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Villa Park Chamber of Commerce 10 W. Park, VP 630/941-9133 [email protected] www.villaparkchamber.com Chamber Connections January 2018
Villa Park Chamber of Commerce 10 W. Park, VP 630/941-9133
[email protected] www.villaparkchamber.com Chamber Connections January 2018
The Gateway to Villa Park!
So many people involved in creating the Great Western Trail Arch.
Proud to live in VP! 28&8 best places to live and raise a Family in America!
Huge thanks to all especially the Greco Family of Odeum Expo Center who
are an icon in VP and have contributed so much to this community.
This community always comes together!
WE ARE VP!
Thanks to the Chamber Members, the Community and the Village of Villa Park who helped make this happen
Villa Park Chamber of Commerce January 2018
Get your Business in the 5 Star Expo Event!
Members and the Public from 5 Communities within your 3 Mile Target Radius!
Addison, Bloomingdale, Carol Stream, Glendale Heights, and Villa Park! Need more info? Email me at [email protected] and I can send you a full version of the flyer, or talk you into it!
Villa Park Chamber of Commerce January 2018
Can’t Exhibit But Want to Be Included?
You can still be represented and promote yourself to the public!
Only $50 and we will include you in the Swag Bags handed out to the first 250 people from the public and a copy of the database of attendees. How much are you willing to pay for emails? OR! Come for the FREE Networking after and promote your business to other business people!
Villa Park Chamber of Commerce January 2018
Biz Buzz (Tips for you)
When client relationships turn Sour Excerpt from an article in YFS Magazine by Adam Steele
One of my clients was generally punctual with payment, but it didn’t arrive on time on a particular month. I noticed his interactions with me became a little terse. I was worried. This was a longtime client relationship – one I’d poured a lot of sweat into. I quickly reached out to him with an “Is there something I should know?” type of email. Much as I had predicted, he indeed was not happy.
Prepare your response
If your client has suddenly lost faith in you, try not to let it cut too deep. Use this as a learning opportunity. In my situation, I promised a thorough response in 24 hours. He was satisfied with the promise, and I had more time to craft an answer.
Put personal feelings aside
This is hard if you feel you or your team has been insulted. You have every right and expectation to defend yourself as a professional; just make sure you leave personal feelings and ego at the door.
Anticipate the arguments and prepare evidence
Fortunately, I was already gathering data very effectively before a rift was created. We recently adopted a slew of different software suites, including Trello and Freshbooks, that allow us to track and sort hours and tasks. Thanks to these tools, I was able to equip myself with data that showed exactly where the client’s money went, and which results could be directly attributed to what I did for him.
Consider both sides
You’ve got a stake here, but let the facts speak for themselves. Be sure you can thoroughly understand their criticism, because they may very well be right. If they aren’t, prove it without making it personal. Try to get back on the same page.
Make sure it doesn’t happen again
This incident revealed some gaps in our process; most notably that I didn’t contact clients often enough to really keep them in the loop. I’ve improved the transparency of how we work for our clients with smaller, more frequent goals, reports and a strategy process that includes their input.
In the end, it didn’t take much to get him back on our side, considering the relationship almost collapsed. After we moved past this, I’ve made it a priority to build closer relationships with my clients so misunderstandings like these can be avoided.
Villa Park Chamber of Commerce January 2018
Villa Park Chamber of Commerce January 2018
Villa Park Chamber of Commerce January 2018
Villa Park Chamber of Commerce January 2018
Villa Park Chamber of Commerce January 2018
Save the Date! March 7th
Mega Multi-Chamber Expo and Luncheon Bobaks Signature Banquet Hall
19 Chambers, 500 attendees, Business Expo and Keynote speaker Cubs Owner Tom Ricketts! (More details coming soon)
Lunch ticket $35.00 members, $50 non-members
Knights of Columbus All you Can Eat Corned Beef! March 10th, 6pm-12am St. Alexanders Church! Eat Your Fill, Fill the Till. All proceeds go to Charity!
Villa Park Chamber of Commerce January 2018
