Veritas CommandCentral™ Enterprise Reporter Release Notes · If you want to contact Symantec...

Veritas CommandCentral™Enterprise Reporter ReleaseNotes

for Microsoft Windows and Solaris

5.1

CommandCentral Enterprise Reporter Release NotesThe software described in this book is furnished under a license agreement andmay be usedonly in accordance with the terms of the agreement.

Documentation version 5.1.0

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■ Global support that is available 24 hours a day, 7 days a week

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Contacting Technical SupportCustomerswith a currentmaintenance agreementmay access Technical Supportinformation at the following URL:


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mailto:[email protected]



www.symantec.com

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Chapter 1 Overview of this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About Veritas CommandCentral Enterprise Reporter ... . . . . . . . . . . . . . . . . . . . . . . . 11What’s new in CommandCentral Enterprise Reporter 5.1 ... . . . . . . . . . . . . . . . . . 12

Chapter 2 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Operating system requirements ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Disk space requirements to install Enterprise Reporter ... . . . . . . . . . . . . . . . . . . . . 16System resources recommended for different network sizes ... . . . . . . . . . . . . . 18Web browser requirements ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Co-existence of Enterprise Reporter with other Symantec

products ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 3 No longer supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

No longer supported in Enterprise Reporter 5.1 ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 4 Fixed issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Issues fixed in Enterprise Reporter 5.1 ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 5 Software limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Cannot log in to the Console using Internet Explorer when the hostname includes an underscore (1447601) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Invalid certificate error appears in Firefox (1708229) ... . . . . . . . . . . . . . . . . . . . . . . . 27Cannot view reports in Excel format when you use Internet Explorer

7.x (1726839) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 6 Known issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Install, uninstall, and upgrade issues ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Oracle tablespace creation fails on Windows when the directory

name includes spaces (1720060) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Cron job remains on Solaris after uninstall (1719078) ... . . . . . . . . . . . . . . . . 30

Contents

Upgrading Enterprise Reporter fails in co-existence setup(1671955) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Special characters cause configuration failure (1651763) ... . . . . . . . . . . . . 31Console and report issues ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Percentage columns averaged in ad hoc report summary lines(1101752) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Incorrect capacity reported for an application group(1111101) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Tree view in Enterprise Reporter Console not fully Section 508compliant (1099869) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Reports may count a database’s capacity multiple times(1110343) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Incorrect used capacity reported for MS-SQL database(1110702) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Tables show rounded capacity values while charts do not(1108854) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Security alerts display in Firefox 2.x and 3.x when usingEnterprise Reporter Console (1204355) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Cognos schedule set to incorrect time zone (1484864) ... . . . . . . . . . . . . . . . . 34User nameandpassword requestedwhen selecting a report from

the Dashboard (1522801) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Sample reports not visible to users with read-only permissions

(1671894) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Console session logs out after logging into multiple product

consoles (1676349) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37NAS chargeback report can show inaccurate capacities

(1714485) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Incorrect capacities appear in the SAN Chargeback reports

(1712911, 1710248, and 1712857) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37The page cannot be displayed message appears in the Console

on Windows hosts (1665114) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38User management issues ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

LDAPusers cannot access the Enterprise Reporter Console afterupgrading to 5.1 (1192299) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Data rollup issues ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39NetApp volumesmaynot roll up fromCommandCentral Storage

5.0 RP1 Management Servers (1181735) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40AfterupgradingCommandCentral Storage to5.0MP1, data rollup

fails (1322617) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Data rollup does not start after a failed data rollup on Windows

(1670600) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Duplicate data source additions (1105915) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Business view issues ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Contents8

Business view import fails if IP address entries are longer than256 characters (1630281) ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Chapter 7 Documentation addenda and errata . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Business view topics do not include step to set environment variableson Windows .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

The resetting private domain user passwords topic is incorrect ... . . . . . . . . . 44The usage message for the bv_import_csv scripts is incorrect ... . . . . . . . . . . . 44

Appendix A Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

About CommandCentral Enterprise Reporter documentation .... . . . . . . . . . . . 45Commenting on product documentation .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Contacting Symantec ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Using the support web site ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Subscribing to email notification service ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Accessing telephone support ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Obtaining support by email ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Obtaining license information .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Purchasing products ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

9Contents

Contents10

Overview of this release

This chapter includes the following topics:

■ About Veritas CommandCentral Enterprise Reporter

■ What’s new in CommandCentral Enterprise Reporter 5.1

About Veritas CommandCentral Enterprise ReporterVeritasCommandCentral EnterpriseReporter bySymantec (EnterpriseReporter)improves storage service management by aligning IT to business objectives.Enterprise Reporter offers business information executives and storageadministrators the following:

■ Global views of storage assets mapped to your organization

■ Business insights into inventory utilization

■ On-demand customized reporting

■ Personalized dashboards for multiple users

Enterprise Reporter includes a central reporting interface for your storageinfrastructure that unifies information frommultiple data centers and organizesit along the lines of your business. If you are a business information executive,you canuseEnterpriseReporter to viewyour storage environment at the enterpriselevel. You can then drill down into your organization's hierarchy, which could beorganized by location, departments, or any other logical business unit. Thissummarized informationenables you toassess trends inyour storage environment,which you can then analyze to assign responsibility.

If you are a storage administrator, you can use Enterprise Reporter to identifycapacity trends, review storage inventory, and determine your storage costs perbusiness unit.With this information, you canpromote storage accountability anddecrease costs.

1Chapter

Figure 1-1 Report types and scopes

Use Enterprise Reporter to answer questions like the following:

■ Which applications are growing out of control?

■ What will my tier 1 storage growth look like next year?

■ How is capacity trending in North America versus Europe?

■ How is storage allocated in the finance department?

■ Which department uses the highest percentage of tier 1 storage in theTorontodata center?

