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WELCOME TO VIRGIN PULSE GLOBAL CHALLENGEThe Global Challenge provides you with a simple and engaging way to create a true culture of health and wellbeing right across your organization. As every forward-thinking employer knows, healthy, motivated employees are the driving force behind a successful business. We’re here to help you achieve this goal.
The Guide to the Global Challenge covers everything you need to know to successfully roll-out the program in your workplace.
CONTENTS Program overview and key dates 3
Get started 7
How we support your employees 11
How we support you 16
Beyond day 100 21
FAQs 23
System / application requirements 25
2 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
Remember to:
Add key dates to your calendar
Plan out your internal
communication schedule
Get an understanding of where your
employees will be in their journey
and when
PROGRAM OVERVIEW & KEY DATES
The Global Challenge is a yearly event-spectacular, team-based challenge that improves employees’ health, performance and culture. It’s easy and fun to participate in and can be rolled out in days. Our simple program introduces your employees to health and wellbeing elements in a staggered, manageable approach. The Global Challenge kicks off with an around-the-world 100 Day Journey. Following is a summary of the program and the key dates you need to know from start to finish.
3 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
3 MONTHS TO GO
1 MONTH TO GO
2 WEEKS TO GO
1 WEEK TO GO
WEEK 1
WEEK 2
WEEK 3
WEEK 4
WEEK 5
WEEK 6
WEEK 7
WEEK 8
WEEK 9
WEEK 10
WEEK 11
WEEK 12
WEEK 13
WEEK 14
WEEK 15
12 MONTH PROGRAM
PROGRAM CALENDAR
Inte
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Com
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Step
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Nut
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Bala
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Slee
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Min
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Flex
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Cha
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Launch
Baseline report
Half way
Day 100
Final report
1
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3
4
COUN
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4 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
To take part in the Global Challenge, your employees must register in teams of 7 via a Team Registration portal
customized specifically for your business. Being part of a team ensures that employees feel supported and enjoy a
sense of friendly competition and accountability to their colleagues. The Global Challenge communication material
raises awareness and creates a buzz in the workplace to drive the best uptake, not to mention excitement. See page 9
for more information.
Each participating employee will receive their very own Pulse activity tracker – these are delivered directly to your
Team Captains, or to one central point (whichever you prefer). This simple-to-use device is all your employees
need to take part in the Global Challenge. Employees can also use their own fitness trackers, including Apple
Health Kit (Apple Watch), Fitbit and Garmin devices. See page 12 for more information.
Once employees register, we’re here to help support them on their journey. Communication to members starts in
the lead-up to launch day to build excitement, introduce them to the program, and on-board them
in order to personalize the program and understand their starting point. See page 13 for more information.
Your employees’ 100 Day Journey towards a happier, healthier life starts. Kick-off with some internal
communication around the office. See Launch Day ideas for more information.
MAY 24 Launch Day
Employees track their physical activity (steps, cycling and swimming) and work towards a daily target
of 10,000 steps. Each step adds to their team’s progress on their virtual journey, unlocking new locations
and building awareness of their activity levels and how to improve. They’ll quickly learn that it all adds
up to help create a happier, healthier version of themselves.
MAY 25 Tracking physical activity - step entry opens
JANUARY – APRIL Team Registration and internal communication
APRIL 26 Countdown to the Global Challenge
APRIL - MAY Member Starter Kit delivery
5 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
Just as the Global Challenge’s physical activity component strengthens the body, the psychological wellbeing
module strengthens the mind. By building a positive mindset, employees can learn how to better cope with
stressful situations and become more resilient.
Sleep helps employees measure and understand their sleep patterns and how it can affect their mood, stress
levels, productivity and focus. By measuring the quality and quantity of sleep, and discovering practical tips on
how to improve it, Sleep will have employees bouncing out of bed, ready to tackle each day head on.
JULY 5 Balance launches
JULY 19 Sleep launches
As the 100 Day Journey draws to a close, your employees realize the Global Challenge was never about
beating everyone else, it was about beating the ‘old’ them. Now’s the time to celebrate their achievements and
commitment during the last 100 days with some internal communication.
