary Care Providers (PCPs) is especially critical and has been an area of
struggle for the behavioral health care community.
Beacon is committed to taking steps to assist our providers with coordinating care with
PCPs. As part of our June system enhancements, we added a section to ProviderConnect
related to PCP coordination for inpatient or higher levels of care authorization requests. New
fields related to this coordination are located on the first tab of the authorization flow where
contact information is gathered.
Valued Provider eNewsletter
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Here, providers will be asked to indicate steps taken to contact the PCP, and once contact
has been established, to indicate the PCP’s name and date contacted.
PCP dropdown options include:
• Care Plan sent to PCP
• Facility has yet to make Contact
• Member AMA Discharge prior to PCP contact
• Member has no assigned PCP
• Member Refused
• PCP Contacted
Beacon hopes that capturing this data will allow the behavioral health community to focus
more on the importance of that PCP interface, as well as recognize some of the barriers
to making that contact. Care coordination needs to focus on the whole person and should
integrate behavioral and medical services. Together we can all partner to provide the
member with the best possible care.
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“Encouraging coordination with the PCP is especially critical and has been an area of struggle for the behavioral health care community.”
For an in-depth review of the new ProviderConnect system
enhancements and other hot topics, register and join us for our
ProviderConnect Tips & Tricks webinar. If you are unable to attend,
the webinar will be recorded and posted to our website’s Webinar Archive page.
Register Today!ProviderConnect Tips & Tricks
Thursday, July 6 from 1-2 p.m. ETn
Improving Screening for Metabolic Syndrome in Members Taking Antipsychotic MedicationMetabolic Syndrome is a cluster of features (hypertension, central
obesity, glucose intolerance/insulin resistance, and dyslipidemia)
that is predictive of both Type 2 Diabetes and cardiovascular
disease. Such features are prevalent in people with psychotic
disorders who are receiving antipsychotic medication. The precise
relationship between antipsychotic drugs, glucose homeostasis,
obesity, and the metabolic syndrome remains uncertain. According
to Volume 33, Issue 6 of the Schizophrenia Bulletin, it is clear that
individuals with bipolar, schizophrenia, and other related disorders
treated with antipsychotic medication have a high rate of the
individual features of the metabolic syndrome and the syndrome
itself.
Individuals with psychotic disorders on average have a sedentary
lifestyle involving lack of regular physical activity, poor diet,
substance use, and high rates of smoking, which increase their
risk for development of metabolic syndrome. In addition to the
risk from using antipsychotic medications, these lifestyle factors
are partly influenced by aspects of the illness such as negative
symptoms and the vulnerability to stress. There is a critical need
for active routine health screening of all individuals receiving
treatment with antipsychotic drugs, which can substantially
improve the health of patients with metabolic syndrome, as
discussed by Yogaratnam et al in the East Asian Archives of
Psychiatry.
Studies suggest that screening rates for metabolic syndrome
in people prescribed antipsychotic medication are below those
recommended. Considerable evidence indicates that those
with behavioral health diagnoses often do not receive adequate
recognition or monitoring of care for their medical illnesses.
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Reviews of the association between psychotic disorder, metabolic syndrome, diabetes, and
antipsychotic drugs conclude that there is a critical need for active, routine physical health
screening for patients prescribed antipsychotic drugs, including appropriate management
of metabolic adverse events associated with psychiatric medications.
Prior to prescribing antipsychotic medication, the following baseline monitoring measures should be obtained:• Personal and family history of obesity, diabetes, dyslipidemia, hypertension, or
cardiovascular disease
• Height and weight
• BMI calculation (Weight in pounds/(Height in inches2)) x 703
• Waist circumference (at umbilicus)
• Blood pressure
• Fasting plasma glucose
• Fasting lipid profile
Ongoing monitoring and recommendations include:• Baseline screening and regular monitoring for metabolic syndrome
• Consideration of metabolic risks when starting second generation antipsychotic
medication
• Patient, family, and caregiver education
• Referral to specialized services when appropriate
• Discussion of medication changes with patient and family
Our 2016 North Carolina Engagement Center (NCEC) annual provider treatment record
audit review reflected that overall compliance for medical management indicators related
to bipolar disorder and schizophrenia guidelines did not meet the 80 percent threshold;
however, statistics are improving.
