Verdugo Fire Communications Center - California

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“911, what is your emergency?”“There’s a big fire on the freeway!”“What is your location?”“I’m on the westbound 210, near Main St.”“Can you tell what’s on fire?”“I think it’s a tanker truck.”“Can you tell if the driver got out okay?”“Yes, there was a guy standing nearby.”

Kenet Robertson, Assistant Chief, BurbankTom Propst, Battalion Chief, GlendaleMichael Maas, Battalion Chief, PasadenaTom Phelps, Battalion Chief, AlhambraKurt Norwood, Deputy Chief, ArcadiaChris Fabrizio, Division Chief, Monrovia

Kevin Collinge, Division Chief, MontebelloRandy Harper, Battalion Chief, Monterey ParkBryan Frieders, Battalion Chief, San GabrielMark Dondanville, Division Chief, San MarinoTodd Conrad, Vol. Fire Captain, Sierra MadrePaul Riddle, Fire Captain, South Pasadena

Executive CommitteeTom Lenahan, Fire Chief, Burbank

Harold Scoggins, Fire Chief, GlendaleCalvin Wells, Fire Chief, Pasadena

Copyright © 2013 by Verdugo Fire Communications Center. All rights reserved.

Published in the United States of America by:

Verdugo Fire Communications Center421 Oak Street

Glendale, CA 91204-1298Telephone: (818) 548-3330

Fax: (818) 240-5895http://www.verdugofire.com

http://www.unified-response.org

Report Design, Layout and Statistical Analysis: Lenia Scanlon & Jason PfauReview and Editorial Input: Don Wise

Cover Photo by Ross Benson, FirePictures.com

Task Force Representatives

Operations CommitteeKenet Robertson, Assistant Fire Chief, Burbank

Tom Propst, Battalion Chief, GlendaleMichael Maas, Battalion Chief, Pasadena

Finance CommitteeCindy Giraldo, Director of Finance, Burbank

Bob Elliot, Director of Finance, GlendaleAndrew Green, Director of Finance, Pasadena

Technical CommitteeJim Floyd & Kevin Woodruff, Burbank

Steve Hronek & Eric Brumm, GlendaleKevin Hughes & Steve Page, Pasadena

VERDUGO FIRE COMMUNICATIONS CENTER

FY12-13 Committee Members

The Verdugo Task Force, comprised of representatives from all 13 agencies and Verdugo staff, meets monthly atVerdugo. (Photo by Ross Benson, FirePictures.com)

John Scanlon, Fire Chief, Burbank-Glendale-Pasadena Airport Authority

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ContentsIntroduction

History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Benefits of Regional Dispatch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Verdugo Organization Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Emergency Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Language Translation Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Fire Department Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .FY2012-13 Verdugo Fire Communications Financial Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .FY2012-13 Accomplishments / FY2013-14 Goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Verdugo SystemIncidents by Type Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Verdugo Incident Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Total Incidents Per Agency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Out of Jurisdiction incidents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Verdugo Fire and Medical Incidents: 30 Years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Number of Incidents Dispatched by the Verdugo System Per Fiscal Year. . . . . . . . . . . . . . . . . . . . . .Verdugo Call Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Verdugo Calls and Incidents Per Hour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Call Handling Times. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Top Ten Incident Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .FY2012-13 Strike Team Responses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Multiple Alarm Fires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Response Time Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Out of Jurisdiction Responses by Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Hospital Transports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Verdugo AgenciesAlhambra Fire Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Arcadia Fire Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Burbank Fire Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Burbank - Glendale- Pasadena Airport Authority Fire Department . . . . . . . . . . . . . . . . . . . . . . . . . .Glendale Fire Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Monrovia Fire Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Montebello Fire Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Monterey Park Fire Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Pasadena Fire Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .San Gabriel Fire Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .San Marino Fire Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Sierra Madre Fire Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .South Pasadena Fire Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix A: Incident Type Codes – Alphabetical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Appendix B: Incident Type Codes – By Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VERDUGO FIRE COMMUNICATIONS CENTERPage 2

Verdugo Annual Report FY2012-13It is our pleasure to present the latest edition of the Verdugo Fire Communications Center’s annualreport, a comprehensive summary of dispatch operations from July 1, 2012 to June 30, 2013.

Verdugo’s incident volume has increased by over 40% in the past decade, primarily due to theaddition of Monterey Park, Alhambra, Montebello and the Burbank-Glendale-Pasadena AirportAuthority Fire Department as contract dispatch agencies. Medical incidents now represent over80% of Verdugo’s incidents, compared to 76% ten years ago. Automatic and mutual aid responseshave more than doubled in this time, in part thanks to implementation of the Unified Responsesystem in 2006. During this past fiscal year, incidents were up 2.7% over the previous year and totalout of jurisdiction responses increased 1.3%.

This fiscal year was unusual in terms of capital spending. Although over $824,000 was budgeted forcapital outlay projects, only about 7% of this amount was spent. Most of the planned projects hadto be postponed due to technological issues on the vendor’s side, so funds were carried over to thenext fiscal year. Noteworthy projects completed include the design and transition plan for Verdugo’snetwork upgrade and creation of a fire block polygon layer for Verdugo’s mapping system, tofurther refine the dynamic vehicle recommendation enhancement of Verdugo’s computer-aideddispatch system.

Staffing was another major focus this year. A bulletin posted in July 2012 yielded a new list of FireCommunications Operator candidates, with four being hired in mid-February 2013. Training of newdispatchers requires six months or more of intensive study and on-the-job experience to learn thefundamentals of the Center.

When faced with a 911 caller’s crisis, call-taking personnel strive to instill a level of calm and orderto facilitate communications for the nature and location of the emergency. They offer emergencymedical dispatch instructions to assist the caller until paramedics arrive, and pre-arrival instruc-tions are given to support the victim or scene safety. A vast array of factors are taken into accountto evaluate which units to dispatch, and the level of complexity increases dramatically in a regionaldispatch center where automatic and mutual aid agreements exist between agencies for specifictypes of incidents in certain locations. We deeply appreciate the dedication and professionalismof the Verdugo dispatchers and those who supervise and support them in this complex but vitallyimportant mission.

Sincerely,

Tom Lenahan, Fire ChiefBurbank Fire Department

Harold Scoggins, Fire ChiefGlendale Fire Department

Calvin E. Wells, Fire ChiefPasadena Fire Department

HistoryVerdugo Fire Communications Center was established August 1,1979, when the founding cities of Burbank, Glendale, and Pasadenawere faced with limited local resources, voluntary mutual aid withan average 45-minute delay, unfamiliarity with neighboring cities’geography, nonstandard fire-fighting tactics, incompatible equip-ment, and a lack of common radio frequencies.

The name Verdugo was chosen because the Verdugo mountainrange spanned the three cities. Glendale was chosen for theCenter’s site due to its central location. The Center is overseenjointly by the Burbank, Glendale, and Pasadena Fire Chiefs.

The benefits of a regional dispatch center were recognized imme-diately. In its first year of operation, Verdugo dispatched over 19,000 incidents. The agreement among thethree cities included a “no borders” clause – the closest fire engine responded to calls regardless of jurisdiction.

There were 23 fire stations in the borderless system, and up to 15 fire engines could be dispatched to a majorincident without delay. Specialized equipment was shared among the three cities, including an Air Utility, aHazardous Materials unit, and an Urban Search and Rescue unit.

In 1996, the cities of South Pasadena and San Marino contracted for fire dispatch services, which added twomore fire stations to the system and an increase of approximately 2,500 incidents per year. Eight more firestations were added in 1999 when the cities of Monrovia, Arcadia, and Sierra Madre joined the Verdugo System,and in 2000 when San Gabriel was added. Ten additional stations were added when Monterey Park, Alhambraand Montebello joined the Verdugo System in February 2005, April 2006, and February 2009, respectively. InSeptember 2011, the Burbank-Glendale-Pasadena Airport Authority became the 13th agency to contract forVerdugo’s dispatch services, bringing the total to 44 fire stations in the Verdugo System.

Introduction

ANNUAL REPORT FY 2012-13 Page 3

* State of California, Department of Finance, E-1 Population Estimates for Cities, Counties, and the State withAnnual Percent Change — January 1, 2012 and 2013. Sacramento, California, May 2013.

**County of Los Angeles Taxpayers’ Guide, 2012-2013, Secured Property – Taxable Net, pp.140-166.

Benefits of Regional DispatchSince its first year of operation, Verdugo has dispatched over 1,400,000 incidents. The Verdugo regional dis-patch system has been very successful, providing the highest level of service to the citizens of its 12 cities andthe Bob Hope Airport, saving taxpayer dollars.

The benefits of 13 fire agencies combining resources into this single, regional communication center include:

AlhambraArcadiaBurbankGlendaleMonroviaMontebelloMonterey ParkPasadenaSan GabrielSan MarinoSierra MadreSouth PasadenaTotals

84,24056,866

104,982193,652

36,94363,18461,445

140,02040,15313,24611,02325,857

831,611

$6,885,116,643$10,848,615,545$16,219,096,816$22,601,991,516

$4,049,028,799$4,509,378,999$5,617,836,448

$21,231,921,514$3,836,986,810$4,602,326,543$1,662,576,790$3,460,822,055

$105,525,698,478

7.6212

17.1530.5913.73

8.37.723

4.13.75

33.44

134.38

4-13-0610-21-99

5-20-818-1-797-1-99

2-26-092-1-059-4-794-7-00

4-17-9610-21-99

4-17-96

City Population* Assessed Property Value** Area (sq.mi.) Joined Verdugo


• Costs of personnel and computer, phone, dispatch and radiocommunication systems are shared between multiple agencies,lowering each agency’s share and eliminating unnecessary andcostly redundancy;

• Dispatchers who specialize in fire and rescue and are able toprovide Emergency Medical Dispatch instructions to callers priorto the arrival of paramedics;

• Coordination of “unified responses” within the Area C automaticaid system and beyond is centralized;

• Fast access to OES resources through ROSS (Resource Ordering and Status System), a national system for dispatch ofmutual aid resources to another jurisdiction’s fire or requests for resources for larger scale incidents within theVerdugo System.

• Common radio frequencies permit relatively seamless operations on major incidents, increased safety on the fire-ground, and faster initial responses;

• Redundancy of critical radio, telephone, and computer-aided dispatch (CAD) systems prevents unnecessary interrup-tions in service;

• Fire stations are alerted automatically through CAD, which provides a hard-copy printout and displays dispatch infor-mation on mobile computer terminals (MCT’s);

• Status changes and movements are recorded using MCT’s, reducing radio channel congestion;• Notifications to key personnel are automatically triggered by alarm level or incident type through CAD, or manually by

the dispatchers;• Detailed incident history information is recorded through CAD;• The ReddiNet hospital status system displays local hospital emergency department status for EMS incidents;• Monthly Task Force meetings are held where Chief Officers share in decision making and keep their colleagues in the

other Verdugo System agencies updated and informed;• In-depth statistical analysis of fire and rescue incidents using data captured by the CAD system.

Verdugo Organization Chart

Communications ExperienceThe 14 full-time and 1 hourly Verdugo Fire Communications employees with dispatch responsibilities have a combined totalof 162 years’ experience at the Verdugo dispatch center and 207 total years of fire or police communications experience.

OPERATIONSCOMMITTEE

EXECUTIVECOMMITTEE

Fire Communications OperatorsJulie Goodwin, Imelda Domingo, Jennifer Speed, Kadia Miranda, Crystal Bartl,

Stephen Pierson, Melissa Leary, Jennifer Fieda, Jason Garrett, Kelli WarnerHourly: Cindy Williamson

Executive AdministratorDon Wise

Sr. Administrative AnalystLenia Scanlon

Fire Communications Shift SupervisorsManny Soto, Lynda Sims, Jessica Latta, Christina Kazazian-Wilson

Systems AnalystJason Pfau

VERDUGOTASK FORCE

FINANCECOMMITTEE

TECHNOLOGYCOMMITTEE

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○ ○ ○ Indicates an advisory role

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Emergency CommunicationsDialing 9-1-1 in any of the cities served by Verdugo Fire Communications Center willconnect the caller to either the local police department or to California Highway Patroldispatchers. Fire, rescue, and medical calls are immediately transferred to Verdugodispatchers. When the emergency call is received at Verdugo, an operator enters thepertinent details into the computer and these are immediately transmitted via bothvoice radio and mobile computer terminal to the closest fire and/or paramedic equip-ment available. Emergency personnel are on the road within a minute or two of receiv-ing the radio call and remain in constant radio contact with the Communications Centeras additional details are received. Under most circumstances, emergency responseequipment and personnel begin to arrive at the scene of the incident within 4-5 minutes of being dispatched.

Dispatching for 12 Southern California cities and an airport fire department poses numerous challenges. Manyresidents speak a limited amount of English and have difficulty conveying the details of their emergency untila translator is called to assist. Verdugo dispatchers must be familiar with streets and freeways in a denselypopulated, highly diverse geographic area covering over 134 square miles. In addition, callers are often in astate of agitation or anxiety due to their emergency situation; patience and ingenuity may be required toextract the necessary information.

Verdugo dispatchers are highly trained and experienced individuals who process hundreds of incoming callseach day and strive to dispatch appropriate resources promptly and accurately. All are trained in EmergencyMedical Dispatch procedures and frequently instruct callers on delivery of First Aid or CPR until emergencymedical personnel arrive. This vital link in the emergency response chain can help to mitigate an emergencyand even save lives during the few minutes it takes for firefighters and paramedics to arrive.

Language Translation ServicesWhen a call is received for fire or paramedic services and the caller is unable to convey the necessary informa-tion in English, the call-taker will ask what language the caller needs. Many foreign-language callers havesufficient grasp of English to tell the call-taker what language they speak. The call is immediately transferred toan interpreter, and the call-taker transcribes all pertinent information as they direct the interpreter in ques-tioning the caller.

Translation of foreign lan-guage calls is provided byLanguage Line Services,which offers over-the-phone translation in over170 languages. Translationservices were employedfor 858 calls between July1, 2012 and June 30, 2013,representing just over 1%of all incidents. Twenty-one different languageswere requested by Ver-dugo System callers.

ArabicArmenianBengaliCambodianCantoneseFarsiFrenchGermanHaitian CreoleHindiJapaneseKoreanMandarinPortugueseRussianSpanishTagalogTaiwaneseThaiTurkishVietnamese

Totals:

51685

223

23531

2321

1852

6373

471,248

183

186

633,148

10193

13

6110

11114

10158

113

3596131

20858

5.13.5

27.73.93.1

2321

4.55.24.0

33.63.5

3366

3.23.7

1.2%22.5%

0.1%0.3%7.1%1.2%0.1%0.1%0.1%0.1%0.5%1.2%

18.4%0.1%1.5%

41.8%0.7%0.1%0.3%0.1%2.3%

100.0%

Language Minutes Calls Av. Duration (min.) % of Translated Calls


Fire Department ResourcesAs of June 30, 2013, there were a total of 44 fire stations, 46 engine companies or airport crash apparatus, 13truck companies, 25 ambulances, 1 paramedic squad, 4 air utilities, 3 brush engines, 13 command vehicles, 2hazmat vehicles, 6 USARs, and 6 water tenders within the Verdugo System.

Fiscal Year 2012-13 Verdugo Fire Communications Financial OverviewFinancially, Verdugo is operated as an Enterprise Fund by the City of Glendale. The ten contract cities pay on aper-incident basis. The tri-cities’ shares of operating costs are calculated using a weighted formula (70% inci-dents, 15% population, 15% assessed property value). Capital contributions by the tri-cities are the same foreach agency and are based on a 12-year technology plan that strives to evenly distribute upcoming capital coststo minimize year to year variations in charges. Capital purchases in FY2012-13 included consulting servicesrelated to a network upgrade and the final payment for the CAD servers purchased in FY2011-12.

Based on the preliminary year-end figures below, revenues exceeded expenditures by $753,919 during thefiscal year. A total of $720,245 was carried over to the next fiscal year for projects postponed by the vendor or inprogress but not yet completed. The remaining surplus funds are earmarked for future capital purchases, asstipulated in the 12-year technology plan.

The Tri-Cities are Burbank, Glendale and Pasadena. Contract agencies include Alhambra, Arcadia, Monrovia,Montebello, Monterey Park, San Gabriel, San Marino, Sierra Madre, and South Pasadena Fire Departments,along with the Burbank-Glendale-Pasadena Airport Authority Fire Department.

*

*Arcadia and Monrovia share a USAR, as do Monterey Park and San Gabriel. These are indicated by 0.5 each. Monterey Park’s Quint, Q61, is includedas a Truck.

Tri-Cities Contract Cities Total

RevenueCharges for Service $1,581,068 $1,706,957 $3,288,025

Capital Contribution $622,080 $622,080

Subtotal $3,910,105

Interest & Misc. Revenue $32,297

TOTAL $3,942,402

ExpendituresSalaries & Benef its $2,097,248

Maint. & Operations $1,032,630

Capital Outlay $58,605

TOTAL $3,188,483

Revenue minus expenditures $753,919

ALH ARC BRK BUR GLN MPK MRV MTB PAS SGB SMD SNM SPS Total

Fi re Stations 4 3 6 1 9 3 2 3 8 2 1 1 1 44

Engi ne Companies 4 3 6 3 9 3 2 3 8 2 1 1 1 46

Truck Compa nies 1 1 2 0 3 1 1 2 2 0 0 0 0 13

Ambul a nces 2 2 3 0 6 2 PM Squad 0 6 1 1 1 1 25+Squad

Additiona l Units :

Air Uti l i ty 0 1 0 0 1 0 0 1 0 0 0 0 1 4

Brush Engine 0 0 0 0 1 0 0 2 0 0 0 0 0 3

Comma nd 1 1 1 1 1 1 1 1 1 1 1 1 1 13

Ha zma t 0 0 1 0 1 0 0 0 0 0 0 0 0 2

USAR 1 0.5 0 0 1 0.5 0.5 1 1 0.5 0 0 0 6

Wa ter Tender 0 0 1 0 2 0 1 0 1 0 1 0 0 6


FY2012-13 Accomplishments• 149,712 phone calls were processed by Verdugo

dispatchers, including 72,053 incidents that weredispatched to jurisdictions within the Verdugo Sys-tem and mutual aid responses outside Verdugoboundaries. This represents a 2.7% increase in in-cidents compared to the previous year. Ring-timestatistics indicate that over 99% of calls on emer-gency lines were answered in 15 seconds or less.

• A network upgrade design and transition plan werecompleted by an outside vendor to improveVerdugo’s network security. Fiber based internetservice was obtained with sufficient bandwidth foranticipated future and backup needs.

• Motorola MCC7500 Conventional Site Controllerand Gateways were procured using tri-city grantfunds. These will allow agencies using MCC7500consoles to share radio base stations installed atVerdugo, and Verdugo to access its backup re-sources when operating from an MCC7500-equipped dispatch center.

• The final phase of a grant-funded upgrade of thefire station alerting system was completed withthe addition of two Monrovia fire stations andequipment installations in seven Glendale firestations in the Verdugo System. The Westnet First-In alerting system is now in 30 of the 44 VerdugoSystem fire stations.

• At no net cost to Verdugo, a decommissioned ra-dio network controller (RNC) and 58 vehicle radiomodems (VRMs) were obtained from anotherpublic safety agency to meet potential needs dur-ing the final years of Verdugo’s RD-LAP data sys-tem. Twenty-four surplus portable radios weresupplied in exchange for this equipment.

