Date post: | 15-Jan-2015 |
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Technology |
Upload: | asif-rehmani |
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Provide In-Context SharePoint Help for End Users when They need it most!
Presented by:
Asif RehmaniSharePoint MVP and MCT
SharePoint-Videos.com
Twitter:
#VisualSP
Asif RehmaniTrainer, SharePoint MVP & MCTFounder and CEO at SharePoint-Videos.com
Chicago, USA
Contact
Author
Trainer and ConsultantSharePoint MVP, MCTConference Speaker
SPCTechEdSPTechConSP ConnectionsSP FestDev IntersectionSP SaturdaysAnd many more…
AgendaFew slides in beginning, then mostly demo and discussion
The current state of affairs with SharePoint native help
The in-context Help solution for end users – available for free!
Steps on how to obtain the help system
Questions and Comments very welcomed!Q&A on GoToWebinar or comments on Twitter #VisualSP1 year membership to SharePoint-Videos.com (worth $199.50) giveaway
Target audience
Intranet ManagersSharePoint AdministratorsSharePoint guy/galCommunications SpecialistSharePoint Solution Analyst
SharePoint is everywhere and it’s an Awesome platform!
But the question is:
How many users actually use it and how much of the functionality is being used?
Adoption: Harder than it looks
SharePoint may be widely deployed but narrowly adopted
• Effective business users may be unenthusiastic tech adopters
• Organizations fail to meet training needs of users
• No going back: Once SharePoint is deployed, IT adopts a “burn the boats” strategy
SharePoint adopter frustrations
Unclear to end users “what’s in it for me?”
• Users frequently confused by:• Search• Page Layout• Web Parts• Views/Filtering • Permission model
SharePoint native Help is… well, not helpful
Impact of weak adoption support
• Temporary loss of productivity (“real work” gets behind schedule)
• Greater burden on SharePoint Support:
80-85% of calls to a help desk are “how-to” calls (vs. break-fix) – John Custy IT Service Management Thought Leader
How do people really get help?• More than 60% say they get
technical help primarily from Google1
• Knowledge workers spend 25% of their time searching for information – and that’s only for successful searches; another 9% of their time on unsuccessful searches2
• Two hours of every 8-hour workday searching, plus 43 minutes of utterly wasted time
1. (2014 survey, Peter Dorfman Creative Services)
2. (2008 survey, Google)
“If you have a technical question or problem with a product you use (anything from an electric toothbrush to long term care insurance), what medium do you choose most often (if you have a choice) for getting help?”
VisualSPTM Lite – available now at no cost to you!
• Software solution from SharePoint-Videos.com• Available for SharePoint 2010, 2013
and Office 365• Provides uniform, context-sensitive
user experience across multiple site collections
• Unlike native SharePoint, provides help content from a Help tab that blends into the user interface
• Helps users when They need it most
• Menu of help items for this specific page and context
List of in-context Help ItemsHelp Tab
The Solution: On board help in-context
Benefits of VisualSP• Greater odds of successful
adoption• Fewer errors• Faster ROI on the SharePoint
investment• Reduced burden on the
SharePoint Support team
What current users are saying:
“VisualSP has proven an invaluable resource. Instead of having to wait for their questions to be answered, or for training to be offered at their location, our end users can access the information they need on the spot when they need”
Robin L. WitcherSharePoint Administrator and End-User Trainer West Georgia Technical College
“Modine is happy to partner with SharePoint-Videos.com. We have been able to set SharePoint baseline knowledge in our organization for both business users and IT.”
David WebsterManager – Web ApplicationsModine Manufacturing
To grab your copy of VisualSP Lite, go to:
http://sharepoint-videos.com/visualsp-lite
Questions and Feedback? Get in touch:
[email protected](630) 786-7026
Available for:
SharePoint 2010SharePoint 2013
SharePoint Online