The SHANGRILLA GROUP OF HOTEL, a 5-star deluxe business hotel, stands majestically amidst 7 acres of lush green gardens and a sparkling lagoon in the garden city of Bangalore. It's attributes of comfort, technology and design, along with the regal ambience, combines to provide outstanding service to the business traveler. Situated 2.5 kilometers away from the International airport, it is in close proximity to the central business district and a stroll from the KGA golf course.

About Hotel………… 125 elegantly furnished deluxe rooms & suites Large business desk in all rooms 2 Line telephones in all rooms 100 channel cable TV Broadband high speed internet access Business Centre Round the clock butler service Laundry & Dry Cleaning Board rooms & Meeting rooms Outdoor Swimming Pool World's Finest Club Floors Electronic safe in all rooms Single line telephone in all the bathrooms Fully stocked mini-bar Concierge Services 24 hr In-Room dining Limousine Services Asia's Premier Spa WI-FI connectivity is available throughout the hotel.

Types of Department at Shangrilla…

Finance Facilities Planning & Management Human Resources Project Managers Development Office Food & Beverages Department Laundry Services Systems Front Desk

Finance Department

Chief AccountantChief Accountant

Credit OfficerCredit Officer Account’s OfficerAccount’s Officer

System CoordinatorSystem Coordinator

Credit Supervisor Credit Supervisor

Credit Assistants Credit Assistants

Internal AuditorsInternal Auditors

Audit Assistants Audit Assistants

Facilities Planning & Maintenance

Chief security Officer

Duty manager Training Manager

Supervisors

Time keepers Assistant Training

manager

Security Personnel

Chief Officer Maintenance

Preventive Maintenance

Manager

Break down Maintenance

Manager

Predictive Maintenance

Manager

Senior Manager (HRM)

Personal Officer

Personal Supervisor

Time keeper

Personal Cafeteria Assistance

Industrial & Cooperate Relation manager

Assistant manager (HRM)

Officer Recruitment

Secretary

Human Resource Department

Front Desk Department

Front Office manager

Secretary Duty Manager

Guest, Reservation Executive

Front Office In charge

Reservation Supervisor

Bell Boys

Airport Representative

Telephone Operators

Food & Beverages Department

F & B Manager

Banquet Manager Restaurant manager

Assistant restaurant manager

Captain/hostess

Senior steward

Steward

Kitchen & Food production

Chief Chef

Junior chef

Specialty Cook

Utility Assistants Utility assistants

Sous Chef

Marketing Department

ChiefMarketing

Officer

Public RelationshipOfficer

Executive Marketing Officers

House Keeping & Laundry Department

Executive Supervisor

Floor SupervisorFloor Supervisor

Asst. ExecutiveAsst. ExecutiveHouse KeeperHouse Keeper

Room Attendants

Laundry Manager

Supervisor

Laundry Attendants

Job Description (HRM)

He will manage the medium and long-term strategic planning of HR policies, initiatives and interventions relating to faculty management. He will analyse statistics, reports, trends and submit proposals to management to achieve overall HR objectives and goals. This portfolio includes the administration of academic headship appointments and managing programmes for faculty as well as participation in cross-functional projects.

HE will be an important member of the HR team in partnering the senior management and line managers to develop and implement strategic human capital development initiatives such as talent management, succession planning, leadership development, manpower planning and organizational development which align people, systems, structures and work processes to the organisation’s overall mission and goals.

Job Description (Finance)

He will be responsible for inventory management, taxation and property tax as well as treasury functions including cash flow management and credit facilities with banks. He will be a key member of the finance management team and will assist in systems implementation and enhancement as well as any other ad-hoc projects. Other responsibilities include liaison with bankers, lawyers and external parties.

He will be responsible for the budgeting, management reporting and analysis of Departments’ monthly financial/operating performance, highlighting of issues to management.

Job Description (Security

& Maintenance ) You will assist the Head of Campus Security in restructuring the

security workforce and revamp, plan, implement and manage a strategic security philosophy and blueprint including policy formulation, crisis management, audit and promotion of security awareness.

Maintenance Department :There are three types of maintenance department.

Preventive maintenance : This is done in order to maintain the items in the hotel at periodic levels . They will be knowing the shelf life of the instrument or the system and will be replaced periodically .

Breakdown maintenance : When any items fail this type of maintenance is done and they replace then when the system fails.

Predictive maintenance : In it the shelf life of the product or the system will be know and will be known and will be replaced then and there itself.

What is HRM…….

Human resource policies

Attraction and Retention Strategies

Focus on Reward

Performance & Reward Model

Performance management systems/performance

Method of Recruitment Followed

Media Advertising

InternalAdvertising

CampusRecruiting

CollegePlacement

EmployeeReferral

Executivesearch

Promotion

Transfer

Method ofRecruitment

Performance & Reward Model

RewardsExpectation

RewardsExpectation

ContributionContributionExtrinsic Rewards

Intrinsic Rewards

Organisational LearningOrganisational Learning

Personal LearningPersonal Learning

OrganisationalContext

Resources/Support

Competencies/Capability

PerformanceLevel of

SatisfactionLevel of

EffortPerception

of Equity

Provision of Remuneration Package Items for CEO/GM and Senior Executives

Employee superannuation contributions

Council vehicle Employer superannuation

contributions Professional association

membership Laptop Mobile phone Self education expenses Uniforms Salary continuance insurance Child care Financial planning

Annual leave loading

Second council vehicle Health evaluation or medical

checks Total and permanent

disablement insurance Parking (liable to FBT) Club or gym subscriptions Vehicle allowance Life insurance Home, personal or investment

loans Payment of private telephone

accounts

CONCLUSION

By using this specific HR plan we will be able to get the right talent at the right time for each of the specific job in our hotel.

This plan will also help us to retain the employees & also maintain good employee-management relationship.