Victims Assistance Guide - Sitemason Assistance Guide.doc · Web viewRelief and Recovery Assistance...

Hurricanes Katrina and Rita Relief and Recovery Assistance Guide

October 2, 2005

October 2, 2005Next Edition Tentative Release date: 10/07/05

Send additions, corrections, suggestions and comments to ESF-06-Mass-Care.dhs.gov

This document was created to provide guidance to people affected by Hurricanes Katrina and Rita and for those wishing to assist them.

Contact information and resources are listed alphabetically by topic and general resource information is provided in the back to meet additional needs not

outlined in this guide.



Table of Contents

Assistance from The Federal Emergency Agency (FEMA)................................................4Determing the status of your Federal Assistance Application.............................................6Assistance from the American Red Cross...........................................................................7Assistance from the Small Business Administration.........................................................12Consumer Protection.........................................................................................................14Education...........................................................................................................................35Employment & Training....................................................................................................36Financial............................................................................................................................39Finding People/Family Reunification /Pets.......................................................................32Food...................................................................................................................................23Health and Safety...............................................................................................................24Housing..............................................................................................................................26Legal Assistance................................................................................................................38Mental Health....................................................................................................................39Transportation...............................................................................................................…30 Vital Records.....................................................................................................................31Appendix A: Federal Agencies Contact Information........................................................32Appendix B: State Contact Information..............................................................................3Other Available Assistance Guides...................................................................................37



Hurricane Katrina and Rita Victim’s Assistance GuideOctober 2005

Assistance from the Federal Emergency Management Agency (FEMA)Federal government assistance to individuals from various government agencies is coordinated by the Federal Emergency Management Agency (FEMA). Residents should contact their insurance agent first; then apply to FEMA. In addition, FEMA may be able to provide monetary assistance in specific areas such as temporary housing, home repairs and replacement of some household items after other insurance has been applied. If possible, avoid waiting in lines by calling 1-800-621-FEMA (1-800-621-3362) or TTY 1-800-462-7585, or apply online at www.fema.gov

The Online Individual Assistance Center provides many types of assistance which include:

Housing AssistanceMoney for individuals to rent a different place to live or a temporary housing unit when rental properties are not available.

RepairMoney for homeowners to repair damage from the disaster that is not covered by insurance. The goal is to make the damaged home safe, sanitary, and functional.

ReplacementLimited funds may be available under rare conditions to replace a disaster-damaged home.

Other NeedsMoney for necessary and serious needs caused by the disaster, not covered by insurance or other aid. This includes medical, dental, funeral, personal property, transportation, and other expenses that FEMA approves. You may need to apply for an SBA low-interest loan before receiving certain assistance by visiting www.sba.gov

FEMA provides information and assistance to help those who have been impacted by Hurricanes Katrina and Rita.

FEMA AssistanceTo find information on FEMA assistance and registration process, find a disaster recovery center near you, and get temporary housing information visit http://www.fema.gov/press/2005/katrinaFEMA.shtm

Basic AssistanceTo find information on shelter, housing, food, special needs and pet recovery visit http://www.fema.gov/press/2005/katrinabasic.shtm

Page 1

http://www.fema.gov/press/2005/katrinabasic.shtm

http://www.fema.gov/press/2005/katrinaFEMA.shtm

http://www.sba.gov/

http://www.fema.gov/

Hurricane Katrina and Rita Relief and Recovery Assistance GuideOctober 2005

Workers and Business AssistanceTo find information on unemployment, farmer or rancher, small business and federal employee or retiree assistance visithttp://www.fema.gov/press/2005/katrinaworkers.shtm

Student AssistanceTo find information to locate public school (K-12), Head Start, college and university, various state department of education, financial aid and foreign student information and resources visit http://www.hhs.gov/katrina/education.html

Banking, Legal and Insurance AssistanceTo find information on resources to assist you in getting your finances back in order visit http://www.fema.gov/press/2005/katrinafinancial.shtm

Medical, Social and Government AssistanceTo find information on locating cash, social security, medical, medicare, medicaid, veteran’s benefits, death benefits, prescription, crisis counseling, and child care assistance visithttp://www.hhs.gov/katrina/benefits.html

Flood Insurance AssistanceTo find information how to file your flood insurance claims, contact your flood insurance company, and learn more about the National Flood Insurance Program visithttp://www.fema.gov/press/2005/katrinainsurance.shtm

Evacuee Information To find information on the community’s current situation in each area visit http://www.fema.gov/press/2005/katrinavictims.shtm

Government Information To find information on public assistance programshttp://www.fema.gov/press/2005/katrinagovernment.shtm

Emergency Personnel InformationTo find information for emergency personnel http://www.fema.gov/press/2005/katrinaemergency.shtm

Business Information To find information that may be beneficial to business, contractor, and vendors as they assist those impacted by Hurricane Katrina. http://www.fema.gov/press/2005/katrinabusiness.shtm

Immigrant Information To find information to assist immigrants impacted by Hurricane Katrinahttp://uscis.gov/graphics/katrina.htm



http://uscis.gov/graphics/katrina.htm

http://www.fema.gov/press/2005/katrinabusiness.shtm

http://www.fema.gov/press/2005/katrinaemergency.shtm

http://www.fema.gov/press/2005/katrinagovernment.shtm

http://www.fema.gov/press/2005/katrinavictims.shtm

http://www.fema.gov/press/2005/katrinainsurance.shtm

http://www.hhs.gov/katrina/benefits.html

http://www.fema.gov/press/2005/katrinafinancial.shtm

http://www.hhs.gov/katrina/education.html

http://www.fema.gov/press/2005/katrinaworkers.shtm


Determining the Status of your Federal Assistance ApplicationYour application number is the key to finding out the status of requests.

After you have filled out the application you may check the status by calling FEMA 1-800-621 3362 (TTY: -800-462-7585) or visiting www.fema.gov and choosing “check the status of your application”

Timeframe: in about a week a FEMA inspector will arrange a visit to your damaged home or apartment.

If you or someone in your house is a citizen of the United States, a non-citizen national, or a qualified alien, you are eligible to apply. Disaster recovery assistance is available without regard to race, color, sex, religion, national origin, age, disability or economic status.





