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“Technology brings to the party, the art of

the possible.”

Mike DayChief Information Officer, the University of Sydney

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Information and Communications TechnologyWelcome ...............................................................2Connecting you at Sydney .......................................3Executive Summary ................................................4Empowering the University with technology ............6Our services ..........................................................8Our service commitments ......................................9

Research Technology ServicesEmpowering the research experience .................... 11Research computing .............................................12Research data services ........................................ 14Research management services ............................16

Education Technology ServicesEmpowering the education experience ..................19Virtual Learning Environment services ..................20Learning and teaching space services ................... 22Student computing ............................................... 26

University Technology ServicesEmpowering a culture built on our values .............. 29Collaboration and communication ........................30Student services .................................................. 32Staff and community services ...............................34

Information Technology ServicesConnecting the University .................................... 37Staff computing ...................................................38Core technology services .....................................40Core technology services: security ....................... 42

WelcomeA message from our Chief Information Officer

Our job in Information and Communications Technology (ICT) is to deliver innovative technology services and solutions that are fit for people and help deliver world-class teaching and research. We constantly challenge ourselves to do things differently, more efficiently and with better outcomes.

We do this to support the University’s 2016-2020 Strategic Plan. We must be responsive and progressive in our thinking, break with convention and challenge the status quo in order to improve the way technology and digital innovation enhances the educational experience and streamlines administrative functions.

While the way we do things changes constantly, we focus on areas that align with the Strategic Plan – including creating effective and transformational partnerships, building effective shared services (including the University Service Centre and combined Field Services teams), planning upgrades of the University’s technology, transforming how we prioritise and deliver projects, and seeking opportunities for innovation in everything we do. There are many opportunities, as well as challenges, within the University’s labyrinth of moving parts, but this is also our biggest strength.

In many ways, successful technology outcomes come both from supporting and being supported by ICT colleagues across our many campuses, disciplines and functions. It is this collaboration that inspires us to design, build and deliver digital solutions in support of an organisation that quite literally changes the world.

Mike DayChief Information Officer

“It is this collaboration that inspires us to design, build and deliver digital solutions in support of an organisation that quite literally, changes the world.”

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Connecting you at Sydney

safe and secureresearch storage

250000

12000STAFF

STUDENTS6300

50000 1134

63481900

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RECORDED

VIEWS3.5 MILLION

LEARNINGSPACES

eNotebooks

15VISITS

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learningmanagement

studentplacements

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Executive SummaryInformation and Communications Technology

ICT partners with our colleagues across the University to design, deliver and support services that reinforce the three strategic focuses for the University of Sydney: research excellence, a distinctive Sydney education and a culture built on our values.

Empowering researchBy partnering with the Research Portfolio, Library and Core Research Facilities, ICT supports innovative technology and an array of research-specific platforms that underpin the University’s investment in research excellence. ICT’s services allow researchers to focus their time and resourcing on research, and will enable us to be the leading research-intensive university in Australia.

Empowering educationBy partnering with the Education Portfolio, our faculties, the Library and Campus Infrastructure Services, ICT delivers both online and physical learning and teaching services for staff and students. We design and support a variety of environments including the Learning Management System (LMS), lecture theatres, seminar rooms, learning studios and labs. We also offer a range of informal learning spaces (learning hubs, computer labs, library spaces) where students can self-study and collaborate with one another.

Empowering cultureTechnology underpins the processes and workflows that contribute to the University culture. ICT has the great responsibility to design and deliver solutions that support our values of courage and creativity, respect and integrity, inclusion and diversity, and openness and engagement. We do this by partnering with our faculties and professional service units to enable more simplified processes to be delivered with technology, reducing administrative load for the academic community and development of systems to provide pathways to the University for our disadvantaged students.