FY 2013-14 Goals• Continue providing prompt, efficient and profes-

sional handling of all calls for fire and paramedicassistance and supply emergency pre-arrival in-structions to callers as needed until help arrives.Continue to exceed NFPA 1221 standards by an-swering 99% of emergency calls (standard is 95%)in 15 seconds or less.

• Continue monitoring compliance with NFPA 1221and 1710 performance benchmarks and ISO stan-dards, and contact NFPA Review Board regardingthe need for revisions to new monthly reportingstandards.

• Implement the first end-to-end IP-based 9-1-1 sys-tem in California, in collaboration with eight localpolice dispatch agencies. This will replace legacytelephone premise equipment on the dispatchfloor and “back room” supporting infrastructure.

• Finish equipping Verdugo’s disaster recovery sitein Burbank by acquiring phone and radio equip-ment. Perform semi-annual drills including simu-lated evacuation of the dispatch center and occu-pation of the alternate site and/or loss of CAD,voice and data radio functions.

• Implement the La Tuna Canyon VHF Radio Com-munications Plan after programming and traininghave been completed.

• Install a system of backup base station radioconsolettes in the Verdugo Radio Room to moni-tor the ICIS radio system cells for Failsoft, SiteTrunking and any other types of system failure.

• Work toward replacing the existing radio consoleworkstations with state of the art consoles thatare Project 25 compliant and integrate to theASTRO 25 core of the ICIS trunked radio system.Continue interviewing vendors and develop aRequest for Proposal (RFP).

• Extend the XLC Access simulcast repeater systemfor improved coverage in the southernmost sec-tion of the Verdugo System and surrounding mu-tual aid areas.

• Purchase and install backup battery power at theBilike radio site for the RED11 equipment and theMonrovia hotel location of the RED12 equipmentto support operation through a power outage last-ing 10-12 hours.

• Complete the remaining sections of the Verdugopolicies and procedures manual and publish it onthe Unified Response web site.

• Fill the Fire Communications Supervisor positionand three vacant Fire Communications Operatorpositions. Establish a mini-academy to train thenew dispatchers.

• Collaborate with the Area C Coordinator to com-plete and distribute an Area C / Cal OES Opera-tional Plan.

• Together with several regional communicationscenters, hire a consultant with grant funds to pre-pare and implement an RFP for interagency ex-change of incident and unit data between CADsystems supporting reciprocal mutual aid.

AIRPORT ALERT 1--STAND BY 1 <0.1%APARTMENT HOUSE FIRE 149 1.6%APPLIANCE FIRE - MAJOR 135 1.4%APPLIANCE FIRE - MINOR 10 0.1%ARSON INVESTIGATION 3 <0.1%BRUSH FIRE 40 0.4%BRUSH STRIKE TEAM 1 <0.1%BRUSH STRIKE TEAM 1 <0.1%BRUSH STRIKE TEAM XLC-1202A 1 <0.1%BRUSH STRIKE TEAM XLC-1203A 1 <0.1%BRUSH STRIKE TEAM XLC-1204A 1 <0.1%BRUSH STRIKE TEAM XLC-1205A 1 <0.1%CARBON MONOXIDE ALARM 190 2.0%ELECTRICAL FIRE 155 1.6%ELECTRICAL VAULT FIRE 20 0.2%EMERGENCY LANDING AT AIRPORT 22 0.2%EXPLOSION 3 <0.1%EXPLOSIVES/BOMB THREAT/SCARE 31 0.3%FIRE ALARM 5,909 62.1%FIRE ALARM RESET 96 1.0%FIRE NOW OUT 100 1.1%GARAGE FIRE 26 0.3%HOUSE FIRE 263 2.8%ILLEGAL BURNING 135 1.4%MISC OUTSIDE FIRE 152 1.6%MISC OUTSIDE FIRE ON THE FWY 23 0.2%MUTUAL AID RESPONSE 4 <0.1%OVERHEAD MUTUAL AID REQUEST 36 0.4%REFUSE FIRE 201 2.1%SMOKE IN A STRUCTURE 223 2.3%SMOKE IN THE AREA 330 3.5%SPRINKLER SYSTEM ACTIVATED 13 0.1%STRUCTURE FIRE 353 3.7%TRAIN FIRE 1 <0.1%TRANSFORMER/STREET LIGHT FIRE 120 1.3%UNKNOWN TYPE FIRE 43 0.5%VEGETATION FIRE 154 1.6%VEGETATION FIRE ON THE FWY 67 0.7%VEHICLE FIRE 299 3.1%VEHICLE FIRE IN A STRUCTURE 14 0.1%VEHICLE FIRE ON THE FREEWAY 184 1.9%WATER TENDER REQUEST 5 0.1%WATER TENDER REQUEST 2 <0.1%


Verdugo System

There were 72,053 incidents dispatched by Verdugo Fire Communications in fiscal year 2012-13. The dispatcherdetermines and enters the most appropriate and descriptive type code for each incident into the ComputerAssisted Dispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. Thetable below shows how many incidents were entered into the CAD system for each type code in these catego-ries during FY2012-13, along with the percent of incidents in that category for the year. Of the 149 Type Codeslisted below, the three most frequent incident types were Shortness of Breath (10.5% of Medical incidents),Fire Alarm (62.1% of Fire incidents), and Fall - Minor (9.7% of Medical incidents).

INCIDENT TYPE # INCIDENTS% OF

FIRE

CALLS

FIRE MEDICAL (cont.) SERVICE

MEDICAL


MEDICAL

CALLS

INCIDENT TYPE # INCIDENTS

% OF

SERVICE

CALLS

OTHER


Ross Benson, FirePictures.com

ABDOMINAL PAIN - ALS 404 0.7%ABDOMINAL PAIN - BLS 1,309 2.3%ALLERGIC REACTION 307 0.5%ALTERED LEVEL OF CONSCIOUSNESS 1,806 3.1%ANIMAL/STINGS - ALS 39 0.1%ANIMAL/STINGS - BLS 100 0.2%ASSAULT VICTIM 1,104 1.9%ASSIST THE INVALID 1,036 1.8%BACK PAIN 669 1.2%BLOOD PRESSURE PROBLEM 1,161 2.0%BUILDING COLLAPSE RESCUE 1 <0.1%BURN INJURY 36 0.1%CHEST PAINS - HEART ATTACK 4,129 7.1%

COLLAPSE/EXTRICATION/RESCUE 3 <0.1%CVA-NEUROLOGIC 1,242 2.1%DIABETIC PROBLEM 910 1.6%DROWNING/DIVING INCIDENT 17 <0.1%ELECTRICAL SHOCK INJURY 15 <0.1%EMER MEDICAL SVC ON THE FWY 151 0.3%EMS CALL -- NO DETAILS 328 0.6%EXPOSURE 92 0.2%EYE INJURY 49 0.1%FALL MAJOR 1,053 1.8%FALL MINOR 5,638 9.7%G.I. BLEED 481 0.8%GUNSHOT WOUND 71 0.1%HEAD PAIN 320 0.6%HEART PROBLEM 1,414 2.4%HOSPITAL TRANSFER 69 0.1%INGESTION-POISONING-INHALATIO 621 1.1%INJURY TC WITH FUEL SPILL 14 <0.1%INVESTIGATE THE WELFARE 40 0.1%MEDICAL ALARM 659 1.1%MINOR TRAUMA 1,788 3.1%MISC MEDICAL 3,477 6.0%MISC RESPONSE ENGINE & RA 2 <0.1%MISC RESPONSE FOR 1 RA 1 <0.1%MOUNTAIN RESCUE 80 0.1%NON-INJURY TRAFFIC COLLISION 9 <0.1%NOSE BLEED NON-TRAUMATIC 195 0.3%OBSTETRICS/GYNECOLOGICAL 352 0.6%OVERDOSE 725 1.2%PEDIATRIC 0-36 MONTHS 797 1.4%PERSON CHOKING 198 0.3%PERSON DIZZY 1,032 1.8%PERSON DOWN 1,920 3.3%PERSON HANGING 13 <0.1%PERSON IN SEIZURE 1,908 3.3%PERSON NOT BREATHING 905 1.6%PERSON SICK 893 1.5%PERSON STABBED 65 0.1%PERSON THREATENING TO JUMP 24 <0.1%PERSON UNCONSCIOUS-UNRESPON 3,211 5.5%PSYCHIATRIC 874 1.5%RESCUE 51 0.1%RESCUE ON THE FWY 251 0.4%SEVERE TRAUMA 327 0.6%SHORTNESS OF BREATH 6,077 10.5%SWIFT WATER RESCUE 2 0.0%SYNCOPE/FAINTED NOW CONS 1,425 2.5%TRAFFIC COLLISION 2,896 5.0%TRAFFIC COLLISION ON THE FWY 1,061 1.8%TRAFFIC COLLISION W/BICYCLE 305 0.5%TRAFFIC COLLISION W/MOTORCYCL 164 0.3%TRAFFIC COLLISION W/PEDESTRIAN 554 1.0%TRAFFIC COLLISION WITH TRAIN 4 <0.1%TRAFFIC COLLISION-RESCUE 290 0.5%UNKNOWN MEDICAL 781 1.3%VEHICLE INTO A STRUCTURE 87 0.1%

ABANDONED REFRIGERATOR 7 0.2%ANIMAL RESCUE / ASSIST 73 2.3%ARCING WIRES 63 2.0%BEE INVESTIGATION 41 1.3%BIO-CHEMICAL THREAT 3 0.1%BIOHAZARD INVESTIGATION 89 2.8%BROKEN GAS MAIN 45 1.4%BROKEN WATER MAIN 90 2.9%CHEMICAL OUTSIDE 116 3.7%DAMAGE INVESTIGATION 21 0.7%ELEVATOR RESCUE 402 12.8%FLOWING/GUSHING/SHEARED HYD 78 2.5%FUEL SPILL 151 4.8%HAZARDOUS MATERIALS RESPONSE 24 0.8%INVESTIGATE A HAZARDOUS COND 348 11.0%INVESTIGATE A MUDLSIDE 2 0.1%INVESTIGATE OVERCROWDING 12 0.4%MAJOR FLOODED CONDITION 97 3.1%MALFUNCTION 80 2.5%MINOR FLOODING 164 5.2%MISC RESPONSE ENGINE & TRUCK 5 0.2%MISC RESPONSE FOR 1 ENGINE 48 1.5%MISC. ODOR INVESTIGATION 132 4.2%MISC. RESPONSE FOR A TRUCK 13 0.4%ODOR OF NATURAL GAS INSIDE 142 4.5%ODOR OF NATURAL GAS OUTSIDE 191 6.1%ONE STORY ROOF CHECK 32 1.0%PD ASSIST/STAND-BY 47 1.5%PERSON LOCKED IN - LOCKED OUT 183 5.8%PUBLIC ASSIST 153 4.9%ROOF CHECK 2 STORIES & ABOVE 25 0.8%WIRES DOWN 275 8.7%

FIRE TRAINING 7

FIREWORKS VIOLATION 25

SPECIAL EVENT 37

TRANSFER TO POLICE DEPT 4


“Incidents” Versus “Responses”A single incident might involve multiple responses from one or more firedepartments. For example, when a house fire in Pasadena is reported toVerdugo, the initial dispatch might include three fire engines, two fire trucks,a rescue ambulance and a Battalion Chief – a total of seven responding ve-hicles or “unit responses.” If additional personnel and equipment are needed,additional engines, trucks, ambulances and other equipment like air utilitiesand water tenders might be dispatched – sometimes from a neighboringjurisdiction to avoid depleting resources at fire stations near the incident.Each unit dispatched counts as one response, hence a single incident mightinvolve a dozen or more responses, some of which might be providing auto-matic or mutual aid from another jurisdiction.

Total Incidents Per CityThe following table shows how many incidents of each category occurred within each city or jurisdiction,regardless of which fire department(s) responded.

Total Out of Jurisdiction Incidents Per Fire DepartmentFor those incidents requiring additional equipment and personnel, fire departments negotiate automatic ormutual aid agreements with neighboring agencies. There are currently several dozen such agreements withinthe Verdugo System. The following table shows the number of incidents where a fire department providedautomatic or mutual aid to other jurisdictions, either to another city within the Verdugo System (IVS) or to ajurisdiction outside the Verdugo System (OVS) such as Los Angeles City, Los Angeles County, or elsewhere.

Total Unit Responses Per Fire DepartmentAlthough fire departments generally have numerous types of response vehicles including hazmat, air utility,water tender and so forth, the vast majority of responses are by fire engines, rescue ambulances and fire trucks.The totals below include all responses by these three types of apparatus, regardless of whether the incidentoccurred within the agency’s home jurisdiction or was part of an automatic or mutual aid response elsewhere.

Verdugo Incident Volume

*ALS & BLS ambulance dispatches combined. Paramedic Squad 102 and Rescue 17 responses included in Ambulance totals.

ALH ARC BRK BUR GLN MPK MRV MTB PAS SGB SMD SNM SPS

Fire 519 705 1,218 48 1,454 420 386 714 2,915 276 103 184 266

Medical 4,213 3,594 7,818 147 14,350 3,169 2,749 3,898 13,006 1,914 636 588 1,188

Service 291 212 406 64 599 170 192 187 621 93 80 47 131

Other 1 3 9 0 9 2 1 1 28 0 0 2 2

TOTAL 5,024 4,514 9,451 259 16,412 3,761 3,328 4,800 16,570 2,283 819 821 1,587


IVS 714 331 646 3 368 504 361 54 500 374 7 443 368

OVS 6 30 153 3 473 72 43 60 164 35 42 168 7

TOTAL 720 361 799 6 841 576 404 114 664 409 49 611 375


Engine 5,503 4,731 10,575 171 18,524 4,150 3,542 5,520 17,314 2,631 330 932 1,693

Ambulance * 4,478 3,705 8,576 256 15,969 542 1,792 – 14,898 1,800 689 1,016 1,267

Truck 757 854 1,389 – 2,958 3,455 683 1,030 2,597 – – – –

TOTAL 10,738 9,290 20,540 427 37,451 8,147 6,017 6,550 34,809 4,431 1,019 1,948 2,960


Total Incidents Per AgencyVerdugo Fire Communications provides fire and rescue dispatch services for 12 municipal fire departments andone airport fire department. Calculation of annual fees for each of these agencies includes incidents thatoccurred within their home jurisdiction plus responses that occurred as a direct result of their automatic ormutual aid agreements with agencies outside the Verdugo System (OVS). When one Verdugo agency respondsinto another Verdugo agency’s city, only one city is charged – the municipality where the incident occurred.

Out of Jurisdiction IncidentsThe following table shows how many times agencies were dispatched by Verdugo to respond outside theirhome jurisdiction. The rows indicate which fire department responded and the columns are the cities or juris-dictions they responded into. Several agencies may respond to a single large incident. The numbers representhow many dispatches occurred, not necessarily how many completed responses there were (occasionally, aunit will be dispatched to assist with an emergency in another city but one of the local units becomes availablewhile they’re enroute to the incident so Verdugo cancels the “incoming” unit and the “home” unit proceedswith the response). The tables on p.18 break down these responses by category – Fire, Medical, Service & Other.

Verdugo Incidents by Month and Category

ABBREVIATIONS: ALH=Alhambra; ARC=Arcadia; BRK=Burbank; BUR=Burbank Airport; GLN=Glendale; LAC=LA County; LFD=LA City; MRV=Monrovia;MPK=Monterey Park; MTB=Montebello; PAS=Pasadena; SGB=San Gabriel; SMD=Sierra Madre; SNM=San Marino; SPS=South Pasadena; XAA=Usuallyprivate ambulances but also may refer to helicopters, private company fire engines, or other units. The high number of responses into Monrovia andMontebello are due to the use of private ambulances for EMS incidents. DNY=Downey; SFS=Santa Fe Springs; CMP=Compton; VER=Vernon.

Responding

Agency

FY 12-13 ALH ARC BRK BUR GLN MPK MRV MTB PAS SGB SMD SNM SPS CMP DNY LAC LFD OOJ SFS USF VER XAA Sub t o t als

ALH X 2 4 3 214 2 2 45 261 40 141 5 1 720

ARC 5 X 5 1 210 76 11 19 3 1 28 1 1 361

BRK 3 4 X 256 352 3 2 1 23 1 1 25 111 6 11 799

BUR 3 X 3 6

GLN 4 5 268 6 X 4 3 1 74 1 2 98 365 2 8 841

MPK 248 3 1 X 2 145 1 99 1 4 66 2 4 576

MRV 2 324 9 X 1 6 19 41 1 1 404

MTB 1 1 51 1 X 3 22 19 2 5 1 6 2 114

PAS 20 87 28 2 108 13 14 2 X 17 1 57 151 110 52 1 1 664

SGB 207 4 5 6 59 7 2 11 X 1 66 6 33 1 1 409

SMD 3 1 1 1 1 X 41 1 49

SNM 15 21 1 1 7 135 149 1 X 113 168 611

SPS 94 4 3 3 12 1 182 8 61 X 1 6 375

CMP 2 X 2

DNY 1 25 X 1 27

LAC 41 53 65 32 89 55 22 6 22 X 1 386

LFD 1 29 63 1 44 12 3 X 153

SFS 6 2 X 8

VER 11 1 X 12

XAA 7 165 36 36 42 2,685 3,924 56 7 25 2 7 38 7 2 X 7,039

Sub t o t als 606 660 385 266 637 465 2,966 4,213 709 575 73 252 438 3 25 677 549 20 1 33 2 1 13,556

City Where Incident Occurred


Inc. in Juris. 5,024 4,514 9,451 259 16,412 3,761 3,328 4,800 16,570 2,283 819 821 1,587

OVS 6 30 153 3 473 72 43 60 164 35 42 168 7

TOTAL 5,030 4,544 9,604 262 16,885 3,833 3,371 4,860 16,734 2,318 861 989 1,594

CATEGORY Jul. Aug. Sep. Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June TOTAL PERCENT

FIRE 810 841 759 785 820 847 883 720 732 779 861 732 9,569 13.3%

MEDICAL 4,549 4,873 4,804 4,836 4,869 4,900 5362 4629 4947 4775 4821 4633 57,998 80.5%

SERVICE 258 320 277 270 244 252 257 197 231 254 293 263 3,116 4.3%

OTHER 9 3 4 4 8 3 2 5 5 6 5 5 59 0.1%

OVS* 83 127 105 100 111 102 119 118 108 79 157 102 1,311 1.8%

TOTAL 5,709 6,164 5,949 5,995 6,052 6,104 6,623 5,669 6,023 5,893 6,137 5,735 72,053

*OVS = Outside the Verdugo System (jurisdictions such as LA County, Compton, Downey and Vernon)

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

1984 1986 1988 1990 1992 1993-4 1995-6 1997-8 1999-00 2001-02 2003-04 2005-06 2007-8 2009-10 2011-12

FIRE MEDICAL


* OVS = Responses Outside the Verdugo System to jurisdictions such as LA City and LA County.

Verdugo Fire and Medical IncidentsUntil April 1996, the Verdugo System consisted only of Burbank, Glendale and Pasadena. Two additional citieswere added in 1996, three more in 1999 and one each in 2000, 2005, 2006 and 2009 for a total of 12 Verdugo cities.In September 2011, the Burbank-Glendale-Pasadena Airport Authority Fire Department contracted for dispatchservice, bringing the total to 13 agencies.

In the 17 years since Verdugo began adding contract cities, the total Verdugo incident volume has nearly doubled,due primarily to serving a larger population base and geographic area but also to annual increases in thepopulations of individual cities served. As the chart and table below demonstrate, the vast majority of thisincrease has occurred in Medical incidents. It is also noteworthy that the number of “Outside Verdugo System”responses has more than doubled in this period of time.

