Values Based Leadership Group

Dr. A. Kevin Francis LL.D

Chairman April 1, 2015

The Context

VALUES – The Secret Sauce !!

CenterBeam Customer Care Operations, Saint John NB

Customer FirstMarket Driven Service

Price/Value

Flexibility/Scalability

Completeness Of Service

Consistent Delivery

Relationship, Implementation & Service Experience

CenterBeam Customer Experience

Target Market

Brand AwarenessCustomer

First

Net Income Growth

Revenue Growth Productivity

Financial Imperatives

CenterBeam Values

Customer First

Integrity Passion Ownership Speed Team Fun

StrategicImperatives

Go-To-Market Operational Excellence

Internal Strategic Awareness

Goal Alignment

Employee Competencies

C.O.M.I.T. The Value of Exceleration™

Process Driven Kaizen

Strategy Maps – Everyone is a Player!!

DreamBig

Get ShitDone

Know HowTo Have

Fun

People IMost Enjoy

WorkingWith

Explosive Relationships Matter!!

Contact:Dr. A. Kevin Francis LL.DChairman, Values Based Leadership GroupEmail: akfrancis@outlook.comCell: 647-618-4841

Questions?

Thank you