Web viewThe AUKLS Happy Feet Toenail Cutting Service currently plays a valuable part in contributing...

POST: Senior Independent Living Coordinator – Lewisham Lead

SALARY: £26,000 per annum

HOURS: 36 hours a week

RESPONSIBLE TO: Safe and Independent Living Manager

PURPOSE OF JOB: To be responsible for the effective coordination, development and promotion of the Age UK Lewisham and Southwark (AUKLS) Happy Feet and Help at Home services, matching workers to clients to ensure the needs of older people accessing these services are met.

AUKLS enjoys an open and participative working environment. We work to our core values of:

Fairness and equality as service provider, employer and partner Recognising older people as individuals with diverse talents and needs Being open to partnerships and collaboration with individuals and

organisations in all sectors Being a dynamic, credible, trusted and a sustainable organisation

These values are reflected in the way we work with older people, with each other and with our partners. Teamwork, collective responsibility, delegated authority are central to this process. A key element of all roles is to develop and maintain the organisation’s working ethos and culture.

AUKLS strives to provide a supportive working environment for all staff and volunteers in order that they can develop personally and professionally and acquire new skills. The contribution made by staff and volunteers in achieving the organisation’s goals is recognised by all.

This job description does not provide an exhaustive list of tasks and activities as all posts within the organisation are subject to evolution as the organisation develops and grows

Background

‘Improving life for older people in Lewisham and Southwark’Age UK Lewisham and Southwark is a registered charity (No. 296862) and company limited by guarantee. Registered in England and Wales No. 2118525. Registered Office: Stones End

Centre, 11 Scovell Road, Southwark, SE1 1QQ

The AUKLS Happy Feet Toenail Cutting Service currently plays a valuable part in contributing to the comfort, mobility and wellbeing of older people in Southwark by providing Workers to visit them in their homes, or in clinics, to cut toenails and to provide general advice about foot care and support to access additional local services through our Safe and Independent Living (SAIL) scheme.

Our Help at Home Service offers domestic support including cleaning, laundry, shopping and escorting to and from appointments to help keep older people independent in their homes.

Due to the success of our ‘Help at Home’ and ‘Happy Feet’ (toenail cutting) services in Southwark, a new post has been created to coordinate the development and expansion of the services in Lewisham.



Key tasks and responsibilities

Service Coordination- Lewisham

Coordinate and effectively manage appointment bookings, reappointment dates and staff allocation for all existing and new clients, necessitating good relationships both with external organisations and Happy Feet and Help at Home Workers in Lewisham

Supervise and coordinate work load of Happy Feet and Help at Home workers

Liaise with the Independent Living Coordinator responsible for Happy Feet and Help at Home in Southwark concerning deployment of workers

Maintain and develop efficient recording systems for new and existing clinics and to ensure that requisite information is entered onto AUKLS database, Carista

Develop/improve the service offered through new and existing clinics as necessitated by AUKLS seeking CQC registration for the Service and ensuring that best practice and established protocols are adhered to within clinics

Business Development

Develop and deliver a targeted advertising campaign across both Lewisham and Southwark to promote the service in collaboration with the Southwark Help at Home and Happy Feet coordinator

Make strategic alliances through visits to sheltered housing schemes and/or their tenants’ groups; care homes and organisations working with older people across both boroughs but especially within Lewisham, to establish a number of new Happy Feet clinics

Undertake market research on existing services available in both boroughs to establish a new pricing structure

Develop and implement effective administration systems and procedures

Ensure that the service meets set targets in terms of numbers and quality



Staff Management

Responsibility for line management (including regular person centred supervision, training, coaching and development) of the Southwark Help at Home and Happy Feet Coordinator

Work with the HR manager to report on sickness, absence, annual leave and inform the finance team monthly of any changes to payroll

Recruitment

Responsibility for the recruitment, supervision and management of Happy Feet and Help at Home Workers

Arrange training days and support the trainer with the delivery of some aspects of training around AUKLS policies, procedures and expectations

Recruit, train and supervise a small team of Volunteer Quality Checkers and support with the coordination of their visits to older people using the service

Monitoring and Evaluation

To record and collate service statistics, including follow-up and outcomes for monitoring purposes, and produce reports, at all times meeting requirements for customer consent and Data Protection.

