Virtual MPD – Agent Training

IATA HK

June 2008

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What is VMPD Interim solution for replacement of ATB2 AMCO before EMD is ready

Airline implementation is optional

Internet-based BSPlink function: http://www.bsplink.iata.org

Print on plain paper: Airline - Airline Coupon & Passenger Receipt Agent - Agent Coupon & Passenger Receipt

Transaction code (TRNC): MV50 & Form code: 180

Form of payment: Cash, Credit Card & MFOP

Process Overview1. The Agent access the system via Internet

and submits a VMPD. 2. The Airline receives the issuance information via email.

3. The Airline submits the VMPD information in their own system. After exchange, update VMPD

status as “used” in BSPlink

4. BSPlink sends the information electronically to the DPC for billing process.

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Airline Functions Agent Functions Ticketing Authorization

Block Reason For Issuance Code

Maximum Value per VMPD

Mark Status as “Used” or unmark

V-MPD Airline Permission

Maximum Values

Issue MPD

Email Alert

Voiding VMPD

Query & Reports

V-MPD Airline PermissionVirtual MPD - V-MPD Airline PermissionTo view which airlines have assigned VMPD Ticketing authorization to your agency

Maximum Values per Airline (I) Virtual MPD - Maximum Values To view maximum VMPD values set by individual airlines Each airline can set only one maximum value Gross fare + taxes amount of each VMPD must not exceed the maximum

value set by the airline

Maximum Values per Airline (II)

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Virtual MPD - Configuration

Separate multiple email addresses with semicolon (;)

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Email Alert to Airline after VMPD Issue - Sample

Issue Virtual MPD

Reason For Issuance Code (I)

Airlines may block individual reasons

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A – AIR TRANSPORTATION B – SURFACE TRANSPORTATION C – BAG SHIPPED AS CARGO D - LAND ARRANGEMENTS FOR INCLUSIVE TOUR E – CAR HIRE F – SLEEPER/BERTH G – UP-GRADING H – UNDER COLLECTIONS I – TAXES/FEES/CHARGES J – DEPOSITS/DOWN PAYMENTS K – REFUNDABLE BALANCES L – HOTEL ACCOMMODATIONS M – SUNDRY CHARGES N – CANCELLATION FEE O – OTHER P - REBOOKING FEE DOMESTIC Q - REBOOKING FEE INTERNATIONAL

Reason For Issuance Code (II)

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R – LOST TICKET FEE (CHARGE FOR REPLACEMENT) S – UNACCOMPAINED MINOR FEE DOMESTIC T – UNACCOMPANIED MINOR FEE INTERNATIONAL U – COLLECTION FOR EXCESS BAGGAGE CHARGES V – FOR INDIVIDUAL AIRLINE USE W – FOR INDIVIDUAL AIRLINE USE X – FOR INDIVIDUAL AIRLINE USE Y – FOR INDIVIDUAL AIRLINE USE Z – FOR INDIVIDUAL AIRLINE USE 1 – PREPAID TICKET ADVICE (PTA) 2 – RESERVED FOR FUTURE INDUSTRY USE 3 – RESERVED FOR FUTURE INDUSTRY USE 4 – RESERVED FOR FUTURE INDUSTRY USE 5 – RESERVED FOR FUTURE INDUSTRY USE 6 – RESERVED FOR FUTURE INDUSTRY USE 7 – RESERVED FOR FUTURE INDUSTRY USE 8 – RESERVED FOR FUTURE INDUSTRY USE 9 – PAPER TICKET FEE

Reason For Issuance Code (III)

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Issued in Connection

Mandatory field when any of the following reason for Issuance Code is selected:

N – Cancellation Fee P – Rebooking Fee Domestic Q – Rebooking Fee International R – Lost Ticket Fee (Charge for Replacement) S – Unaccompanied Minor Fee Domestic T – Unaccompanied Minor Fee Internaional

Issued VMPD

Max: 430 charactersRemarks field will only allow characters such as: A-Z, 0-9, .-/SPACE (another Kind of character will be rejected).

