VMware Business Case for Desktop Virtualization Information Guide

7/30/2019 VMware Business Case for Desktop Virtualization Information Guide

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The Business Case forDesktop VirtualizationI N F O R M A T I O N G U I D E


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2BUSINESS CASE FOR DESKTOP VIRTUALIZATION

IntroductionManaging Traditional

Personal Computers

The Advantages of

Virtual DesktopsSummary

Additional

Resources

About the Authors

and Contributors

Introduction

The end user computing landscape is evolving from an environment based primarily on personal computers running Windows applications

to an environment where users:

Movebetweenendpointdevicesduringtheworkday(desktopcomputers,laptops,tablets,andcellphones)

Expecttobeabletostayconnectedtotheirprofessionalandpersonalnetworksviamobileelectronicdevices

Wanttheirdatatobeavailablefromanyoftheirdevices

Wanttheirapplicationstobeavailablefromanydevice.TheseapplicationsincludenotonlylegacyWindowsapplications,butalsoweb

applications,SaaSapplications,andserver-basedapplications.

Inthismobileuser-anddevice-centricenvironment,ITmustprotectdatasecurityandcontroluseraccesstodataatthesametimeasit

managestherangeofapplicationsanddevicesforallusers.Thesingleoperatingsystemandsingledeviceperuserisamodelofthepast.

VMwareoersanendusercomputingsolutionthatmeetsthechallengesofprovidingforamobileworkforce,withoutcompromising

ITcontrolortheoperationalecienciesofexistingmanagementprocesses.VMwareproductsincorporatetheneedsofbothITandendusers.

Why Choose

VMware View?

Are You

Considering

Virtual Desktops?

Video: Building the Platorm or the Post-PC Era. VittorioViarengo,Vice-PresidentofDesktopProductMarketingat

VMware,givesanoverviewoftheVMwareEndUserComputingvisionforthejourneytothecloud.
http://www.youtube.com/watch?v=QqUZb0sW0Vo&feature=relmfuhttp://www.youtube.com/watch?v=QqUZb0sW0Vo&feature=relmfu


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors

Figure 1:VMwareEndUserComputingJourneytotheCloud

InthisdiagramoftheVMwareEndUserComputingjourneytothecloud,endusershavesecureuniversalaccessviatheirchosen

devicestotheirdesktops,applications,anddatainthecloud.Auniversalservicesbrokerconnectsuserstothiscloudwithpoliciesthat

controlaccessandprotectdata.

AtVMworld2011,VMwareannouncedthisvisionforthepost-PCera.ThevisionrecognizestheneedtodeliverlegacyWindowsand

enterpriseclient/serverapplicationsalongsidenewerapplicationtechnologies.

Why Choose

VMware View?

Are You

Considering

Virtual Desktops?

HorizonMobile

Zimbra

Strides

Socialcast

SlideRocket

HorizonApplication

Manager

View

ThinApp

ProjectAppBlast

ProjectOctopus


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors

VMwarehasaproductforeachofthestepsoftheEndUserComputingjourneytothecloud.Someoftheseproductsarepartofthe

VMwareproductsetalready,andothersareunderdevelopment.FollowingarethespecicVMwareproducts:

VMware View: Virtualdesktopsasamanagedservice

VMware ThinApp: Virtual applications as a managed service

Project AppBlast:HTML5-baseddeliveryoflegacyapplicationsviaawebbrowser

Project Octopus:Securedatashareandsync

Horizon Application Manager: Now,policy-basedmanagementofapplications(SaaS,webapplications,ThinAppvirtualizedWindows

applications,andenterpriseapplications).Soon,policy-basedmanagementofallpublicandprivatecloudservices(desktops,

applications,anddata).

Horizon Mobile:Asecure,managed,andpolicy-drivenvirtualsmartphoneforwork,isolatedandprotectedinsideapersonal

smartphone

Cloud-basedsocial/collaborativeapplications,designedformobility:

Zimbra: Open-sourceemailandcollaboration

Strides:Socialtaskmanagement

Socialcast:Enterprisesocialnetworking

SlideRocket: Online presentation software

Why Choose

VMware View?

Are You

Considering

Virtual Desktops?


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors

TherststepinthejourneytothecloudistointegrateVMwareViewandThinAppintoyourdatacenter.Viewisthebrokerbetweenend

usersandthecloudofdesktops,applications,anddata.

Figure 2: TheFirstStepintheEndUserComputingJourneytotheCloud

Why Choose

VMware View?

Are You

Considering

Virtual Desktops?

View Broker

View

ThinApp

Video: VMware View 5.0 and End-User Computing.ChrisYoung,formerVice-PresidentandGeneralManager,EndUser

Computing,VMware,discusseshowthenewversionofVMwareViewmeetstheneedsofITandendusers.
http://www.youtube.com/watch?v=keSioXs39_Y&feature=results_video&playnext=1&list=PLB23C0C5F02F22B12%20]http://www.youtube.com/watch?v=keSioXs39_Y&feature=results_video&playnext=1&list=PLB23C0C5F02F22B12%20]


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors

Why Choose VMware View?

VMwaresjourneytothecloudforEndUserComputingsatisestheneedsofbothITand

end users:

ITisconcernedwithsecurity,compliance,andeciencyofthedesktopandneedstomanage

andsetpoliciesforusers,applications,anddata

Endusers,inlocalandremoteocesandworkingfromhomeorwhiletraveling,requireaccess

to their data and applications from a large variety of mobile devices

Builtontheindustry-leadingvirtualizationplatform,VMwarevSphere, VMware View enables

youtodelivervirtualdesktopstoanydevicewithallthebenetsofcentralizedenterprise

desktopmanagement.Youcandeploydesktopinstancesrapidlyfromsecuredatacentersto

facilitatehighavailabilityanddisasterrecovery,protecttheintegrityofenterpriseinformation,

andremovedatafromlocaldevicesthataresusceptibletotheftorloss.

The key benets o VMware Viewtokeepinmindare:

ThepoweroftheunderlyingVMwareinfrastructure,vSphere,withallofitsfunctionality

Easeofsetupandmanagement:onemanagementconsole

PCoIPremotedesktopprotocol:optimizedoutoftheboxtogiveyouhighperformanceovera

LANorWAN,withautomaticadjustmenttonetworkspeedandlatency

Integrateduserprolemanagementsystem(ViewPersonaManagement)

Applicationvirtualizationsoftware(ThinApp)

Ooadingofantivirusprotectiontoavirtualappliance(vShieldEndpoint)

Managementoflinked-clonedesktopimages(ViewComposer)

AccesstoViewdesktopsfromallpopularmobiledevices:WindowsandMaclaptops,Android

tablets,andiPads

ByincludingVMwaresapplicationvirtualizationsoftware,ThinApp,withyourView

implementation,younotonlyeliminatetypicalapplicationcompatibilityissues,butalsodeliver

amorereliablecomputingenvironment.Asanaddedbonus,ViewandThinApparecompatible

withyourexistingautomateddistributiontechnologiesforapplicationandpatchdeployment.