Assistance from the American Red CrossThe American Red Cross provides a number of services to those affected by disasters including shelter, food, and locating missing persons. They can also provide money to evacuees who can request assistance 24 hours a day by calling 1-800-975-7585 or visit http://www.redcross.org/

Emergency Needs:

Red Cross Emergency AssistanceTo find information on shelters, obtain emergency food, water, hygiene items or for help in finding medical treatments or obtaining medicines, contact your local Red Cross chapter or visithttp://www.redcross.org/where/chapts.asp

Red Cross Financial Assistance & Recovery The Red Cross is providing Hurricane Katrina survivors with emergency financial assistance to meet urgent needs until state and federal aid is available. Survivors can register for emergency financial assistance 24 hours a day by calling toll-free 1-800-975-7585 or visithttp://www.redcross.org/pressrelease/0,1077,0_314_4583,00.html

Sheltering or Housing Assistance:

Locate a Red Cross ShelterTo find the Red Cross shelter nearest you, contact the local Red Cross chapter nearest you visit http://www.redcross.org/where/chapts.asp

Temporary Housing AssistanceThe American Red Cross, in cooperation with FEMA, has extended its temporary housing assistance program for an additional 30 days. Evacuees residing in hotels who are in need of (continued) temporary housing assistance should contact hotel front desk staff to arrange to extend their stay, if space is available. Evacuees will be asked for evidence of their pre-disaster address, which must be in a ZIP code presidentially declared as a disaster area visithttp://www.redcross.org/pressrelease/0,1077,0_314_4638,00.html



http://www.redcross.org/pressrelease/0,1077,0_314_4638,00.html

http://www.redcross.org/where/chapts.asp

http://www.redcross.org/pressrelease/0,1077,0_314_4583,00.html

http://www.redcross.org/where/chapts.asp

http://www.redcross.org/


Other Short-Term Housing Options

To find information on operation share your home call 1-888-827-2525 or visit http://www.shareyourhome.org/

To find information on Katrina housing for all the survivor housing hotline call 1-800-917-3490 or visithttp://www.katrinahousing.org/

To find information on hurricane housing information visithttp://www.hurricanehousing.net/ Find Missing Loved Ones:

Reuniting FamiliesPersons looking for loved ones can call 1-877-LOVED 1S (1-877-568-3317), or visit the Family Links Registry http://www.familylinks.icrc.org/katrina to register yourself, register a loved one, or to view the existing list of registrants

Other Resources To find information on missing persons call the Katrina/Rita Missing Persons Hotline at 1-888-544-5475 or visit http://www.missingkids.com/missingkids/servlet/PageServlet?LanguageCountry=en_US&PageId=2077

Yahoo! Message BoardsTo find information in missing persons visithttp://boards.news.yahoo.com/boards/

School or Student Assistance:

Registering Children for School To find information on contacting your local school district to register children from impacted zones of Hurricane Katrina in your current school district or call the Department of Education at 1-800-USA-LEARN (1-800-872-5327) or visit http://www.ed.gov/index.jhtml

Providing and Receiving Supplies for Schools To find information on hurricane help from the schools Ed.Gov site visit http://hurricanehelpforschools.gov/index.html

Job Opportunities for Hurricane Survivors To find information on the Katrina Recovery Job Connection call 1-877-US-2JOBS or TTY 1-877-889-5627 or visit http://www.jobsearch.org/hurricanejobs



http://www.jobsearch.org/hurricanejobs

http://hurricanehelpforschools.gov/index.html

http://www.ed.gov/index.jhtml

http://www.missingkids.com/missingkids/servlet/PageServlet?LanguageCountry=en_US&PageId=2077


http://www.familylinks.icrc.org/katrina

http://www.hurricanehousing.net/

http://www.katrinahousing.org/

http://www.shareyourhome.org/


Volunteers for CareersTo find information on volunteering to help those impacted by Hurricanes Katrina or Rita visit http://www.volunteersforcareers.com/index.php

Work, Job, or Business Assistance:

Contact Place of EmploymentTo find information on employment Hurricane Katrina survivors should contact their place of employment to let them know their current location and status. Many larger organizations have arranged a toll free number (listed on the corporate site) for displaced employees to call.

New Orleans Employer or Employee To find information on locating your employer and employee in New Orleans visit http://www.findyourneworleansemployer.com/ Help for Pet Owners:

Rescue Organizations in Affected Areas There are now a number of trained, qualified, animal organizations on the scene in affected areas working to rescue, house and care for the animal survivors as well as striving to reunite pets separated with their families.

Animal Emergency Response Network To find information on helping companion animal victims and their caretakers during disasters visit http://disaster.petfinder.com/emergency/

American Humane Association To find information on animal rescue services visithttp://www.americanhumane.org/site/PageServer

American Veterinary Medical AssociationTo find information for veterinarians affected by the hurricane visithttp://www.avma.org/aa/hurricane/default.asp

American Society for the Prevention of Cruelty to Animals To find information how to rescue, reunite, and rehome animals call 212-876-7000 or visit http://www.aspca.org/site/PageServer?pagename=hurricane_home

Humane Society of the United StatesTo find information on sheltering animals from the storm call 1-800-HUMANE-1 or visit http://www.hsus.org/

Noah's Wish To find information on assisting animal rescue efforts visit



http://www.hsus.org/

http://www.aspca.org/site/PageServer?pagename=hurricane_home

http://www.avma.org/aa/hurricane/default.asp

http://www.americanhumane.org/site/PageServer

http://disaster.petfinder.com/emergency/

http://www.findyourneworleansemployer.com/

http://www.volunteersforcareers.com/index.php


http://www.noahswish.org/

United Animal Nation/Emergency Animal Rescue ServicesTo find information on brining animals out of crisis and into care call (916) 429-2457 or visit http://www.uan.org/

Locating Missed Pets or Fostering Homeless AnimalsTo find information on helping pet owners and their companion animals find each other again. The site also provides information for individuals interested in fostering or adopting animals left homeless by Katrina.Hurricane Katrina @ Petfinder.comTo report stranded pets in need of rescue, call the Humane Society at 1-800-HUMANE-1

Health, Safety, and Preventive Care:

National Health Emergency To find information about health strategies and preventative measures for those in Katrina-affected areas visithttp://www.bt.cdc.gov/disasters/hurricanes/index.asp

Red Cross Post-Disaster Safety Info To find information on food safety in a power outage visithttp://www.redcross.org/services/disaster/0,1082,0_564_,00.html

Water Treatment To find information on the treatment of contaminated water visithttp://www.redcross.org/services/disaster/0,1082,0_563_,00.html

Generator Safety To find information on using a generator when a disaster strikes visithttp://www.redcross.org/services/disaster/0,1082,0_565_,00.html

Beginning on the Road to Recovery:

Red Cross Disaster Recovery To find information on disaster recovery and financial assistance visithttp://www.redcross.org/services/disaster/beprepared/FinRecovery/

Picking Up the Pieces After a Disaster To find information on steps to for your safely and recovery visithttp://www.redcross.org/services/disaster/0,1082,0_23_,00.html

Coping with Disaster and Helping Children Cope:



http://www.redcross.org/services/disaster/0,1082,0_23_,00.html

http://www.redcross.org/services/disaster/beprepared/FinRecovery/




http://www.bt.cdc.gov/disasters/hurricanes/index.asp

http://www.petfinder.org/disaster/

http://www.uan.org/

http://www.noahswish.org/


Helping Children Cope with DisastersTo find information on helping children cope with disasters visit http://www.redcross.org/services/disaster/0,1082,0_23_,00.html

Guide for helping children cope with disasters visithttp://www.redcross.org/images/pdfs/preparedness/A4499.pdf



http://www.redcross.org/images/pdfs/preparedness/A4499.pdf



Assistance for the Small Business AdministrationThe Small Business Administration (SBA) maintains and strengthens the nation's economy by aiding, counseling, assisting and protecting the interests of small businesses and by helping families and businesses recover from national disasters. To obtain general program information or to receive a status update on your disaster loan request, please call our customer service line at 1-800-659-2955 from 6AM to 11PM, 7 days a week, visit www.sba.gov or email us at [email protected].

