Ventana research Top Five Trends in Employee Experience

© 2013 Ventana Research1 © 2013 Ventana Research

Top 5 Trends in 2014 to Improve

the Employee ExperienceMark Smith: CEO & Chief Research Officer

© 2013 Ventana Research2 © 2013 Ventana Research2

Mark SmithCEO & Chief Research Officer

Mark is responsible for the overall business and research

direction of Ventana Research and drives the global research

agenda covering both business and technology areas. He

defined the blueprint and methodology for improving business

by using benchmark research to provide guidance across

people, processes, information and technology. Mark is an

expert in enterprise software and business technology

innovations including: business analytics, big data, cloud

computing, business collaboration, mobile technology and

social media.

Mark started Ventana Research more than a decade ago; he

has worked in the software industry for 25 years leading

innovations in research and technology. Mark was rated the

2011 software industry analyst of the year by The Institute of

Industry Analyst Relations (IIAR). Mark is also ranked as one

of the top ten technology influencers in 2012 by Human

Resources Executive magazine.


Employee Experience Matters


New Digital Employee Experience


Meeting Employee Expectations


Managing Employee Productivity



Key Drivers for Change

• Improving employee

productivity is top of mind in

organizations today.

• Employee productivity is the

top benefit seen for using

human capital analytics.

• Demand for further

productivity is spurring new

technology investments in 63

percent of organizations.



Technology

Must Be:

Simple

Relevant

Role

Useful

Intelligent


Optimizing Employee Recognition

Recognition Retains

• Employees that are

recognized are more engaged

and are more likely to be

retained.

• Recognizing great work

accomplished can increase

the acknowledge of a great

workplace.

• Utilizing social collaboration

can digitize recognition and

spread the word quickly.



Recognition and Rewards:

• Overall a little over a third (36%)

of businesses currently use

business or social collaboration

technology.

• Collaboration was the number

one rated technology area to

improve use of human capital.

• Social recognition and use of

badges and rewards are

advancing dramatically.

• Incentives and rewards are

critical metric (67%) for

business.

74%37%Discussion

forums

69%24%Twitter-like

capabilities

72%20%Social

recognition

61%16%Facebook

abilities

52%Badges &

Rewards

Plan to useCurrent

Deployment

11%

Source: Ventana Research Human Capital Analytics

Benchmark Research


• Provide methods to line of business to engage recognition programs.

• Allocate budget for social recognition and advance employee satisfaction.

• Consider social collaboration methods to provide recognition and rewards.



Impacting Employee Quality of Life





New Mobile Technology

• Wellness initiatives can now

are mobilized and accessible

at anytime.

• Find methods to assist

employees across their work

– personal life.

• Provide methods to

communicate critical

notifications that are not

overwhelming.



Engage and Satisfy

• Employee satisfaction is

critical metric to 71 percent of

organizations.

• Look for methods to help

employees engage their work

with others and support their

tasks.

• Make it easier to increase

satisfaction by empowering

employees to achieve their

role and goals.


Innovation to Increase Engagement


Innovation to Increase Engagement

Technology Innovation

• Embrace need to support

Mobile Technologies

• Make it simpler to get to

technology through Cloud

Computing

• Engage workforce through

use of Social Collaboration

• Empower employees to be

smarter through Human

Capital Analytics

• Gain new insights through

Big Data investments


Mobilizing and Socializing the Workforce

70%Nearly three-fourths of businesses say they

are using mobile technology today.

• Only a small group (6%) intend not to use it

• 82% of mid-sized businesses by rev. use mobile

64%Nearly two thirds of organizations feel

confident in their organizations ability to

use mobile technology.

Source: Ventana Research Business Technology Innovation Benchmark Research



Faster response to

opportunities and

threats

39%

Better communication and

knowledge sharing

62%

Increased productivity

39%

Engaged and retained

workforce

32%

Improved efficiency of

business processes

29%

Source: Ventana Research Business Technology Innovation Benchmark Research



Social Reality Today:

• Up to 25% of employees were

identified for promotion using

internal social media software.

• Nearly half (46%) of respondents

use social media either daily,

weekly, or monthly.

• Nearly one-third of the

respondents say that internal

social media software do

not impact the talent

management

costs.

81%

75%

67%

58%

49%

Source: Ventana Research Social Recruiting Benchmark Research

Top five benefits realized from social

collaboration for recruiting:

Identify new talent pools

Competitive Advantage

Improve Recruiting

Process

Improve Pipeline

Development

Improve Quality

of Hire


Top Five Trends in Employee Experience

Managing employee productivity and developing leaders

Optimizing employee recognition programs

Impacting employee quality of life and experiences

Innovation that increases employee engagement

Mobilizing and socializing the workforce

1

2

3

4

5


Questions?

Twitter

@ventanaresearch

LinkedIn

http://www.linkedin.com/company/ventana-research

Blog

http://blog.ventanaresearch.com

© 2013 Ventana Research23 © 2013 Ventana Research

Top 5 Trends in 2014 to Improve

the Employee ExperienceMark Smith: CEO & Chief Research Officer

Date post:	15-Jan-2015
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