See end of event celebrations resources – available on the Team Management site in the final stage.
AUGUST 31 Day 100 - let’s celebrate
Beyond the 100 Day Journey, as part of their 12-month access, employees can continue to check in with the
Global Challenge platform. They can still access their favorite features via the website or mobile app to help
maintain and track their new healthy habits. See page 22 for more information.
After the 100 Day Journey has ended, Flexible Challenges give your employees the opportunity to reinforce their
healthy behaviors and continue to develop stronger habits. There are 3 challenges that you can run
at a time that suits your organization. See page 22 for more information.
Nutrition incorporates a suite of scientifically developed tools including an innovative food calculator,
a weekly online weight tracker and tailored nutrition advice. The tools combine to positively change employees’
relationships with food to achieve healthy, sustainable weight goals.
Nutrition launchesJUNE 14
SEPTEMBER 27 – END OF 12 MONTH ACCESS Flexible Challenges
SEPTEMBER 6 The journey continues – beyond Day 100
6 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
GET STARTED
Use this handy checklist to ensure nothing is forgotten:
You’ve taken the first step by signing up your organization. So what’s next? Here’s everything you need to know about launching the Global Challenge in your workplace.
7 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
Review system / application
requirements and request
IT support as required.
See page 25 or visit
gcvp.co/systemrequirements.
Access and familiarize yourself
with your Team Management site
Set up your customized Team
Registration portal
Download, print and circulate internal
communication materials
Confirm your teams
YOUR TEAM REGISTRATION PORTAL globalchallenge.virginpulse.com/manage
The easiest way for you to manage and
build teams is via your custom Team
Registration portal.
To access your unique Team Registration
portal, you need to:
• Log into your Team Management site: globalchallange.virginpulse.com/manage
• Go to ‘Manage Teams’
• Go to ‘Build Teams’ to access your unique
registration site and customize it with your
own welcome message and image.
YOUR TEAM MANAGEMENT SITE globalchallenge.virginpulse.com/manage
Your Team Management site is your one-stop
dashboard to help you coordinate the Global
Challenge in your workplace. It allows you to:
• Set up your unique Team Registration portal
• Promote the Global Challenge in your workplace
with a range of communication materials
• Manage your teams and members
• Access and run reports to see how your
organization is tracking
• Set up and manage Flexible Challenges after
the 100 Day Journey
• Access FAQs
• Generate, access and pay for invoices
To get started, you’ll need to access and familiarize
yourself with this site. You’ll receive an email from
the Global Challenge to activate your account.
8 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
8
© Virgin Pulse 2017. All Rights Reserved
PREVENTATIVE MEDICINE
WHERE WILL THE GLOBAL CHALLENGE
TAKE YOU?
© Virgin Pulse 2017. All Rights Reserved
Starts May 25Registrations now Open
WHERE WILL THE GLOBAL CHALLENGE
TAKE YOU?
© Virgin Pulse 2017. All Rights Reserved
Starts May 25Registrations now Open
DISCOVER NEW HORIZONS WITH THE
GLOBAL CHALLENGE
© Virgin Pulse 2017. All Rights Reserved
Starts May 25Registrations Now Open
REGISTER TEAMS Teams can be built by Organization Managers,
Area Managers or Team Captains.
Each registered team needs 7 members – including
a Team Captain. One person will register the whole
team (usually the Team Captain) via the Team
Registration portal.
To register a team, Organization Managers,
Area Managers or Team Captains can simply:
• Visit the Team Registration portal
• Enter the details of all 7 members
• Submit the registration
PROMOTE THE GLOBAL CHALLENGENow that your Team Registration portal is ready,
it’s time to get your employees excited and
encourage them to get involved.
To help you promote the Global Challenge to your
employees, there are a range of communication
materials available via your Team Management site.
To access these:
• Log into your Team Management site
• Go to ‘Communication Materials’
• Download, print and circulate your preferred posters
and materials
9 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
REGISTRATION PROCESS
Your Account Manager will provide a more detailed presentation on Team Registration and invoicing for you.