Max: 13 alphanumerics

Issued VMPD – Airline copy

Issued VMPD – Agent copy

Issued VMPD – Passenger copy

NR2A Entries

Gross fare

Net fare

Blank or G (gross)

NR2A in BSP Billings

Blank or G

NR2E Entries

Gross fare

Market fare

Must chose “N”

NR2E in BSP Billings

Must chose “N”

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Credit Card VMPD (I) Obtain approval code via GDS or manually

Enter the card details in BSPlink VMPD form

Use PAX Receipt as Credit Card Charge Form (CCCF) and get cardholder signature

Original copy to be kept by agent

Provide a photocopy to the cardholder

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Credit Card VMPD (II)

Auth code entered by agent

Passenger Receipt as CCCF

Sample of CCCF

(recommended)

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Cardholder Declaration on CCCF - Sample (III) Please print the following declaration on PAX Receipt if VMPD involves

credit card payment

*****SIGNATURE ******X

I ACKNOWLEDGE RECEIPT OF TICKET(S) AND/OR COUPON(S) FORRELATED CHARGES DESCRIBED HEREON AND AM AWARE OF APPLICABLE RESTRICTIONS AND / OR PENALTIES AS SHOWN ONSUCH TICKET(S) AND/OR COUPON(S). 

VMPD in ECCB Report

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VMPD – Refundable Balance

amount must be >0 but is not reported in BSP billings

Exchange numberTick “Yes”

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Validation – Recommendations Recommended practices if agent / pax need to present physical copy of VMPD to airline in exchange for product or service:

Validate VMPD with stamp/signature of the issuing party as proof of payment for VMPD

Agency issue own receipt as evidence of a transaction

Airline login BSPlink to verify details

Airline update status as “used” after exchange of product or service

Please check with individual airlines for their acceptance policy

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Marking VMPD as Used

After a VMPD is used, airlines can change its staus by marking it as “used”

After VMPD has been “Marked as Used”, Agents is not able to void the VMPD

Airlines can unmark

If an Agent tries to Void a V-MPD that has been “Marked as Used”, the following popup message is displayed: “This V-MPD has been marked as used by Airline and therefore may not be

voided or refunded. Please contact the Airline for more information”

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Voiding VMPD

Cannot be modified after issuance

Can be deleted by voiding the VMPD

Same day void only

Void by Agent (I)

Void by Agent (II)

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Email Alert to Airline after Agent void VMPD - Sample

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Query & Report By VMPD number

Search by entering a VMPD number

Daily Reports Search by specifying a date

Reports by Period Search by specifying a sales period

Voided Documents Search VMPD for which voided document have been made

~ VMPD will be stored for 13 months ~

By VMPD Number (I)

By VMPD Number (II)

Daily Reports (I)

Daily Reports (II)

Report by Period

VMPD in Agent Billing

VMPD in Airline Billing

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Refund VMPD

Direct Refund Refund Notice via GDS (not recommended)

Indirect Refund Refund Application via BSPlink (recommended)

Please check with individual airlines for their VMPD refund policies

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Periodic Value Capping Control by total VMPD value per agent per period Airlines must provide BSP with a list of their value caps for individual VMPD

agents Value cap by Gross Fare + Taxes For example

BSP HK enter the Total of Value Cap per agent into BSPlink

Airline value 13300022 13300103

AC 200,000 100,000

EK 100,000 50,000

NH 100,000 10,000

Total of value Cap (HKD) 400,000 160,000

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Increase / Decrease Periodic Value Cap

Decrease Airline terminate the VMPD authorization directly Increase Airline email to BSP office at least 2 working days in advance

List of value cap for agents will be distributed to agent per period via BSPlink (File name : HKge133XXXXX_yyyymmdd_value_cap0805.zip)

List of value cap for airline will be distributed to airline per period via BSPlink

file will upload via BSPlink on or before the 1st working day of sales period

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VMPD Documentation

BSPlink Download Centre:https://www.bsplink.iata.org/bsplink14/entrada/BSPL_E_MAN.html

1. VMPD Fact Sheet

2. VMPD Manual for Airlines

3. VMPD Manual for Agents

4. VMPD Manual for BSP

Create Additional Login (I)

Add User

Create Additional Login (II)

Create Additional Login (III)

Create Additional Login (IV)

Assign Access Permission (I)Master login can assign access rights to sub-users

Assign Access Permission (II)

Assign Access Permission (III)

Confirm

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Thank You!