Clinical Adherence Guideline 2014 Overall Score
2015 Overall Score
2016 Overall Score
Metabolic Monitoring of Bipolar 40% 54% 70%
Metabolic Monitoring of Schizophrenia 57% 42% 73%
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“Considerable evidence indicates that those with behavioral health diagnoses often do not receive adequate recognition or monitoring of care for their medical illnesses.”
Beacon will continue to evaluate and educate our provider community about the
importance of screening for metabolic syndrome. Additional resources related to
Metabolic Syndrome Monitoring, including monitoring forms, are available on our NCEC Network-Specific page. The Center for Disease Control and Prevention (CDC) also has a
Body Mass Index (BMI) Calculator available on their website. n
Military OneSource: Billing Process ChangesBeacon regularly reviews materials and modifies content, processes, and procedures when
necessary to promote best practices so our providers can provide the best care to their
patients. Effective June 26th, our Military OneSource contract implemented a revised Case
Activity and Billing Form (CAF). Providers are always encouraged to submit this data
electronically through the Military OneSource ProviderConnect portal; however, the form
is also included with every Military OneSource authorization packet.
What’s changed?The content has been streamlined to be more user-friendly and to reduce the likelihood
of missed responses. In order to accomplish this, we removed several items from the old
form and reorganized the order of the questions. We hope that this reduces the number of
CAFs returned due to missing or incomplete data.
In addition to reducing the total number of questions, we also halved the number of
assessed problem response options. This will make choosing a Z-code issue easier and less
time consuming. While reducing the number of assessed problem choices, we added an
assessed problem category question to identify the general type of issue being addressed
in counseling.
Military OneSource is conducting a study of the program’s overall efficacy. To accomplish
this task, we added two questions to the initial assessed problem section. Per the
instructions recently distributed to Military OneSource providers, responses to the
following two questions should be included on the CAF submission when appropriate:
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If you have any questions regarding the new CAF or about becoming a Military OneSource provider, please email us at [email protected].
Prior to the first and final sessions,
ask:
At the final session, ask:
Thinking about this problem
before you connected with me
for non-medical counseling, how
would you rate the severity of
your problem?”
“How is your ability to address the
issue as compared to when we
started counseling?”
Participant Response Options:
• Low
• Moderate
• Severe
• Very severe
• Do not know
• Participant did not respond
• Provider deemed question
inappropriate
Participant Response Options:
• Improved
• Same
• Lower
• Participant did not respond
• Provider deemed question
inappropriate
• NA
Note: This study is NOT designed to evaluate individual
providers, but instead to get an overall measure of the program’s
effectiveness. Responses will not affect any provider ratings or
status.
Finally, we are pleased to announce that Military OneSource has
extended the CAF submission deadline from within 15 days from
the date of service to within 30 days of the date of service. We
hope that this reduces the administrative burden and makes
it easier to comply with Military OneSource CAF submission
requirements.
If you have any questions regarding the new CAF or about
becoming a Military OneSource provider, please email us at
Achieve Solutions: Beacon’s Member Resource HubThis month, we wanted to share a member resource with our
provider community in hopes that it helps support the work you
do with our members on a daily basis. Beacon’s award-winning,
member-focused website, Achieve Solutions, was developed
with our members in mind. Through engaging, timely content on
a broad range of topics, we offer members easy-to-use tools and
resources to help them and their family members make informed
decisions about their care.
Beacon members can visit Achieve Solutions to:• Find credible information on depression, anxiety, stress,
relationship issues, addiction, and work/life balance • Take self-assessments and trainings • View videos and webinars• Listen to audio files• Find behavioral health care providers and community resources
A variety of topics and contentInformation on Achieve Solutions includes a wide range of behavioral and medical health issues and covers topics such as:• Depression• Heart Health• Marriage• Recovery Support• Stress Management
• Suicide Prevention
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Credible information members can trustMembers can trust that the content on Achieve Solutions is
current and accurate. Content is developed in collaboration with
Beacon’s clinical team and is written so it is easy to understand.
All content undergoes a stringent peer review process prior to
publishing and is then reviewed annually or biannually.
