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1 V ILLAGER e and Town Life Free Monthly Magazine Delivered to Homes and Businesses in the Stevenage Area May 2017 Visit our showroom: Unit E, Gateway 1000, Whittle Way, Arlington Business Park, Stevenage SG1 2FP Tel: 01438 222929 www.kitchenergonomics.co.uk Kitchen | Bedroom | Home Study For all your design, supply and installation needs Family run business
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Page 1: VILLAGER The May 2017 - The Villager Magazine · ‘corset’ comes from the Latin ‘corpus’ meaning body), were designed to achieve a waist circumference of down to 18”, later

1

VILLAGERThe

and Town LifeFree Monthly Magazine Delivered to Homes and Businesses in the Stevenage Area

May 2017

Visit our showroom: Unit E, Gateway 1000, Whittle Way, Arlington Business Park, Stevenage SG1 2FP Tel: 01438 222929

www.kitchenergonomics.co.uk

Kitchen | Bedroom | Home Study

For all your design, supply and installation needsFamily run business

Page 2: VILLAGER The May 2017 - The Villager Magazine · ‘corset’ comes from the Latin ‘corpus’ meaning body), were designed to achieve a waist circumference of down to 18”, later

Please mention The Villager and Town Life when responding to adverts2

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Page 3: VILLAGER The May 2017 - The Villager Magazine · ‘corset’ comes from the Latin ‘corpus’ meaning body), were designed to achieve a waist circumference of down to 18”, later

To advertise in The Villager and Town Life please call 01767 261122 3

Editorial: Catherine Rose, Sarah Davey, Tony Ashcroft,Trevor Langley, Jennie Billings, Carol H Scott, Pippa Greenwood,

James Baggott, Nick Coffer, RSPB and Kate Duggan.

Advertising Sales/Local EditorialNigel Frost - 01767 261122

[email protected]

Photography Anna Om and Darren Harbar Photography

Design and ArtworkDesign 9 - Tel 07762 969460

PublishersVillager Publications Ltd

24 Market Square, Potton, Bedfordshire SG19 2NPTel: 01767 261122

[email protected] www.villagermag.com

Disclaimer - All adverts and editorial are printed in good faith, however, Villager Publications Ltd can not take any responsibility

for the content of the adverts, the services provided by the advertisers or any statements given in the editorial. No part of

this publication may be reproduced or stored without the express permission of the publisher.

Contents

The History of Beauty ..............................................4Ready for Revision ...................................................9Win Tickets to see Sam Brookes live ......................10Win afternoon tea for two at Jordans Mill .............12Cool Customer - Choosing a New Fridge ................15Wine: Gems of Italy ...............................................16Tips for Mums .......................................................18Bank Holidays .......................................................21Employment Matters ............................................22

These boots are made for walking .........................24Slug Survival .........................................................27RSPB Big Garden Birdwatch Results ......................28Beds Cleverest Puppies need Puppy Parents ..........30BMW M760Li xDrive ..............................................32Nick Coffer’s Weekend Recipe ................................35Puzzle Page ...........................................................36What’s On ..............................................................38Prize Crossword .....................................................42Book Review .........................................................47

1

VILLAGERThe

and Town LifeFree Monthly Magazine Delivered to Homes and Businesses in the Stevenage Area

May 2017

Visit our showroom: Unit E, Gateway 1000, Whittle Way, Arlington Business Park, Stevenage SG1 2FP Tel: 01438 222929

www.kitchenergonomics.co.uk

Kitchen | Bedroom | Home Study

For all your design, supply and installation needsFamily run business

Advert Booking Deadline Thursday 11th May 2017 Artwork Deadline Thursday 11th May 2017

RSPB Big Garden Birdwatch 28

The History of Beauty 4

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Please mention The Villager and Town Life when responding to adverts4

History

The History of BeautyWe all have an innate appreciation of beauty but throughout history and across cultures, the concept of what makes a woman beautiful has changed according to the social background and fashions of the time.

Surviving examples of primitive art usually depict women as full-figured, even fat, and often pregnant. This is because fertility was of primary importance for those civilizations. When survival was precarious, a woman’s ability to reproduce was the bottom line.

By Catherine Rose

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To advertise in The Villager and Town Life please call 01767 261122 5

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Just as we do today, people adorned their bodies with jewellery, paint, tattoos and piercings, not only to look attractive but also as status symbols. And status has always played a big part in our concept of beauty.We can get a good idea of beauty ideals during any period by looking at art. Throughout the medieval and early Renaissance era, ‘beautiful’ women had narrow shoulders and small breasts that emphasised their weaker sex compared to the broad, sword-wielding shoulders of their menfolk. In many paintings women are also shown with very rounded stomachs. This didn’t necessarily mean they were pregnant: it was a beauty ideal indicating a woman was fertile and able to have many children. It was also a religious time and for women, appearing virtuous was a sign of beauty. Somewhat odd to us today, a long neck and a high forehead were prized, with almost non-existent brows to accentuate it. Women would often pluck or shave hair from their hairline to achieve this look. Once married, they were also expected to modestly cover their hair, which was how the elaborate headpieces and veils of this period came about.During the late Renaissance and Baroque eras women became more voluptuous – think of Rubens whose buxom females would be considered obese by today’s standards. There was a rationale behind this. Food was hard to come by unless you were wealthy and being full-figured meant you were well-fed and therefore of high status - hence a desirable mate.In a similar way, if you were light-skinned, it meant that you were clearly a lady from a genteel family as only poor outdoor labourers had ‘coarse tanned skin’. So for several centuries beauty was measured by how pale you were (hence the term ‘fair’ meaning ‘beautiful’). The poisonous lead-based white make-up that achieved this was also used for disguising the widespread blemishes from disease. Hair was now a beauty statement and powdered wigs were worn because many women suffered from hair loss due to venereal disease. These had become very elaborate and tall by the 18th century thanks to fashionista Marie Antionette.Along with wigs came fake beauty patches to cover up smallpox scars. Made of materials such as mouse fur and velvet, eventually these ‘mouches’ (French for ‘flies’) became a status symbol and women of beauty and fashion would

keep a small box of them on their dressing table.During the 19th century an hourglass figure became the desired female body shape and corsets, long used as undergarments (the name ‘corset’ comes from the Latin ‘corpus’ meaning body), were designed to achieve a waist circumference of down to 18”, later accentuated by the bustle.Following WWI and the suffrage movement, a new sense of female liberation produced a beauty revolution. Women no longer wanted to be sexual objects to please men. Hemlines went up for the first time and dresses became straighter, giving a slender, more androgynous appearance. Women even wore suits and long hair was cropped. Coco Chanel, who banished the notion that only a porcelain complexion could be beautiful when she showed off a suntan, declared “a woman can never be too rich or too thin”, arguably beginning the modern trend.The 1930s-50s saw curves return, possibly thanks to the Hollywood film industry and stars like Elizabeth Taylor, Marilyn Monroe and Jayne Mansfield who were the epitome of female beauty. Wearing full make-up also began to be the norm, in imitation of actors who used it to emphasise their looks on-screen. Max Factor was originally a make-up artist to the stars. With the rise in hemlines, the focus shifted to shapely legs and it was arguably the start of female epilation, when once women had even worn ‘mirkins’ (pubic wigs).The 1960s saw another beauty revolution. Society was finally recovering from WWII, rationing had ended in 1954 and young people were enjoying a wave of new music with its roots based in black culture. Once again women were re-establishing their power and asserting their sexual freedom. Mini-skirts arrived along with big hair. Twiggy, the slender, doe-eyed model from north-west London became the most desirable example of womanhood. Compare her with the women in Rubens’ The Three Graces and you could not have two more opposing ideals.Over the last fifty years, beauty goals have gone through more subtle changes. The athletic, toned female figure became popular in the 1980s with the advent of the ubiquitous exercise video. Today, with models that range from the catwalk clothes-horse Gigi Hadid and black model Winnie Harlow who has vitiligo, to the curvy Ashley Graham, we now seem to be embracing more diversity in women’s beauty than ever before.