Once teams have been built, as a final check, you’ll need
to confirm them in your Team Management site before
employees can get started (unless you’ve selected the
team payment option). This ensures you know who’s
signing up from which parts of your organization, as
well as helping you monitor sign-up numbers.
Once you’ve confirmed your teams, registered employees
will receive an activation email and their Starter Kit will
be sent out. This will also generate your invoice. When
you registered for the Global Challenge you would have
selected one of three invoicing and payment options:
Invoice payments can be made online via credit card or direct transfer as per the invoice terms. Invoices can only be generated
for two or more teams upon confirmation. If you’re not sure of your set up, please contact your Account Manager.
CONFIRMING TEAMS & INVOICING
Team Captain
registers team
of 7
Team Captain
receives
submission
confirmation
Organization/
Area Managers
confirm teams
Each team
member receives
a welcome email
to activate their
account
Members log in
and set up their
profile
ORGANIZATION PAYMENT
¢ ORGANIZATION PAYMENTIf you selected to pay for your organization as a whole, once you confirm your teams, your invoice will be generated
via the Team Management site. Invoices will only be generated for organizations with two or more teams. (If you need a manual
invoice to be generated on your final number of teams, please contact your Account Manager).
¢ AREA PAYMENTIf you selected to pay for each area separately, Area Managers will need to confirm teams in their area. An invoice
for teams in their area only will then be generated via the Team Management site.
¢ TEAM PAYMENTIf you selected for each team to pay individually, this will be done at the time of team registration. On registering their team,
Team Captains will be directed to a payment screen where they will be required to pay by credit card.
10 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
HOW WE SUPPORT YOUR EMPLOYEES
Remember to:
Ensure the Global Challenge
system / application requirements
have been implemented so
your employees can receive
communications direct from
Global Challenge (page 25)
Print out the communication
schedule and keep it somewhere
handy
Add key messaging to your internal
communication schedule
...Let us do the rest
Once your employees have registered, they’ve taken the first (and often the hardest) step towards a healthier, happier life – and we’re here to help them every step of the way. Here are a few of the key support tools we provide your employees.
11 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
Each registered member receives a Member
Starter Kit containing a Pulse activity tracker.
The Pulse is a simple-to-use activity tracker
exclusive to the Global Challenge and is all your
employees need to take part. The Pulse has two
modes to suit the needs of your employees.
Using Sync mode, the Pulse uses Bluetooth technology
to pair with the Global Challenge App for iPhone and
Android.
The Global Challenge platform is also compatible with
more than 15 other wearable fitness devices including
Fitbit, Jawbone, Garmin, Misfit, Apple Health Kit (Apple
Watch) and Microsoft Health (Microsoft Band).
Learn more about the Pulse.
STARTER KIT
SYNC MODEPair it
Wear it
Sync it
STANDARD MODEWear it
Track it
Enter it
ACCESSING THE GLOBAL CHALLENGE PLATFORMThe Global Challenge experience is brought
to life with our award-winning website and
smartphone apps.
Members can:
• Track their steps
• Access Nutrition, Balance and Sleep features
• View their progress
• Discover locations on their 100 Day Journey
• Engage with other members on the global community
and much more
Learn more about the Global Challenge app.
12 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
Each week your employees will receive a Global Challenge email with information on what’s coming up, how they’re tracking,
as well as motivational messaging. The key messages from these emails will also be the main theme of messaging on other
Global Challenge channels.
EMAIL & KEY MESSAGING SCHEDULE
COUNTDOWN TO DAY 1 : APR 27 –MAY 24Event week 4 WEEKS TO GO 2 WEEKS TO GO 1 WEEK TO GO 1 DAY TO GO
Date APR 26 MAY 10 MAY 17 MAY 23
Main theme Set up your profileStarting location
revealedPulse video
100 Day Journey starts tomorrow
Secondary themeCompetition 1:
Best Team PhotoDiscover Me Get app ready
Your starting check list
STAGE 1 : MAY 24 –JUN 17Event week WEEK 1 WEEK 2 WEEK 3 WEEK 4
Date MAY 24 MAY 31 JUN 7 JUN 14
Main themeYour journey begins -
Launch videoMini Challenge 1: The Power of 7
You journey so far Nutrition Launch
Secondary themeMini Challenge 1:
Is your team ready for next week?
