VALUEOPTIONS® PRODUCTS AND

SERVICES UPDATE FOR 2009

Marsha Lunsford, ValueOptions®

March 18 and 19, 2009March 25 and 26, 2009

2

Today’s Agenda

• Introductions• Jeopardy Warm-Up Round - Are You Game? • Redesigned Staff Connect site for HPS

– HRI – What’s New? – CLC – New MSA services– International EAP– Pysbar

• Jeopardy• Staff Offices update• Telephonic EAP - update• Health and Wellness Solutions for VO

– Coaching– Health content– Upgrades to content– Biometric screenings

• Questions? • Jeopardy

3

Introductions Are You Game?

4

Health And Performance Solutions on Staff Connect – What’s New?

5

Staff Connect was remodeled last fall

• Updated look and feel • Consistent with StaffConnect• New “address”• Let’s Drill down on content!

– Work/Life – Work/life Connect and Can forms– CLC – My Secure Advantage – financial coaching offering– International EAP– Psybar– New communications are in the library

6

Making the Most of our Staff Model Offices

7

Staff Offices Update

• Where are they located?• What Services are Provided?

8

other

9

10

Introduction to Telephonic EAP Services

11

TELEPHONIC EAP

• Short-term, solution-focused EAP• Telephonic EAP is effective• Benefits of telephonic EAP

* Ease of access

* Convenience

* Reduced cost

* Greater sense of anonymity

• Decreases stress • Improves health and well-being

12

Offer to refer to the HPS telephonic EAP Office as a matter of routine…similar to a referral to an EAP Affiliate

Remember ….

13

Situations not Appropriate for Referral to the Telephonic EAP Office

• Substance abuse• Suicidal or homicidal ideation• Domestic violence crisis• Management referral to EAP• Pathological or chronic

disorders

14

Companies Not Eligible for Telephonic

• Great Lakes UAW Ford

• Texas Pepco

• North Carolina Boston Financial Data Services COVA

Durham Public Schools General Mills Northeastern Progress Energy Southern Company WHDH

15

Completing Referral in CareConnect

• Complete the Contact and Inquiry information

• In Notes History indicate Telephonic Counselor and appt time.

• Select New Referral

• Complete the EAP Assessment

• Select Referral Type of EAP

• Indicate Telephonic Unit Offered

• Save Referral

• Return to Inquiry

• Action – Pend

• Reason Code – INT004 (Assign)

• User Queue U1HPSQTC

16

17

Schedule Appointments in Outlook

• Offer to schedule the first available appointment

• Office hours - EST, Monday 8:30 a.m. – 8:30 p.m. Tuesday, Wednesday, Thursday; 8:a.m – 6 p.m. Friday 8:00 a.m. – 5 p.m.

18

Scheduling Appointment in Outlook

• Go to File and Open

• To enter a new calendar, click on Other User’s Folder and enter the last name of consultant

• Go to drop down box and choose calendar.

• Choose date you want to schedule.

• Double click on time of desired appointment.

• Enter information.

• Save and Close.

19

20

21

Completing the Referral

Give participant the toll-free number and extension of the Telephonic Consultant.

Toll-free number: 866-675-6006

Instruct the participant to call the toll-free numbers at their scheduled appointment time.

22

Remember…

• EAP Telephonic Office–A referral option

• Complete the EAP Inquiry and Referral

• Pend the inquiry to queue U1HPSQTC

• Scheduled Appointments – Give participant the consultant’s toll free number.

• Participant calls back at their scheduled appointment time

23

Telephonic EAP Office: 866-675-6006 Option 3

Michael Chiari: ext. 500682 Rick Crawford: ext. 500684 Jill Barnette: ext. 298059Jessica Kasinoff: ext. 292662Doug Mack: ext. 500685Bob Mitchell: ext. 298055Martha Pitsenbarger: ext. 500686 Gloria Rafko: ext. 500687 Jane Styles: ext. 500688Nancy Terry: ext. 298057

Telephonic EAP Office: 866-675-6006

24

Are You Game?

25

What’s New? HPS Communications

26

Redesigned Items

• Newsletters• Tip Sheets• Posters• Training Catalog• EAP and MHSA Member Brochures

27

Newsletters

• Solutions e-newsletter

• Distributed monthly

28

Newsletters (continued)

• Solutions• Solutions for Managers• Global Solutions• Soluciones

• Distributed quarterly

29

Tip Sheets

30

Posters

• Achieve Your Goals

31

Training Catalog

• Available in an online version or printable version.

