Date post: | 25-Jan-2015 |
Category: |
Technology |
Upload: | 500-startups |
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Ethnographic Research into Email PracticesObservations based on in-depth observations of people doing email
Victoria BellottiPrincipal ScientistPalo Alto Research Center
What Are People Doing with Email?
• What is email used for– To-do list, reminders and task
management– Project tracking– Batch processing– General info and document archive
PARC | 2
• Two insights about its nature– Grand-Central Station for
knowledge work
– Overload - quality versus quantity
Trends
• Still going strong even with kids, but especially in the enterprise
• Most people aren't overloaded but power users are drowning
• An explosion of add-ons competing to solve various problems
PARC | 3
Problems for Entrepreneurs to Consider
PARC | 4
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