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VISN 21 Pharmacy TeamSierra Pacific Network
Communicating for ResultsCommunicating for ResultsOctober 25, 2009
Facilitator: Deborah DeNure
The Art of
Possibility
think about it believe it
get on board with it
Action Plan
AGENDA AGENDA Start Thinking: Whole Brain Advantage
Measuring Personal Preference
HBDI Individual and Team Work StylesWhat I Bring To The Team
Getting on Board with a Plan
Learning and Teaching StyleBreak Put Your Whole Brain to Work
Communication Walk-Around
ThinkAbout ListeningThinkAbout Talking to OthersThinkAbout Conversation/Feedback
On The Job Application
The Universe of Thinking Styles
What’s On Your Plate?
Team Project and Project Walk Around Map
The Beginning
Objective
This program is going to help you learn to:· Communicate with anyone, about anything, at any time –with
total understanding· Understand what you really want and get what you really need· Generate a conversation by listening· Create action steps for getting on board with a plan· Be more successful as a team
• TEAM EXERCISE: – “52 Pick Up” & Everyday Thinking
• Pick four cards• Rank them in order• Card one is my best attribute and best skill I
bring to the team• Card four is my least best skill I bring to the team
Describe a recent situation that you used all 4 cards you selected.
The Science
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Left Mode
Thinking P
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Upper Mode Thinking Processes
Lower Mode Thinking Processes
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C
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LOGICALANALYTICALFACT-BASED
QUANTITATIVE
ORGANIZEDSEQUENTIAL
PLANNEDDETAILED
HOLISTICINTUITIVEINTEGRATINGSYNTHESIZING
INTERPERSONALFEELING-BASEDKINESTHETICEMOTIONAL
WHOLE BRAIN MODEL
PROCESSING MODESCIRCLE your Preference
Cognitive / Intellectual
Visceral / Instinctual
Non VerbalVerbal
Lower LeftB
ControlledConservativePlannerOrganizationalAdministrative
AUpper Left
LogicalAnalyzerMathematicalTechnicalProblem solver
Lower RightC
InterpersonalEmotionalMusicalSpiritualTalker
DUpper right
ImaginativeSynthesizerArtisticHolisticConceptualizer
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ORGANIZED
SEQUENTIAL
PLANNED
DETAILED
HOLISTIC
INTUITIVE
INTEGRATING
SYNTHESIZING
INTERPERSONAL
FEELING BASED
KINESTHETIC
EMOTIONAL
LOGICAL
ANALYTICAL
FACT BASED
QUANTITATIVE
A
LOGICAL
ANALYTICAL
FACT BASED
QUANTITATIVE
HOLISTIC
INTUITIVE
INTEGRATING
SYNTHESIZING
INTERPERSONAL
FEELING BASED
KINESTHETIC
EMOTIONAL
ORGANIZED
SEQUENTIAL
PLANNED
DETAILEDB
LOGICAL
ANALYTICAL
FACT BASED
QUANTITATIVE
ORGANIZED
SEQUENTIAL
PLANNED
DETAILED
HOLISTIC
INTUITIVE
INTEGRATING
SYNTHESIZINGINTERPERSONAL
FEELING BASED
KINESTHETIC
EMOTIONAL C
LOGICAL
ANALYTICAL
FACT BASED
QUANTITATIVE
ORGANIZED
SEQUENTIAL
PLANNED
DETAILED
INTERPERSONAL
FEELING BASED
KINESTHETIC
EMOTIONAL
HOLISTIC
INTUITIVE
INTEGRATING
SYNTHESIZING
D
IMPACT OF DOMINANCE ON HOW WE SEE THE WORLD
© 1989-2000 Ned Herrmann Group
A
B
D
C
AnalyzesQuantifies
Is logicalIs critical
Is realisticLikes numbers
Knows about moneyKnows how things work
InfersImaginesSpeculatesTakes risksIs ImpetuousBreaks rulesLikes surprisesIs curious / Plays
Takes preventive actionEstablishes procedures
Gets things doneIs reliableOrganizes
Is neatTimelyPlans
Is sensitive to othersLikes to teachTouches a lotIs supportiveIs expressiveIs emotionalTalks a lotFeels
OUR FOUR DIFFERENT SELVES
BRAIN DOMINANCE FILTERS
© 1989-2000 Ned Herrmann Group
TEAMS
HBDI Results & Debrief
Review Profile
Any Surprises?