Verdugo Fire and Medical Incidents – 30 Years

Number of Incidents Dispatched by the Verdugo System Per Fiscal Year – 20 Years

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1993-4 1994-5 1995-6 1996-7 1997-8 1998-9 1999-2000 2000-1 2001-2 2002-3

FIRE 7,496 6,942 7,361 7,791 7,245 7,205 8,655 9,129 8,770 8,635

MEDICAL 24,258 24,176 25,514 26,429 27,362 27,331 33,299 36,239 37,035 37,622

SERVICE 2,765 2,451 2,384 2,793 2,596 2,597 3,242 3,434 3,387 3,348

OTHER 124 323 178 85 58 111 152 112 245 270

OVS* 38 317 346 528 491 522 552 592 644 779

TOTAL 34,681 34,209 35,783 37,626 37,752 37,766 45,900 49,506 50,081 50,654

2003-4 2004-5 2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 8,381 9,208 9,361 9,804 9,579 9,408 9,768 9,293 9,556 9,569

MEDICAL 39,077 40,019 44,028 47,648 49,670 50,092 53,783 54,144 55,586 57,998

SERVICE 2,802 3,809 3,277 3,449 3,465 3,017 3,224 3,212 3,843 3,116

OTHER 171 98 609 150 67 53 73 82 57 59

OVS* 729 835 988 1,214 1,380 1,328 1,226 1,092 1,128 1,311

TOTAL 51,160 53,969 58,263 62,265 64,161 63,898 68,074 67,823 70,170 72,053

0.0

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Calls Incidents


Verdugo Call VolumeVerdugo Fire Communications personnel answer fire and emergency medical 911 calls, dispatch appropriateemergency equipment, and ensure that all elements of the emergency response system are in communicationwith each other. Verdugo is staffed with three operators and a supervisor 24 hours a day, 7 days a week.

Approximately 72,000 incidents are dispatched by Verdugo annually. Numerous additional telephone calls andradio transmissions are handled in association with these incidents and with the everyday operations of the 44fire stations in the Verdugo System, resulting in telephone and radio traffic that may suddenly become heavierat any hour of the day or night. In fire and medical emergency situations, time is critical. A delay in gettingthrough on the phone can potentially make a difference in the outcome of an emergency. For this reason,numerous statistics related to incoming telephone calls are monitored routinely in emergency communica-tions centers.

• During FY2012-13, Verdugo handled an average of 410 telephone calls per day or 17 calls per hour. About36% of these calls were taken on 911 lines, 22% were on 10-digit emergency lines, and 42% were consideredadministrative. Note: Due to a technical issue, data for 10-digit emergency and administrative lines were notcaptured for July 1-19, 2012, which resulted in a slight underestimate of total calls.• There were about 2.1 calls per incident, an average of 197 incidents per day or 8.2 incidents per hour.• The highest call volume in a single day, including incoming 911, 10-digit emergency and administrative linesplus outgoing calls, occurred April 20, 2013 with 889 phone calls. A brush fire occurred in Monrovia on this day.A brush fire in Glendale led to the second-highest call day two weeks later on May 3, with 824 calls. The fewesttotal calls occurred on Feb. 10, with only 290.• The busiest month in terms of call volume was May 2013, with 14,372 total phone calls. February 2013 wasthe slowest month, with an average of 404 calls per day.• NFPA 1221 standard 7.4.1 from 2013 states, “Ninety-five percent of alarms received on emergency lines shallbe answered within 15 seconds, and 99 percent of alarms shall be answered within 40 seconds.” Verdugo’s callanswering statistics were 99.04% within 15 seconds and 99.98% within 40 seconds*. In the entire year, therewere only three calls where the answering time was over a minute, and only one of these was on a 911 line.• There were 332 abandoned calls during the year, less than one per day. Only 104 of the abandoned calls(about 9 per month) were on 911 lines and the remainder were on other lines. A call is considered abandoned

*Ring time data from May and June 2013 were not included due to a mechanical issue in the State-funded emergency call tracking system.**Includes incoming calls on all lines: 911, other emergency lines, and administrative lines. Outgoing calls were not included.

Verdugo Calls** and Incidents Per Hour

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if the caller hangs up after it has begun to ring but before the call is answered. Follow-up is conducted as quicklyas possible to contact the caller and determine whether an actual emergency exists.

Call Handling TimesThanks to a recent upgrade in the station alerting system, the call-taking/station-notification process has been shortened. The received-to-enteredtime is from answering the phone until the incident is entered into the CADsystem. Entered-to-dispatched time is normally from entry into CAD untilthe vocal dispatch goes out over the radio. However, the recent upgradeprovides a “pre-alert” over Verdugo’s RD-LAP data system that notifiesstations and units of an incoming dispatch when the dispatcher entersthe call into CAD – from several seconds to more than a minute earlier than before the upgrade.

Average received-to-entered time for 911 calls during FY2012-13 was 50 seconds. Entered-to-dispatched timefor these calls averaged 9 seconds. Emergency alarm processing encompasses the time from call receipt todispatch. NFPA 1221 Section 7.4.2 was updated in 2013: “With the exception of the call types identified in 7.4.2.2,80 percent of emergency alarm processing shall be completed within 60 seconds, and 95 percent of alarm process-ing shall be completed within 106 seconds.” If this 2013 standard were applied to received-to-dispatched datafrom CAD for all incident types between July 1, 2012 and June 30, 2013, Verdugo would meet the 60-secondcriterion 65% of the time and the 106-second criterion 95% of the time. The exception mentioned above appliesa somewhat less stringent standard to certain subcategories of incidents that require more time to process andwould result in even better compliance statistics. This exception reads as follows:

7.4.2.2 Emergency alarm processing for the following call types shall be completed within 90 seconds 90 percent of thetime and within 120 seconds 99 percent of the time:

(1) Calls requiring emergency medical dispatch questioning and pre-arrival medical instructions(2) Calls requiring language translation(3) Calls requiring the use of a TTY/TDD device or audio/video relay services(4) Calls of criminal activity that require information vital to emergency responder safety prior to dispatching units(5) Hazardous material incidents(6) Technical rescue

Statistics related to these exceptions will be applied in future annual reports, after a year’s worth of data havebeen acquired.

Top Ten Incident TypesThe ten most common types of incidents that occurred within the Verdugo System in FY 2012-13 are listedbelow, along with the percent of all Verdugo incidents. For comparison, the percents of the same incidenttypes for each of the agencies in the Verdugo System are also included. Values significantly higher or lowerthan those in the Verdugo column reveal how one city may be different from the others.

Incident Type

Verdugo ALH ARC BRK BUR GLN MPK MRV MTB PAS SGB SMD SNM SPS

Shortness of Breath 8.4% 8.9% 7.6% 8.4% 3.4% 10.1% 7.9% 8.2% 8.3% 7.6% 11.0% 6.4% 4.8% 6.8%

Fire Alarm 8.2% 5.2% 11.2% 7.9% 8.4% 4.7% 5.9% 5.9% 8.8% 13.3% 7.4% 5.1% 14.6% 8.7%

Fall - Minor 7.8% 8.4% 10.9% 8.8% 5.3% 7.4% 9.2% 9.2% 7.4% 6.3% 8.6% 9.5% 7.6% 8.8%

Chest Pains - Heart Attack 5.7% 5.0% 4.3% 6.4% 3.4% 7.5% 4.4% 5.0% 5.7% 5.4% 5.1% 3.1% 2.6% 4.8%

Misc Medical 4.8% 5.5% 5.3% 5.4% 8.0% 5.6% 4.7% 5.5% 4.1% 3.9% 4.1% 5.8% 3.5% 4.3%

Person Unconscious-Unresponsive 4.5% 4.9% 4.3% 4.2% 2.7% 4.3% 5.9% 3.8% 4.7% 4.4% 7.4% 2.9% 2.8% 3.1%

Traffic Collision 4.0% 4.2% 5.0% 3.7% 2.7% 3.8% 3.8% 5.2% 5.1% 3.7% 5.0% 2.3% 4.9% 4.3%

Person Down 2.7% 2.1% 1.9% 2.0% 1.1% 2.7% 2.2% 2.2% 2.7% 4.0% 1.6% 2.0% 1.1% 2.5%

Person in Seizure 2.6% 3.0% 1.9% 2.7% 2.7% 2.3% 2.6% 2.6% 3.2% 3.2% 2.3% 1.7% 1.3% 2.4%

Altered Level of Consciousness 2.5% 2.5% 3.0% 2.6% 0.0% 2.6% 2.3% 2.2% 2.6% 2.5% 2.6% 2.7% 1.9% 2.8%

Percent of Agency's Incidents


FY2012-13 Strike Team Responses

In the dry climate of Southern California, fire season maybe considered year-round; wildfires can occur through-out the year. Fire departments must remain in a constantstate of readiness to protect not only the people and prop-erty within their own jurisdiction but also to assist otherfire agencies when a major incident occurs. During FY2012-13, Verdugo dispatched the following strike teams, over-head resources, and single-unit assignments:

Single-Resource Assignments:

Strike Team Responses:

Overhead Assignments:

Incident NameDispatch

Date/TimeUnit

Release

Date/Time

26320 CITRUS ST, SANTA 8/21/12 18:05 BR56 8/23/12 12:29

WILLIAMS, ANF 9/4/12 5:29 WT101 9/7/12 7:23

FILLMORE, VNC 4/8/13 20:00 BR56 4/9/13 12:40

CONEJO GRADE, VENTURA 5/2/13 11:17 BR56 5/5/13 16:57

3149 SAN CARLOS TRAIL, 5/16/13 17:49 OWT11 5/18/13 11:35

GRAND INCIDENT, LPF 5/17/13 3:55 BR56 5/18/13 18:27

POWERHOUSE INC, ANF 5/31/13 7:11 OWT11 6/5/13 16:19

POWERHOUSE INC, ANF 5/31/13 7:11 WT37 6/5/13 21:31

POWERHOUSE INC, ANF 6/2/13 4:05 WT16 6/6/13 11:54

Incident

NumberPersonnel Incident Name or Location Dispatched

Incident

NumberPersonnel Incident Name or Location Dispatched

VFC1243624 G153 CHIPS CREEK, PNF 8/1/12 22:02 VFC1250758 F191 WILLIAMS, ANF 9/4/12 18:55

VFC1244609 B902 PEACEKEEPER WAY, MCCLELLAN 8/6/12 21:46 VFC1251195 B220 WILLIAMS, ANF 9/6/12 21:20

VFC1244981 B199 LITTLE TUJUNGA, ANF 8/8/12 19:02 VFC1251196 B208 WILLIAMS, ANF 9/6/12 21:20

VFC1244983 B208 LITTLE TUJUNGA, ANF 8/8/12 19:09 VFC1251197 B164 WILLIAMS, ANF 9/6/12 21:21

VFC1245002 L066 MANZANITA LAKE CAMPGR., LNP 8/8/12 22:29 VFC1251547 F236 HWY 395, LIKELY, CA 9/8/12 13:42

VFC1245091 B902 FORT COMPLEX, YREKA CA 8/9/12 11:25 VFC1263258 G181 2270 ROUTE 68, NJ 11/3/12 6:11

VFC1245395 B199 JAWBONE INC,CA DESERT 8/10/12 17:11 VFC1326705 L039 REINO RD, NEWBURY PK 5/2/13 17:37

VFC1245397 B208 JAWBONE INC,CA DESERT 8/10/12 17:14 VFC1326706 L065 REINO RD, NEWBURY PK 5/2/13 17:44

VFC1245987 B133 INDIAN INC, OVD 8/13/12 14:16 VFC1332070 F226, F236 WHITE INC, LPF 5/28/13 8:18

VFC1246826 G181 CHIPS INC, PNF 8/17/12 8:13 VFC1332071 F251 WHITE INC, LPF 5/28/13 8:33

VFC1247397 B133 NORTH PASS, MNF 8/19/12 20:17 VFC1332671 B902 POWERHOUSE INC, ANF 5/31/13 5:47

VFC1248495 G216 NORTH PASS, MNF 8/24/12 22:52 VFC1332979 F236 POWERHOUSE INC, ANF 6/1/13 14:28

VFC1249602 B902 NORTH PASS, MNF 8/30/12 9:36 VFC1332981 G334, G525 POWERHOUSE INC, ANF 6/1/13 14:43

VFC1249667 G180 NORTH PASS, MNF 8/30/12 15:43 VFC1332983 L066 POWERHOUSE INC, ANF 6/1/13 14:47

VFC1248577 G153 BAGLEY COMPLEX, SHF 8/25/12 12:09 VFC1333208 G178 POWERHOUSE INC, ANF 6/2/13 17:06

VFC1249825 F251 BAGLEY COMPLEX, SHF 8/31/12 10:12 VFC1337551 B199 POWERHOUSE, ANF 6/23/13 19:15

VFC1251917 L039 BAGLEY COMPLEX, SHF 9/10/12 8:54 VFC1337552 B164 POWERHOUSE, ANF 6/23/13 19:17

VFC1251918 L066 BAGLEY COMPLEX, SHF 9/10/12 8:55

(Photo by Dustin Pierson)

Team # Incident NameDispatch

Date/TimeUnits / Staff Leader Trainee

Release

Date/Time

1202A Williams Inc, Azusa Cyn 9/2/12 16:09 E11, E16, E21, E31, E34 BC5-Beckman BC2-Rifino 9/3/12 2:14

1205A Camarillo Springs Inc 5/2/13 10:48 E101 E105 E61 E71 E91 BC7-Cermak BC6-Harper 5/4/13 15:13

1203A Camarillo Springs Inc 5/2/13 10:52 E11, E14, E26, E29, E31 T02-Propst BC3-Trautwein 5/4/13 16:25

1206A Camarillo Springs Inc 5/2/13 14:04 E15, E21, E52, E63, E74 BC5-Beckman BC2-Marchant 5/4/13 13:53

BSTOES Camarillo Springs Inc 5/3/13 4:01 OE263, OE281, OE317, OE341, OE343 BC105-Spriggs 5/5/13 14:14

WT's Magic Inc, LAC 5/28/13 12:46 COE76, WT101, WT16, WT27 5/28/13 19:57

1204A Powerhouse Inc, ANF 5/30/13 17:36 E101, E105, E52, E61, E71 BC5-Beckman BC9-Phillips 5/31/13 0:18


Multiple-Alarm Fires

In the fire service, an alarm level represents a single complement of apparatus and personnel. For example, ifa first-alarm incident calls for 3 engines, 1 truck, 1 ambulance, and a Battalion Chief, a second alarm will have atotal of 6 engines, 2 trucks, 2 ambulances, and 2 Battalion Chiefs. Any additional units from the second alarmthat will not be needed are cancelled promptly, often before they have left the station. Unusually large firessometimes require a third or fourth alarm, but these are rare.

Normally, the first unit arriving at a fire will dictate a “size-up” of the incident over the radio, such as, “Smokeshowing from rear of two-story apartment building with exterior corridors.” If it becomes apparent that thecomplement of apparatus and personnel already dispatched will not be sufficient, an additional alarm is re-quested over the radio and Verdugo immediately dispatches additional units.

During FY2012-13, Verdugo dispatched 26 multiple-alarm fires in and around the Verdugo cities:

City Date/Time Incident TypeAlarm

LevelStreet Address Verdugo System Units Dispatched

BRK 11/9/12 03:28:47 Structure Fi re 3 4410 W VICTORY BLAU28, BC1, BC3, BC8, CH1, E11, E12, E13, E14, E15, E16, E25, E26, E27, RA13,

RA15, RP11, T11, T12, T26, T29, T31

BRK 5/20/13 12:51:13 Vegetation Fire 2 1500 WALNUT AVBC1, BC2, BC3, BR21, CH1, CH11, E11, E12, E13, E14, E15, E16, E21, E23, E26, E27,

RA11, RA15, WT27

BRK 5/27/13 10:34:04 Structure Fi re 4 140 S GLENOAKS BLAU28, AU81, BC1, BC2, BC21, BC3, E11, E12, E13, E14, E15, E16, E21, E23, E24,

E25, E26, E37, E52, E73, RA11, RA13, RA15, T11, T12, T21, T26, T29

GLN 7/20/12 12:13:12 Veg. Fi re on Fwy 2 NB 2 FWY NO MOUNTAIN STBC1, BC2, BC3, BLS21, E11, E21, E22, E23, E24, E25, E26, E27, E28, E29, E34,

WT16, WT27

GLN 8/1/12 14:45:42 Brush Fi re 2 1925 DEERMONT RDBC1, BC2, BC8, BLS26, BR56, E14, E16, E21, E22, E23, E24, E25, E26, E27, E28,

E29, E33, RA32, RA91, T21, T26, WT27

GLN 8/21/12 16:48:05 Apt. Fi re 3 320 MC HENRY RDBC1, BC2, BC3, BLS25, E21, E22, E23, E24, E25, E26, E27, E28, E29, E33, T11, T21,

T26, T29

GLN 11/30/12 13:44:31 House Fi re 2 1316 JACKSON ST AU28, BC1, BC2, BLS25, E21, E23, E24, E25, E26, E27, E29, T11, T21, T26, T29

GLN 3/19/13 15:28:24 Structure Fi re 2 611 E CHEVY CHASE DR AU28, BC1, BC2, BLS22, E21, E22, E24, E25, E26, E27, T21, T26, T29

GLN 5/3/13 14:07:38 Veg. Fi re on Fwy 3 SB 2 FWY TO WB 134 FWY BC11, BC31, BC8, BR21, E16, E23, E24, E25, E27, E28, E711, E721, E726, E729,

OWT11, WT27, WT41

GLN 5/27/13 00:19:50 Apt. Fi re 3 235 N BRAND BLAU28, BC1, BC2, BC3, BLS25, BLS26, E11, E15, E16, E22, E23, E24, E25, E26, E27,

E28, E29, T11, T21, T26, T29

GLN 5/27/13 19:16:31 Structure Fi re 3 235 N BRAND BLBC1, BC2, BC3, BLS21, E11, E21, E22, E23, E24, E25, E26, E27, E28, E29, T11, T21,

T26, T29

LFD 10/30/12 10:59:40 Brush Fi re 2 WB 134 FWY EO 2 FWYBC1, BC2, BC3, E11, E21, E22, E25, E26, E27, E28, E31, E32, E33, E34, E36, E38,

WT27, WT37

MPK 9/19/12 07:06:17 Structure Fi re 2 2095 S ATLANTIC BL #K AU81, BC5, BC6, E57, E61, E62, E63, E72, E74, Q61, RA61, RA62, T31, T32, T55

MPK 6/22/13 15:14:46 House Fi re 2 518 S GARFIELD AV AU81, BC5, BC6, E61, E62, E63, E71, E73, E74, Q61, RA61, RA62, T31, T71

MRV 4/20/13 11:07:02 Brush Fi re 3 322 N MADISON AV

BC10, BC105, BC3, BC5, BC7, BR21, BR56, CH10, E101, E102, E105, E106, E107,

E22, E24, E32, E33, E34, E37, E52, E63, E701, E702, E72, E72, E91, RA106, RE32,

RA706, SQ101, T101, WT101, WT32

MTB 10/20/12 21:23:14 Apt. Fi re 2 316 WILBER PL AU55, BC55, BC6, CARE1, E55, E56, E57, E62, T55

MTB 11/14/12 10:47:09 Structure Fi re 2 716 WASHINGTON BL BC55, CARE1, CH55, E55, E57, E62, T55

MTB 2/3/13 15:37:24 Structure Fi re 2 630 S MAPLE AV BC55, CARE1, E55, E56, E57, E62, T55

MTB 3/16/13 07:00:42 Structure Fi re 2 1212 W BEVERLY BL BC55, BC6, CARE1, E55, E56, E57, E62, Q61, T55

PAS 7/3/12 20:25:42 House Fi re 2 730 PALISADE STAU81, BC2, BC3, E31, E32, E33, E34, E36, E38, RA31, RA32, RA34, RA36, RA39,

T31, T32, T71

PAS 2/24/13 17:30:17 Apt. Fi re 2 775 WORCESTER AV AU81, BC2, BC3, CH3, E31, E32, E33, E36, E37, E38, RA31, RA34, RA36, RA39, T26,

T31, T32

SGB 4/13/13 08:27:38 Apt. Fi re 2 1120 E LAS TUNAS DR #A AU106, BC5, BC7, E106, E34, E51, E52, E71, E72, E91, Q61, RA51, T31, T32, T71

SGB 5/12/13 05:07:51 House Fi re 2 108 W ANGELENO AV AU81, BC5, BC7, E51, E52, E71, E72, E73, E91, Q61, RA51, T32, T71

SGB 5/17/13 01:37:20 Ga ra ge Fi re 2 1026 S SAN GABRIEL BL AU81, BC5, BC6, BC7, E51, E52, E61, E71, E72, E73, Q61, RA51, T32, T71

SPS 11/30/12 23:10:20 House Fi re 2 1300 MILAN AV AU28, AU81, BC7, BC8, E52, E71, E72, E73, E74, E81, RA81, T21, T31, T71

SPS 2/4/13 22:39:00 Apt. Fi re 2 1511 HUNTINGTON DR AU106, BC7, BC8, E106, E31, E52, E71, E72, E73, E81, Q61, RA81, T31, T71


Because time is of the essence during an emergency response, fire departments keep a close eye on how longit takes their units and personnel to arrive and begin providing assistance. Statistics are generated for TurnoutTime (the time it takes from dispatch to leaving the station), Travel Time (from leaving the station to arrivalonscene), and Total Response Time (from dispatch to arrival onscene of the first unit). These statistics may varydue to a variety of factors such as a city’s geographical layout, the time of day or night, traffic conditions, roadconditions, and emergency unit availability.

