+ All Categories
Home > Documents > VirtusaPolaris’ Pegasystems Service Offerings · VirtusaPolaris’ Pegasystems Service Offerings...

VirtusaPolaris’ Pegasystems Service Offerings · VirtusaPolaris’ Pegasystems Service Offerings...

Date post: 06-Apr-2018
Category:
Upload: vanphuc
View: 223 times
Download: 4 times
Share this document with a friend
4
VirtusaPolaris’ Pegasystems Service Offerings Copyright © 2016 Virtusa Corporaon. All Rights Reserved. VirtusaPolaris’ Pegasystems Service Offerings BPM VirtusaPolaris BPM and Pegasystems Superior customer experience requires an agile-orchestrated architecture. However, the very nature of geng work done is changing with the advent of digital technologies and a new era of millennial workers. These new paradigms are affecng the way we orchestrate and execute work in the Enterprise. Today’s businesses are trying to drive even higher levels of knowledge worker producvity. To accomplish, you must integrate real-me analycs, social interacon and mobile access into business operaons to allow people change the way they perform their job funcon. BPM is now the crical glue for orchestrang mulple processes, funcons and IT systems, transforming businesses and delivering a compelling, differenated customer experience. Business leaders must also invest in new skills and roles that support digital business transformaon. VirtusaPolaris is a Pegasystems Planum Partner with deep experse in PegaRULES Process Commander (PRPC) and the vercal and technology frameworks in the Pegasystems porolio. VirtusaPolaris has developed vercal applicaons using Pegasystems’ core PRPC plaorm and Soluon Frameworks including Customer Process Manager (CPM), Smart Dispute, and Smart Invesgate (SI). VirtusaPolaris Pegasystems competency overview VirtusaPolaris has built one of the largest teams of cerfied PRPC architects. A combinaon of technology, industry experse, and a ghtly-integrated global delivery model enables us to deliver high-impact soluons. Our success stories range from point engagements to large complex PRPC implementaons. VirtusaPolaris has enabled several Pegasystems customers to develop and run successful BPM iniaves by leveraging deep experse in important features of PRPC including: Direct Capture of Objecves (DCO) PRPC Guardrails Virtual Enterprise Repository (VER) VirtusaPolaris has been a strategic partner with Pegasystems for nearly a decade. They have one of the largest and most fully developed Pega consulting practices. VirtusaPolaris has been making substantial investments into develop- ing Pega-based solutions and consulting services offerings. Their investments into the Pega BPM Center of Excellence and SmartPaaS initiative offer our joint clients a very impressive ROI potential. John Barone, Pegasystems Managing Director, Global Strategic Alliances
Transcript
Page 1: VirtusaPolaris’ Pegasystems Service Offerings · VirtusaPolaris’ Pegasystems Service Offerings ... (PRPC) and the vertical and ... (DCO) • PRPC Guardrails

VirtusaPolaris’ Pegasystems Service Offerings

Copyright © 2016 Virtusa Corporation. All Rights Reserved.VirtusaPolaris’ Pegasystems Service Offerings

BPM

VirtusaPolaris BPM and Pegasystems Superior customer experience requires an agile-orchestrated architecture. However, the very nature of getting work done is changing with the advent of digital technologies and a new era of millennial workers. These new paradigms are affecting the way we orchestrate and execute work in the Enterprise. Today’s businesses are trying to drive even higher levels of knowledge worker productivity. To accomplish, you must integrate real-time analytics, social interaction and mobile access into business operations to allow people change the way they perform their job function.

BPM is now the critical glue for orchestrating multiple processes, functions and IT systems, transforming businesses and delivering a compelling, differentiated customer experience. Business leaders must also invest in new skills and roles that support digital business transformation.

VirtusaPolaris is a Pegasystems Platinum Partner with deep expertise in PegaRULES Process Commander (PRPC) and the vertical and technology frameworks in the Pegasystems portfolio. VirtusaPolaris has developed vertical applications using Pegasystems’ core PRPC platform and Solution Frameworks including Customer Process Manager (CPM), Smart Dispute, and Smart Investigate (SI).

VirtusaPolaris Pegasystems competency overviewVirtusaPolaris has built one of the largest teams of certified PRPC architects. A combination of technology, industry expertise, and a tightly-integrated global delivery model enables us to deliver high-impact solutions. Our success stories range from point engagements to large complex PRPC implementations. VirtusaPolaris has enabled several Pegasystems customers to develop and run successful BPM initiatives by leveraging deep expertise in important features of PRPC including:

• Direct Capture of Objectives (DCO)• PRPC Guardrails• Virtual Enterprise Repository (VER)

VirtusaPolaris has been a strategic partner with Pegasystems for nearly a decade. They have one of the largest and most fully developed Pega consulting practices. VirtusaPolaris has been making substantial investments into develop-ing Pega-based solutions and consulting services offerings. Their investments into the Pega BPM Center of Excellence and SmartPaaS initiative offer our joint clients a very impressive ROI potential.

“”John Barone, Pegasystems Managing Director, Global Strategic Alliances

Page 2: VirtusaPolaris’ Pegasystems Service Offerings · VirtusaPolaris’ Pegasystems Service Offerings ... (PRPC) and the vertical and ... (DCO) • PRPC Guardrails

Copyright © 2016 Virtusa Corporation. All Rights Reserved.

VirtusaPolaris PRPC implementationMethodologyVirtusaPolaris’ slivered, iterative implementation methodology for BPM applications focuses on developing stakeholder consensus in identifying key business outcomes and developing solutions to deliver those outcomes. We use an iterative process to rapidly develop prototypes and validate requirements. Our implementation methodology also features a seamless process of build & release management, integration & user acceptance testing, transition planning, production deployment services and continuous integration of build units for iterations.