Team check-inNutrition is coming -
Video
Mini Challenge 2: Get ready to Beat your Best
next week
STAGE 2 : JUN 18 –JUL 12Event week WEEK 5 WEEK 6 WEEK 7
Date JUN 21 JUN 28 JUL 5
Main themeMini Challenge 2:
Beat your BestYour journey so far Balance Launch
Secondary theme Team check-inBalance is coming -
Video
Mini Challenge 3: Get ready to Spin that
Wheel next week
STAGE 3 : JUL 13 –AUG 6Event week WEEK 8 WEEK 9 WEEK 10 WEEK 11
Date JUL 12 JUL 19 JUL 27 AUG 2
Main theme Half way there video Sleep launch Team check-in Your journey so far
Secondary themeMini Challenge 3: Spin that Wheel
Where in the World competition
Where in the World competition - last chance
Mini Challenge 4: Which club will you
join next week?
STAGE 4 : AUG 7 – AUG 31Event week WEEK 12 WEEK 13 WEEK 14 DAY 100
Date AUG 9 AUG 16 AUG 23 AUG 31
Main themeMini Challenge 4:
Join the ClubTeam check-in Your journey so far Final day
Secondary theme Your final stage Final push 1 week to go Step entry information
END OF EVENT CELEBRATIONS : SEP 1 –SEP 30Event week DAY 101 DAY 105 DAY 113 DAY 127
Date SEP 01 SEP 05 SEP 13 SEP 27
Main theme Celebrate!Final day for 100 Day Journey
step entryMember Survey Team features close
Secondary theme Enter your final steps
*Subject to change.
13 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
* New elements are currently being created and could change
On the Global Challenge platform (website or
mobile), the Community is the perfect place for
your employees to interact with members from
around the world. Here members can comment,
share their stories, inspire each other and share
tips to reach their goals.
OTHER CHANNELS
COMMUNITY GET SOCIAL
For those who like to get social, the Global
Challenge Facebook and Instagram pages provide
the perfect place to connect, keep up to date and
find some extra motivation. We encourage all our
members to join the fun on social media.
Virgin Pulse Global Challenge
@VirginPulseGlobalChallenge
SMART NOTIFICATIONS NEW! TEAM FEEDS NEW!
Tailored notifications
across web, mobile and
email are designed to
provide your employees
with a more personalized
experience, motivating
them to get the most
from the Global Challenge.
This exciting new feature
allows team members
to easily communicate,
motivate and share
success with each other
to reinforce the Global
Challenge team spirit.
14 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
MINI CHALLENGES
Mini Challenges provide members with that extra bit of motivation
throughout their journey, not to mention some extra fun. The four
bite-sized activity-based challenges encourage members to push
themselves that little bit further or work together as a team.
Virtual trophies are up for grabs!
POWER OF 7 BEAT YOUR BEST
Jun 1 – Jun 3 Jun 22 – Jun 25
SPIN THAT WHEEL JOIN THE CLUB
Jul 13 – Jul 15 Aug 10 – Aug 16
REWARDS & RECOGNITION
Throughout their 100 Day Journey and beyond,
your employees will receive rewards and
recognition based on their actions, positively
reinforcing their new healthy habits. Virtual
trophies and certificates will be automatically
awarded at the right times to help keep members
motivated. It’s all part of the science of the Global
Challenge - making small manageable changes
that build strong and long-lasting habits for your
employees – and a more productive workforce
for your organization.
COMPETITIONS
Designed to engage members and add some extra
fun to their journey, there are two Global Challenge
photo competitions during the 100 Day Journey.
Members can submit their entries and vote on
the shortlisted selection. The Community decides
the winners, who are awarded prizes and Global
Challenge merchandise.
BEST TEAM PHOTO WHERE IN THE WORLD
Apr 26 – Jun 15 Jul 19 – Aug 17
15 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
HOW WE SUPPORT YOU
Remember:
Assign roles and responsibilities
in your organization
Add key dates to your calendar
and use the available materials
to promote the Global Challenge
Familiarize yourself with the
reports, when they are available
and how to use them
To make it as simple as possible to manage the Global Challenge in your workplace, there are a range of tools, resources and reports to help.