The National Fire Protection Association (NFPA) publishes standards for career fire departments that includehow quickly each step of the notification and response process should occur. The 2010 version of the NFPA 1710standard stipulates the following:

4.1.2.1 The fire department shall establish the following objectives:(1) Alarm handling time to be completed in accordance with 4.1.2.3.(2) 80 seconds for turnout time for fire and special operations response and 60 seconds turnout time for EMS

response.(3) 240 seconds or less travel time for the arrival of the first arriving engine company at a fire suppression

incident and 480 seconds or less travel time for the deployment of an initial full alarm assignment at a firesuppression incident.

(4) 240 seconds or less travel time for the arrival of a unit with first responder with automatic externaldefibrillator (AED) or higher level capability at an emergency medical incident.

(5) 480 seconds or less travel time for the arrival of an advanced life support (ALS) unit at an emergencymedical incident, where this service is provided by the fire department provided a first responder with AEDor basic life support (BLS) unit arrived in 240 seconds or less travel time.

4.1.2.4 The fire department shall establish a performance objective of not less than 90 percent for the achieve-ment of each turnout time and travel time objective specified in 4.1.2.1.

The turnout time objective mentioned above provides an additional 20 seconds for fire and special operationsincidents, compared to previous versions of this standard. Special operations is defined as “Those emergencyincidents to which the fire department responds that require specific and advanced training and specialized toolsand equipment.” (3.3.41.2) A full alarm assignment for a structure fire in a typical two-story single-familydwelling is comprised of at least 15 personnel.

Performance MeasurementVerdugo uses three statistics to track response time performance for each firedepartment: Average Time, 90th Percentile, and Percent Meeting Standards.The 90th percentile travel time for a particular agency is the time where 90% ofthat agency’s travel times are lower. When 1,000 response times are listed fromlowest to highest, the 90th percentile time is the 900th entry in that list. Basedon the above NFPA standards, if an agency’s 90th percentile travel time is 240seconds (4 minutes) or less, the standard has been met or exceeded. Results arecalculated separately for Fire, Medical and Service incidents because differentturnout time standards apply. The Service category includes such incident typesas Arcing Wires, Broken Gas Main, Major Flooded Condition, and Wires Down.Percent Meeting Standards is the fraction of responses that meet the NFPAstandard, and section 4.1.2.4 above sets this objective at 90%.

All incident types are included in the calculations, regardless of whether travelis code-2 or code-3. Data excluded: Turnout Times over 5 minutes, Travel Timesover 19 minutes, and Total Response Times over 20 minutes due to the likeli-hood that human or mechanical error prevented the status change from beingrecorded on the mobile computer. This represents less than 0.3% of all incidents.

Response Time Analysis

Number of Incidents(FY 2012-13)

ALH 519 4,213 291

ARC 705 3,594 212

BRK 1,218 7,818 406

BUR 48 147 64

GLN 1,454 14,350 599

MPK 420 3,169 170

MRV 386 2,749 192

MTB 714 3,898 187

PAS 2,915 13,006 621

SGB 276 1,914 93

SMD 103 636 80

SNM 184 588 47

SPS 266 1,188 131

# o f

Service

Incident s

# o f

F ire

Incident s

# o f

M ed ical

Incident s

A gency


Turnout Time (Dispatch to Enroute):

Travel Time (Enroute to Onscene):

Total Response Time (Dispatch to Onscene):

NF PA St d : 1:0 0 ( 1:2 0 f o r F ire & Special Ops.)

Agency FIRE MEDICAL SERVICE Agency FIRE MEDICAL SERVICE Agency FIRE MEDICAL SERVICEALH 01:19 01:01 01:18 ALH 02:15 01:45 02:10 ALH 53% 52% 38%

ARC 01:14 00:53 01:09 ARC 02:11 01:36 02:02 ARC 56% 65% 42%

BRK 01:08 00:58 01:11 BRK 01:59 01:40 01:58 BRK 66% 56% 40%

BUR 00:33 00:26 00:18 BUR 01:28 01:00 00:41 BUR 85% 90% 100%

GLN 01:04 00:41 01:07 GLN 02:00 01:20 01:57 GLN 68% 80% 47%

MPK 01:19 01:08 01:24 MPK 02:19 01:55 02:12 MPK 55% 45% 30%

MRV 01:16 00:52 01:19 MRV 02:10 01:25 02:09 MRV 52% 67% 32%

MTB 01:05 00:59 01:13 MTB 01:58 01:38 02:18 MTB 75% 55% 46%

PAS 01:11 00:55 01:04 PAS 02:07 01:45 02:00 PAS 61% 60% 48%

SGB 01:07 00:47 01:00 SGB 01:51 01:24 01:45 SGB 59% 73% 53%

SMD 01:08 01:14 01:14 SMD 02:27 02:06 02:18 SMD 73% 39% 46%

SNM 01:00 00:53 01:03 SNM 01:50 01:33 02:03 SNM 77% 64% 53%

SPS 01:23 01:09 01:10 SPS 02:05 01:52 01:59 SPS 42% 43% 42%

Average Time 90th Percentile Time % of Responses Meeting NFPA Standard

Goal: 90%


ARC 03:53 03:13 04:04 ARC 06:16 05:11 07:33 ARC 59% 75% 57%

BRK 03:40 03:13 03:54 BRK 06:04 04:52 07:08 BRK 66% 77% 58%

BUR 01:17 01:50 01:54 BUR 02:35 03:19 04:18 BUR 98% 95% 87%

GLN 04:06 03:38 03:51 GLN 06:38 05:28 06:06 GLN 55% 66% 60%

MPK 03:42 03:30 04:09 MPK 06:19 05:35 07:04 MPK 59% 69% 53%

MRV 03:44 03:35 03:55 MRV 05:53 05:35 06:36 MRV 61% 67% 54%

MTB 04:39 04:09 05:11 MTB 07:12 06:18 08:23 MTB 38% 54% 35%

PAS 04:18 03:16 04:05 PAS 07:16 05:16 07:10 PAS 52% 73% 56%

SGB 03:16 03:07 03:22 SGB 05:24 04:34 05:13 SGB 76% 82% 69%

SMD 03:45 02:58 03:54 SMD 05:31 05:17 06:02 SMD 57% 79% 60%

SNM 03:39 03:21 04:20 SNM 05:34 05:03 06:34 SNM 56% 69% 58%

SPS 03:23 03:17 04:07 SPS 05:47 05:28 07:25 SPS 72% 75% 59%


N F P A Std: 4:00 f o r all incident types Goal: 90%


ARC 05:07 04:05 05:13 ARC 07:16 06:03 08:06 ARC 66% 76% 52%

BRK 04:48 04:11 05:05 BRK 07:22 05:57 08:13 BRK 67% 75% 52%

BUR 01:51 02:16 02:12 BUR 03:52 04:06 04:24 BUR 97% 95% 92%

GLN 05:10 04:19 04:58 GLN 07:49 06:10 07:35 GLN 64% 73% 58%

MPK 05:01 04:37 05:33 MPK 08:01 06:37 08:46 MPK 60% 64% 44%

MRV 05:00 04:26 05:14 MRV 07:11 06:31 08:11 MRV 62% 69% 43%

MTB 05:44 05:08 06:24 MTB 08:14 07:20 10:37 MTB 50% 54% 32%

PAS 05:29 04:11 05:09 PAS 08:25 06:11 08:33 PAS 55% 74% 56%

SGB 04:23 03:54 04:22 SGB 06:19 05:30 06:56 SGB 80% 84% 67%

SMD 04:54 04:12 05:08 SMD 07:02 06:22 07:25 SMD 66% 75% 53%

SNM 04:40 04:14 05:23 SNM 06:44 06:07 07:48 SNM 64% 70% 43%

SPS 04:47 04:26 05:18 SPS 07:14 06:41 09:30 SPS 72% 69% 51%

NF PA St d : 5:0 0 ( 5:2 0 f o r F ire & Special Ops.) Goal: 90%



Out of Jurisdiction Incidents by Category

FIREIncidents

MEDICALIncidents

SERVICE &OTHERIncidents

FIRE ALH ARC BRK BUR GLN MPK MRV MTB PAS SGB SMD SNM SPS CMP DNY LAC LFD OOJ SFS USF VER XAA Subtotals

ALH X 1 2 1 89 1 1 34 53 23 59 3 267

ARC 3 X 1 69 35 3 4 2 1 14 1 133

BRK 1 X 46 89 2 1 6 1 18 15 6 11 196

BUR 1 X 1

GLN 1 2 75 1 X 1 1 1 28 1 41 63 2 8 225

MPK 103 1 X 1 76 35 4 66 2 4 292

MRV 1 93 4 X 1 1 1 32 1 1 135

MTB 1 14 1 X 3 7 17 5 1 6 2 57

PAS 11 37 9 39 9 10 1 X 16 1 26 63 20 19 1 1 263

SGB 44 1 1 3 14 1 1 1 X 1 29 3 30 1 130

SMD 1 1 1 X 2 1 6

SNM 2 5 1 1 30 25 X 8 10 82

SPS 8 1 2 2 3 1 78 2 4 X 1 6 108

CMP 1 X 1

DNY 15 X 1 16

LAC 31 45 53 29 36 29 16 20 X 1 260

LFD 1 5 13 1 28 9 2 X 59

SFS 6 X 6

VER 9 1 X 10

XAA 5 6 17 29 7 53 117 27 5 1 4 27 3 2 X 303

Subtotals 179 179 113 47 229 190 170 268 297 156 7 105 152 3 8 284 106 20 1 33 2 1 2,550

MEDICAL ALH ARC BRK BUR GLN MPK MRV MTB PAS SGB SMD SNM SPS DNY LAC LFD Subtotals

ALH X 1 2 2 120 1 1 9 196 14 69 2 1 418

ARC 2 X 4 1 127 37 8 14 1 13 1 208

BRK 1 X 146 242 11 1 95 496

BUR 2 X 2 4

GLN 1 180 5 X 1 2 37 1 54 296 577

MPK 143 3 X 1 63 1 63 1 275

MRV 1 219 5 X 5 18 9 257

MTB 1 36 X 14 2 2 55

PAS 8 48 18 2 69 4 4 1 X 1 27 72 87 33 374

SGB 159 3 4 2 45 6 1 4 X 33 3 3 1 264

SMD 2 1 1 X 39 43

SNM 13 16 1 6 93 122 1 X 102 158 512

SPS 85 1 7 87 6 57 X 243

CMP 1 1

DNY 1 9 X 10

LAC 8 8 5 52 22 4 5 1 X 105

LFD 23 50 14 1 X 88

SFS 2 2

VER 2 2

XAA 2 155 17 5 32 2,618 3,792 24 2 25 1 2 11 4 6,690

Subtotals 415 452 255 155 383 252 2,765 3,922 345 402 64 135 248 16 380 435 10,624

(Total Out of Jurisdiction Incidents by Agency: see p.10)

SERVICE

& OTHERALH ARC BRK BUR GLN MPK MRV MTB PAS SGB SMD SNM SPS DNY LAC LFD Subtotals

ALH X 5 2 12 3 13 35

ARC X 14 4 1 1 20

BRK 2 3 X 64 21 3 6 1 6 1 107

BUR X 1 1

GLN 2 3 13 X 2 9 1 3 6 39

MPK 2 X 6 1 9

MRV 12 X 12

MTB 1 X 1 2

PAS 1 2 1 X 4 16 3 27

SGB 4 1 6 X 4 15

SNM 12 2 X 3 17

SPS 1 3 1 2 17 X 24

DNY 1 X 1

LAC 2 7 3 1 4 2 1 1 X 21

LFD 1 2 3 X 6

XAA 4 2 2 3 14 15 5 1 46

Subtotals 12 29 17 64 25 23 31 23 67 17 2 12 38 1 13 8 382


Hospital Transports

Over 80% of emergency responses in the Verdugo System are medical incidents. An engine and an ambulanceare dispatched to medical incidents in all but two cities. In Monrovia, an engine and a squad respond and aprivate ambulance is called for transports. In Montebello, a private ambulance responds with a paramedicengine.

The table below lists the number of transports to each hospital by each agency. It also shows average andmaximum time spent during patient drop-off at each hospital for FY12-13. This time was calculated by subtract-ing the ambulance’s “Available on Radio” time from its “Transport Complete” time. Note that the numbers oftransports may be somewhat underestimated due to the way some transports are entered on the mobilecomputer.

* Maximum time at hospital is calculated using the time a unit went Available on Radio or Available in Quarters following a patienttransport. If the AOR or AIQ status change was not entered immediately upon leaving the hospital, time at hospital is overestimated. Waittimes over 2 hours that could not be verified were not included here.** Hospitals with 5 or fewer total transports: Downey Community, Foothill Presbyterian, Pomona Valley, White Memorial.

Number of Transports in FY 12-13:

Agency

Provi ding

Transport: ALH

AM

BR

A

AR

CA

DIA

BU

RB

AN

K

GLE

ND

ALE

MO

NR

OV

IA

MO

NTE

REY

PA

RK

MO

NTE

BEL

LO

PA

SAD

ENA

SAN

GA

BR

IEL

SAN

MA

RIN

O

SIER

RA

MA

DR

E

SOU

TH P

ASA

DEN

A

TOTAL

Average

Ti me at

Hospi ta l

(mi n:s ec)

Maxi mum

Time at

Hos pi ta l*

(hr:mi n:sec)

Al hambra Hos pita l 1,041 1 1 22 5 3 32 13 80 1,198 0:22:46 1:54:12

Beverl y Hos pita l 1 71 1,199 1 1,272 0:15:59 2:11:33

Chil dren's Hospi ta l Los Angeles 1 17 55 1 74 0:33:01 1:16:34

East Va l ley Hos pi ta l 5 1 6 0:28:45 0:57:49

Garfi eld Medica l Center 704 1,112 38 156 8 7 2,025 0:23:47 2:34:24

Glendal e Adventi s t Medica l Center 1 25 5,122 6 193 1 1 6 5,355 0:20:36 2:16:20

Glendal e Memori a l Hospi ta l 7 2,886 2 13 4 2,912 0:17:38 1:38:55

Greater El Monte 18 18 0:20:18 0:44:58

Hunti ngton Memori a l Hospi ta l 140 103 1 134 102 8,118 87 281 61 509 9,536 0:28:58 2:46:11

Kais er - Ba ldwi n Pk. 12 7 33 52 0:35:52 1:08:26

Kais er - Los Angel es 27 1 28 0:38:58 1:02:28

LAC/USC Med. Ctr. 73 9 65 178 1 114 116 7 32 3 2 3 603 0:36:19 2:16:20

Methodi st Hos pita l of S. Ca l i forni a 7 2,344 769 1 696 52 79 318 10 4,276 0:27:38 2:28:42

Monterey Park Hos pita l 12 390 8 1 1 412 0:23:37 1:20:57

Whi tti er Presbyteri an

Intercommunity Hospi ta l66 66 0:25:34 0:50:05

Providence Holy Cross Med. Ctr. 34 34 0:39:06 1:12:22

Providence St. Joseph Med. Ctr. 3,324 792 2 4,118 0:23:38 2:04:37

San Gabri el Va l l ey Medi ca l Center 847 11 74 7 1,006 161 1 14 2,121 0:22:51 1:58:46

St. Franci s Medica l Center 7 7 0:38:48 1:02:50

Verdugo Hil l s Hospi ta l 1 918 1 54 1 975 0:18:28 1:43:46

Other Hos pi ta l s** 3 3 2 1 1 10

2,827 2,480 3,475 10,119 911 1,787 1,471 9,095 1,367 552 383 631 35,098

Alhambra Fire Department


FIRE

CALLS

FIRE MEDICAL (cont.)

MEDICAL



MEDICAL

CALLS

There were 5,024 incidents in Alhambra during fiscal year 2012-13. When an emergency call comes in, thedispatcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for Alhambra for each type code in these catego-ries during FY2012-13, along with the percent of incidents in that category for the year. Of the 114 type codeslisted below, the three most frequent incident types were Shortness of Breath (10.6% of Medical incidents),Fall - Minor (10.0% of Medical incidents), and Miscellaneous Medical (6.5% of Medical incidents).