Storage administrators and business users operate Enterprise Reporter withCommandCentral Storage. While CommandCentral Storage provides storagereporting for a single data center and is used at an operational level, EnterpriseReporter lets you aggregate storage information from multiple data centers andview storage assets by a variety of business dimensions. For example, if you area business information executive, you could use Enterprise Reporter to identifythe trend of unclaimed tier 1 storage in your New York and Zurich data centers.You could then ask the storage administrators at each site to useCommandCentralStorage to drill down to the details of which arrays or LUNs are unclaimed.

What’s new in CommandCentral Enterprise Reporter5.1

CommandCentral Enterprise Reporter 5.1 includes the following new featuresand enhancements:

You cannow install CommandCentral EnterpriseReporter onhosts that run Windows Server 2003 and 2008.

Windows Server support

Overview of this releaseWhat’s new in CommandCentral Enterprise Reporter 5.1

12

You cannow install CommandCentral EnterpriseReporter onvirtualmachines that run supported versions of theWindowsServer operating system.

VMware support

Installing Enterprise Reporter on Solaris includes thefollowing enhancements:

■ Verification of system compatibility by checking forrequired operating system packages and patches andcorrect permissions for system directories

■ Verification that installation and configuration executedsuccessfully; for example, configuration of the SymantecProduct Authentication Service and Cognos

■ For new installations, automation of theOracle database’stablespace and schema creation

■ For upgrades, automation of Oracle database schemaupgrades

Enhanced Solarisinstallation

In CommandCentral Enterprise Reporter 5.0 MP1, you couldpurchase licenses specific to Enterprise Reporter. EnterpriseReporter 5.1 now includes licensing options purchased as partof the CommandCentral family.

Because of these new licensing options, you need to obtainnew licenses when you upgrade to Enterprise Reporter 5.1.When you upgrade, an evaluation license installs. Theevaluation license is valid for 60 days. With the evaluationlicense, you cannot add more than two data sources toEnterprise Reporter. If you addedmore than twodata sourcesin your previous version of Enterprise Reporter, those datasources remain, but you cannot add any more data sources.To add more data sources, you need to obtain a permanentlicense.

Formore information about obtaining new licenses, go to theSymantec Licensing Portal:

www.symantec.com/business/products/licensing/activation/

New licensing options

13Overview of this releaseWhat’s new in CommandCentral Enterprise Reporter 5.1

http://www.symantec.com/business/products/licensing/activation/

CommandCentral Enterprise Reporter 5.1 introduces thefollowing sample reports:

■ Cluster Chargeback Summary

This report lets you see the charge for storage allocatedto hosts and clusters, broken down by storage tier. The"Total Cost" column displays the amount charged to thehost or cluster if the cost of each allocated LUN is chargedto that host or cluster. For more details about a particularhost or cluster, click the name of the host or cluster.

■ Cluster Chargeback Details

This report lets you see the charge for storage allocatedto a specific host or cluster. You can also determine thecost by storage tier and per LUN. The "Total Cost" columndisplays the amount charged to the host or cluster if thecost of each allocated LUN is charged to that host orcluster.

■ NAS Chargeback Report

This report breaks down each NetApp unified storagesystem to the quota level. It lets you see the logical andphysical capacities of quotas for the qtrees associatedwiththe volumes that reside on a NetApp unified storagesystem.

New sample reports

CommandCentral Enterprise Reporter 5.1 includes the vxccerutility which lets you start, stop, and view the status andversion of Enterprise Reporter processes, including thoseprocesses that Enterprise Reporter shares with otherSymantec products.

For more information about the vxccer utility, see theCommandCentralEnterpriseReporterAdministrator’sGuide.

vxccer utility

CommandCentral Enterprise Reporter now uses Cognosversion 8.4. This upgrade includes usability enhancements tomenus and icons.

Cognos upgrade to version8.4

Overview of this releaseWhat’s new in CommandCentral Enterprise Reporter 5.1

14

System requirements


■ Operating system requirements

■ Disk space requirements to install Enterprise Reporter

■ System resources recommended for different network sizes

■ Web browser requirements

■ Co-existence of Enterprise Reporter with other Symantec products

Operating system requirementsTable 2-1 provides operating system requirements for Enterprise Reporter.

Table 2-1 Enterprise Reporter operating system requirements

Required patches and componentsOperating systems supported

■ Windows Installer version 1.1 or higher

■ WindowsManagement Instrumentation

WindowsServer 2003SP2 (32-bit and64-bit)and Windows Server 2008 SP1 (32-bit) forthe following editions:

■ Standard

■ Datacenter

■ Enterprise

■ Web

You can install Enterprise Reporter onvirtualmachines that runsupportedversionsof the Windows Server operating system.

2Chapter

Table 2-1 Enterprise Reporter operating system requirements (continued)

Required patches and componentsOperating systems supported

■ Sun Enterprise AuthenticationMechanism (SEAM)

■ Required patches for Solaris 9:

■ 111711-14

■ 111712-14

■ 111722-04

■ 112233-12

■ 112874-37

■ 112963-23

■ 113225-07

■ 117560-03

■ Required patches for Solaris 10:

■ 117461-06

■ 118833-36

■ 119254-34

■ 122032-03

■ 125418-01

Solaris 9 and10 (SPARConly)with EndUseras the minimum requirement for thesoftware group

We do not support installation of Enterprise Reporter on non-English operatingsystems.

Disk space requirements to install EnterpriseReporter

This sectionprovides disk space and temp space requirements to install EnterpriseReporter.

Review system resource requirements for information about processor, memory,and database disk space.

See “System resources recommended for different network sizes” on page 18.

Table 2-2 lists space requirements to install or upgrade Enterprise Reporter 5.1on Solaris.