Find a Team Mate that is similar to your profile
Form a Group of similar profiles
HBDI ResultsIndividual and
Team
MAP OUT TEAM STRENGTHS
Preference Code:
Adjective Pairs:Profile Score:
A B C DQuadrant:
2
3
48
1
9
111
1
8
87
2
4
35
©2005 The Ned Herrmann Group
Result Comparison
• Explore– Strengths– Difference– Similarities– Cognitive Orientation
• Table Profile
Measuring Personal Preference
Welcome to Preference Island™!
HeterogeneousDominance Profiles
HomogeneousDominance Profiles
Heterogeneous groupsare capable of significantly greater creative
output than unbalanced or homogeneous groups.
7
Whole brain
teams are 66% more effective.
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The Whole Brain® Team Diagnosing
Aver
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Team
Pro
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RESULTS
Preference All Staff Map 2009
On The Job Application
RealisticCommonSense
IdealisticIntuitive
Cognitive Pragmatic
Visceral Instinctual
Dou
ble Dom
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Double DominantCerebral
Double DominantLimbic
Double D
ominant
Right
CREATIVENATURAL
LOGICALQUANTITATIVE
CRITICALANALYTICFACTUAL
CONCEPTUALSYNTHESIZINGMETAPHORICINTEGRATIVE
VISUAL
EMOTIONALHUMANISTICEXPRESSIVESENSORYMUSICAL
SEQUENTIALCONSERVATIVECONTROLLEDSTRUCTURED
DETAILED
THE UNIVERSE OF THINKING STYLES
A
B
D
C
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– Natural areas of interest
– Changes during stressful times
– Under-represented
– Over-represented
Getting on Board with a Plan
NO MATTER HOW “DIFFERENT” YOU ARE,
THERE ARE OTHER NORMAL PEOPLE LIKE YOUSOMEWHERE IN THE WORLD.
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Learning & Teaching Styles
Whole Brain Teaching & Learning
LogicalRational
Quantitative
Theoretical
OrganizedSequentialProcedural
Methodical
VisualConceptual
Simultaneous
Experimental
EmotionalExpressive
Interpersonal
Kinesthetic
A
B C
D
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UPPER
LOWER
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instinctual
Non-V
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WHOLE BRAIN TEACHING & LEARNING MODEL
Elements for a Learning Design• Charts• Graphs• Terminology Defined
• Mental Image• Mind Mapping• Big Picture Overview
• Step By Step• Practical Examples• Detail Instruction
• Group Project• Songs and Music• Hands on Activity
Clues At Work
Length of CALLLength of CALL
Short
By The Clock
Open Ended
Will Vary With
Excitement
Brain Dominance Leads to Performance Outcomes in Business, Learning and Life
Brain Dominance
Thinking Style Preferences (INTERESTS)
What we pay attention to (Motivations)What we learn bestWhat “turns us on?”
How we perform (Success)How we do businessHow we interact with the worldWhat we are most successful at
Communication Walk-AroundWe do it all day, everydayWe cannot exist without communicatingWe communicate in many different waysThere are always at least two people involved
–The sender and the receiverSometimes we have time to think about what
we are going to say – other times we do notIt is a two-way process
thinkAbout listening
What is the difference between Listening & Hearing?
• How do you listen?• What sort of things do you do? Don’t do?• Why are you an effective listener?
Do you listen for…..FACTS * STEPS * PEOPLE NEEDS * BIG PICTURE
EXPECTATIONS OF THE LISTENER 1
A Reacts unemotionally.
Wants precise facts
DReacts by thinking about it.
Prefers concepts
C
Reacts spontaneously.
Needs to feel enthusiasm
B
Reacts cautiously.
Requires neatness and punctuality
““WHAT?”WHAT?”
““HOW?”HOW?” ““WHO?”WHO?”
““WHY?”WHY?”
© 1987-2000 Ned Herrmann Group
What is the difference between Listening & Hearing?
• How do you listen?• What sort of things do you do? Don’t do?• Why are you an effective listener?
Do you listen for…..FACTS * STEPS * PEOPLE NEEDS * FUTURE*
A
B C
D
To have trust….