Hurricane Assistance Fact Sheet To find information on Hurricane assistance to help rebuild your home or small business after a disaster visit http://www.sba.gov/disaster_recov/DisasterRecovery.pdf

Locations to Receive SBA HelpTo find information on the disaster recovery centers visit http://www.sba.gov/disaster_recov/disaster-office-locations.html

Hurricane Katrina and Hurricane Rita SBA Disaster Notices and Fact Sheets To find information on Hurricanes’ Katrina and Rita areas that are declared disasters visithttp://www.sba.gov/disaster_recov/katrinafactsheets.html

SBA Disaster Business Loan ApplicationTo find information on how to apply for a disaster loan assistance after a declared disaster visit http://www.sba.gov/disaster_recov/loaninfo/dloanassit.html

Please note: Individuals that are Homeowners and Renters must register with the Federal Emergency Management Agency to obtain a FEMA Registration ID Number by calling 1-800-621-3362. The speech or hearing impaired may call (TTY) 1-800-462-7585.

Hurricane Katrina Disaster Assistance To find information on emergency and disaster assistance from the Department of Homeland Security visit http://www.dhs.gov/interweb/assetlibrary/katrina.htm

FEMA Internet Registration To find information on how to apply for assistance visit http://www.fema.gov/register.shtm

Notice to Lenders and CDC's Regarding Louisiana District Office Loans To find information on loans that are normally handled by the Louisiana District Office that haven been rerouted to different offices visit http://www.sba.gov/disaster_recov/LALending.html



http://www.sba.gov/disaster_recov/LALending.html

http://www.fema.gov/register.shtm

http://www.dhs.gov/interweb/assetlibrary/katrina.htm

http://www.sba.gov/disaster_recov/loaninfo/dloanassit.html

http://www.sba.gov/disaster_recov/katrinafactsheets.html

http://www.sba.gov/disaster_recov/disaster-office-locations.html

http://www.sba.gov/disaster_recov/DisasterRecovery.pdf

mailto:[email protected]

http://www.sba.gov/


SBA Disaster Assistance News ReleasesTo find information on disaster assistance news releases visit http://www.sba.gov/disaster_recov/assistance.html

Disaster Fact SheetsTo find information on current disaster fact sheets visit http://www.sba.gov/disaster_recov/hfactsheets.html

Disaster Updates by StateTo find information on disaster updates from the field operations center visit http://www.sba.gov/disaster_recov/disasterupdates.html

Katrina Recovery Job ConnectionTo find information job opportunities available for those impacted from the Hurricanes’ Katrina and Rita visit http://www.jobsearch.org/hurricanejobs

Questions concerning SBA Disaster LoanTo find information on servicing your current SBA disaster loan visit http://www.sba.gov/disaster_recov/loaninfo/questions.html



http://www.sba.gov/disaster_recov/loaninfo/questions.html


http://www.sba.gov/disaster_recov/disasterupdates.html



http://www.sba.gov/disaster_recov/hfactsheets.html

http://www.sba.gov/disaster_recov/assistance.html


Consumer ProtectionIt is important to make sure you are protected against unfair, deceptive, or fraudulent practices. The following information will help you if you suspect fraud.

Gas Prices: If you believe there may be gas price gouging or price fixing, call the Department of Energy Gas Price Watch Hotline 1-800-244-3301 to report the incident.

To contact Attorney General Offices’ to report an incident in your area

Louisiana: Call the Louisiana Attorney General’s Office at 1-800-351-4889.

Mississippi: Call the Mississippi Attorney General’s Office of Consumer Protection at 1-800-281-4418.

Alabama: Call the Alabama Attorney General’s Office at 1-800-392-5658.

Texas: Call the Texas Attorney General's Consumer Protection at 1-800-337-3928.

Government Fraud: To report information or complaints of public corruption and/or government fraud in the aftermath of Hurricane Katrina, call 800-CALL-FBI (1-800-225-5324).

Identity Theft: If you are the victim of identity theft or think your personal information has been misused contact the Federal Trade Commission (FTC)1-877-ID-THEFT (1-877-438-4338), hours are 9AM-8PM EDT or visit http://www.consumer.gov/idtheft

Also, this can help prevent a thief from opening new accounts or making changes to your existing accounts. You should also contact your credit card company to place an alert on the account.

Additionally, if you believe you may be a victim of Identity Theft, contact the fraud departments of any one of the three major credit bureaus at their toll-free numbers to place a "fraud alert" on your credit file:

Equifax: Call 1-888-766-0008 or visit www.equifax.com Experian: Call 1-888-397-3742 or visit www.experian.com

Transunion: Call1-800-680-7289or visit www.transunion.com



http://www.transunion.com/

http://www.experian.com/

http://www.equifax.com/

http://www.consumer.gov/idtheft


EducationIf your children are out of school, efforts are being made to accommodate students from kindergarten to college who have been displaced by the hurricane, including international students. The following resources will provide guidance.

All Students: As a first resource, contact the School Board of your current location for guidance. Or call the Department of Education for further assistance: 1-800-USA-LEARN (1-800-872-5327); Spanish speakers are available (se habla español) 9AM-5PM EDT; TTY: 1-800-437-0833. An automated menu of information is available at all times.

Louisiana: For additional information on reaching the local school contact the Louisiana Department of Education at 1-877-453-2721 boards.

Mississippi: For additional information on reaching the local school boards contact the Mississippi Department of Education at 1-866-856-2213

Alabama: Contact the Alabama Department of Education visit http://www.alsde.edu/html/home.asp

Texas: : Contact the Texas Department of Education at 1-800-957-5109 or visit www.tea.state.tx.us/hcane

International Students: For international students who have been impacted by Hurricane Katrina including the 30-day reporting requirement, ability to find temporary housing, and the ability to transfer to another Student and Exchange Visitor Information System (SEVIS)-certified school call 1-(800) 961-5294, or (202) 305-2346, go to www.ice.gov/graphics/sevis/index.htm, or email [email protected].

GI Bill: For assistance with GI Bill benefits, call 888-GIBILL1 (888-442-4551) www.gibill.va.gov.



http://www.gibill.va.gov/


http://www.tea.state.tx.us/hcane

http://www.alsde.edu/html/home.asp


Employment & TrainingServices are available to assist in finding jobs and in filing for unemployment.

Job Search (short-term/long-term): The U.S. Department of Labor is providing a dedicated Web site for individuals to perform a job search: http://www.jobsearch.org/hurricanejobs or call 1-872-5627 or TTY 1-877-889-5627.

Many of the job search engines on the internet also have pages dedicated to the victims of Hurricane Katrina and Rita.

Unemployment: Assistance is available for those already unemployed and those who lost their job or income as a result of the disaster.

