Virtualization Management White Board

8/3/2019 Virtualization Management White Board

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2009 VMware Inc. All rights reserved

Managing the Transition to the Private CloudWhiteboard

Q4 2010


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Agenda

VMwares Management Story

Management Whiteboard (Scripted)

Management Whiteboard (Presentation Mode)


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Management OverviewThis is WHAT we want to say

The following slides provide background and key talkingpoints for the whiteboard presentation.


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When to Use the Whiteboard

3. Product Deep DivesPresentations & DemosHow VMware Mgmt Products work

2. Management WhiteboardDiscovery, Needs Assessment,Best Practices & RecommendationsHow VMware solves Mgmt challenges

1. VMware Management

Vision, Strategy and DifferentiationHigh-level Solution OverviewWhat VMware offers to customers

Infrastructure & Operations Management

Availability &Performance

CapacityCompliance &

Security

ConfigurationBusinessContinuity

Provisioning


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The Cloud Requires IT to Rethink Management

Traditional IT

Static bindings between processes,applications, and infrastructure

Change is carefully planned, risky,

manual, and slow Heterogeneous elements and

processes across silos

Management software executes tothe lowest common denominator

Private Cloud

Dynamic relationships across alllayers of the technology stack

Change is constant and automated

Massive standardization and high-level abstraction

Day-to-day is automated;Management tools should focus onhigher order tasks

Process A Process B

App

Stack A App Stack B

Computefactory

Servicecatalog

AppsvApp vApp vApp

Resource Pools

vSphere vSphere vSphere vSphere

vApp

How do you make this transition?
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Resource Pools


Optimize the IT infrastructure with:

Proactively allocate and adjust capacity as the business needs it

Intelligent capacity management to tune and right-size the environment

Effective cost and capacity reports that account for a dynamic infrastructure

1. Optimize Resources: Foundation for Efficiency and Scale


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Resource Pools


Examples of tasks and processes you can automate to save time:

Define self-service and control policies for VM provisioning and reclamation

Document complex tasks and make them repeatable with orchestration tools

Use standardization to prepare, validate and deploy VMs rapidly

2. Automating Tasks: Provisioning, Workflows and Compliance


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Resource Pools


Automate performance, change monitoring and continuity to:

Assure performance and availability for business-critical applications

Prevent problems by interrogating and understanding the environment

Monitor, analyze and quickly remediate performance, configuration andcapacity issues when they do occur

3. SLA Management: Avoid Downtime Risks


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Management WhiteboardThis is HOW we want to say it


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Managing the Transition to the Private Cloud

Traditional IT

SAP

$

App

MWOSHW

Oracle

$$

AppMWOSHW

Exchange

$$$

App

MWOSHW

Traditionally, Operations Management has beenfocused on infrastructure and application silos.

Every application required its own hardware, OS,

middleware and application stack.

Each silo is very complex, and difficult tomanage, requiring specialized skills. The more

applications you have, the more specialized

teams youll need. Applications live and die withthe hardware or the next refresh cycle.

On the other hand, the cost of these applicationis relatively easy to capture depending on who

owns the hardware and software licenses.


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Traditional IT

SAP

$

App

MWOSHW

Oracle

$$

AppMWOSHW

Exchange

$$$

App

MWOSHW

Private Cloud

Resource Pool | Datastore | VLAN

OS DB

vApp

VM

vApp

AD

As we move to a Private Cloud, virtualization reduces infrastructure coststhrough server consolidation. But it also blurs the lines of ownership andfinancial responsibility by introducing new abstraction layers: Resource

Pools, Datastores and VLANs.

It is now much easier to provide standardized system configurations, such as

Windows and Linux VM templates or a complete LAMP stack for rapidprovisioning. These templates are used to build more complex virtualized

applications (vApps).

As SaaS applications like SalesForce.com and Infrastructure as a Serviceofferings become more viable, some of these VMs could run at a service

provider but they still need to be managed consistently and integrated withthe datacenter, for example, to provide authentication against AD.