Please mention The Villager and Town Life when responding to adverts6

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7To advertise in The Villager and Town Life please call 01767 261122

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104 Ampthil l Road, Shefford, Beds SG17 5BB

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9

Time of Year

By Sarah Davey

Ready for RevisionExam time is stressful for the whole family. So what’s the best way to cope?There’s no way round it, the answer has to be planning and preparation.Set up your revision timetable as early as possible, that way you can pace yourself. It’s too tempting to put everything off then face a last-minute panic.How do you study best? Some people prefer to spend a whole day on one subject, others prefer to break their time into smaller blocks and tackle several subjects in short burst. Whichever you choose, make sure you take a short break every hour or so. Pop outside, stretch your legs, have a drink and maybe a snack. Oxygen, nutritious food and water are essential for concentration and mental alertness.Effective brain function relies on neurotransmitters, which are chemicals made from amino acids. These are found in food rich in good quality protein, like lean meat, fish, soya and beans. In order to convert the amino acids into neurotransmitters the body also need vitamins and minerals, so top up on fruit and vegetables. Refined sugar, found in sweets and chocolate releases glucose too quickly into the bloodstream and this can cause mood swings. Emotions run high around exam time anyway, so it is better to snack on nuts, seeds and fruit, which provide a slow, steady release of glucose.Our brains also depend on proper hydration to function optimally. Brain cells require a delicate balance between water and various elements to operate. Research has found that if we’re even slightly dehydrated we find it more difficult to

focus. Aim to drink around up to 1.5-2 litres of water, diluted fruit juice or herbal teas per day. Drinks rich in caffeine, such as Red Bull or coffee trigger production of the stress hormone cortisol which can make you feel even more edgy and nervous, and make it harder to focus and find the right words under exam pressure.Gentle exercise, such as walking, or cycling, in between study improves the blood circulation to the brain and actually relieves stress, making you feel more relaxed. On the day of an exam focus on breathing; slow deep breaths in and out will help to reduce levels of the stress hormone cortisol. Try not to engage in pre-or post exam discussion, as this can make you feel anxious.If you’re well prepared and well-rested then you are ready. But remember they are only exams. They are one measure of your ability taken at one point in time. They do not relate to who you are as a person, or how well you will ultimately do in life. All you can ever do is try your best on the day. Good luck.What type of learner are you?Visual learners - prefer note cards and tend to map out information on paper.Auditory learners - prefer to read their notes aloud, and listen to them being played back.Kinaesthetic learners need action – Record your voice and play back the information while walking. Take revision notes to the gym and read while running on a treadmill, even sitting on a swing reading notes can work.

9

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Win a pair of tickets to see Sam Brookes live at The Portland Arms in Cambridge on Tuesday 9th May 2017

London based songsmith and former Sunday Times ‘Breaking Act’ Sam Brookes is still one of the UK alt-folk’s best kept secrets. His acclaimed 2014 album was tipped by The Independent for a Mercury Prize nomination and received support from the likes of Dermot O’Leary on BBC Radio 2. With over 5 million plays on Spotify, it is fair to say that those who know his music, love his music….and those who don’t, are about to.Brookes’ new single My Girl Drinks Coffee, his first for over two years, marks an exciting shift in the Sam Brookes sound. Already well known as an idiosyncratic singer-songwriter, Sam challenged himself to expand his sonic pallet, spending a few years out the game gigging and experimenting with new material. The end result is an immediate and ethereal work of chic melancholy, built on synthesised textures that devilishly underpin his soaring signature vocal. Now Sam’s new soundworld is as evocative of Depeche Mode, LCD Soundsystem or Grimes as it is the obvious titans of influence for any British troubadour. Jointly produced by Grammy nominated Dom Monks (Ray Lamontagne, Laura Marling & Katie Melua) and Berlin based ex-pat Greg Freeman (Goldfrapp, Portico, Mumford & Sons), the track was arranged and recorded on a trip to a remote boathouse and completed at Guy Chamber’s Sleeper Sounds studio in London, where the production duo truly realised Sam’s dark but dancey vision.

The Villager Magazine gives you the chance to win a pair of tickets for Sam’s gig at The Portland Arms in Cambridge on Tuesday May 9. Answer the following question for your chance of winning:

‘My Girl Drinks Coffee’ was recorded on a remote boathouse on which Scottish island?A. Skye B. Colonsay C. Mull D. Jura

To enter, simply answer the question and complete the form below. Send your entry to: Sam Brookes Competition, Villager Publications Ltd, 24 Market Square, Potton, Bedfordshire SG19 2NP

All entries must be received by 12pm on Monday 8th May, winner will be notified on the 8th.

COMPETITION

THE SAM BROOKES COMPETITION ENTRYTo win tickets, answer the following question: Complete the Saw Doctors song title: ‘My Girl Drinks Coffee’ was recorded on a remote boathouse on which Scottish island?A. Skye B. Colonsay C. Mull D. Jura

Name:

Address:

Tel:

Please mention The Villager and Town Life when responding to adverts10

Page 11: VILLAGER The May 2017 - The Villager Magazine · ‘corset’ comes from the Latin ‘corpus’ meaning body), were designed to achieve a waist circumference of down to 18”, later

To advertise in The Villager and Town Life please call 01767 261122 11

COMPETITION

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With years of experience Cloudy2Clear have a wealth of knowledge and are recognised as a Which Trusted Trader, plus our work is backed by an industry leading 25 year guarantee. Cloudy2Clear also replace faulty locks handles and hinges on all windows and doors. Your friendly local Cloudy2Clear specialist is Tom Bliss and he services the Luton, Stevenage, Letchworth, Dunstable & surrounding areas. So, if your windows are steamed up, broken or damaged give Tom a call for a free quotation on 0800 61 21 118.

Page 12: VILLAGER The May 2017 - The Villager Magazine · ‘corset’ comes from the Latin ‘corpus’ meaning body), were designed to achieve a waist circumference of down to 18”, later

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Win an afternoon tea for two with Prosecco at Jordans Mill

Name:Address:

Tel: Email:Answer: Please tick if you would like to receive our e-newsletter

Jordans Mill is a hidden gem, tucked in away in the heart of rural Bedfordshire on the banks of the River Ivel. It is a unique food heritage attraction with something for all the family - tours of the historic flour mill, beautiful gardens and woodland to explore, and the Riverside Café and Mill Store. Jordans Mill is open seven days a week

from 9am until 5pm. In summer months it is open later in the evenings, see the website for more details. Enjoy a meal or a snack in the Riverside Café with its stunning riverside terrace and picturesque views over

the mill pond. The Café serves a varied and delicious seasonal menu, using local ingredients where possible, indeed much of the produce from the Mill Gardens makes its way into the kitchen.

This year Jordans Mill has launched afternoon teas, available by pre-booking only. Served in beautiful surroundings our delicious freshly baked, home-made afternoon teas are a treat not to be missed. Choose from

either the traditional Whizzer’s Afternoon Tea or for something different try our Shunter’s Afternoon Tea with mini beef sliders, scotch egg, fish finger sandwich and cakes and scones. Both are served with a selection of

teas and coffee and have the option to add a Prosecco or beer. There is even a children’s tea for the little people.Whatever you choose simply admire the view, take a stroll through our Mill Gardens or book onto a guided tour

of the historic watermill for the perfect leisurely afternoon.For further information visit www.jordansmill.com

Please answer the following question – On which river is Jordans Mill situated? Complete your details below and send your entry to Jordans Mill Competition, Villager Publications Ltd, 24 Market Square, Potton, Bedfordshire SG19 2NP. The winner will be randomly selected. Deadline: 16th May 2017

COMPETITION

Please mention The Villager and Town Life when responding to adverts12

Page 13: VILLAGER The May 2017 - The Villager Magazine · ‘corset’ comes from the Latin ‘corpus’ meaning body), were designed to achieve a waist circumference of down to 18”, later

To advertise in The Villager and Town Life please call 01767 261122 13

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Sunday 10am - 2pm Closed Mondays

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COMPETITION

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14

C H R I S&ST E V E

Be the first to experience their extraordinary impact here in the gallery

These twin brothers create their monumental works together on a single canvas, so every composition represents a full and equal collaboration between them. A powerful new collection of highly

sought-after original paintings and limited editions will be unveiled at this event.

