JAARVERSLAG 2014Vlaamse Dienst voor

Arbeidsbemiddeling en Beroepsopleiding

KEY FIGURES 2014Vlaamse Dienst voor Arbeidsbemiddeling en Beroepsopleiding

Flemish Employment and Vocational Training Agency

SAMEN STERK VOOR WERK

One of VDAB’s most basic tasks is to

intermediate between job seekers and

employers. We do not act in a vacuum,

but instead take a realistic view of

today’s employment market. Therefore

we will first take a look at ‘the world

of VDAB’, or the actual employment

market data that influences our work.

In 2014 we recorded 246,134 vacancies in the Normal Economic Circuit without Temporary Employment Work. 159,088 of these were reported directly to VDAB (not through recruitment and selection agencies), an increase of 3.5% from the previous year.

5.8While from the global perspective, 5.6 unemployed Job seekers were available for each open job vacancy at the end of 2013, the tension indicator had risen slightly to 5.8 at the end of 2014.

Face-to-face-contacts34% of the 497,814 registrations in 2014 were done via VDAB counsellors.

OnlineIn 2014 we registered 34,925,387 visitors on the VDAB website. This represents some 95,686 consultations per day. Apart from the vacancy data base, the training data base, My Career and My VDAB are the applications that are most visited by employers. 390,083 job seekers were offered one or more vacancies via the automatic matching. vdab.be

Service lineThe Service Line had 248,866 contacts with clients, 7% more than in 2013.

0800 30 700

Every working day from 8 am to 7 pm.

: )

The Youth Employment Plan wants to conclusively reach young people 4 months after labelling. In 2014 VDAB conclusively reached 66,753 young people within 4 months of labelling, which is 93.18% of the young people labelled.

The Youth Employment Plan wants to provide young people with options that are tailored to their require-ments within 4 months of registration. On an annual basis 37,308 young people accepted a service offered by VDAB in the form of intensive, customised coaching, first work experience, (traineeships, IBO, WIJ), vacancies or training opportunities tuned to their requirements. This is 52.08% of the young people that were labelled.

After 4 months, 63% were no longer unemployed, and 51% were already in work.

At the end of December 2014, 33.7% of job seekers over the age of 50 had found work within 12 months of registering.

Intensive counselling and employment servicesOn the basis of these two tenders, VDAB referred 26,198 clients in 2014, and this is almost 20% more than the proposed number of 21,980 guaranteed trajectories. At the end of their training trajectory with the partner, around 73% of the Job seekers had found work.

After activation coaching • 35% of the participants had overcome enough

obstacles to be able to perform paid work in the normal or social economic circuit. Half of them are already employed.

• 19% has attained the minimum employment care level.

• The other 54% turned out to be not suitable for this kind of coaching and in need of more long-term help and appropriate welfare assistance.

I want work

There was a slight decrease in youth

unemployment, which is conjuncture-

sensitive: at the end of 2014 we

counted 45,092 job seekers under the

age of 25, 5.2% less than a year earlier.

5,294 The number of people in 2014 who used the job application help desk, an online service on our website, rose to 5,294. Anyone can contact this help desk to ask the e-coaches for feedback or help with applying for a job. It is not necessary to register with VDAB or to be on our files: the only requirement is access to internet as coaching is provided through e-mail, chat or video conversations. This service to prepare people for a job interview through a video conversation was launched in early 2014. Although it was only offered to a limited number of people it immediately proved to be popular. 249 people used it to practice for a job interview.