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“Something that took me by surprise was the amount of data I could produce in just a single run. In one instance I generated over 300 gigs overnight! I’ve found studies like that are best done in Artemis, because it has the most generous storage allocation out of all the HPC facilities I have access to.”Daniel GolestanSchool of Physics

Cleanroom in the Sydney Nanosciences Hub

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Empowering the University with technology

Research and technologyProfessor Duncan IvisonDeputy Vice Chancellor (Research)

“Technology is transforming our research in a myriad of ways. In the natural and life sciences, the amount of data being generated by extraordinary advances in microscopy and imaging, for example, means many of our deepest research questions are increasingly technology related. How do we process, interpret and understand the vast amount of data we are generating about behaviour of cells or molecules, or the spooky effects of quantum science at the nano-scale? This transformation extends also to the humanities and social sciences, where new, technology driven ways of studying and interpreting the nature of social behaviour, language, culture, and historical artefacts are emerging. Even more importantly, deep questions about the impact of technology on our social, economic, political and cultural systems and ways of life will be among the most important themes for research in the years to come.”

Technology in educationProfessor Philippa PattisonDeputy Vice Chancellor (Education)

“The technological underpinnings of contemporary educational programs are vital, whether we are thinking of mobile access to educational resources around the globe, the communication tools to support a 24/7 virtual classroom, or immersive 3D simulations in finance or biology. Our partnership with ICT is essential if we are to achieve our strategic goal of an agile and cutting-edge physical and virtual learning environment that enables a rich array of face-to-face and virtual interactive forms.”

Technology is empowering education, research and the University community.

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Technology enabling cultureProfessor Tyrone CarlinDeputy Vice Chancellor (Registrar)

“In today’s age and the scale at which we operate at the University of Sydney, technology is fundamental to the provision of services both to and for our students, through Student Services and Student Administration. I am pleased to commend the ICT Service Catalogue in recognition of the critical services ICT provide.”

Enabling our University services and faculties with technologyTim DolanVice Principal (Advancement)

“The partnership that we have with ICT has been a critical factor in the success our alumni and development programs. Their services, support and advice have allowed us to engage with more donors and alumni than ever before. They’ve worked closely with us to design and deliver initiatives in online fundraising, communication tools, services for alumni, data and financial transaction security . We are proud to say that University’s INSPIRED campaign is the most successful fundraising campaign in Australia and technology and ICT play a key role in this success.”

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Research Technology

Services

Research computing

Research data services

Research management

services

Education Technology

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Virtual Learning Environment services

Learning and teaching space

services

Student computing

University Technology

Services

Collaboration and communication

Student services

Staff and

community services

Information Technology

Services

Staff computing

Core technology services

Core technology

(security focus)

Our services

ICT delivers a substantial and complex portfolio of services.

We provide the knowledge and expertise to support and harness the possibilities of technology to enable inspirational teaching, pioneering research, and enriched education for students. Adopting the role of effective advisor, provider and influencer

of technology at the University, ICT connects staff and students to IT services across the University, improving service delivery, and integrating and managing new technology platforms to benefit the University community.

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PersonalisedSeek to make all technology services personalised to the user.

FlexibleCreate contemporary environments that enable flexible and interactive learning.

Accessible Support an inclusive University by ensuring technology is accessible.

ExcellenceEnable research excellence through responsive research support reducing administrative load allowing focus on research not administration.

ConnectedEnsure a connected University by provision of technical support services and staff to all our campuses.

PartnershipBuild a strong partnership with our University affiliates, for example NSW eHealth and the Local Health Districts to ensure access to innovative technology for medical research and education.

DistinctiveDesign and develop learning and teaching spaces and systems which support a distinctive Sydney education.

CollaborativeEnsure our whole University community is connected by incorporating collaboration and social networking tools.

SecuredEmbed safety and security in such a way that they are obviously present, but are largely transparent and seamless to the end user.

Our service commitments

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Research Technology Services–

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We work closely with the Research Portfolio to provide and support research technologies that simplify administrative tasks while enhancing complex initiatives, enable research excellence and provide technical solutions that attract the best researchers.

