IBM System i VCX IP Telephony Solution

Martin Guerrero – NC Manager Mexico, Central America & Caribbean

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Agenda

› Introduction

› VCX Architecture

› System i Details

› VCX Applications

› VCX Provisioning

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Introduction

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Traditional Telephony…

› Proprietary hardware and software

› Vendors phones only work on their PBX—only voice

› High-cost dedicated infrastructure

› Difficult to integrate with other applications

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… vs. 2006 IP Telephony

› Open system—Standards Based― Linux and SIP (Session

Initiation Protocol)

› All telephony features and functions in software

› Phones receive calls and power over Ethernet

› Enables simple integration with existing applications

› Support multimedia communications

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What is it?

     

                                       

3COM Linux OS

Hosted Partition

3COM app(s).

LANLANPSTN

Network 3COM Gateway

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VCX Architecture

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VCX IP Telephony Solution

› VCX System merges telephony with networking by delivering business telephony services over a data network.

› VCX Architecture provides a distributed call processing system using the SIP signaling protocol to establish voice, video and text sessions between SIP phones and other SIP-compatible devices.

› VCX System will be deployed on enterprises in any topology from a single-site campus to a distributed organization with multiple branches.

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VCX IP Telephony solution Architecture

Applications

IP PresenceIP Messaging IP Contact Center

IP Conferencing

Adm

inistra

tion

&M

anagem

ent

Enterprise Management

System,Web

Provisioning,& CDR

Reporting

Open System______

IP

SIP

SIMPLE

Linux

XML

Analog Phone & Fax

Digital Media Gateways

FXO/FXS AnalogMedia Gateways

PBX IntegrationDevice

SIP IP &WiFi Phones

Media Gateways & SIP Devices

PSTNPBX

DigitalPhone

Soft Phone

Call Processing

VCXIP TelephonyCall Servers

Internet

SIPSIP

SIPSIP

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VCX System components

›VCX Server – System i

›VCX IP Telephony Software Components

›VCX Convergence Applications Suite.

›VCX Endpoint SIP Devices (VCX SIP Phones & VCX Media Gateways)

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IBM System i Server

›System i™― Install faster

― Maintain easier.

― System i solutions provide reliable and secure ways to simplify your IT so you can invest the savings in business innovation

― Supports Services Oriented Architecture (SOA), PHP scripting, web-facing apps

― Excellent consolidation platform

― Enhanced security and intrusion detection

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Small to Mid-sized Enterprises

Mid-sized to Large

Enterprises

5201-2 way

5501-4 way

5702-16 way

5958-64 way

V5R3 &V5R4

Components - System i Server

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System i Details

3Com Confidential

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LPAR Definition

Multiple independent logical systems (LPARs) in 1 physical server

Each partition has its own OS image Console CPU and memory Physical or virtual I/O

Managed with Hardware Management Console (HMC)

Dynamic LPAR: move CPU, memory, physical and virtual I/O cards between LPARs while they are running

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Hosted Telephony with Messaging and Conference Modules

Guest LPAR

Telephony &

Messaging

Virtual I/O

Virtual Ethernet

i5/OSHostingLPAR

Guest LPAR

IP Conferencing

i520

POWER Hypervisor

•In the basic configuration i5/OS is the hosting partition for the telephony servers.

•I5/OS provides the disk space and Ethernet connectivity for the telephony server partitions.

•The telephony servers use the same technology and i5/OS support as hosted AIX and Linux LPARs.

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HA Telephony using a Single System with two sets of LPARs

Telephony&

MessagingLPAR

Virtual I/O

Virtual Ethernet

i5/OSHostingLPAR

IP Conferencing

LPAR

i520

Telephony&

MessagingLPAR

Virtual I/O

Virtual Ethernet

i5/OSHostingLPAR

IP Conferencing

LPAR

Primary Secondary

POWER Hypervisor

•The 3COM Telephony servers have built-in support for replication between the Primary and Secondary server

• Roles may be swapped to allow maintenance on either hosting LPAR or Telephony LPAR

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HA Telephony using Two Systems

Telephony&

MessagingLPAR

Virtual I/O

Virtual Ethernet

i5/OSHostingLPAR

IP Conferencing

LPAR

i520

POWER HypervisorTelephony

& Messaging

LPAR

Virtual I/O

Virtual Ethernet

i5/OSHostingLPAR

IP Conferencing

LPAR

i520

POWER Hypervisor

Primary

Secondary

•The 3COM Telephony servers have built-in support for replication between the Primary and Secondary server

•Either server may be set to Primary to allow maintenance on the other server

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VCX Applications

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VCX IP Telephony Software Components

› VCX Software includes de following components:― Call Processor – performs call processing functions and

generate Call Detail Records (CDRs).