We encourage you to access this site often, and refer Beacon
members to visit it, too. For more information, check out Achieve
Solutions at www.achievesolutions.net/achievesolutions/en/healthresources/Home.do. n
Provider Treatment Record DocumentationBeacon’s Quality Management Departments conduct annual
audits of patient treatment records. These audits mirror
behavioral health best practice standards as a contractual
obligation for all Beacon providers.
The treatment record is an essential tool for patient care in a time
of increasing documentation requirements for providers. It is used
by providers to manage patient care, communicate with other
providers, and monitor progress toward patient treatment goals.
The old adage “if it isn’t documented, it wasn’t done” continues to
be a standard of regulatory agencies today.
National Committee for Quality Assurance (NCQA) Guidelines
for Medical Record Documentation state: “Consistent, current,
and complete documentation in the medical record is an essential
component of quality patient care.”
Key components of documentation include: • All entries are legible, signed, and dated
• A complete patient history and assessment, including past and
current health status
• Coordination of care with medical and other behavioral health
providers, including all required releases
• Treatment plans, including goals, barriers, interventions, and
progress
• Behavioral health screenings
• Patient education and understanding of the plan of care
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The treatment record should be maintained in a manner that is current, comprehensive,
detailed, and organized. Documentation assists providers in assessing progress, barriers,
and revising the plan of care as needed. It is also evidence of care provided, care
coordination, and patient involvement in the treatment process.
Requirements and expectations are set forth in your provider contract and noted in
Beacon’s Provider Handbook. Beacon has adopted treatment record documentation
standards to assure that records are maintained in an organized format, which permits
effective and confidential patient care and quality review. These standards facilitate
communication, coordination and continuity of care, and promote efficient and effective
treatment. For additional information and resources, visit the provider section of our website. n
Attention-Deficit Hyperactivity Disorder (ADHD)ADHD is the most common behavioral disorder in children. The American Academy of
Pediatrics (AAP) and the American Academy of Family Physicians (AAFP) concur that
up to 11 percent of school-age children experience ADHD, with rates increasing by three
percent per year on average. Though typically diagnosed by first grade, symptoms can be
exhibited as early as three years of age and can persist into adulthood. This chronic neuro-
behavioral disorder, left untreated, can potentially lead to development of other co-morbid
conditions. At the very least, a child with untreated ADHD may struggle to achieve his or
her full academic potential. The Centers for Disease Control and Prevention (CDC) also
identifies these children as “at-risk” for accidental injury secondary to the key symptoms of
impulsivity and inattention.
Beacon has been working on a variety of initiatives to raise awareness about NCQA HEDIS
ADHD measures, which guide our efforts in measuring the quality and effectiveness of
care. These ADHD measures specifically focus on follow-up care for children who are
prescribed ADHD medication.
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“Beacon has been working on a variety of initiatives to raise awareness about NCQA HEDIS ADHD measures, which guide our efforts in measuring the quality and effectiveness of care.”
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What are the HEDIS ADHD Specification measures?• The percentage of members 6-12 years of age with an initial
prescription dispensed for ADHD medication and had one
follow-up visit with the prescribing practitioner within the first 30
days (initiation phase).
• At least two follow-up visits within nine months following the
initiation phase (continuation and maintenance phase).
What is the relevance of these measures?According to the NCQA State of Health Care Quality 2016 Report:
• ADHD is one of the most common mental disorders affecting
children.
• When managed appropriately, medication for ADHD can control
symptoms of hyperactivity, impulsiveness, and inability to sustain
concentration.
• To ensure proper management, it is important that children be
monitored by a pediatrician with prescribing authority.
• Studies suggest there is an increased risk for substance use
disorders in adolescents if left untreated.
It is important to note that once a diagnosis is made, Beacon’s
Clinical Practice Guidelines recommend regular follow-up for
pharmacologic treatments during the initial and continuation
phases of treatment.