To monitor customer satisfaction with the quality of service provided

To work according to the standards of Age UK Lewisham and Southwark especially in relation to the confidentiality, equality and diversity and Health and Safety policies and procedures.

To raise the profile of Age UK Lewisham and Southwark and older people within the voluntary, private and statutory sector and within the community in general.

To be an active part of the office team and to assist in the smooth running of the office when other members of staff are unavailable or on holiday.

To deliver a service that meets the highest Quality Standards



Additional duties

To respond politely and efficiently to all enquiries and referrals for older people who require Independent Living Services including the Handypersons, Help at Home and Happy Feet Services

To maintain effective relationships throughout the Independent Living Team , supporting the out of office workers to effectively meet the needs of older people

To respond to initial enquiries from individual members of the public, our staff and volunteers, other professionals and external organisations, referring on to the Help at Home, or other support services.

To help provide older people with accurate, up-to-date information taking due consideration of relevant legislation and issues such as confidentiality, Data Protection and customer consent.

Ensure that payments made by service users for cash and cheque payments are recorded promptly for banking in accordance with Age UK Lewisham and Southwark's procedures

ORGANISATIONAL RESPONSIBILITIES

Meet legislative and regulatory requirements. Provide statistical information in relation to monitoring requirements Contribute to the overall achievement of Age UK L&S mission and objectives Provide a supportive working environment to all staff and volunteers Ensure the values of Age UK L&S are upheld across the organisation Attend staff and team meetings as requested Undertake any other duties as determined by the Chief Executive and Service

manager

Promotion of a Supportive Working Environment

A supportive working environment can be defined as an environment where contribution is recognised, encouraged and rewarded. Staff and volunteers alike expect to be encouraged to develop personally and professionally and to acquire



new skills at a pace that is suitable to them. All staff and volunteers must promote this environment as part of their roles and responsibilities.

Training and Development

Training and development of staff and volunteers is a key expectation of all staff employed by the organisation. They will demonstrate their commitment to staff and/or volunteer development by assessing skills, planning development activities, discussing outcomes and evaluating effectiveness. They will be expected to motivate, encourage, coach and support staff and/or volunteers towards the outcomes agreed.



The successful applicant must be able to demonstrate empathy for the people we support and be committed to the promotion of a person centred working environment.

All posts within the organisation are subject to change as the organisation grows and develops. Staff must be able to adapt to change and, therefore, flexibility is a key attribute required of all employees.

It is essential that the postholder possess the following personal qualities:

Drive, energy and enthusiasm Self motivated and able to motivate others Polite and patient with an excellent telephone manner Excellent interpersonal skills Commitment to a safe working environment Commitment to the core aims of the organisation Able to work as part of a highly diverse staff and volunteer work force

It is essential that the postholder has the following experience and knowledge:

Good understanding of the issues affecting the lives of older people and their carers

Knowledge and understanding of administration systems Experience of either setting up a service or business development Experience of recruiting, managing and supervising staff working remotely Experience of monitoring customer satisfaction

It is essential that the post holder has the following skills and abilities

Ability to communicate well, particularly with older people who may have sensory impairments, or communication difficulties

Ability to learn rapidly and manage varied information intelligently IT skills, including Microsoft word processing, spreadsheets, databases,

internet and email Excellent organisational skills including information, resources and time

management with the ability to set and manage priorities within a busy office environment



Ability to “cold call” potential project partners and build strong relationships quickly

Ability to work to targets in a fast paced environment Ability to work flexibly and adapt approach to meet service demands

It is desirable that the postholder has the following experience and knowledge:

Knowledge of the London Borough of Lewisham

Other

Able to travel within the London Boroughs of Lewisham and SouthwarkThe successful applicant will be required to have an enhanced DBS Check



Application Form (Senior Independent Living Coordinator – Lewisham Lead)



This pack contains the following:

Application form Equal Opportunities monitoring form

Please complete the application form and equal opportunities monitoring form and return it to:

Anne ClearyOffice Manager

Age UK Lewisham & SouthwarkStones End Centre

11 Scovell RoadLondon

SE1 1QQ

Email: [email protected]



mailto:[email protected]

Please complete ALL sections in BLACK ink or type.