Understandingthatour

clinical delivery teams are

one o the most mobilesetofusers,Iknewwe

hadtolookoutsidethe

traditionaldesktopdelivery

method.Havingthe

abilityforyourdesktop

to securely ollow you

anywhere,whileproviding

anuncompromiseddesktop

experience,wasacrucial

requirementinmakingthe

decisiontogowithVMware

View.Whencostsavingis

anoutcome,thatmakesmy

decisioneveneasier.

TrevorDerkatz,CIO,

PrairieNorthHealthRegion,

Saskatchewan,Canada

Why Choose

VMware View?

Are You

Considering

Virtual Desktops?
http://www.vmware.com/products/view/overview.htmlhttp://www.vmware.com/files/pdf/view/VMware-View-Datasheet.pdfhttp://www.vmware.com/files/pdf/view/VMware-View-Datasheet.pdfhttp://www.vmware.com/products/view/overview.html


7/337BUSINESS CASE FOR DESKTOP VIRTUALIZATION


Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors

Are You ConsideringVirtual Desktops?

Thispaperisforbusinessdecision-makerswhoarecurrentlyconsideringavirtualdesktop

implementationsotheycancontinuetheirjourneytothecloud.Thefocusisontimeyou

cansaveindesktopadministrationbydeployingaVMwareViewsolution.Statimesavedin

desktopmanagementcanbeappliedtootherprojectsonyourroadmap.

Whenistherighttimetotakethevirtualdesktopstep?Manyorganizationsndthatinstead

ofrefreshingobsoletephysicalcomputerswithnewdesktopcomputers,theycaninstead

divertfundstoavirtualdesktopimplementation.Legacyhardwarecanberepurposedas

clientdevices,oryoucanpurchaselessexpensivethinclients.Theremainingfundscanbe

devotedtothevirtualdesktopimplementation.

The Numbers

Return on investment:IDC(Table2)founda367%medianve-yearreturnoninvestment

(ROI)withaVMwareViewimplementation.Thepaybackperiod,thepointatwhich

dollarsinvestedwereequaltodollarssaved,was5.61monthsfollowingdeployment.

Cost of infrastructure and labor:ThecostofinfrastructureandlaborforaVMwareView

implementationis50%ofthecostforaphysicalPCimplementation( IDC,Figure3).

(Thisistheaveragecostoverave-yearperiodandincludesuserdevices,hardwareand

softwareinfrastructure,andlabor.)

Labor costs:Withtheinfrastructurecostseliminatedfromtheequation,laborcostsare

reducedbyapproximately57%peruserperyearwithaVMwareViewvirtualdesktop

implementation,comparedtophysicaldesktops( IDC,Table1*).Thispaperfocuseson

thelaborsavedwithaVMwareViewimplementation.

Video: Seattle University.SeattleUniversitymovedtoaVMwareViewvirtualdesktopsolutioninsteadofreplacing

obsoletephysicaldesktopcomputers.TheITdepartmentrepurposedlegacyhardwareasViewClients.Inaddition,they

providedstudentswiththeabilitytoaccesstheirdataandapplicationsfromtheirowndevices,fromwherevertheyare.

Wewantedtonda

solutionthatdidntrequire

ustostayonthatthree-yearrefreshcycletokeepupwith

student technologies and

student application needs

wewereabletotakeallof

the money that we would use

fordesktopsandapplythem

towardsaserverandVMware

Viewinfrastructure.Wewere

able to continue using our old

hardware and really prolong

thelifeofthathardware.

MattByers,SystemsAdministrator,

SunGardHigherEducationatSeattle

University,Seattle,Washington

Why Choose

VMware View?

Are You

Considering

Virtual Desktops?
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-Seattle-University-11Q4-EN-Video.flv&fSource=VMware-Seattle-University-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-Seattle-University-11Q4-EN-Video.flv&fSource=VMware-Seattle-University-11Q4-EN-Video.Flvhttp://www.vmware.com/a/customers/product/3?sort=a&next=81http://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-Seattle-University-11Q4-EN-Video.flv&fSource=VMware-Seattle-University-11Q4-EN-Video.Flvhttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282




Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors

Thisdiscussionoutlinesthechallengesincurrentdesktopmanagementprocessesandthen

describeshowaViewimplementationcanchangetheseprocessesandsavetime.These

recommendationsarebasedonVMwarebestpracticesandontheexperiencesinsuccessful

customerdeploymentsofView.

WewillfrequentlyreferinthispapertoastudycarriedoutbyIDC: Quantiying the Business

Value o VMware View.ThisstudyfocusedonasetofVMwareViewcustomerswhohave

reapedthenancialbenetsofaViewvirtualdesktopimplementation.*

*TotalhoursspentperdesktopinatraditionalPCimplementationwerecalculatedfromIDCguresgiveninTable1oftheMay2011versionof Quantiying the Business Value o VMware View.The

guresusedinthecalculationswere1)laborhourssavedwithViewand2)thepercentreductioninlaborrequiredforView,ascomparedtoatraditionalPCinfrastructure.RelatedrowsintheIDCtablewerecombinedtoresultinthelargercategoriesdiscussedinthispaper.

WithVMwareView,Ican

honestly say that there are

months that go by where Idonthavetothinkaboutthe

inrastructure because it

justworks.Thescalability

and the perormance are

reallythere,andIamvery

grateul not to have to

worryaboutit.

ChrisHouse,SeniorNetwork

Analyst,MetroHealth,Michigan

Video: Improving the Physician Experience Through Desktop

Virtualization, Metro Health.MetroHealthinMichiganimplemented

aVMwareViewsolutiondeliveredinpartnershipwithOpenSystems

Technologies.Thevideoshowcasesthemobileenduserexperienceof

Dr.BradleyJ.Clegg,DO,MetroHealthHospital.

Why Choose

VMware View?