System requirementsDisk space requirements to install Enterprise Reporter

16

Table 2-2 Enterprise Reporter 5.1 disk and temp space requirements on Solaris

(e)(d)(c)(b)(a)

Tempspace in/opt/VRTSccer

Temp spacein /var/tmp

Totalrelocatabledisk spacerequired in

/opt/VRTSccer

Totalnon-relocatabledisk spacerequired in

/opt

Total diskspacerequired

Type ofinstall

432 MB220 MB2284 MB366 MB2710 MBFreshinstall

765 MB220 MB186 MB45 MB220 MBUpgradefrom 5.0MP1

Consider the following information:

■ Column (a) is the total disk space required on all file systems including /, /opt,/usr, and /etc.

■ Column (c) is the disk space required on the file system where packages arerelocated.

■ Columns (d) and (e) are the total temporary disk space required at the time ofthe install. This space is released at the end of the install.

■ Upgrade values are additional disk space required for the upgrade.

■ The numbers given are +10%of the actual observed disk space consumed, andnot the exact values. This allows for the way that Solaris allocates disk spaceto files.

Table 2-3 lists space requirements to install Enterprise Reporter on Windows.

Table 2-3 Enterprise Reporter 5.1 disk and temp space requirements onWindows

Temp space requiredDisk space required

500 MBSystem drive: 157 MB

Install drive: 2260 MB or 2.2 GB

Consider the following information:

■ The install drive is the drive onwhich you choose to install EnterpriseReporter.This install location (along with the drive) is user selectable, meaning it isrelocatable for the Windows operating system.

17System requirementsDisk space requirements to install Enterprise Reporter

■ The systemdrive is the drive onwhich the operating system is installed. Someshared components, such as VRTSjre, and the install logs reside on this drive.

■ The total disk space consumed is the sumof that required for the systemdriveand install drive. This means that if you choose to install Enterprise Reporterin the default install directory, the space required would be 2417 MB.

■ The numbers given are +10%of the actual observed disk space consumed, andnot the exact values. This allows for theway thatWindows allocates disk spaceto files.

Systemresources recommended fordifferentnetworksizes

As the size of your storage network increases, greater system resources arerequired to accommodate the larger database of objects. The following tablesprovide recommended CPU, memory, and disk space resources for runningEnterprise Reporter on small, medium, and large storage networks.

Note the following:

■ The number of hosts refers to the amount of hosts for which EnterpriseReporter rolls up data.

■ The disk space for the Enterprise Reporter host is for the installation directoryand configuration directory.

■ The recommendations apply to Solaris and Windows.

Table 2-4 lists the recommendations for disk space and temp space based onnetwork size.

Table 2-4 Disk space and temp space recommended for Enterprise Reporterwith small, medium, and large networks

Oracle databaseEnterprise Reporter hostNetwork size

■ Disk space: 10 GB

■ Temp space: 1 GB

Disk space: 10 GBSmall (500 hosts)



Disk space: 10 GBMedium (1000 hosts)



Disk space: 10 GBLarge (2000 hosts)

System requirementsSystem resources recommended for different network sizes

18

Table2-5 lists the recommendations for systemCPUandmemorybasedonnetworksize.

Table 2-5 System CPU and memory recommended for Enterprise Reporterwith small, medium, and large networks

Enterprise Reporter hostwith remoteOracle database

Enterprise Reporter hostwith local Oracle database

Network size

■ CPU: Dual processor

■ Memory: 4 GB

■ CPU: Quad processor

■ Memory: 8 GB

Small (500 hosts)


■ Memory: 8 GB


■ Memory: 12 GB

Medium (1000 hosts)


■ Memory: 8 GB


■ Memory: 12 GB

Large (2000 hosts)

Web browser requirementsOne of the following web browsers is required to run the Console:

■ Microsoft Internet Explorer 6.x or 7.x (Windows only)

■ Secure Sockets Layer (SSL) 3.0 ActiveX scripting must be enabled

■ For Internet Explorer 6.0 on Windows 2000 (Server, Advanced Server, orDatacenter Server) andWindows2003Server (StandardEdition,DatacenterEdition, Enterprise Edition, or Web Edition), set the default Intranet zonesecurity level to MEDIUM or lower.

■ Using Microsoft Internet Explorer 7.x on Windows Server 2008 andWindows Vista is not supported.

■ Mozilla Firefox 2.x and 3.x (Windows only)

Note: Support for Firefox is limited in Cognos. You will not be able to create oredit advanced reports if you use Firefox.

Your browser must support either JScript 5.5 (provided with Microsoft InternetExplorer 6 or later) or JavaScript 1.2.

If you are using pop-up blockers (including Yahoo Toolbar or Google Toolbar),either disable them or configure them to accept pop-ups from the EnterpriseReporter Management Server to which you will connect.

19System requirementsWeb browser requirements

Co-existence of Enterprise Reporter with otherSymantec products

Several Symantec products may be installed on the same host in a typical datastorage management environment.

Table 2-6 lists the products (or product components) that can co-exist on a hostwith Enterprise Reporter 5.1.

Table 2-6 Enterprise Reporter co-existence with other Symantec products

Co-install possible?Symantec product component

YesCluster Server Management Console 5.5

Yes

On Windows hosts, if you want to install theCommandCentral 5.1Management Server ona host where Enterprise Reporter 5.1 isalready installed, you need to obtain a hotfix.

CommandCentral 5.1 Management Server

Yes

On Windows hosts, if you want to install theCommandCentral 5.1managedhost on ahostwhere Enterprise Reporter 5.1 is alreadyinstalled, you need to obtain a hotfix.

