CompetenciesFor car eg iver s (e mpl oye es) and cor e leade rs (manage rs )

This list is designed to help identify competencies associated with development goal(s). Detailed instructions for using development goals can be found in Help & Tutorials.

The competencies in this document are examples of how to align development goals with the skills and attributes that are needed in our organization. This list is not exhaustive.

There are three categories of competencies in this document; Leadership, Clinical, and General. If your department uses competencies actively, those may also be used. The competency portion of the development goal is a free text field (you type in the words), but the field is required, so a competency must be entered.

Work with your Core Leader and/or Caregiver to align your development goal with the competencies needed for your current or future role.

Table of Contents

S e c ti o n U s e P a g eCompetencies by Category; Overview Table

This table provides an overview of the three competency sets that support Performance & Development and the target audience for each set.

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Leadership Competencies View the leadership competencies and descriptions.

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Clinical Competencies View the clinical competencies and descriptions.

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General Competencies View the general competencies and descriptions.

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Competencies 1Updated 1/18/2016

Competencies by Category

G e n e r a lFor use with any caregiver

L e a d e r s h i pFor use with any leader (e.g., manager, director, vice president, etc.)

C l i n i c a lFor use with any clinical role; (e.g., nurse, med tech, physician, etc.)

Accepting Direction Mission Focused Assessment & EvaluationAccepting Responsibility Courageous Presence Customer FocusAcquiring Information Coaches and Develops Others DocumentationActing as a Champion for Change

Builds Diverse and Inclusive Talent

Clinical Knowledge & Skills

Acting Decisively Partners Effectively Through Influence

Patient Care/Services Provided

Acting Strategically Steward of Engagement Planning & Workload Management

Acting with Integrity Business Acumen Quality, Safety & Performance Improvement

Adapting to Change Strategic Thinking TeamworkAdapting to Others Innovative MindsetAssembling Talent Enhances the Patient &

Customer ExperienceAssessing and Understanding People

Organizational Agility

Attentive ListeningBuilding and Supporting TeamsChampioning Customer NeedsCommunicating EffectivelyComposing and Writing TextControlling CostsCoordinating Project ActivitiesCreating and Maintaining NetworksCritical ThinkingDelegating ResponsibilityDelivering High Quality WorkDemonstrating AppreciationDemonstrating Beliefs and PrinciplesDemonstrating InitiativeDemonstrating Self-Insight and AwarenessDemonstrating Tenacity and PerseveranceDeveloping PlansDeveloping TalentDisplaying Confidence and Composure

Competencies 2Updated 1/18/2016

Displaying CreativityDisplaying Technical ExpertiseDriving Continuous ImprovementDriving for ResultsDriving Projects to CompletionEntrepreneurial ThinkingEstablishing RelationshipsEvaluating and Implementing IdeasFollowing Policies and ProceduresInspiring and Motivating OthersInteracting with People at Different LevelsLearning QuicklyLeveraging OpportunitiesMaintaining ObjectivityMaintaining Work-Life BalanceMaking a Strong ImpressionMaking Accurate Judgments and DecisionsMaking Convincing ArgumentsManaging from a DistanceManaging MeetingsManaging PerformanceManaging Political SituationsManaging ResourcesManaging RiskManaging StressManaging TimeMeeting Basic Work ExpectationsNavigating OrganizationsNegotiating AgreementsPerforming Physical or Mechanical TasksPresenting and Public SpeakingPrioritizing and Organizing WorkPursuing Self-DevelopmentReading EffectivelyResolving ConflictServing CustomersSetting a Strategic VisionSetting ObjectivesSharing InformationShowing Caring and

Competencies 3Updated 1/18/2016

UnderstandingShowing Community and Social ResponsibilitySolving Complex ProblemsSupporting ChangeSupporting CoworkersSupporting Organizational GoalsTeachingTesting and TroubleshootingThinking BroadlyThinking GloballyUsing Computers and TechnologyUsing MathUtilizing FeedbackWorking SafelyWorking with AmbiguityWorking with Diverse PopulationsWorking with Financial Information

Competencies 4Updated 1/18/2016

Leadersh ip C om petenc ies

Mission Focused – Embodies a deep commitment to serve as a Mission-focused leader; promotes an environment of hope, healing and hospitality with their words and actions.

– Responds to the call- feels the sense of a deeper purpose, to serve as a leader; demonstrates authenticity through self-understanding and personal grounding.

