11/15/2017

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CREATING CARE-CONNECTED COMMUNITIES

Virtual Update Meeting Nov. 15, 2017

1:30 – 2:00 pm

Solution Updates & 2017 Highlights

The presentation will begin shortly. All participants are in listen only mode, please use the Webex chat feature to send in questions or comments.

If you are having trouble connecting to the audio portion of the webinar, go to the

Quick Start page for the phone number and access code/meeting number.

events@gl-hc.org

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CREATING CARE-CONNECTED COMMUNITIES

Virtual Update Meeting

Mary Graham

Manager, Community Engagement

(616) 323 – 2959 mgraham@gl-hc.org

Emmalilly Hoxsie

Communications Specialist (616) 323 – 2953 ehoxsie@gl-hc.org

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VIPR Patient Heat Map

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Webinar Housekeeping

• All participants are muted

• Technical difficulties email events@gl-hc.org

• Today’s slides and recording will be available for review on the GLHC website www.gl-hc.org/virtual-update-meetings

• Questions? Use the chat box and we will respond as soon as possible.

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Agenda

• Welcome & Introduction

• Guest Presentation – WebDirect - Steve Spieker

• Solution & Service Updates – Mary Graham

• Business Updates – Emmalilly Hoxsie

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WebDirect

Steve Spieker

Manager, Solution Support

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Introduction

• What are Direct Messages?

• Who can send Direct Messages?

• Why send via Direct?

• What can I get via Direct?

• Tell me more!!

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Direct Messaging

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Why Use Direct?

• It’s encrypted

• It helps meet Government requirements

• Eliminates faxing/mailing

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What can I get via Direct?

• Transitions of care (CCD, CCD-A documents)

• Physician consult requests

• Admit-Discharge-Transfer Requests (ADT)

• Medication reconciliation

• Lab/Test results

• Order submissions

• Report distributions

• Peer to peer collaboration

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Command Center Direct Address

• Screen shot of old and new

• Delegate access

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WebDirect – side by side format

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WebDirect – stacked format

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Folders

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Filters

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Message Lines & Actions

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Sorting Messages

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Viewing Messages

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Delegate Access

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Direct Address Directories

• www.gl-hc.org/glhc-direct-hisp-2

• New! McLaren Health System

• Submit your organization’s addresses

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Getting Started

• Contact your GLHC Implementation Consultant

• What information does GLHC need?

– Signed Data Services Agreement (DSA)

– General organization information

– Direct Identity Verification Authorization (DIVA) Form

– Designated admin/delegates

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Solution & Service Updates

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Referrals upgrade

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Images Available in VIPR from MSU and Holland Hospital

• Full Diagnostic Quality

• Real Time Access

• Stored within the Reports tab of VIPR – Also available via Results Delivery mechanisms

• Copy/paste link into browser then enter the 4 digit pin number

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CCDs

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State Innovation Model & CPC+

Regional SIM Summits and

CPC+ Learning Session #4

Take-Aways: • Communication with SDOH

• Workflow: how/who does this work?

• ADT, VIPR, and Transitions of Care

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New VIPR Contributors

New in September and October

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Answer Health on Demand Telemedicine Visits Statewide

Genesee Community Health Center - Atherton East ADT, CCD Genesee

Genesee Community Health Center - Center City ADT, CCD Genesee

Huron Gastroenterology Associates Trans Washtenaw

Lake Lansing Family Practice ACDs Ingham

Packard Health Main ADT, CCD Washtenaw

Sacred Heart Mercy Health Care Center ACDs, ADT, Care Plans, CCD Gratiot

Urology Associates of Grand Rapids ADT, CCD Kent

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Quest and LabCorp into VIPR

• Free

• Simple implementation

• Enriches the patient’s health history

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Community Engagement

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GLHC & Your Community

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Business Updates

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NEW LOOK!

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www.gl-hc.org/embracing-purpose-reflecting-change

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“Let’s Talk Turkey”

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• 11/15 WGVU Morning Show with Shelley Irwin

• Carol Robinson, Community Coordinator for Making Choices Michigan, and Fred Stella, Pracharek (outreach contact) for the West Michigan Hindu Temple

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Medical Research & The Bottom Line

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Holiday Hours

The GLHC office will be closed:

• Thursday, November 24, 2017

• Friday, November 25, 2017

• Monday, December 25, 2017

• Monday, January 1, 2018

GLHC will not schedule any deployments:

• Monday, November 20 - Friday, November 24, 2017

• Wednesday, December 20, 2017 - Monday, January 1, 2018

Normal operations and scheduling will resume on Tuesday, January 2, 2018. If a production emergency occurs at any time, call (844) 454 – 2443, select “Support” (option 2), this will forward the call to a GLHC Support Team member.

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Five Thoughts Post-Summit Series

1. No One is an Island

2. The Time for Integrated Care is NOW!

3. Gaps in PHI are the same as Data Blocking

4. Technology helps achieve the Triple Aim

5. It’s a Marathon, Not a Sprint

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Conference Presentations

• MPCC - Michigan Advance Care Planning Conference: Strengthen Best Practices & Community Engagement – Oct. 13 -14, 2017 | Lansing, MI

• Exploring Health IT Innovation and Cyber Security in the Digital Era - 2017 ICHITA-Western Michigan IT Forum Joint Conference – Nov. 2-3 | Kalamazoo, MI

• 2017 ONC Annual Meeting: Tackling Barriers to Interoperability and Usability – Nov. 30 – Dec. 1, 2017 | Washington, DC

• HIMSS 2018 – Breakout Session

– March 5-9, 2018 | Las Vegas, NV

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GLHC Careers

• Business Development Manager

• Development Director

• Systems Administrator

www.gl-hc.org/about/careers

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2018 Schedule

• February 7 – REGISTER • March 21 – REGISTER • May 9 – REGISTER • June 20 • September 12 • October 24 • December 5 • Taking topic suggestions! • www.gl-hc.org/virtual-update-

meetings

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Helping you get set up!

Mary Graham – Northern Michigan Manager, Community Engagement (616) 323 – 2959 mgraham@gl-hc.org Bryan Bulock – Mid Michigan Senior Implementation Consultant (517) 999 – 7555 bbulock@gl-hc.org Carrie Strom – West Michigan Implementation Consultant (616) 588 - 4692 cstrom@gl-hc.org

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Katrina Khouri – Genesee County Implementation Consultant (810) 252-4475 kkhouri@gl-hc.org Greg Cavanaugh – East Michigan Implementation Consultant (586) 596 - 8296 gcavanaugh@gl-hc.org

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Next Steps

• 4 question survey

• Sign up to receive the Weekly Referral Update! – http://bit.ly/2s4xtMf

• Sign up to receive the monthly GLHC eNewsletter – The Interface – www.gl-hc.org/whats-happening/glhc-newsletters

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