Submitted by : VIJAY L. SAVANI

Batch : A3

Subject : Hospitality

Center : Ahmedabad

Hospitality

• The word ‘Hospitality’ is derived from the Latin word ‘hospes’, meaning ‘host, guest or stranger’.

• Hospitality can also be defined as taking care of your guests and anticipating their needs.

• The Hospitality Industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry.

• The foundations of the Oberoi Group dates back to 1934 when Rai Bahadur Mohan Singh Oberoi, the founder Chairman of the group bought from an Englishman; two properties - The Clarke's in Delhi and The Clarke's in Shimla.

• It operates 30+ hotels and 2 river cruise ship in five country.

• Headquarters :- Delhi, India

Oberoi Hotels & Resorts

ROOMS & SUITES

• Kohinoor Suite• Duplex Suite• Luxury Suite• Deluxe Suite• Executive Suite• Duplex Suite• Luxury Suite• Deluxe Suite

SPA Virtual Tour THERAPIES Signature Indigenous Rituals Massage Therapies Revitalising Body Therapies Skin and Nail Care For Gentlemen Ayurvedic Therapies Speciality Baths Speciality Baths Neem purifying bath Milk and rose bath FITNESS FACILITY SWIMMING POOL

The Four Points by Sheraton• Starwood hotels and resorts was

originally formed by the real estate investment firm starwood capital to take advantage of a tax break; at the time the company was known as starwood lodging.

• The westin hotel company was purchased in 1994 from aoki corporation of japan. starwood acquired the sheraton, four points by sheraton, and the luxury collection brands from ITT sheraton in 1998.

Starwood Hotels & Resorts entered the project after construction had already begun, and the building was subsequently renamed Four Points by Sheraton Sheikh Zayed Road.

The building was designed as a 43 floor all-residential apartment tower; it began construction in 2004, with a set estimated completion date of 2006.

RoomsOFFICE/TELECOM ROOM AMENITIES &

SERVICESROOM FEATURES INTERNET ACCESS

•International Direct Dialing•Telephone•Voicemail•TDD•Desk•Data Port

•Smoke Detectors in Room•Individual Climate Control•Iron/Ironing Board•Wake-up Service•Housekeeping Service•Turndown Service•Air-Conditioned Room•In-Room Safe•Radio/Alarm Clock•Free Newspaper

•Oversized Room•Room with Sitting Area•Accessible Room•Non-Smoking Room•Connecting Rooms Available•Executive Level Rooms Available•Starwood Preferred Guest Room•Suites Available

Wired High Speed Internet Access in Guest Rooms by Request 0-60 AED per day•Wireless High Speed Internet Access in Guest Rooms by Request 0-60 AED per day

Cont..BATHROOM BED FEATURES DINING ENTERTAINMENT

•Hairdryer•Bathrobes•Deluxe Bath Amenities

•Four Points by Sheraton Four Comfort Bed•Rollaway Beds•Cribs (Upon Request)

•24-Hour Room Service•Mini Bar•Fruit Basket•Coffee and Tea Maker

•Television•Satellite Channels•Cable Channels

Check in: 3:00 PM Check out: 12:00 PM 

ComparisonOberoi Hotels The Four Points by Sheraton

Address Dr. Zakir Hussain Marg, New Delhi 110003, India

Khalid Bin Al Waleed Road, 113 "Bank Street," Bur Dubai, Dubai 33196, United Arab Emirates

Internet Paid WifiPaid InternetFree InternetFree High Speed Internet(WiFi )

Free Internet Free High Speed Internet ( WiFi ) Paid Wifi Paid Internet

Price range (per night)

₹ 11,971 - ₹ 22,487 ₹ 7,540 - ₹ 15,278

Hotel Class 5 star 4 star

Number of rooms

283 125

ComparisonRoom types Suites,

Non-Smoking Rooms Non-Smoking Rooms, Family Rooms

Services •Room Service•Business Centre with Internet Access•Free Parking•Children Activities (Kid / Family Friendly)•Shuttle Bus Service•Meeting Rooms•Dry Cleaning•Laundry Service•Concierge•Banquet Room•Self-Serve Laundry• Babysitting

• Room Service•Business Centre with Internet Access•Meeting Rooms•Free Parking•Shuttle Bus Service•Dry Cleaning•Laundry Service•Concierge•Banquet Room•Self-Serve Laundry•Babysitting

What is Housekeeping?

• Housekeeping may be defined as the provision of a clean, comfortable, safe and aesthetically appealing, environment.

• The housekeeping department in a hotel is responsible for the cleanliness , maintenance and aesthetic upkeep of the entire hotel.

Importance of housekeeping• Housekeeping is the department that deals essentially

with cleanliness and all ancillary service attached to that.• Hotel offer laundry, dry leaning facilities for guest clothes,

shoe polishing facilities also. Hotel aims to make environment comfortable and offer specialised service to the guest.