Outflow to employment

Job seekers younger than 25 years of age

57%

60%

60%

61%

58%

55%

60%

65%

Dec-2010 Dec-2012 Dec-2014

BO target JOP target % Outflow

47.5%

50%

50%

50%

48%

45%

50%

55%

Dec-2010 Dec-2012 Dec-2014

BO target JOP target % Outflow

Job seekers between 25 and 50 years of age

Target Group Youth Job Plan

Inflow period: September 2013 - August 2014

result 4 months after labelling

Target Group Youth Job Plan 71,638 100%

Conclusive reach (European) 93.2%

Outflow to work 51.3%

Included in the VDAB action 52.1%

Vacancy offers received 66.9%

Target Group Totally Customised

Inflow period: January 2013 - December 2013

result 12 months after inflow

Target Group Totally Customised 144,782 100%

Conclusive reach (European) 96.6%

Outflow to work 47.8%

Included in the VDAB action 53.8%

Vacancy offers received 78.0%

Target Group Systematic Approach 50+

50-55 years of age – Inflow period: January 2013 – December 2013, result 12 months after inflow

56-57 years of age – Inflow period: April 2013 – March 2014, result 9 months after inflow

58 years of age and older – Inflow period: June 2013 – June 2014, result 6 months after inflow

50-55 y. 56-57 y. 58+ y.

Target Group Active 50+ 100% 16,007 2,619 2,728

Conclusive reach (European) 96.8% 96.2% 96.4%

Outflow to work 39.6% 19.8% 11.4%

Included in the VDAB action 66.0% 63.2% 19.4%

Vacancy offers received 66.7% 10.3% 2.8%

30%

36%

33%

35%

34%

25%

30%

35%

40%

Dec-2010 Dec-2012 Dec-2014

BO target JOP target % Outflow

Job seekers over 50 years of age

11.5%

14% 15%

15%

10%

15%

20%

Dec-2010 Dec-2012 Dec-2014

13%

BO target JOP target % Outflow

18% 19%

21%

19%

15%

20%

25%

Dec-2010 Dec-2012 Dec-2014

19%

BO target JOP target % Outflow

Job seekers more than one year unemployed

Target Group Curative Action

Employees hit by collective dismissal

Job seekers from disadvantaged groups

Conclusive Activating Restructuring

Inflow period: July 2013 - June 2014

result 6 months after inflow

Target Group Collective Dismissal 8,023 100%

Conclusive Reach (European) 97.0%

Outflow to work 53.2%

Included in the VDAB action 65.6%

Target Group Curative Action

Inflow period: July 2013 - June 2016

result 6 months after labelling

Target Group Curative 6,718 100%

Conclusive reach (European) 91.6%

Outflow to work 31.8%

Included in the VDAB action 58.5%

22%

19% 19%

12% 11% 11%

9% 9% 10%

24%

21% 20%

10%

5%

15%

20%

25%

30%

Dec-2010 Dec-2012 Dec-2014

PmAH Foreigner Low-skilled Elderly

41%41%

46%

52%

35%

40%

45%

50%

60%

55%

Dec-2010 Dec-2012 Dec-2014

53%

BO target JOP target % Outflow

I want someone who fits in my company

65,514 vacancies filledThe filling percentage rose slightly this year, from 80.9% in 2013 to 81.0% in 2014. In absolute figures this meant that 65,514 out of a total of 80,898 vacancies were filled in 2014. 50% of the vacancies were filled within 41 days.

What we offerVDAB uses its website to offer as many vacancies as possible to all job seekers. In 2014, the cumulative total of received vacancies was 795,080.

This is an annual increase of 11.1% in comparison to 2013.

Satisfaction among employersMost employers (86%) consider our information provision to be good to excellent. Employers also said that satisfaction with the way in which their vacancies were handled had increased since last year. Their score increased to an average of around 66%.

I want trainingFrom January until December 2014 the competency centre reached out to 67,400 job seekers. The number of training hours completed increased on an annual basis: throughout 2014, the CC facilitated 15 million hours of training.

At the end of 2014 68.3% of former course participants were back at work within 6 months of the competency- enhancing training.

5,502 Our competency centre’s infrastructure was made available free of charge to pupils in the final year of secondary education. In the school year 2013-2014, for the sixth school year in a row, pupils from TSO BSO and BUSO followed a 72 hour training course for a total of 5,502 training events and/or 108,713 hours. Most of the courses were in construction, industry and logistics.