32

Member Brochures

• EAP Member Brochure• MHSA Member Brochure

Front and back Inside

33

Handbooks

• Get Results: Focused Goal Setting• Connect for Better Health

34

Location of Items

• Webb/Mason Site– http://valueoptions.epmonline.com/

• Achieve Solutions®• EAP Promotional Kit Web Site

– http://eappromotions.healthandperformancesolutions.net

Note: Please refer to the distribution chart on the next page for exact locations of items and frequency of distribution.

35

36

Health and Wellness Solutions

37

Consider This: For Every 100 Employees …

25are

smokers

64are obese oroverweight

60are

sedentary

27have

heart disease

24have high

blood pressure

10have

diabetes

50are

distressed

25have highcholesterol

38

Why Offer Health and Wellness Services and Life Coaching? Rising

Health Care Costs• Costs to American businesses:

– $1,300 more per year for every employee who smokes

– Job stress costs $200 billion-$300 billion annually– 100 million work days, $20 billion/year from lower

back pain(Wellness Councils of America)

• Chronic disease is on the rise; inactivity and poor diets rose by 33% in the past decade. Obesity = major U.S. concern.

• U.S. health care costs doubled from 1990 to 2001, and are projected to double again by 2012.

• Cost of health care benefits threatens U.S. job growth.• 2013: 40% increase in ages 55-69. This age group uses

health care at twice the rate of those under 55.

39

Get Ready for the Wellness Revolution

• Companies are motivated to find health care services that will help contain medical costs.

• Health care vendors have remained in their “reactive” role of service delivery.

• Competitors are building out health management divisions.

• ValueOptions® has put services in place that will allow us to lead the pack in the wellness revolution.– ValueOptions® has a long history of providing

proactive services.– ValueOptions® is a leading authority on

behavioral issues, including behavior modification.

• Empowering the Wellness Revolution!

40

Workforce

Reduce Employee Health RisksReduce Employee Health Risks

Reduce Employer Health CostsReduce Employer Health Costs

Training &CommunicationsTraining &Communications

Preventative HealthPreventative Health EngagementEngagement

Organization/IndividualReport ManagerValueValue OutcomesOutcomes

EmployeeAssistanceProgram

On-site Biometric Testing & Health Services

Health Risk Assessment

Program Promotion& Education

Telephonic Health & Lifestyle Coaching

On-line Health & Wellness Programs

Evidenced Based Health Content

Incentive Tracker

Health & Wellness SolutionsHealth & Wellness Solutions

Improve Employee Productivity

Improve Employee Productivity

Achieve Solutions &MultimediaCenter

Features in red represent standard product offering for all clients

41

Overview of Core Services

• Value-added - no additional cost• Achieve Solutions is the only requirement• Key components:

– Assess Your Health/Health Risk Manager– Health Library: Evidenced-based Health Content– Multimedia Center

42

Enhanced Services

• Coaching• Biometric Screening• Self-Help Works• Incentive Management• Others

43

Coaching

• Health Coaching– Strategic planning for

Improving health– Exercise – Nutrition – Weight Management – Stress– Smoking Cessation

• Life Coaching– Motivational Support– Goal Setting & Tracking– Careers– Parenting

44

Objective of Life Coaching

•Help members suffering from chronic health problems turn their best intentions into…

Lasting Behavior Change!

45

Online Health & Wellness ProgramsSelf-Help Works• Accessed through Achieve Solutions• Provide life changing, self-help programs that

address emotionally-driven dependencies: 1. Living Lean for weight management

2. Living Free for smoking cessation

3. Living Smart for alcohol control

4. Living Easy resiliency and stress management

5. Living Fit- 90 Day Walking Program

• Based on a breakthrough approach utilizing cognitive-behavioral training

LivingEasy

livinglean

livingfreeLivingSmar

t

livingfit

46

Incentives: Engagement & Recognition Program

• Clients can choose between several software programs that can automatically tally incentive points earned as individuals progress through the Health & Wellness Solutions program.

• At key stages, individuals may redeem their points for sponsor-provided rewards.

• Incentives have been proven to increase participation rates and reinforce long-term behavior change.

• Consultation is available for designing the most effective incentive programs.

47

Benefits of Health & Wellness Solutions• Reduction in overall health care utilization• Improvement in overall employee health and

wellness• Improvement in overall employee productivity• Subsequent positive impact in runaway health plan

premium increases

Questions & Discussion

49

Are You Game?

50

Congratulations

Winners!!!Thanks to all for

participating.