APARTMENT HOUSE FIRE 10 1.9%

APPLIANCE FIRE - MAJOR 11 2.1%

CARBON MONOXIDE ALARM 13 2.5%

ELECTRICAL FIRE 14 2.7%

EXPLOSIVES/BOMB THREAT/SCARE 1 0.2%FIRE ALARM 263 51.3%

FIRE ALARM RESET 4 0.8%

FIRE NOW OUT 7 1.4%

HOUSE FIRE 24 4.7%

ILLEGAL BURNING 15 2.9%

MISC OUTSIDE FIRE 10 1.9%

MISC OUTSIDE FIRE ON THE FWY 2 0.4%

REFUSE FIRE 22 4.3%SMOKE IN A STRUCTURE 13 2.5%

SMOKE IN THE AREA 15 2.9%

SPRINKLER SYSTEM ACTIVATED 3 0.6%

STRUCTURE FIRE 12 2.3%

TRANSFORMER/STREET LIGHT FIRE 13 2.5%

UNKNOWN TYPE FIRE 4 0.8%

VEGETATION FIRE 9 1.8%

VEGETATION FIRE ON THE FWY 4 0.8%VEHICLE FIRE 23 4.5%

VEHICLE FIRE IN A STRUCTURE 1 0.2%

VEHICLE FIRE ON THE FREEWAY 20 3.9%

ABDOMINAL PAIN - ALS 20 0.5%

ABDOMINAL PAIN - BLS 95 2.3%

ALLERGIC REACTION 10 0.2%

ALTERED LEVEL OF CONSCIOUSNESS 126 3.0%

ANIMAL/STINGS - ALS 2 <0.1%

ANIMAL/STINGS - BLS 6 0.1%ASSAULT VICTIM 110 2.6%

ASSIST THE INVALID 51 1.2%

BACK PAIN 38 0.9%

BLOOD PRESSURE PROBLEM 79 1.9%

BURN INJURY 3 0.1%

CHEST PAINS - HEART ATTACK 252 6.0%

CVA-NEUROLOGIC 87 2.1%

DIABETIC PROBLEM 71 1.7%

DROWNING/DIVING INCIDENT 3 0.1%

ELECTRICAL SHOCK INJURY 1 <0.1%EMER MEDICAL SVC ON THE FWY 13 0.3%

EMS CALL -- NO DETAILS 36 0.9%

EXPOSURE 6 0.1%

EYE INJURY 7 0.2%

FALL MAJOR 54 1.3%

FALL MINOR 422 10.0%

G.I. BLEED 32 0.8%

GUNSHOT WOUND 12 0.3%

HEAD PAIN 27 0.6%

HEART PROBLEM 74 1.8%

HOSPITAL TRANSFER 13 0.3%

INGESTION-POISONING-INHALATION 47 1.1%

INJURY TC WITH FUEL SPILL 1 <0.1%

INVESTIGATE THE WELFARE 2 <0.1%

MEDICAL ALARM 51 1.2%

MINOR TRAUMA 147 3.5%

MISC MEDICAL 275 6.5%

NOSE BLEED NON-TRAUMATIC 8 0.2%

OBSTETRICS/GYNECOLOGICAL 24 0.6%

OVERDOSE 61 1.4%

PEDIATRIC 0-36 MONTHS 63 1.5%

PERSON CHOKING 11 0.3%

PERSON DIZZY 87 2.1%

PERSON DOWN 107 2.5%

PERSON HANGING 1 <0.1%

PERSON IN SEIZURE 153 3.6%

PERSON NOT BREATHING 72 1.7%

PERSON SICK 49 1.2%

PERSON STABBED 5 0.1%

PERSON UNCONSCIOUS-UNRESPONSIVE 244 5.8%

PSYCHIATRIC 76 1.8%

RESCUE 5 0.1%

RESCUE ON THE FWY 8 0.2%

SEVERE TRAUMA 23 0.5%

SHORTNESS OF BREATH 447 10.6%

SYNCOPE/FAINTED NOW CONS 96 2.3%

TRAFFIC COLLISION 213 5.1%

TRAFFIC COLLISION ON THE FWY 86 2.0%

TRAFFIC COLLISION W/BICYCLE 31 0.7%

TRAFFIC COLLISION W/MOTORCYCLE 22 0.5%

TRAFFIC COLLISION W/PEDESTRIAN 65 1.5%

TRAFFIC COLLISION WITH TRAIN 1 <0.1%

TRAFFIC COLLISION-RESCUE 14 0.3%

UNKNOWN MEDICAL 65 1.5%

VEHICLE INTO A STRUCTURE 4 0.1%

ANIMAL RESCUE / ASSIST 12 4.0%

ARCING WIRES 7 2.4%

BEE INVESTIGATION 1 0.3%BIO-CHEMICAL THREAT 2 0.7%

BIOHAZARD INVESTIGATION 7 2.4%

BROKEN GAS MAIN 6 2.0%

BROKEN WATER MAIN 4 1.3%CHEMICAL OUTSIDE 9 3.0%

DAMAGE INVESTIGATION 5 1.7%

ELEVATOR RESCUE 23 7.7%

FLOWING/GUSHING/SHEARED HYDRNT 9 3.0%FUEL SPILL 9 3.0%

HAZARDOUS MATERIALS RESPONSE 1 0.3%

INVESTIGATE A HAZARDOUS COND 56 18.9%

INVESTIGATE OVERCROWDING 3 1.0%MAJOR FLOODED CONDITION 13 4.4%

MALFUNCTION 2 0.7%

MINOR FLOODING 14 4.7%

MISC RESPONSE FOR 1 ENGINE 5 1.7%MISC. ODOR INVESTIGATION 13 4.4%

ODOR OF NATURAL GAS INSIDE 6 2.0%

ODOR OF NATURAL GAS OUTSIDE 10 3.4%

ONE STORY ROOF CHECK 5 1.7%PD ASSIST/STAND-BY 13 4.4%

PERSON LOCKED IN - LOCKED OUT 11 3.7%

PUBLIC ASSIST 13 4.4%

ROOF CHECK 2 STORIES & ABOVE 7 2.4%WIRES DOWN 31 10.4%

OTHERINCIDENT TYPE # INCIDENTS


SERVICE

% OF

MEDICAL

CALLS


SERVICE

CALLS

0

5 0 0

1 ,0 0 0

1 ,5 0 0

2 ,0 0 0

2 ,5 0 0

3 ,0 0 0

3 ,5 0 0

4 ,0 0 0

4 ,5 0 0

2 0 0 6 -0 7 2 0 0 7 -8 2 0 0 8 -9 2 0 0 9 -1 0 2 0 1 0 -1 1 2 0 1 1 -1 2 2 0 1 2 -1 3

FIR E M ED IC AL


Alhambra Incidents by Month and Category

*OVS = Responses Outside the Verdugo System

Responses Per Unit

Unit IDBattalion 7Engine 71Engine 72Engine 73Engine 74Ambulance 71Ambulance 74Truck 71USR71

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Alhambra Incidents: 7 Fiscal Years

Responses179

1,7511,4751,0871,1902,5471,931

7576

Year

Out of Jurisdiction Responses

The Alhambra Fire Department was dispatched to inci-dents outside their jurisdiction 720 times in FY2012-13:

Arcadia 2Burbank 4Glendale 3LA City 1LA County 5Monrovia 2Montebello 2

Monterey Park 214Pasadena 45San Gabriel 261San Marino 40South Pasadena 141TOTAL 720

Other agencies were dispatched to incidents in Alham-bra 606 times during the same time period:

Arcadia 5Burbank 3Glendale 4LA City 1Monterey Park 248Monrovia 2

Pasadena 20San Gabriel 207San Marino 15South Pasadena 94Other Agencies 7

TOTAL 606

The Alhambra Fire Department was dispatched to5,024 incidents within its city borders and an addi-tional 720 incidents in other jurisdictions. At leasttwo units are dispatched to most incidents.

CATEGORY Jul. Aug. Sep. Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June TOTAL PERCENT

FIRE 54 38 48 44 45 48 47 32 50 47 31 35 519 10.3%

MEDICAL 333 353 385 364 340 327 378 335 369 375 342 312 4,213 83.8%

SERVICE 18 29 30 33 23 14 21 19 13 36 33 22 291 5.8%

OTHER 0 0 0 0 0 0 0 0 0 0 1 0 1 0.0%

OVS* 0 0 0 0 0 0 0 1 0 2 3 0 6 0.1%

TOTAL 405 420 463 441 408 389 446 387 432 460 410 369 5,030

2006-07 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 798 748 551 559 519 515 519

MEDICAL 3,127 3,319 3,887 3,899 3,869 3,988 4,213

SERVICE 240 244 278 250 264 346 291

OTHER 6 0 1 4 2 0 1

OVS* 61 60 11 5 6 2 6

TOTAL 4,232 4,371 4,728 4,717 4,660 4,851 5,030


Arcadia Fire Department

There were 4,514 incidents in Arcadia during fiscal year 2012-13. When an emergency call comes in, the dis-patcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for Arcadia for each type code in these categoriesduring FY2012-13, along with the percent of incidents in that category for the year. Of the 114 type codes listedbelow, the three most frequent incident types were Fire Alarm (72.5% of Fire incidents), Fall - Minor (13.7% ofMedical incidents), and Shortness of Breath (9.6% of Medical incidents).


FIRE

CALLS


MEDICAL


MEDICAL

CALLS


SERVICE

CALLS






ELECTRICAL VAULT FIRE 3 0.4%

EXPLOSION 1 0.1%

EXPLOSIVES/BOMB THREAT/SCARE 3 0.4%

FIRE ALARM 511 72.5%


FIRE NOW OUT 6 0.9%

GARAGE FIRE 3 0.4%

HOUSE FIRE 18 2.6%



REFUSE FIRE 10 1.4%

SMOKE IN A STRUCTURE 11 1.6%







VEGETATION FIRE ON THE FWY 4 0.6%

VEHICLE FIRE 13 1.8%







ANIMAL/STINGS - ALS 2 0.1%

ANIMAL/STINGS - BLS 9 0.3%

ASSAULT VICTIM 65 1.8%


BACK PAIN 28 0.8%


BURN INJURY 1 <0.1%





EMER MEDICAL SVC ON THE FWY 11 0.3%


EXPOSURE 7 0.2%

EYE INJURY 2 0.1%

FALL MAJOR 65 1.8%


G.I. BLEED 34 0.9%


HEAD PAIN 14 0.4%


HOSPITAL TRANSFER 1 <0.1%


INVESTIGATE THE WELFARE 6 0.2%




NON-INJURY TRAFFIC COLLISION 1 <0.1%



OVERDOSE 27 0.8%




PERSON DOWN 85 2.4%




PERSON SICK 46 1.3%


PERSON THREATENING TO JUMP 2 0.1%


PSYCHIATRIC 41 1.1%

RESCUE 2 0.1%













SPECIAL EVENT 2


ARCING WIRES 4 1.9%

BEE INVESTIGATION 2 0.9%



BROKEN WATER MAIN 4 1.9%

CHEMICAL OUTSIDE 6 2.8%



FLOWING/GUSHING/SHEARED HYDRNT 4 1.9%

FUEL SPILL 11 5.2%



MAJOR FLOODED CONDITION 12 5.6%

MALFUNCTION 10 4.7%


MISC RESPONSE ENGINE & TRUCK 1 0.5%

MISC RESPONSE FOR 1 ENGINE 2 0.9%

MISC. ODOR INVESTIGATION 5 2.3%



ONE STORY ROOF CHECK 2 0.9%

PD ASSIST/STAND-BY 3 1.4%



ROOF CHECK 2 STORIES & ABOVE 4 1.9%

WIRES DOWN 29 13.6%


Arcadia Incidents by Month and Category

Arcadia Incidents: 13 Fiscal Years

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0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE MEDICAL

Arcadia Fire and Medical Incidents Per Year

Year

CATEGORY Jul. Aug. Sep. Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June TOTAL PER C EN T

FIRE 67 73 65 60 29 50 65 69 45 48 72 62 705 15.5%

MEDICAL 301 288 279 321 295 336 311 281 308 296 289 289 3,594 79.1%

SERVICE 18 18 19 18 15 21 19 14 19 15 14 22 212 4.7%

OTHER 0 0 0 1 2 0 0 0 0 0 0 0 3 0.1%

OVS* 1 1 3 4 2 4 1 3 3 3 5 0 30 0.7%

TOTAL 387 380 366 404 343 411 396 367 375 362 380 373 4,544

2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 796 713 761 743 914 773 798 748 762 703 633 716 705

MEDICAL 2,633 2,691 2,877 2,968 2,907 3,079 3,127 3,319 3,154 3,296 3,344 3,442 3,594

SERVICE 318 244 285 245 267 249 240 244 223 218 198 335 212

OTHER 3 3 4 5 2 6 6 0 3 4 0 6 3

OVS* 35 34 46 52 37 49 61 60 41 36 42 36 30

TOTAL 3,785 3,685 3,973 4,013 4,127 4,156 4,232 4,371 4,183 4,257 4,217 4,535 4,544*OVS = Responses Outside the Verdugo System


Responses Per Unit

The Arcadia Fire Department was dispatched to4,514 incidents within its city borders and an addi-tional 361 incidents in other jurisdictions. At leasttwo units are dispatched to most incidents.

Unit IDAir Utility 106Battalion 105Engine 105Engine 106Engine 107Ambulance 105Ambulance 106Truck 105USAR 106

Responses3

1771,7522,166

8131,8181,887

8548


The Arcadia Fire Department was dispatched to inci-dents outside their jurisdiction 361 times in FY2012-13:

Alhambra 5Burbank 5Bur. Airport 1LA City 1LA County 28Monrovia 210Pasadena 76

San Gabriel 11San Marino 3Sierra Madre 19South Pasadena 1Other Cities 1TOTAL 361

Other agencies were dispatched to incidents in Arcadia660 times during the same time period:

Alhambra 2Burbank 4Glendale 5LA County 41Monrovia 324Pasadena 87

San Gabriel 4San Marino 21Sierra Madre 3South Pasadena 4Other Agencies 165TOTAL 660


Burbank Fire Department

There were 9,451 incidents in Burbank during fiscal year 2012-13. When an emergency call comes in, thedispatcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for Burbank for each type code in these catego-ries during FY2012-13, along with the percent of incidents in that category for the year. Of the 121 type codeslisted below, the three most frequent incident types were Fall - Minor (10.8% of Medical incidents), Shortnessof Breath (10.3% of Medical incidents), and Fire Alarm (61.9% of Fire incidents).


FIRE

CALLS


MEDICAL


MEDICAL

CALLS


SERVICE

CALLS




APPLIANCE FIRE - MINOR 3 0.2%

ARSON INVESTIGATION 1 0.1%

BRUSH FIRE 3 0.2%






FIRE NOW OUT 21 1.7%

GARAGE FIRE 6 0.5%

HOUSE FIRE 30 2.5%




REFUSE FIRE 22 1.8%











FIRE TRAINING 5

SPECIAL EVENT 3

ABANDONED REFRIGERATOR 3 0.7%


ARCING WIRES 12 2.9%BEE INVESTIGATION 4 1.0%



BROKEN WATER MAIN 14 3.4%CHEMICAL OUTSIDE 21 5.2%



FLOWING/GUSHING/SHEARED HYDRNT 11 2.7%FUEL SPILL 25 6.1%



INVESTIGATE OVERCROWDING 2 0.5%MAJOR FLOODED CONDITION 11 2.7%

MALFUNCTION 16 3.9%



MISC. RESPONSE FOR A TRUCK 1 0.2%


ODOR OF NATURAL GAS OUTSIDE 31 7.6%ONE STORY ROOF CHECK 1 0.2%



PUBLIC ASSIST 13 3.2%WIRES DOWN 18 4.4%









BACK PAIN 94 1.2%


BURN INJURY 3 <0.1%





ELECTRICAL SHOCK INJURY 2 <0.1%



EXPOSURE 12 0.2%

EYE INJURY 6 0.1%

FALL MAJOR 149 1.9%


G.I. BLEED 65 0.8%

GUNSHOT WOUND 3 <0.1%

HEAD PAIN 46 0.6%









MISC RESPONSE ENGINE & RA 1 <0.1%

MISC RESPONSE FOR 1 RA 1 <0.1%

MOUNTAIN RESCUE 7 0.1%




OVERDOSE 102 1.3%







PERSON SICK 121 1.5%

PERSON STABBED 3 <0.1%

PERSON THREATENING TO JUMP 3 <0.1%


PSYCHIATRIC 94 1.2%

RESCUE 6 0.1%














Burbank Incidents by Month and Category

Burbank Incidents: 20 Fiscal Year History

Burbank Fire and Medical Incidents Per Year

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

FIRE MEDICALYear

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CATEGORY Jul. Aug. Sep. Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June TOTAL PERC EN T

FIRE 117 115 103 90 108 84 101 100 89 94 115 102 1,218 12.7%

MEDICAL 591 650 629 622 689 673 712 631 674 657 666 624 7,818 81.4%

SERVICE 31 48 37 33 35 33 33 23 33 25 45 30 406 4.2%

OTHER 1 0 0 1 0 2 0 1 3 1 0 0 9 0.1%

OVS* 7 24 22 9 9 4 13 16 9 6 18 16 153 1.6%

TOTAL 747 837 791 755 841 796 859 771 808 783 844 772 9,604

1993-4 1994-5 1995-6 1996-7 1997-8 1998-9 1999-00 2000-1 2001-2 2002-3

FIRE 1,849 1,739 1,858 1,756 1,581 1,642 1,621 1,457 1,365 1,349

MEDICAL 5,276 5,368 5,490 5,378 5,775 5,812 6,075 6,262 6,444 6,497

SERVICE 775 652 619 648 598 687 655 631 557 548

OTHER 32 53 33 4 5 6 13 9 21 14

OVS* 0 0 7 17 25 21 31 36 34 50

TOTAL 7,932 7,812 8,007 7,803 7,984 8,168 8,395 8,395 8,421 8,458

2003-4 2004-5 2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 1,253 1,532 1,478 1,554 1,392 1,348 1,293 1,240 1,249 1,218

MEDICAL 6,651 6,612 6,893 7,146 7,350 7,136 7,418 7,567 7,487 7,818

SERVICE 452 552 504 529 485 452 443 478 494 406

OTHER 8 9 4 13 6 3 1 15 8 9

OVS* 56 52 66 141 152 148 144 124 135 153

TOTAL 8,420 8,757 8,945 9,383 9,385 9,087 9,299 9,424 9,373 9,604*OVS = Responses Outside the Verdugo System


Responses Per Unit

The Burbank Fire Department was dispatched to9,451 incidents within its city borders and an addi-tional 543 incidents in other cities. At least twounits are dispatched to most incidents.

Unit IDBattalion 1Engine 11Engine 12Engine 13Engine 14Engine 15Engine 16Hazmat 12Ambulance 11Ambulance 13Ambulance 15Truck 11Truck 12Water Tender 16

Burbank Photos by Ross A. Benson Photography

Responses404

3,0291,4091,6561,3992,170

91238

3,0762,3683,132

855534

3


The Burbank Fire Department was dispatched to inci-dents outside their jurisdiction 543 times in FY2012-13:

Alhambra 3Arcadia 4Glendale 352LA City 111LA County 25Monrovia 2Monterey Park 3

Montebello 1Pasadena 23San Gabriel 1South Pasadena 1Other Cities 17TOTAL 543

Other agencies were dispatched to incidents in Burbank382 times during the same time period:

Alhambra 4Arcadia 5Glendale 268LA City 29Monterey Park 3

Pasadena 28San Gabriel 5South Pasadena 3Other Agencies 37TOTAL 382


There were 259 incidents within airport jurisdiction during fiscal year 2012-13. When an emergency call comesin, the dispatcher determines and enters the most appropriate and descriptive type code into the ComputerAssisted Dispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. Thetable below shows how many incidents were entered into the CAD system for Airport Fire for each type code inthese categories during FY2012-13, along with the percent of incidents in that category for the year. Of the 39type codes listed below, the four most frequent incident types were Fuel Spill (42.2% of Service incidents),Chemical Outside (40.6% of Service incidents), Emergency Landing at Airport (45.8% of Fire incidents) and FireAlarm (45.8% of Fire incidents.)

