versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSM

Reduce Operational CostsReduce Staff Workload

Improve Business EfficienciesIncrease Customer Satisfaction

Centralised & Globally AccessibleTrouble Ticket & Technical Support

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSM

versaSRS is a browser delivered feature-rich and flexible Help Desk and Customer Support solution that enables businesses to quickly and

effectively support, manage and improve the quality of their interactions with employees, end users and customers raising service

requests, issues, incidents or trouble tickets.

The Total Software Solution forCustomer Support & Service

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSM

Innovation

What separates versaSRS from other web browser

help desk applications is its unique ‘look and feel’.

versaSRS has been developed with a

multi-document interface that simulates a

Microsoft Office environment.

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSM

Feature-rich, Yet Affordable

versaSRS is a feature-rich and comprehensive solution available to small to medium

businesses (SMBs) that require Enterprise Level software without the huge price tag.

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSM

Help Desk, Service Desk & ITSM

Single point for all Communications

Automatic Email to Ticket& Assignment to Agents

Full Audit Logging, History& Information Only A ClickAway

.. and So Much More!

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSM

Customer Self-Service Portal

Customer Visibility 24/7

In-built Knowledge Base & Hot News Board

Reduce Requests & Follow-up Calls to the Helpdesk

Reduce Operational & Staff Costs

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSM

Integrated CRM & Contracts

Comprehensive Organisation & Contact Info

View All Requests & Assets at a Glance

Fully Integrated & Linkedto Tickets

All Contracts in one place with Soft Copy Attachments

Plus Many More Modules Included Out-of-the-Box!

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSMBusinesses Love It!

• Single Solution across whole-of-business

• Reduces operational costs

• Reduces staff workloads

• Increases staff satisfaction

• Streamlines business processes

• Provides exceptional Customer Service

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSMYour Customers Love It!

• Your Customers can find answers to common problems 24/7

via the Self-Service portal.

• Customers can check the status of their existing requests

without having to call the Help or Service Desk for an update.

• Gives your Customers a total Support & Service Experience.

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSMStaff Love It!

• Empower your staff to focus on resolving issues faster.

• All information - case history, conversations, communications,

emails, attachments, screen-shots, etc are all just a mouse click away!

• Improves productivity, reduces workload & increases

staff satisfaction.

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSMTestimonials

“You’re product is ABSOLUTELY AMAZING and has become an integral way of how our company now operates!” - Sean Brown, Clear Link Networks, Inc. (USA)

“We were immediately impressed with versaSRS’ broad feature set, the wealth of information on their website and their willingness to allow us to experience the solution via their demonstration system without having to first jump over sales induced hurdles” - Randall O. Walrond, President, IVR Technologies (USA)

“versaSRS has greatly improved the entire business process forservice requests from start to completion .. and we have only touched the surface of what the software is really capable of” - Jannis Seccafien, Customer Service Officer, Corporate Property, Adelaide City Council (AUS)

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSMImplementations Include….

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSMAbout VersaDev

VersaDev is an innovative South Australian company developing

best-of-breed software solutions that address the everyday Customer

Service and Support problems faced by companies around the world.

versaSRS HelpDeskquality of service

versaSRShelp desk . service desk . ITSM

www.versaSRS.com

The Total Software Solution forCustomer Support & Service