Inspired by the power of the elements, this mesmerising collection represents a new departure as the brothers’ style has developed away from the abstract and into more realistic territory.

Thursday 11th May, 7-9pm

RSVP Gallery 1066 Fine ArtWillow Mews, 6a Hitchin Street, Baldock, Hertfordshire, SG7 6AE

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6506 Rocks in Att_Advert_A4 Full Pg.indd 1 07/04/2017 12:466506 Rocks in Att_Advert_A5 Full Pg.indd 1 07/04/2017 12:48

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Home

By Tony Ashcroft

The fridge has come of age. Gone are the days of a squat little white cupboard with a tiny freezer compartment. Fridges have gone large! Some even come with custom panels that exactly match your kitchen cabinets.There are six basic types of fridge:Top Freezer - A traditional fridge, that’s good for a fairly tight spot. These tend to offer the most space for their size but need space for a wide swing of the doors. They also require you to crouch to reach the lower shelves which may be an issue if you are tall or have arthritic knees.Bottom Freezer - We tend to use the freezer less so it might make good sense to have the fridge shelves at eye-level. You tend to need a larger model to get the same useable capacity as a top freezer.French Door - This has two narrow doors on top, opening from the centre, and the freezer below. The space-saving small-swing doors have the added value of opening only half the fridge when stashing smaller items. They tend to be wider than top or bottom freezers.Side-by-Side - With the fridge on one side and freezer on the other, these usually have through-the-door ice and water dispensers and temperature-controlled. The narrow doors can be useful if your kitchen is small abut some don’t open wide enough for large boxes, and the tall, narrow compartments can mean some items disappear to the back, never to be seen again!

Cool CustomerChoosing a new fridge

Built-In - These are made to fit almost flush with cabinets and counters. They are typically bottom-freezer or side-by-side styles and match your cabinets.Compact or Mini - Perfect for a bedsit or a kitchenette. Keep in mind these models may have only one quarter the capacity of a regular fridge, but cost just as much to operate. Always measure where you plan to put the fridge before you buy. Check too that it can fit through doorways and remember that you will need space to open the swing doors and for a one inch clearance around sides and back for adequate airflow.Bigger is probably better as it means you can shop in bulk, and smaller models do not necessarily mean smaller running costs.Energy efficiency - All new fridges are a lot more efficient than they were a decade ago. They all have to be A+ rated now. Yet even between A+ models running costs can vary widely. Your fridge runs for 24 hours per day so it makes sense to d your research. Compare the Energy Guide labels of your favoured fridges, and then compare the annual operating costs and the kilowatt-hours used per year.Do all this and you will be a very cool customer when it comes to making your purchase.

To advertise in The Villager and Town Life please call 01767 261122 15

Page 16: VILLAGER The May 2017 - The Villager Magazine · ‘corset’ comes from the Latin ‘corpus’ meaning body), were designed to achieve a waist circumference of down to 18”, later

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Food and Drink

Wine: Gems of Italy

Italy has numerous wine producers, in many regions. Multi award-winning Conti Faina estate, with its vineyards, growing both indigenous and international grape varieties, plus olive groves and more, is to be found in the heart of Umbria. Some 40K from Perugia, this area once belonged to the Borghese Princes in past times. From the 18th century the estate has been the property of the Counts Faina of Civitella dè Conti. The winery, founded in 1876, was commenced by digging into the rock beneath the impressive 13th century castle of Collelungo.

The ruby-red Pinot Noir 1883 wine is classic and aged in top-quality French oak barriques. The bouquet of dark fruits is most inviting. The mouthfeel is treated to the dryness and elegance of this wine, with a delighted palate following through, to the excellent finish. A great accompaniment to roasts, etc. Maltempo and Villa Murelli are also red productions and, again, have wonderful aromas of forest fruits. These well-structured wines have mouthfeels and palates well satisfied, with impressive finishes.Montione and Macchia della Torre are both easy-drinking white wines. Straw-yellow in colour and each

with a fresh fruit bouquet, plus dry flavour, make these very popular selections, for many. Splendid pairings with fish and white meat dishes. For a sparkling production I enjoy the Senatore Zeffirino. This superb brut sparkling wine is elegant with its persistent perlage that enhances a dining occasion and is also often chosen for celebrations and events. An admirable aroma leads, enticingly, to the wonderful mouthfeel and impressive palate sensation.The wines produced at the Collelungo Winery are appreciated and respected by a good number of wine lovers and connoisseurs. The estate’s productions also include excellent olive oil, as well as walnut trees and seed crops. Accommodation, with all modern requirements, in the restored and preserved 11th century Benedictine Monastery, is available, too. Conti Faina Winery continues to promote theatre, cinema, arts and literature. Also, tastings, tours, medieval dinners, plus numerous events, happen throughout each year, whilst being committed to producing wine and olive oil to an exceptional standard of quality. www.contifaina.it

As always, Enjoy!

Trevor Langley

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17To advertise in The Villager and Town Life please call 01767 261122

Charles Wilson Carpets & Flooring

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Ref: The Villager

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Mums are under constant pressure with ever growing to-do lists. However we still want to look as good as we can! Here are my top tips on how to up your look at the school gates with minimal effort.1. Within your colour scheme, pick the colours

that suit you best and dress up a simple outfit with a statement item in one of your wow shades. A staple accessory like a scarf or a statement necklace could be the perfect thing to spice up your outfit, so you can still pull off your everyday clothes, but with a colourful twist.

2. Try a simple jacket within your colour scheme and style. It’s often tempting to wear the same old coat that’s been in the back of the wardrobe for years. Instead, try dressing up a casual jeans and boots look with a wonderful jacket which emphasises your personality. Always stick to the right colours and it’s a simple fix to complete your look.

3. Add trend to a wardrobe staple. A classic knitted jumper doesn’t have to look like something from 90’s TV. Update this in your best seasonal colours and you’ve instantly upped your look.

4. Try changing your jean style to flatter your shape. Everyone needs jeans but to look great they also need to reflect your personality and fit your body. Consider investing here – you know you will wear them a lot!

5. Show off your favourite part of you. Whether it’s legs, shoulders or arms, show the parts of you that make you feel confident! Use accessories to draw the eyes to where you want them to look!

6. Since lower heels are always in the shops there will be interesting choices on the market. Comfy shoes are vital but show your personality with some zebra flats or bang on-trend trainers. Step out of your comfort zone and try something different but which still suits your personality and makes you smile!

7. Don’t forget to treat yourself to a new haircut when you need it. It is amazing how well cut hair enhances your look. Make sure your hair is the colour it is supposed to be and that the cut suits your face shape and personality!

8. Having two good statement bags helps us feel and look good at the school gates. Buy one in a neutral colour and another in a wow colour that will make your neutral outfit zing! Bags are key to any outfit at any time as well as providing a home for the all-important snacks, toys etc.

9. In bad weather a fabulous pair of wellies or an umbrella in your wow colours can add fun and statement to your outfit and be a great talking point!

10. A bit of lippy in your best colours will lift your eyes and make your skin glow. Always a great boost.

House of Colour

By Jennie Billingswww.houseofcolour.co.uk/jenniebillings

Tips for Mums How to look good at the school gates

18 Please mention The Villager and Town Life when responding to adverts

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OPENING TIMESMonday 9am - 6pmTuesday 9am - 6pmWednesday 9am - 6pmThursday 9am - 7pmFriday 8am - 6pmSaturday 7.30am - 4pmSunday Closed

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Time of Year

By Sarah DaveyBank HolidaysI’m in two minds about bank holidays. On the one hand it’s a holiday, yay, and there are two of them in May…another yay; on the other it’s a prescribed holiday so most people are off work at the same time, so there are queues and traffic jams wherever you go. It would make more sense to me if bank holidays were rolled into an additional 8 days of compulsory leave which could be taken anytime.In the UK we actually fair pretty badly in the bank holiday stakes anyway. 8 public holidays is not a lot. The Italians have 12 days; the Austrians 13, while Spain and Portugal enjoy 14 public holidays per year!There has been a long-running campaign for an extra bank holiday in the UK somewhere around October. This is favoured because the period from August Bank Holiday to Christmas is a long time to work without a break! Past Prime Ministers have on occasion indicated this might be a possibility. It occurred to me that we might get a bonus ‘Brexit’

Bank holiday if the current incumbent of No. 10 feels she needs a popularity boost.Not everyone would welcome it though. The Confederation of British Industry calculates that just one extra day could cost the nation £6.5 billion. It sounds a lot but they also calculate that the cost to the economy of work-related stress and mental health problems is somewhere between £4-5 billion, and that sick-days cost over £12 billion per year. Given those figures it might be presumed that a couple of extra days’ holiday per year could prove beneficial over all.However you plan to spend your two bank holidays this month make sure you check the travel news. I plan to stay local. There are loads of great things to do on our doorstep and I really don’t want to spend my extra day off stuck in a traffic jam!

