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Vicki Thompson AzTEDP Program Planner [email protected] 1-866-223-3412 602-542-3365 v/tty Sean Furman Deaf Specialist [email protected] 602-888-0720 VP
Vicki Thompson
AzTEDP Program Planner
1-866-223-3412602-542-3365 v/tty
Sean Furman
Deaf Specialist
602-888-0720 VP
Assistive Technology for the Deaf and the
Hard of Hearing: The Magic of AT and the Realities of IT for Persons who are Deaf or Hard of Hearing…
Technology for Deaf Users Utilizing American Sign Language
HardwareVideoPhone (nTouch, Smart VP, etc)
iPadLaptop
Smart PhonesAmplified PhoneCaptioned Phone
SoftwarePurple, Sorenson, Z VRS, Convo,
Skype, FaceTime, and many more….
Video Relay Service vs. Video Remote InterpretingAll can be used for VRS and/or VRI
Requires hardware device to use the softwareNot provided by VRS companies
SoftwarePurple, Sorenson, Z VRS, Convo,
Skype, FaceTime, and many more….
Video Relay Service vs. Video Remote InterpretingAll can be used for VRS and/or VRI
Requires hardware device to use the softwareNot provided by VRS companies
Hardware VideoPhone used for VRS and VRIBroadband Internet
Dedicated line?Not connectable with Wifi
Need Modem / Router / CableAt least 1 to 10 megabyte per sec (mbps)
Using VideoPhone via mobile deviceCan connect to WifiUses VRS software
Video Conferencing Software4G capabilitiy
LTE (Long Term Evolution)3 bars or higher for signal strength
a. Deaf Apps a. IP Relay b. Convo Video Relay Service c. Purple P3 Mobile Video Relay Service d. Sorenson nTouch Video Relay Service e. ZVRS/Z5 Mobile Video Relay Service f. ooVoo g. Dream Voice h. Hamilton Captel i. Wireless Captel by Sprint j. ClearCaptions k. Active Print Lite l. Airwatch Agent (included in TeltexCare) m. App City Life n. Chrome o. Free WiFi Finder p. Notebook Free q. Skype r. Convo Mobile s. Sorenson VRS t. Sorenson nTouch u. Z Mobile
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Technology for Hard of Hearing Users
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Challenges of Telephone Use• For many people with a hearing loss, understanding
speech over a telephone may be difficult due to– Lack of visual cues– Difficulty coupling to a hearing aid or cochlear implant– Feedback– Insufficient volume– Rapid speakers– Hearing out of only one ear on the phone– Noise in the environment– Phone compatibility– EM interference when using the telecoil
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Amplified Induction Neckloop
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
T-Coil ?
(AKA: Telecoils, T-Switches) – Perhaps you’re not sure.
If you are not sure if your hearing
aids have a MANUAL T-Coil setting, please check with your Hearing Health Professional. Many times, they can be installed for a nominal fee.
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Hardwired Listening System as Phone Amplifier
• Comfort Audio Duett New Personal Listener Telephone Kit
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Assistive Technology for the Hard of Hearing
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Telecommunication Devices There are a variety of hearing assistive devices for the phone For people who understand fairly well on the phone but just need more volume, auditory devices will help◦ Amplified telephones◦ Cordless amplified phones◦ In-line amplifiers◦ Amplified headsets
For people who hear but have difficulty understanding speech on the phone, non-auditory devices can provide captions to supplement hearing◦ Captioned phones and services
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
In-line amplifiersConnects between the base of the
phone and the handset of the phone
Telephone’s signal processing must occur prior to the amplification provided by the auxiliary amplifier
Will NOT work with cordless or phones with the dial pad in the handset of the phone
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Strap-on amplifiers• Advantages:
– Very portable– Will work with any phone
including cordless phones
• Disadvantages– Have to place and
remove with each phone call
– Only battery operated
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
•Corded vs. cordless• Usually for residential use only
•Degree of amplification varies• 20-55 dB
•Features vary among products• Adjustable volume and/or tone• Adjustable ringer loudness/pitch• Audio output to connect neckloop• Visual signal indicators• Call waiting• Caller ID• Memory dial buttons• Built-in answering machine• Speakerphone• Bluetooth-enabled
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
ACDHH has Free Telephones, TTY’s, Alerting Devices & Speech Devices
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Application for AzTEDP Application form signed by professional Conditions of Acceptance Proof of AZ residency – Driver’s license, etc. Proof of legal US residency and identity (2009) Proof of name change IF that applies to
consumer Citizenship form (CapTel Supplement if chosen)
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Phone Communication Tips• Do not have anything in your mouth• Speak clearly, at a moderate pace• Do not use your speakerphone• Turn off any background sounds• If the person does not understand you, rephrase the
sentence • Inform the listener when changing the subject• Check for understanding of vital facts (do not use
yes/no questions, but instead ask content-context questions)
• If they have trouble hearing, suggest our free phone program
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
What is Bluetooth?