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Traditional IT

SAP

$

App

MWOSHW

Oracle

$$

AppMWOSHW

Exchange

$$$

App

MWOSHW

Private Cloud


OS DB

vApp

VM

vApp?More AppsHigher QoS

AD

More VMsMore Change

A Private Cloud architecture enables you to become more like an IT serviceprovider, and over time, end users will be asking for more applications and

higher Quality of Service (QoS), They will also benchmark corporate ITagainst application service provides like Google, Facebook and Yahoo. End

users are now used to and expect applications to be available anywhere,anytime and with very little (if any) downtime.

The impact on IT is that well need to figure out how to manage more VMs

and a higher rate of change with the same number of people as headcountsand infrastructure budgets are most likely not going to increase.


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Traditional IT

SAP

$

App

MWOSHW

Oracle

$$

AppMWOSHW

Exchange

$$$

App

MWOSHW

Private Cloud


OS DB

vApp

VM

vApp?

Automate Tasks Manage SLAsOptimize Resources

More AppsHigher QoS

AD

More VMsMore Change

When transitioning to the Private Cloud, we must focus on three questions:

1. How can we optimize resource utilization and become more efficient?

2. How can we automate tasks to get more done in the same amount of time?

3. How can we better manage service levels of VMs and applications?

Lets start with the first topic and talk about how to optimize resources.


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- Thin Provisioning, DRS, DPM

- Capacity Management:

- Usage Trends- Right-size VMs


Traditional IT

SAP

$

App

MWOSHW

Oracle

$$

AppMWOSHW

Exchange

$$$

App

MWOSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

vSphere already provides a lot of resourceoptimization features like Thin Provisioning, DRSand Power Management, so its important you

take advantage of them.

But then you should focus on CapacityManagement. Because VMs run on sharedinfrastructure, youll need to understand your

consumption trends so you can forecast futurecapacity needs and avoid shortfalls.

Ongoing capacity management is also importantto right size VMs. You want to avoid a situationwhere over-provisioned physical servers becomeover-provisioned VMs during P2V. In fact, wehear from customers that have 90% of their VMsare over-provisioned which really limits your

consolidation ratios.If you can go from 5:1 to 30:1 consolidation ratioyoull literally get hundreds of thousands of

dollars more out of your VMware investment andsave even more on Microsoft and Oracle licensecosts if theyre licensed by the number of

processors in the ESX hosts.


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- Default VM Configurations

Efficiency & Scale


Traditional IT

SAP

$

App

MWOSHW

Oracle

$$

AppMWOSHW

Exchange

$$$

App

MWOSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

Once youve right-sized your VMs you should lookat your distribution of VM configurations todetermine what your templates for app server,database, etc VMs should look like.

Standardization is really what drives higher VMper admin ratios and we have customers reportingthat they can only manage more than 800 VMs

per admin only because theyve rigorouslystandardized their VM configurations instead ofbuild to order VMs.

Bottom line, optimizing your resources this waygives you a good foundation efficiency and scale.


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- Self Service Policies

- Access Control

- Workflow Automation





Efficiency & Scale


Traditional IT

SAP

$

App

MWOSHW

Oracle

$$

AppMWOSHW

Exchange

$$$

App

MWOSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

Lets talk about automation. I think youll agree that weve solved the provisioning

problem and the new challenge is how to deliver VMs faster but at the same timeenforce IT control?

This is where Self Service Policies comes in because it gives end users to the ability toprovision VMs but IT can limit access control and the number of VMs users can accesssimultaneously.

For example, you could define policies to limit access for contractors to only 1 pre-configured VM. Developers may access up to 5 VMs pre-approved and architectscould even create new VM templates and publish them to the rest of their group. Youcan also automate approval/request workflows for even more control and oversight.


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- Access Control

- Workflow Automation- Service Tiers





Efficiency & Scale


Traditional IT

SAP

$

AppMWOSHW

Oracle

$$

AppMWOSHW

Exchange

$$$

AppMWOSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

You should also consider what service tiers are required for different types ofworkloads to auto deploy VMs. But ultimately and any additional lifecycle policiesyoull need to enforce to make sure abandoned or expired VMs are removed from the

environment. For example, 1 hour leases for demo environments, 30-day leases fordev/test environments and unlimited expiration dates for approved productionsystems.

These are capabilities currently available in vCloud Director and Request Manager.