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Employment

Employment Matters Why every ‘High Tech’ customer experience still needs a human face

Carol H Scott HR and Business Consulting Ltd

Don’t let technology blind you to the fact that it’s people who provide great service, particularly when they go beyond customer expectations.Whenever anyone talks about any great customer service they’ve received they will invariably talk about the person who made it happen. Perhaps it was the hotel receptionist who arranged for the kitchen to reopen because you were delayed and missed dinner. The air steward who found paper and pencil to keep your child busy. The call centre operator who resolved an ongoing problem with care and kindness.It is not a coincidence that companies which regularly appear in the ‘best customer experience’ charts are just as well known for engaged employees as they are for great service. Many other companies which claim to give great service to customers often overlook what makes the biggest difference: their people and the empathy those people can bring to the customer experience. For people to be happy, motivated, and engaged at work the three crucial things employees need are:Autonomy - Allowing them control over how they complete the task at hand, with a focus on the outcome, not the process, empowering empathetic people.Competence - Giving them support to be good at their job, developing their skills in line with their ambitions, creating ongoing development.Belonging - Ensuring they have a connection to their colleagues and the company through a shared sense of purpose, with open communication to build trust.

Now start looking at this from the business viewpoint. By giving your employees these three things also creates great customer experiences:Autonomy - Flexible process which give employees freedom to do what’s right for the customer and react to their specific situation, treating them as individualsCompetence - Customers being dealt with by people who know what they’re doing, giving efficient service with the right answers, in the right way and at the right time, with their competence being linked to customer experience.BelongingEnsuring customers can relate to the organisation by creating a bond based on shared values and common goals of the business with its employees.Despite increasingly living our lives through technology – human beings will always play the central role in creating great customer experiences. It’s still the employees who are programming the list of processes to follow in order to solve a problem - designing the screens and coming up with the ideas. So now it’s a good time to take another look at the organisation’s customer experience strategy and start by understanding what your customers really want. But before starting out to design flow charts of the ‘customer journey’, write scripts and overly-complex measurement frameworks, take the time to understand what’s really important to the employees of the business too. By involving them in designing the customer service experience your business can find a way to please both customers and employees at the same time!

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Health

These Boots (and Bodies) Are Made for Walking

Alison Runham - ww.alison.runham.co.uk

May is National Walking Month. It’s hard to believe we need a National Month to promote the default way we move our bodies around, but many of us now walk far less than previous generations did. Yet walking can reduce your risk of disease, improve your physical and mental health, help the environment and improve your social life, too.The Health BenefitsWalking is often underrated as exercise, but it can have a highly positive impact on your health. Regular walking is proven to reduce the risk of stroke, heart disease, type 2 diabetes, asthma, obesity and some cancers, and helps maintain musculoskeletal health. On average, you can burn 400kcal a day by walking 10,000 steps. Choosing to walk instead of using transport reduces pollution, too, potentially boosting everyone’s health. Walking can also lift your mood and help reduce stress, anxiety and depression. Countryside walks have the added benefit of nature, tranquillity and fresh air. Luckily, the UV light we absorb while walking can improve our health too. While our skin and eyes do need protection from unhealthy UV exposure, some UV light is essential for good health. It

can alleviate depression, help to regulate our body clock and stimulate Vitamin D production. Vitamin D boosts our immune system, aids blood cell formation and helps us absorb calcium and phosphorous, necessary for healthy bones and teeth. The World Health Organisation says 5 to 15 minutes of casual sun exposure of hands, face and arms 2 to 3 times a week during summer is enough to keep vitamin D levels high. Other Benefits of WalkingAccessibility: Walking can be done anytime and anywhere. You’re not obviously ‘exercising’, either, saving you embarrassment if you’re self-conscious. Social: You can walk with a family member or friend - this time away from the usual distractions can allow you to spend quality time together and enjoy a good chat. You may also meet other people out and about, and of course, you can always join a local walking group, a local health walk or the Ramblers (previously the Ramblers’ Association). See the links at the end for inspiration.Environmental: Every time we walk to work, school, shops or social activities instead of using transport, we reduce pollution and congestion.

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This helps the environment and improves the health and safety of ourselves and our families, not just now but in the future, too. Financial: Simple walks on the flat require no special clothes or equipment. It’s cost-effective exercise that can save you money on travel costs.Walking Dos and Don’tsDO wear comfortable clothes and footwear. Comfy shoes, trainers or boots and your usual clothes are fine for walking around streets or park pathways, but if you’re walking in rural or hilly areas, or in bad weather, you should buy proper walking shoes or boots and a waterproof coat. For the very adventurous, waterproof trousers might be handy too.DO Ensure you wear weather-appropriate clothing. In winter, wearing layers and donning a scarf, hat, gloves and waterproof coat will keep you warm and dry. In warmer weather, a sun hat and sunglasses are essential (your eyes can be damaged by the sun’s UV rays as easily as your skin can). Talking of your skin, remember to apply sun cream before setting out and take it with you for a reapplication if you’ll be out for some time. DO stay hydrated. Always take a drink, especially on hot days and long or rural walks – you may be a

long way from cafés or shops.DO be prepared; know where you’re going, what weather you can expect and how long the walk will take. Be aware of your personal safety (which may mean telling someone where you’re going), and ensure you take a snack. A charged mobile phone is a good idea too.DON’T ignore pain from footwear. Head back. Blisters can quickly become agonising.DON’T ignore weather warnings. Remember, weather can change very quickly.DDON’T ignore the advice of human or printed walking guides. Your local country park is a far cry from an exposed, remote, hilly trail. Don’t attempt long or challenging hikes until you’re fitter, more DON’T play music so loudly that you’re unaware of what’s happening around you.Make a Walk Part of Your DayWalk the children to school, add a walk or extend one at the beginning or end of your commute, extend your dog’s walks, choose the stairs over the lift or escalator.Walking Routeswww.walkingforhealth.org.uk - the Walking for Health scheme offers 1,800+ free, short walks every week - search for those nearest you.

1. If Monday’s child is fair of face, which day’s child has “far to go”?2. What is the only word in the English language that is an anagram of

one of the seven days of the week?3. Shrove Tuesday occurs how many days before Easter Sunday?4. In a well known 1873 novel, which literary character realises he has

won a bet that he thought he had lost when he finds out that what he thinks is a Sunday is actually a Saturday?

5. What was the name of the sequel to the film Saturday Night Fever?6. Since 1935, every General Election in the UK has been held on which

day of the week?7. The term “Mardi Gras” translates from French as what?... a) Big

Monday; b) Fat Tuesday; or c) Lazy Wednesday?8. On what day of the week did the September 11 terrorist attacks of

2001 take place?9. Who played Wednesday Addams in the 1991 film The Addams

Family?10. In 1979, what became the first UK number one hit single to have a

day of the week in the title?

Fun Quiz - Days of the Week

1. Thursday’s 2. Dynamo (an anagram of “Monday”) 3. 47 4. Phileas Fogg (in Around The World In Eighty Days, confusing dates after crossing the international date line) 5. Staying Alive 6. Thursday 7. b) Fat Tuesday 8. Tuesday 9. Christina Ricci 10. Sunday Girl (by Blondie)

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Garden

• Encourage natural predators such as hedgehogs, frogs, toads, slow worms and ground beetles. If you keep hens consider letting them clear the ground for you – but obviously only before you start planting and sowing!