2014 − Peta-scale Research Data

Store (RDS) launched − The launch of the online Research

Data Management Planning (RDMP) tool supports improved research data management practices and enables researchers to access RDS storage

2015 − A new Academic Profiles system gives

researchers across the University an easy and intuitive platform to promote themselves and their research work with the broader community

− Researchers get access to Artemis, the University’s first centrally provided High Performance Computing (HPC) service. Over 130 projects utilise the service in the first month of operation

2016 − The Artemis HPC receives an

anniversary upgrade, tripling its processing capacity with the addition of a Civil Engineering cluster

− Upgrade research management (IRMA) infrastructure

− Researcher identifier (ORCID) implementation

Empowering the research experience

2017 − Enterprise software code repository

will enable researchers to collaborate and share the software code they develop and help protect the University’s valuable IP

− Operationalise IRMA-PeopleSoft integration

− Integration of IRMA and SITS/TRIM − Design and implement industry

engagement register − Complete data cleaning activities − Implement new Clinical Trials

Management (CTMT) – Electronic Data Capture (EDC) platform

− Launch of Virtual Research Desktop

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Research computingAnalysis and informatics

ICT delivers central high performance computing services, training and specialised research software hosting allowing researchers to focus on research and reduce the time to discovery.

These services enable resource-intensive modelling, data processing and analysis, facilitating the advancement of complex and high impact research and providing capabilities to support the University’s strategy to be the leading, research-intensive university in Australia.

Our strong partnerships with the Research Portfolio and the Sydney Informatics Hub ensure we are successful in supporting computationally intensive and data-rich research across the University.

Research computing

High Performance Computing

(HPC)

Research technical training

Research application hosting

Artemis

Highlights − Artemis provides more than 4,300

cores to university researchers − HPC services accessible to all

researchers at no charge to the user − Over 400 supported research

applications and libraries − 1,000 research users across more

than 400 projects generate up to 1,000,000 compute hours across 50,000 jobs each month

− Expert support and consultation from Sydney Informatics Hub and ICT

− Over 40 annual research focused training sessions across our campuses catering to a broad range of technical competency from those researchers new to the research computing to advanced power-users.

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“Thanks to Artemis, I have discovered 1,445 novel RNA (ribonucleic acid) virus species, in comparison to a total of 5,000 species of viruses that have been described to date. From my experience, Artemis is excellent choice because it has the great capacity (memory, CPU) and it can run multiple tasks in a shorter time. As a biologist, I find it particularly useful in handling massive genome/transcriptome datasets and in data mining.”Mang ShiCharles Perkins Centre

Placeholder for photo of

Prof Simon Ringer

High performance computer, image courtesy of Digital Reality

“The fact is that researchers need computational capabilities across a variety of scales. Artemis is a vital component in the computational capability that researchers at a university like Sydney need.”Professor Simon RingerDirector AINST and Director Core Research Facilities

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Research data servicesData storage, capture and management

ICT delivers research data services that support researchers at all stages of their careers and throughout the entire lifecycle of their research data - from the initial idea to collection and capture, to publication and sharing, and discovery and reuse.

Centrally managed, high-density data centres with connections to the campus backbone provide safe, secure and reliable environments for the capture, storage and management of the University’s valuable research data and related information.

Our strong partnership with the Research Portfolio, Library and Core Research Facilities has positioned the University as an industry leader in the field of research data management planning, helping our researchers better manage the research data they collect and analyse, and meet funder requirements and University policy.

Highlights − Safe and secure, high capacity petascale

research data store housed within geo-redundant Tier III datacentres

− Over 1PB of stored research data, growing at a rate of ~80TB/month

− Data services optimised for use with Artemis HPC

− 2,250 research data store users − 3,500 research eNotebooks and

8,000 classroom notebooks − 300 data collection instruments with

over 90,000 individual records

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Research data services

Research data

capture

Research data

storage

Research data management

Selection of images from Sydney Nanosciences Hub and cleanroom

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Patent and IP management

Research technology

support

Research facilities

management

Research management and reporting

Research technology support

Research management

services

These services help promote outstanding research talent to prospective researchers and industry.

The delivery of services is as a result of our successful partnership with the Research Portfolio, Marketing and Communications and core research facilities and centres who deliver research services that support researchers from proposal development and project planning, applying for and securing grants and ethics approval, government and funder reporting, as well as managing access to facility services and instruments.