Are You

Considering

Virtual Desktops?
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://www.youtube.com/watch?feature=player_embedded&v=G5XzsNkAVhghttp://www.youtube.com/watch?feature=player_embedded&v=G5XzsNkAVhghttp://www.youtube.com/watch?feature=player_embedded&v=G5XzsNkAVhghttp://www.youtube.com/watch?feature=player_embedded&v=G5XzsNkAVhghttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282




Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors

Managing Traditional Personal Computers

Althoughthecapitalexpenditurerequiredfortraditionalpersonalcomputersandstoragehasdecreasedovertime,theoperationalcost

ofmanagingindividualphysicaldesktopcomputershasincreasedbecauseofrisinglaborcostsandtheescalatingcomplexityofdesktopmaintenancetasks.TheoperationalcostofpersonalcomputingisthemostsensitiveareaofexpendituresforITdepartments,andthisis

alsotheareawhereaVMwareViewvirtualdesktopimplementationcanreducethetotalcostofownership.

The repeating stages of a personal

computerlifecycle,asillustrated,are:

Procure

Image

Test

Deploy

Secure

Retire

ThemanagementofthephysicalPClifecycleconsumesagreatdealoftimeforITdepartments.AVMwareViewvirtualdesktopsolution

canshortcutandeveneliminatesomeofthisdesktopmanagementandtherebyreducetheoperationalcostsofdesktops.Withavirtual

desktopsolution,theamountoftimesavedperdesktopismultipliedbyhundredsorthousandsofusers.

Figure 3:ManagingthePersonalComputerLifecycleStages

Manage PCs

Deploy

ImageRetire

TestSecure

Procure


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors

BUSINESS CASE FOR DESKTOP VIRTUALIZATION

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support

The Advantages of Virtual Desktops

WewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtual

desktopsolutioncanrelievethosecosts:

Desktophardwareandsoftwaredeployment

Useradministration

Imageandapplicationmanagement

Desktoppatchmanagement

Desktopdatasecurity

Desktopdisasterrecoveryanddatabackup

Desktophelpdeskandsupport


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors


Desktop Hardware andSoftware Deployment

Mostenterpriseshaveaheterogeneousdesktopcomputinglandscape,withamixofdierent

hardwaretypes,peripheraldevices,drivers,screenresolutions,applications,andapplication

versions.AsingleITorganizationtypicallysupportsthecongurationandrolloutofhardware

andsoftwareinthismixedenvironment.

Current Challenges of Desktop Hardware and

Software Deployment

Deployingadesktopcomputertoeachuserinvolvesordering,receiving,tagging,andchecking

thecomputer,andthenconguringapplicationsandcorporatesettings.Testingandsecuring

thedesktopcomputeraddtothedeploymenttime.Aftertheuserreceivesthedesktopcomputer,moretimeisspentininitialsetupandsupportuntilthenewcomputerisfully

productivefortheuser.

Virtualization Impact on Desktop Hardware and

Software Deployment

Thetimedierencebetweenconguringanddeployingaphysicaldesktopanddeployinga

virtualdesktoptoauserissignicant.Forexample,withView,itcantakeonlyeightminutesto

deployaViewvirtualdesktoptoauser.Theprocessofcopyingavirtualimageandassigning

ittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktop.In

addition,youcanrepurposelegacyhardwaretoaccessthevirtualdesktopimage.Thisextendstheusefullifeofthehardware,reducestheinitialcostofdesktopvirtualization,andresultsina

userdevicethatissimplertomaintainthanaphysicaldesktop.

Provisioning: The process ofproviding users with access to

dataandtechnologyresources.

Webopedia.com,

14February2012

WithViewComposer,we

cancreatenewdesktopsonthey.IfwehaveaWyse

terminalreadytogo,it

takesusabout15minutes

tocreateanewdesktop,

whereasbefore,itwas

takingustwotothreehours

toloadadesktopimage.

ThatmakesITmuchmoreresponsive to the overall

needsoftheorganization.

JohnMeharg,DirectorofHealth

InformationTechnology,Norman

RegionalHealthSystem,Oklahoma

Time Saved in Deploying a Desktop to a User with VMware View

TraditionalPhysicalPC

Implementation*

TimeSavedperUserperYear

withVMwareView**

PercentReductionin

LaborCosts**

.78 hours .51 hours 65%

*CalculatedfromIDCgures**FromIDCgures

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support
http://www.webopedia.com/TERM/P/provisioning.htmlhttp://www.webopedia.com/TERM/P/provisioning.htmlhttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://www.webopedia.com/TERM/P/provisioning.htmlhttp://www.webopedia.com/TERM/P/provisioning.html


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors


User Administration

MaintainingandmanaginguserprolesandloginstakesagooddealofITmanagementtime.

Thetimesavingswithvirtualdesktopsissignicant.

Current Challenges of User Administration

Usersjoinanorganization,changeroles,changeuseraccountdata,andleavetheorganization.

Useradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccounts

toaccommodateocemoves,departmentaltransfers,anddeparturesfromtheorganization.

MaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexity

ofuseradministration.TheITgrouphasaconstantowofworktomaintainuseraccountson

physicaldesktops.

Virtualization Impact on User Administration

UseradministrationissimpliedwithaViewdeployment.Viewprovidesaneasy-to-use

administrativeinterfacetoassigndesktopstoActiveDirectoryusers.Inaddition,desktop

administratorsdonotneedtophysicallyvisitthedesktop;theycansimplychangeparameters

ofdesktopassignmentfromthedatacenter.

Time Saved in User Account Administration with VMware View


Implementation*


withVMwareView**

PercentReductionin

LaborCosts**

1.31 hours .89 hours 68%

Whatprobablyusedtotake

ustwotothreeweeksfrom

procurement to provisioning

ofasystem,nowwecando

invetotenminutes.Itused

totakeusprobablyanhour

ortwotocustomizeand

tailorforanassociate.Now

wecandothataswellinjust

severalminutes.

ShaneMartinez,DirectorofGlobal

Infrastructure,ADPDealerServices,

Illinois


Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors


Image and Application Management

Asnewversionsofapplicationsanddesktopoperatingsystemsarereleased,youneedtohaveanecientwaytoupdateendusers

desktopenvironments.Youneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss.

Current Challenges for Image and Application Management

Desktopimagesconguredforendusersarenotusuallytailoredforspecicuserroles.Inaddition,theapplicationsintheseimagesare

tightlycoupledwiththeoperatingsystem.Itisverydiculttomanagejustoneapplicationortomaintaintheoperatingsystemwithout

aectingsomeothercomponentoftheinstalledsoftware,sometimesnegatively.Theneedtostandardizemanagementofphysical

desktopscanresultinaone-size-ts-allapproach,whereacommonimageisusedtosupportmultiplejobroles.Theresultisthatmost

usershaveamorecompleximageandmoreapplicationsthantheyneed.