16 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
YOUR UPDATE EMAILSThroughout the Global Challenge, your Account Manager
will be in regular communication to remind you of
what’s coming up for your employees, share the latest
information and alert you to when new reports are
available. Keep an eye on your inbox and make sure
you’ve added your Global Challenge Account Manager
to your safe-sender list.
ROLES & RESPONSIBILITIESTo make it easier to roll out the Global Challenge there are three key roles / each with their own responsibilities and
access levels.
¢ ORGANIZATION MANAGERYour organization may have one or more Organization
Managers to help facilitate the Global Challenge in your
workplace. Organization Managers have the following
responsibilities:
• Your organization’s key contact with Virgin Pulse
• Access to organization-wide reports
• Access to communication materials
¢ AREA MANAGERYour organization can have one or more Area Managers
to help facilitate the Global Challenge at a more
local level (eg. site, country) and have the following
responsibilities:
• Your organization’s key contact with
Virgin Pulse for their area (eg. site, country)
• Access to area level reports
• Access to communication materials
¢ TEAM CAPTAINEach team has a nominated Team Captain who helps
support, motivate and encourage their team. They also
• Ensure their team receives their Starter Kits
(unless another person has been nominated)
• Receive emails on behalf of members who choose
to use a username and not a work or personal
email address
• Manage team details, including email addresses to
ensure they’re correct. They can also replace/swap
team members if required
• Access to communication materials
17 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
© Virgin Pulse 2017. All Rights Reserved
HEADING TUNGSTEN LIGHT 55/50 HEADING TUNGSTEN SB 55/50
globalchallenge.virginpulse.com
© Virgin Pulse 2017. All Rights Reserved
Steps 11,640
Bike (km) 8
Swim (m) 500
TUESDAY
6 JUNE 2017
TARGET14,000
P.B.16,415
TEAM AVG.15,521
DAILY PROGRESS
Nutrition
Balance
Sleep
Community
Trophies
OUT OF OFFICE DOESN’T MEAN OUT OF TOUCHGET MOBILE
DOWNLOAD YOUR GLOBAL CHALLENGE APP NOW
© Virgin Pulse 2017. All Rights Reserved
HEADING TUNGSTEN LIGHT 55/50 HEADING TUNGSTEN SB 55/50
globalchallenge.virginpulse.com
TEAM MANAGEMENT SITE
COMMUNICATION MATERIALSWe’ve created a full suite of communication material
to help you engage and excite your employees
throughout the Global Challenge adventure. It’s as simple
as downloading, printing and circulating throughout
your workplace. You can easily navigate the range of
material using the categories which list the key stages
of the program.
For the most impact, remember to display the posters in
the lead-up to key dates in the Global Challenge, such as
Mini Challenges or the launch of Nutrition, Balance and
Sleep. We’ll also send you reminders ahead of these key
dates to ensure you’re getting the most out of the program
for your employees and your organization.
You’re probably already familiar with your
Team Management site after getting started.
This site houses everything you need to run
the Global Challenge in your workplace.
From here you can:
• Manage your teams as well as roles within
your organization
• Run, request and view reports
• Download posters and collateral to communicate
the Global Challenge internally
• Set-up, promote and manage Flexible Challenges
after the 100 Day Journey
18 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
REPORTSDuring the 100 Day Journey you’ll have
access to a suite of detailed, user-friendly
reports showcasing your organization’s
(and areas’) progress.
BASELINE REPORTAvailable three weeks into the event, this report identifies your organization’s unique health
and performance challenges at the start of the Global Challenge. You can compare it with
your Final Report at the end of the 100 Day Journey to see the impact of the Global Challenge
in your organization.
* Organizations with lower than 30 participants or 20 survey responses will have access to the Global Baseline Report
in order to protect the privacy of employees.
FINAL REPORTAvailable after the 100 Day Journey has concluded, this report provides an aggregated view of your
organization’s positive results alongside global benchmarks set by 340,000+ other employees who
participated, so that you can assess how your organization measures up.