Research management servicesGrants processing, academic profiles and training

Supporting the delivery of research administration, enabling researchers to partner for impact through access to specialised services and equipment provided by the University’s core research facilities and centres.

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Highlights − 5 core research facilities and 1

centre using the enterprise research facility management system (PPMS)

− Over 4,500 academic profiles, ~1,100 HDR profiles and ~1,150 media experts’ profiles across 21 domains and centres.

− Provide technology platform which enables submission of research grants and animal and human ethics approval

− Provide technology services for HERDC and ERA reporting

Doctor using research technology in birthing unit at Royal Prince Alfred Hospital

Associate Professor Margot Day, Physiology, School of Medical Sciences at the Bosch Institute

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We provide and support education technologies that enable our academic community to foster excellence and innovation in education. We partner with the Education Portfolio to deliver award-winning learning and teaching spaces and continually evolve and innovate in our digital environments.

2014 − Charles Perkins Centre, a

multi-disciplinary building, is launched with state of the art learning and teaching spaces

2015 − The Sydney Nanoscience Hub launches

- a world-leading research and teaching facility designed to meet the demanding requirements of Nanoscience research

2016 − Initiate Learning Analytics

proof of concept − Development of Learning Space Register

to prioritise future AV replacements − The Abercrombie Business School

building opens, representing an increase of 15% in the number of students accommodated in teaching spaces

Empowering the education experience

2017 − Implement and launch new University-

wide Learning Management System (LMS) − Phased implementation of

Curriculum Mapping solution − Implement pilot of Learning

Analytics solution − The refurbished Westmead Education

and Conference Centre begins operating. This is the result of significant collaboration between the local health district and the University.

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Virtual Learning Environment servicesInteractive digital learning for students

Virtual Learning Environment (VLE) services provide educators with digital capabilities to transform the learning experience for students.

Through the use of flexible and interactive technologies, educators are well placed to design learning activities that deliver a distinctive Sydney education experience.

Services such as ePortfolio, text matching and other online assessment options provide the means to assess graduate qualities. Other services in this portfolio such as learning management systems, student collaboration and lecture capture align strongly with strategic objectives of developing

interactive and collaborative learning designs fostering excellence and innovation, and creating contemporary environments that enable flexible and interactive learning. These services are delivered in partnership with Educational Innovation and the wider Education Portfolio. Daily support is provided for over 52,000 students through a suite of technology services that continually evolve to meet the contemporary expectations of both educators and students.

Student collaboration

Assessment systems

Lecture capture

Learning management

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ePortfolio

Virtual Learning Environment

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Highlights − Interactive digital learning

for over 52,000 students − 2 million online interactions

each month − 350,000 video views per

month of recorded lectures or pre-recorded content

− 44,000 text matching submissions per month assist learners with correct referencing practices

Lecture delivery enabled by technology

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Learning and teaching space servicesConnected spaces for a connected community

Over 1,100 technology-enabled spaces across all campuses empower connected teaching and learning experiences.

ICT facilitates our academic and student communities by providing resources for computer augmented teaching such as projection, lecture booking and recording, screen sharing and exam facilitation.

ICT supports, designs and connects 1,134 spaces across 7 campuses and medical schools in the delivery of formal teaching and informal learning. These spaces vary from large lecture theatres of capacities up to 550 seats to learning hubs, seminar rooms right through to locations with specialised equipment for teaching such as nursing simulation clinics.

We have been continually refining our models of flexible, collaborative teaching and learning spaces over the past five years and we have partnered with the Education Portfolio and Campus Infrastructure Services (CIS) to deliver state of the art spaces in the Charles Perkins Centre (CPC), Abercrombie Business School and Australian Institute of Nanoscience and Technology (AINST).