Imagesalsomustincludecompatibledesktopandlaptophardwaredrivers.Toensurecompatibility,organizationstendtoengineerand

certifydesktopimagesforeachoftheirdesktophardwaretypes.Becausemostorganizationsrefreshtheirdesktophardwareeverythree

toveyears,thenumberofnewimagesthattheymightneedtodevelopcangrowveryquickly.Theoperationalcostsofdesktopimaging

andreimagingaresignicant,whichfurtherdrivestheone-size-ts-allapproach.

Youfaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystem.Manyorganizationsaremigratingtothe

Windows7operatingsystem.ThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive.

Theprocessesofupgradingandmigratingoperatingsystems,aswellaspackaging,testing,andprovisioningapplications,canburdenan

organizationsomuchthattheyremainyearsbehindtheavailabletechnology.Inaddition,enduserscanbetiedtodevicesandimagesthat

maybeobsoletefortheirjobroles.

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support


14/33

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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors


Virtualization Impact on Image and Application Management

WhenyouimplementaremotedesktopstrategybasedonVMwareView,youcandecouple

thevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayers

independently.Thisallowsyoutousemoreecientmanagementprocessesandminimizes

theimpactachangeatonelayerhasontheotherlayersand,ultimately,onendusers.

Thelayersofavirtualdesktopare:

Operatingsystem

Applications

Userdataanduserpersona

To manage the operating system layer o the desktop image ,VMwareViewprovidesthe

choicebetweennonpersistentandpersistentdesktops.ViewComposerisanoptionto

managelinked-clonedesktops.

To manage applications,thebestchoiceistovirtualizeasmanyapplicationsaspossiblewith

VMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbase

images.

To manage the user data and user persona,youcanuseViewPersonaManagement.

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support

Rightnow,wevegotover

1,700desktopsandlaptops

out around the college with

dierentimagesonthem.

WithVMwareView,wecan

haveonegoldenimage

instead o having to manage

30to40dierentimages

andthatmakesturnaround

time or updates on drivers

andsoftwaremuchquicker.

DaveHunter,AssociateDirector,

ITServices,RedDeerCollege,

RedDeer,Alberta,Canada


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The Advantages of


Additional

Resources

About the Authors

and Contributors


Application Virtualization with ThinApp

Tofurthersimplifydesktopmanagement,youcanvirtualizetheapplicationlayerwithVMware

ThinApp.ThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperating

systemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackage.A

ThinApppackageisnotinstalledintheoperatingsystem,butinsteadplacedonthedesktopasanisolatedexecutable.Asaresult,ThinAppapplicationpackagesdonotconictwitheach

otherinwaysthatnativeapplicationscan.

AJuly 2010 Forrester Research report on the economic impact o ThinApp application

virtualization presentsacasestudyofaThinAppimplementationwitharisk-adjusted

paybackperiodofoneyearandareturnoninvestmentof185%overfouryears.Thecustomer

inthecasestudycitedthefollowingeconomicbenets:

Fasterapplicationpackaging

Decreasedoreliminatedregressiontesting

Fasterapplicationandupdatedeployment

Reductioninoreliminationofleveloneandleveltwohelpdeskcalls

Increaseduserproductivity

YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers:

Streaming executionmode,wheretheuserlaunchestheThinAppvirtualizedapplication

fromadesktopshortcut.Blocksofapplicationdataarestreamedfromacentralleshare

intomemoryonthedesktopforlocalexecution.Thereisnodiskfootprintonthedesktopfor

thevirtualizedapplication.

Deployedexecutionmode,wheretheuserrunstheThinAppvirtualizedapplicationfroma

copyoftheThinAppexecutableplacedonthedesktop

Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthe

speedandlatencyoftheusersnetworkconnections.

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support

Once an application has

beenvirtualizedwith

VMwareThinApp,itsvery,

verypredictable.Weknow

wecanbecondentthatwe

willnothavetogobacklater

andxthings.

DewandNeely,

Tier3SupportManager,

IndianaOceofTechnology,

Indianastategovernment,

Indianapolis,Indiana.

Indiana Oce o Technology

Drives Cost-Efective Application

Management with VMware

ThinApp.
http://www.vmware.com/resources/thinapp_kit_register.htmlhttp://www.vmware.com/resources/thinapp_kit_register.htmlhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/resources/thinapp_kit_register.htmlhttp://www.vmware.com/resources/thinapp_kit_register.html


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The Advantages of


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About the Authors

and Contributors


InaViewenvironment,youcreateacentralleshare,orThinAppRepository,tostoreyour

ThinAppvirtualizedapplications.Figure3showstheThinAppRepositoryconnectedtoView

Composer.YoucancopyThinApppackagesfromtherepositorytotheparentimagesothat

eachlinkedclonehasthevirtualizedapplicationsonthedesktop,oreachlinkedclonecan

havedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository.

VM

VM

VM

VM

LinkedClones

VM

VM

VM

VM

LinkedClones

VM

VM

VM

VM

LinkedClones

OS

DATA

ThinApp

VirtualApp

Shortcutto

ThinAppVirtual App

ThinApp VirtualizedApplication Repository

ParentImage 1

ParentImage 3

ParentImage 2

VMware ViewComposer

VMware ViewComposer

VMware ViewComposer

Figure 4:ViewComposerAddsThinAppPackagestoDesktops

TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsas

possiblevirtualizedwithThinApp.YoucaneasilymixnativeWindowsapplicationswith

ThinAppvirtualizedapplicationsontheViewdesktop.Fortunately,ThinAppapplicationscan

bemanagedthroughthesametoolsandprocessesasyournativeWindowsapplications,and

youcantakeadvantageoftheeciencyofyourcurrentapplicationmanagementsystem.

Byvirtualizingapplications,youalsogainadynamicmechanismtorolloutneworpatched

versionsofanapplication.Forstreamedapplications,yousubstitutetheupdatedpackagefor

theoriginalontheThinAppRepository.Forapplicationsresidingontheparentimages,you

canusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserver

inthedatacenter,andusersautomaticallydownloadthenewversionoftheapplication.

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors


VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionofthe

Windowsoperatingsystem,suchasWindows7orlater.YourVMwareViewWindows

7desktopscanincludeThinApppackagesoflegacyapplications.Ifanapplicationis

supportedonthelaterversionoftheoperatingsystem,youcanvirtualizethelegacy

applicationandrunitonaWindows7desktop.Inaddition,withThinApp,youcanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6,and

runthatvirtualizedapplicationonWindows7.ThenativelyinstalledInternetExplorer

browserrunsalongsidethevirtualizedIE6browseronaWindows7desktop.

Customersinthe IDCstudysaidthatthecentralizedpackaging,testing,provisioning,and

updatingofapplicationsinaVMwareViewimplementationwasthereasonforthecost

savingsinapplicationsupport.Thesebenetsaremagniedwhendesktopapplications

arevirtualizedwithThinApp.

