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789 on your Virgin Mobile phone 0845 6000 789 rom a landline virginmobile.co.uk 

MOB0063/0808 Virgin Mobile Telecoms Ltd.

I you need help with your phone please contact the

store or website where it was bought. For help and 

advice with the Virgin Mobile service please contact

 your Virgin Mobile team.

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Welcome to VirGin MObile 

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Cos 1. First up...

1.1 Getting started | 1.2 Stay sae

1.3 Setting up your voicemail 

1.4 Setting up your services

 2. The good stu 

 2.1 The Daily Bonus tari 

 2.2 Crave – devilishly good rewards

3. Ways to pay 

3.1 Low-cost packages | 3.2 Topping up

3. 3 How to check your balance | 3.4 Direct Debit

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1. FirSt UP...

1.1 Getting started 

 All ready to go? Simply charge up your phone,

 pop in the SIM card and you’re set.

Keep your SIM card holder sae – it has your PUK 

(Personal Unblocking Key) on it. You’ll need this

i you ever have to unblock your phone.

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1.2 Stay Sae

Your new phone comes with the deault PIN number 

 – 7890 – but it’s a good idea to set up your own

 personal PIN. Your phone manual will tell you how.

Keep a note o the IMEI number 

The IMEI number is your phone’s unique 15-digit

identication code, usually ound on the phone box and underneath the battery. Make a record o it and 

give it to us when you register – then i your phone is

lost or stolen, we can block anyone else rom using it.

 Just call us on 0845 6000 789 rom any landline.

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Your voicemail will be deactivated ater 90 days i not

used. Dial  789 to reactivate.

To set up your own voicemail greeting

 Just choose option 2 in the rst menu (change mailbox 

eatures), then ollow instructions.

Try out some other services

We’ve got loads o other great services, such as video and group calling – check them out online at virginmobile.co.uk

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 2.1 Daily Bonus

Mostly make calls to other UK networks? 

Our Daily Bonus tari is the one or you.

Get 5 ree minutes a day – when you talk 

or 5 within the UK.

 And 5 ree texts a day – when you send 

5 within the UK.

Plus a 15p at rate to any UK network 

 – anytime, anywhere.

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* Excludes ull track music and video downloads and games that cost £4.50.

^ Legal stu applies. See separate sheet enclosed with your joining pack.

 2.2 Crave

Our brand new rewards scheme, Crave, gives you some

special perks and privileges that will make your mouth water

 Just register online at virginmobile.co.uk/youraccount

and you’ll get 2 ree downloads (tones, pics or games)*

 – a little taster o the good stu to come.

 A swanky new phone – on us! Every time you spend £100 on calls, messages and bundles,

we’ll give you £10 towards your next phone, up to a

hety £100^.

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VIP treatment

You can look orward to exclusive oers rom our riends

as well, with special oers throughout the year like 20%

o haircuts and treatments at a swanky salon or a ree

day paintballing!

Golden gig tickets

Get invitations to exclusive gigs by some o the bestbands around, plus the chance to jump the queue or 

V Festival tickets.

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3. wAYS tO PAY 

3.1 Low-cost packages

Bundles are monthly packages o low-cost minutes,

texts and picture messages to use on any UK 

network, any time.

They’re antastic value i you are on our standard 

Pay As You Go tari but want some great cross-netvalue too.

We’ve got a whole range o packages to choose

rom, so simply head over to virginmobile.co.uk 

to fnd out more.

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3.2 Topping up

I you Pay As You Go be in control and buy airtime

whenever you want.

Credit/debit cards – Top up rom £5. Just call us on

789 or visit virginmobile.co.uk  to register your card.

 ATM – Simply enter your mobile number and top-up

rom £10 at one o 50,000 nationwide.

Vouchers  – £5, £10, £20 apply credit by calling 789

or text voucher PIN or ree to 789111 . They can also

make ideal gits.

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Top up by text using your credit/debit card 

Once you have registered your card details with us you

can send a ree text to 789222 with:

the amount you’d like to top up

(£5 – £50 in £5 denominations)

the last 6 digits o your card number 

the last 3 numbers o the security number on the back

(or the last 4 i you have an American Express card).

Make sure you leave a space between each detail e.g

10 987654 321.

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3.4 Direct Debit

 Avoid top-up hassles by paying by Direct Debit. It’s

ree to set up and you get some great extras too, like

ree Voicemail Plus, which lets you store more messages

or longer. Call  789 rom your Virgin Mobile phone to

nd out more.

Pay by Direct Debit is subject to a UK credit check.Pay by Direct Debit customers are not eligible or 

our Daily Bonus tari and dierent charges apply.

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4. FUn with YOUr PhOne 

 4.1 Virgin Mobile Bites

Get all the gossip and laughs, sport and news you’ll 

ever need with these bite-sized bits o entertainment

 – they’re available any time, anywhere.

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SPORT  – Up to the second sport news, and a service

 you can personalise, so you’ll always know the score.

NEWS & WEATHER  – The latest news, headlines

and weather orecasts as they happen, rom the UK 

and beyond.

MUSIC  – Get lost in music with all the latest

tracks or you to download and listen to.

GAMES  – Give your thumbs some exercise

with some great new games to download.

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5 let’S rOUnd it All OFF 

5.1 Help in the UK For help at home, 24/7:

Go to virginmobile.co.uk 

Email  theteam@virginmobile.co.uk 

Call  789 rom your Virgin Mobile phone

or  0845 6000 789 rom a landline

Write to:

The Team at Virgin Mobile, Willow Grove House,

P.O. BOX 2692, Trowbridge, Wiltshire, BA14 0W.

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5.2 For help abroad 

For 24/7 help when you’re out o the country:

Call  +44 7953 967 967  (£2 charge to call 

our team rom abroad).

Go to virginmobile.co.uk  or email 

theteam@virginmobile.co.uk 

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5.4 Our ull 12 month warranty 

I your new phone goes wrong in that period and it’s

covered by the warranty, we’ll do all the legwork or 

 you to get it xed. I you do need a replacement phone,

we’ll provide you with one that’s ‘as new’. I your phone’s

not covered, we’ll advise you on what to do. I your phone

was not bought directly rom a Virgin Mobile or a VirginMedia store, a dierent returns policy may apply. Please

check direct with the store.

Full terms and conditions can be ound in the separate

sheet enclosed with your Joining Pack.

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5.6 How we do things at Virgin Mobile

 Always upront and honest 

Here at Virgin Mobile, we’re committed to making

things simple and easy, so we just tell you everything

up ront, in the relevant places.

Now that you’ve bought your new phone and joining

 pack, you should already have a good idea about whowe are and what we can do or you. However, i there’s

anything else you need to know about, check out our 

website at virginmobile.co.uk 

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The Legal Stu 

Our terms and conditions o service are in a separate

sheet enclosed with this Joining Pack. Please take a

moment to read them as you will be deemed to have

accepted them when you rst credit your account or 

use the services.

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Getting inormation in other ways

We’re pleased to be a member o the Disability Action

Forum. We can provide you with any piece o our literature

in alternative ormats such as large print – just call  789

rom your Virgin Mobile phone or   0845 6000 789 rom a

landline, or send an email to theteam@virginmobile.co.uk 

We also subscribe to Type talk.

I English isn’t your rst language, call us on 789 rom

 your Virgin Mobile phone, or  0845 6000 789 rom

a landline and we can try to arrange or one o our 

bilingual team members to speak to you.