Additional resources include a publically accessible ADHD Toolkit, developed by the National Initiative for Children’s Healthcare
Quality in conjunction with the AAP. This toolkit provides a
variety of tools for providers to use for ADHD assessment and
management. In addition, resources for ADHD are available on
Beacon’s PCP Toolkit. n
Reminder: Preferred Laboratory—Quest Diagnostics®We are proud to partner with Quest Diagnostics as our preferred
laboratory. When laboratory testing is considered medically
necessary, we strongly encourage Beacon providers, groups,
and facilities to refer members to Quest as their first choice for
all plans that offer a covered benefit for laboratory services. This
is a potential cost-saving opportunity for our members through
reduced or eliminated deductibles, co-pays, and/or co-insurance.
Quest Diagnostics is a national, preferred laboratory with more than
2,200 convenient patient service centers. It’s easy for members to
access convenient testing locations. Quest offers more than 3,500
tests—from routine blood tests to complex genetic and molecular
testing—to meet the diverse needs of our members. Our goal is
to help you get the information you need to provide the best care
possible.
Quest also makes it easier to schedule medically necessary
appointments. Members can schedule lab testing online through
Quest. To find a location and schedule an appointment, please
direct your members to visit www.QuestDiagnostics.com/Ezappointment or they can call 866.MYQUEST(866-697-8378).
To verify if a member has a covered benefit for laboratory services,
providers should check eligibility and benefits in ProviderConnect or call customer service based on the phone number for
behavioral health located on the member’s medical ID card. n
Claim Process Improvement Program: Paper Claim RejectionsOver recent months, we have been informing you about Beacon’s
Mailroom Paper Intake project, which creates a centralized and
standardized intake capability for incoming paper claims. With
the assistance of our vendor partner, FIS Global, Beacon’s goal
is to increase the data quality of claims entry, improve process
efficiency, and shorten claims processing and turnaround time.
How does this change affect providers?By following CMS and industry claims submission standards, claims
are screened to ensure that clean, complete claims adjudicate
in the most efficient manner. If a claim fails to meet screening
standards, it will be rejected up front and returned to the submitter
with a letter of explanation and reference number. Rejected claims
need to be resubmitted within timely filing guidelines and pass
screening guidelines to be processed successfully.
Beacon is aware that some providers are experiencing an increase
in rejections due to the new process. We encourage all providers
to submit claims electronically to save time, postage, and
support our E-Commerce Initiative. Rejected paper claims can be
resubmitted electronically as well.
For more information about electronic claim submission
options through Beacon Health Options, visit our website’s
ProviderConnect page. If you are contracted through Beacon
Health Strategies, select the state and health plan from the
Provider Login screen to access eServices resources available
for that plan. Below, we have included a reference list of rejection
messages and corresponding required data fields for the CMS-
1500 and UB-04 claim forms.
CMS-1500 Required Fields:Field # Field name in table/file FIS Rejection Message
1a Insured's I.D Number Missing patient ID number
2 Patient's Name (LName, FName, MInitial)
Missing patient name
3 Patient's Birth Date (MM, DD, YY) Missing patient date of birth
4 Insured's Name (LName, FName, MInitial)
Missing member name
11a Insured's Date of Birth (MM, DD, YY) Missing member date of birth
21a Diagnosis 1 Missing diagnosis code
24a Service From Missing service start date
24a Service To Missing service end date
24b Place of Service (POS) Missing place of service
24d CPT/HCPCS Missing procedure code
24e Diag Point Missing diagnosis pointer
24f Charges Missing line charged amount
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“Rejected claims need to be resubmitted within timely filing guidelines and pass screening guidelines to be processed successfully.”