― Authentication and Directory Services – User authentication and authorization. User-specific routing or translation. Routing and Translation functions.

― Accounting Service – Sends, Exports and Manages CDRs

― SIP Phone Downloader – Provides the SIP application image to the 3Com Phones.

― Common Agent – Provides the SNMP agent for management the VCX Server

― Provisioning Service – Provides a Web-Based user interface for managing authentication and directory data.

― Call Records Service – Stores CDRs received form the accounting service.

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VCX Software Components

VCX IP Presence

Call Record Server

Call Server

Authentication &Routing Server

Accounting Server

Provisioning Server Common Agent

SIP Downloader

VCX IP Messaging

VCX IP Conferencing

VCX IP Telephony

Other Call Servers

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VCX Convergence Applications Suite

Business Applications

Secure Converged Secure Converged NetworksNetworks

IP T

ele

phony

IP T

ele

phony

IP M

ess

agin

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IP C

onfe

renci

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IP C

onta

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Call Control, Authentication, Presence, Location, Privacy

Convergence Center client

IP M

obili

tyIndustry Solutions

APIs

MANAGEMENT

SECURITY

Applications

• VCX IP Telephony

• IP Messaging

• IP Conferencing

• Presence

• IP Contact Center

• Convergence Client

• Soft phone

• Management

Applications

• VCX IP Telephony

• IP Messaging

• IP Conferencing

• Presence

• IP Contact Center

• Convergence Client

• Soft phone

• Management

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3102

Business

3103

Manager3101

Basic

3101-Speaker

Basic

3105 Attendant Console

Convergence Client

Conferenc

e

3rd party SIP phones

3108 Wireless

7270 Wifi Blackberry

VCX SIP Phones Portfolio.

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VCX V7111 Analog Media Gateways

• (FXS) 4, 8, & 24 Channels

• (FXO) 4 & 8 Channels

• (FXS & FXO) 2-2 & 4-4 Channels

VCX V7122 Digital Media Gateways

• (T1/E1/PRI/CAS) - 1,2,4,8 &16-spans

VCX Media Gateways

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VCX Calling Features

Multiple call appearanceMultiple ring patternsMultiple ring stylesMusic on holdMusic on hold per customer groupMuteOne-button send all callsOne-button speed dialPagingPriority ringingRemote Call PickupRinger Cadence ToneSend BeepSerial CallingSilent MonitorSpeed Dial BLFPersonal Speed DialingSystem Speed DialsThird Party Call ForwardThree Party ConferenceToll ScreeningUser DirectoryVolume controlWarm Ring Down Circuits (Warmline)White List

Called IDCalling History - answered callsCalling History - missed callsCalling History - placed callsCamp on/Auto CallbackConference DropDirect phone to gateway dialingDirect transfer to third party voicemailDirect transfer to voicemailDirected Pick-upDistinctive ringingDo not disturbFollow meGroup PickupHandsfree supportHard Attendant Console SupportHeadset supportHot Ring Down Circuits (Hotline)HotellingHunt Group - Calling GroupHunt Group - CircularHunt Group – LinearMalicious Call TraceMessaging waiting lightMissed call indicator

Abbreviated DialingAnonymous Call RejectBarge-In/ Barge-OutBlack ListBridged Call Appearance - Shared HoldButton MappingCall BlockingCall DropCall duration displayCall Forward allCall forward busyCall forward on no answerCall Forward ProgrammableCall holdCall Hold reminderCall Log on Provisioning systemCall Number SuppressionCall Park TimeoutCall park/retrieveCall pickupCall returnCall ScreeningCall transfer attendedCall transfer unattended

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VCX IP Telephony Module

› Software based IP PBX/SIP Call Processor― Supports 3Com IP phones

― Compatible SIP phones

― Analog phones via FXS gateway

― PSTN gateways

› Supports many traditional PBX features― Call Pick Up, Camp on, Hunt Groups, Paging

› Advanced multimedia and applications support― Video, instant messaging presence

› Multi-Site Deployment Flexibility― Centralized or Distributed Architecture

― Range of server platforms for scalability

― Total system scalability to over 50,000

― Fully Software Based & Runs on System i Servers

― Can be run concurrent with other Convergence Application Suite Modules on the same server