• House keeping is the department determine to a large extent whether guests are happy during stay and in turn mankind they return to the hotel. The fine accommodation and service are provided to the guest so they are pleased with the hotel.

Coordination with other department

Coordination with Front office• The control desk acts as the nerve centre for

coordination with the other departments in the hotel. the control desk attendants receives the night report, the arrivals and departures list, VIP list , and the list of crews and groups in the house from the front office.

• The executive housekeeper procures and consults this list early the next morning and schedules the occupied rooms for cleaning.

Coordination with security Department

• The coordination here is mainly concerned with the prevention of fire and thefts and the safekeeping of keys and lost property.

• Housekeeping personal should also report anything of a suspicious nature immediately to the security staff.

• The security department is responsible for conducting training sessions on handling emergency situation for the staff.

Coordination with Food and beverage department

• The food and beverage(F & B) department consists of both the service staff as well as the kitchen staff.

• In many hotels, housekeeping also looks after pest control in restaurants, kitchens, and stores attached to them. Special cleaning of these areas calls for coordination with the housekeeping department.

• Both restaurant and kitchen staff require clean uniform on a daily basis, for which too they need to communicate with housekeeping. Provision of staff meals for housekeeping personal, on the other hand, is the responsibility of the kitchen staff.

Coordination with Personnel department

• Housekeeping coordination with the personnel department for recruitment of housekeeping staff, managing their salaries and wages, addressing indiscipline, following through grievance procedures, issuing identity card s for employees, running induction programmes, maintaining locker facilities, completing income tax formalities, effecting transfers, promotions, appraisals, and exit formalities, procuring trainees , and organizing training sessions.

Coordination with Purchase department

• The purchase department procures out-of-stock items for housekeeping, such as guest supplies and amenities, stationery, linen, cleaning materials and equipment, and so on.

• Housekeeping should convey their requirements to purchase by way of advance notice in the form of a purchase requisition(Exhibit).

Coordination with Laundry• This applies when the laundry is under the supervision and

control of a laundry manager.• Without clean linen, the room attendants simply cannot

operate.• During periods of full occupancy, the housekeeper needs a

fast turnaround of linen from the laundry, but should not always be making an ‘emergency’ demand for them.

• As far as possible, the housekeeper should stick to the schedule for the laundry.

• In return, the laundry should provide an acceptable standard of service with regard to laundering.

Lay out of standard room

Furniture and fixture

• Bed with beside tables,• Sofa,• Writing table and chair,• Cupboard,

Supplies in room• Smoke Detectors in Room• Individual Climate Control• Iron/Ironing Board• Wake-up Service• Housekeeping Service• Turndown Service• Air-Conditioned Room• In-Room Safe• Radio/Alarm Clock• Free Newspaper

Supplies in bathroom

• Hairdryer• Bath towel• hand towel• face towel• Bathrobes• Shampoo• Facial soap• Deluxe Bath Amenities

Facilities• Business Centre • Laundry and Dry cleaning • Storage room • Wake up service • Facilities for disabled • Currency exchange• Room service • Non allergic pillows • Non smoking rooms • Tea and coffee making facilities in the room • Car wash service

CONCLUSION

• I have learnt alot from my Hospitality class, for that I would like to thank to my Hospitality faculty, Ms.RASHMI FRANCIS and I am sure that these knowledge will help me always.

• I once again like to thanks my Hospitality teacher, Ms.RASHMI FRANCIS who helped me in my hotel management, hospitality also helped me in preparing this project.

BIBLIOGRAHY• http://www.tripadvisor.in/Hotel_Review-g295

424-d301868-Reviews-Four_Points_by_Sheraton_Bur_Dubai-Dubai_Emirate_of_Dubai.html

• http://www.tripadvisor.in/Hotel_Review-g304551-d304216-Reviews-The_Oberoi_New_Delhi-New_Delhi_National_Capital_Territory_of_Delhi.html

• https://en.wikipedia.org/wiki/Oberoi_Hotels_%26_Resorts#Ownership.html

• https://en.wikipedia.org/wiki/Four_Points_by_Sheraton_Sheikh_Zayed_Road_Dubai.html

• Oberoihotels<http://www.oberoihotels.com/hotels-in-delhi/spa-fitness.aspx>date:06/12/2015

• Oberoihptels<http://www.oberoihotels.com/hotels-in-delhi/rooms-suites.aspx>date06/12/2015

• Starwoodhotel<http://www.starwoodhotels.com/fourpoints/property/rooms/index.html?propertyID=1230>date06/12/2015

• Starwoodhotels<http://www.starwoodhotels.com/fourpoints/property/features/index.html?propertyID=1230>date:06/12/2015