DEEP DIVE REPORTSDeep Dive Reports are available on a variety of different topics and empower your organization
to make better business decisions. They provide evidence of the health and performance challenges
that matter in your organization, then benchmark you at an industry and global level for a wider
perspective and competitive advantage. Speak to your Account Manager for more information on
these custom reports.
INSIGHTS A range of reports to provide you with a more in-depth overview of health and wellbeing
in your organization. We don’t recommend sharing these with your employees.
19 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
PROGRESS REPORTAvailable from Week 2, this provides an overall snapshot of how the teams in your organization are
tracking, including the most active / improved teams and members.
LEADERBOARDSThe Leaderboard can be filtered at Member, Team and Area levels to help you drive some friendly
competition and celebrate achievement in your workplace.
AVERAGESTrack your employees’ combined step averages, by week or month.
REAL-TIME REPORTS
A range of reports designed to help you celebrate your employees’ achievements.
ACTIVITY LEVELSSee the distribution of your employees across defined activity levels. The more who reach or exceed
the magic “active” level, the better!
MOST IMPROVEDCompare the most improved members or teams, week by week. It’s not only the most active who
deserve praise and recognition!
TROPHY WINNERSSee which virtual trophies your employees have won.
20 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
BEYOND DAY 100
To keep the motivation high and ensure their healthy habits stick, remember to:
Download, print and circulate
relevant communication material
to encourage employees to keep
tracking their activity
Plan appropriate times to
run each of the three Flexible
Challenges
Use the available Flexible
Challenge resources to promote
the challenges in your workplace
Register for the 2018
Global Challenge
The 100 Day Journey helps your employees develop a set of healthy new habits, but it doesn’t end there.
21 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
INDIVIDUAL MINI LEAGUESSTEP ENTRY NUTRITION TROPHIES COMMUNITYBALANCE SLEEP
12 MONTH ACCESS
FLEXIBLE CHALLENGESFlexible Challenges give you the opportunity to
reinforce the healthy behaviors your employees developed
during their 100 Day Journey. They are available 1 month
after Day 100 and are designed to work around your
schedule, with the flexibility to launch at a time that
suits your organization. To set up, manage and promote
Flexible Challenges in your workplace, visit your
Team Management site.
For the remainder of your organization’s 12 month access, your employees can continue to track their
progress and use the following features:
They’ll also continue to receive monthly emails and other Global Challenge communications to help keep them motivated
and engaged.
A Guide to Flexible Challenges will be available on your Team Management site in the final stage of the 100 Day Journey.
HYDRATION
Employees track their water intake, becoming more aware of how much they drink and
what they need to be fully hydrated in order to perform at their best. Includes practical
tips on recognizing and preventing dehydration.
SUMMIT
Employees work together to climb a virtual mountain, recording their combined steps
to move the team forward. They’ll tackle various challenges along the way to win bonus
points for the team. This challenge encourages team work and connection between
colleagues.
CHASEAn individual challenge that encourages employees to re-connect with their
Pulse and track their activity whilst enjoying some friendly rivalry in the workplace.
22 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
FAQSGot a question? You’ll find the answer via our extensive FAQs at gcvp.co/faqs
¢ WHAT HAPPENS AFTER TEAMS HAVE REGISTERED?Once your employees have formed teams of 7 and
are confirmed via the Team Management website,
they receive a welcome email, complete with a unique
activation link and log-in information. In the lead up
to Day 1, your employees will receive their Pulse,
which they wear every day to track their activity.
¢ MY EMPLOYEES ARE NOT RECEIVING EMAILSIf both you and your employees are not receiving
emails, it’s likely that your organization has not
implemented our optimal IT system requirements.
See page 25 for full details.
¢ CAN I RESEND WELCOME EMAILS?Yes – select ‘Resend welcome email’ on the Manage
Teams page: globalchallenge.virginpulse.com/manage
It’s important to check that the correct email
address has been provided before resending the
welcome email.
¢ WHEN IS PAYMENT DUE?Organization Managers need to confirm teams
via the Team Management site:
globalchallenge.virginpulse.com/manage
Teams can be confirmed through online credit card
payment, or by generating an invoice that will be
due within 14 days of the invoice date. All payment
instructions can be found on the invoice. Team places
are not confirmed until you pay by credit card or
generate an invoice.
