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E

Government

Initiatives

in Vietnam

- Group 9

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"The development of e-government

is necessary. Thanks to ICT,Vietnam has saved thousands of

billions VND for nearly 3 years

- Mr. Nguyen Thien Nhan

Deputy Prime Minister and Head of the National Steering Committee on ICT

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Agenda

Overview of E-Govt. in Vietnam

Mobile and Internet Penetration

Vietnam Vs. World

E-Govt. Organizational Structure

Human Resources

Major Portals and Projects

Public E-governance services

Connectivity Score Card

Challenges and Future Road Map

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E-Government in Vietnam

E Govt. is a unique platform inVietnam to improve IT application

and E-Govt. for state bodies in

Vietnam

Aims to provide a comprehensive

and advanced fully integrated eGovt.

Program to cater its citizen needs

National Projects and programsfocus on providing online information

and public services making it more

transparent and providing better

services for people and business

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Vietnam ICT industry has grown speedy in the last 5 years. ITindustry revenue reached $3.7 billion in 2010, which include:

Overview of ICT industry inVietnam

Telecom industry

$3.37 bn Software industry - $ 498 m Digital content industry -$ 180 m

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Mobile Penetration Stats

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Internet Penetration Stats

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Vietnam startedits five year

journey towardse-govt. in Aug

2001

Nov 2003

Govt. opts foropen source

E-transactionswas started in

April 2004

Allocates 20 bn VND 2005 toestablish a e-govt. to streamline

state admin services and to

benefit the citizens

Devoted a total

of VND 6.5trillion todevelop itselectronic

systems in April2005

Time Line of e-

government Initiatives

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Vietnam vs. the WORLD From 126th in 2006 to 90th in 2010

Ranked 6th out of10 in the Southeast Asian countries

70% of the state bodies have their own websites

80% of the administrative agencies have electronic websites

More than 60% of provincial-level state agencies have LANnetwork, over 90% use Internet

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Institutional Mechanisms

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Governmental Organization on ICT

National ICT SteeringPrime Minister

CommitteeChair: Vice PM

Ministry of Information &Communications

Office of NICTSC

Provinces

Other Ministries

Ministerial ITDepartment

Provincial IC Steering

Committee

Provincial ICTDepartment

MinisterialICT

SteeringCommittee

4

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Organization Structure of MIC

Ministry ofInformation &

communication

ConsultativeDepartments

FunctionalBoards Member Units

- Department of Posts

- Department of Telecom

- Department of InformationTechnology

- Department of Science and

Technology

- Department of Planning and

Finance

-Department of Legal Affairs

-- Ministry Office

- Authority of Information

Technology Application (AITA)

- Authority of Information andCommunications Technology

Quality Control (PTQC)

- Authority of Broadcasting and

Electronic Information

-Authority of Press & Publication

- Authority of Foreign Information

Service

- Information Centre

- Vietnam Internet Network

Information Centre (VNNIC)

- Vietnam Computer Emergency

Response Team (VNCERT)

- Centre for Press and International

Communications Cooperation

- Vietnam Institute of Software and

Digital Content Industry

- Information and CommunicationPublic Management School

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ICT relatedStrategies

andprograms

Program onIT humanresource

development

ICT Strategy

and vision

Plan ofTelecom andInternet

Development

Program ofsoftware

industry inVietnam

Vietnams

digitalcontentindustry

Master planon Electronics

PM Decision#43 on 2008

IT Plan

GovernmentDecree #64

on IT use ingovernment

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Human Resources

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ICT Human Resources

Total number of employees: 261,000

Software

Digital Content

Hardware Electronics

Telecom

Hardware Electronics 39%

Telecom 31%

Software

18%

Digital Content 12%

Presently 93 universities, 156 junior

colleges, 187technical secondary schools in

IT Area.

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IT Human Capital Development

Build and incentive regulations for officers in

charge of IT

Training of CIO, IT Officers

Enactment of regulations to enforce public

servants to use IT

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Major Projects, Portals

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E-Custom Project

Initiated in 2002

Pilot project was launched in 2005 for

34 companies

Aimed at utilizing the e-government

to enhance the competitiveness of

the business sector of Vietnam.

Objective of the project : -

Simplify the procedures

speed up the time needed for

shipment of exported and

imported goods

The implementation has been slow

and not well coordinated

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Challenges faced during the project: -

Vision and will of the leadership

Competence and eagerness of businesses in moving to e-custom

The Custom department lacked capable IT experts

Awareness of all involved people, from the custom to businesses

and related organization is still very limited

Vietnam

Customs in

2005

Vietnam

Customs in

2011

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Project 112 A Failure

ObjectiveBuilding up the state administrative managementcomputerization system

Project Organization structure

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Public E-Governance services

Business

registration

Construction

license

registration

Drivers license

registration

CustomsManagement

TaxAdministration

Geographic

Information

Systems

Treasury &

Budget

Management

Internet for

rural project

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Government Portals

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Public Services Statistics

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2010

Connectivity Score Card

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Challenges & Future Roadmap

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Public E-Governance services

Lack of interoperability among government bodies

Absence of a user-centric approach

Digital Divide

Availability of a skilled work-force

Concentration of infra-structure only in metros

Aspects of financial and legal systems still uncertain

Corruption & lack of transparency

Issues

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2020

2015

2010

Integrated government (I-Gov.) Public E-services (inter-agencies)&

Information Systems Fully Integrated

Provide basic public e-services;Basically Integrated Info. System

Effective exploitation of nationaldatabases

Gov. manages and operates viaInternet

(e-mail, website, online conferences,5 db.)

Some online public services(e-form)

Future Road Map

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