Field # Field name in table/file FIS Rejection Message
24g Days or Units Missing units or days
24j Rendering Provider ID Missing Rendering Provider NPI
25 SSN or E/N Missing federal tax ID number
28 Total Charge Missing total charges
33 Billing Address Missing provider billing address
33a Billing NPI Missing billing provider NPI
UB-04 Required Fields:Field # Field name in table/file FIS Rejection Message
1 Name Missing provider name
1 Address Missing provider address
1 City Missing provider city
1 ST Missing provider state
1 Zip Missing provider zip
4 TOB Missing type of bill
5 Fed Tax No Missing federal tax number
6 Statement Covers Period From Missing service start date
6 Statement Covers Period Through Missing service end date
8a Patient Last Name Missing patient last name
8b Patient First Name Missing patient first name
10 Patient Birthdate Missing patient date of birth
12 Admission Date Inpatient claim missing admission date
13 Admission Hr Inpatient claim missing admission hour
14 Admission Type Missing admission type
15 Admission SRC Missing admission source code
16 Admission DHR Missing discharge hour
17 Discharge Stat Missing discharge status code
35 Occurrence Spam From Missing occurrence start date
36 Occurrence Spam Through Missing occurrence end date
39-41 Value Amount Missing value amount
42 (1-22) Revenue Code Missing revenue code
Field # Field name in table/file FIS Rejection Message
44 (1-22) HCPCS/Rate/HIPPS Missing HCPCS code
45 (1-22) Service Date Missing service date
46 (1-22) Service Units Missing units or days
47 (1-22) Service Charges Missing service charges
56 NPI Missing Billing Provider NPI
58 Insured's Name Missing insured's name
60 Insured's ID Missing insured's ID
67 (A-Q) Diagnosis Code Missing diagnosis code
69 Admit Diag Missing admitting diagnosis
76 Attending Provider NPI Missing attending provider NPI
Additional helpful tips: • Diagnosis Code: Place the diagnosis code as far left as possible
within the box.
• Referring Provider: If referring provider is an individual, use Last
Name, First Name, and Middle Initial. Middle initial is optional. If
referring provider is a facility, provide the facility’s full name.
• Patient Relationship to Insured: When insured is different from
patient and “Self” has been selected as the relationship, the
system will make the insured’s name the same as the patient’s
name.
• Insured’s ID: This field should contain insured’s ID and no
additional information.
If you have questions about a specific claim rejection, contact
the customer service department based on the member’s
benefit plan. If you need technical assistance related to electronic
claim submission, contact our EDI Helpdesk at 888-247-9311
Monday through Friday between 8 a.m. and 6 p.m. ET or email
Please use this information to take full advantage of Beacon’s claim
process improvement program. We’ll provide more updates and
best practices in future editions of this newsletter.
Demographic Information Review ReminderTo maximize business potential and assist Beacon in providing
accurate referrals for members seeking services, we ask all
providers to maintain accurate demographic data. As outlined
in our Provider Handbook, we ask you to contact us with any
demographic changes or changes to appointment availability
in advance, whenever possible and practical. Most information,
such as specialty, gender, office hours, proximity, appointment
availability, and licensure can be easily updated through the
“Update Demographic Information” section on ProviderConnect to ensure information reflected in our online directory is accurate.
Beacon will send reminders like this throughout the year. This is
in no way to advise that information is inaccurate; however, it is
our goal to provide a steady reminder to review often and update
as necessary. As a Qualified Health Plan through the Centers for
Medicare and Medicaid Services (CMS), Beacon must follow all
requirements set forth by CMS, including communicating with
providers as necessary to ensure compliance. These requirements
are beneficial for our entire provider network and support a key
Beacon T3 strategic goal, which is to deliver superior customer
service.
Beacon verifies demographic data through various channels. While
information may be accurate with us, if something is outdated
through the Council for Affordable Quality Healthcare® (CAQH),
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for example, an update there will ensure that everything stays
consistent. If you have made an update within the last quarter and
your information is current, no action regarding this reminder is
necessary. If you take no action, it will be considered confirmation
that current information is up to date and accurate. n
Appointment Availability ReminderBeacon uses a variety of mechanisms to measure a member’s
access to care with participating practitioners. Unless other
appointment availability standards are required by a specific
client or government-sponsored health benefit program, service
availability is assessed based on the following standards for
participating practitioners:
If a member has a: they must be seen:
Life-threatening emergency immediately
Non-life-threatening emergency within six hours
Urgent needs within 48 hours
Routine office visit within 10 business days
n
Annual Provider Satisfaction SurveyIn the spirit of continual growth, we formally ask for feedback from
our provider partners through provider satisfaction surveys; this
process generally takes place annually during the fourth quarter,
with some client-specific surveys occurring throughout the year.
We use your feedback to make improvements in your experience
with Beacon.
As we gear up to begin this year’s survey, we wanted to highlight a
few findings from the 2016 survey and discuss some further steps
we are taking to act on your feedback.
