VirtusaPolaris Pegasystems Service Offerings

Copyright 2016 Virtusa Corporation. All Rights Reserved.VirtusaPolaris Pegasystems Service Offerings

BPM

VirtusaPolaris BPM and Pegasystems Superior customer experience requires an agile-orchestrated architecture. However, the very nature of getting work done is changing with the advent of digital technologies and a new era of millennial workers. These new paradigms are affecting the way we orchestrate and execute work in the Enterprise. Todays businesses are trying to drive even higher levels of knowledge worker productivity. To accomplish, you must integrate real-time analytics, social interaction and mobile access into business operations to allow people change the way they perform their job function.

BPM is now the critical glue for orchestrating multiple processes, functions and IT systems, transforming businesses and delivering a compelling, differentiated customer experience. Business leaders must also invest in new skills and roles that support digital business transformation.

VirtusaPolaris is a Pegasystems Platinum Partner with deep expertise in PegaRULES Process Commander (PRPC) and the vertical and technology frameworks in the Pegasystems portfolio. VirtusaPolaris has developed vertical applications using Pegasystems core PRPC platform and Solution Frameworks including Customer Process Manager (CPM), Smart Dispute, and Smart Investigate (SI).

VirtusaPolaris Pegasystems competency overviewVirtusaPolaris has built one of the largest teams of certified PRPC architects. A combination of technology, industry expertise, and a tightly-integrated global delivery model enables us to deliver high-impact solutions. Our success stories range from point engagements to large complex PRPC implementations. VirtusaPolaris has enabled several Pegasystems customers to develop and run successful BPM initiatives by leveraging deep expertise in important features of PRPC including:

Direct Capture of Objectives (DCO) PRPC Guardrails Virtual Enterprise Repository (VER)

VirtusaPolaris has been a strategic partner with Pegasystems for nearly a decade. They have one of the largest and most fully developed Pega consulting practices. VirtusaPolaris has been making substantial investments into develop-ing Pega-based solutions and consulting services offerings. Their investments into the Pega BPM Center of Excellence and SmartPaaS initiative offer our joint clients a very impressive ROI potential.

John Barone, Pegasystems Managing Director, Global Strategic Alliances

Copyright 2016 Virtusa Corporation. All Rights Reserved.

VirtusaPolaris PRPC implementationMethodologyVirtusaPolaris slivered, iterative implementation methodology for BPM applications focuses on developing stakeholder consensus in identifying key business outcomes and developing solutions to deliver those outcomes. We use an iterative process to rapidly develop prototypes and validate requirements. Our implementation methodology also features a seamless process of build & release management, integration & user acceptance testing, transition planning, production deployment services and continuous integration of build units for iterations.

Activities & Deliverables VirtusaPolaris has clearly defined activities and deliverables for each phase of the PRPC implementation methodology as depicted below:

VirtusaPolaris Business Process Competency Center (BPCC)With an experience of more than 100+ PRPC implementations, VirtusaPolaris has been able to harvest learnings and develop several technology and industry best practices into solutions. The solutions provide a wide array of opportunities to our clients to accelerate their BPM journey and implementation process.

Industry framework expertise

New Business Backbone Financial Services Backbone Financial Crime Management Insurance Industry Framework Claims Service Backbone CPM Business Frameworks Healthcare Industry Framework Smart Dispute (SD) Smart Adjust (SA) Smart Investigate (SI) SI for Securities Test Management Framework Project Management Framework Decision Management Framework

VirtusaPolaris Pegasystems lab

Dedicated infrastructure including the latest versions of PRPC SmartBPM suite and frameworks

Help clients simulate the migration/upgrade & complex technology integrations without significant investments

Help customers simulate potential business problems, perform what-if analysis and arrive at logical business solutions

Platform to evaluate technology convergence of enterprise content & Portal, BI & BPM

VirtusaPolaris Pegasystems Service Offerings

Copyright 2016 Virtusa Corporation. All Rights Reserved.VirtusaPolaris Pegasystems Service Offerings

VirtusaPolarisPolaris BPM-as-a-Service Cloud OfferingThe Business Process Competency Center core engine contains the following functional modules:VirtusaPolaris BPM-as-a-Service (BaaS) offers comprehensive support for clients em-barking on BPM cloud initiatives. BaaS is a three step-framework consisting of the fol-lowing activities:

Consult. Focuses on educating stakeholders and understanding business pain areas. Utilizing assets such as ROI calculator and templates for assessment, VirtusaPolaris delivers a business case to justify cloud investments, along with an implementation roadmap

Implement. Enables setup of a cloud infrastructure and subsequent development and deployment of the clients BPM applications on the cloud

Manage. Provides build monitoring and management tools for cloud infrastructure

VirtusaPolaris PRPC 6.3 expertise

Developed a business process competency center platform on PRPC 6.2 and extended older versions of PRPC applications to 6.2/6.3

Developed a tool kit to consult and support organizations migrating from previous PRPC versions to 6.2/6.3

VirtusaPolaris CPM expertise

Large pool of certified CPM experts with diverse domain knowledge

Experience with PRPC frameworks implementation while optimizing customer service workflows

CPM implementation In Insurance, Healthcare & Financial Services domain

Success stories

Large global mutual life insurance company partnered with VirtusaPolaris to build process management system [PRPC] for its core business - policy and claims. Over 200 use cases have been re-engineered, developed, and implemented. The customer has automated all processes and achieved over 30% reduction in cost.

Leading global payment services company wanted to reduce fraudulent transactions and improve customer satisfaction through better service. VirtusaPolaris solution was designed around Pegasystems CPM framework. It assisted our clients customers to manage their account changes in a secure and hassle-free manner allowing customer satisfaction levels to soar by a massive 50%.knowledge management framework to capture project knowledge

Helped the client evolve their project delivery model and processes

With an experience of more than 100+ PRPC implementations, VirtusaPolaris has been able to harvest learnings and develop several technology and industry best practices into solutions. The solutions provide a wide array of opportunities to our clients to ac-celerate their BPM journey and implementation process.

For more information write to: salesinquiries@virtusapolaris.com www.virtusapolaris.com

VirtusaPolaris, the market-facing brand of Virtusa Corporation and Polaris Consulting & Services, Ltd. is a leading worldwide provider of information technology (IT) consulting and outsourcing services that accelerate outcomes for Global 2000 businesses in banking and financial services, insurance, healthcare, telecommunications and media. Through a proven platforming methodology, domain expertise and technology innovation, VirtusaPolaris enables organizations to consolidate, rationalize and modernize IT operations. VirtusaPolaris preemptive outsourcing solutions allow businesses to improve efficiency and reduce costs. VirtusaPolaris digital enablement solutions empower companies to reimagine the customer experience, creating lasting value.

Virtusa Corporation is headquartered in Massachusetts, and together with Polaris, has 50 offices across North America, Europe and Asia.

Polaris Consulting & Services, Ltd. is a subsidiary of Virtusa Corporation. Copyright 2016 Virtusa Corporation. All Rights Reserved.

About VirtusaPolaris

Managed Services Shared SupportThe shared support model provides:

Innovative shared resource model for enabling on-demand production support

SLA-based pricing Access to VirtusaPolaris PRPC Practice assets and

accelerators An enterprise-class support services using

domain-specific tools, processes, frameworks & methodologies

This helps customers achieve cost savings of 30% and more by reducing production costs and eliminating re-source overheads.

VirtusaPolaris PRPC Centric Service Offerings