We provide: − consultation, design and engineering − sensory impairment support − teaching space IT training and consultation − configuration and/or support services for

700+ teaching spaces and 400+ meeting rooms and spaces that support teaching

− technical support and consultation at our learning hubs and library spaces

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“…the award-winning ‘hub’ building for the Charles Perkins Centre is a pioneering design intended to facilitate both multidisciplinary research and new models of technology-assisted laboratory teaching”University Strategic Plan2016-2020

Space design and

refresh

Training and

consultation

Audio visual

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Sensory impairment

Learning and teaching space

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Learning and teaching spaces1,134 spaces supported by ICT including:

− 503 General Teaching Spaces, accessible to all faculties

− Lecture theatres – large can hold up to 550 students

− 52 Learning hubs/Library spaces – student collaboration spaces with informal computing access

− Computer Labs − 22 Wet labs and 5 Dry Labs − Seminar Rooms – varying sizes − Learning Studios

Clockwise from top: Peter Nichol Russell (PNR) Learning Hub; Library Space, Law Library; students in Microbiology lab, Charles Perkins Centre; Seminar room, Abercrombie Building

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Award winning facilities Abercrombie Business School: digital enablementWith this building opening in 2016, the number of IT-enabled teaching spaces across the University has been increased by 15% in a single building.

Previous technology innovations have been leveraged and improved including:

− virtual desktop student lab computing − 77 student pods in support

of flipped learning − state-of-the-art AV control systems

New innovations have been introduced including:

− IT-enabled informal learning spaces physically proximate to every formal teaching space

− automated timetable displays at every teaching space

− media-walls throughout and − new SydPay micro-payments

system via student cards

Charles Perkins X-labOur Charles Perkins Centre (CPC) won an award for its X-lab which boasts the following:

− Multi-disciplinary teaching − 240 seats with full desktops allowing

students to digitise and collaborate − Our X-lab can run up to 8 classes simultaneously

“The Abercrombie Building provides extraordinary teaching facilities for the Business School. ”University Strategic Plan2016-2020

Abercrombie Building Learning Hub

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Student computingProviding technology that enables flexible and interactive learning

Student computing services provides students with access to pedagogical software, face to face support, printing and electronic resources.

Our student computing services include: − Virtual desktop – personalised desktop with

student login at any campus location − Bring Your Own Device (BYOD) services − Find a PC – locate available PCs

anywhere on campus − Printing services now integrated with SydPay

to ensure simplification for our students − Personalised consultation and support

We have implemented flexible computing models in the Charles Perkins Centre, the new Law building and in the Dentistry Simulation Clinic.

ICT provides discipline specific software across the fleet of student computers. We work with faculty contacts prior to each semester to capture requirements and deliver changes, however requests for new software can be made at any time.

BYOD

Personalised support

Virtual desktop

Student printing

Find a PC

Software packaging

Student computing

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Highlights − Personalised support and consultation

in our Learning Hubs − Our new student-use computing environment

enables access to pedagogical applications from anywhere, allowing better use of University spaces, and simplified access for students

− The portable device management project will provide the necessary management framework to allow for improved reliability of technology use in flexible spaces

− Working with academics at the Charles Perkins Centre we have implemented cloud-based software, enabling:

− data capture on campus and access outside the classroom

− flipped learning - allowing students to complete modules before they arrive on campus

Pharmacy students in computer lab

Students in Law library

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We provide and support university technologies that help develop our leaders, attract a diverse student body, expand our openness and engagement with the external community and simplify administrative tasks.

2014 − Launch of first 24 hour fundraising

campaign on an online technology platform. Almost $1,000,000 raised for the University

− Implemented an Enterprise Data Warehouse for Wingara Mura, student statistics, student diversity, HR leave management

2015 − Upgrade of our student placement

platform, Sonia to expand its capacity and functionality and enable future scalability across the University

− Expanded the enterprise data warehouse to include student performance (Phase 1) and student demand

2016 − A number of faculties successfully

piloting Sonia including FEdSW, FASS, Faculty of Veterinary Science, Conservatorium of Music, Faculty of Architecture, School of Business

− Rollout of SydPay to our student community

− Implemented the Enterprise Data Warehouse for student performance (Phase 2), student demand (extension), Gift Management reporting and Gift Management Register

Empowering a culture built on our values

2017 − Expansion of Sonia to an enterprise

student placement system which will enhance the student experience

− Procure and implement core module of Human Capital Management (HCM) system

− Implement consolidated set of collaboration tools including Office365

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Collaboration and communicationEnabling communication and collaboration with our internal and external communities

Collaboration and communication services enable the University community to interact with colleagues, students and the community to promote knowledge sharing and information management.