– Inspires the people they lead to celebrate the organization’s common mission while acknowledging its distinctive heritages

– Weaves principles of social accountability, community orientation and stewardship into all business practices.

– Enhances a culture of compassion with a commitment to care for the poor and vulnerable in the broadest sense, every day.

Courageous Presence – Communicates honestly and courageously; transparently shares own positions & needs.

– Brings tough issues to the surface, even when uncomfortable.

– Demonstrates a conscious awareness of their impact on others; adjust their behavior to increase their personal effectiveness with all.

– Is action-oriented; consciously encourages others toward the goal with their passion, words and actions.

– Sets an example of humility and service; recognizes it is not about them, but others with whom they interact.

Coaches and Develops Others

– Sets direction and expectations clearly for direct reports.

– Measures and documents performance; recognizes the unique contribution each caregiver offers.

– Provides feedback and coaching to both good-performers and under-performers.

– Helps caregivers be more successful through their coaching efforts.

– Is aware of the career goals of those they lead; provides developmental coaching to

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support their passions.

Builds Diverse and Inclusive Talent

– Seeks out and recruits skilled talent expanding the Providence talent pipeline.

– Develops others to lead; demonstrating good leadership by example and providing others with opportunities for growth.

– Creates a work environment that appreciates and effectively leverages diversity of thought & skills.

– Demonstrates inclusive behaviors in their daily leadership style and through active collaboration.

Partners Effectively Through Influence

– Works well with various groups of people, teams and organizational functions; leverages influence effectively.

– Calms disputes; capably crafts ‘win-win’ agreements with key stakeholders.

– Leads change confidently; motivating & influencing others to engage in the change.

– Adjusts personal leadership/communication style in order to collaborate and influence with respect.

Steward of Engagement

– Energizes others by demonstrating a positive attitude and encouraging others.

– Stabilizes groups by listening, staying calm, and unifying people with their words and actions.

– Creates and continually nurtures a climate of trust, respect and openness within their team

– Fosters a learning environment within the team by seeking input and insights from others with whom they interact- peers and team members alike.

Business Acumen – Seeks to stay current related to healthcare trends and critical business practices.

– Demonstrates essential operational knowledge and skills.

– Exhibits important financial knowledge and skills.

– Leverages best business practices to solve problems and make decisions.

Competencies 6Updated 1/18/2016

Strategic Thinking – Integrates multiple business perspectives,

in addition to environmental constraints & demands when constructing strategies.

– Develops and leverages effective strategies that grow and develop the organization while balancing speed, rigor, quality and agility.

– Leverages critical thinking skills to anticipate future direction and obtain intended outcomes.

– Contributes successfully to community wellness and population health issues by intersecting these societal perspectives into everyday business discussions/ strategies.

Innovative Mindset – Demonstrates innovative thinking is open to new ideas and perspectives & facilitates creativity in others.

– Searches beyond current boundaries of the organization to introduce break-through thinking; enables new mental models to emerge.

– Celebrates both successes and well-intentioned failures with others; coaches to promote actionable insights- both personally and organizationally.

Enhances the Patient & Customer Experience

– Ensures that the patient perspective is the driving force behind business decisions and activities.

– Is a passionate leader and role model of the PHS aspiration: Creating healthier communities, together

– Demonstrates a passion for achieving results in alignment with the organizational Mission, Vision, and Values.

– Assists those they lead to find meaning and purpose in their work and to see how their work contributes to the organization.

Organizational Agility – Gets things done effectively & efficiently within the organization.

– Drives results through others via delegation- sets expectations, then coaches for stretch & accountability.

– Mobilizes caregivers, processes, culture and technology to achieve results.

Competencies 7Updated 1/18/2016

– Communicates with impact and influence to

all stakeholders. – Navigates relationships and organizational

politics effectively within a matrixed organization.

Competencies 8Updated 1/18/2016

Cl i n ic a l C om petenc ies

Assessment & Evaluation

Evaluate and reassesses the identified problems, care provided and patient's responses to meet patient, care team and family needs to ensure overall quality of care delivered.

Customer Focus Ensure that provided services are consistent with the mission, values and goals; actively seeks patient/customer feedback to improve services.

Documentation Maintain up-to-date and accurate documentation of care or services provided to ensure the integration of information for use by the healthcare team.