Claims can be filed in:

Alabama: Please file a claim by calling 1-866 234-5382 or (TTY 1-800-499-2035), or visit http://www.alabama.gov/working/unemployment.php

Louisiana: 1-800-818-7811. If you live in Louisiana and you and your family have lost your job or source of income as a result of Hurricane Katrina you may visit http://www.laworks.net/

Mississippi: 1 (888) 844-3577. If you have lost your job or income as a result of the disaster, you may register for Disaster Unemployment Assistance by calling.

Texas: 1-800-939-6631

Florida: 1-866-FLA-2345 (1-866-352-2345).

Benefits: The Employee Benefits Security Administration (EBSA) protects more than 6.7 million retirement, health, and other benefit programs sponsored by private sector employers nationwide. The agency is helping workers and employers by providing relief through the following actions:

Additional time has been granted, to Jan. 3, 2006, for the filing deadline of Form 5500 and Form 5500 EZ annual report/returns for employee benefit plans affected by Hurricane Katrina.

For specific information on the extension of deadlines for Form 5500 filings for the states of Alabama, Florida, Louisiana, and Mississippi, go to:

Alabama: www.dol.gov/opa/media/press/ebsa/EBSA20051648.htm

Florida: www.dol.gov/opa/media/press/ebsa/EBSA20051725.htmOctober 2, 2005

Next Edition Tentative Release date: 10/07/05Send additions, corrections, suggestions and comments to ESF-06-Mass-Care.dhs.gov

http://www.dol.gov/opa/media/press/ebsa/EBSA20051725.htm


http://www.laworks.net/

http://www.alabama.gov/working/unemployment.php



Louisiana: www.dol.gov/opa/media/press/ebsa/EBSA20051649.htm

Mississippi: www.dol.gov/opa/media/press/ebsa/EBSA20051650.htm

For information regarding hardship 401(k) Loans and Withdrawals, go to: www.dol.gov/opa/media/press/ebsa/EBSA20051728.htm

For information regarding the extension of a number of deadlines related to health plan coverage, giving workers and employers affected by Hurricane Katrina additional time to make critical decisions regarding health coverage, go to: www.dol.gov/opa/media/press/ebsa/EBSA20051746.htm

For a Fact Sheet, entitled Extension of Time Frames to Help Plans and Individuals Affected by Hurricane Katrina, go to: www.dol.gov/opa/media/press/ebsa/EBSA20051746-fs.htm

Unemployment Insurance: For more information on registering for unemployment insurance and disaster unemployment assistance, call 1-866-4USADOL (1-866-487-2365). Assistance is available in English and Spanish 24 hours a day at www.dol.gov/.

The Federal-State Unemployment Insurance Program provides unemployment benefits to eligible workers who are unemployed through no fault of their own. For information, go to: www.dol.gov/dol/topic/unemployment-insurance/index.htm.

To find your state's unemployment insurance information, visit http://workforcesecurity.doleta.gov/map.asp.

Individuals who reside in Alabama, Mississippi, and Louisiana and those who evacuated to other states may file a claim for unemployment insurance in:

Alabama: 1-866-234-5382

Louisiana: www.laworks.net, or 1-800-430-8076 to file unemployment insurance claims 8AM – 8PM CDT. Claimants who were previously receiving benefits, have questions, or need to change their address should call 1-866-783-5567.

Mississippi: 1-888-844-3577 or by visiting any office of the Mississippi Department of Employment Security. A list of sites that are currently open is available at http://mdes.ms.gov/wps/portal/#null.

Florida: 1-866-FLA-2345 (1-866-352-2345) Monday- Friday 8AM -5PM EDT.

Texas: 1-800-939-6631, or www.twc.state.tx.us/ui/uiclaim.html.



http://www.twc.state.tx.us/ui/uiclaim.html

http://mdes.ms.gov/wps/portal/#null

http://www.laworks.net/

http://workforcesecurity.doleta.gov/map.asp

http://www.dol.gov/dol/topic/unemployment-insurance/index.htm

http://www.firstgov.gov/external/external.jsp?url=http://www.dol.gov/

http://www.dol.gov/opa/media/press/ebsa/EBSA20051746-fs.htm






Disaster Unemployment Assistance: The Department of Labor is working with state and local governments in disaster areas and relief sites to issue disaster unemployment assistance for self-employed and newly employed who may not be eligible for unemployment insurance. For more information, call 1-866-4-USA-DOL (1-866-487-2365) or visit America’s Service Locator at www.servicelocator.org/hurricane_katrina_info.htm

Learn about Disaster Unemployment Assistance, go to: www.doleta.gov/Katrina/LNKDetails.cfm?lnkid=4

Alabama: 1-866-234-5382 or TDY at 1-800-449-2035. General questions about UI and DUA are answered at 1-800-361-4524.

Louisiana: Visit www.laworks.net or 1-800-818-7811. Claimants who were previously receiving benefits, have questions or need to change their address should call 1-866-783-5567.

Mississippi: 1-888-844-3577 or by visiting any office of the Mississippi Department of Employment Security. A list of sites that are currently open is available at http://mdes.ms.gov/wps/portal/#null.



http://www.dol.gov/cgi-bin/leave-dol.asp?exiturl=http://mdes.ms.gov/wps/portal/#null&exitTitle=Mississippi_Department_of_Employment_Security

http://www.dol.gov/cgi-bin/leave-dol.asp?exiturl=http://www.laworks.net&exitTitle=Louisiana_Department_of_Labor

http://www.doleta.gov/Katrina/LNKDetails.cfm?lnkid=4

http://www.servicelocator.org/hurricane_katrina_info.htm


FinancialIt is not uncommon for individuals affected by disasters to experience financial hardship or discover difficulties accessing personal financial data, especially when the surrounding infrastructure has been destroyed. The following resources will provide individuals with educational tools on how to locate temporary funding or information on how to access their personal financial data after a disaster. Financial Records: To request a copy of your federal tax return from the Internal Revenue Service (IRS), please visit http://faqs.irs.gov. Go to the FAQs Search; choose Category 1-“IRS procedures” from the drop down box, and type “copy of return” in search field.

To cash and replace lost, stolen, or destroyed bonds, please call your bank.

Financial Assistance:

American Red Cross: Families in need can also call the American Red Cross (ARC) at 1-800-975-7585 to apply for aid. You may also call your local Red Cross chapter.

FEMA: also may provide financial assistance after private insurance is pursued.

HOPE Coalition America also offers free financial counseling and assistance to individuals and small businesses affected by disasters. For more information you can call: 1-888-388-HOPE (4673).

Social Security Administration: The Social Security Administration is working to ensure that beneficiaries affected by Hurricane Katrina receive their monthly payments and applications for benefits will continue to be processed: www.socialsecurity.gov/emergency/ or call 1-800-772-1213, TTY 1-800-325-0778.

National Credit Union Administration: Call the National Credit Union Administration toll free at 1-800-827-6282 for information for Credit Unions and Credit Union Members affected by Hurricane Katrina. Choose menu item 2; then choose either 1 for Louisiana or Texas, or 2 for Arkansas or Mississippi. www.ncua.gov/Katrina/index.htm.