88 In 2014, 88 training courses were given that led to a diploma in secondary education/a SenSe certificate (Se-condary-after-Secondary)/ a Higher Vocational Education (HBO) diploma or a professional Bachelor diploma.

17,500 From January to December 2014, VDAB reached over 17,500 people with work places or coaching on the work floor (separate from a training course in the competency centre).

Reach of web learningTrainee satisfaction

80%

80%

70%

65%

75%

80%

85%

2014 - I

BO Target JOP Target

2014 - II

72%

71% 15

10

20

25

30

35

Dec-2010 Dec-2012 Dec-2014

Persons

Persons(x 1,000)

BO Target JOP Target

24.4

24.1

31.7

50.5%

70%

61%

65% 68%

50%

45%

55%

60%

70%

75%

65%

Dec-2010 Dec-2012 Dec-2014

BO Target JOP Target % Outflow (DP12)

Outflow to work after competence-strengthening actions

50

45

55

60

70

65

12

11

13

14

15

16

Dec-2010 Dec-2012 Dec-2014

Persons (left side)

Persons(x 1,000)

Hours (x 1,000,000)

BO Target JOP Target Hours (right side)

Reach of actions in the competence centres

Competence enhancement

4000

0

8,000

12,000

16,000

2010 2011 2012

Target Number

11,000 12,000

15,500

13,01211,801

2013

13,500

11,88112,521

2014

17,000

14,951

2012

2013

BO Target JOP Target Number of persons

15,037

15,641

201417,582

Individual Vocational Training Reach of competence-strengthening

IVT: unsatisfactory stoppages Conclusive language policy for non-native speakers

Inflow period: July 2013 – June 2014

result 6 months after inflow

Target Group Language Policy 7,956 100%

Conclusive Reach (European) 91.2%

Outflow to work 26.4%

With NT2 action or pathway 64.5%

23.3%

17%

18%

19%

20%

21%

22%

23%

24%

25%

2010 2011 2012 2013 2014

Our partners

76% and 81.5% satisfaction Increase in satisfaction among the partners compared to 2013:

• among operational partners: 76% satisfaction

• among institutional partners: 81.5% satisfaction.

This means that we performed much better than the management agreement (MA) and annual business plan (ABP) objectives.

1,228 Activation care concerning tender

Looking for work outside of FlandersThe labour market situations in the Flemish, Walloon and Brussels-Capital Regions greatly differ from each other. Yet, Synerjob, the association of public services for employment and vocational training in Belgium, was es-tablished to promote interregional cooperation precisely because the proximity of the different regions offers opportunities.

This makes it possible to exchange tens of thousands of vacancies each year. In 2014 81,046 Flemish job vacancies were received by Le Forem, while 68,268 were received by Actiris.

Wallonia5,728 validated Flemish jobs were offered to job seekers in Wallonia. In addition to this, VDAB and FOREM set up several job dates that introduced Flemish employers to Walloon job seekers.

Thanks to these mixed-team events, at least 1,805 people from Wallonia found a job in Flanders.

BrusselsIn 2014, 1,114 vacancies offering 1,620 jobs, were passed on to Actiris. For this Actiris mobilised a total of 7,586 Job seekers in Brussels. They were invited, informed, screened, prepared and coached. 1,820 people from Brussels found a job in Flanders thanks to the action undertaken by the focussed intermediary services.

Europa VDAB set up a close collaboration with public em-ployment services in other European member states through the EURES network. VDAB deploys this network to fill structural bottleneck vacancies in Flanders with candidates from other European countries that have a job market surplus. In concrete terms this involves vacancies for engineers, IT specialists and nurses that we cannot fill in the mid or long-term in Flanders with our own and/or Brussels and Walloon labour reserve. The VDAB has been able to fill 375 job vacancies in this manner from May 2012 up until the present.

Some job seekers are faced with obstacles on their path to employment, such as MMPP problems (medical, mental, psychological or psychiatric impairments) or social and/or psychosocial barriers. Care coaching, i.e. customised counselling, works very hard to first tackle these very obstacles in pathways to employment. In 2014, 1,228 customised counselling pathways were initiated. The intended objective of 1,100 was thus significantly exceeded.

