1

Video Doorbell 2

Hom

e Security Begins at the Front D

oorYour new

Ring Vid

eo Doorb

ell is the start of a Ring

of Security around your entire p

roperty.

Now

, you’ll always b

e connected to your

home, so you can w

atch over your prop

erty and

answer the d

oor from anyw

here.

See who’s at your d

oor, prevent crim

e and p

rotect your home – all from

your phone,

tablet or PC

.

Contents

1. Charg

ing

2. In-app

Setup

3. Physical Installation

4. Features

5. Troubleshooting

32

Charge the provided battery

First, fully charge the b

attery by plug

ging

it into a pow

er source using the p

rovided

orange cab

le.

The small lig

ht on top w

ill glow

g

reen once fully charged

.

If you can’t wait to p

lay w

ith your Ring D

oorbell, g

o ahead

and set it up. But, w

e recom

mend

fully charging

it b

efore installation.

54

1. Charge

the provided battery.

= C

harged

= C

harging

Insert the batteryAfter charg

ing,

insert the battery in

the bottom

of your Ring

Doorb

ell until it clicks into p

lace.

76

2. Set up your Ring Video D

oorbell 2 in the Ring app.

Set up your Ring Video Doorbell

near your routerIn the Ring

app, select Set U

p a D

evice.

When p

romp

ted, select Ring Vid

eo Doorb

ell 2 and

follow the in-ap

p instructions.

Dow

nload the Ring appThe Ring

app

will w

alk you through setting

up and

manag

ing your Ring

Doorb

ell.

Search for “Ring” in one of the ap

p stores

below

, or visit: ring.com

/app.

Dow

nload fromW

indows Store

Your Wi-Fi passw

ord

Grab your W

i-Fi password

It’s required

for the in-app

setup. Write it

dow

n below

so it’s handy when you need

it:

89

Try it out!After setup, p

ush the button on the front of

your Ring D

oorbell to see vid

eo from the

camera in the Ring

app.Sm

ile, you’re on camera!

Next, test vid

eo quality where you w

ill install your Ring D

oorbell.

Everything look good? C

ontinue to the next section.

Something not right? Jum

p ahead

to the troub

leshooting section.

11

3. Install your Ring Video D

oorbell 2 on the w

all.

4 feet (48 inches)

Select an install heightInstall your Ring

Doorb

ell four feet off the g

round for op

timal p

erformance.

If you’re connecting to existing

doorb

ell w

iring that’s hig

her than four feet, thus lim

iting w

here you can install Ring D

oorbell,

use the provid

ed w

edg

e mount to ang

le your Ring

Doorb

ell dow

n.

Cam

era field of view

Motion d

etection range

Remove

your existing doorbell (optional)If replacing an existing doorbell, shut off pow

er at the breaker. Then rem

ove it from

the wall and

disconnect the wires.

If wiring

your Ring

Do

orb

ell to an existing

do

orb

ell, a transfo

rmer w

ith a voltag

e of 8–24VAC

is required

. If wiring

directly to

a transform

er, a resistor m

ust be used

.

DC

transform

ers and m

ost interco

ms are no

t supp

orted

.

Install the diode (optional)If you’re w

iring your Ring

Doorb

ell to a d

igital doorb

ell – you’ll know it’s d

igital if it

plays a synthesized

melody – then install the

included

diod

e.

If your existing d

oorbell is m

echanical, DO

N

OT use the d

iode, as it can d

amag

e your existing

doorb

ell.

Not sure? Visit ring

.com/d

iodeThe lig

hter band

on yo

ur d

iod

e should

be o

n the sam

e side as the w

ire that runs to

the “Front”

terminal o

n your b

ell.

If you d

on’t kno

w w

hich sid

e this is, do

n’t wo

rry, since w

iring the d

iod

e the w

rong

way can’t d

o any harm

.

If your b

ell do

esn’t ring w

hen pushing

the butto

n o

n your Ring

Do

orb

ell, just reverse the w

ires on

the back o

f your Ring

Do

orb

ell and try ag

ain.

Steps for wiring to an existing doorbell

Steps for wiring to an existing doorbell

1514

Install anchors (optional)If installing

on stucco, brick, or concrete,

mark 4 d

rill holes. Use the p

rovided

bit to d

rill holes in your w

all and insert the anchors.

If you’re installing on w

ood, skip

this step

and toss the

anchors in that d

rawer of stuff you

never use.

Insert the mini-level

Insert the mini-level into your Ring

Doorb

ell to m

ake sure it’s even when you install it.

1716

Connect the Wires (optional)

Connect the w

ires coming

out of your wall to

the screws on the b

ack of your Ring D

oorbell.

Either wire can connect to either screw

. The ord

er doesn’t m

atter.

Attach the wire

extensions (optional)If you have troub

le connecting

the wires

coming

out of your w

all to the back of

your Ring D

oorbell,

use the provid

ed w

ire extensions and

wire

nuts.

Steps for wiring to an existing doorbell

Steps for wiring to an existing doorbell

1918

Screw it in

Feed all the w

ires (and the w

ire nuts, if you used

them) into your w

all and secure your Ring

Doorb

ell on the wall

using four screw

s.

Install the faceplatePlace one of the p

rovided

faceplates on your

Ring D

oorbell by

slotting it in at the

top and

clicking it

into place.

2120

Secure with a

security screwLastly, use one of the p

rovided

security screw

s and the star-

shaped

end of the

screwd

river bit to

secure the faceplate.

2322

4. Check

out all the exciting features.

Shared U

sers Select Shared

Users to let fam

ily or friend

s answer live events and

view record

ings (if record

ing is

enabled

).

Motion Settings

Select Motion Settings to enab

le and

customize your m

otion d

etection settings.