Staff can access Exchange, our enterprise staff email service, through a number of supported interfaces including desktop clients, web clients and mobile devices. This service includes calendaring, spam filtering and archiving to enhance the user experience. Bulk distribution emails services are also supported.

The MyUni Student Portal allows students single sign-on access to an array of services from SITS, LMS to Library services and email. Students access their email, Sydney Mail, through the Office365 portal which also provides access to the Office 365 toolset that enables productivity and collaboration.

We partner with Marketing and Communications to provide Yammer, our online social community platform at the University.

We directly provide a range of mobile phones with associated services like SIM cards and global roaming. Provision of desk phones with VOIP and analogue landlines are complimented by our network.

We provide consultation, design, engineering and support purpose-built rooms for video and web conferencing with supporting software.

ICT strives to provide the best technology to create collaborative working environments for our staff. We are currently developing a new Online Workspaces service that incorporates an information management framework and SharePoint Office 365. Online Workspaces are designed to enable users to categorise and manage their information to make it easier to find and access information, improve data quality over time and improve sharing of information across the institution. In 2017, with our Future Ways of Working initiative, we aim to activate Office 365 (including the migration of Exchange) for staff to make collaborative tools easily accessible to increase efficiency, manage information, foster relationships within the University and its community, and save on technology costs.

Student practical

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eMail tools

Video conferencing

Social network Phones

Online workspaces

Collaboration and communication

Student Portal

Highlights − 52,000 students and 11,000

staff supported mail boxes − Exploration of collaboration tools

including Office365; Outlook, OneDrive, SharePoint and Skype for Business

− Multiple video-conferencing solutions available:

− 1-1 video conference (Jabber & Jabber Guest)

− Small group video conference (AdobeConnect)

− Large group lectures (centrally booked VC enabled rooms)

− Yammer has 6,300+ staff members − The Student Portal provides a

consistent user experience by serving 18 million sessions each year

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Student servicesEnhancing the student experience

ICT partners with a number of professional service units within the DVC Registrar Portfolio to ensure expansive and responsive support to our student community.

Our partners include: − Global Student Recruitment and Mobility (GSRM) − Student support services − Student administration services

ICT has partnered with GSRM to deliver a number of solutions which help the University attract and recruit the best and the brightest students and researchers from diverse socio-economic backgrounds. Technologies provided through ICT are designed to help our students adapt to, and

enjoy, university life. ICT has been successfully delivering our student practical experience placement platform (Sonia) to a number of faculties since 2010. We plan to expand this service across the whole University to help align to the University strategy of growing the experiential learning component of student learning.

Current student mobility technology development will directly support our University strategy goal that 50% of our students will undertake a short or longer term mobility experience by 2020.

Student mobility

Student administration

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Student recruitment

E12; Future Leaders; Cadigal; Widening Participation and Outreach; Research Supervisor Connect

20,131 student placements for 8,146 students

Assistive technology; Disability Services academic plan,

counselling, careers, student accommodation

Special considerations,

SITS

Short and long term student exchange

programs

Student support services

Student Services

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Highlights − New Future Leaders scheme resulted

in over 200 offers in 2016 − 1,511 E12 applications in 2016 with 8%

increase in study commencements − Study commencements under the

E12 scheme rose by 7.8% in 2016 − Another 640+ offers made through other

access schemes and alternate pathways − Number of active research opportunities

on Research Supervisor Connect: 1,263 − Number of active research

supervisors connected with these opportunities: 1,318

− 20,131 student practical placements through Sonia

Staff and students at Disability Awareness Week 2016

“We’ve curated schemes such as E12 to set up students with the best possible chance of success – and they are succeeding.” Professor Tyrone CarlinDeputy Vice-Chancellor (Registrar)

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Staff and community servicesEnabling excellence in professional services that support our staff and students

ICT strives to deliver seamless technology systems to professional service staff across the University, who support research and learning activities and reduce the administrative load for our academic community.