POST APPLIED FOR: HOURS:Please indicate where you saw this post advertised:

CONTACT DETAILS

If hand-writing the form, please complete this section in CAPITAL letters:

Title: _______ First Name: _______________ Surname: __________________ _

Address for correspondence: _________________________________ __________ _________

_______________ Post Code: __________________

Telephone (Home): ___ _____________________ Mobile: ________________ ___________

Telephone (Work): ______ __________________ E-Mail: __________ _________________

May we contact you at work? – we will do so discreetly: _______________________________

Is this a application? Yes/No (see guidance notes for more information)

PREVIOUS STAFF AND VOLUNTEERSHave you previously been employed by Age UK Lewisham & Southwark: YES/NO

Are you currently a volunteer with Age UK Lewisham & Southwark: YES/NO

Are you to the best of your knowledge related to any member of staff or of the Board of Trustees of Age UK Lewisham & Southwark? YES/NO

If yes to any question, please give details, and dates if applicable:



DETAILS OF CURRENT/LAST EMPLOYERName of Employer Job Title Salary Dates with Employer Reason for

Leaving

Give a brief description of current duties and responsibilities:

Current notice required:

REFERENCESPlease provide the names and addresses of at least TWO referees, indicating in what capacity you know them. One of these must be the present or most recent employer, as stated above.

Please note that friends and relatives are not acceptable referees regardless of their occupation or professional qualification.

1. REFEREE

Name:

Address:

Telephone No. Home: Business:

E Mail:

2. REFEREE

Name:

Address:

Telephone No. Home: Business:

E Mail:

In what capacity is the referee known to you? In what capacity is the referee known to you?

DETAILS OF PREVIOUS EMPLOYMENT (most recent first)LAST TEN YEARS MUST BE ENTERED – PLEASE ACCOUNT FOR ANY GAPS IN EMPLOYMENT.



Name and Address of

EmployerJob Title Salary Dates with Employer Reason for

Leaving

EDUCATION AND TRAINING



Secondary School/College/University/Professional Assoc.

Dates Attended Qualifications Gained and Grade

OTHER RELEVANT TRAINING COURSES

Organising Body and Title Date Course Undertaken

Brief Description of Course Content

Is there any further information you would like to make us aware of in support of your application, e.g. voluntary work, membership of public bodies?

EXPERIENCE AND SKILLS



Please use this space to demonstrate how you meet each point of the essential and desirable requirements of the Person Specification contained in the Job Description. Please take every opportunity to answer each point drawing on work, voluntary and other experiences, skills and knowledge. Please note that CV’s are not accepted as an alternative to filling in this section. FAILURE TO DO THIS MAY MEAN THAT YOUR APPLICATION MAY NOT BE CONSIDERED.

Continue on extra sheet if necessary

OUTSTANDING DISCIPLINARY/LEGAL PROCEEDINGS



Are you subject to any current or outstanding disciplinary action or legal proceedings?

YES / NO

If yes, please give details in a separate envelope marked private and for the attention of the HR Manager.

DISABILITY DISCRIMINATION ACT 1995

The Disability Discrimination Act 1995 defines a disability as:

“A physical or mental impairment which has a “substantial” and “long-term” adverse effect on your ability to carry out normal day-to-day activities.”

Do you have a disability which requires the provision of specific facilities at interview or for work (e.g. wheelchair access, sign language)? Yes/No

If so, is there anything we could do to assist you? (Please give details)

OTHER INFORMATION (if applicable to position applied for)

Do you have a full UK driving licence? ______________________________________________

Do you have regular access to a vehicle? ___________________________________________

Have you any current penalty points? If so, how many _________________________________

Have you ever been convicted of any drink or drug related driving offences? ________________

Is this a job share application? ___________________________

Please indicate when you may not be available for interview within the month: ______ to _______

CRIMINAL CONVICTIONS

Some positions require us to carry out a criminal record check through the Disclosure & Barring Service (DBS).

