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VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

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VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14
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Page 1: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

VBID 101

Nancy R. MorrisCommunication & Member Relations Director

10-15-14

Page 2: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Value Based Insurance Design

A form of benefit design that promotes the use of healthcare services that provide more “value” over those services that provide less

Page 3: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

63%25%

12%

Preference-sensitivecare

Effective care

Supply-sensitive care

The Dartmouth Institute for Health Policy and Clinical Practice (Wennberg, Weinstein, Fisher, et al.)

Not All Services Are Created Equal

Page 4: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

CEO Summit Recommendation

Message from CEO group:

Develop and offer a benefit plan that supports what you want us to do

Page 5: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

• Reduce the total cost of care per person per year in Maine to the national average;

• Improve the health of Maine’s population in at least four categories of disease prevalence (including diabetes, mental health, obesity, and tobacco use);

• Improve patient experience scores for targeted practices by 2% from the baseline 2012 survey;

• Increase the number of practices reporting patient experience information from 50% to 66%

Maine’s SIM Goals

Page 6: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

MHMC VBID Plan Design

Page 7: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

MHMC VBID Plan Design

1

Page 8: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Using EMR’s To Aid in Communication

Slow Down and Review Options

Clearing the Path to High ROI Service Use

Stop and Look at the Evidence Before Proceeding

Goal: Reduce Unnecessary Services $265 Billion IOM

Page 9: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Green Services

Page 10: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Yellow Services- SDM

Page 11: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Providing Cost Information Too

Page 12: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Red Services

Page 13: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

MHMC VBID Plan Design

2

Page 14: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Assuring High Quality Delivery

PCMH’s are the hub. When necessary they refer to:

Quality

High

Costs

Low

Effective & Efficient

Ineffective &

Inefficient

Ineffective & Efficient

Effective &

Inefficient

High Low

Goal: Reduce high prices and inefficiently delivered services $155 Billion IOM

Page 15: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

MHMC VBID Plan Design

3

Page 16: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Reimbursement is Based on Attaining Outcomes

Providers/ Patients/ Health Plans and Payors share in savings produced by the reduction in preventable admissions and improved health

• ACO’s• Alternative Quality Contracts

Page 17: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

MHMC VBID Plan Design

4

Page 18: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Making the Patient Part of the Team

Employ incentives and disincentives to produce healthy lifestyle choices and support management of chronic illness at the:

• workplace • the community at large

Goal: Take advantage of missed preventive opportunities $55 Billon IOM

Page 19: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

MHMC VBID Plan Design

5

Page 20: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Administrative Simplification

•Identify areas of improvement through provider/member complaint logs and patient, provider, health plan, and advocate insights then simplify processes to reduce administration cost burden through process improvement

•Reduce across complexity through standardization across public and private payers through consistency where possible (claim billing, prior-authorization)

•Adjust plan benefits so they encourage the desired behavior in all parties

Goal: Reduce Excessive Administrative Costs $190 Billion IOM

Page 21: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Current Health Plan Rating Display

• Working to standardize VBID benefits

• Working to standardize provider value ratings

• Working to standardize administrative requirements

Page 22: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Potential Future Health Plan Rating Display

Page 23: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Prefers safe providers

Potential Future Health Plan Rating Display

Page 24: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Encourages use of shared-decision making tools

Potential Future Health Plan Rating Display

Page 25: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Prefers providers with best patient survey results

Potential Future Health Plan Rating Display

Page 26: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Does not pay for preventable complications

Potential Future Health Plan Rating Display

Page 27: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Why Work Together?

•The data is more robust

•We have data to serve as neutral arbitrator

•Standardization if the foundation of quality improvement

– Operating rules

– Quality measurement

• Together we are more attractive to other organizations

– EMR vendors

– Grantors

– Government payors

• We have any opportunity to attract and maintain more primary care physicians

• We are better prepared for a crisis

Page 28: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Community Effort

• Aetna• Cigna• Anthem• Harvard Pilgrim Health Plan• Maine Community Health

Options• Medical Mutual• Geisinger• MaineCare

Health Plans/Payers

Brokers

Providers/Associates

State & Federal

Others

Page 29: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Community Effort

Health Plans/Payers

Brokers

Providers/Associates

• Cross Agency• Holden Agency• USI• Aliant• Acadia Benefits

State & Federal

Others

Page 30: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Community Effort

Health Plans/Payers

Brokers

Providers/Associates

• HealthReach• Maine Optometric Association• MaineHealth• Maine General• OMC Wellness• St. Mary’s• Spurwink• MidCoast Health• InterMed• Maine Osteopathic Association

State & Federal

Others

Page 31: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Community Effort

Health Plans/Payers

Brokers

Providers/Associates

• Centers for Medicare & Medicaid Innovation

• Maine State Employee Health and Benefits Office

• Maine CDC• Veteran’s

Administration• MEABT• Maine BOI• DHHS

State & Federal

Others

Page 32: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Community Effort

Health Plans/Payers

Brokers

Providers/Associates

• Lown Institute-MA• IMD Foundation-MA• City of Portland• Maine Quality Counts• Maine Areas on Aging• Health Care Administrative

Solutions, Inc.-MA• Brian Atchison• Milliman MedInsight – Waste

Calculator-WA• Athena• www.TheNNT.com

State & Federal

Others

Page 33: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

Community Effort

Health Plans/Payers

Brokers

Providers/Associates

• Robert Wood Johnson Foundation-NJ

• Oregon State-OR• Internal MHMC staff• Neel Shah, Costs of Care-MA• Integrated Health Association-

CA• Pacific Business Group on

Health-CA• AARP

State & Federal

Others

Continued

Page 34: VBID 101 Nancy R. Morris Communication & Member Relations Director 10-15-14.

Maine Health Management Coalition | Maine Health Management Coalition-Foundation11 Bowdoin Mill Island, Suite 260 | Topsham, ME 04086 | (207) 899-1971 | www.mehmc.org | www.getbettermaine.org

How Can You Get Involved

http://www.youtube.com/watch?v=hO8MwBZl-Vc


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