You can e-mail the following addresses:

Alabama: [email protected]

Louisiana: [email protected]

Mississippi: [email protected]

Go to Louisiana Credit Union Finder’s Web site to find information on your Louisiana credit union: www.cuweb.org/cu_finder.htm






http://www.ncua.gov/Katrina/index.htm


Mortgage Information : The Mortgage Bankers Association (MBA) may be able to provide some information about actions you can take to seek assistance and relief from your mortgage financial obligations if you have been affected by this disaster: www.mortgagebankers.org or www.mortgagebankers.org/news/index.cfm?STRING=http://www.mortgagebankers.org/resources/katrina/PSA_Katrina_ad.pdf.

If your lender is not listed on the list at the above link, try searching the Home Loan Learning Center’s Web site for the contact information: www.homeloanlearningcenter.com/situations/hurricanekatrina.html.

Federal Employees: Contact the Office of Personnel Management (OPM)’s toll free Helpline at 1-800-307-8298 for current and retired federal employees and annuitants who have been impacted by Hurricane Katrina: www.opm.gov/katrina/. For federal retirees, OPM’s Web site www.opm.gov/katrina/benefits.asp provides information.

Disaster Loans: Contact the Small Business Administration (SBA) to obtain general program information or to receive a status update on your disaster loan request. Please call the customer service line at 1-800-659-2955 from 6AM to 11PM EDT, 7 days a week, or e-mail [email protected]. Web sites are www.sba.gov/disaster_recov or www.sba.gov/disaster_recov/katrinafactsheets.html

Veterans’ Assistance: The Veterans Benefits Administration is providing assistance on obtaining monthly disability compensation, pension payments, and replacement checks for veterans who cannot receive mail at their homes or banks because of recent hurricane activities. Electronic payments to financial institutions will proceed as usual. Call toll free 1-800-827-1000, visit a Veterans Affairs (VA) Regional Office near you, or go to the following Web sites for additional guidance: http://www.vba.va.gov/BENEFITS/ROcontacts.htm http://www1.va.gov/opa/katrina/http://www1.va.gov/opa/rita/

Insurance Policy: For assistance for VA insurance policy holders, call VA Life Insurance toll free at 1-800-669-8477 or visit http://www.insurance.va.gov.

Loss Claim and Mortgage: For guidance on VA home loans, filing a loss claim and mortgage payments, go to http://www.homeloans.va.gov

Veteran’s Life Insurance: For Veterans’ Group Life Insurance, call 1-800-419-1473 or visit http://www.insurance.va.gov/.

Service Member’s Life Insurance: For Service Members’ Group Life Insurance, call 1-800-419-1473 or visit http://www.insurance.va.gov/.



http://www.insurance.va.gov/


http://www.homeloans.va.gov/


http://www1.va.gov/opa/rita/

http://www1.va.gov/opa/katrina/

http://www.sba.gov/disaster_recov/katrinafactsheets.html

http://www.sba.gov/disaster_recov


http://www.opm.gov/katrina/

http://www.mortgagebankers.org/news/index.cfm?STRING=http://www.mortgagebankers.org/resources/katrina/PSA_Katrina_ad.pdf

http://www.mortgagebankers.org/news/index.cfm?STRING=http://www.mortgagebankers.org/resources/katrina/PSA_Katrina_ad.pdf

http://www.mortgagebankers.org/


Lost Bank Records and ATM Cards: The Federal Deposit Insurance Corporation (FDIC) has a consumer hotline set up for this crisis and is working cooperatively with all of the state and federal banking agencies and other organizations to determine the status of the financial institutions located in the affected areas. They are developing information and providing links to answer your questions about your banks—including information regarding how to proceed if you have lost your photo ID and/or ATM card. Additionally, you can contact them to determine which banks are open and what services are available. Call toll free 1-877-ASK-FDIC (1-877-275-3342). Open 24 hours a day, 7 days a week or visit www.fdic.gov/news/katrina/index.html or www.fdic.gov/hurricane/index.html.

Contact the Office of the Comptroller of the Currency (OCC) for questions about your national bank, call toll free at 800-613-6743 Monday-Thursday 9-4 CDT, Friday 9-3 CDT, or send an email to [email protected]. A national bank is one that has the word “national” or “NA” or “national association” as part of its legal name. The Web site is www.occ.treas.gov.

Insurance Claims: The American Insurance Association can provide a list of insurance companies, which are listed at www.aiadc.org/AIAdotNet/. Click on “insurance claim contact information” under “State”.

Flood Insurance: The Federal Emergency Management Agency (FEMA) provides information on the National Flood Insurance Program. Call toll-free 1-800-638-6620 to file a claim or for program information. Available in English and Spanish, 8 AM to 8 PM EDT Monday - Friday: www.floodsmart.gov.



http://www.floodsmart.gov/

http://www.aiadc.org/AIAdotNet/

http://www.occ.treas.gov/


http://www.fdic.gov/hurricane/index.html


Finding People/Family Reunification /PetsFamilies and loved ones can be reunited through a number of government, private, and charitable organizations.

Adults: The following organizations can assist with locating missing adults.

National Center for Missing Adults: Please visit http://www.theyaremissed.org/ncma/index.php or call 1-888-544-5475.

National Next of Kin Registry: Please visit http://nokr.org/nok/restricted/home.htm or call 1-800-915-5413

Children: The U.S. Department of Justice (DOJ) is working with the National Center for Missing and Exploited Children. View photos of children looking for their parents and see photos of missing children. If you have or need any information, call 1-888-544-5475.http://www.missingkids.com/missingkids/servlet/PageServlet?LanguageCountry=en_US&PageId=2077

Deceased: Concerned relatives, who are unable to find a missing loved one and fear the worst, should call 1-866-326-9393. Family members can call toll-free 24 hours a day, 7 days a week. This number is specifically for those concerned that a loved one may be deceased. Please visit http://www.fema.gov/news/newsrelease.fema?id=19119 Locating someone who was reported safe or registering yourself as safe: The American Red Cross (ARC) allows you to locate all evacuees who have reported in safe, or register yourself. Those without Internet access can call the toll-free hot line 1 877-LOVED-1S (1-877-568-3317). Due to the extent of damage and number of people displaced, concerned friends and family members are encouraged to visit the site daily to consult the list, as it will be updated continuously. http://www.katrinasafe.com/.

Pets: If you are looking for your pets please contact the following groups.

Humane Society:Please visit http://www.hsus.org/ or call 1-800-HUMANE1. E-mails can be sent to [email protected].

Pet Finder:Please visit http://www.petfinder.com/disaster/index.html or http:/ www.petfinder.org, or call 1-520-321-1606.



http://www.petfinder.org/

http://www.petfinder.com/disaster/index.html


http://www.hsus.org/

http://www.katrinasafe.com/

http://www.fema.gov/news/newsrelease.fema?id=19119



http://nokr.org/nok/restricted/home.htm

http://www.theyaremissed.org/ncma/index.php


FoodThe following resources will help determine availability of food assistance including food stamps for hurricane victims.

Food Stamps: For information on the USDA Food Stamp Program, please contact the following state offices for additional assistance.