478 Engaging and empowering group training for job seekers living in poverty in October 2012, VDAB initiated the integrated work/well-being pathways. This includes both an individual component and a group component. The objective of this group component is for job seekers living in poverty to exchange experiences, coupled with job orientation and job application support. In 2014, 478 work/well-being pathways were initiated.

4,681 staff membersOn 31 December 2014, VDAB employed 4,681 people. This noticeable decrease was caused by sustained optimisa-tion efforts that involve analysing staffing needs and actively searching for alternative solutions to external recruitment

Staff members in terms of their employment status

2014 Male Female Total

Statutory 513 1,826 2,339

Contractual 244 991 1,235

Coaches 607 500 1,107

Total 1,364 3,317 4,681

Number of males and females

2014 Male Female Total

Number 1,369 3,312 4,681

Age structure

2014 - 30 y. 30-39 y. 40-49 y. + 50 y.

Number 252 1,122 1,345 1,962

% 5% 24% 29% 42%

Ratio staff number / FTEs

2014 number FTEs

4681 3,943.05

Females in middle management positions

Number of female staff 3,313

Total number of staff 4,681

% female staff 71%

% females in middle management 26%

Target % females in middle management 30%

Staff with a migration background

Number 267

% 5.7%

Target 5.1%

Staff with work disability or chronic illnesses

Number 131

% 2.8%

Target 2.5%

- 30 y. 5%

30-39 y. 24%

40-49 y. 29%

+ 50 y. 42%

Central servicesKeizerslaan 11, 1000 Brussel T 02 506 15 11 - vdab@vdab.be

Labour market management

• Provincie Antwerpen provincial manager: Luc Hostens Somerstraat 22, 2018 Antwerpen T 03 202 17 11

• Provincie Limburg provincial manager: Hilde Baerten Thonissenlaan 47, 3500 Hasselt T 011 26 06 26

• Provincie Oost-Vlaanderen provincial manager: Freddy Van Malderen Kongostraat 7, 9000 Gent T 09 265 49 15

• Provincie West-Vlaanderen provincial manager: Robert De Clercq Koning Albert I-laan 1.2 - 8200 Brugge St.-Michiels T 050 44 04 53

• Provincie Vlaams-Brabant provincial manager: Johan Viaene Diestse Poort 6, 3000 Leuven T 016 29 86 70

Other servicesComplaints management

H. Consciencestraat 5-7, 2800 Mechelen

T 015 28 15 39

Competence centres

• Provincie Antwerpen provincial manager: Ann Vroonen Somersstraat 22, 2018 Antwerpen T 03 202 17 11

• Provincie Limburg provincial manager: Marc Cloostermans Thonissenlaan 47, 3500 Hasselt T 011 26 06 31

• Provincie Oost-Vlaanderen provincial manager: Arne Theylaert Kongostraat 7, 9000 Gent T 09 265 49 30

• Provincie West-Vlaanderen provincial manager: Bram Lievrouw Koning Albert I-laan 1.2, 8200 Brugge St.-Michiels T 050 28 86 30

• Provincie Vlaams-Brabant provincial manager: Luc Borms Witherenstraat 19, 1800 Vilvoorde T 02 255 92 85

• Regionale Dienst Brussel provincial manager: Geert Pauwels Wetstraat 95, 1040 Brussel T 02 235 18 62

EURES offices

• Somersstraat 22, 2018 Antwerpen T 03 202 18 27

• Kongostraat 7, 9000 Gent T 09 265 47 31

• Rijselsestraat 57, 8500 Kortrijk T 056 24 74 14

• Leuvensesteenweg 72, 3290 Diest T 013 32 23 36

• Pastorijstraat 7, 3620 Lanaken T 089 73 92 70

• Koning Albert I-laan 1.2, 8200 Brugge St.-Michiels T 050 44 04 97

VDAB address list

More information: visit vdab.be or call 0800 30 700