Case StudyVirgin MediaWebEx Social to Jive Content Migration

14 March 2016

Max CartonSenior

Collaboration Designer, Sei Mani

22

Summary

RESOLUTION

→ Sei Mani requested to conduct 4 week POC to explore alternative to Cisco migration tool→ Focus on one time migration of most relevant content. No end user involvement→ Agile methods used to create Minimum Viable Product→ WxS-to-Jive API’s stress tested

→ POC results in investment in production migration tool→ Sei Mani delivers MT in 12 weeks

→ Business UAT complete and application RFS

→ Content migrated to Jive production with only ‘deltas’ to move on migration weekend→ IT confident of preserving institutional memory and able to ‘look the business in the eye’→ Breathing space to choose timing of live migration

→ Business UAT complete and application RFS→ Content migrated set as hidden to prevent ‘crap’ being preserved and displayed in search

results→ Carried out extremely complex content mapping

OUTCOMES

3

Complex API Mapping

3

WebEx Social Post Collaboration Feature Detail Jive Post Collaboration Feature Detail

44

Testing_network

Jive_template (AMI)

Jive_instance(s) Elastic_block_storage

os (centos)

nginx

Jive - search

Jive - webapp

Jive - httpd

postgresql

Ebs_root

Ebs_jive_encrypted

Ebs_postgres_encrypted

jenkins_instance

Jive_instance(s) Elastic_block_storage

os (centos)

nginx

jenkins

Ebs_root

Ebs_jenkins_encrypted

SSH

SSL

Production Issues: Technical Architecture

5

Migration Tool Detail – Relationships

5

WebEx Social

Jive

6

Migration Tool Detail – Communities

6

WebEx Social

Jive

7

Migration Tool Detail – Post to Document

7

WebEx Social Jive

8

Migration Tool Detail – Folders

8

WebEx Social

Jive

9

Migration Tool Detail – Search

9

WebEx Social

Jive

10

Migration Tool Detail – Post

10

WebEx Social Jive

11

Migration Tool Detail – Post

11

WebEx Social

Jive

1212

→ 3.2K Registered Users→ 1.3K Active Users→ 43% Adoption→ 3,242 Views of Content→ 156 Responses→ 235 Pieces of Content

Created

Results: Adoption 24 hours

post-launch