Activities & Deliverables VirtusaPolaris has clearly defined activities and deliverables for each phase of the PRPC implementation methodology as depicted below:

VirtusaPolaris Business Process Competency Center (BPCC)With an experience of more than 100+ PRPC implementations, VirtusaPolaris has been able to harvest learnings and develop several technology and industry best practices into solutions. The solutions provide a wide array of opportunities to our clients to accelerate their BPM journey and implementation process.

Industry framework expertise

• New Business Backbone• Financial Services Backbone• Financial Crime Management• Insurance Industry Framework• Claims Service Backbone• CPM Business Frameworks • Healthcare Industry Framework• Smart Dispute (SD) • Smart Adjust (SA)• Smart Investigate (SI)• SI for Securities• Test Management Framework• Project Management Framework• Decision Management Framework

VirtusaPolaris’ Pegasystems lab

• Dedicated infrastructure including the latest versions of PRPC SmartBPM suite and frameworks

• Help clients simulate the migration/upgrade & complex technology integrations without significant investments

• Help customers simulate potential business problems, perform ‘what-if’ analysis and arrive at logical business solutions

• Platform to evaluate technology convergence of enterprise content & Portal, BI & BPM

VirtusaPolaris’ Pegasystems Service Offerings

Page 3: VirtusaPolaris’ Pegasystems Service Offerings · VirtusaPolaris’ Pegasystems Service Offerings ... (PRPC) and the vertical and ... (DCO) • PRPC Guardrails

Copyright © 2016 Virtusa Corporation. All Rights Reserved.VirtusaPolaris’ Pegasystems Service Offerings

VirtusaPolarisPolaris’ BPM-as-a-Service Cloud OfferingThe Business Process Competency Center core engine contains the following functional modules:VirtusaPolaris’ BPM-as-a-Service (BaaS) offers comprehensive support for clients em-barking on BPM cloud initiatives. BaaS is a three step-framework consisting of the fol-lowing activities:

• Consult. Focuses on educating stakeholders and understanding business pain areas. Utilizing assets such as ROI calculator and templates for assessment, VirtusaPolaris delivers a business case to justify cloud investments, along with an implementation roadmap

• Implement. Enables setup of a cloud infrastructure and subsequent development and deployment of the client’s BPM applications on the cloud

• Manage. Provides build monitoring and management tools for cloud infrastructure

VirtusaPolaris’ PRPC 6.3 expertise

• Developed a business process competency center platform on PRPC 6.2 and extended older versions of PRPC applications to 6.2/6.3

• Developed a tool kit to consult and support organizations migrating from previous PRPC versions to 6.2/6.3

VirtusaPolaris CPM expertise

• Large pool of certified CPM experts with diverse domain knowledge

• Experience with PRPC frameworks implementation while optimizing customer service workflows

• CPM implementation In Insurance, Healthcare & Financial Services domain

Success stories

• Large global mutual life insurance company partnered with VirtusaPolaris to build process management system [PRPC] for its core business - policy and claims. Over 200 use cases have been re-engineered, developed, and implemented. The customer has automated all processes and achieved over 30% reduction in cost.

• Leading global payment services company wanted to reduce fraudulent transactions and improve customer satisfaction through better service. VirtusaPolaris’ solution was designed around Pegasystems’ CPM framework. It assisted our client’s customers to manage their account changes in a secure and hassle-free manner allowing customer satisfaction levels to soar by a massive 50%.knowledge management framework to capture project knowledge

• Helped the client evolve their project delivery model and processes

With an experience of more than 100+ PRPC implementations, VirtusaPolaris has been able to harvest learnings and develop several technology and industry best practices into solutions. The solutions provide a wide array of opportunities to our clients to ac-celerate their BPM journey and implementation process.

Page 4: VirtusaPolaris’ Pegasystems Service Offerings · VirtusaPolaris’ Pegasystems Service Offerings ... (PRPC) and the vertical and ... (DCO) • PRPC Guardrails

For more information write to: [email protected] www.virtusapolaris.com

VirtusaPolaris, the market-facing brand of Virtusa Corporation and Polaris Consulting & Services, Ltd. is a leading worldwide provider of information technology (IT) consulting and outsourcing services that accelerate outcomes for Global 2000 businesses in banking and financial services, insurance, healthcare, telecommunications and media. Through a proven platforming methodology, domain expertise and technology innovation, VirtusaPolaris enables organizations to consolidate, rationalize and modernize IT operations. VirtusaPolaris’ preemptive outsourcing solutions allow businesses to improve efficiency and reduce costs. VirtusaPolaris’ digital enablement solutions empower companies to reimagine the customer experience, creating lasting value.

Virtusa Corporation is headquartered in Massachusetts, and together with Polaris, has 50 offices across North America, Europe and Asia.

Polaris Consulting & Services, Ltd. is a subsidiary of Virtusa Corporation. Copyright © 2016 Virtusa Corporation. All Rights Reserved.

About VirtusaPolaris

Managed Services Shared SupportThe shared support model provides:

• Innovative shared resource model for enabling on-demand production support

• SLA-based pricing• Access to VirtusaPolaris PRPC Practice assets and

accelerators• An enterprise-class support services using

domain-specific tools, processes, frameworks & methodologies

This helps customers achieve cost savings of 30% and more by reducing production costs and eliminating re-source overheads.

VirtusaPolaris’ PRPC Centric Service Offerings


Recommended