Clinical Knowledge & Skills

Assess need for personal growth and development and takes the initiative in seeking opportunities to meet this need and to remain up-to-date with the latest skills, procedures and techniques to ensure continuous growth.

Patient Care/Services Provided

Demonstrate the skills and judgment necessary to implement the medical plan of care, therapeutic/diagnostic interventions and procedures as necessary for the care of patient.

Planning & Workload Management

Prioritize patient care needs; make effective decisions that reflect sound clinical judgment, an awareness of options and appropriate management involvement.

Quality, Safety & Performance Improvement

Supportive of patient safety practices and quality initiatives as appropriate.

Teamwork Promote effective working relationships and work effectively as part of a team, inter and intra departmentally, to facilitate the department's/program's ability to meet its responsibilities, goals and objectives.

Competencies 9Updated 1/18/2016

Genera l Competenc i es

Accepting Direction Accepts and follows directions from others; respects authority; complies with requests; does what they are asked to do

Accepting Responsibility Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad

Acquiring Information Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job

Acting as a Champion for Change

Challenges the status quo; encourages people to question existing methods, practices, and assumptions; supports people in their efforts to try new things

Acting Decisively Moves quickly to make decisions and commit to a clear course of action; comfortable making decisions based on partial information; willing to take risks in order to maintain momentum; shows a strong bias toward action

Acting Strategically Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization; recognizes and rewards people based on how their actions support the broader needs of the company

Acting with Integrity Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments

Adapting to Change Maintains a positive attitude in the face of change; appropriately adjusts behavior and activities to changing conditions

Adapting to Others Changes his/her interpersonal style and approach based on the circumstance; modifies his/her approach based on cues from others; makes an effort to treat people in a way that makes them feel comfortable and respected

Competencies 10Updated 1/18/2016

Assembling Talent Actively works to recruit, hire, and retain high

performers; constantly looking for talent to add to the organization; creates a challenging and rewarding work environment; has a reputation as a great person to work with

Assessing and Understanding People

Able to predict how different people are likely to act in different situations; has good insight into people's personality and work style; understands people's strengths and talents; knows what sort of tasks people are likely to do well and areas where they may struggle

Attentive Listening Gives people his/her full attention; uses paraphrasing and repeats things back to ensure understanding; allows people to finish their statements before responding or asking questions

Building and Supporting Teams

Shows enthusiasm toward being a member of the group; actively participates in team meetings and activities; leverages the skills and interests of coworkers to achieve goals and solve problems; supports team decisions

Championing Customer Needs

Calls attention to issues that impact customer satisfaction; views thing from the perspective of customers; encourages people to think about customers when making decisions

Communicating Effectively

Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener

Composing and Writing Text

Writes documents that are easy to read and understand; uses correct spelling, grammar, and sentence structure; able to create effective written documentation in a short amount of time

Controlling Costs Establishes clear budgets for different activities; looks for ways to reduce the cost of activities; delivers projects on time and under budget; prevents cost overruns

Coordinating Project Activities

Communicates project goals, timelines, and milestones; lets people know what they need to accomplish; identifies project interdependencies and potential resource constraints; follows up with others to ensure they are on track to meet project goals

Creating and Maintaining Networks

Builds networks of relationships with people in his/her industry or area of business; uses

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his/her network connections to help get things done; maintains relationships over time

Critical Thinking Skilled at finding logical flaws in arguments and plans; identifies problems and solutions that others might miss; provides detailed insight and constructive criticism into problems and complex situations

Delegating Responsibility

Provides people with clear objectives and allows them to take ownership for their goals; gives people a mix of tasks that challenge but do not overwhelm them; acts as a resource people can utilize to help accomplish their goals

Delivering High Quality Work

Critically reviews work processes to ensure quality; addresses problems that could impact quality; makes sure project deliverables and services meet all requirements and expectations; does not make the same mistakes twice

Demonstrating Appreciation

Recognizes and celebrates the successes of others; shows appreciation for people's contributions; thanks people for their help and assistance

Demonstrating Beliefs and Principles

Openly confronts actions or decisions that do not align with his/her core beliefs, values and principles; lets people know where he/she stands on issues and why; willing to agree to disagree when appropriate

Demonstrating Initiative Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked

Demonstrating Self-Insight and Awareness

Has a good sense of personal strengths and developmental areas; knows what he/she is good at; gives people a realistic sense of his/her capabilities and talents; seeks out roles that complement his/her capabilities