“I need to know I am dealing with someone who‘knows their stuff’ and has the right expertise…”
“Reliability and ‘coming through as planned’ are essential for me to feel trust…”
“I need to feel good about theperson..to sense that they understand my point of view…”
“I need to have the freedom tobe myself and feel that myuniqueness adds value…”
©2009 Used with Permission: DB Associates of WI, LLC – Created by The Ned Herrmann Group©2006
A
B C
DImprove our competitive edge through creativity and innovation and grow opportunities through a better “big” picture approach to how we serve our clients
Improve efficiency, productivity, save time and accelerate growth for bottom line results
Improve implementation, the quality of the deliverable(s) and plan for more timely response to opportunities
Improve customer/employee communication and relationships to better leverage the people resources we have
“Why Collaboration?”
©2009 Used by Permission DB Associates of WI, LLC Created by The Ned Herrmann Group ©2006
GIVING FEEDBACK
A UPPER LEFT
• Be precise & logical• Use facts• Pay attention to data
DUPPER RIGHT
• Be imaginative & holistic• Use Metaphor• Pay attention to ultimate
outcomes
B LOWER LEFT
• Be organized & structured• Use a step by step
approach• Pay attention to details
CLOWER RIGHT
• Be empathic & caring• Use eye contact• Pay attention to
feelings/relationships
© 1990-2000 Ned Herrmann Group
thinkAbout Talking to Others
On the Job Application – Key Ideas & Brainstorming
Teaching Coaching
MentoringFeedback
What’s On Your Plate?…
Anticipating Obstacles
Print One Obstacle on Each Plate
Develop Critical Thinking Skills
Project Walk-Around Process
Project Name:
What? Why?
How? Who?
© 1992-98 Ned Herrmann Group
Write Down A Fact
Write Down A Detail
Write Down A “what if”Or future outcome
Write Down A Person’s Name
3 WHAT | Analyze
Data-based Charts/graphs
Expert sources/citations
Terminology defined
Technical problems
Concise lecture
Clear objectives
Rigorous Q&A
2 WHY | Strategize
Learner choices/freedom
Big picture overview
Discovery activities
Content chunked
Mental imagery
Mind mapping
Brainstorming
4 HOW | Organize
Skill Practice
Detail instructions
Repetition and review
Step-by-step directions
Detailed agendas/outlines
Well structured discussions
Practical, concrete examples
1 WHO |Personalize
Group Projects
Hands-on activities
Ice Breaker/openers
Human interest stories
Small group discussion
Songs, music, or rhythm
Sharing personal reactions
ThinkAboutThinkAbout
AA
LearningLearning
StrategyStrategy
DesignDesign
BrainstormingBrainstorming
thinkAbout Conversation
The Whole Brain Communicator
3 WHAT (Analyze)
What is your objective?
What do you want to achieve?
What must everyone know?
What are the facts?
What facts back up what you are saying?
Are there any references/research?
2 WHY (Strategize)
Why are they involved?
Why are you talking to them?
Why do they need to know?
Why is it important to them?
What other significant issues are involved?
What are the main points to get across?
4 HOW (Organize)
How much time do you need?
Where will it occur?
What resources will you need?
How many people are involved?
What constraints are you under?
What approach will you use?
1 WHO (Personalize)
Who is the audience?
What do you know about them?
What is their profile/most/least preferred quadrants?
What language do they speak?
How do they like to listen?
What are you going to do to ensure they understand you?
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PROBLEM SOLVING APPROACH’S
Approach:• “Big picture” BrainstormingQuestions:• How does this fit in with our overall
strategy? • How can we approach this in a new
and different way?
Approach:• Teamwork, emotions, and feelingsQuestions:• Who needs to be involved? • How are they going to feel about it?
Approach: • Critical analysisQuestions:• Have you done any research? • Have you identified an expert?
Approach:• Organization and planningQuestions:• Do you have a plan? • What are your next steps?
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Believe it…..Getting on Board with a Plan
Use The Check Lists, resources, walk-around pad, desk flip and team members for Idea’s.
45 Minutes to put together a Plan for these processes
Teaching Vs. Coaching Vs. MentoringTeaching Vs. Coaching Vs. Mentoring
Training FeedbackTraining Feedback
You will have 5 minutes to demonstrate your ideas to the other team members.
Demonstration Time
• BRING IT
Seeing is… Believing
Seeing is… Believing
Seeing is… Believing
Seeing is… Believing
Some things have to be believed to be seen…..
Some things have to be believed to be seen…..
Evaluation
thinkAbout it!
My Action Plan is……….
[email protected] | 608-345-5435 | www.dbawi.com