Date post: | 23-Jan-2015 |
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Business |
Upload: | human-capital-media |
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Speaker: Jennifer Murnane, Ph.D. Client Relationship Executive Avantas
Moderator: Mike Prokopeak Vice President, Editorial Director Talent Management magazine
Valuing, Cultivating, and Effectively Sharing Tacit Knowledge
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Valuing, Cultivating, and Effectively Sharing Tacit Knowledge
#TMwebinar
Mike Prokopeak Vice President, Editorial Director Talent Management magazine
Valuing, Cultivating, and Effectively Sharing Tacit Knowledge
#TMwebinar
Jennifer Murnane, Ph.D. Client Relationship Executive Avantas
Value, Cultivate, & Share Tacit Knowledge
Ø Client Relationship Executive – Avantas
Ø Research Partner – Bellevue University
Ø Faculty - Ph.D. in Human Capital Management
About Dr. Murnane
Name That Flick!
Images from Mo,on Pictures were removed due to copyright.
Tacit Knowledge….
Explicit Knowledge….
Explicit Knowledge Example Ø Perform procedure Ø Document in health record
Tacit Knowledge Example
Ø Assessing patient demeanor
Ø Experience allowing for proper procedure order
Ø Knowing “unwritten rules” of medical process
Erin Brochovich: (Images from Mo,on Pictures were removed due to copyright.)
Up in the Air: Images from Mo,on Pictures were removed due to copyright.
About Schmidt: Images from Mo,on Pictures were removed due to copyright.
The Devil Wear Prada: Images from Mo,on Pictures were removed due to copyright.
Why care?
MOST IMPORTANT ASSET
Employee Knowledge
Employee Created Process
Why care?
Ø Lose Tacit Knowledge Ø Hurdles, set backs, & frustrations
Ø Waste time trying to re-teach
Organizational Knowledge = VALUE
Sharing Tacit Knowledge = CRITICAL!
“The era of retiring baby boomers”
Knowledge Leadership Knowledge Management
Ø Control of knowledge from process standpoint
Ø Development & Cultivation of knowledge
Ø Nurtures creation & innovation
Ø Improve: Ø Organizational comm. Ø Work practices Ø Sharing behavior
Knowledge Leadership Cultivation-
Enablement-
Fostering employee knowledge exchange to adapt to environmental changes and impact organizational performance
Realization of individual human knowledge role in shaping organization environment; relies on development of tacit knowledge
Ø Education Institution Ø 350 Instructors Ø 500,000 Personnel
Ø Tacit Knowledge Strategy Ø Retiree Retention Ø Living Library
5-10 minute videos of retiring leaders
Living Library
WIKIS BLOGS
COURSE MODULES POWERPOINTS
BEST PRACTICES SME’S
Employees 5 Years = Required departure
Volunteers 2 years per regional assignment
PROBLEM
Guru Community forums Expert events
Expertise exchange FAQs File library
SOLUTION
End-to-End Process
Most organizations focus = ROI
Non Profits = Mission Achievement
“How did Boys Town cultivate and enable tacit knowledge in the
organization to contribute to their mission achievement?”
*Full Case study being sent to all registrants following today’s event
HOW?
Ø Storytelling
Knowledge Sharing Ø Constructive feedback
Ø Mentoring
Ø Collaboration
Consistent Message which aligned with Strategic Plan
Ø Training Tool during New Employee Orientation Ø Captured on training website for future use
Role Playing
Culture = Success
Solid tacit knowledge strategy = Longevity
Storytelling – Father Flanagan – BoysTown organizational founder
The Path Toward Knowledge Leadership
Movie still are copyright images of their respective studios and rights holders. Use of a celebrity likeness does not imply any knowledge or endorsement of the presentation content, presenter's commentary, or businesses producing or presenting the material.
Ø Non-textual knowledge documents - pictures
Tacit Knowledge Mechanisms
Ø Organizational Newsletters Ø Strategic plan Ø Training documents Ø Memos Ø Wikis Ø Mentoring programs Ø Communities of practice
“Knowledge leadership is really about getting the best out of your people, their expertise and
creativity. Knowledge and leadership are truly a dynamic duo for the future that will go beyond the immediate fad of knowledge management.”
David Skyrme
Human Capital Investment
Strategy Leaders
Q & A
Avantas.biz
HumanCapitalLab.org
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