Demonstrating Tenacity and Perseverance

Maintains high levels of energy and enthusiasm over an extended amount of time; does not give up when faced with challenging obstacles; completes what he/she starts; sees projects through to the end

Developing Plans Clearly defines goals and the actions required to accomplish them; considers possible changes, constraints or other obstacles that might impact plans; accurately estimates time

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and resources need to accomplish tasks

Developing Talent Invests time and resources into building the capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice

Displaying Confidence and Composure

Remains calm under pressure; expresses confidences in ability to succeed; keeps an optimistic attitude even when things are not going well

Displaying Creativity Produces a wide range of ideas and suggestions when presented with a problem or challenge; comes up with creative, new ways of doing things

Displaying Technical Expertise

Keeps his/her technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with his/her job; shares technical expertise with others

Driving Continuous Improvement

Establishes methods to monitor and improve performance of systems and processes; utilizes specialized techniques for continuous improvement (e.g., Kaizen, Six Sigma, Total Quality Management)

Driving for Results Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work

Driving Projects to Completion

Keeps current on project status; makes sure people are aware of project status and what they need to do to keep things moving; redirects project resources and activities to overcome setbacks; elevates project concerns to senior levels of leadership when appropriate

Entrepreneurial Thinking

Understands how the business fits into the broader market place; identifies opportunities for business growth; monitors market trends and revenue opportunities

Establishing Relationships

Able to relate to all kinds of people regardless of background; finds topics and common interests that he/she can use to build rapport with others

Evaluating and Implementing Ideas

Defines requirements and resources needed to implement new ideas; approaches

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innovation with a practical, task-oriented mindset; converts ideas from general concepts into actionable plans

Following Policies and Procedures

Understands and follows company policies; encourages others to follow work rules; calls attention to actions that may violate policies and procedures

Inspiring and Motivating Others

Emphasizes the importance of people's contributions; lets people know why their work is important and how it will benefit themselves and others; ties work activities to people's personal career goals and life interests

Interacting with People at Different Levels

Comfortable interacting with people at all levels of the organization; adjusts style of conversation based on the audience; uses words and messages appropriate given the background and interests of the people he/she is talking to

Learning Quickly Quickly comprehends new problems and situations; needs very little time to learn and master new processes or tools; able to figure things out as he/she goes along

Leveraging Opportunities

Scans the environment for opportunities to grow the business or accelerate performance; encourages people to exploit chances to drive the business forward

Maintaining Objectivity Able to see issues from multiple perspectives; acknowledges and controls for existing assumptions and beliefs that might influence his/her views

Maintaining Work-Life Balance

Keeps an appropriate balance between work and non-work demands; effectively manages and resolves competing work and non-work demands

Making a Strong Impression

Effectively engages others; gets people excited about his/her message; links his/her message to things the audience feels strongly about; adjusts delivery of information to fit the mood and interests of the audience

Making Accurate Judgments and Decisions

Bases decisions on a systematic review of relevant facts and information; avoids making assumptions or rushing to judgment; provides clear rationale for decisions

Making Convincing Arguments

Effectively persuades others to see his/her point of view; presents information and logic in a manner that addresses the audience's

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interests, concerns and needs

Managing from a Distance

Effectively works with people located across multiple locations, cities, or countries; implements systems and processes to promote sharing of information across remotely located people or groups; able to build effective virtual teams

Managing Meetings Clearly defines meeting objectives; keeps meetings clearly focused on the agenda; actively involves all meeting participants in the discussion; ensures all participants are aligned around the outcomes of the meeting

Managing Performance Clearly defines and communicates roles and responsibilities; holds people accountable for accomplishing objectives; recognizes and rewards people who achieve results and deliver on performance expectations; provides effective feedback on performance

Managing Political Situations

Sensitive to how his/her actions may be interpreted by others; looks at things from other people's point of view; takes care to communicate so actions are perceived positively; diplomatically handles disagreements and conflicts

Managing Resources Accurately estimates resources and time required to complete projects; identifies and secures resources needed to complete tasks and initiatives; makes efficient use of resources

Managing Risk Effectively balances risks and opportunities; thinks through potential positive and negative outcomes; looks for ways to mitigate risks

Managing Stress Uses healthy and effective methods to manage stress (e.g., maintaining appropriate diet, exercise, and sleep schedules); reacts effectively when faced with high-pressure situations