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- Self-Service Policies

- Access Control


- Compliance Policies

- Report and Remediate





Efficiency & Scale Time


Traditional IT

SAP

$

AppMWOSHW

Oracle

$$

AppMWOSHW

Exchange

$$$

AppMWOSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

Once VMs have been released into the wild it can be a real nightmare to

ensure VMs stay in compliance with corporate IT and regulatory policies.

Youll need to have in place an effective system to report and remediate against

compliance risks and violations. The first step is to understand exactly what

regulatory requirements apply to organization and audit your current systems.With an effective monitoring system in place youll get notified when systems fallout of compliance, e.g. when users install unauthorized software.

vCenter Configuration Manager is VMwares solution for change, configuration

and compliance management. In addition to reporting, we can also remediateagainst unwanted systems changes and roll out patches from a single system

that can manage both physical and virtual infrastructure.

By automating VM delivery with self-service and control policies you can save alot of time to focus on more important tasks.


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- Access Control










Traditional IT

SAP

$

AppMWOSHW

Oracle

$$

AppMWOSHW

Exchange

$$$

AppMWOSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

Before we talk about managing service levels, we needto define what is a service level? because SLAs mean

different things to different people. This is where the ITSupply Chain comes in.


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IT Supply Chain

VI Admin App Owner

DBA

End User

SLA

VM

SLA

App

In simple terms, the IT supply chain typically looks like this: Youve

got VI admins, application owners and DBAs and end users.

VI Admins package physical resources and deliver them as VMs toDBAs and application owners. On these VMs App owners deployapplications to the end user.

Service level agreements, implicit or not, exist between everysupplier and consumer every step of the way.


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IT Supply Chain

VI Admin App Owner

DBA

End User

CPUMemory

DiskDisk IO

Network IO

TransactionsThroughput

LatencyAvailability

Fast?Working?

SLA

VM

SLA

AppThe definition of servicelevels varies between eachmember of the supplychain. A VI admin cares

about the 5 performanceindicators for VMs, while anapp owner or DBA caresabout throughput, latencyand availability. End userstypically care about onlyone performanceindicator is the

application fast, slow or notworking?


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IT Supply Chain

VI Admin App Owner

DBA

End User

CPUMemory

DiskDisk IO

Network IO


LatencyAvailability

Fast?Working?

Problem!Not me!

SLA

VM

SLA

App

80%

Lets assume the end user experiences a problem with theapplication. They file a help ticket and this is typicallywhen the finger pointing starts. The help tickets getsescalated to a Level 2 engineer, and the DBAs and AppOwners get involved. The VI admin is usually at thebottom of the stack and gets the blame. Everyone looks intheir silo and its no-ones fault.

This is why 80% of the time it takes to troubleshoot anissue is spent on conference calls trying to reboot serversto see if it solves the problem.


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IT Supply Chain

VI Admin App Owner

DBA

End User

CPUMemory

DiskDisk IO

Network IO


LatencyAvailability

Fast?Working?

Problem!Not me!

HW Failure

Resources

Change

SLA

VM

SLA

App

80%

We find that the root cause of problems typically falls into one

of three categories.1. They really are HW failures, which are rare but do happen.

2. Theyre related to a lack of resources, because servers runout of capacity and cant handle the workload

3. But most of the time issues are change related because

someone reconfigured a network switch or changed adatabase schema or copied a wrong configuration filewhich arent immediately impacting application

performance for end users.


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IT Supply Chain

VI Admin App Owner

DBA

End User

CPUMemory

DiskDisk IO

Network IO


LatencyAvailability

Fast?Working?

Problem!Not me!

HW Failure

Resources

Change

SLA

VM

SLA

App

80%

vCenter Server vCenter AppSpeedHyperic

HP OpenViewIBM Tivoli

KeystoneGomez,

Workload | Capacity | Health

Here is where Integrien Alive comes in which we recently acquired and expect tore-launch as a Vmware product shortly:

The issue is not that performance data is not collected, but that you cant easily

correlate with other metrics to understand the overall health of the environment.

We collect infrastructure metrics from vCenter Server and application specificmetrics monitoring tools like Hyperic. We can also take in data from 3rd partytools and enterprise mgmt systems like Tivoli and OpenView.

Out of these millions of metrics we calculate in real-time workload, capacity andhealth information to predict when performance problems are about to happen

and to provide root cause analysis for problems that have happened already. Wecall this a 3rd generation performance analysis solution that is self-learning toreduce the overall number of incidents being reported.