CommandCentral 5.1 managed host

YesNetBackup 6.5.4 Client

YesStorage Foundation 5.0 MP3

YesStorage Foundation 5.1 for Windows

Yes on Solaris

No on Windows

Storage Foundation Manager 2.0Management Server

YesStorage Foundation Manager 2.0 managedhost

System requirementsCo-existence of Enterprise Reporter with other Symantec products

20

No longer supported


■ No longer supported in Enterprise Reporter 5.1

No longer supported in Enterprise Reporter 5.1Enterprise Reporter 5.1 no longer supports the following:

■ Importing business views from CommandCentral Service or Veritas BackupReporter. This deprecates the import_service_views.pl script.

■ Rolling up data from CommandCentral Storage 4.x Management Servers.

3Chapter

No longer supportedNo longer supported in Enterprise Reporter 5.1

22

Fixed issues


■ Issues fixed in Enterprise Reporter 5.1

Issues fixed in Enterprise Reporter 5.1Table 4-1 lists the known issues fixed in this release of Enterprise Reporter.

Table 4-1 Issues fixed in Enterprise Reporter 5.1

DescriptionIncident

The Enterprise Reporter installer does not check for the minimum spacerequirements on file systems before it proceeds with installation.

1052998

The directory /var/VRTSccermay run out of capacity.1090437

When a license expires, a message does not appear in the EnterpriseReporter Console.

1100761

The Chargeback Summary report displays all tiers for each host, eventhough some tiers are not allocated to the host.

1117138

TheNetAppQtreeSummary report doesnot include columns for volumesand capacities.

1180279

Cannot add LDAP users as Enterprise Reporter users.1182710

Unable to log in to other Symantec products after installing EnterpriseReporter.

1191477

When you uninstall Enterprise Reporter, the uninstaller does not removetemporary files fromthe installationdirectory and configurationdirectory.

1199696

4Chapter

Table 4-1 Issues fixed in Enterprise Reporter 5.1 (continued)

DescriptionIncident

If you choose an alternate installation directory, installation fails if thatdirectory does not exist.

1203072

An error message appears in the Home pane after upgrade.1207350

The Enterprise Reporter installer does not check if the required Oracleutilities are installed and successfully working.

1214016

TheAuthenticationService installer that shippedwithEnterpriseReporter5.0 MP1 does not configure the Authentication Service.

1226787

Enterprise Reporter cannot connect to Cognos after installingCommandCentral 5.1.

1301913

After you install EnterpriseReporter, theCommandCentral StorageChangeManager link does not appear when you access the Console through thefollowing URL: https://hostname:8443

1369927

Metamodel and reportsdonot appear in theConsolewhen theManagementServer’s host name includes uppercase letters.

1439370

If you enter an IP address as an argument in theinstallccer command,the installer attempts to install Enterprise Reporter twice.

1464952

HTTP status exception displays when you log in to the Console.1476311

Cognos configuration fails when you install a rolling patch (RP) from amounted file system.

1478947

The Enterprise Reporter installer incorrectly detects the local host name.1486879

In the VMware Inventory report, the name of VMware servers may notappear.

1488045

Reconfiguring Enterprise Reporter does not recreate AuthenticationService credentials if the previous credentials were incorrect.

1500188

The Chargeback Summary report incorrectly calculates distributed costby adding the allocated cost across LUNs and then dividing the total costof all LUNs in a tier by that number.

1513903

When you run the bv_create.pl script, the options (y/n) do not appearin the prompts.

1531560

In theStorageTierspane, sorting the rank columndoesnotwork correctly.1597460

Fixed issuesIssues fixed in Enterprise Reporter 5.1

24

Table 4-1 Issues fixed in Enterprise Reporter 5.1 (continued)

DescriptionIncident

The er_password.pl script fails to run when you try to update thepassword for the following users: sahara_cognos, sahara_reports, andsahara_app.

1599827

If aCommandCentral Storage customattribute includes spaces in its name,the custom attributes are not available in Enterprise Reporter reports.

1602632

On Windows Server 2003 64-bit hosts, the error "ORA-00918: columnambiguously defined" appears during schema creation on Oracle 10.2.0.4databases with patch 8.

1630271

Enterprise Reporter does not roll up data that identifies the cluster towhich a host belongs.

1631473

If you change the password for an Enterprise Reporter user or an Oracleuser and then try to reconfigure or upgrade Enterprise Reporter,configuration fails.

1662368

25Fixed issuesIssues fixed in Enterprise Reporter 5.1

Fixed issuesIssues fixed in Enterprise Reporter 5.1

26

Software limitations


■ Cannot log in to the Console using Internet Explorer when the host nameincludes an underscore (1447601)

■ Invalid certificate error appears in Firefox (1708229)

■ Cannot view reports in Excel format when you use Internet Explorer 7.x(1726839)

Cannot log in to the Console using Internet Explorerwhen the host name includes an underscore(1447601)

If the Management Server’s host name includes an underscore, you cannot log into the Console using Internet Explorer. This occurs because of a limitation inInternet Explorer.

Workaround

Do one of the following:

■ If you use Internet Explorer, connect to the Console using the ManagementServer’s IP address. For example, type https://ipaddress:8443 in thebrowser’s address field.

■ Use Firefox to connect to the Console.

Invalid certificate error appears in Firefox (1708229)If youaccess theEnterpriseReporterConsole and thenaccess adifferentEnterpriseReporter Console from the same browser window session, you may receive an

5Chapter

invalid certificate error message. The error message appears when the Consoletries to load Cognos—for example, in the Enterprise Reporter dashboard.

Workaround

Remove the previous certificate from Firefox.

To remove the previous certificate from Firefox

1 InFirefox, clickTools>Options>Advanced>Encryption>ViewCertificates.

2 Select the Cognos certificate.

3 Click Delete.

4 Restart Firefox

Cannot view reports in Excel format when you useInternet Explorer 7.x (1726839)

When you try to view a report in Excel format using Internet Explorer 7.x, a newwindow appears and then immediately disappears. The window disappears dueto browser settings.