Managing Time Accurately estimates time required to complete actions and activities; adheres to schedules and timetables; completes things when he/she said they would; sensitive to the use of other people's time

Meeting Basic Work Expectations

Complies with basic job requirements and tasks; arrives at work on time as scheduled; proactively informs others when he/she encounters problems that may limit his/her ability to meet expectations

Competencies 15Updated 1/18/2016

Navigating Organizations

Understands how work gets done in organizations; builds networks that allow him/her to efficiently drive projects through the organizational structure; maximizes productivity while staying within constraints of formal organizational policies and rules

Negotiating Agreements Effectively leverages negotiating strategies and tactics to reach mutually agreeable solutions; focuses on win-win solutions; outlines requirements, contingencies and timetables that help drive discussions toward completion

Performing Physical or Mechanical Tasks

Uses his/her hands effectively; able to perform tasks that require a high level of manual dexterity; able to perform physically demanding work for extended periods of time; adept at working with machinery

Presenting and Public Speaking

Displays confidence and poise in formal speaking situations; creates effective and compelling presentations

Prioritizing and Organizing Work

Allocates time and attention based on what is the most important to achieve key goals and objectives; approaches work in an organized and systematic manner; effectively manages tasks, information, and requests

Pursuing Self-Development

Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities

Reading Effectively Accurately interprets written information associated with his/her job; able to follow logic and arguments contained in written materials; able to process large amounts of written information in a relatively short amount of time

Resolving Conflict Builds consensus across individuals with different viewpoints; helps people find common goals and interests; finds mutually agreeable solutions to problems; addresses conflicts so they do not escalate into more major problems

Serving Customers Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer

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questions and requests; effectively manages customer expectations

Setting a Strategic Vision

Identifies and articulates the strategic goals and direction of the company, division, or group; establishes connections between short term goals and long-term objectives and directions

Setting Objectives Breaks down broad strategies and goals into clearly defined, measurable objectives and activities; works with others to determine appropriate goals

Sharing Information Readily shares knowledge and experience with others; actively participates in discussions and exchanges of ideas

Showing Caring and Understanding

Shows empathy toward challenges, concerns and problems faced by others; takes a tolerant and patient approach with people who are struggling with difficult challenges; helps to put people at ease and make them feel more comfortable

Showing Community and Social Responsibility

Shows sensitivity toward social issues and causes that are important to employees and/or customers; strives to make the organization a supportive and environmentally and economically sustainable part of the broader community

Solving Complex Problems

Breaks down large problems into smaller, more manageable components; identifies key factors that influence the viability of different solutions; clarifies information needed to solve problems

Supporting Change Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial

Supporting Coworkers Responds positively to requests; helps others achieve their goals; considers how his/her actions will impact others; looks for ways to contribute to the team

Supporting Organizational Goals

Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals

Teaching Explains things in a way that is easy for others to follow; works patiently to help people learn tasks and concepts; welcomes readily responds to questions and requests for

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assistance from others

Testing and Troubleshooting

Consistently performs routine maintenance and inspections to ensure machines, processes, or tools are functioning as expected; thoroughly follows test and maintenance procedures to resolve operating malfunctions

Thinking Broadly Considers long-term consequences and implications associated with actions or events; sees relationships between diverse systems, organizations, or environments; considers problems from a range of viewpoints

Thinking Globally Understands global markets and conditions; aware of how cultural and international differences may impact business plans and strategies; thinks globally when considering resources and/or market opportunities

Using Computers and Technology

Adept at using computers and other forms of technology related to his/her job; keeps up to date on technological changes; adapts work approach to keep pace with innovations in technology

Using Math Draws accurate inferences from analyzing mathematical data; makes effective use of tools and technology to analyze numerical data (e.g., spreadsheets, calculators); understands and effectively uses mathematical concepts relevant to his/her work

Utilizing Feedback Reacts to feedback in a positive, constructive manner; encourages others to provide suggestions regarding things he/she might do differently

Working Safely Respects and follows safety policies and regulations; scans the environment for things that may pose a safety risk; encourages others to utilize safe and healthy work practices

Working with Ambiguity Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information

Working with Diverse Populations

Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people

Competencies 18Updated 1/18/2016

with certain backgrounds

Working with Financial Information

Understands how financial information is used to guide business decisions; develops accurate financial forecasts; considers decisions from a financial perspective

Competencies 19Updated 1/18/2016