Burbank-Glendale-Pasadena Airport Authority Fire Department


FIRE

CALLS

FIRE MEDICAL SERVICE


% OF

MEDICAL

CALLS


SERVICE

CALLS

AIRPORT ALERT 1--STAND BY 1 2.1%

EMERGENCY LANDING AT AIRPORT 22 45.8%

FIRE ALARM 22 45.8%

REFUSE FIRE 1 2.1%


VEHICLE FIRE 1 2.1%




BACK PAIN 2 1.4%

BURN INJURY 2 1.4%



FALL MAJOR 1 0.7%

FALL MINOR 14 9.5%

HEAD PAIN 2 1.4%






PERSON DOWN 3 2.0%


PERSON SICK 9 6.1%


PSYCHIATRIC 2 1.4%

RESCUE 1 0.7%









FUEL SPILL 27 42.2%




Responses Per Unit

Airport Fire units were dispatched to259 incidents within their jurisdictionand 6 additional incidents in other ju-risdictions. At least three units aredispatched to most incidents:

Unit IDCrash 1Crash 2Crash 3Crash 4Rescue 17Utility 17

Responses108

3427

2256

4

Airport Fire Incidents: 2 Fiscal Years

CATEGORY Jul. Aug. Sep. Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June TOTAL PERC ENT

FIRE 1 3 5 4 5 7 2 3 2 1 8 7 48 18.3%

MEDICAL 11 15 15 6 13 17 7 15 9 9 16 14 147 56.1%

SERVICE 10 7 9 7 4 5 6 1 6 2 3 4 64 24.4%

OTHER 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0%

OVS* 0 0 0 0 0 0 0 1 0 0 1 1 3 1.1%

TOTAL 22 25 29 17 22 29 15 20 17 12 28 26 262

2011-12 2012-13

FIRE 43 48

MEDICAL 135 147

SERVICE 89 64

OTHER 1 0

OVS* 0 3

TOTAL 268 262



Glendale Fire Department

There were 16,412 incidents in Glendale during fiscal year 2012-13. When an emergency call comes in, thedispatcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for Glendale for each type code in these catego-ries during FY2012-13, along with the percent of incidents in that category for the year. Of the 126 type codeslisted below, the three most frequent incident types were Shortness of Breath (11.9% of Medical incidents),Chest Pains - Heart Attack (8.8% of Medical incidents), and Fall - Minor (8.7% of Medical incidents).


FIRE

CALLS


MEDICAL


MEDICAL

CALLS


SERVICE

CALLS

OTHER






BRUSH FIRE 20 1.4%




EXPLOSION 2 0.1%





GARAGE FIRE 3 0.2%

HOUSE FIRE 40 2.8%




REFUSE FIRE 35 2.5%

















ANIMAL/STINGS - BLS 17 0.1%ASSAULT VICTIM 196 1.4%


BACK PAIN 233 1.6%


BURN INJURY 8 0.1%

CHEST PAINS - HEART ATTACK 1,265 8.8%

COLLAPSE/EXTRICATION/RESCUE 1 <0.1%



DROWNING/DIVING INCIDENT 1 <0.1%ELECTRICAL SHOCK INJURY 4 <0.1%



EXPOSURE 15 0.1%

EYE INJURY 9 0.1%

FALL MAJOR 241 1.7%

FALL MINOR 1,247 8.7%

G.I. BLEED 123 0.9%


HEAD PAIN 101 0.7%









MOUNTAIN RESCUE 3 <0.1%




OVERDOSE 157 1.1%









PERSON STABBED 6 <0.1%

PERSON THREATENING TO JUMP 5 <0.1%


PSYCHIATRIC 184 1.3%

RESCUE 11 0.1%



SHORTNESS OF BREATH 1,706 11.9%

SWIFT WATER RESCUE 2 <0.1%












ARCING WIRES 17 2.7%









FUEL SPILL 22 3.5%



INVESTIGATE A MUDLSIDE 1 0.2%


MALFUNCTION 17 2.7%












WIRES DOWN 32 5.0%


SPECIAL EVENT 4

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

FIRE MEDICAL

Glendale Incidents by Month and Category

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Glendale Fire and Medical Incidents Per Year

Glendale Incidents: 20 Fiscal Year History



FIRE 112 122 112 121 123 143 122 116 107 135 148 93 1,454 8.6%

MEDICAL 1,073 1,213 1,175 1,126 1,180 1,211 1409 1160 1249 1204 1219 1131 14,350 85.0%

SERVICE 49 66 49 51 38 50 62 38 35 47 62 52 599 3.5%

OTHER 2 1 0 1 1 0 0 1 0 2 1 0 9 0.1%

OVS* 36 49 36 37 48 39 40 46 37 21 47 37 473 2.8%

TOTAL 1,272 1,451 1,372 1,336 1,390 1,443 1,633 1,361 1,428 1,409 1,477 1,313 16,885

1993-4 1994-5 1995-6 1996-7 1997-8 1998-9 1999-0 2000-1 2001-2 2002-3

FIRE 2,377 2,077 2,304 2,340 2,087 2,089 2,121 1,968 1,799 1,700

MEDICAL 9,782 9,644 10,479 10,213 10,544 10,608 11,020 11,062 11,442 11,235

SERVICE 1,217 961 888 998 959 871 926 921 991 932

OTHER 61 163 28 10 12 23 36 30 46 64

OVS* 0 0 106 200 171 172 165 154 155 190

TOTAL 13,437 12,845 13,805 13,761 13,773 13,763 14,268 14,135 14,433 14,121

2003-4 2004-5 2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 1,701 1,733 1,702 1,649 1,668 1,564 1,602 1,460 1,476 1,454

MEDICAL 11,795 11,850 12,261 12,522 12,862 12,685 13,156 13,338 13,610 14,350

SERVICE 770 1,024 789 718 706 668 653 630 694 599

OTHER 28 26 7 17 17 6 13 19 9 9

OVS* 180 204 211 415 476 541 426 393 404 473

TOTAL 14,474 14,837 14,970 15,321 15,729 15,464 15,850 15,840 16,193 16,885


Year


Responses Per Unit

The Glendale Fire Department was dispatched to16,412 incidents within its city borders and an addi-tional 841 incidents in other jurisdictions. At leasttwo units are dispatched to most incidents.

Unit IDAir Utility 28Battalion 2BLS21BLS22BLS25BLS26BLS27BLS29Brush 21Engine 21Engine 22Engine 23Engine 24

Photos by Jerry Jacobs

Responses18

5724,0841,5323,6893,4231,3771,864

143,5192,840

4081,272

Unit IDEngine 25Engine 26Engine 27Engine 28Engine 29HazMat 24OWT11Truck 21Truck 26Truck 29USAR 22Water Tender 27

Responses3,1722,9532,355

7821,223

435

1,4431,206

3091014


The Glendale Fire Department was dispatched to inci-dents outside their jurisdiction 841 times in FY2012-13:

Alhambra 4Arcadia 5Burbank 268Bur. Airport 6LA City 365LA County 98Monrovia 3

Monterey Park 4Montebello 1Pasadena 74Sierra Madre 1South Pasadena 2Other Cities 10TOTAL 841

Other agencies were dispatched to incidents in Glendale637 times during the same time period:

Alhambra 3Burbank 352LA City 63LA County 53Monrovia 9Montebello 1Monterey Park 1

Pasadena 108San Gabriel 6San Marino 1Sierra Madre 1South Pasadena 3Other Agencies 36TOTAL 637

Monrovia Fire Department

There were 3,328 incidents in Monrovia during fiscal year 2012-13. When an emergency call comes in, thedispatcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for Monrovia for each type code in these catego-ries during FY2012-13, along with the percent of incidents in that category for the year. Of the 111 type codeslisted below, the three most frequent incident types were Fall - Minor (11.3% of Medical incidents), Shortnessof Breath (10.1% of Medical incidents), and Fire Alarm (51.6% of Fire incidents).


FIRE

CALLS


MEDICAL


MEDICAL

CALLS


SERVICE

CALLS

OTHER





BRUSH FIRE 2 0.5%







FIRE NOW OUT 7 1.8%

GARAGE FIRE 3 0.8%

HOUSE FIRE 8 2.1%



REFUSE FIRE 10 2.6%










WATER TENDER REQUEST 1 0.3%



ALLERGIC REACTION 21 0.8%ALTERED LEVEL OF CONSCIOUSNESS 75 2.7%





BACK PAIN 39 1.4%BLOOD PRESSURE PROBLEM 23 0.8%

BURN INJURY 2 0.1%



DIABETIC PROBLEM 52 1.9%ELECTRICAL SHOCK INJURY 2 0.1%



EXPOSURE 2 0.1%

FALL MAJOR 38 1.4%FALL MINOR 310 11.3%

G.I. BLEED 21 0.8%


HEAD PAIN 12 0.4%










OVERDOSE 39 1.4%




PERSON DOWN 73 2.7%

PERSON HANGING 2 0.1%



PERSON SICK 27 1.0%




PSYCHIATRIC 51 1.9%

RESCUE 2 0.1%














ARCING WIRES 5 2.6%








FUEL SPILL 3 1.6%


INVESTIGATE A MUDLSIDE 1 0.5%


MALFUNCTION 6 3.1%













WIRES DOWN 49 25.5%

SPECIAL EVENT 1

0

500

1,000

1,500

2,000

2,500

3,000

2000-1 2001-2 2002-3 2003-4 2004-5 2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE MEDICAL


Monrovia Incidents by Month and Category

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Monrovia Incidents: 13 Fiscal Year History

Year

Monrovia Fire and Medical Incidents Per Year


FIRE 34 35 27 27 37 39 48 21 37 21 29 31 386 11.5%

MEDICAL 218 226 247 236 248 251 247 191 234 222 220 209 2,749 81.5%

SERVICE 12 22 16 8 21 14 12 12 11 22 23 19 192 5.7%

OTHER 1 0 0 0 0 0 0 0 0 0 0 0 1 0.0%

OVS* 4 4 2 3 4 4 5 2 2 2 8 3 43 1.3%

TOTAL 269 287 292 274 310 308 312 226 284 267 280 262 3,371

2000-1 2001-2 2002-3 2003-4 2004-5 2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 621 597 491 461 504 510 523 501 479 462 492 488 386

MEDICAL 2,244 2,309 2,314 2,443 2,449 2,384 2,480 2,462 2,467 2,494 2,357 2,657 2,749

SERVICE 252 257 265 216 244 238 218 224 186 184 178 266 192

OTHER 2 4 47 7 0 1 3 1 0 0 1 1 1

OVS* 28 47 55 56 47 36 49 58 50 41 30 29 43

TOTAL 3,147 3,214 3,172 3,183 3,244 3,169 3,273 3,246 3,182 3,181 3,058 3,441 3,371


Responses Per Unit

The Monrovia Fire Department was dispatched to3,328 incidents within its city borders and an addi-tional 404 incidents in other jurisdictions. At leasttwo units are dispatched to most incidents.

Unit IDBattalion 10Engine 101Engine 102Squad 101Truck 101Water Tender 101


Responses138

1,9531,5891,792

6838


The Monrovia Fire Department was dispatched to inci-dents outside their jurisdiction 404 times in FY2012-13:

Alhambra 2Arcadia 324Glendale 9LA County 41Montebello 1

Pasadena 6Sierra Madre 19Other Cities 2TOTAL 404

Other agencies were dispatched to incidents in Mon-rovia 281 times during the same time period, in additionto 2,685 responses by other* units:

Alhambra 2Arcadia 210Burbank 2Glendale 3LA City 1LA County 32Montebello 1

Monterey Park 2Pasadena 14San Gabriel 7San Marino 7Other* 2,685TOTAL 2,996

*These responses are usually by private ambulances but may alsorefer to helicopters or other specialized units or responses. Thehigh total in Monrovia is due to the use of private ambulances forEMS incidents; a Fire Department Squad and Engine are also dis-patched in most instances.


There were 4,800 incidents in Montebello during fiscal year 2012-13. When an emergency call comes in, thedispatcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for Montebello for each type code in thesecategories during FY2012-13, along with the percent of incidents in that category for the year. Of the 114 typecodes listed below, the three most frequent incident types were Fire Alarm (60.9% of Fire incidents), Shortnessof Breath (10.3% of Medical incidents), and Fall - Minor (9.3% of Medical incidents).

Montebello Fire Department


% OF

FIRE

CALLS


MEDICAL


% OF

MEDICAL

CALLS


SERVICE

CALLS


MEDICAL

CALLS





BRUSH FIRE 1 0.1%







FIRE NOW OUT 6 0.8%

GARAGE FIRE 2 0.3%

HOUSE FIRE 26 3.7%




REFUSE FIRE 13 1.8%



















BACK PAIN 30 0.8%


BURN INJURY 6 0.2%






EXPOSURE 5 0.1%

EYE INJURY 5 0.1%

FALL MAJOR 54 1.4%

FALL MINOR 361 9.3%

G.I. BLEED 34 0.9%


HEAD PAIN 14 0.4%




INVESTIGATE THE WELFARE 1 <0.1%




MISC RESPONSE ENGINE & RA 1 <0.1%



OVERDOSE 47 1.2%







PERSON SICK 51 1.3%



PSYCHIATRIC 74 1.9%

RESCUE 4 0.1%










TRAFFIC COLLISION WITH TRAIN 3 0.1%





ARCING WIRES 3 1.5%


BIOHAZARD INVESTIGATION 7 3.6%BROKEN GAS MAIN 4 2.0%






FUEL SPILL 5 2.6%HAZARDOUS MATERIALS RESPONSE 2 1.0%



MALFUNCTION 4 2.0%



MISC. ODOR INVESTIGATION 6 3.1%MISC. RESPONSE FOR A TRUCK 2 1.0%






PUBLIC ASSIST 4 2.0%ROOF CHECK 2 STORIES & ABOVE 1 0.5%

WIRES DOWN 30 15.3%

OTHER


FIRE TRAINING 1

0

50 0

1,0 00

1,5 00

2,0 00

2,5 00

3,0 00

3,5 00

4,0 00

4,5 00

20 09 -10 2 01 0-1 1 2 011 -12 20 12 -13

FIREM ED ICAL

Montebello Fire and Medical Incidents Per Year

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Responses Per Unit

The Montebello Fire Department was dispatchedto 4,800 incidents within its city borders and anadditional 114 incidents in other jurisdictions. Atleast two units are dispatched to most incidents.

Unit IDAir Utility 55Battalion 55Brush Engine 55Brush Engine 56Engine 55Engine 56Engine 57Truck 55USR55


Montebello Incidents by Month and Category

Montebello Incidents: 4 Fiscal Year History

Responses11

19728

2,4951,1581,8571,030

1


The Montebello Fire Department was dispatched to in-cidents outside their jurisdiction 114 times in FY2012-13:

Bur. Airport 1Glendale 1LA City 2LA County 19

Monrovia 1Monterey Park 51Other Cities 39TOTAL 114

Other agencies were dispatched to incidents in Monte-bello 289 times during the same time period, in additionto 3,924 responses by other* units::

Alhambra 2Burbank 1Glendale 1LA County 89Monrovia 1Monterey Park 145Pasadena 2

San Gabriel 2Sierra Madre 1South Pasadena 1Other Agencies 44Other Units* 3,924TOTAL 4,213

*The high total in Montebello is primarily due to the use of privateambulances for EMS incidents. These responses are usually by pri-vate ambulances but may also refer to helicopters or other special-ized units or responses.


FIRE 51 64 56 57 57 67 77 58 56 60 57 54 714 14.7%

MEDICAL 303 304 345 385 303 313 331 285 336 338 337 318 3,898 80.2%

SERVICE 14 20 18 24 12 18 13 10 13 21 13 11 187 3.8%

OTHER 0 1 0 0 0 0 0 0 0 0 0 0 1 0.0%

OVS* 3 6 7 2 3 5 8 1 5 5 8 7 60 1.2%

TOTAL 371 395 426 468 375 403 429 354 410 424 415 390 4,860

2009-10 2010-11 2011-12 2012-13

FIRE 694 685 641 714

MEDICAL 3,909 3,930 3,906 3,898

SERVICE 238 204 192 187

OTHER 1 0 0 1

OVS* 93 51 69 60

TOTAL 4,935 4,870 4,808 4,860


Year


Monterey Park Fire Department

There were 3,761 incidents in Monterey Park during fiscal year 2012-13. When an emergency call comes in, thedispatcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for Monterey Park for each type code in thesecategories during FY2012-13, along with the percent of incidents in that category for the year. Of the 115 typecodes listed below, the three most frequent incident types were Fall - Minor (11.1% of Medical incidents),Shortness of Breath (9.6% of Medical incidents), and Person Unconscious/Unresponsive (7.2% of Medical inci-dents).


% OF

FIRE

CALLS


MEDICAL


% OF

MEDICAL

CALLS


SERVICE

CALLS

OTHER



MEDICAL

CALLS




BRUSH FIRE 1 0.2%






FIRE NOW OUT 5 1.2%

GARAGE FIRE 1 0.2%

HOUSE FIRE 17 4.0%




REFUSE FIRE 23 5.5%















ALTERED LEVEL OF CONSCIOUSNESS 87 2.7%ANIMAL/STINGS - ALS 2 0.1%




BACK PAIN 29 0.9%

BLOOD PRESSURE PROBLEM 45 1.4%CHEST PAINS - HEART ATTACK 169 5.3%



DROWNING/DIVING INCIDENT 1 <0.1%

ELECTRICAL SHOCK INJURY 2 0.1%



EXPOSURE 3 0.1%

EYE INJURY 2 0.1%

FALL MAJOR 58 1.8%


G.I. BLEED 29 0.9%


HEAD PAIN 11 0.3%











OVERDOSE 41 1.3%




PERSON DOWN 85 2.7%



PERSON SICK 47 1.5%




PSYCHIATRIC 43 1.4%

RESCUE 1 <0.1%














ARCING WIRES 5 2.9%









FUEL SPILL 9 5.3%




MALFUNCTION 4 2.4%













WIRES DOWN 13 7.6%

SPECIAL EVENT 2

0

500

1,000

1,500

2,000

2,500

3,000

3,500

2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE MEDICAL

Monterey Park Incidents by Month and Category

Responses Per Unit

The Monterey Park Fire Department was dis-patched to 3,761 incidents within its city bordersand an additional 576 incidents in other jurisdic-tions. At least two units are dispatched to mostincidents.

Unit IDBattalion 6Engine 61Engine 62Engine 63Ambulance 61Ambulance 62Quint 61Truck 61

Monterey Park Incidents: 8 Fiscal Year History

Year


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1,7511,3631,0361,9361,519

542162


The Monterey Park Fire Department was dispatched toincidents outside their jurisdiction 576 times in FY2012-13:

Alhambra 248Burbank 3Glendale 1LA County 66Monrovia 2Montebello 145

Pasadena 1San Gabriel 99San Marino 1South Pasadena 4Other Cities 6TOTAL 576

Other agencies were dispatched to incidents in MontereyPark 465 times during the same time period:

Alhambra 214Burbank 3Glendale 4LA County 65Montebello 51Pasadena 13

San Gabriel 59San Marino 1Sierra Madre 1South Pasadena 12Other Agencies 42TOTAL 465


FIRE 38 26 21 42 43 41 48 31 38 26 41 25 420 11.0%

MEDICAL 251 252 257 260 282 293 302 265 275 243 235 254 3,169 82.7%

SERVICE 12 30 16 13 12 7 15 9 12 14 17 13 170 4.4%

OTHER 0 0 0 0 0 0 0 2 0 0 0 0 2 0.1%

OVS* 4 5 7 5 5 1 7 8 7 8 11 4 72 1.9%

TOTAL 305 313 301 320 342 342 372 315 332 291 304 296 3,833

2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 413 400 425 440 414 387 370 420

MEDICAL 2,767 2,722 2,969 2,847 2,995 2,851 2,899 3,169

SERVICE 187 188 185 161 170 176 176 170

OTHER 2 1 1 1 4 5 2 2

OVS* 259 207 161 131 85 79 70 72

TOTAL 3,628 3,518 3,741 3,580 3,668 3,498 3,517 3,833*OVS = Responses Outside the Verdugo System


Pasadena Fire Department

There were 16,570 incidents in Pasadena during fiscal year 2012-13. When an emergency call comes in, thedispatcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for Pasadena for each type code in these catego-ries during FY2012-13, along with the percent of incidents in that category for the year. Of the 126 type codeslisted below, the three most frequent incident types were Fire Alarm (76.1% of Fire incidents), Shortness ofBreath (9.8% of Medical incidents), and Fall - Minor (8.1% of Medical incidents).