Alabama: 334-242-1700

Louisiana: 225-342-2541

Mississippi: 1-800-948-3050

Florida: 1-800-342-9274

Texas: 1-877-556-2200

Food Safety: Call 1-888-MPHotline (1-888-674-6854) with food safety questions. Available in English and Spanish, from 9 AM to 4 PM EDT, Monday through Friday: http://www.fsis.usda.gov/Food_Safety_Education/USDA_Meat_&_Poultry_Hotline/index.asp



http://www.fsis.usda.gov/Food_Safety_Education/USDA_Meat_&_Poultry_Hotline/index.asp

http://www.fsis.usda.gov/Food_Safety_Education/USDA_Meat_&_Poultry_Hotline/index.asp


Health and SafetyThe following resources will provide guidance on health and safety concerns.

Comprehensive health & safety information: The Department of Health and Human Services Center for Disease Control and Prevention provides emergency preparedness and response, health and safety issues/tips, and news related to health, call 1-800-CDC-INFO (1-800-232-4636), or visit www.bt.cdc.gov/disasters/hurricanes/ and http://www.bt.cdc.gov/disasters/hurricanes/katrina/affectedpersons.asp

At the Department’s Health and Social Assistance, locate cash, social security, medical, Medicare, Medicaid, veterans benefits, death benefits, prescription, crisis counseling, unemployment resources, and children services. Information can be found at http://www.hhs.gov/katrina/benefits.html.

Mental Health Resources: For information on mental health resources available, please visit the Health and Safety in Hurricane Recovery information page at www.bt.cdc.gov/disasters/hurricanes/index.asp.

Alabama: Alabama Department of Mental Health and Mental Retardation or call 1-800-367-0955.

Louisiana: Contact the Department of Social Services or call them at 1 (888) 524-3578. Some local agency telephone numbers include:

Alexandria: 1 (800) 841-5778 Baton Rouge: 1 (800) 349-1372 Houma/Thibodaus: 1 (800)349-1372 Lafayette: 1 (800) 901-3210 Shreveport: 1 (800) 841-5776 Monroe: 1 (866) 280-7287 Slidell/Hammond: 1 (866) 280-7724 Lake Charles: 1 (866) 280-2711

The National Mental Health Institute provides a general checklist of signs of stress at http://www.mentalhealth.samhsa.gov/publications/allpubs/KEN-01-0097/default.asp.

Counseling Services: Contact Military OneSource for military members or families in need of counseling services or Red Cross Armed Forces Emergency Service Centers, call toll free at 1-800-342-9647. Available 24 hours a day, 7 days a week, English only. http://www.militaryonesource.com

Call 1-800-273-TALK (1-800-273-8255), TTY 1-800-799-4889, if you or a loved one are in emotional distress or suicidal in the aftermath of Hurricane Katrina. You will speak to trained staff who will give you immediate access to local resources, referrals



http://www.militaryonesource.com/

http://www.mentalhealth.samhsa.gov/publications/allpubs/KEN-01-0097/default.asp

http://www.dss.state.la.us/

http://www.mh.state.al.us/

http://www.bt.cdc.gov/disasters/hurricanes/index.asp

http://www.hhs.gov/katrina/benefits.html

http://www.bt.cdc.gov/disasters/hurricanes/katrina/affectedpersons.asp

http://www.bt.cdc.gov/disasters/hurricanes/


and expertise. Available 24 hours a day, 7 days a week. This site is operated by the Department of Health and Human Services, Health and Safety Hot Lines: http://www.suicidepreventionlifeline.org/

Disabilities: Basic information is available at the Department of Health & Human Services at http://www.hhs.gov/katrina/survivors.html#other. To obtain referrals to Independent Living Facilities for Disabled Persons who have relocated to Texas, Mississippi, and Louisiana, and to obtain information regarding needs for special medical equipment or supplies, contact the http://www.ilru.org/ or call 1 (800) 949-4232.

Louisiana Disability Information Resource: http://www.katrina-la.net/

Mississippi Coalition for Citizens with Disabilities: http://www.mscoalition.com/

Veterans Assistance: For Veterans assistance, refer to www.va.gov and for status on VA patients from the Texas and Louisiana area, call 1-800-507-4571.

Health Care Providers: For information on Louisiana health care provider/patient tracking, please visit http://www.lahospitals.org/

Patients Evacuated from Louisiana Hospitals: The Louisiana Hospital Association provides access to an online database to locate patients who were evacuated from hospitals in New Orleans or surrounding areas. Web site is http://www.lahospitals.net/

Louisiana Nursing Home Evacuee Information: The Louisiana Nursing Home Association provides a search for nursing home residents. Includes names of evacuated residents, the nursing facilities they came from, the host facility where they are now and its phone number. Or you can call 1-225-927-5642. http://www.lnha.org/katrina/default.asp.



http://www.lnha.org/katrina/default.asp

http://www.firstgov.gov/external/external.jsp?url=http://www.lnha.org/katrina/default.asp

http://www.lahospitals.net/

http://www.firstgov.gov/external/external.jsp?url=http://www.lhaonline.org/

http://www.lahospitals.org/

http://www.va.gov/

http://www.mscoalition.com/

http://www.katrina-la.net/

http://www.ilru.org/

http://www.hhs.gov/katrina/survivors.html#other

http://www.suicidepreventionlifeline.org/


HousingThe following information pertains to the financial aspects of housing.

Temporary Housing Assistance: Temporary housing is addressed as part of the basic FEMA application for disaster assistance. Temporary housing is available for renters and owners.

American Red Cross and FEMA:The American Red Cross, in cooperation with FEMA, has extended its temporary housing assistance program for an additional 30 days. Evacuees residing in hotels who are in need of (continued) temporary housing assistance should contact hotel front desk staff to arrange to extend their stay, if space is available. Evacuees will be asked for evidence of their pre-disaster address, which must be in a ZIP code presidentially declared as a disaster area.

Change of Address: To change your address if you were relocated because of Hurricane Katrina, or to get information about your mail, please visit https://moversguide.usps.com/mgservice/ECOA or call 1-800-ASK-USPS or 1-(800) 275-8777.

All people who are registered with FEMA or the American Red Cross and have been housed in shelters need to use the shelter address listed as their current mailing address. This is extremely important for tracking and providing assistance to sheltered applicants.

Housing Loans: U.S. Housing and Urban Development (HUD) and the U.S. Department of Agriculture (USDA) are working to assist those displaced by the hurricane. Please visit the following Web sites for additional information.

Louisiana: 1-888-297-8685

Mississippi:

Alabama:

Texas:

Florida:

HUD’s information to all citizens on Emergency Katrina Housing Programs is at http://www.hud.gov/news/katrina05response.cfm You can call their service center for expedited processing at 1-888-297-8685 7am-7 pm, Monday-Saturday.



http://www.hud.gov/news/katrina05response.cfm

https://moversguide.usps.com/mgservice/ECOA


Emergency Katrina Housing Programs, USDA: The Housing Hot Line: 1-800-414-1226 is for USDA housing loan borrowers, USDA rental housing residents, and other displaced persons. USDA’s rural development program for farms and farmers is accessed through FEMA.