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IT Supply Chain

VI Admin App Owner

DBA

End User

CPUMemory

DiskDisk IO

Network IO


LatencyAvailability

Fast?Working?

Problem!Not me!

HW Failure

Resources

Change

SLA

VM

SLA

App

80%



KeystoneGomez,

Ops, CIO,

- What is normal?

- Wheres the real problem?

- Who should fix?Workload | Capacity | Health

With a self-learning, real-time performance analytics solution in place, we canprovide a single source of truth to all departments involved in the trouble-shooting process including Operations Teams, Architects and all the way up tothe CIO. More importantly, it helps reduce the number of people involved in theprocess because you can a smaller, very focused team who understands whatis normal, where is the real problem and who should fix it.


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- Self-Service Policies:

- Access Control


- Compliance Policies:








Traditional IT

SAP

$

AppMWOSHW

Oracle

$$

AppMW

OSHW

Exchange

$$$

AppMWOSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

- Health Management

- Availability:

- HA, FT, IO Ctrl- Site Recovery Mgr

We just discussed the need for an effective performanceanalytics solution to ensure the performance and health ofthe environment.

You also want to make sure that youre protected against

unexpected hardware failures and unplanned downtime.

vSphere already provides High Availability and FaultTolerance features. You can also guarantee network andstorage bandwidth with the new IO Control features. Forprotection against major outages at the datacenter level,Site Recovery Manager is a great solution to simplifydisaster recovery testing and failovers.


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- Access Control


- Service Tiers









Traditional IT

SAP

$

AppMWOSHW

Oracle

$$

AppMW

OSHW

Exchange

$$$

AppMWOSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

- Health Management

- Availability:


- Cost Tracking:

- Showback

QoS

Finally, you want to start tracking the cost of virtualinfrastructure resources to show back the value of ITservices delivered to the users. We already hear fromcustomers with shared IT services groups that the

business units are asking for consumption based pricinginstead of having to pay a flat rate like all other groups.

Tracking costs early also increases accountability andhelps you prioritize investments going forward. Upfrontpricing of services can also help you steer end userbehavior even if you dont have internal billing in place.

Either way, we recommend you ask your Financebusiness partners to work with you to help determinesome of your fixed and variable costs.

Ultimately, the Private Cloud requires us to rethinkoperations management to ensure quality of service.


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- Access Control


- Service Tiers









Traditional IT

SAP

$

AppMWOSHW

Oracle

$$

AppMW

OSHW

Exchange

$$$

AppMWOSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

- Health Management

- Availability:


- Cost Tracking:

- Showback

QoS

To summarize, we discussed why it is important to focus on resource optimization,

task automation and SLA management when transitioning to the Private Cloud.In terms of next steps, we recommend you:

1. Define your standard VM configurations vCenter CapacityIQ helps analyze,forecast and optimize your infrastructure resources.

2. Identify which self-service and compliance policies would best apply to your

organizations and how to enforce them vCloud Director, Request Manager andvCenter Configuration Manager can help with that.

3. Start measuring performance metrics and work with your business partners toagree on SLAs Integrien Alive, Site Recovery Manager and vCenter Chargebackare some of the key tools that VMware offers to simplify SLA Management.

Thank you!


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Management WhiteboardPresentation Mode


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Efficiency & Scale


Traditional IT

SAP

$

AppMWOSHW

Oracle

$$

AppMW

OSHW

Exchange

$$$

AppMWOSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

90 f Vi l M hi O P i i d


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90% of Virtual Machines are Over-Provisioned

Source: Leading Equipment Manufacturer in US

Hi h C lid i R i D i Li S i


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Higher Consolidation Ratios Drive License Savings

Microsoft License Savings:

$750,000

5:1 30:1

Source: Leading Healthcare Provider in Southern US

Di t ib ti f VM C fi ti


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Distribution of VM Configurations

M i th T iti t th P i t Cl d


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- Access Control


- Service Tiers



- Usage Trends

- Right-size VMs


Efficiency & Scale


Traditional IT

SAP

$

AppMWOSHW

Oracle

$$

AppMW

OSHW

Exchange

$$$

AppMWOSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

Vi t l D t t i Cl d Di t d fi S i Ti


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Virtual Datacenters in vCloud Director define Service Tiers

Share Virtual Datacenter (VDC)resources with multiple tenants

Decide how VDCresources are allocated

S lf S i P li i i Cl d Di t


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Self-Service Policies in vCloud Director

Define deployment

and storage leasedefaults and VM

quotas

Workflow Automation with vCloud Request Manager


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Workflow Automation with vCloud Request Manager

Add Application Workflow for End Users


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Add Application Workflow for End Users

Select vAppTemplates from

Catalog.