Time Saved in Managing Applications on the Desktop with VMware View


Implementation*


withVMwareView**

PercentReductionin

LaborCosts**

2.62 hours 1.41 hours 54%*CalculatedfromIDCgures**FromIDCgures

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support

VMwareThinApphas

helpeduskeepourlegacy

applications unctioningand move orward with new

technologies,evenwhen

we are aced by budget

constraints.

PaulBaltzell,

DeputyCIODeliveryServices,

IndianaOceofTechnology,

Indianastategovernment,

Indianapolis,Indiana


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors


Rolling Out New Base Images of Operating Systems and Applications

VMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)

desktops,aswellasViewComposertomanagelinkedclones.TheViewimagemanagement

systemprovidesoptionstomeetyourorganizationsneeds.

Ifyouaremigratingtoanewoperatingsystemversion,suchasWindows7orlater,youcanuse

ViewComposerandtheRecomposefunctionforamuchsimplertransition.Youcanbuildthe

newdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromthe

operatingsystem.

VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasily

distributedtoremoteorbranchoces,withouttheneedfordesktopadministratorstotravel.

View customers in the IDCstudysaidthatthereductioninthenumberofimages,plusthefaster

timetochangeeachimage,wereinstrumentalinreducingtheoperationalcostsofimagingina

Viewenvironment.Forexample,oneViewenterpriseuserintheIDCstudyfoundthatadesktop

reimagetook5minuteswithView,but120minuteswiththetraditionalimagingapproach.

Time Saved in Desktop Imaging with VMware View


Implementation*

TimeSavedperUserPerYear

withVMwareView**

PercentReductionin

LaborCosts**

2.13 hours 1.26 hours 59%


Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support

WithVMwarethereisa

lot o cost savings that

peopleoverlook.Oneofthebiggest things that I can

sayaboutVMware,andits

justabbergasting,isthatit

usedtotaketwotechnicians

three to our days to set up

alabof40thickmachines,

andnowittakesone

technicianthreehours.

Softwareupgradesornew

installations can be pushed

outintwohours,asopposed

to eight hours or a lab o

100machines.

GeorgesKhairallah,

NetworkSpecialist, ChinoValleyUniedSchoolDistrict,

Chino,California


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors


User Data and User Persona in a View Environment

VMwareprovidesuserdataandpersonamanagementwithViewPersonaManagement.With

PersonaManagement,youcanstorepersistentuserproleinformationanduserdataina

separatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageof

theaccessandupdatealgorithmsofViewPersonaManagement.

PersonaManagementdownloadsuserproleinformationonanas-neededbasis,thusavoiding

loginbottlenecks.Inaddition,updatestouserdataandtheuserpersonaareuploadedon

anintermittentbasistothepersonarepository,whichavoidsalogoutbottleneck.Formore

informationonimplementingViewPersonaManagement,seetheVMware View Persona

Management Deployment Guide.

ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudy,sowehavenoguresyet

forthesavingsinlabortimewithViewPersonaManagement.

Video: ADP Dealer Services, Illinois.ADPDealerServices,adivisionof

ADP(AutomaticDataProcessing),oershumanresource,payroll,tax,

andbenetsadministrationtoautomobiledealerships.Inthisvideo,

BillNaughton,ChiefInformationOcer,andShaneMartinez,Directorof

GlobalInfrastructure,discusstheirVMwareViewimplementation.View

desktopsareusedinremotelocations,onmobiledevices,andincall

centersbysoftwaredevelopersandendusers.

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support
http://www.vmware.com/files/pdf/view/VMware-View-Persona-Management-Deployment-Guide.pdfhttp://www.vmware.com/files/pdf/view/VMware-View-Persona-Management-Deployment-Guide.pdfhttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-ADP-Dealer-Services-12Q1-EN-Video.flv&fSource=VMware-ADP-Dealer-Services-12Q1-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-ADP-Dealer-Services-12Q1-EN-Video.flv&fSource=VMware-ADP-Dealer-Services-12Q1-EN-Video.Flvhttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://www.vmware.com/files/pdf/view/VMware-View-Persona-Management-Deployment-Guide.pdfhttp://www.vmware.com/files/pdf/view/VMware-View-Persona-Management-Deployment-Guide.pdf


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Personal Computers

The Advantages of


Additional

Resources

About the Authors

and Contributors


Desktop Patch Management

Todaystraditionalpatchmanagementprocessesandsolutionsposemanychallenges.Alargeproportionofadesktopadministrators

timeisspenttestinganddistributingpatches,andtroubleshootingpatchdistributionissues.

Current Challenges for Desktop Patch Management

Bothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancements,bugxes,andmore.Thebasic

processworkowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing:

Manage

Patches

Prioritize

Plan

Remediate

TestReport

Assure

Audit

Assess

Figure 5:ManagingthePatchMaintenanceStages

ThisrepeatingprocessofAssess,Prioritize,Plan,Remediate,Test,Report,Assure,andAuditcanbecomplexandsubjecttomany

challenges,whichreducestheeectivenessofthepatchmanagementprocess.Thenumberofvulnerabilitiesthathackersexploiteach

yearincreasesataratethatistoofastforITadministratorstoremedy.Asthenumberofnecessarypatchesincreases,thetimeneededto

patchalldesktopsystemsinanorganizationexpands,andbythetimeonepatchorsetofpatchesisrolledout,othervulnerabilitiesare

exposed,whichalsoneedtobepatched.

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support


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The Advantages of


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About the Authors

and Contributors


Thedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportant

partoftheITinfrastructureinmanyorganizations.Usuallythesesolutionsarehighlydistributedinnatureandcomplextomanageand

maintain.Theyalsodonotguaranteesuccessfuldistribution,becausetheyrelyonclient-sideagents,whichmustberunningandonthe

networktoreceiveanyupdates.Themoredistributedthedesktopenvironment,themorecomplexpatchmanagementis,andthelower

therst-passsuccessratio.Ifyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionaloceswherenetworkconnectivityislimited,youcanencounterconnectivityissues,anditwilltakemuchlongertodeploytheupdates.Someuser

systemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork.

Anotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnot

haveanegativeimpactonanendusersPCorotherapplications.Thisprocessistime-consumingandsubjecttofailure.AfterPCsare

deployedtousers,theyaresubjecttosignicantcongurationdrift.Thiscongurationdriftcanbeattributedtouser-initiatedhardware

replacements,hardwareupgrades,orapplicationinstallationsthatvaryfromthecorecorporateimage.Thus,certifyingapatchagainst

yourorganizationsbaseimagedoesnotensurethatitworksonalluserscomputers.Apatchorservicepackyoudistributemaycause

problemsonsomecomputersandnotonothers.Itisthenverydiculttoreverttothelastknowncleanstateoftheusersdesktopand

tobackoutthechanges.