• Use the Nemaslug nematode control, a treatment I like because it is harmless to everything except slugs. It works swiftly and silently too and, if you’re a potato grower and you drench the soil around the potato plants about six weeks before anticipated harvest, the nematodes soon get to work and your potatoes should be virtually slug-damage free. Use it to clear a slug-infested raised bed or planter and apply self-adhesive copper tape around the rim of the container to keep the contents slug free. Find out more about Nemaslug and copper tape at www.pippagreenwood.com/products/protect-your-crops.

• Barriers such as crushed shells, wool pellets, soot, pine needles or copper-impregnated fabric can also work well, but may need replacing regularly and results seem to vary.

• Traps filled with beer can reduce slug numbers in your garden dramatically. You can buy ready-made traps or make your own using inexpensive plastic beakers plunged into the soil, the rim protruding 1-2cm above the soil surface and filled with a well-flavoured beer.

Visit Pippa’s website www.pippagreenwood.com to buy gorgeous UK grown vegetable plants accompanied by weekly advice emails from Pippa, or to peruse the really useful selection of Pippa’s favourite gardening items including SpeedHoes, SpeedWeeders, raised bed kits, Nemaslug and copper tape, pull-out EasyTunnels, signed books and lots more besides.

Whether your garden is big or small, or you have just a few planters in a back yard or on a balcony, the chances are that slugs will cause you grief. There are about thirty species of slug in the UK and most feed throughout the year, especially after dark and when the soil is wet or moist – and now that spring is here, they’re out in force! However, most slugs actually do little damage to living plants, instead preferring to feast on dead and dying material. Typically it is smaller slugs like the greyish-black keeled slug and the pinkish-beige-grey field slug which are more likely to wreak havoc. With estimates of there being about 200 slugs per average cubic metre of average garden soil, the situation can soon get out of hand. Keeled slugs in particular love to feast below ground, as well as on plants above the soil surface. In no time at all slugs can eat through the base of a young stem, killing the plant in the process, or eat seedlings even before they have had a chance to emerge above the soil surface! Later in the year, they will begin to tunnel into potato tubers and carrots too.They breed quickly and very efficiently, and you’re most likely to spot the clumps of eggs on the soil surface, beneath flopped foliage and amongst moist organic matter. Each egg is about 1-2mm in diameter and a clear, milky or off-white coloured sphere. So what can you do with these squidgy little menaces? • Go on an evening slug hunt, in particular after it

has rained or you have done some watering.• Choose vegetable varieties which have useful

resistance to slugs. With potatoes, main crop varieties usually suffer most, so try to grow mainly earlies. Choose varieties such as Charlotte, Kestrel, Sante or Wilja to give a better chance of success.

By Pippa Greenwood www.pippagreenwood.com

Slug Survival

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Wildlife

RSPB Big Garden Birdwatch Results• UK gardens have seen a boom in the number

of visits from unusual migrant birds such as waxwings

• Number of robins seen visiting gardens at its highest level for more than 20 years

• In excess of 497,000 people took part in the 2017 Birdwatch counting over 8 million birds

Nearly 7, 000 people in Bedfordshire joined nearly half-a-million people across the UK in the world’s largest garden wildlife survey, counting more than eight million birds during the 38th RSPB Big Garden Birdwatch, witnessing some exciting and unusual visitors. In Bedfordshire, there was no change to the top two. House sparrows held on to the top spot being seen in the 70% of gardens during the survey despite having decreased nationally by 57% since 1979. Starlings were another non-mover remaining in second place, although there was a 26% rise in the number of gardens starlings were seen in.Blackbirds knocked the blue tits out of the top three as they moved up two places from fifth to third, being seen in a whopping 95% of gardens, making them the county’s most widespread bird. The event held over the last weekend in January also revealed an explosion in the number of recorded sightings of waxwings. These attractive looking birds flock to UK gardens in winter once every 7-8 years when the berry crop fails in their native Scandinavia. Known as an ‘irruption’, results showed that within the region waxwings were seen in around 5 times more gardens in 2017 compared to previous years.

Weather conditions leading up to the Birdwatch meant that this year UK gardens were treated to a range of different visitors. Along with waxwings, there was also a large jump in the number of visits from other migrant birds. In the East there were 5 times as many redwing and fieldfare seen and an 18% increase in sightings of brambling as the sub-zero temperatures on the continent forced them to go in search of milder conditions. Dr Daniel Hayhow, RSPB Conservation Scientists, said: “The sight of a robin or blackbird perched on the garden fence is often one of the first experiences we have with nature. So to have over half-a-million people taking part and counting a bumper eight million birds across one weekend is amazing. Using the information from the weekend we’ll be able to create a snapshot of how our garden birds are doing. “In the lead up to the Birdwatch there was some speculation as to whether we could see a ‘waxwing winter’ and the results prove that to be the case. Flocks of these striking looking birds arrived in the UK along the North Sea coast and will have moved across the country in search of food, favouring gardens where they can feast on berries. With it only happening once every 7-8 years, it will have been a treat for the lucky people who managed to catch a glimpse of one.”There was also good news for robins, with the average number seen visiting gardens at its highest level since 1986, helping it climb from number nine to number seven in Bedfordshire and the same jump nationally, its joint highest-ever position in the Big Garden Birdwatch rankings.

Robins, starlings and blackbirds joined by more unusual visitors

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Blackbird was another climber, moving to number three in the East and becoming the region’s most widespread garden bird after being spotted in more than 96% of gardens.The survey also highlighted a downturn in Bedfordshire in the recorded sightings of blue tits (-15%), great tits (-12%) and coal tits (-20%) on last year’s figures. Dr Hayhow explained: “Numbers of small bodied birds such as blue tits and great tits are susceptible to changes in weather throughout the year, and scientists believe that the prolonged wet weather during the 2016 breeding season led to fewer younger birds surviving than usual, meaning there are fewer to be seen in gardens.”This year’s results also pointed to the positive effects that wildlife friendly gardens are having on bird behaviours. Recorded sightings increased for sixteen of the top 20 Big Garden Birdwatch birds between 2016 and 2017 showing how gardens are becoming an invaluable resource for our most common British garden birds. Claire Thomas, RSPB Wildlife Advisor, said: “This year was another incredible year for the Big Garden Birdwatch, with our favourite garden birds like starlings, robins and goldfinches, joined in the gardens up and down the country by more unusual visitors. Our gardens can become an

invaluable resource for birds – throughout the year birds need food, water and a safe place to shelter. If we all provide these things in our outdoor spaces it will be a huge help to our garden birds, perhaps even playing a role in reversing some declines.” The nation’s school children noticed a similar pattern when taking part in the RSPB Big Schools Birdwatch. The UK-wide survey of birds in schools saw over 73,000 school children – almost 1, 900 of whom took part in Bedfordshire - spend an hour in nature counting birds. Nationally, the blackbird remained the most common playground visitor for the ninth year in succession with over 88% schools spotting at least one. However in Bedfordshire the woodpigeon took the number one spot.Big Garden Birdwatch and Big Schools’ Birdwatch are a part of the RSPB Giving Nature a Home campaign, aimed at tackling the house crisis facing the UK’s threatened wildlife. The charity is asking people to provide a place for wildlife in their gardens and outdoor spaces – whether it’s putting up a nest box for birds, creating a pond for frogs or building a home for hedgehogs.

For more information about the RSPB Big Garden Birdwatch results – www.rspb.org.uk/birdwatch

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Local News

They will help with the housework, load a washing machine and open doors – but now the region’s cleverest puppies are calling for your help.Charity Canine Partners is looking for special volunteer ‘puppy parents’ that can look after puppies that are training to become assistance dogs for physically disabled people.Carol Lloyd has been a puppy parent for 10 years and is currently looking after her 13th puppy, 11-month-old Labrador Milo.She says she loves helping to train and socialise the puppies.“I would recommend being a puppy parent. It’s a really nice way of having a dog. It’s fantastic seeing the difference a dog makes to someone’s life,” said Carol.The 56-year-old cleaner from Wootton, Bedfordshire joined the charity’s team of volunteers after moving to the area from Milton Keynes.She said: “I liked the idea of having a dog but also having a purpose to that.“Rather than having a pet dog, we have Canine Partners’ puppies.”Carol has been looking after Milo since he was eight weeks old and she has been teaching him the basic skills he needed for life as an assistance dog, while ensuring he was always well-behaved.She has taken him on busses and trains and visited supermarkets, cafes, restaurants, shopping centres, parks and banks. And they are making sure they met lots of other people and animals.