Home Repair & Personal Property ReplacementYour application for FEMA’s disaster assistance will address your need for home repair and personal property replacement that has not been satisfied by your personal insurance.




Legal AssistanceThe following Web sites and telephone numbers provide information on lawyers, including those who provide reduced fee or pro bono services.

Find a Lawyer: To find a lawyer, contact the American Bar Association.

Alabama: 1-800-354-6154

Louisiana: 1-800-310-7029

Mississippi: www.abanet.org.

Texas: 1-800-504-7030 or www.texasbar.com

Legal services can be costly and difficult to locate in time of need. The ABA has an extensive Pro Bono network and lawyer referral service to assist victims seeking legal advice and services. http://www.abanet.org/katrina/probono.html

Web sites with additional Legal Assistance: Legal Services Corporation: www.lsc.govLaw Help: www.lawhelp.orgThe National Center for Victims of Crime provides information and resources for victims of crime and service providers, call toll free at 1-800-FYI CALL (800-394-2255): 8:30 am - 8:30 pm EDT. http://www.ncvc.org/ncvc/main.aspx?dbID=DB_HurricaneKatrinaCrimeVictimAssistance139

Legal Assistance for Active/Non-Active Military:Army: http://www.jagc.army.mil/LegalMarine Corps: http://sja.hqmc.usmc.mil/jal/default.htmNavy: http://www.jag.navy.mil/html/Code16Home.htmAir Force: http://legalassistance.law.af.mil/



http://legalassistance.law.af.mil/

http://www.jag.navy.mil/html/Code16Home.htm

http://sja.hqmc.usmc.mil/jal/default.htm

http://www.jagc.army.mil/Legal

http://www.ncvc.org/ncvc/main.aspx?dbID=DB_HurricaneKatrinaCrimeVictimAssistance139

http://www.ncvc.org/ncvc/main.aspx?dbID=DB_HurricaneKatrinaCrimeVictimAssistance139

http://www.lawhelp.org/

http://www.lsc.gov/

http://www.abanet.org/katrina/probono.html

http://www.texasbar.com/

http://www.abanet.org/


Mental HealthThe following information is provided to guide you on mental health needs.

Counseling Services: Contact Military OneSource for military members or families in need of counseling services or Red Cross Armed Forces Emergency Service Centers, call toll free at 1-800-342-9647. Available 24 hours a day, 7 days a week. English only. http://www.militaryonesource.com

Call 1-800-273-TALK (1-800-273-8255), TTY 1-800-799-4889, if you or a loved one are in emotional distress or suicidal in the aftermath of Hurricane Katrina. You will speak to trained staff who will give you immediate access to local resources, referrals and expertise. Available 24 hours a day, 7 days a week. This site is operated by the Department of Health and Human Services, Health and Safety Hot Lines: http://www.suicidepreventionlifeline.org/



http://www.suicidepreventionlifeline.org/

http://www.militaryonesource.com/


Transportation

Automobile replacement: Contact your private insurance company first. Then FEMA may be able to assist.




Vital RecordsThe following sources can help replace lost records.

Social Security Cards/Medicare Cards: The Social Security Administration is doing everything it can to ensure that monthly payments get to beneficiaries affected by Hurricane Katrina and that applications for benefits will continue to be processed. Please pick one of the links below for more information. Please visit http://www.socialsecurity.gov/emergency/ or call 1-800-772-1213.

Currency: The Treasury Department will exchange mutilated or damaged U.S. currency. Visit the following Web site for more information: www.bep.treas.gov/section.cfm/8/39.

Driver’s License/Identification Card/Vehicle Registration: To get or replace your driver's license and register your car, call 1-877-DMV-LINE or visit http://www.firstgov.gov/Topics/Motor_Vehicles.shtml Louisiana: http://www.dps.state.la.us/omv/katrina.html

Passport Records: To replace a passport lost or stolen in the U.S., please visit http://travel.state.gov/passport/lost/us/us_848.html or call (202) 955-0430.

Federal Civilian Personnel and Military Records: Hurricane Katrina survivors can request expedited copies of federal civilian personnel records by visiting http://www.archives.gov/st-louis/katrina.html or calling 1-866-272-6272 press 4

Document Restoration: The National Archives offers information on how to care for your flood damaged photos, books, papers and more. Please visit http://www.archives.gov/preservation/disaster-response/guidelines.html or call 1-866-272-6272.

Immigration Documents: To replace your lost or destroyed U.S. Citizenship and Immigration Services documents, such as your permanent resident card (green card), employment authorization, re-entry permit, certificate of citizenship and more, please visit http://uscis.gov/graphics/fieldoffices/neworleans/aboutus.htm .

Bank Records: The Federal Deposit Insurance Corporation is working cooperatively with all of the state and federal banking agencies and other organizations to determine the status of the financial institutions located in the affected areas. Please call 1-877-ASK-FDIC (1-877-275-3342) or visit http://www.fdic.gov/hurricane/index.html .

Tax Information: To find out about tax relief, get a copy of your tax return transcript and receive a disaster tax loss kit. Please call 1-866-562-5227, available from 7AM to 10PM Monday through Friday, or visit http://www.irs.gov/newsroom/article/0,,id=147085,00.html.



http://www.irs.gov/newsroom/article/0,,id=147085,00.html

http://www.fdic.gov/hurricane/index.html

http://uscis.gov/graphics/fieldoffices/neworleans/aboutus.htm

http://www.archives.gov/preservation/disaster-response/guidelines.html%20or%20call%201-866-272-6272

http://www.archives.gov/preservation/disaster-response/guidelines.html%20or%20call%201-866-272-6272

http://www.archives.gov/st-louis/katrina.html

http://travel.state.gov/passport/lost/us/us_848.html

http://www.dps.state.la.us/omv/katrina.html

http://www.firstgov.gov/Topics/Motor_Vehicles.shtml

http://www.bep.treas.gov/section.cfm/8/39

http://www.socialsecurity.gov/emergency/


Appendix A: Federal Agencies Contact InformationThe following contacts represent some of the agencies and groups that can provide assistance or guidance to those affected by Hurricane’s Katrina and Rita.

