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Welcome to ISO 9000 for Managers

The ISO 9000 movie

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• ISO 9001 for managers.• Overview about the standards in Question: – SA8000/ISO 26000, – PMBOK – (and for information ISO 27000, ISO 14000)

• Planning of next session, time and location: Suggestion: 20/01/2011.

Agenda

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ISO standards• Technical specifications• Guidelines • Requirements for certification (120) and

Accreditation (21)

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• ISO 9000:2005 Quality management systems -- Fundamentals and vocabulary

• ISO 9001:2008 Quality management systems – Requirements

• ISO 9004:2009 Managing for the sustained success of an organization -- A quality management approach

• ISO 10001:2007, Quality management — Customer satisfaction — Guidelines for codes of conduct for• organizations• ISO 10002:2004, Quality management — Customer satisfaction — Guidelines for complaints handling• in organizations• ISO 90003:2004 Software engineering -- Guidelines for the application of ISO 9001:2000 to computer software • ISO 10005:2005 Quality management systems — Guidelines for quality plans• ISO 10006:2003 Quality management systems -- Guidelines for quality management in projects• ISO 10007:2003 Quality management systems — Guidelines for configuration management• ISO 10012:2003 Measurement management systems — Requirements for measurement processes• and measuring equipment• ISO/TR 10013:2001 Guidelines for quality management system documentation• ISO 10014:2006 Quality management — Guidelines for realizing financial and economic benefits• ISO 10015:1999 Quality management — Guidelines for training• ISO 10017:2003 Guidance on statistical techniques for ISO 9001:2000

Overview: ISO 9000

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• Process model• Continual improvement• Document what you do – Do what you have

described – Prove that you did it! • 4. Quality Management System• 5. Management responsibility• 6. Resource management• 7. Product realization• 8. Measurement analysis and improvement

Main elements

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Process model

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ProcessInputRequirements

OutputProduct

5. Management

6. Resources

Plan-Do-Check-Act

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Main elements

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• Process model• Continual improvement• Document what you do – Do what you have

described – Prove that you did it! • 4. Quality Management System• 5. Management responsibility• 6. Resource management• 7. Product realization• 8. Measurement analysis and improvement

• Quality manual– Quality policy– Quality objectives– Glue everything together

• Procedures• Work instructions (as needed)• Records

Documentation requirements

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• Quality manual• Procedures (Mandatory)

– Control of documents– Control of records– Internal audit– Control of nonconforming product– Corrective action– Preventive action

• Work instructions (as needed)• Records

Documentation requirements

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4.2.3 Control of documentsDocuments required by the quality management system shall be controlled.

A documented procedure shall be established to define the controls neededa) to approve documents for adequacy prior to issue,b) to review and update as necessary and re-approve documents,c) to ensure that changes and the current revision status of documents are

identified,d) to ensure that relevant versions of applicable documents are available at

points of use,e) to ensure that documents remain legible and readily identifiable,f) to ensure that documents of external origin determined by the

organization to be necessary for the planning and operation of the quality management system are identified and their distribution controlled, and

g) to prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose.

Documentation requirements

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• Work instructions (as needed)From the ISO9001:2008 standard:d) documents, including records, determined by the

organization to be necessary to ensure the effective planning, operation and control of its processes.

• RecordsRecords established to provide evidence of conformity to requirements and of the effective operation of the quality management system; shall be controlled.…Records shall remain legible, readily identifiable and retrievable.

Documentation requirements

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Main elements

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• Process model• Continual improvement• Document what you do – Do what you have

described – Prove that you did it! • 4. Quality Management System• 5. Management responsibility• 6. Resource management• 7. Product realization• 8. Measurement analysis and improvement

• Customer focus• Quality policy• Planning - Quality objectives• Responsibility, authority and

communication• Internal communication• Management review

Management responsibility

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Main elements

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• Process model• Continual improvement• Document what you do – Do what you have

described – Prove that you did it! • 4. Quality Management System• 5. Management responsibility• 6. Resource management• 7. Product realization• 8. Measurement analysis and improvement

Plan-Do-Check-Act

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• Provision of resources• Human resources• Infrastructure and • Work environment

Resource management

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Main elements

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• Process model• Continual improvement• Document what you do – Do what you have

described – Prove that you did it! • 4. Quality Management System• 5. Management responsibility• 6. Resource management• 7. Product realization• 8. Measurement analysis and improvement

• Planning of product realization• Customer-related processes• Review of requirements related to the product• Customer communication• Design and development (Planning, input and output)• Design and development review• Design and development verification• Design and development validation• Control of design and development changes• Purchasing• Production and service provision• Control of monitoring and measuring equipment

Product realization

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Plan-Do-Check-Act

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Main elements

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• Process model• Continual improvement• Document what you do – Do what you have

described – Prove that you did it! • 4. Quality Management System• 5. Management responsibility• 6. Resource management• 7. Product realization• 8. Measurement analysis and improvement

• Customer satisfaction• Internal audit• Monitoring and measurement of processes• Monitoring and measurement of product• Control of nonconforming product• Analysis of data• Continual improvement• Corrective action• Preventive action

Measurement analysis improvement

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Audit and Certification

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Company

IBNORCA

Buyer of Services / products

CertificationCompany

Accreditation

3. Part audit

1. Part audit

2. Part audit / Project audit

Plan-Do-Check-Act

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Questions

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• Overview about the standards in Question:– SA8000/ISO 26000, – PMBOK/ISO 10006 – (and for information ISO 27000, ISO 14000)

Next presentation

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• Corporate Social Responsibility• Social accounting, auditing, and reporting• Social Accountability• SA8000/ISO 26000,References:PMIS.biz: SA8000_vs_ISO26000Social accountingThe UN has developed the Principles for Responsible InvestmentSocial Accountability International's SA8000 standard ISO 26000 is the recognized international standard for CSR.The ISO 14000 environmental management standard

Overview: CSR

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• Project Management Institute (PMI)– Project Management Body Of Knowledge– PMP Certified personal (Project Management Professional)

• European equivalents: – APGM:Prince2 (Foundation, Practitioner)– IPMA (Level D, C, B, A)

• ISO equivalent: – ISO 10006 – ISO 21500 (Under development, 2007)

PMI:PMBOK - PMP

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IT security• 27001:2005 Certification Requirements.• 27002:2005 Control requirements.

ISO 27000

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• Evaluation of current presentation (5 min.):

Evaluation (Customer satisfaction)

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• Planning of next session, time and location: Suggestion: 20/01/2011.

Planning Next session

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Happy Christmas!

Thanks!

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