VERIZON WIRELESS AS A LEARNING ORGANIZATION

Bellevue University

Javon Annie Oh, MSM 620

AGENDA

Marni Walden What is a Learning Organization Why Change is Necessary Learning vs. Training Examples of VZW as a Learning

Organization Goals and Challenges Leadership Development

VERIZON WIRELESS EVP & COO

Marni Walden Executive Vice President and Chief

Operating Officer 20 years experience in the wireless industry Area President Vice President and Chief Marketing Officer

LEARNING ORGANIZATION

“A learning organization is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights” -David A. Garvin

CHANGE IS NECESSARY

“If the rate of change on the outside exceeds the rate of change on the inside, the end is near.” - Jack Welch

TRAINIG VS. LEARNING

Training – InstancesProduct or ProcessBeginningEndDone

Learning – On goingCultureAppling SkillsBusiness Better

VERIZON WIRELESS

VLSS

Verizon Lean Six Sigma 1

NPS

Net Promoter Score2

Ideas at Work

Get ideas from employees. 3

GOALS & CHALLENGES

GOALSDeliver shareholder value

Grow Revenue Cost Structure Satisfy customers

CHALLENGESEmployees

Commitment Engagement

LEADERSHIP DEVELOPMENT

Execution Think

BroaderStrategic

Communication Innovation

Closing