American Bar Association (ABA)To find legal information for victims and lawyershttp://www.abanet.org/home.html 1-800-285-2221

American Red Cross (ARC)To find information on shelters, food, or waterwww.redcross.org 1-800-975-7585

First GovTo find general information on the U.S. governmenthttp://www.firstgov.gov 1-800-333-4636

Federal Deposit Insurance Corporation (FDIC)To find information for consumers, insurers, and bankers http://www.fdic.gov/ 1-877-275-3342

National Credit Union Administration (NCUA) To find information for credit unions and credit union membershttp://www.ncua.gov/ 703-518-6300

The White HouseHurricane relief efforts from the white househttp://www.whitehouse.gov/ 202-456-1414

USA Freedom CorpsTo find information on volunteer opportunities http://www.usafreedomcorps.gov/ 1-877-872-2677

U. S. Department of Agriculture (USDA)To find information for food and waterhttp://www.usda.gov/

U. S. Department of Commerce (DOC)To find information trade, jobs, and science and technologyhttp://www.commerce.gov/ 1-888-4USADOC



http://www.usda.gov/

http://www.usafreedomcorps.gov/

http://www.whitehouse.gov/

http://www.ncua.gov/

http://www.fdic.gov/

http://www.firstgov.gov/

http://www.abanet.org/home.html


U.S. Department of Defense (DOD)To find information on military support http://www.defenselink.mil/ 703-545-6700

U.S. Department of EducationTo find information on educationhttp://www.ed.gov/ 1-800-872-5327

U.S. Department of Health and Human Services (HHS)To find information on public health and safety http://www.hhs.gov/ 1-877-696-6775

Center for Disease Control and Prevention (CDC)To find information on disease control and prevention http://www.cdc.gov/ 1-800-311-3435

U.S. Department of Homeland Security (DHS)To find information on protectionhttp://www.dhs.gov/dhspublic/ 202-282-8000

Federal Emergency Management Agency (FEMA)To find information on emergency response and recoveryhttp://www.fema.gov/ 1-800-621-FEMA

U.S. Department of Housing and Urban Development (HUD)To find information on housing resources and HUD informationhttp://www.hud.gov/ 202-708-1112

U.S. Department of the Interior (DOI)To find information on natural resourceshttp://www.doi.gov/ 202-208-3100

U.S. Department of Justice (DOJ)To find information on law enforcementhttp://www.usdoj.gov/ 202-514-2000

U.S. Department of Labor (DOL) To find information on income support and jobshttp://www.dol.gov/ 1-866-487-2365



http://www.dol.gov/

http://www.doi.gov/

http://www.hud.gov/


http://www.dhs.gov/dhspublic/

http://www.hhs.gov/

http://www.ed.gov/

http://www.defenselink.mil/


U.S. Department of Transportation (DOT)To find information on national transportation systems http://www.dot.gov/ 202-366-4000

U.S. Department of TreasuryTo find information on monetary functionshttp://www.treas.gov/ 202-622-2000

Office of Thrift SupervisionTo find information for consumers and bankers http://www.ots.treas.gov/ 202-906-6000

Office of the Comptroller of the Currency (OCC) To find information for consumers and bankershttp://www.occ.treas.gov/

Internal Revenue Service (IRS)To find information on tax relief and formshttp://www.irs.gov/ 1-866-562-5227

U.S. Postal Services (USPS)To find general information on national mail service updateshttp://www.usps.com/ 1-800-ASK-USPS or 1-800-275-8777

U.S. Department of Veteran AffairsTo find information for veterans and employeeshttp://www.va.gov/ 1-800-827-1000

U.S. Environmental Protection Agency (EPA)To find information on petroleum and hazardous materials cleanup and oversighthttp://www.epa.gov 202-272-0167



http://www.epa.gov/

http://www.va.gov/

http://www.usps.com/

http://www.irs.gov/

http://www.ots.treas.gov/

http://www.treas.gov/

http://www.dot.gov/


Appendix B: State Contact Information Another key source of information is your home state’s Web site:

State Web site Phone NumberAlabama http://www.alabama.gov 1-866-353-3468Louisiana http://www.louisiana.gov/wps/portal/Mississippi http://www.mississippi.gov 1-601-359-3100Texas http://www.state.tx.us/

State Web site Phone NumberAlaska http://www.state.ak.us 1-907-465-3500Arizona http://az.gov/webapp/portal/Arkansas http://www.state.ar.us/California http://www.ca.gov/state/portal/myca_homepage.jspColorado http://www.colorado.gov/Connecticut http://www.ct.gov/District of Columbia http://www.dc.gov/Delaware http://www.delaware.gov/Florida http://www.myflorida.com/Georgia http://www.georgia.govHawaii http://pahoehoe.ehawaii.gov/portal/Idaho http://www.accessidaho.org/Illinois http://www.illinois.gov/Indiana http://www.in.gov/Iowa http://www.iowa.gov/state/main/index.htmlKansas http://www.accesskansas.org/Kentucky http://kentucky.gov/Maine http://www.state.me.us/Maryland http://www.maryland.gov/Massachusetts http://www.mass.govMichigan http://www.michigan.gov/Minnesota http://www.state.mn.usMissouri http://www.state.mo.us/Montana http://www.discoveringmontana.comNebraska http://www.nebraska.gov/index.phtml?section=nolNevada http://www.nv.gov/New Hampshire http://www.state.nh.us/New Jersey http://www.state.nj.us/New Mexico http://www.state.nm.us/New York http://www.state.ny.us/North Carolina http://www.ncgov.com/North Dakota http://www.nd.gov/Ohio http://ohio.gov/index.stm



http://ohio.gov/index.stm

http://www.nd.gov/

http://www.ncgov.com/

http://www.state.ny.us/

http://www.state.nm.us/

http://www.state.nj.us/

http://www.state.nh.us/

http://www.nv.gov/

http://www.nebraska.gov/index.phtml?section=nol

http://www.discoveringmontana.com/

http://www.state.mo.us/

http://www.state.mn.us/

http://www.michigan.gov/

http://www.mass.gov/

http://www.maryland.gov/

http://www.state.me.us/

http://kentucky.gov/

http://www.accesskansas.org/

http://www.iowa.gov/state/main/index.html

http://www.in.gov/

http://www.illinois.gov/

http://www.accessidaho.org/

http://pahoehoe.ehawaii.gov/portal/

http://www.georgia.gov/

http://www.myflorida.com/

http://www.delaware.gov/

http://www.dc.gov/

http://www.ct.gov/

http://www.colorado.gov/

http://www.ca.gov/state/portal/myca_homepage.jsp

http://www.state.ar.us/

http://az.gov/webapp/portal/

http://www.state.ak.us/

http://www.state.tx.us/

http://www.mississippi.gov/

http://www.louisiana.gov/wps/portal/

http://www.alabama.gov/


Oklahoma http://www.ok.gov/State Web site Phone NumberOregon http://www.oregon.gov/Pennsylvania http://www.state.pa.us/Rhode Island http://www.ri.govSouth Carolina http://www.myscgov.com/South Dakota http://www.state.sd.us/Tennessee http://www.tennesseeanytime.org/Utah http://www.utah.gov/Vermont http://vermont.gov/Virginia http://www.virginia.govWashington http://access.wa.gov/West Virginia http://www.wv.gov/Wisconsin http://www.wisconsin.gov 1-608-266-1212Wyoming http://wyoming.gov/ 1-307-777-7434



http://wyoming.gov/

http://www.wisconsin.gov/

http://www.wv.gov/

http://access.wa.gov/

http://www.virginia.gov/

http://vermont.gov/

http://www.utah.gov/

http://www.tennesseeanytime.org/

http://www.state.sd.us/

http://www.myscgov.com/

http://www.ri.gov/

http://www.state.pa.us/

http://www.oregon.gov/

http://www.ok.gov/


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