We partner with various University service providers to:

− Support the staff lifecycle from recruitment to separation

− Deliver the technology underpinning financial and procurement services

− Automate the facilities management process; parking, maintenance, card services

− Support for content management system for the University website

− Enable engagement with the external community through provision of alumni mentoring tools, online donation platforms, events management systems and customer relationship management solutions.

− Enable engagement, interaction and tracking of services through provision of call centre services - IVR, telephony, SMS alerting and ticket management system

Financial and reporting services

Advancement services

Records management

servicesBusiness

Intelligence

Call Centre services

Staff and community

services

Staff development services

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Highlights − Provision of training course

platform (CareerPath) which delivers 400+ courses

− Provide technology services that have enabled the INSPIRED campaign to raise $137.5 million in 2015

− 3,000 academics empowered by the Academic Promotion and Development (AP&D) platform to plan and achieve their goals in alignment with the University’s Strategy

− AP&D adoption rates are upwards of 85% with planning underway to roll out to professional staff in 2017

− Launch of SydPay which is the first step to Finance delivering a cashless campus strategy

− Provision of Call Centre services to multiple professional service units: HR, Student Centre, Finance, ICT Helpdesk

− Implemented VC dashboard for Enterprise Data Warehouse providing senior University staff with a selection of key SIBI reports via a single dashboard

Pave The Way 2016

Business IntelligenceThe Planning and Information Office (PIO) with ICT and in partnership with all University portfolios implemented a 5-year Business Intelligence program operated with an iterative, formal approach through a series of project cycles. These projects were prioritised and rolled out incrementally to deliver immediate benefits for faculties and University stakeholders. This has lead to the development of the Enterprise Data Warehouse (EDW) which is the central data repository that integrates disparate data sources and provides the foundation for which reporting and analysis is based.

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Information Technology Services–

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We design, build and operate information technology services that connect people and we integrate data with systems which enables people, wherever they are, to collaborate and gain information insights to empower research, education and culture across the University.

2014 − Migration of University Library student

computing to ICT Shared Services − Delivered a high performance, scalable and

reliable platform to ensure a successful go-live of Sydney Student to enhance the student experience and streamline administrative functions. For the first time, students were able to enrol and check exam results online

2015 − Hyperion Platform upgrade to stablise

our financial planning,budgeting and forecasting system to enable more timely financial business decisions

− Trim, our records management system, was upgraded

− Software Designed Data Centre (Phase 1) delivered upgraded hardware on over 2,000 servers and 5PB of storage supporting our suite of applications. This phase moved 30% of the environment to a more flexible provisioning model which enabled support of growth and peaks in lecture streaming, provision of a robotics programming portal for students, delivery of reporting and visualisation on research data to academics, and launch of a cloud-based scientific research notebook system.

Connecting the University

2016 − Migration of Business School

email, calendar and student computing to Shared Services

− Completed five building Wi-Fi/network upgrades (including Quad)

− Established Enterprise Systems Sub-committee

− Launched single-number for Operations Service Centre

− ICT Vendor Management capability established

− Sydney University WiFi available throughout Westmead hospital and the Kolling Institute

2017 − Migration of remaining Business

School services to Shared Services − Upgrade Enterprise Services Bus,

our web services system − Implement Operations Service Centre − Research infrastructure team established − Sydney University WiFi available

throughout Kids Research Institute and Children’s Hospital Westmead

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Staff computing Connecting our staff community

ICT manages all computing needs, with services spanning the full device lifecycle from provisioning and support to disposal. You can order a desktop or mobile computing device and have it installed and configured with a range of leading edge software available through established vendor agreements with Microsoft and Adobe and many others. ICT also offers printing and a variety of file storage services.

Highlights − Support for over 11,000 PCs and 2,500

Apple computers across the University − Support for desktops, laptops, hybrids,

tablets and mobile phones − Computer delivery, installation,

configuration and disposal − Over 50 of the latest software titles

licensed and available for use − Distributed support model with technical

staff on-site across all our campuses − Service desk (Mon-Fri 8am-9pm)

ICT partners with Apple and Dell to provide a range of the latest high quality computers at competitive prices.