Workaround

Enable automatic prompting for file downloads.

To enable automatic prompting for file downloads

1 In Internet Explorer, click Tools > Internet Options > Security.

2 Click Local intranet.

3 Click Custom Level...

4 Under Downloads>Automaticprompting for filedownloads, click Enable.Then, click OK.

5 Click Internet.

6 Repeat steps 3 and 4.

7 Click Trusted sites.

8 Repeat steps 3 and 4.

9 Click OK.

Software limitationsCannot view reports in Excel format when you use Internet Explorer 7.x (1726839)

28

Known issues


■ Install, uninstall, and upgrade issues

■ Console and report issues

■ User management issues

■ Data rollup issues

■ Business view issues

Install, uninstall, and upgrade issuesThe following notes pertain to known issues that you might encounter when youinstall, uninstall, or upgrade Enterprise Reporter 5.1.

Oracle tablespace creation fails on Windows when the directory nameincludes spaces (1720060)

When you install Enterprise Reporter on Windows, the Oracle database serverTablespacedirectory field defines the directory inwhich the installer creates therequired tablespaces and schema for yourOracle database. If you enter a directoryname that includes spaces, the following errormessage appearswhen the installertries to create the tablespaces:

Oracle Tablespace creation failed because oracle could not create

table space files in host_name. Please ensure the Tablespace Directory

exists and has write permission for oracle user on host_name.

Workaround

Specify a directory that does not include spaces in its name.

6Chapter

Cron job remains on Solaris after uninstall (1719078)After you uninstall Enterprise Reporter from a Solaris host, the cron job thatinitiates data rollup remains. Because the cron job remains, you receive emailssimilar to the following:

Your "cron" job on <host>

/opt/VRTSccer/bin/etl_execute.sh

produced the following output:

sh: /opt/VRTSccer/bin/etl_execute.sh: not found

Workaround

Remove the cron job.

To remove the cron job

1 Change to the following directory:

install_location/VRTSccer/bin

Where install_location is the directory in which Enterprise Reporter isinstalled.

2 To remove the cron job, type the following command:

./etl_scheduler.sh -uninstall

Upgrading Enterprise Reporter fails in co-existence setup (1671955)A co-existence setup means a setup where CommandCentral Storage,CommandCentral Storage Change Manager, and CommandCentral EnterpriseReporter are all installed. In a case where you upgrade Enterprise Reporter 5.0MP1-RP1 to 5.1, the installation can fail to start the ccerweb and sm processes.The issueoccurs because themaximumJavamemory (roughly2GB) can sometimesbe consumed in a co-existence setup. The Cognos logsmay show that a "PermGenspace" error occurred while stopping the web server.

Workaround

Restart the web server.

Known issuesInstall, uninstall, and upgrade issues

30

To restart the web server

1 Go to /opt/VRTSweb/bin

2 Execute the following command:

./webgui restart

3 Start the web applications as follows:

■ Go to /opt/VRTSsmweb/webgui and execute the following command:

smw start

■ Go to /opt/VRTSccer/bin and execute the following command:

ccerweb start

■ Go to /opt/VRTSccs/VRTSccsts/bin and execute the following command:

vxccs start gui

■ Go to/opt/VRTSccs/VRTSccsts/bin andexecute the following command:

vxccs start scmui

Special characters cause configuration failure (1651763)Configuration of Enterprise Reporter fails when the installation directory pathcontains any of the following special characters: `~!@$^*-_+=|{}[]';.,

TheEnterpriseReporter installer doesnot allow these characters in the installationpath. This issue occurs on the Windows platform.

Workaround

Do not use the special characters in the installation directory name.

Console and report issuesThe following notes pertain to known issues that you might encounter when youuse the Enterprise Reporter Console and reports.

Percentage columns averaged in ad hoc report summary lines(1101752)

If you use Query Studio to create an ad hoc report and you add a summary line tothe report, valueswithin the percentage columnswill be averaged. This is a Cognoslimitation.

Workaround

31Known issuesConsole and report issues

To ensure that your data is correct, determine a formula to access the correctvalues from your report. Add a new column to your report that includes thiscalculated value.

Incorrect capacity reported for an application group (1111101)Whenyou view a report about an application group’s capacity, the capacity valuesmay be more than what is reported in CommandCentral Storage.

This occurs because of double counted capacity values. If a group contains anapplication and the file system that the application uses, the capacity for thatapplication will be counted twice.

Workaround

When you create a group in CommandCentral Storage, add the application to thegroup, but do not include the file system that the application uses.

Tree view in Enterprise Reporter Console not fully Section 508compliant (1099869)

The tree control that is used in theEnterpriseReporter Console to display businessview hierarchies is not fully Section 508 compliant. Limitations in the tree do notpermit screen reader applications such as JAWS to read the object names in thetree. There is no workaround for this issue at this time.

Reports may count a database’s capacity multiple times (1110343)When you view a report about database capacity, a database’s capacity valuesmay be counted multiple times.

This occurs when two or more Oracle RAC instances use the same database.Because each Oracle RAC instance displays separately, the database’s capacityvalues are counted for each instance. There is noworkaround for this issue at thistime.

Incorrect used capacity reported for MS-SQL database (1110702)When you view a report about MS-SQL databases, incorrect used capacity valuesmay display. This occurs because of a problem in CommandCentral Storage.

Workaround

If you are running CommandCentral Storage on aUNIX host, there is no availableworkaround.

Known issuesConsole and report issues

32

If you are running CommandCentral Storage on a Windows host, refer to thefollowing TechNote:

http://support.veritas.com/docs/287016

Tables show rounded capacity values while charts do not (1108854)Enterprise Reporter rounds capacity values shown in report tables, but does notround the values in charts. For example, if a capacity is 0.24, the table displays“0”while the chart displays “0.24.”Because of this, the sumof individual capacitiesdoes not match the value that appears in the Total.