Withallofthesecomplexities,itcantakeaverylongtimetopatchallofthecomputersinyourorganization.Thedelaysmakeit

diculttomaintainadequateenterprisesecurity,andthecostofremediatingthegapsinsecurityissignicant.Thetraditionalpatch

managementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience.

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support


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The Advantages of


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About the Authors

and Contributors


Virtualization Impact on Desktop Patch Management

Implementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesand

organizationalresourcestomanagepatchingandothersecurityissues.However,youcanmake

thepatchingprocessmoreecientbyusingthetoolsthataViewsolutionprovides.Inatypical

Viewenvironment,updatesyouapplytoasingleparentvirtualmachineinstanceautomatically

aectmultipleend-userdesktops.Asaresult,youspendlesstimepatchingandcanupdatemore

end-userdesktopsontherstpass.

ViewComposeroersenhancedimagemanagementinaViewenvironment.AsshowninFigure

6,theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeet

theneedsofparticularcategoriesofusers.Youcreateaparentvirtualmachineimageforeach

desktoptype,andViewComposerprovisionsadesktoptoeachenduserbycreatingalinked

clonebasedontheappropriateparentimage.

VM

VM

VM

VM

ParentImage 1

LinkedClones

VM

VM

VM

VM

ParentImage 3

VMware ViewComposer

VMware ViewComposer

VMware ViewComposer

LinkedClones

VM

VM

VM

VM

ParentImage 2

LinkedClones

OS

APP

DATA

Figure 6:End-UserLinked-CloneDesktopsBasedonParentImages

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support


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The Advantages of


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About the Authors

and Contributors


Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesofthe

parentvirtualmachine.Initially,thedesktopsreaddatafromtheparentdisk.Whenadesktop

writesdata,Viewsavesitinstorageonapersistentdiskthatisuniquetothatdesktop.

Futurereadscomefromthedesktopspersistentdisk,orfromtherebuiltdesktopimage,as

appropriate.

ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktops,including

Refresh,Recompose,andRebalance:

Refresh: TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginal

deploymentstate.

Recompose:TheRecomposefunctionallowsyoutomigrateanenduserfromonedesktopto

another,maintainingtheuserspersistentdiskandmakingtheuserdataavailabletotheuser

fromthenewdesktop.

Rebalance:TheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload.

FormoreinformationonRefresh,Recompose,andRebalance,seethe VMware View

Administration guide.

YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmore

ecient.Ratherthanmanagingapatchingprocessforeachindividualdesktop,youcanpatch

theparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallyto

endusersdesktops.

Youmanagealloftheseparentimagesdirectly.Becauseparentimagesareinthedatacenter,

youavoidtheproblemsthatthetraditionalpatchingprocessencounters,suchasnetworklatencyandbandwidthissues,andissueswithdesktopsandlaptopsbeingonthenetworkatthe

timeoftheremediation.Thecentralizednatureofthevirtualdesktopsensuresthattheseparent

imagesarealwaysatthelatestpatchlevel.

Youcanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatch

themasterimagesinaViewimplementation.Thisway,yourcurrent,standardizedoperations

arenotaected.AnotherapproachyoucantakeistousevCenterUpdateManagerasthe

patchmechanismfortheparentimages.UsingUpdateManager,youcancreatedierentpatch

baselinesforeachcategoryofdesktop.Thisapproachallowsyoutoassigntheappropriatelevel

ofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyour

business,ratherthanwiththetraditionalbroadcastapproach.

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support

Video: Blue Cross Blue Shield o

Kansas City, Missouri.Thisvideo

highlightssomeofthebenets

ofaVMwareViewsolution:the

power,space,andcostsavings;

disasterrecovery;andView

Clientsonmobiledevicessuch

asiPads.
http://www.vmware.com/support/pubs/view_pubs.htmlhttp://www.vmware.com/support/pubs/view_pubs.htmlhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://www.vmware.com/support/pubs/view_pubs.htmlhttp://www.vmware.com/support/pubs/view_pubs.html


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About the Authors

and Contributors


Afteryouupdatetheparentimagesandvalidatethepatches,oneadministratorcanrunascheduledRecomposeoperationforallof

theindividualdesktopinstancesyouhavedeployed.YoucanschedulethisRecomposeoperationoutsidebusinesshourstominimize

anyimpactonendusersproductivity.Becausethedesktopsallresideinthedatacenter,youavoidtheproblemofsystemsremaining

unpatchedbecauseparticulardesktopsarepoweredoornotonthenetwork.Also,becauseyouhavearollbackpointfortheparent

images,ifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstances,youcantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop.

YoucanscheduleRecomposeoperationsorexecutethemonaccess,forcingusersooftheirdesktopsintheeventthatyouneedto

applyacriticalpatchimmediately.

Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier.

Time Saved in Patch Management with VMware View


Implementation*


withVMwareView**

PercentReductionin

LaborCosts**

.77 hours .50 hours 65%


Inaddition,wehavealreadymentionedthe ease o updating applications with VMware ThinApp.EitherwithcopiesoftheThinApp

packagesontheViewbaseimages,orwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepository,ThinApp

providesameansofupdatingapplicationsautomatically,withoutinterruptiontoapplicationuse.Eitherway,updatedversionsof

applicationsarecentralized,andyoucanenforceusermigrationtotheupdatedversions.

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support


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The Advantages of


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About the Authors

and Contributors


Desktop Data Security

Asfrequentnewsreportsattest,lostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonal

dataalltooeasily.Withtheever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptops,datasecurityattheendpointisbecominganincreasingconcern.Bothunauthorizedaccesstodatainthedatacenteranddatalossthrough

theftorlossofthedesktopdevicemustbeprevented.

Current Challenges with Desktop Data Security

Topreventunauthorizedaccesstodatacenterdatathroughlaptops,someorganizationsimplementdisk-basedencryptionsolutionsthat

canbecostlyanddiculttoscale.

Also,withanincreasinglymobileandremoteworkforce,laptopsandotherdevicesareeasilylostorstolen.Employeesmayalsocopy

datatoUSBashdrivesandremovedatafromthecompanysite.USBashdrivescanalsointroduceviruses,whichcancorruptdata.

Ifasecuritybreachorleakoccursinanorganization,theproductivitylostandthecosttoxthebreacharesignicant.

