Building A Plan For EUC Transformation

Brian Gammage, VMware

Sarah Semple, VMware

EUC5557

#EUC5557

2

Operating costs are high and rising

– we are so busy farming the old

technology, we can’t embrace the new

Management and security processes are configuration based

- discourages diversity and inhibits change

We no longer own all the assets

- control and relevance is already slipping away

The Old Ways

No Longer Work

3

Problem: Missing Language

Business IT

Time Value

4

Organizational Goals – Making Sense of the Words

Growth

Security

New Applications

Agility

5

What Do Users Need? (Hint: They Are Not All the Same)

6

Choice: Opportunity and Challenge

The right-sizing challenge:

Devices

Applications

Architectures

Ownership

The opportunity: match

technology to each user’s

functional needs

7

More Than Technology

After years of running hard to

stand still on the treadmill of

refresh and upgrade…

.. you’re now making decisions

that shape organizational

performance, character

and culture

8

Mobility Demands New Rules

1. Withdraw from managing devices

• Non-scalable

• Breeds inertia

• Forces a focus on cost, not results

2. Downsize the unit of investment and audit

• From platforms to applications and services

• Activity, not access audit trails

• Continual improvement, not ‘big bang’ renewal

3. Make the infrastructure less visible to users

• Shifts the focus to the result, not the means

• Designed for change – ready for next year’s new ‘thing’ too

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Hub

Architect for Change

Policy

Engine

Service

Catalog Single

Sign-on

• Easier for the user

• All credentials under

IT control

• Standardize connections,

not assets

• Activity-level tracking

and control

• Legacy and new services

(external too)

• By user and user group

• Rules the map access

type to permitted activity

• Extensible platform

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VMware Horizon: a Platform for Mobility and Change

Transform: Simplify

desktops, diverse apps

and data into

centralized services

Deliver: Empower your

workforce with flexible

access across devices,

locations and connectivity

Broker: Manage & Secure

centrally and broker services

to your workforce by policy

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But How Do We Get There?

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Five Things We Must Do Differently

1. Break the inertia of operational ‘best practice’

2. Ensure the plan drives procurement (not vice versa)

3. Shift the focus of standardization

4. Avoid stretching technologies too far

5. Employ a detailed user segmentation model

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Value Path – A New Method For Building EUC Strategic Plans

Today Future

Value Path builds frames in that

moving picture for today (current

state) and your desired future

state

We first define the ‘shape’ of each

frame in business terms - then fill

in the technology details

Traditional planning

approaches build

“still life pictures”

We need to build

moving pictures

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The Shape of an Organization’s EUC Footprint

Governance 1

Risk 2

Audit 3

Productivity 4

Elasticity 5

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A Better Approach to Segmenting Users

Define functional requirements in business terms

Productivity

Task Worker

Communications

Task Worker

Office-based

Information

Worker

Campus-based

Information

Worker

Content/Media

Worker

Travelling Worker VIP

Mobility

Autonomy

Business Processes

Collaboration

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The Prime Directive of Architectural Change

Make sure the fixtures fit with the plumbing

Management processes define

the results you achieve

through technology

Lack of process maturity will limit the

benefit you can get from anything

you deploy

Management tools and processes

evolve too – they are an integral

part of your EUC plan

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Technology Building Blocks

Platforms defined by what they do, not what

they’re built from

Device independence, wherever possible

Flexible combinations of platforms, devices

and applications

Infrastructure designed for change

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Building the Frames in an EUC Picture

Worker Categories

Technology Choices Management Process Maturity

Business Status/Objectives

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From Low to High Resolution Pictures

Low resolution picture,

built with ‘templates’

High resolution picture, with

full and customized detail

Transparent,

logical

linkage

High-level roadmap,

concise enough to get

executive sponsorship

and approval

Detailed strategic plan,

comprehensive enough to

withstand stakeholder scrutiny

20

Iterating and Plotting the Course: Journey Assessment

With multiple assets and processes to upgrade and transform,

you have many route choices

Set your navigation priorities, test and then ‘rinse and repeat’

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Making the Plan:

Journey Impact Assessment

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Maintaining the Plan

Review and revise the

‘executive’ view

Modify and update detailed

plans as required

Logical linkage

drives easily

updated plans

Detailed

Project Plans

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EUC Advisory Services Architecture

Methodology for building a business-driven EUC strategy

This overall initiative is part of Accelerate Advisory Services, and

delivers a new set of service offerings under the Value Path brand

Solution Design Validation

Journey Impact Analysis

Journey Assessment

EUC Journey Workshop

Initial Discussion

Value Path

Phase 0 Phase 1 Phase 2 Phase 3 Phase 4

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Other VMware Activities Related to This Session

HOL:

HOL-MBL-1301

Horizon View from A to Z

Group Discussions:

EUC1002-GD, EUC1003-GD

Overall EUC with Scott Davis or John Dodge

EUC5557

THANK YOU

Building A Plan For EUC Transformation

Brian Gammage, VMware

Sarah Semple, VMware

EUC5557

#EUC5557