Workaround

Toview thenonrounded capacity values on charts, display the capacity’sToolTip.

Security alerts display in Firefox 2.x and 3.x when using EnterpriseReporter Console (1204355)

When you use Firefox 2.x or 3.x to view the Enterprise Reporter Console, securityalerts similar to the following repeatedly display:

In Firefox 2.x: Firefox can't connect securely to ... because the site

uses a security protocol which isn't enabled.

In Firefox 3.x: Secure connection failed and the error codessl_error_no_cypher_overlap.

Workaround

You can change the default value of an SSL preference in Firefox to avoid thesemessages.

To change the default SSL security setting in Firefox

1 In the address bar in Firefox, type

about:config

2 In the Filter field in the page that displays, type

ssl3.rsa_rc4_40_md5

The page refreshes to display the ssl3.rsa_rc4_40_md5 browser preference.

3 Double-click the ss13.rsa_rc4_40_md5preference so that its status, type, andvalue are set as follows:

user set, boolean, true

4 Restart Firefox and reconnect to the Console.


http://support.veritas.com/docs/287016

Cognos schedule set to incorrect time zone (1484864)When you schedule a report to run automatically through Cognos Connection, bydefault, the time zone is set to (GMT -05:00) America, Indianapolis.

Workaround

Configure the time zone.

To configure the time zone (Solaris)

1 On the Management Server, open an operating system console and log in asroot.

2 Change to the following directory:

/opt/VRTSccer/bin

3 Set the environment as:

. setenv.sh

4 To load Cognos Configuration, type the following command:

/opt/VRTSccer/cognos/c8/bin/cogconfig.sh

5 Click Action > Edit Global Configuration.

6 Click General.

7 Click the value for Select time zone.

8 From the Server time zone drop-down list, select a time zone.

9 Click OK.

10 Click File > Save.

11 Click File > Exit.

12 When prompted, restart the Cognos server.

To configure the time zone (Windows)

1 Click Start > Programs > IBM Cognos 8 > IBM Cognos Configuration.

2 Click Action > Edit Global Configuration.

3 Click General.

4 Click the value for Select time zone.

5 From the Server time zone drop-down list, select a time zone.

6 Click OK.

7 Click File > Save.


34

8 Click File > Exit.

9 When prompted, restart the Cognos server.

User name and password requested when selecting a report from theDashboard (1522801)

When you select a report from the View Reports List pane, a page may appearthat prompts you for a user name and password. If you enter your user name andpassword, the credentials are not accepted.

Workaround

Load Cognos Connection to re-establish your connection to Cognos.

To load Cognos Connection to re-establish your connection to Cognos

1 In the upper right of the Dashboard, click the Manage Reports icon.

2 After the Cognos Connection window loads, close it.

3 In the View Reports List pane, select the report that you want to view.

The report displays.

Sample reports not visible to users with read-only permissions(1671894)

Anerrormessagemayappearwhenauserwith read-only permission tries to viewcertain sample reports. The reports do not load in the Console. This issue occurswith reports that contain an 'HTMLItem' layout element and can be seen on bothSolaris and Windows platforms.

Workaround

Change the permission for the read-only user.

To change the permission for the read-only user

1 Log in to the Enterprise Reporter Console with admin user rights.

2 Click the Manage reports icon.

The Cognos connection screen appears in a new window.

3 On the Cognos connection screen, do the following:

■ Click the Launch link located at top right-side of the screen.

■ From the Launch drop-down list, select IBM Cognos Administration.

4 In the IBMCognosAdministration window, click the Security tab, and thenclick Capabilities at the left-side of the screen.


5 In the Capability pane, click Report Studio in the list of availableCapabilities--you may need to click the change page button to find it in thelist.

6 In the Report Studio pane, beside HTML Items in Report, click the Actionsbutton, and then click Set properties.

7 In the Set properties-HTML Items in Report pane, do the following:

■ Click the Permissions tab.

■ Below the Name and Permissions box, click Add.

8 In theSelectentries(Navigate)-HTMLItemsinReportpane, do the following:

■ In the Available entries Directory box, select the Enterprise Reportercheckbox.

■ Click the arrow button tomove the Enterprise Reporter namespace to theSelected entries box.

■ Click OK.

9 In the Permissions tab, do the following:

■ In the Name and Permissions box, select the Enterprise Reportercheckbox.

■ In the Grant and Deny box, select the Traverse and Execute checkboxesunder the Grant column.

■ Click OK.

10 In the Capability pane, click Report Studio.

11 In the Report Studio screen, do the following:

■ Click the Actions button.

■ Click Set properties.

12 In the Set properties – Report Studio pane, do the following:

■ Select the Permissions tab.

■ Below the Name and Permissions box, click the Add link.

13 In the Select entries (Navigate)-Report Studio pane, do the following:

■ In the Available entries Directory, select the Enterprise Reportercheckbox.

■ Click the arrow button tomove the Enterprise Reporter namespace to theSelected entries box.

■ Click OK.


36

14 In the Permissions tab, do the following:

■ In the Name and Permissions box, select the Enterprise Reportercheckbox.

■ In theGrant andDeny box, select theTraverse checkbox under theGrantcolumn.

■ Click OK.

15 Log out of the Enterprise Reporter Console, and then log in as a read-onlyuser to verify the reports can be viewed.

Console session logs out after logging into multiple product consoles(1676349)

If you log in to the Enterprise Reporter Console and then, on another tab in thesamebrowser instance, log in to either CommandCentral StorageChangeManageror Storage Foundation Manager, your session in the Enterprise Reporter Consolelogs out. The initial connection terminates regardless ofwhich product you loggedinto first. This issue occurs with both Firefox and Internet Explorer.