% OF

FIRE

CALLS


MEDICAL


% OF

MEDICAL

CALLS


SERVICE

CALLS

OTHER




BRUSH FIRE 4 0.1%





FIRE ALARM 2,218 76.1%



GARAGE FIRE 6 0.2%

HOUSE FIRE 56 1.9%




REFUSE FIRE 52 1.8%



SPRINKLER SYSTEM ACTIVATED 1 <0.1%


TRAIN FIRE 1 <0.1%
















BACK PAIN 133 1.0%


BURN INJURY 5 <0.1%


COLLAPSE/EXTRICATION/RESCUE 1 <0.1%



DROWNING/DIVING INCIDENT 2 <0.1%

ELECTRICAL SHOCK INJURY 3 <0.1%



EXPOSURE 35 0.3%

EYE INJURY 16 0.1%

FALL MAJOR 317 2.4%

FALL MINOR 1,059 8.1%

G.I. BLEED 103 0.8%


HEAD PAIN 78 0.6%













OVERDOSE 200 1.5%









PERSON STABBED 31 0.2%PERSON THREATENING TO JUMP 8 0.1%


PSYCHIATRIC 241 1.9%

RESCUE 13 0.1%



SHORTNESS OF BREATH 1,272 9.8%












ARCING WIRES 2 0.3%


BIO-CHEMICAL THREAT 1 0.2%








FUEL SPILL 22 3.7%



INVESTIGATE OVERCROWDING 6 1.0%


MALFUNCTION 9 1.5%













WIRES DOWN 25 4.2%


SPECIAL EVENT 23TRANSFER TO POLICE DEPT 3

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

FIRE MEDICAL

Pasadena Incidents by Month and Category

Pasadena Incidents: 20 Fiscal Year History

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Pasadena Fire and Medical Incidents Per Year


1993-4 1994-5 1995-6 1996-7 1997-8 1998-9 1999-0 2000-1 2001-2 2002-3

FIRE 3,253 3,034 3,073 3,146 3,090 2,963 2,962 3,020 3,105 3,065

MEDICAL 9,196 9,139 9,254 9,389 9,574 9,417 9,731 10,136 10,333 10,745

SERVICE 773 833 817 803 759 784 789 784 786 739

OTHER 31 107 114 66 37 81 96 56 154 125

OVS* 0 0 40 110 42 67 66 43 66 97

TOTAL 13,253 13,113 13,298 13,514 13,502 13,312 13,644 14,039 14,444 14,771

2003-4 2004-5 2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 2,986 3,099 3,013 2,939 2,870 2,822 2,826 2,788 2,865 2,915

MEDICAL 11,194 10,996 11,526 11,623 12,141 11,906 11,935 12,154 12,629 13,006

SERVICE 675 915 766 744 840 641 639 671 779 621

OTHER 92 32 20 39 33 34 41 34 30 28

OVS* 98 107 103 141 205 174 151 122 128 164

TOTAL 15,045 15,149 15,428 15,486 16,089 15,577 15,592 15,769 16,431 16,734



FIRE 239 234 229 251 258 275 269 221 214 232 246 247 2,915 17.4%

MEDICAL 1,073 1,128 1,077 1,087 1,073 1,043 1,190 1,061 1,047 1,027 1,092 1,108 13,006 77.7%

SERVICE 70 47 50 47 53 62 50 52 48 35 49 58 621 3.7%

OTHER 3 1 4 1 5 1 2 1 2 2 2 4 28 0.2%

OVS* 8 12 10 17 15 18 16 16 21 8 16 7 164 1.0%

TOTAL 1,393 1,422 1,370 1,403 1,404 1,399 1,527 1,351 1,332 1,304 1,405 1,424 16,734


Responses Per Unit

The Pasadena Fire Department was dispatched to16,570 incidents within its city borders and an addi-tional 664 incidents in other jurisdictions. At leasttwo units are dispatched to most incidents.

Unit IDAmbulance 31Ambulance 32Ambulance 33Ambulance 34Ambulance 36Ambulance 39Battalion 3BLS33BLS833Engine 31Engine 32

*These responses are usually by private ambulances but may also refer tohelicopters or other specialized units or responses.

Responses2,9342,309

22,3363,0641,030

5873,223

144,0251,926

Unit IDEngine 33Engine 34Engine 36Engine 37Engine 38Rescue Cushion 32Truck 31Truck 32USAR 32WT32WT37

Responses3,5962,0563,1911,591

92924

1,717880

4413


The Pasadena Fire Department was dispatched to inci-dents outside their jurisdiction 664 times in FY2012-13:

Alhambra 20Arcadia 87Burbank 28Bur. Airport 2Glendale 108LA City 52LA County 110Monrovia 14

Montebello 2Monterey Park 13San Gabriel 17San Marino 57Sierra Madre 1South Pasadena 151Other Cities 2TOTAL 664

Other agencies were dispatched to incidents in Pasa-dena 709 times during the same time period:

Alhambra 45Arcadia 76Burbank 23Glendale 74LA City 44LA County 55Monrovia 6

Monterey Park 1San Gabriel 11San Marino 135Sierra Madre 1South Pasadena 182Other Agencies* 56TOTAL 709

San Gabriel Fire Department

There were 2,283 incidents in San Gabriel during fiscal year 2012-13. When an emergency call comes in, thedispatcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for San Gabriel for each type code in thesecategories during FY2012-13, along with the percent of incidents in that category for the year. Of the 105 typecodes listed below, the three most frequent incident types were Shortness of Breath (13.3% of Medical inci-dents), Fall - Minor (10.4% of Medical incidents), and Fire Alarm (62.0% of Fire incidents).


FIRE

CALLS


MEDICAL


% OF

MEDICAL

CALLS


SERVICE

CALLS


MEDICAL

CALLS










FIRE NOW OUT 5 1.8%

GARAGE FIRE 1 0.4%

HOUSE FIRE 9 3.3%



REFUSE FIRE 8 2.9%








VEHICLE FIRE 9 3.3%









ASSIST THE INVALID 29 1.5%BACK PAIN 12 0.6%


BURN INJURY 1 0.1%







EXPOSURE 3 0.2%

EYE INJURY 1 0.1%

FALL MAJOR 24 1.3%


G.I. BLEED 12 0.6%


HEAD PAIN 8 0.4%




INJURY TC WITH FUEL SPILL 1 0.1%







OVERDOSE 14 0.7%




PERSON DOWN 38 2.0%



PERSON SICK 33 1.7%



PSYCHIATRIC 19 1.0%

RESCUE 2 0.1%














ARCING WIRES 1 1.1%


BIOHAZARD INVESTIGATION 5 5.3%BROKEN GAS MAIN 1 1.1%





FUEL SPILL 4 4.3%INVESTIGATE A HAZARDOUS COND 2 2.1%

INVESTIGATE OVERCROWDING 1 1.1%


MALFUNCTION 2 2.1%







PERSON LOCKED IN - LOCKED OUT 5 5.3%PUBLIC ASSIST 6 6.4%

WIRES DOWN 14 14.9%

0

500

1,000

1,500

2,000

2,500

2000-1 2001-2 2002-3 2003-4 2004-5 2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE MEDICAL


San Gabriel Incidents by Month and Category

The San Gabriel Fire Department was dispatched to incidents outsidetheir jurisdiction 409 times in FY2012-13:

Responses Per Unit

The San Gabriel Fire Depart-ment was dispatched to 2,283incidents within its city bor-ders and an additional 409 in-cidents in other jurisdictions.At least two units are dis-patched to most incidents.

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San Gabriel Incidents: 13 Fiscal Year History

San Gabriel Fire and Medical Incidents Per Year

Year

Other agencies were dispatched to incidents in San Gabriel 575 timesduring the same time period:

Unit IDBattalion 5Engine 51Engine 52Ambulance 51USR51


Responses162

1,3571,2741,800

1

Alhambra 207Arcadia 4Burbank 5Glendale 6LA City 1

LA County 33Monrovia 7Montebello 2Monterey Park 59Pasadena 11

Alhambra 261Arcadia 11Burbank 1LA County 22Monterey Park 99

Pasadena 17San Marino 149South Pasadena 8Other Cities 7TOTAL 575

San Marino 66Sierra Madre 1South Pasadena 6Other Cities 1TOTAL 409


FIRE 23 31 27 17 30 18 26 17 20 35 19 13 276 11.9%

MEDICAL 154 149 152 167 145 167 195 153 179 170 140 143 1,914 82.6%

SERVICE 4 15 8 6 6 9 4 0 10 16 8 7 93 4.0%

OTHER 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0%

OVS* 2 3 3 2 2 2 3 2 3 4 5 4 35 1.5%

TOTAL 183 198 190 192 183 196 228 172 212 225 172 167 2,318

2000-1 2001-2 2002-3 2003-4 2004-5 2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 327 261 308 346 300 356 317 287 250 260 265 286 276

MEDICAL 1,646 1,540 1,593 1,594 1,631 1,594 1,582 1,724 1,726 1,633 1,719 1,739 1,914

SERVICE 119 132 101 110 136 105 120 117 94 87 84 128 93

OTHER 3 5 2 7 3 1 1 0 0 3 1 0 0

OVS* 124 130 109 108 107 86 46 45 55 25 33 33 35

TOTAL 2,219 2,068 2,113 2,165 2,177 2,142 2,066 2,173 2,125 2,008 2,102 2,186 2,318*OVS = Responses Outside the Verdugo System

San Marino Fire Department

There were 821 incidents in San Marino during fiscal year 2012-13. When an emergency call comes in, thedispatcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for San Marino for each type code in thesecategories during FY2012-13, along with the percent of incidents in that category for the year. Of the 86 typecodes listed below, the three most frequent incident types were Fire Alarm (78.3% of Fire incidents), Fall -Minor (12.8% of Medical incidents), and Traffic Collision (8.2% of Medical incidents).


FIRE

CALLS


MEDICAL


MEDICAL

CALLS


SERVICE

CALLS

San Marino Incidents by Month and Category



BRUSH FIRE 1 0.5%CARBON MONOXIDE ALARM 2 1.1%



FIRE ALARM RESET 2 1.1%FIRE NOW OUT 3 1.6%

GARAGE FIRE 1 0.5%

HOUSE FIRE 5 2.7%MISC OUTSIDE FIRE 1 0.5%

REFUSE FIRE 1 0.5%

SMOKE IN A STRUCTURE 4 2.2%SMOKE IN THE AREA 3 1.6%



UNKNOWN TYPE FIRE 1 0.5%VEGETATION FIRE 3 1.6%

VEHICLE FIRE 1 0.5%








BACK PAIN 7 1.2%


BURN INJURY 2 0.3%



MEDICAL

CALLS




ELECTRICAL SHOCK INJURY 1 0.2%EMS CALL -- NO DETAILS 4 0.7%

EXPOSURE 2 0.3%

FALL MAJOR 17 2.9%

FALL MINOR 75 12.8%

G.I. BLEED 4 0.7%

HEAD PAIN 1 0.2%HEART PROBLEM 10 1.7%





NOSE BLEED NON-TRAUMATIC 9 1.5%OBSTETRICS/GYNECOLOGICAL 4 0.7%

OVERDOSE 7 1.2%



PERSON DIZZY 8 1.4%

PERSON DOWN 11 1.9%PERSON IN SEIZURE 13 2.2%


PERSON SICK 5 0.9%



PSYCHIATRIC 6 1.0%RESCUE 1 0.2%





TRAFFIC COLLISION W/BICYCLE 8 1.4%TRAFFIC COLLISION W/MOTORCYCLE 2 0.3%






ARCING WIRES 1 2.1%BROKEN WATER MAIN 5 10.6%


ELEVATOR RESCUE 2 4.3%FLOWING/GUSHING/SHEARED HYDRNT 2 4.3%

INVESTIGATE A HAZARDOUS COND 8 17.0%MAJOR FLOODED CONDITION 2 4.3%

MALFUNCTION 1 2.1%

MINOR FLOODING 8 17.0%MISC. ODOR INVESTIGATION 3 6.4%

ODOR OF NATURAL GAS INSIDE 1 2.1%ODOR OF NATURAL GAS OUTSIDE 3 6.4%


PERSON LOCKED IN - LOCKED OUT 2 4.3%PUBLIC ASSIST 4 8.5%

WIRES DOWN 1 2.1%


FIRE 23 11 15 18 18 14 17 9 14 16 16 13 184 18.6%

MEDICAL 47 52 51 50 58 45 46 53 49 54 49 34 588 59.5%

SERVICE 5 4 2 8 2 2 3 3 5 3 4 6 47 4.8%

OTHER 1 0 0 0 0 0 0 0 0 1 0 0 2 0.2%

OVS* 11 9 9 14 16 17 19 16 19 13 15 10 168 17.0%

TOTAL 87 76 77 90 94 78 85 81 87 87 84 63 989


OTHER


SPECIAL EVENT 2

0

100

200

300

400

500

600

700

FIRE MEDICAL


San Marino Incidents: 17 Fiscal Year History

Responses Per Unit

The San Marino Fire Department was dispatchedto 821 incidents within its city borders and anadditional 611 incidents in other jurisdictions. Atleast two units are dispatched to most incidents.

Unit IDBattalion 9Engine 91Ambulance 91

Year

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Responses19

9321,016


The San Marino Fire Department was dispatched toincidents outside their jurisdiction 611 times in FY2012-13:

Alhambra 15Arcadia 21Glendale 1LA County 168Monrovia 7Monterey Park 1

Pasadena 135San Gabriel 149Sierra Madre 1South Pasadena 113TOTAL 611

Other agencies were dispatched to incidents in SanMarino 252 times during the same time period:

Alhambra 40Arcadia 3LA County 22Monterey Park 1Pasadena 57

San Gabriel 66South Pasadena 61Other Agencies 2TOTAL 252

1996-7 1997-8 1998-9 1999-00 2000-1 2001-2 2002-3 2003-4 2004-5

FIRE 210 184 203 234 186 187 193 177 184

MEDICAL 465 465 454 503 537 538 575 589 547

SERVICE 111 114 106 116 118 121 97 71 165

OTHER 3 1 0 0 1 3 2 7 7

OVS* 178 220 224 205 117 116 149 120 126

TOTAL 967 984 987 1,058 959 965 1,016 964 1,029

2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 201 217 206 171 167 171 206 184

MEDICAL 542 540 589 577 567 550 532 588

SERVICE 73 80 80 54 48 67 86 47

OTHER 0 1 0 1 0 1 1 2

OVS* 125 102 141 131 153 145 156 168

TOTAL 941 940 1,016 934 935 934 981 989*OVS = Responses Outside the Verdugo System

Sierra Madre Fire Department

There were 819 incidents in Sierra Madre during fiscal year 2012-13. When an emergency call comes in, thedispatcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for Sierra Madre for each type code in thesecategories during FY2012-13, along with the percent of incidents in that category for the year. Of the 82 typecodes listed below, the three most frequent incident types were Fall - Minor (12.9% of Medical incidents),Shortness of Breath (8.6% of Medical incidents), and Miscellaneous Medical (7.8% of Medical incidents).


FIRE

CALLS

MEDICAL (cont.) SERVICE

MEDICAL


MEDICAL

CALLS


SERVICE

CALLS


MEDICAL

CALLS

Sierra Madre Incidents by Month and Category


FIRE




FIRE ALARM 44 42.7%


FIRE NOW OUT 1 1.0%

HOUSE FIRE 7 6.8%


REFUSE FIRE 1 1.0%





VEHICLE FIRE 3 2.9%









BACK PAIN 9 1.4%






EYE INJURY 1 0.2%

FALL MAJOR 12 1.9%

FALL MINOR 82 12.9%

G.I. BLEED 5 0.8%

HEAD PAIN 4 0.6%










OVERDOSE 12 1.9%




PERSON DOWN 17 2.7%



PERSON SICK 7 1.1%



PSYCHIATRIC 10 1.6%

RESCUE 2 0.3%











ARCING WIRES 3 3.8%




FUEL SPILL 3 3.8%



MALFUNCTION 6 7.5%










WIRES DOWN 14 17.5%


FIRE 10 7 4 9 13 7 12 2 13 7 11 8 103 12.0%

MEDICAL 56 62 49 54 60 60 50 40 49 52 56 48 636 73.9%

SERVICE 3 5 8 10 7 7 5 7 9 4 4 11 80 9.3%

OTHER 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0%

OVS* 7 8 3 2 2 0 1 1 1 4 5 8 42 4.9%

TOTAL 76 82 64 75 82 74 68 50 72 67 76 75 861


0

100

200

300

400

500

600

700

800

2000-1 2001-2 2002-3 2003-4 2004-5 2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE MEDICAL


Responses Per Unit

The Sierra Madre Fire Department was dis-patched to 819 incidents within its city bordersand an additional 49 incidents in other jurisdic-tions. A typical response is one or two units.

Unit IDAmbulance 41Battalion 4BLS 41Engine 41Water Tender 41

Year

Sierra Madre Incidents: 12 Fiscal Year History

Sierra Madre Fire and Medical Incidents Per Year

Responses677

8012

3304


The Sierra Madre Fire Department was dispatched toincidents outside their jurisdiction 49 times in FY2012-13:

Arcadia 3Glendale 1LA County 41Montebello 1Monterey Park 1Pasadena 1Other Cities 1TOTAL 49

Other agencies were dispatched to incidents in SierraMadre 73 times during the same time period:

Arcadia 19Glendale 1LA County 6Monrovia 19Pasadena 1San Gabriel 1San Marino 1Other Agencies 25TOTAL 73

2000-1 2001-2 2002-3 2003-4 2004-5 2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 116 120 92 91 100 114 110 137 106 103 108 96 103

MEDICAL 452 512 467 497 464 498 553 602 600 628 671 698 636

SERVICE 107 97 136 70 81 114 95 89 84 95 93 122 80

OTHER 2 3 4 6 3 2 2 1 0 0 0 0 0

OVS* 3 14 12 7 3 6 13 20 7 16 35 43 42

TOTAL 680 746 711 671 651 734 773 849 797 842 907 959 861*OVS = Responses Outside the Verdugo System

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ents

South Pasadena Fire Department

There were 1,587 incidents in South Pasadena during fiscal year 2012-13. When an emergency call comes in, thedispatcher determines and enters the most appropriate and descriptive type code into the Computer AssistedDispatch (CAD) system. Each type code falls within a category: Fire, Medical, Service, or Other. The table belowshows how many incidents were entered into the CAD system for South Pasadena for each type code in thesecategories during FY2012-13, along with the percent of incidents in that category for the year. Of the 112 typecodes listed below, the three most frequent incident types were Fall - Minor (11.8% of Medical incidents), FireAlarm (46.3% of Fire incidents), and Shortness of Breath (9.2% of Medical incidents).