Add Application Workflow Diagram


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Add Application Workflow Diagram

DynamicApproval

AddresseeLookup

SoftwareLicense

Allocation

VMwarevCloudDirector

Provisioning

EmailNotification



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- Access Control


- Service Tiers





- Usage Trends

- Right-size VMs




Traditional IT

SAP

$

AppMW

OSHW

Oracle

$$

AppMW

OSHW

Exchange

$$$

AppMW

OSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

Compliance Reports in vCenter Configuration Manager


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Compliance Reports in vCenter Configuration Manager

View availablecompliance

templates

Report on overallcompliance posture

Drill in to see detailedcompliance analysis

results

Compliance Remediation with vCenter Configuration Manager


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Compliance Remediation with vCenter Configuration Manager

Pinpoint whatsystems failedwhat checks

Fix complianceviolations



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- Access Control


- Service Tiers





- Usage Trends

- Right-size VMs




Traditional IT

SAP

$

AppMW

OSHW

Oracle

$$

AppMW

OSHW

Exchange

$$$

AppMW

OSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

IT Supply Chain


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IT Supply Chain

VI Admin App Owner

DBA

End User

CPUMemory

DiskDisk IO

Network IO


LatencyAvailability

Fast?Working?

Problem!Not me!

HW Failure

Resources

Change

SLA

VM

SLA

App

80%



KeystoneGomez,

Ops, CIO,

- What is normal?

- Wheres the real problem?

- Who should fix?Workload | Capacity | Health

Performance Visibility Across the Virtualized Datacenter


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Full visibility upand down the

datacenterstack

Automaticallyindicates poorperformance

Drill into objectsfor further

details

Automaticallyaggregates 1000s

of metrics intoperformance scores



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Impact to healthto each

technology tier

Proactive Alert

DB is RootCause tier START HERE!

Symptoms

ApplicationHealth




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- Access Control


- Service Tiers





- Usage Trends

- Right-size VMs




Traditional IT

SAP

$

AppMW

OSHW

Oracle

$$

AppMW

OSHW

Exchange

$$$

AppMW

OSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

- Health Management

- Availability:

- HA, FT, IO Ctrl

- Site Recovery Mgr

- Cost Tracking:

- Showback

Cost Metering and Reporting with vCenter Chargeback


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Cost Metering and Reporting with vCenter Chargeback

Associate BusinessTeams with Infrastructure

How to Calculate Basic Cost Structure


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How to Calculate Basic Cost Structure

http://www.vmware.com/products/vcenter-chargeback/resource.html



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- Access Control


- Service Tiers





- Usage Trends

- Right-size VMs




Traditional IT

SAP

$

AppMW

OSHW

Oracle

$$

AppMW

OSHW

Exchange

$$$

AppMW

OSHW

Private Cloud


OS DB

vApp

VM

vApp?


More AppsHigher QoS

AD

More VMsMore Change

- Health Management

- Availability:

- HA, FT, IO Ctrl

- Site Recovery Mgr

- Cost Tracking:

- Showback

QoS

Summary and Next Steps


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Summary and Next Steps

VMware simplifies Managementin the Private Cloud

1. Define VM configuration standards

2. Define self-service and control policies

3. Measure performance and cost metrics

VMware Management Solutions for the Private Cloud


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VMware Cloud ApplicationPlatform

VMware End User Computing

VMware Cloud Infrastructure and Management

VMware vSphere: Foundation for Cloud Computing

VMware Management Solutions for the Private Cloud

Integrien Alive

Site Recovery Manager

Chargeback

SLA Management

CapacityIQ

Resource Optimization

vCloud Director

Request Manager

Configuration Manager

Automation,Configuration & Compliance


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