WONKA PRODUCTSVoIP SIP Trunk

Lesson 1: Course Introduction

Course Objectives• Upon completion of this Training you will be able to:• Describe VoIP Trunk/SIP Trunk technology. • Describe the types of calls that VoIP Trunk/SIP Trunk supports.• Explain the fundamentals of Wonka VoIP Trunk.

Lesson 1: Course Introduction

Course Structure

Lesson 1: Course Introduction

Course content consists of the following:• Lesson 1: Course Introduction• Lesson 2: Technology Basics

Product Briefing

Qwest VoIP Trunk

Lesson 1: Course Introduction

Wonka VoIP Trunk offers:

• A Direct VoIP connection.

• Local DID numbers for out of region customers.

• An increased coverage footprint.

The Wonka Family of Products:Managed IP Communications IP Long Distance IP Toll Free VoIP Trunk

Lesson 2: Technology Basics

PSTN (public switched telephone network) is the world's collection of interconnected voice oriented public telephone networks, both commercial and government owned. It is also referred to as the Plain Old Telephone Systems (POTS).

PSTN

Important Technology Terms:

Lesson 2: Technology Basics

Internet Protocol Private Branch Exchange. An IP PBX is a private branch exchange (telephone switching system) that switches calls between VoIP users on local lines.

IP- PBX

Important Technology Terms:

The Primary Rate Interface (PRI) carries multiple DS0 voice and data transmissions between a network and a user. All data and voice channels are ISDN and operate at 64kbs.

PRI

Important Technology Terms:

PRI Device

NetworkNetwork

Lesson 2: Technology Basics

Data

Local Number Portability (LNP) transfers either an existing fixed-line or VoIP telephone number assigned by a local exchange carrier (LEC) and reassigns it to another carrier.

LNP

Important Technology Terms:

LEC #1LEC #1

LEC #2LEC #2

3035551212

Lesson 2: Technology Basics

The Session Initiation Protocol (SIP) is standard protocol for initiating an interactive user session involving multimedia elements. The SIP protocol deals with requests from clients and responses from servers.

SIP

Important Technology Terms:

Lesson 2: Technology Basics

What is VoIP Trunk?VoIP Trunk:• uses a SIP (Session Initiation Protocol) connection that connects the

customer’s IP-PBX (Internet Protocol-Private Branch Exchange) to the PSTN (Public Switched Telephone Network) and other WONKA VoIP Users via an iQ Port.

• may use the same Internet connection that is used for normal data traffic.

• eliminates the need for a PRI connection at each location.

Lesson 2: Technology Basics

PRI

PRI

Data

Trunk Call Types

SIP Trunks connect your customers IP PBX to the world. VoIP Trunk will work with the following call types:

• National Termination• 8XX Inbound• On-Net to On-Net – (VoIP to VoIP)• VoIP User to Off-net Local• N11• Directory Assistance• Operator Services• Remote DID• International Termination

Lesson 2: Technology Basics

Typical SIP Trunk

ISPISP

InternetInternet

PSTNPSTN

SIP Aware Firewall

Lesson 2: Technology Basics

IP Phone

IP PBX

Computer

LANLAN

Data

Projected VoIP Growth

Conclusion• Now that you have completed this training you can:• Describe VoIP Trunk/SIP Trunk technology. • Describe the types of calls that VoIP Trunk/SIP Trunk supports.• Explain the fundamentals of Wonka VoIP Trunk.