23 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
¢ CAN CHANGES BE MADE TO TEAMS AFTER REGISTRATION?
Yes – Organization and Area Managers, as well as Team
Captains, can change members’ details and replace
members if necessary. This can be done by accessing
‘Manage Teams’ on the Team Management site:
globalchallenge.virginpulse.com/manage
¢ CAN EMPLOYEES IN DIFFERENT OFFICES, REGIONS AND STATES TAKE PART?
Absolutely – anyone in the world can take part in the
Global Challenge. They just need internet access. In fact,
that’s one of the benefits of the Global Challenge – you
don’t need to even work in the same hemisphere as
teammates. If you have team members in different offices,
the Team Captain will need to forward individual Starter
Kits to team members when the team Starter
Kit arrives.
¢ WHAT HAPPENS IF A TEAM DOESN’T HAVE 7 PARTICIPANTS?
The Global Challenge can only accept teams of 7.
If someone pulls out, that team member will need
to be replaced via the Team Management site so the
team is not disadvantaged. The replacement will
‘inherit’ any steps entered by the previous member
prior to the change.
¢ HOW DO I SYNC MY STEPS USING MY PULSE?Your Pulse uses your smartphone to sync your daily
steps to the mobile app. To sync your steps, you need to
‘pair’ the Pulse to your smartphone and upload your daily
activity. To find out how, visit: gcvp.co/pulsepairing
Remember that Step Entry opens on Day 2 of the 100 Day
Journey.
¢ CAN I USE MY OWN WEARABLE DEVICE OR FITNESS TRACKER?
Although the Pulse remains the preferred choice for
many Global Challengers, there are those who prefer
to use their own wearable device or fitness tracker.
Our award-winning site accepts step and sleep data
from a variety of third-party wearable devices and
fitness trackers including Fitbit, Jawbone, Garmin, Misfit,
Apple Health Kit (Apple Watch) and Microsoft Health
(Microsoft Band). For a full list of devices visit:
gcvp.co/devices
As well as the devices which you can sync automatically,
the below devices have been tested for accuracy against
the Pulse and you can enter daily steps recorded on these
devices manually:
• LifeTrak: Zone C410, Move C300, Core C200
• Withings: Pulse
• Striiv: Smart, Play
• Omron: HJA-300-EK, HJA-300-EY
For more information, visit: gcvp.co/faqs
24 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
COMMUNICATIONEveryone registered in the Global Challenge
will receive emails from the following email
addresses: [email protected]
Please ensure this email address is trusted and listed
by your IT department as a safe recipient, to ensure
emails are not regarded as spam or junk mail.
IP addresses which should be allowed / white-listed to
receive our email communications, including activation
emails and ongoing challenge communications throughout
the event, are as follows:
• 198.37.155.179
• 184.173.153.77
CNAME RECORDSPlease allow / whitelist the following domains for email
communication:
• veroemail.virginpulse.com
• virginpulse.com
• email.gettheworldmoving.com
• gettheworldmoving.com
SYSTEM / APPLICATION REQUIREMENTSFor the most current system / application requirements, visit: gcvp.co/systemrequirements
To ensure your employees enjoy the
best user experience across the Global
Challenge website and mobile app, and
receive important email communications
throughout their journey, it’s important
to have your IT department look at our
optimal system requirements. If you’re
interested in finding out more about our
information security and privacy practices,
refer to our privacy policy and security page:
globalchallenge.virginpulse.com/privacy.
25 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
SUPPORTED BROWSERSAll members will require a web browser to access the
site. The site is optimizedfor the latest major releases
of the following browsers on a rolling basis:
• Google Chrome
• Firefox
• Safari (Mac and Windows)
• Internet Explorer
We ensure compatibility with older versions of Internet
Explorer, which we support down to IE7. We no longer
support IE6. We don’t test other browsers, such
as Opera, SeaMonkey, Konqueror, etc., nor can we
guarantee site performance or user experience with
older versions of other browsers (e.g., older versions
of Firefox, Safari and Chrome). Because of the differences
in behavior and support offered by each browser, you
may find page layouts or minor functional differences
when using the site in different browsers.