Virtualization Impact on Desktop Data Security

Theimmediateimprovementthatavirtualdesktopsolutionoersfordatasecurityisthatyoustorealldatainvirtualmachinesthatare

hostedinyourcorporatedatacenter.Youprotectaccesstothisdatabydatacenter-levelsecuritymechanisms,suchasrewalls,DMZs,

webproxies,andVPNs.Whenusershavethinclientsattheirdesks,theynolongerstoredatalocally.ITcanmeetexpectationsabout

securityandcompliancewithregulations.

AnotherbenetofreplacingthedevicesatusersdeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevices

thatyouallowtoconnecttothesecurevirtualdesktopenvironment.YougaintheabilitytopreventusersfromconnectingUSBash

drives,iPods,iPhones,orotherUSB-basedpersonaldevicestotheirdesktops,therebyreducingtheopportunityfordataleaks.By

restrictinguseofUSBdevices,youcanalsomitigateconcernsabouttheintroductionofmalicioussoftware.

Foruserswhoarenotalwaysconnectedtothecorporatenetwork,VMwareViewincludesafeaturecalledViewwithLocalMode.Local

Modeallowsenduserstocheckouttheirdesktopsincludingapplicationsanddatafromthedatacentertotheirlocaldevices.This

instanceofausersdesktopisencrypted.Iftheuserlosesthelaptopcomputer,orthelaptopisstolen,thedataonthemissingdeviceis

encryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspeciedamount

oftime.

YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeployment,tomanageantivirusscanning.ThevShield

EndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualappliance.SeetheVMwarewebsiteformore

information about vShield Endpoint.

Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support
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Customersinthe IDC study stated that the cost savings in security were largely due to the

abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobe

available.ThebenetsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy.

Time Saved in Security Administration with VMware View


Implementation*


withVMwareView**

PercentReductionin

LaborCosts**

.80 hours .24 hours 30%*CalculatedfromIDCgures**FromIDCgures

Securityisveryimportant.

Beinginhealthcare,wewant

tomakesurethatwehaveno inormation whatsoever

residing on the local

machine.WithVMware,our

SecurityDepartmentgets

to manage security in the

waytheyneedto,andatthe

sametime,ourpoliciesare

keptinplace,andalsoour

responsibilitieswithHIPAA

[HealthInsurancePortability

andAccountabilityAct]and

the ederal regulations are

completely in compliance as

well.

GregWolverton,

ChiefInformationOcer,

ARcarehealthcare,Arkansas

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Hardware

and Software

Deployment

User

Administration

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Desktop Data

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Desktop Disaster Recovery and Data Backup

Disasterrecoveryplansforend-userdevicescanbehighlycostly,sosomeorganizationsfocusonserverdisasterrecoveryplansand

neglectrecoveryplansfordesktops.Endusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruption.Andfewusersarediligentabouttheirbackups.

Current Challenges for Desktop Disaster Recovery and Data Backup

Ifanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocation,endusersneedaccesstothe

applicationsrunningonthoseservers.Inaddition,usersneedtoconnecttocentralizeddatastoredattherecoverylocation.Adisaster

recoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive.

Anotherdisasterscenarioisthefailureortheftofanendusersphysicaldesktop.Inanenvironmentthatreliesonhardware-dependent

end-userdesktops,thecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccess.Desktopbackup

strategiesprovideonemethodofdesktoprecovery,butfewbackupplansarefullyimplementedoraccepted.Thegoalistobeableto

recoverauserscriticaldocuments,les,applications,andpersonalsettings.Mostorganizationsthatattemptthisapproachhavetoinvest

inagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop.

Oneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusers.Ifawindowpopsupinthemiddleof

theworkday,andtheagentstartstobackuples,usersareannoyed,andtheircomputerscanslowtoacrawl.Asaresult,usersmay

canceltheprocessesandquitthebackupagentwindow.Insomecases,ifusershaveadministrativeaccesstotheirPCsandaresavvy

enough,theycandisablethebackupagentsontheirPCs.Iftheylosetheirlaptops,ortheirdesktopharddrivesfail,theyhavenobackups

fromwhichtorestore.

Someorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedleshares,andcritical

lesareredirectedusingActiveDirectorygrouppolicyobjects.Thisapproachissomewhatmoresuccessful,butdependingonthe

networktopologyanddistributionofusers,itcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersknowingwheretosavetheirles.

Virtualization Impact on Desktop Disaster Recovery and Data Backup

ImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveecienciesindisasterrecovery.Theseecienciesareevident

bothinrecoveryofdesktopconnectionstoanalternatedatacenterlocation,aswellasrecoveryofdesktopimages.

ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskey.OnearchitecturalcharacteristicofaViewimplementation

isthatallthedatalesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorage.Inmany

instances,theViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines.

Desktop

Hardware

and Software

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Asaresult,youcanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisaster

recoverysite.YoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatethe

recoveryofthedesktopvirtualmachines.BecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachines,youcanalso

replicatethemtothedisasterrecoverysite.

WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysite,youcangetyourorganizationbackto

workmuchmoreeasilyafteradisaster.YourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNor,dependingonyour

conguration,justanInternetconnection.Similarly,ifapandemicrequiresyourorganizationtotellworkerstostayathome,theycan

connecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoce.

ThetimeandproductivitysavingsintheseareasaresignicantwithaVMwareViewsolution. IDC has not yet calculated the time saved

fordisasterrecoveryanddatabackupinaViewimplementation.

Itsnotjusttheinitialcostofhardware,itsalsothatthefailureofthathardwaretakesquiteabitof

timetotroubleshootandxnottomentionthepossibilityoflosingdata,sayifsomebodydropsa

laptop.WithVMwareView,wecanreducehardwaredependencyandstoreallthatdatainaprotected

datacenter.Thatsgoodfortheuserandgoodforthecompany,sinceitwillmeanwewonthavesensitive

datawanderingaroundondesktopsandlaptopsandUSBkeys.Andbecauseavirtualdesktopisan

appliance,ifadevicefails,wecanswapitoutandgettheuserbackupandrunningveryquickly.Wecan

eventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecovery,soifwe

loseacallcenterinonelocation,itsdataisprotectedandwecanstartupagaininanother.

TomVanHarn,SystemsSupportAdvisor,Amway,regardingthesecurityanddisasterrecoverybenetsofmovingfromphysical

desktopstoVMwareViewvirtualdesktops

Desktop

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and Software

Deployment

User

Administration

Image and

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Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282


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Desktop Help Desk and Support

AsaresultofimplementingaVMwareView-baseddesktopstrategy,youcanexpecttoachieve

higherlevelsofserviceforyourendusersandincreasetheperceivedlevelofservice.Youshouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreduce

themeantimetoresolutionofenduserhelpdeskissues.