• Overall provider satisfaction with Beacon is high and holding
steady. In both 2015 and 2016 surveys, 89% of respondents said
they were somewhat or very satisfied with Beacon. This is an
improvement from 2014’s rate of 86% overall satisfaction. We
continue to work with our providers to ensure the rate stays as
high as it possibly can be. Additionally, 86% of providers who
were surveyed indicated that the service provided by Beacon has
either stayed the same or improved from 2015 to 2016.
• Fully two-thirds of the providers who called our customer service
line reported that we solved their issues or answered their
questions on the first call—that’s a statistic we can be proud of.
It’s our aim to get it right the first time when we receive a call
from one of our providers.
• A vast majority of providers rate us as excellent or good for
claims, specifically regarding overall quality (78%), timeliness
(78%), and accuracy (82%).
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Beacon has the ability and
responsibility to help shape the
conversation about behavioral health.
Through the Beacon Lens blog, we
respond rapidly to pressing and
controversial areas in behavioral
health today to help drive real,
effective change. Here are some of
our recent posts:
• Dealing with LGBT comsumers’ anxiety this LGBT Pride Month
• Sharing a suicide story: Recovery is in the telling
• Plugging into mental health care: Digital mental health in Colorado
• The many faces of suicide• National Children’s Mental Health
Awareness Day spotlights the need for integrated care
You can subscribe for email
notifications for the blog by visiting
the site directly. We look forward to
your commentary.
If you have a topic suggestion, email:
[email protected]. Together, let’s lead the
conversation on behavioral health!
We do have areas for improvement that you told us about and we hear you loud and
clear! In 2017, we are working to improve the quality and timeliness of our communications
so you are always well-armed to best serve your Beacon Health Options members. We
recognize that only one in ten of you have used any of our web-based provider education
options, so we’ll make sure to remind you about the topics and timing of these trainings
and webinars.
We’re kicking off the 2017 Provider Satisfaction Survey project internally and data
collection will begin during the fourth quarter. The team has our provider network’s best
interest in mind and coordinates schedules to collect survey responses based on what
works best for our busy providers. Initially, we reach out via email with an invitation to
participate in the survey. Those who prefer to complete the survey at their own pace are
provided an opportunity do so using an online link. In addition, the team is equipped to
reach out so providers can complete the interview telephonically if that is their preference.
If you receive an invitation to participate from our vendor partner, Fact Finders, we
encourage you to take the time to respond in a thoughtful manner . Your feedback is
invaluable to us as we work to improve our service to all our providers. n
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Webinars
Overview of ProviderConnect
Intended for providers and office staff becoming familiar with
ProviderConnect for the first time.
• Tuesday, August 1, 2017 1-2 p.m. ET• Thursday, September 14, 2017 1-2 p.m. ET
Authorizations in ProviderConnect
Designed for providers and office staff who submit authorizations
through ProviderConnect.
• Tuesday, August 8, 2017 1-2 p.m. ET
ProviderConnect Claims
Designed for providers and office billing staff who submit claims
electronically by either batch or directly through ProviderConnect.
• Thursday, July 13, 2017 1-2 p.m. ET• Tuesday, September 19, 2017 2-3 p.m. ET
Giving Value Back to the Provider
Introduces and discusses the new exciting initiatives for providers
and familiarizes you with administrative, procedural, and general
information about Beacon.
• Thursday, September 7, 2017 2-4 p.m. ET• Friday, September 8, 2017 11 a.m.-1 p.m. ET
Introduction to On Track Outcomes
Provides an overview of this program which is designed to support
network providers as they help clients stay “on track” in achieving
their goals.
• Tuesday, July 11, 2017 1-2 p.m. ET• Wednesday, August 16, 2017 2-3 p.m. ET• Wednesday, September 13, 2017 1-2 p.m. ET
To view previous webinar slides and recordings, visit our Webinar Archive. For additional trainings and information, view our Video Tutorials.
Note: Various contracts may offer specific trainings and resources.
Visit our Network Specific Info page to learn more.
Looking for a Beacon Health Strategies plan? Visit our Provider Login page and enter the state and health plan to access resources. n