Workaround

Do not use multiple browser tabs in a single browser instance for logging in tomultiple products. Use a separate browser instance to connect to each product.

NAS chargeback report can show inaccurate capacities (1714485)In the NAS Chargeback report, a calculation inaccuracy can occur in the QuotaLimit, Quota Used, Quota Limit Physical, and Quota Used Physical capacities. Aninaccuracy canalso occur in anyuser-created reports that haveQuota Limit and/orQuota Used capacities added. This issue occurs when there are multiple Userand/orGroupQuotas defined on aQtree. In such a case, theNAS chargebackmightdisplay lesser capacities for all the quota capacities.

There is no workaround.

Incorrect capacities appear in the SAN Chargeback reports (1712911,1710248, and 1712857)

Incorrect capacities appear in the SAN Chargeback reports in the followingscenarios.


Table 6-1 Scenarios in which incorrect capacities appear in the SANChargeback reports

ResultsScenario

Incorrect capacities appear in the SAN ChargebackSummary report.

A host belongs to a cluster and hasexclusive storage

The physical capacity of the 3PAR array is notincluded in the tiers for the SAN ChargebackSummary report.

AnyLUNs that belong to the3PARarraydonot appearin the SAN Chargeback Detail report.

A host consumes storage from a3PAR array

An incorrect total physical capacity appears in theSAN Chargeback Summary report.

Physical capacity displays as zero in the SANChargeback Detail report.

A host consumes storage from anaggregate LUN that belongs to anEMC CLARiiON storage array

An incorrect total physical capacity appears in theSAN Chargeback Summary report.

An incorrect physical capacity appears in the SANChargeback Detail report.

A host consumes storage fromaggregate LUNs and RAID-5 LUNsthat belong to an EMC Symmetrixstorage array

There is no workaround.

The page cannot be displayed message appears in the Console onWindows hosts (1665114)

The message The page cannot be displayed may appear in the EnterpriseReporter Console. When this occurs, it means you may have connected to theEnterprise Reporter host using the short name, or Partially-Qualified DomainName (PQDN), for your machine.

Workaround

Use the Fully Qualified Domain Name (FQDN) to connect.

To use the fully qualified domain name

1 In Windows, click Control Panel > Network Connections.

2 Open your network connection.

3 Double-click the Internet Protocol (TCP/IP).

4 Click Advanced.

5 Click the DNS tab.


38

6 Select Append these suffixes.

7 Click Add and then type in the DNS suffix.

User management issuesThe following notes pertain to known issues that you might encounter when youmanage user accounts.

LDAP users cannot access the Enterprise Reporter Console afterupgrading to 5.1 (1192299)

LDAP users who were able to access the Enterprise Reporter 5.0 Console cannotlog in after upgrading to 5.1.

Workaround

On theLDAPhost, edit theSymantecProductAuthenticationService configurationfile named/var/VRTSat/.VRTSat/profile/VRTSatlocal.conf. Add the followinglines after the [Security\Authentication\AuthenticationBroker\AtPlugins\ldap\AuthMechanisms\Simple] section.

"AdminUser"=""

"AdminUserPassword"=""

"AuthType"="FLAT"

"SearchScope"="SUB"

Restart the Authentication Service.

/etc/rc2.d/K99vxatd stop

/etc/rc2.d/S70vxatd start

The LDAP users can now log into the Enterprise Reporter 5.1 Console.

Data rollup issuesThe following notes pertain to known issues that you might encounter when yourun data rollup.

39Known issuesUser management issues

NetApp volumes may not roll up from CommandCentral Storage 5.0RP1 Management Servers (1181735)

If you performdata rollup fromaCommandCentral Storage 5.0 RP1ManagementServer, NetApp volumes may not roll up to Enterprise Reporter. This occursbecause of a problem in CommandCentral Storage.

Workaround

For Solaris hosts that run the CommandCentral Storage 5.0 RP1 ManagementServer or the managed host with array management, install the latest NetAppExplorer hotfix. Contact Symantec Technical Support for instructions on how toacquire the hotfix.

For Windows, AIX, Linux, and HP-UX hosts, there is no workaround. To ensurethatNetAppvolumes roll up to EnterpriseReporter, upgrade to CommandCentralStorage 5.0 MP1.

After upgrading CommandCentral Storage to 5.0 MP1, data rollup fails(1322617)

If you added a CommandCentral Storage 5.0Management Server as a data sourceand then you upgrade that Management Server to 5.0 MP1, when EnterpriseReporter attempts to rollup data from thatManagement Server, data rollup fails.

Workaround

Resave the data source in the Enterprise Reporter Console.

To resave the data source in the Enterprise Reporter Console

1 In the Enterprise Reporter Console, click Data Management > Data RollupConfiguration > Data Sources.

2 Select the data source for which data rollup failed.

3 In the Data Sources dialog box, click Save Changes.

4 Restart the data rollup process for the data source.

Data rollup does not start after a failed data rollup on Windows(1670600)

If data rollup fails on a Windows host, subsequent data rollups may not start.

Workaround

Reschedule the data rollup task.

Known issuesData rollup issues

40

To reschedule the data rollup task

1 Log in to theManagement Server as auserwith administrator-level privileges.

2 In a command prompt, change to the following directory:

install_location\VRTSccer\bin

Where install_location is the directory in which you installed EnterpriseReporter. The default install directory for Windows is C:\ProgramFiles\VERITAS

3 To remove the scheduled task that initiates data rollup, type the followingcommand:

etl_scheduler --uninstall

4 To add the scheduled task that initiates data rollup, type the followingcommand:

etl_scheduler --setup

Duplicate data source additions (1105915)When you add a data source to Enterprise Reporter, you can enter any of thefollowing in the Database server host field:

■ Host name (for example, yourhostname)

■ Fully Qualified Domain Name (FQDN) (for example,yourhostname.domain.topleveldomain.com)

■ IP address

You can add the samedata source twice if you use different names. No issue occurswith a duplicate entry of the FQDN and IP address because they point to the samehost. However, if the duplication is with the host name and its FQDN, an issueoccurs because the host sees the data source as two separate data sources.