Carol and Milo also attend puppy training classes and they have home visits from Bedford satellite trainer Lorraine Lotan who gives Carol guidance on the charity’s reward-based training techniques – praising the puppy and giving it lots of treats, toys and playtime when they get something right.When he is about 13 months old he will go to one of Canine Partners’ advanced training centres in West Sussex or Leicestershire to develop the skills he is learning with his puppy parent.Mum-of-two Carol said: “The first time a puppy leaves you for its advanced training is the worst but it makes all the heart ache of the puppy leaving worthwhile when you see the difference it will make to someone’s life.”Now she is calling for more people to sign up and join the growing band of volunteers.She added: “I really enjoy being a puppy parent and in Bedford we have a fantastic support group so you’re never on your own. We also have a great satellite trainer in Lorraine.”It comes after the group hosted a special puppy party which gave people the chance to meet the puppies and existing volunteers and watch demonstrations showcasing some of the skills puppy parents teach the dogs.There’s still time to sign up as a volunteer puppy parent for Canine Partners.Puppy parents receive full ongoing support, both at their homes and at puppy training classes. Food, equipment, vet bills and temporary holiday care is provided.And there’s another chance to meet the team at the Bedford group’s summer show June 24 at Happy Dog Training in Clapham.For more information call 01730 716017 or visit caninepartners.org.uk/puppyparties

Bedfordshire’s cleverest puppies need more ‘puppy parents’

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If you would like to find out more about Jessie and Pudding, please contact Liz on 01767 681157.Alternatively please e-mail Philippa at [email protected] who will be pleased to forward your enquiry on to the teamView other dogs, cats and small mammals currently in our care for re-homing on our website: www.rats-animalrescue.co.uk or facebook: www.facebook.com/ratscharity Home checks are carried out on potential homes.

This month’s rescue animals looking for their forever home are Jessie and Pudding.Jessie and Pudding are sisters and are looking for a home where they can stay together.They are nearly 5 years old and very friendly girls who love fuss and attention. Jessie is a real lap cat and very affectionate and Pudding loves to play.They will make wonderful companions but have not lived with dogs or young children previously.

Rehoming Appeal

Jessie

Pudding

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Motoring

BMW M760Li xDrive Those of you hoping this was BMW’s M7 need to look away now. Although this may be the fastest BMW ever made, if you’re after a fire-breathing, full-blooded M car, the M760Li will leave you a little disappointed. BMW says that’s because this is a car for buyers with something of a split personality. One moment they may be keen on a country road assault so they can enjoy the glorious V12, the next they might want to kick back and relax in the massaging seats and just cruise along.Looks and imageThe 7 Series has long been a luxury choice for the type of buyer who still enjoys driving, though – and the M760Li is the epitome of that. With several driving modes to choose from, sporty drivers are well catered for when its sport setting is active. With the comfort setting it’s mellower, more relaxed, it eases over bumps and floats along beautifully. The looks of the M760Li won’t be for everyone but inside is a wonderful place to spend time. For those who are chauffeured the back seats are arguably more comfortable than up front. There are multimedia screens to enjoy, cushioned headrests and massaging, reclining seat backs.

Space and practicalityThe 7 Series does feel a little smaller in the rear than rivals from Mercedes and Audi, though. Up front the driving position is a little cosseting too, but it’s easy to get comfortable.What’s under the bonnet?BMW made a lot of noise about it being 30 years since they installed a V12 engine in their 7 Series at the launch. Since then, the 12-cylinder lump has doubled in power: the 2017 6.6-litre unit boasts a whopping 601bhp, a staggering 800Nm of torque and is capable of propelling it to 60mph in just 3.6 seconds. That gives it the impressive title of the fastest accelerating BMW ever made, but you’ll pay at the pumps; the M760Li will return 22.1mpg and emits 294g/km.Behind the wheelThe BMW is a true Jekyll and Hyde car with distinct personalities behind the wheel. On the track it was incredibly swift and that V12 makes a pleasingly sound and, while there may be some body roll, it’s not too intrusive. It’s all helped by four-wheel drive that has a rear wheel drive bias when needed. The steering is a little light in the comfort setting, though, but flick it into sport and it’s far better.

Value for moneyFor £132,310, you do get some goodies thrown in. Lightweight 20-inch alloys, a Bowers & Wilkins sound system and Car Play are included, as is an Advanced Parking System, adaptive LED headlights, a head-up display, and massaging seats. There’s even rear-seat entertainment and a panoramic glass sunroof provided too. There’s also an extensive options list, including night vision and BMW laser headlights.VerdictThe fact BMW perseveres with a V12 is a revelation. With downsizing the current buzzword, it seems hard to believe that a manufacturer would launch a 6.6-litre petrol drinking lump. Although the market for it will be small, we’re still very glad it has. OK, so this might not be the M7 that many performance BMW fans crave, but it’s as close to it as we’re going to get. It’s great fun to drive, sumptuously luxurious and wonderfully relaxing when you want it to be - and all in, a very competent and exciting 7 Series indeed.

By James Baggott

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homeservestalbansstevenage.co.uk*Offer valid for surveys booked on or before 31st May 2017. We reserve the right to amend or remove this offer at any time. HomeServe St Albans & Stevenage is a trading name of 24-7 Plumbing & Heating Ltd, registered in England, CRN. 9472743, a franchisee of Homeserve Heating Services Limited, registered in England, CRN. 03468609. Full terms & conditions at homeservestalbansstevenage.co.uk

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Call Richard on 01438 813492

Herts Oven Clean is a domestic oven cleaning specialist in Hertfordshire.

Non-caustic, fume-free solution individually prepared for each customer. Ovens, Hobs, Grills, Extractors, Agas, Microwaves and Gas Barbeques.

Bring a sparkle to your kitchen today.

HERTS OVEN CLEAN

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7 Layer Bar

Three Counties Radio

Hear wonderful recipes on Nick Coffer’s Weekend Kitchen every Sunday morning on BBC Three Counties radio at 11am. You can

also join Nick every weekday afternoon at midday for brilliant local guests with great stories to tell and all the music you want for your early afternoon.

I am not sure I know any food writers who are more prolific than Hannah Miles. Every time she is a guest on my programme, she seems to have added another couple to her list and she is now up to well over 30 books. Her latest is

called Traybakes (published by Lorenz Books) and, in it, she shows how versatile traybake cakes can be. This indulgent tray bake may actually be the Queen of Traybakes. Loads of indulgent ingredients, bound together by a

can of condensed milk, to create a perfect snack or lunchbox treat, especially for your children or grandchildren. It’s also ideal, as traybakes often are, if you need to rustle together a cake for the school fete or a cake sale at work.

This is a big treat bar, packed with flavour, fun… and calories!

1. Preheat the oven to Gas Mark 4/180C/350F.2. Blitz the biscuits to fine crumbs. Melt the butter in a

saucepan and pour into the crumbs. 3. Stir well so that all the crumbs are coated in the

butter. Press the crumbs out in an even layer over the base of the tin using the back of a spoon.

4. Sprinkle the chocolate chips over the biscuit base in a layer. Sprinkle over the fudge pieces, raisins and pecans. Sprinkle over the coconut and hazelnuts.

5. Drizzle with the condensed milk. Bake for 25 – 30 minutes until golden brown then leave to cool completely in the tin.

6. Cut into 24 squares to serve. This layer cake will store in an airtight container for up to 3 days - if it lasts that long!

IngredientsFor the base

300g/ digestive biscuits or graham crackers125g butter

For the topping200g chocolate chips

100g fudge pieces or butterscotch chips60g raisins

100g pecans, coarsely chopped150g flake sweetened coconut (or desiccated)

60g toasted hazelnuts, roughly chopped398g can of condensed milk

Equipment: food processor or blender, 35cm x 25cm deep baking tin, greased and lined

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Fill in the grid so that each row, column and 3x3 box, contains the digits 1 through to 9 with no repetition. Use your logic to solve the puzzles.