Have you ever been cautioned or convicted of any civil and/or criminal offence? YES/NO

Are there any alleged offences or cautions outstanding against you? YES/NO

Do you have any convictions, cautions, reprimands or final warnings whichwould not be filtered in line with current guidance? YES/NO

Any failure to notify us of any such convictions, cautions or bindovers at this stage may result in any agreements between us being terminated.

ASYLUM AND IMMIGRATION ACT 1996 – PROOF OF LEGAL RIGHT TO WORK IN THE UK



Are you required to have a UK work visa/permit? Yes/No

If so, do you have a valid visa/permit? Yes/No

DECLARATION

Thank you for taking the time to complete this application form. Please sign the declaration below to confirm that the information you have given is correct and, in accordance with the Data Protection Act

1998.

Any offer of employment with Age UK Lewisham & Southwark is subject to the receipt of at least two satisfactory references and, if appropriate, a satisfactory DBS check.

Please note that some information will be entered into Age UK Lewisham & Southwark’ recruitment database but will not be disclosed outside Age UK Lewisham & Southwark without your consent. Further information about Age UK Lewisham & Southwark can be found on our website: www.ageuk.org.uk/lewishamandsouthwark

In accordance with the Data Protection Act 1998, I is agreed that Age UK Lewisham & Southwark may hold and use personal information about me for personnel reasons and to enable Age UK Lewisham & Southwark to keep in touch with me. This information is stored in both manual and computer form.

I confirm that the information provided on this form and any attachments is correct and complete. I understand that it is a criminal offence to attempt to obtain employment by deception and that any misrepresentation, omission of material fact or deception will cause for immediate cancellation of consideration for employment, or dismissal if already employed.

Signed: ______________________ Date: ________________________

(If completing this section electronically typing your name where you would sign is accepted as consent)



http://www.ageuk.org.uk/lewishamandsouthwark

Equal Opportunities Form



Equality and Diversity Monitoring

Age UK Lewisham and Southwark aims to provide equal opportunities and fair treatment for all staff and volunteers.

Please complete the form and email or post to the address at the end. The information below is anonymous and will not be stored with any identifying information about you. All details are held in accordance with the Data Protection Act 1998.

We would like you to complete this form in order to help us understand who we are reaching and to better serve everyone in our community. The information will be used to provide an overall profile analysis of our staff and volunteer base

EthnicityPlease state what you consider your ethnic origin to be. Ethnicity is distinct from nationality and the categories below are based on the 2001 Census in alphabetical order.

Asian Black Chinese or other ethnic group Indian Caribbean Chinese

Pakistani African Any other ethnic group (please write in)

Bangladeshi Any other Black background

Any other Asian background (please write in)

(please write in)

Mixed White

White and Black Caribbean White and Black African

English Irish Scottish

Rather not say

White and Asian Welsh



Any other mixed background(please write in)

Any other White background(please write in)

Age: ______________ Rather not say

DisabilityThe Disability Discrimination Act 1995 (DDA) defines a person as disabled if they have a physical or mental impairment which has a substantial and long term (i.e. has lasted or is expected to last at least 12 months) adverse effect on one’s ability to carry out normal day-to-day activities. This definition includes conditions such as cancer, HIV, mental illness and learning disabilities.

Do you consider yourself to have a disability according to the above definition?

Yes No Rather not say

Gender Male

Rather not sayTransgender F to M M to F Female

Faith Which group below do you most identify with?

No religion Baha’i Buddhist

Christian Hindu Jain

Jewish Muslim Sikh

Other (please write in) Rather not say

Sexual orientation How would you describe your sexual orientation?

Bisexual Gay man Heterosexual or ‘straight’

Lesbian Other Rather not say

Date:



Thank you for completing this form.



Date post:	14-Feb-2018
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