› High Scalability & Availability― Small Branches to Very Large

― Fully redundant architecture

― Geographically distributed redundancy

Business Applications

Secure Converged Secure Converged NetworksNetworks

IP T

ele

phony

IP T

ele

phony

IP M

ess

agin

g

IP C

onfe

renci

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IP C

onta

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ente

r

Call Control, Authentication, Presence, Location, Privacy

Convergence Center client

IP M

obili

ty Industry Solutions

APIs

MANAGEMENT

SECURITY

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VCX IP Messaging Module

› End to end IP – SIP based― Full Featured

› Multi-Site Deployment Flexibility― Centralized, Distributed or Networked

― Pay back < 16 months

› Richer User Experience― Flexible TUI

› Programmable API to build apps., TUI

― Groupware GUI Integrated› Microsoft Exchange, Lotus Notes

› High Scalability & Availability― Small Branches to Very Large

― Geographically distributed redundancy

› Fully Software Based & Runs on System i Servers

Business Applications

Secure Converged Secure Converged NetworksNetworks

IP T

ele

phony

IP T

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phony

IP M

ess

agin

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IP C

onfe

renci

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IP C

onta

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ente

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Call Control, Authentication, Presence, Location, Privacy

Convergence Center client

IP M

obili

ty Industry Solutions

APIs

MANAGEMENT

SECURITY

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VCX IP Messaging Voice Mail Features

› Voice Messaging― Send, review, reply, forward, annotate, forward, save, delete― Reply by sending a message or placing a call― Short cut keys to most used features― Non-subscriber coverage

› Multiple personal greetings― Normal, busy, extended absence, scheduled greetings

› Notification procedures› Auto-delivery to an e-mail account› Future delivery› Global and personal distribution lists› Virtual calling card› Personal auto-attendant› Delivery reports

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VCX IP Conferencing Module (Voice)

› Audio conferencing› Works with SIP-phones or VCX Gateways› Scheduled or Meet Me audio conferences› Automated Name Announcements at

entry/exit of attendees› Conference moderator with conference

privileges› Restricted or Public conferences › Touch Tone controls for conference› Runs on VCX Linux

― Supports up to 300 simultaneous sessions― And, up to 150 participants in a single session.

Business Applications

Secure Converged Secure Converged NetworksNetworks

IP T

ele

phony

IP T

ele

phony

IP M

ess

agin

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IP C

onfe

renci

ng

IP C

onta

ct C

ente

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Call Control, Authentication, Presence, Location, Privacy

Convergence Center client

IP M

obili

ty Industry Solutions

APIs

MANAGEMENT

SECURITY

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VCX Presence Module

› VCX maintains on-hook / off-hook state

› Publisher: publish state to Presence module

› Subscribers subscribe to publisher’s state―Forms ‘Contact lists’

› On-hook, off-hook reporting

› SIMPLE-based Instant Messaging

› Runs on VCX Linux

Business Applications

Secure Converged Secure Converged NetworksNetworks

IP T

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IP T

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IP M

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IP C

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Call Control, Authentication, Presence, Location, Privacy

Convergence Center client

IP M

obili

ty Industry Solutions

APIs

MANAGEMENT

SECURITY

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http://www.3com.com/voip

901442432679901442432679

VCX Convergence Center client

PresencePresence

IP VideoIP Video

IP MessagingIP Messaging IP ConferencingIP Conferencing

IP TelephonyIP Telephony

Document sharingDocument sharing

Instant Message

Instant Message› Data

Presence

› Telephony Presence

› Instant Messaging

› Drag to call

› Softphone

› Click to video

› Drag to share

› Drag to hold, conference

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VCX Provisioning

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VCX Provisioning System

› 3 levels of administrator

―Admin

› Provides access to all system features

―Manager

› User administration

―Dir

› Directory and Routing administration

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VCX User Configuration

›Adding users is really simple:―Users can be cloned:

› Just need to enter new name, user name, password

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› A new concept of phone profiles has been added to simplify adding a phone/extension

› Most common attributes are just entered once

› Profiles can be cloned

VCX Phone Profiles

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Wizard Based Routing

› Really easy to use route wizard to add new routing rules

› Deleting routes easy

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Enterprise Management System

› VCX Management functionality― Support for remote first time setup of branch

offices― Status of VCX components and applications― Remote Configuration Management of VCX

servers and Media Gateways― Remote software upgrade for supported

VCX components― On demand Music on hold File transfers to

Messaging servers› Controlled multi user access› Scalable & Extensible› Gateway MIBS supported

― SNMP v3― Traps for

› System/Application (Call processor, IPM, Data Service) status

› Registration/loss of registration of IPM, Gateways

› IP Messaging

Business Applications

Secure Converged Secure Converged NetworksNetworks

IP T

ele

phony

IP T

ele

phony

IP M

ess

agin

g

IP C

onfe

renci

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IP C

onta

ct C

ente

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Call Control, Authentication, Presence, Location, Privacy

Convergence Center client

IP M

obili

ty Industry Solutions

APIs

MANAGEMENT

SECURITY

Thank You