MULTIMEDIA (AUDIO & VIDEO)HTML5 video and audio players are now used for
multimedia content on Virgin Pulse Global Challenge
websites. Please check the chart below to see if your
browser has native support for HTML5 video and audio.
BROWSER INTERNET EXPLORER
CHROME/ SAFARI FIREFOX
HTML 5 AUDIO & VIDEO
9+ 4+ 3.5+
¢ DO I REQUIRE ADOBE FLASH PLAYER?Some users with older web browsers (such as older
versions of Internet Explorer, Chrome, Safari and Firefox)
may require Adobe Flash Player to watch and listen to
multimedia content. Please contact your local IT Support
Team for assistance.
JAVASCRIPTJavascript must be enabled within your browser
to ensure correct functionality of the website.
COOKIESCookies must be enabled within your browser.
Please refer to our privacy policy for details
on what information we collect and how we use it:
globalchallenge.virginpulse.com/privacy
BROWSER / SCREEN RESOLUTIONWe support a range of browsers and screen resolutions
and, where possible, provide a fully responsive web layout
which will resize and optimize content and layout to suit
whichever device you may use to access the site (e.g.
smartphone, tablet, laptop and desktop computers). To
enjoy an optimal experience, we recommend a resolution
of at least 1024 x 768 pixels. We also provide a responsive
mobile version of the website suitable for web browsers
running on handheld devices with smaller screens, in
addition to dedicated iPhone and Android™ apps.
26 © Virgin Pulse 2017 • globalchallenge.virginpulse.com
IPHONE & ANDROID APPSThe award-winning Global Challenge mobile apps are
available on iPhone and Android™ devices that meet
the following requirements:
• iPhones with iOS 8.0 or later. Compatible with
iPhone, iPad and iPod touch
• Android devices with Operating Systems 4.0.3
and above. Operating Systems 4.3 and above are
strongly recommended, as this will enable Bluetooth
sync capability
FIREWALLSPlease ensure that the following websites are non-blocked
/ trusted sites within your company. This is very important
if your organization has any type of corporate firewall
policy:
• *.virginpulse.com
• *.googleapis.com
• *.virtualearth.net
• *.edgecastcdn.net
• *.blob.core.windows.net
• *.themes.googleusercontent.com
• fonts.gstatic.com
• *gcvp.co
• *.gettheworldmoving.com
Unblocking the following domains is strongly
recommended. Blocking them may result in reduced or
degraded device integration, video, or sharing functionality
for members taking part in the Global Challenge in your
organization:
• *.vidyard.com
• *.scorecardresearch.com
• googletagmanager.com
• googleadservices.com
• google-analytics.com
• google.com
• googleads.g.doubleclick.net
• *.mktoresp.com
• munchkin.marketo.net
• *.newrelic.com
• *.cloudfront.net
• gb.symcd.com
• bam.nr-data.net
• cdn.mxpnl.com
• api.mixpanel.com
• *po.st
• *typeform.com
• app.validic.com
• *.jawbone.com
• *.fitbit.com
You can verify that you have access by entering
the following addresses into a web browser:
• https://globalchallenge.virginpulse.com
(shows Global Challenge home page)
• http://www.google-analytics.com
(redirects to Google Analytics home page)
• http://www.sharethis.com
(shows ShareThis home page)
• http://www.scorecardresearch.com
(shows Scorecard Research home page)
• http://www.virtualearth.net
(redirects to Bing maps)
• http://vidyard.com
(shows Vidyard home page)
• http://googleapis.com
(redirects to Google home page)
• https://gccmarketing.blob.core.windows.net
(displays Nutrition infographic)
• http://gcvp.co
(redirects to Global Challenge home page)
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Virgin Pulse Global Challenge is under license. Android is a registered trademark of Google Inc. iPhone is a registered trademark of Apple Inc. IOS is a registered trademark of Cisco in the U.S. and other countries and is used under license.
27 © Virgin Pulse 2017 • globalchallenge.virginpulse.com