Device H

ealth Visit D

evice Health to d

iagnose

any prob

lems you run into w

ith your Ring

Doorb

ell.

Event History

View a log

of all the events cap

tured by your Ring

Doorb

ell in Event H

istory.

After setting up your Ring D

oorbell in the app, select itThis w

ill bring

you to the Device D

ashboard

, w

here you can change setting

s and access

various features.

Ring Alerts are

notifications you receive w

hen som

eone presses

the button on the

front of your Ring D

oorbell.

Motion A

lerts are notifications you receive w

hen m

ovement is

detected

within

your Motion

Zones.

Switch these

alerts on or off on this screen.

2524

Ring Video Recording

This optional feature saves record

ings of

every event your Ring D

oorbell cap

tures.

You can access these events on any device

running the Ring

app

or by logg

ing into your

account at: ring

.com/activity

Learn more at: ring

.com/vid

eo-recording

Answering your door

When som

eone is at your door, you can

access these features:

Two-w

ay Talk – Speak to visitors and hear what they

have to say.

Microphone – M

ute or unmute your m

ic.

Speaker – Mute or unm

ute audio in the app.

Ring Neighborhoods – Share suspicious events w

ith your neighbors.

Your new

Ring D

oo

rbell includ

es a free trial of Ring

Record

ing fo

r you to

enjoy. Watch yo

ur email inb

ox fo

r im

po

rtant announcem

ents abo

ut this service.

2726

2829

5. Having

trouble? H

ere are som

e answ

ers…

I’m having trouble com

pleting the in-app setupW

hen the in-app

setup fails, look at the front of your

Ring D

oorbell. The lig

ht indicates the issue.

Top Flashing W

hite means your W

i-Fi p

assword

was entered

incorrectly. Select your W

i-Fi network in your p

hone setting

s, select the option to forg

et it, then reconnect to it ag

ain to confirm that

you’re using the correct p

assword

during

setup.

Right Flashing White m

eans your Ring D

oorbell m

ay be too far from

your router to g

et a decent sig

nal. Repeat setup

in the sam

e room as your router. If this w

orks, then you m

ay need to g

et a Chim

e Pro to b

oost the Wi-Fi sig

nal to your Ring D

oorbell.

Learn more at: ring

.com/chim

e-pro.

Left Flashing White ind

icates a possib

le issue w

ith your internet connection. U

nplug

your mod

em or router for 40

seconds, p

lug it b

ack in and then rep

eat the setup

process.

3130

Spinning W

hite indicates that your Ring

Doorb

ell is in setup m

ode. You’ll need

to follow

the instructions in the Ring ap

p. W

hen prom

pted

, connect to the Wi-Fi

network b

eing b

roadcast by your Ring

Doorb

ell.

Nothing In this case, rep

eat setup and

note the resulting p

attern. If the front light

never does anything

, then you likely need to charg

e the battery.

Why can’t I find the tem

porary Ring netw

ork on my phone?

Sometim

es your phone fails to p

ick up the tem

porary

Ring netw

ork. If this happ

ens, go to your p

hone setting

s, turn off your Wi-Fi connection, w

ait 30 seconds

and turn it b

ack on. If the Ring netw

ork still fails to ap

pear, ensure that the b

attery in your Ring D

oorbell is

fully charged

.

If none of the above helped…Perform

a hard reset on your Ring

Doorb

ell by holding

dow

n the setup b

utton for 15 seconds, w

aiting 30 seconds and repeating the setup process.

Turn off cellular data and

bluetooth on your m

obile

device and

try again.

Try perform

ing setup

on a different m

obile d

evice.

Why isn’t m

y internal doorbell ringing properly w

hen someone

presses the button on my Ring?

Make sure the circular lig

ht on the front of your Ring is

glow

ing w

hite to confirm that it’s w

ired correctly.

If your internal doorb

ell is dig

ital (which m

eans it p

roduces a synthesized

melody), m

ake sure you installed

the provid

ed d

iode.

If you have installed the d

iode, it m

ay be installed

backw

ards. Sim

ply reverse the w

iring on the b

ack of your Ring

Doorb

ell and p

ress the front button ag

ain.

If your internal doorb

ell is mechanical (w

hich means

it has a physical b

ell and m

akes a classic “ding

dong

” sound

), then make sure you d

idn’t install the d

iode.

Visit ring.com

/diod

e for installation assistance.

Why can’t visitors hear m

e on my

Ring when I talk through the app?

If you’re on an iPhone or iPad, check the microphone

perm

ission on your device. Select Setting

s, find Ring

and select it. Lastly, m

ake sure the switch next to

Microp

hone is togg

led on.

If you’re on an And

roid d

evice, go to Setting

s >

App

lication/App

s > Ap

plication M

anager >

Ring >

Perm

issions. Ensure everything here is on.

If you don’t see the Microphone option, then uninstall and reinstall the Ring app. When prompted to allow microphone access, choose “Allow.”

I’m not receiving motion alertsFirst make sure you’ve configured Motion Detection, and that Motion Alerts are turned on (see pg. 24).

To further troubleshoot issues with not receiving notifications, select Device Health in the Ring app and then select Troubleshoot Notifications.

Why is my video and/or audio quality poor? First, determine the cause. Remove your Ring Doorbell and bring it inside near your router. Press the front button on your Ring Doorbell and look at the video in the Ring app.

If you get good video quality near the router, you need to extend your Wi-Fi signal.

We recommend Chime Pro to boost the signal to your Ring Doorbell. Learn more at: ring.com/chime-pro.

If video quality is still poor near your router, test your internet speed by selecting Device Health in the Ring app, then Test Your Wi-Fi.

The instructions in the app will help you diagnose and solve any issues related to poor video quality.

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