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Why is it called Bluetooth? Named after the 10th Century Danish Viking king, Harald
Blåtand known for his unification of warring tribes from Denmark including Skåne (present day Sweden)
◦ Blåtand translated into English means “Bluetooth”
Selected by Bluetooth developers originally as a code name for the project but it stuck as the official name
Like its namesake, Bluetooth is intended to unify the many electronic devices marketed by the telecommunication and computing industries
BT symbol verifies device is BT-enabled
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Bluetooth Communication
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Bluetooth hub
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
When All This Isn’t Enough• Captioned options• If a captioned method is really, truly an option to
explore…..• Does the person have internet in their home?• If so, we refer them to the FEDERAL program. 840i
(internet)
• If NOT……..here is the reality………with the AzTEDP landline only unit. (840)
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
AzTEDP provides the 840Captions will only show up on incoming calls
where the caller honors this method.Good LUCK getting people to do that. Most calls
will NOT be captioned due to this extra step.
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
• Offered free with certifying professional signature.
• Captioning delay• No answering machine• Captions on 100% of calls• Requires internet and landline
phone service.• AzTEDP can demonstrate it.• AzTEDP does NOT provide it.
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
• 840i is offered free by with certifying
professional signature.• Captioning d-e-l-a-y• Has answering machine• Captions on 100% of calls• Requires internet and landline
phone service.• AzTEDP can demonstrate it.• AzTEDP does NOT provide it.
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Clarity Ensemble• Purchase required• Captioning delay• Has answering machine• Captions on 100% of calls• Requires internet and landline
phone service.• AzTEDP can demonstrate it.• AzTEDP does NOT provide it.
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
A word of caution about captioned phones
• It is time to stop saying “huh”, “what” and “could you repeat that”.
Instead:
• “Just a moment while I read what you are saying. Your patience is appreciated.”
• “Hang on a minute while I read what you are saying on my special phone.”
• “I can’t listen as fast as you talk, so I read what you say on my captioned phone. Bear with me, it will take a moment for me to respond.”
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Mobile Captioned Telephone
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
More APPS!!!!a. Hard of Hearing Apps
a. IP Relay b. ooVoo c. Skype d. Voice Dream e. Hamilton Captel f. Wireless Captel by Sprint g. ClearCaptions h. Convo Video Relay Service i. Purple P3 Mobile Video Relay Service j. Sorenson nTouch Video Relay Service k. ZVRS/Z5 Mobile Video Relay Service l. Active Print Lite Airwatch Agent m. included in TeltexCare) n. App City Life o. Chrome p. Free WiFi Finder q. Notebook Free r. Convo Mobile s. Sorenson ntouch t. Z Mobile u. Sorenson Video Relay Service
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Thank You!
Questions?????
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Vicki Thompson
AzTEDP Program Planner
1-866-223-3412602-542-3365 v/tty
Sean Furman
Deaf Specialist
602-888-0720 VP
16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