1 2

3 4

5 6

7 8

9 10

11 12

13 14

15 16

17 18

19 20

21 22

23 24

25 26

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Codeword

Easy Suduko Hard Suduko

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To advertise in The Villager and Town Life please call 01767 261122 37

GAS SAFE REGISTERED

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1, 8, 15, 22 & 29 MayBranch Out Social Club for Single People

8.30-11pm Cromwell Bar, The Sun Hotel, Hitchin

Meets every Monday night. It was formed in 1995 to bring together single, divorced, widowed and separated people, aged 40

upwards, from the Herts, Beds and Bucks area, to socialise and enjoy one another’s company.

Tel: Lorna 01438 233657Web: www.branch-out.org.uk

2 MayRabbit & Guinea Pig MOTs 4-6.30pm

Wood Green Animal Shelter, Heydon Centre, Highway Cottage, Chishil Road, Heydon

£5 per petBring your pet along for a health check including

full body check over, weight checks, dental advice and basic behaviour advice. Rabbits and Guinea Pigs must be brought along in a secure

carrier. Booking essential. Please call 0300 303 9333 ext 110 or [email protected]

3 MayNorth Herts Association

of the National Trust7.30pm AGM, Talk 8pm

Christchurch, Bedford Road, HitchinNon-members £2 on the door

AGM followed by ‘Mary Kingsley: Victorian Lady’ by Jeff Hales. Visitors welcome. Membership of

National Trust not necessary.

3 May-27 SeptemberLuton Hoo Estate Walled Garden

Open every Wednesday 10.30am-4pmAdmission £5 inc. guided tour

Enjoy a light lunch in beautiful surroundings. Come and visit this inspirational volunteer-run garden revival and see the difference ten years has made! Please pre-book dedicated tours for more than 15 people. A1081 between Luton &

Harpenden. No entry via Luton Hoo Hotel. Postcode for sat navs:LU1 4LF

Tel: 01582 721443Web: www.lutonhooestate.co.uk

4 MayBaldock Floral Society 7.30pm

United Reformed Church, Whitehorse Street, Baldock

Members free, Visitors £6 payable on the doorDemonstration by Pat Dibben “The Joys of Japan”.

Refreshments and raffle.

4, 11, 18 & 25 MaySapphire Social Club

8.30pm The Orange Tree, HitchinA small, friendly group for single people

generally aged 50 and above offering a variety of social events and the opportunity to meet and

make new friends. Tel: Joyce 07952 678021 Web: www.sapphiresocialsinglesclub.co.uk

5 & 6 MayMary Shelley’s ‘Frankenstein’

Curtain up 7.45pmMeppershall Village Hall

Tickets Fri £10 Concessions £8, Sat £10The Meppershall Players present Mary Shelley’s

‘Frankenstein’. Tickets available from Rogers Bakery. Tel: Box Office 01462 813398

8 MayIcknield Quilters

7.30pm for 7.45pm startBaldock Community Centre £3

Sewing evening with Secret Garden providing some retail therapy. Visitors welcome.

Web: www.icknieldquilters.co.uk

8, 15 & 22 MayStevenage Choral Society

7.30-9.45pmStevenage Music Centre, Nobel School,

Mobbsbury Way, StevenageEvery Monday. Try our friendly choir with a FREE session. No audition necessary! We are inviting

you to meet like-minded people of all ages and abilities, to try out a wide range of music from the classics to show songs and be part of our friendly and supportive team, putting on

excellent performances whilst having fun.Tel: 01438 365769

Email: [email protected]: www.stevenagechoral.org.uk

9 MayBritish Red Cross Bedfordshire Flowering

Arranging Demonstration & Shopping Opportunity

11am-3pm Savin’s Wholesalers, Vinegar Hill, Hatch, Sandy Tickets £10

Refreshments, soup and cakes, raffle and tombola. Free parking.

Tel: Tickets Sandra 01582 589084Web: www.redcross.org.uk for further details

9, 16 & 23 MayThe Letchworth Centre for Healthy Living

Talks 1-2pmThe Letchworth Centre for Healthy Living,

Rosehill Hospital, Hitchin Road, Letchworth Garden City

A series of free talks on your mental wellbeing. 9th May - Dealing with Stress & Anxiety; 16th

May - Relaxation & Breathing for Mental Wellbeing and 23rd May - How The Letchworth Centre can help with Positive Mental Wellbeing. Tel: 01462 678804 www.letchworthcentre.org

10 MayHenlow Branch R N A 7.30pm

Community Centre, The Gardens, HenlowMeets on the second Wednesday of each month.

Tel: Les Dessent 01767 223212

11 MayStevenage RSPB 9.30am

Willington Dovecote. A morning walk near the river Great Ouse. Meet in the car park at 9.30am.

The Danish Camp café should be open for refreshments at the end of our walk.

Leader Trevor Storey. Ref: 153/TL 106499.

11 MayBaldock & Clothall WI

7.30pm United Reformed Church, Whitehorse Street, Baldock

Visitors £3 including refreshment and raffleThe WI has all sorts of good things lined up

for 2017 and lots of other things you might be interested in - a book club, a walking group, a

craft club, a knitting and crochet group, a cinema group and a supper club. Facebook:

www.facebook.com/baldockclothallwi

What’s OnIn May

Deadline for What’s On entries is the 12th of the previous

month.What’s on entries to

[email protected]

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11 MayArtists Chris and Steve Rocks at Gallery 1066!

7-9pm Gallery 1066 Fine Art Ltd, Willow Mews, 6a Hitchin Street, Baldock

The incredible twin brothers will unveil their latest unseen original works and limited edition collection at a champagne receptions at Gallery 1066 in Baldock. Recognised for their mature approach to the canvas, both working on the

same painting in their recognisable Turner inspired style. For reserve your place on the

guest list please contact the gallery.Tel: 01462 896164

Email: [email protected]: www.gallery1066fineart.com

13-20 MayLechworth Art Society Spring Exhibition

10am-4.45pm dailyCommunity Museum Gallery, The Arcade,

Letchworth Garden CityAdmission free

14 MayBridges of London Walk

This popular sponsored walk is a great way for friends and family to get together and have a great day out in London. Every step taken

will help to raise money to continue to provide specialist care for patients and families at Garden

House Hospice. Walkers set out to walk across the bridges to reach the finishing point near

Tower Bridge. Tel: Cathy White 01462 679540Web: www.ghhospicecare.org.uk

14 MayAshwell at Home 2017

11am-5pmEntry by programme: Adults £6, Under 18s free

Entertainment for all the family with open gardens, free children’s workshops, live

music and a wide range of street and indoor entertainment, cow milking, funfair, lunches

and teas and much more. Programmes available on the day at the event or in advance from the

website. Free parking.Web: www.ashwellathome.org.uk

17 MayHerts at War Talk

Doors open 7pm for 7.30pmFree admission - donations welcome

The Large Lecture Theatre (adjacent to Western Auditorium), University of Hertfordshire, De

Havilland Campus, HatfieldReturn of the successful series of military talks.

Mike St Maur Sheil will talk about the Fields of Battle - Lands of Peace. Please book tickets

online. Web: http://hertsatwar.co.uk/talks

19-21 MayMoggerhanger Plant Sale, Little Orchard, 6

Blunham Road, MoggerhangerFri 10am-2pm Coffee Morning and Ploughman’s Lunches. Sat 10am-4pm Ploughman’s Lunches

and Cream Teas. Sun 12 noon-4pm Ploughman’s Lunches and Cream Teas. All proceeds to St.

John’s Church. Tel: 01767 641184

20 MayWeston Music Society Concert

7.30pm Weston Parish Church, SG4 1DJTickets £15, Under 19s free

Rachel Podger, one of the world’s foremost baroque violinists, returns with violist Jane

Rogers (a member of Brecon Baroque) to play duets. Programmes and interval drinks are free.

Tel: 01462 790573Web: www.westonmusicsociety.org.uk

20 & 21 MayAooX (Art out of Ten) 10am-4pm

Radwell Village Hall Free admissionExhibition and sale of paintings and cards.