FIRE

CALLS


MEDICAL


MEDICAL

CALLS


SERVICE

CALLS


% OF

MEDICAL

CALLS





BRUSH FIRE 3 1.0%

BRUSH STRIKE TEAM XLC-1202A 1 0.3%





FIRE ALARM 1 0.3%


FIRE NOW OUT 5 1.7%

HOUSE FIRE 9 3.0%




MUTUAL AID RESPONSE 2 0.7%

OVERHEAD MUTUAL AID REQUEST 24 8.0%

REFUSE FIRE 3 1.0%















ARCING WIRES 3 2.2%








FUEL SPILL 2 1.5%




MALFUNCTION 3 2.2%










WIRES DOWN 19 14.1%

OTHER










BACK PAIN 12 1.0%


BUILDING COLLAPSE RESCUE 1 0.1%






EXPOSURE 2 0.2%

FALL MAJOR 19 1.6%


G.I. BLEED 15 1.3%

HEAD PAIN 2 0.2%








NON-INJURY TRAFFIC COLLISION 1 0.1%



OVERDOSE 15 1.3%




PERSON DOWN 40 3.4%



PERSON SICK 12 1.0%



PSYCHIATRIC 28 2.4%

RESCUE 1 0.1%













TRANSFER TO POLICE DEPT 1

0

200

400

600

800

1 ,000

1 ,200

1 ,400

FIRE MEDICAL


South Pasadena Incidents by Month and CategoryN

um

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ts

South Pasadena Incidents: 17 Fiscal Year History

Year


FIRE 12 32 15 22 25 28 23 17 22 33 20 17 266 16.7%

MEDICAL 90 121 87 98 121 102 110 91 102 79 100 87 1,188 74.5%

SERVICE 10 7 10 12 16 6 12 7 14 14 16 7 131 8.2%

OTHER 1 0 0 0 0 0 0 0 0 0 0 1 2 0.1%

OVS* 0 1 0 1 0 0 0 1 0 0 4 0 7 0.4%

TOTAL 113 161 112 133 162 136 145 116 138 126 140 112 1,594

1996-7 1997-8 1998-9 1999-00 2000-1 2001-2 2002-3 2003-4 2004-5

FIRE 339 303 308 294 281 266 268 251 271

MEDICAL 984 1,004 1,040 974 1,031 977 1,033 1,018 1,069

SERVICE 233 166 149 149 173 191 204 172 231

OTHER 2 3 1 3 2 3 7 10 11

OVS* 23 33 38 41 52 48 71 51 43

TOTAL 1,581 1,509 1,536 1,461 1,539 1,485 1,583 1,502 1,625

2005-6 2006-7 2007-8 2008-9 2009-10 2010-11 2011-12 2012-13

FIRE 247 275 253 257 267 235 275 266

MEDICAL 1,197 1,072 1,115 1,161 1,162 1,128 1,242 1,188

SERVICE 144 168 137 101 159 144 142 131

OTHER 2 1 1 0 1 1 0 2

OVS* 32 8 20 9 11 8 5 7

TOTAL 1,622 1,524 1,526 1,528 1,600 1,516 1,664 1,594



Responses Per Unit

The South Pasadena Fire Department was dis-patched to 1,587 incidents within its city bordersand an additional 375 incidents in other jurisdic-tions. At least two units are dispatched to mostincidents.

Unit IDAir Utility 81Battalion 8Engine 81Ambulance 81

Responses28

1011,6931,267


The South Pasadena Fire Department was dis-patched to incidents outside their jurisdiction 375times in FY2012-13:

Alhambra 94Arcadia 4Burbank 3Glendale 3LA City 6LA County 1

Montebello 1Monterey Park 12Pasadena 182San Gabriel 8San Marino 61TOTAL 375

Other agencies were dispatched to incidents in SanMarino 438 times during the same time period:

Alhambra 141Arcadia 1Burbank 1Glendale 2LA City 12Monterey Park 4

Pasadena 151San Gabriel 6San Marino 113Other Agencies 7TOTAL 438

CODE INCIDENT TYPE CATEGORY CODE INCIDENT TYPE CATEGORY

Appendix AINCIDENT TYPE CODES - Alphabetical

911M 911 Hang Up Medical DIAB Diabetic Problem MedicalABD1 Abdominal Pain - ALS Medical DIZZY Person Dizzy MedicalABD2 Abdominal Pain - BLS Medical DOWN Person Down MedicalADV Non-Dispatched Advised Call Other DROWN Drowning/Diving Incident MedicalALARM Fire Alarm Fire ELECF Electrical Fire FireALERGY Allergic Reaction Medical ELEV Elevator Rescue ServiceALERT1 Airport Alert 1 - Stand By Fire EMS EMS Call - No Details MedicalALERT2 Emergency Landing at Airport Fire EMSFWY Emer Medical Svc on the Fwy MedicalALERT3 Plane Accident, Down or Fire Fire ENG Misc Response for 1 Engine ServiceALOC Altered Level of Consciousness Medical ENGRA Misc Response Engine & RA MedicalANIMAL Animal Rescue/Assist Service ENGTRK Misc Response Engine & Truck ServiceAPPL1 Appliance Fire - Major Fire EQUAKE Earthquake Emergency Mode FireAPPL2 Appliance Fire - Minor Fire EVENT Special Event OtherAPT Apartment House Fire Fire EXPLO Explosion Seen or Heard MedicalARC Arcing Wires Service EXPOS Exposure - Heat or Cold MedicalASLT Assault Victim Medical EYE Eye Injury MedicalBACK Back Pain Medical FALL1 Fall - Major MedicalBEES Bee Investigation Service FALL2 Fall - Minor MedicalBIO Biohazard Investigation Service FLOOD Major Flooded Condition ServiceBITE1 Animal/Human/Stings - ALS Medical FLOW Sprinkler System Activated FireBITE2 Animal/Human/Stings - BLS Medical FNO Fire Now Out FireBOMB Explosives/BombThreat/Scare Fire FUEL Fuel Spill ServiceBP Blood Pressure Problem Medical FULL Misc Response Full Assignment ServiceBREATH Shortness of Breath Medical FULLRA Misc Full Assignment & RA MedicalBRUSH Brush Fire Fire FWORKS Fireworks Violation OtherBST1 Brush Strike team-XLC-1201A Fire GARAGE Garage Fire FireBST10 Brush Strike Team-Misc Equip Fire GASI Odor of Natural Gas Inside ServiceBST11 Brush Strike Team-XLC-1211A Fire GASO Odor of Natural Gas Outside ServiceBST12 Brush Strike Team-XLC-1212A Fire GIB G.I. Bleed MedicalBST13 Brush Strike Team-XLC-1213A Fire GMAIN Broken Gas Main ServiceBST14 Brush Strike Team-XLC-1214A Fire GSW Gunshot Wound MedicalBST15 Brush Strike Team-XLC-1215A Fire HANG Person Hanging MedicalBST16 Brush Strike Team-XLC-1216A Fire HAZARD Investigate a Hazardous Condition ServiceBST17 Brush Strike Team-XLC-1217A Fire HAZMAT Hazardous Materials Response ServiceBST18 Brush Strike Team-XLC-1218A Fire HEADPN Head Pain MedicalBST19 Brush Strike Team-XLC-1219A Fire HEART Heart Problem MedicalBST2 Brush Strike Team-XLC-1202A Fire HOUSE House Fire FireBST20 Brush Strike Team-XLC-1220A Fire HYD Flowing/Gushing/Sheared Hydrant ServiceBST3 Brush Strike Team-XLC-1203A Fire IA Initial Action Response FireBST4 Brush Strike Team-XLC-1204A Fire ILLEG Illegal Burning FireBST5 Brush Strike Team-XLC-1205A Fire INVL Assist the Invalid MedicalBST6 Brush Strike Team-XLC-1206A Fire JUMPER Person Threatening to Jump MedicalBST7 Brush Strike Team-XLC-1207A Fire LAW PD Assist/Stand-By ServiceBST8 Brush Strike Team-XLC-1208A Fire LOCK Person Locked In/Locked Out ServiceBST80 Brush Strike Team-XLC-1280A Fire MALF Malfunction ServiceBST9 Brush Strike Team-XLC-1209A Fire MED Misc Medical MedicalBSTMIX Brush Strike Team - Mixed Area Fire MEDALR Medical Alarm MedicalBSTOES OES Engine Strike Team Fire MTNRES Mountain Rescue MedicalBUILD Building Collapse Rescue Medical MUD Investigate a Mudslide ServiceBURN Burn Injury Medical MUTUAL Mutual Aid Request FireCADTST CAD Station Alerting Testing Other NOSE Nosebleed Non-Traumatic MedicalCARBON Carbon Monoxide Alarm Fire NOTBR Person Not Breathing MedicalCHEMO Chemical Outside Service OBGYN Obstetrics/Gynecological MedicalCHEST Chest Pains - Heart Attack Medical OD Overdose MedicalCHOKE Person Choking Medical ODOR Misc Odor Investigation ServiceCONFIN Confined Space Rescue Medical OUT Misc Outside Fire FireCROWD Investigate Overcrowding Service OUTAGE Power Outage OtherDAMAGE Damage Investigation Service OUTFWY Misc Outside Fire on the Fwy FireDERAIL Train Derailment Fire OVERHD Overhead Mutual Aid Request Fire

PEDI Pediatrics 0-36 Months MedicalPERSON Person on Fire FirePLANE Plane Accident, Down or Fire FirePOLE Transformer/Street Light Fire FirePSYCH Psychiatric MedicalPUBLIC Public Assist ServiceRA Misc Response for 1 RA MedicalRAIL Train Fire FireREFRIG Abandoned Refrigerator ServiceREFUSE Refuse Fire FireRESCUE Rescue MedicalRESET Fire Alarm Reset FireRESFWY TC-Rescue on the Freeway MedicalROOF1 One Story Roof Check ServiceROOF2 Roof Check 2 Stories & Above ServiceSEIZ Person in Seizure MedicalSHOCK Electrical Shock Injury MedicalSICK Person Sick MedicalSICK2 Person Sick MedicalSMOKEI Smoke in a Structure FireSMOKEO Smoke in the Area FireSTAB Person Stabbed MedicalSTEMI STEMI Hospital Transfer MedicalSTR Structure Fire FireSTROKE CVA-Neurologic MedicalSWR Swift Water Rescue MedicalSYNCO Syncope/Fainted Now Conscious MedicalTC Traffic Collision MedicalTCBIKE Traffic Collision w/ Bicycle MedicalTCFUEL Injury TC with Fuel Spill MedicalTCFWY Traffic Collision on the Fwy MedicalTCMC Traffic Collision w/ Motorcycle MedicalTCNON Non-Injury Traffic Collision OtherTCPED Traffic Collision w/ Pedestrian MedicalTCRAIL Traffic Collision w/ Train MedicalTCRES Traffic Collision - Rescue MedicalTCSTR Vehicle Into a Structure MedicalTHREAT Bio-Chemical Threat ServiceTOXIC Ingestion-Poisoning-Inhalation MedicalTR1 Severe Trauma MedicalTR2 Minor Trauma MedicalTRENCH Trench Rescue MedicalTRK Misc Response for a Truck ServiceUNCON Person Unconscious/Unresponsive MedicalUNKF Unknown Type Fire FireUNKMED Unknown Medical MedicalUSAR Collapse/Extrication/Rescue MedicalVAULT Electrical Vault Fire FireVEG Vegetation Fire FireVEGFWY Vegetation Fire on the Freeway FireVEH Vehicle Fire FireVEHFWY Vehicle Fire on the Freeway FireVEHSTR Vehicle Fire in a Structure FireWATER Minor Flooding ServiceWELFAR Investigate the Welfare MedicalWIRES Wires Down ServiceWMAIN Broken Water Main ServiceWMD Weapons Mass Destr. Event MedicalWT Water Tender Request FireWTOES OES Water Tender Request Fire

CODE INCIDENT TYPE CATEGORY


CODE INCIDENT TYPE CATEGORY CODE INCIDENT TYPE CATEGORY CODE INCIDENT TYPE CATEGORY

Appendix BINCIDENT TYPE CODES - By Category

ALARM Fire Alarm FireALERT1 Airport Alert 1 - Stand By FireALERT2 Emergency Landing at Airport FireALERT3 Plane Accident, Down or Fire FireAPPL1 Appliance Fire - Major FireAPPL2 Appliance Fire - Minor FireAPT Apartment House Fire FireBOMB Explosives/BombThreat/Scare FireBRUSH Brush Fire FireBST1 Brush Strike team-XLC-1201A FireBST10 Brush Strike Team-Misc Equip FireBST11 Brush Strike Team-XLC-1211A FireBST12 Brush Strike Team-XLC-1212A FireBST13 Brush Strike Team-XLC-1213A FireBST14 Brush Strike Team-XLC-1214A FireBST15 Brush Strike Team-XLC-1215A FireBST16 Brush Strike Team-XLC-1216A FireBST17 Brush Strike Team-XLC-1217A FireBST18 Brush Strike Team-XLC-1218A FireBST19 Brush Strike Team-XLC-1219A FireBST2 Brush Strike Team-XLC-1202A FireBST20 Brush Strike Team-XLC-1220A FireBST3 Brush Strike Team-XLC-1203A FireBST4 Brush Strike Team-XLC-1204A FireBST5 Brush Strike Team-XLC-1205A FireBST6 Brush Strike Team-XLC-1206A FireBST7 Brush Strike Team-XLC-1207A FireBST8 Brush Strike Team-XLC-1208A FireBST80 Brush Strike Team-XLC-1280A FireBST9 Brush Strike Team-XLC-1209A FireBSTMIX Brush Strike Team - Mixed Area FireBSTOES OES Engine Strike Team FireCARBON Carbon Monoxide Alarm FireDERAIL Train Derailment FireELECF Electrical Fire FireEQUAKE Earthquake Emergency Mode FireFLOW Sprinkler System Activated FireFNO Fire Now Out FireGARAGE Garage Fire FireHOUSE House Fire FireIA Initial Action Response FireILLEG Illegal Burning FireMUTUAL Mutual Aid Request FireOUT Misc Outside Fire FireOUTFWY Misc Outside Fire on the Fwy FireOVERHD Overhead Mutual Aid Request FirePERSON Person on Fire FirePLANE Plane Accident, Down or Fire FirePOLE Transformer/Street Light Fire FireRAIL Train Fire FireREFUSE Refuse Fire FireRESET Fire Alarm Reset FireSMOKEI Smoke in a Structure FireSMOKEO Smoke in the Area FireSTR Structure Fire FireUNKF Unknown Type Fire FireVAULT Electrical Vault Fire FireVEG Vegetation Fire FireVEGFWY Vegetation Fire on the Freeway Fire

VEH Vehicle Fire FireVEHFWY Vehicle Fire on the Freeway FireVEHSTR Vehicle Fire in a Structure FireWT Water Tender Request FireWTOES OES Water Tender Request Fire911M 911 Hang Up MedicalABD1 Abdominal Pain - ALS MedicalABD2 Abdominal Pain - BLS MedicalALERGY Allergic Reaction MedicalALOC Altered Level of Consciousness MedicalASLT Assault Victim MedicalBACK Back Pain MedicalBITE1 Animal/Human/Stings - ALS MedicalBITE2 Animal/Human/Stings - BLS MedicalBP Blood Pressure Problem MedicalBREATH Shortness of Breath MedicalBUILD Building Collapse Rescue MedicalBURN Burn Injury MedicalCHEST Chest Pains - Heart Attack MedicalCHOKE Person Choking MedicalCONFIN Confined Space Rescue MedicalDIAB Diabetic Problem MedicalDIZZY Person Dizzy MedicalDOWN Person Down MedicalDROWN Drowning/Diving Incident MedicalEMS EMS Call - No Details MedicalEMSFWY Emer Medical Svc on the Fwy MedicalENGRA Misc Response Engine & RA MedicalEXPLO Explosion Seen or Heard MedicalEXPOS Exposure - Heat or Cold MedicalEYE Eye Injury MedicalFALL1 Fall - Major MedicalFALL2 Fall - Minor MedicalFULLRA Misc Full Assignment & RA MedicalGIB G.I. Bleed MedicalGSW Gunshot Wound MedicalHANG Person Hanging MedicalHEADPN Head Pain MedicalHEART Heart Problem MedicalINVL Assist the Invalid MedicalJUMPER Person Threatening to Jump MedicalMED Misc Medical MedicalMEDALR Medical Alarm MedicalMTNRES Mountain Rescue MedicalNOSE Nosebleed Non-Traumatic MedicalNOTBR Person Not Breathing MedicalOBGYN Obstetrics/Gynecological MedicalOD Overdose MedicalPEDI Pediatric 0-36 Months MedicalPSYCH Psychiatric MedicalRA Misc Response for 1 RA MedicalRESCUE Rescue MedicalRESFWY TC-Rescue on the Freeway MedicalSEIZ Person in Seizure MedicalSHOCK Electrical Shock Injury MedicalSICK Person Sick MedicalSICK2 Person Sick MedicalSTAB Person Stabbed MedicalSTEMI STEMI Hospital Transfer Medical

STROKE CVA-Neurologic MedicalSWR Swift Water Rescue MedicalSYNCO Syncope/Fainted Now Conscious MedicalTC Traffic Collision MedicalTCBIKE Traffic Collision w/ Bicycle MedicalTCFUEL Injury TC with Fuel Spill MedicalTCFWY Traffic Collision on the Fwy MedicalTCMC Traffic Collision w/ Motorcycle MedicalTCPED Traffic Collision w/ Pedestrian MedicalTCRAIL Traffic Collision w/ Train MedicalTCRES Traffic Collision - Rescue MedicalTCSTR Vehicle Into a Structure MedicalTOXIC Ingestion-Poisoning-Inhalation MedicalTR1 Severe Trauma MedicalTR2 Minor Trauma MedicalTRENCH Trench Rescue MedicalUNCON Person Unconscious/Unresponsive MedicalUNKMED Unknown Medical MedicalUSAR Collapse/Extrication/Rescue MedicalWELFAR Investigate the Welfare MedicalWMD Weapons Mass Destr. Event MedicalADV Non-Dispatched Advised Call OtherCADTST CAD Station Alerting Testing OtherEVENT Special Event OtherFWORKS Fireworks Violation OtherOUTAGE Power Outage OtherTCNON Non-Injury Traffic Collision OtherANIMAL Animal Rescue/Assist ServiceARC Arcing Wires ServiceBEES Bee Investigation ServiceBIO Biohazard Investigation ServiceCHEMO Chemical Outside ServiceCROWD Investigate Overcrowding ServiceDAMAGE Damage Investigation ServiceELEV Elevator Rescue ServiceENG Misc Response for 1 Engine ServiceENGTRK Misc Response Engine & Truck ServiceFLOOD Major Flooded Condition ServiceFUEL Fuel Spill ServiceFULL Misc Response Full Assignment ServiceGASI Odor of Natural Gas Inside ServiceGASO Odor of Natural Gas Outside ServiceGMAIN Broken Gas Main ServiceHAZARD Investigate a Hazardous Condition ServiceHAZMAT Hazardous Materials Response ServiceHYD Flowing/Gushing/Sheared Hydrant ServiceLAW PD Assist/Stand-By ServiceLOCK Person Locked In/Locked Out ServiceMALF Malfunction ServiceMUD Investigate a Mudslide ServiceODOR Misc Odor Investigation ServicePUBLIC Public Assist ServiceREFRIG Abandoned Refrigerator ServiceROOF1 One Story Roof Check ServiceROOF2 Roof Check 2 Stories & Above ServiceTHREAT Bio-Chemical Threat ServiceTRK Misc Response for a Truck ServiceWATER Minor Flooding ServiceWIRES Wires Down ServiceWMAIN Broken Water Main Service


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Verdugo Fire Communications Center - California

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