Current Challenges for Desktop Help Desk and Support

Desktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreements

fordesktopendusers.Helpdesksthatsupportdesktopusersfocusonminimizingthemean

timetoresolution(MTTR)whenausersdesktopfails.AlowerMTTRreducestheamountof

timethatendusersarenotbeingproductive.

EndusersusuallypresentITwithaproblem,butnotacause.Commonuserissuesinclude

obsoletehardware,faultyhardware,applicationfailures,lackofnetworkconnectivity,and

virusesandmalware.Onlybycommunicatingwiththeenduseranddiscoveringthecausecan

thedesktopadministratorsolvetheproblem.Morecomplexproblemsmustbeescalatedto

moreexperienceddesktopadministrators,whichaddstothecostanddelay.

Thedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktop

administration.Endusersmaytelecommuteorworkinremoteocesorbuildings,which

canmakedesktoptroubleshootingmoredicultandmorecostly.Sometimesdesktop

administratorsmusttraveltootherbuildingsorsites.

Virtualization Impact on Desktop Help Desk and Support

BycentralizingthedesktopsinthedatacenterwithVMwareView,youbringthedesktops

closertothedesktopadministrators.Thiseliminatesthechallengesofworkingwithdesktops

inbranchorremoteoces.InaViewenvironment,administratorshavedirectaccessto

endusersdesktopsviavCenter,sotheycanseewhatishappeningwithoutusingaremote

managementtool.

Searchingforacausetotheproblemcanbelimitedintime;ifdiscoverytakesmorethanve

minutes,desktopadministratorscansimplyprovisionanewdesktopfortheenduserand

deliveritoverthenetwork.

Our department has lost

20percentofitsfunding

andstainthepastyear.ByusingVMwareViewandHP

MobileThinClients,weve

foundamorecost-eective

and efcient way to deliver

computing resources to our

students.Werecontaining

ouroperatingcosts,while

supporting40percentmore

machines.Thedesktops

requirelesssupport,the

teachers get a more reliable

platform,andthestudents

get a better educational

experience.Everybody

wins.

JeremyWoods,

TechnologyPlanningCoordinator,

Ontario-MontclairSchoolDistrict,

Ontario,California

Desktop

Hardware

and Software

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ForarchitecturesthatincludethereplacementofendusersPCswiththinclientsorzeroclients,

supportfortheseend-userdevicesisverysimple.Inmanyinstances,endusersthemselvescan

installandsetuptheirthinclientswithoutatechnicalsupportengineeronsite.Ifahardware

problemoccurs,theendusercantrytoxtheproblembysimplyresettingthedevice.Ifa

resetdoesnotresolvetheissue,thesupporttechniciancandeliverareplacementthinclient,andtheuserisproductiveagain.Typicalthinclientdeviceshaveafractionofthemovingparts

thatatraditionalPCorlaptophas.Therefore,themeantimebetweenfailures(MTBF)forthese

devicesisveryhigh.Inthelongrun,thesimplicityofthesedevicesleadstofewersupportcalls

relatedtohardwarefailure.

Time Saved in Desktop Help Desk and Support with VMware View


Implementation*


withVMwareView**

PercentReductionin

LaborCosts**

3.75 hours 2.17 hours 58%


Desktop

Hardware

and Software

Deployment

User

Administration

Image and

Application

Management

Desktop Patch

Management

Desktop Data

Security

Desktop Disaster

Recovery and

Data Backup

Desktop Help

Desk and Support

M i T di i l Th Ad f Addi i l Ab h A h
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282


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Summary

ThetimesavedinthemanagementofuserdesktopsissignicantwithaVMwareViewvirtualdesktopimplementation.Timesavedin

desktopmanagementmeansthatyourITstacandevotethemselvestootherprojectsonyourIThorizon.

AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironment.AView

deploymentsavesanaverageof7hoursoflaborperuserdesktopperyear,outof12.2hourslaborperuseronaphysicaldesktopper

year.Thisisa57%decreaseinlaborcostswithaVMwareViewimplementation.Multiplythe7hoursbyyournumberofusers,andthe

timeavailableforotherprojectsisaconvincingargumentforvirtualdesktops.

Time Saved in Desktop Management with VMware View Virtual Desktops

Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year

Desktophardwareandsoftwaredeployment .51 65%Useradministration .89 68%

Applicationmanagement 1.41 54%

Image management 1.26 59%

Userprolemanagement* NotcalculatedbyIDC NotcalculatedbyIDC

Desktoppatchmanagement .50 65%

Desktopdatasecurity** .24 30%

Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC

Desktophelpdeskandsupport 2.17 58%

TOTAL time saved per user per year 6.98 hours 57%

Note: ThistotalisaveryconservativeestimateoftimesavedwithVMwareView.ItdoesnotincludethetimesavedwithView

PersonaManagementorvShieldEndpointantivirusprotection.

*IDChasnotyetstudiedthetimesavedwithViewPersonaManagement.**IDChasnotyetstudiedthetimebenetsofvShieldEndpointforantivirusprotection.

Inadditiontothelabor-savingbenetsofdesktopvirtualization,Viewdesktopvirtualizationsolutionistherststepinthejourneyto

thecloud.ByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplications,youarepoisedtollintheotherVMware

solutionsforthepost-PCera.

M i T diti l Th Ad t f Additi l Ab t th A th


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Additional Resources

Quantiying the Business Value o VMware View,IDCwhitepaper,May2011

Desktop Total Cost o Ownership: 2011 Update,Gartnerresearchnote,February2011

10 Reasons to Modernize the Desktop,CIOCustomSolutionsGroupwhitepaper

The Total Economic Impact o VMware ThinApp,ForresterResearchstudy,September2010

VMware View documentation

View Technical Resources: Decide, Design, Deploy

Managing Traditional The Advantages of Additional About the Authors
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://www.vmware.com/resources/thinapp_kit_register.htmlhttp://www.vmware.com/support/pubs/view_pubs.htmlhttp://www.vmware.com/technical-resources/products/view.htmlhttp://www.vmware.com/technical-resources/products/view.htmlhttp://www.vmware.com/support/pubs/view_pubs.htmlhttp://www.vmware.com/resources/thinapp_kit_register.htmlhttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282


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VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com

Copyright 2012 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at

http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc., in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective

companies. Item No: VMW-IG-BUSINESSCASE-USLET-20120302-WEB

About the Authors and Contributors

TinadeBenedictiswrotethecurrentversionofthispaper.TinaisatechnicalmarketingmanagerintheEndUserComputinggroupat

VMware.ShewritespapersonVMwareView,ThinApp,andotherenterprisedesktopproducts.

SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper.

TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivas.JosephHorseyiscurrentlyamanager

ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions.

AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware.

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