Refreshments homemade cakes, tea and coffee. Donations to a Charity not yet selected.

21 MayBiggleswade Antiques Fair

9.30am-4pm The Weatherley Centre, Eagle Farm Road, Biggleswade Entrance

£1.50This antiques fair offers a diverse range of

antiques and collectables. Café serving breakfast, lunch and afternoon tea.

Tel: 01480 382432 or 07906 647346Web: www.madisonevents.co.uk

21 MayStevenage RSPB 10.00am

Fen Drayton. An all-day car trip to this RSPB reserve near Cambridge. Meet in the car park at

10.00 am. Leader Paul Collis. Ref: 154/TL 342697.

23 MayHitchin Oddfellows Friendship Group Coffee

Morning 10.30am-12 noonTilehouse Street Baptist Church, Upper Tilehouse Street, Hitchin

Come and join us for a coffee and chat at our monthly coffee morning. Call Helen or just

turn up on the day. Donations to Garden House Hospice. Tel: Helen 01462 432321

24-27 MayReefer Madness by Murphy & Studney

7.45pmLytton Theatre, Vardon Road, Stevenage

Reefer Madness is a musical satire of the 1935 American cult film Reefer Madness which follows

the melodramatic events that ensue when high school students are lured by pushers to try

marijuana. The film was originally produced as a morality tale but after being purchased by

producer Dwain Esper the film was recut for distribution on the then popular exploitation film circuit. Since then the film has become a cult classic for all the wrong reasons and has even been called the worst film ever made.

Tel: 01438 357407 www.lyttonplayers.co.uk

26 MayPamper and Prosecco Evening

7-10pm Derwent Lower School, Hitchin road, Henlow Camp SG16 6BA

Entry £4 inc. free glass of ProseccoOrganised by Derwent Lower School PTA. Lots of beauty treatments (need pre-booking) and shopping stalls. Treatments include express

manicure/pedicure, massage, tarot readings, facials and many more. Tel: Faye 07764759607

Email: [email protected]: Julia 07949 705824 Email: [email protected]

Web: www.derwentlowerschoolpta.co.uk

What’s OnIn May

This is a small selection of the What’s On for the full listing please go to

our website www.villagermag.com

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40 Please mention The Villager and Town Life when responding to adverts

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41To advertise in The Villager and Town Life please call 01767 261122

Visit our beautiful

Bathroom Showroom...With more than 50 displays of bathrooms, furniture & fittings

Free in-house 3D design service Quality products from leading manufacturers Experiencedstaffofferingimpartialadvice

Free delivery within a 20 mile radius of our showroom

01438 725309 [email protected] www.stevenageplumbing.co.uk

Caxton House, Caxton Way, Stevenage, Herts. SG1 2XS

April’s Puzzle Solutions and WinnerLast Month’s Crossword Winner

Mrs Pamela Bryant from Eltisley Last Month’s Saw Doctors Competition Winner

Mr Gordon Filkins from Ickleford

Easy

Hard

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Name:

Address:

Tel:

Prize£25

The Villager Prize Crossword

Complete the crossword, fill in your details below,

cut out this page and send to the address below before

16th May 2017 Prize Crossword, Villager Publications Ltd

24 Market Square, Potton, Beds SG19 2NP

Across7 Scratch (6)8 Lower spine (6)9 Settee (4)10 Very young frogs (8)11 Normally (7)13 Closes (5)15 Not heavy (5)17 Moves up (7)20 Keeps you dry (8)21 Coffee shop (4)23 Aggravates (6)24 End (6)

Down1 Repeat (4)2 Yellow fruit (6)3 E.g. snake (7)4 Scottish river (5)5 Level (6)6 Skilled (8)12 Dieting (8)14 Mortified (7)16 Terror (6)18 Getaway (6)19 Dental care (5)22 Blaze (4)

42

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To advertise in The Villager and Town Life please call 01767 261122 43

Garden Rooms & Landscaping Refurbishments

Open Plan Living

www.hertfordshirebuilders.co.ukCall Richard on 07818 061505

Architect drawings and planning applications catered forEstimates and ideas FREE

Internal and external work with many local referencesView our testimonials at www.hertfordshirebuilders.co.uk

Extensions, Refurbishments, Loft and Garage Conversions,

Landscaping and General Building

Garage Conversions

Loft Conversions Extensions

“Quality is not expensive, it’s priceless”

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Please mention The Villager and Town Life when responding to adverts44

Property Maintenance Premier Property Maintenance is a multiple trade company operating in and around Hertfordshire and north London.

We are a well organized management team with a professional approach to Client Liaison, Supervision and Health and Safety.

We operate with a versatile in-house work force with various specialist trades, which results in our ability to provide our Client’s with an ‘all-trades’ service.

We pride ourselves on delivering a competitive quality service to new and existing Clients.

Premier Property Maintenance offers a comprehensive range of services including;

www.premierpm.co.uk [email protected]

01438 230943 / 07531 229067

Fully managed bathroom and kitchen installation Electrical and plumbing certificates

for landlords All aspects of electrical work

covered by NIC installers Plumbing and heating engineerAll aspects of carpentry work coveredWall and floor tiling Plastering and cornice work

Painting and decorating including wallpaperRoofing - slate and tiled Brickwork Laying of laminate and wooden

flooringConservatory project manage and installation Fully project managed garden

landscaping Window and conservatory cleaning

Premier

Tel: 07854 738740Email: [email protected]: www.dotelectrical.co.ukFind us on Facebook - Dot Electrical

Emergency Call Outs Full & Partial Rewires

Electrical Safety Reports CCTV Installation

Security LightsGarden Lighting

Dot ElectricalJune 16.indd 1 25/05/2016 22:11:12

Joe FlinthamPlasterers

Tel. 07951 362335 / 07836 768670Email: [email protected]

Female Plasterer specialising in:Plastering, Plasterboarding,Making Good and Painting

A FRIENDLY FAMILY FIRM. FREE QUOTATIONS

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To advertise in The Villager and Town Life please call 01767 261122 45

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Please mention The Villager and Town Life when responding to adverts46

Repairs ofWashing Machines

Tumble DryersDishwashers

Electric OvensElectric Cookers

MicrowavesVacuum Cleaners

and all domestic appliances.

VAT Registered.Specialist in Hotpoint, Indesit, Ariston,

Creda and Whirlpool appliances.

SHIRON Domestic Appliances

Contact RONNIETel: 01438 720 304

Mobile: 07739 922493

I D Decorating

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Decorating

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This month’s books are all about relationships, from first loves and families to fleeting friendships.

Lucky Boy by Shanthi Sekaran Mexican Solimar risks everything to start a new life in America, but as an illegal immigrant she has few rights. When she’s thrown into a detention centre, her son is placed in foster care. Kavya is an American-Indian chef desperate for a child. When she’s given Solimar’s toddler to care for it seems like a dream come true. One boy – two mothers, both of whom will do everything in their power in order to keep him. An emotional rollercoaster of a read, this looks set to become one of this year’s bestsellers.

See You in the Cosmos by Jack Cheng 11 year old Alex loves everything to do with space. So he builds a rocket and sets off for a rocket festival in Mexico. His plan is to launch his rocket into space, attached to an iPod on which Alex is recording his thoughts and feelings about his family and the people he meets on his journey. While it’s been catalogued as a children’s book, See You in the Cosmos definitely has crossover appeal. Fresh, imaginative and full of energy, this is perfect for fans of The Curious Incident of the Dog in the Night-Time.

Book ReviewBy Kate Duggan

Books

Painters and Decorators

For a free quotation please contact Gary onTel: 01438 230943 Mob: 07733 227961

Email: [email protected]

Premier

www.premierpd.co.uk

Premier Painters and Decorators are a professional, punctual and hard working company delivering outstanding quality of work to our clients in and around StevenageFrom wallpaper hanging, feature walls, coving and cornice work. We even clean facias, soffits and guttering. (PVC or Wood)If you would like to take advantage of our services, require a quote or advise please do not hesitate to contact us. Be assured when Premier quote a job there are NO HIDDEN EXTRAS. Private and commercial, exterior and interior painting services.

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