Workaround

Avoid addingdata sourcesmore thanonce.As a standardpractice, adddata sourcesin the same manner consistently.

Business view issuesYou might encounter the following known issues when you work with businessviews.

41Known issuesBusiness view issues

Business view import fails if IP address entries are longer than 256characters (1630281)

When you import business views into Enterprise Reporter, the following errormessage may appear:

Error: Failed executing SQL*Loader: sqlldr parfile=<filename>

control=<filename> log=<filename> > NUL:

The import fails because an IP address entry in the object assignment CSV file islonger than 256 characters.

Workaround

Open the object assignment CSV file and delete the IP address column entries.Then, import the business view.

Known issuesBusiness view issues

42

Documentation addendaand errata


■ Business view topics do not include step to set environment variables onWindows

■ The resetting private domain user passwords topic is incorrect

■ The usage message for the bv_import_csv scripts is incorrect

Business view topics do not include step to setenvironment variables on Windows

In the Enterprise Reporter online help, the topics that describe how to run thebusiness view scripts do not include a required step. Before you run the businessview scripts on Windows, you need to run the following command to set yourenvironment variables:

create_ccer_env.bat

The error is not present in the CommandCentral Enterprise ReporterAdministrator’s Guide. You can access the guide from the following location:

www.symantec.com/enterprise/support/documentation.jsp?pid=54971

7Chapter

http://www.symantec.com/enterprise/support/documentation.jsp?pid=54971

The resetting private domain user passwords topicis incorrect

In the Enterprise Reporter online help, the topic "Resetting private domain userpasswords" includes an error in step 4. The error pertains to the Windowscommand.

The correct command to run theer_password.pl script onWindows is as follows:

perl er_password.pl -u username



The usagemessage for the bv_import_csv scripts isincorrect

In the Enterprise Reporter online help, the usage message for thebv_import_csv.bat and bv_import_csv.pl scripts are incorrect.



Documentation addenda and errataThe resetting private domain user passwords topic is incorrect

44



Getting help

This appendix includes the following topics:

■ About CommandCentral Enterprise Reporter documentation

■ Contacting Symantec

About CommandCentral Enterprise Reporterdocumentation

The following guides provide information about Enterprise Reporter:

Provides information about managing your data,including rollingupdata fromCommandCentral Storageandmanaging storage tiers, business views, and customattributes. The guide also includes information aboutmanaging licenses and user accounts.

CommandCentral EnterpriseReporter Administrator’s Guide

Provides a high level overview of how you can useEnterprise Reporter.

CommandCentralGettingStartedGuide

Instructs you how to install Enterprise Reporter.CommandCentral EnterpriseReporter Installation Guide

Provides information about supported operatingsystems, host resource requirements, softwarelimitations, and known issues.

CommandCentral EnterpriseReporter Release Notes

Describeshowyou canuseEnterpriseReporter to createand manage reports.

CommandCentral EnterpriseReporter User's Guide

Provides information about third-party software thatis used in Enterprise Reporter.

CommandCentral EnterpriseReporter Third-Party LicenseAgreements

AAppendix

Product documentation is available on the Symantec Technical Support web site:


Commenting on product documentationSubmit comments about theproductdocumentation to the followingemail address:

[email protected]

Please include the following information with your documentation comments:

■ The title and product version of the guide you are commenting on

■ The topic (if relevant) you are commenting on

■ Your comment

■ Your name

Contacting SymantecYou can contact Symantec on the Web, by email, or by telephone.

Using the support web siteFor technical assistance with any Symantec product, visit the Symantec SupportWeb site:

http://www.symantec.com/enterprise/support/assistance_care.jsp

From there you can:

■ Contact the Symantec Support staff and post questions to them

■ Get the latest software patches, upgrades, and utilities

■ View updated hardware and software compatibility lists

■ View Frequently Asked Questions (FAQ) pages for the products you are using

■ Search the knowledge base for answers to technical support questions

■ Receive automatic notice of product updates

■ Find out about training in the Storage Foundation products

■ Read current white papers related to the Storage Foundation products

Getting helpContacting Symantec

46




Subscribing to email notification serviceSubscribe to the Symantec Email notification service to be informed of softwarealerts, newly published documentation, Beta programs, and other services.

Go to the following Web site:


Select a product and click E-mail Support at the bottomof the page. Your customerprofile ensures that you receive the latest Symantec technical informationpertaining to your specific interests.

Accessing telephone supportTelephone support is availablewith a valid support contract. To contact Symantecfor technical support, dial the appropriate phone number listed on the SupportGuide included in the product box and have your product license informationready for quick navigation to the proper support group.

Obtaining support by emailLicensed customers can use the following email address to obtain help withtechnical questions:

[email protected]

To obtain software updates by email, send your requests to the following emailaddress:

[email protected]

Obtaining license informationTo obtain license information, contact Symantec in one of the following ways:

■ U.S. and Canada telephone: 1-800-634-4747 option 3

■ Worldwide fax: +1-650-527-0952

■ Email:[email protected]

Purchasing productsFor help with purchasing Symantec products, visit the Symantec Web site:


where you can chatwith product experts or link to information about the products.

47Getting helpContacting Symantec



You can also contact a Symantec product representative by email at the followingaddress:

[email protected]

To speak with a Symantec product representative by telephone, customers in theU.S. and Canada can call 1-800-327-2232.

Getting helpContacting Symantec

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