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Flexible working space, ICT offices

End-user computing

File storage

Software and hardware

provisioning

Computer support and maintenance

Printing

Staff computing

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Core technology servicesPowering technology services campus-wide

Infrastructure, software and data networks to support the University across every campus, faculty and professional service unit.

We support over 2,200 servers in our data centres and provide educational, research and personal storage and backup services for our University community.

Our wired and wireless data networks span our seven campuses from Darlington to Camden; Lidcombe to One Tree Island with an annual program of upgrade and expansion, including the addition of new buildings and upgrade of existing spaces. We partner with CIS to design, deliver and upgrade our network to new and existing buildings.

Our Enterprise Service Bus facilitates the controlled exchange of data, enabling the seamless interaction and interoperability between multiple applications used by the University’s students and staff, such as SITS, HR (Alesco), Education (LMS) and Finance (PeopleSoft).

We manage, support and proactively monitor the University’s technology infrastructure to ensure your applications and data are secure and easily accessible.

Enabling our Strategic Plan: EngagementICT has piloted and will roll out a virtualised solution that allows staff at hospitals to connect to University infrastructure, applications and data from their local data network.

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Servers and storage

Data networks (wired and wireless)

Application and vendor

managementSecurity

Enterprise Service Bus

Identity management and authentication

Core technology services

Highlights − Over 700 applications supported

across the University − ICT centrally manages over 300 contracts

with over 150 vendors annually − Our Enterprise Service Bus allows integration

which ensures the flow of data between systems − Increase in servers of over 20% since 2014

with a 50% increase in storage in the last year and 75% increase in RDS storage

− Up to 100,000 mobile devices connect to our Wi-Fi network on a daily basis

“..we need to … develop ways of ensuring that our staff and students can easily and effectively move across boundaries between the University and our external partners.”

Strategic PlanEngagement

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Core technology services: securityManaging data security and minimising risk

Information security risks are managed in accordance with the University’s security objectives, and in compliance with our statutory, regulatory and contractual obligations.

ICT fulfills this objective through: − Providing security risk advice to

ICT and the wider University − Providing security governance

to ICT operational teams − Managing security related investigations

and incident response

Please review our ICT Security polices on the policy register site:

− sydney.edu.au/policies

What ICT expects from the University communityIndividually and collectively, we all play a role in protecting the security and privacy of University records and information. To meet this, users have a responsibility to:

− Familiarise ourselves with the University’s policies and relevant Codes of Conduct in respect of information security and privacy

− Take appropriate measures to protect sensitive information from unauthorised access or disclosure e.g. by ensuring that mobile devices and removable media are encrypted

− Engage with ICT to obtain advice on managing security risks e.g. when using cloud services to store or process University information

− Notify an appropriate authority of actual or suspected security breaches / incidents

Postgraduate student using laptopProfessor Joe DongPage

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Security and identity managementSecurity services: − Vulnerability assessment and

penetration testing − ICT solution and service design/

architecture review − Assessment of information security risks

and development of risk treatment plans − Development and implementation

of security policies and associated standards and procedures

− Incident detection and analysis − Incident containment,

eradication and recovery − Service provider security assessment

Servers and storage

Data networks (wired and wireless)

Application and vendor

managementSecurity

Enterprise Service Bus

Identity management and authentication

Core technology services

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ICT Services online catalogueLearn more about our services and access them via our online catalogue

− sydney.edu.au/ict-services

Features include: − user-friendly interface providing

easy access to all ICT services − personalised view of services

based on your role − service updates dashboard − service rating, rate your satisfaction/

provide feedback by logging in − search feature, type in a keyword

and go direct to the service page − mobile-first, the catalogue can

be accessed on any device, anytime, anywhere

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Additional contact details Service Desk +61 2 9351 2000 (option 2)

ICT Services online catalogueLearn more about our services and access them via our online catalogue.

− sydney.edu.au/ict-services

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Produced by the University of Sydney, December 2016. The University reserves the right to make alterations to any information contained within this publication without notice.