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Let’sstartwithaquickoverviewofwhattheVodafoneopportunityforyouisallabout.VodafoneGroupPlc–Istheworld’sleadingmobiletelecommunicationscompany.TheyhaveasignificantpresenceinEurope,theMiddleEast,Africa,AsiaPacificandtheUnitedStatesthroughthecompany’ssubsidiaryundertakings,jointventures,associatedundertakingsandinvestmentssoyouknowyouaredealingwithareputablebrand.VodafoneHutchisonAustralia(VHA)–

•  Isa50:50jointventurebetweenVodafoneGroupPlcandHutchisonTelecommunications(Australia)LimitedformedfollowingamergerinJune2009

•  VHAprovidesmobileservicesto5.5millionAustraliancustomersundertheVodafone

brandasofJune2017.•  VHAisheadquarteredinSydney,employingapproximately3,000staff

ACNhaspartneredwithVHAtoenableACNIBOstorefercustomerstoVodafoneforPost-PaidMobileandMobileBroadbandservices.YouwillbeeligibletoreceivecustomerpointsandresidualcommissionsforthereferralofbothnewcustomerswhoconnecttotheVodafonenetworkandexistingVodafonecustomerswhoupgradeandthencommittoanewfixed-termcontract.CustomersreferredbyIBOswillbebilledandservicedbyVodafone.TheywillnotbeACN

HerearethemostimportantthingsyouneedtoknowabouttheVodafoneNetworksoyoucancommunicatethesefactstoyourcustomers:•  Vodafonehasspentover3billiondollarssince2012todeliverbetterindoor

coverage,fasterdownloadspeedsandastrongersignalacrossmanypartsofAustralia.

•  TheVodafone4Gnetworkcoversmorethan22millionAustralians.

•  Hereissomethingreallyimportanttoremembertotellallofyourcustomers:

§  Ifanewcustomersigninguptoaplanisnotsatisfiedwiththenetworkwithinthefirst30days,theycancancel.It’scalledtheVodafoneNetworkSatisfactionGuarantee.

§  Vodafonewillevenrefundanymonthlyaccessfeesandmonthlyhandsetinstalmentsprovidedthecustomerreturnsthedeviceinitsoriginalpackagingwithin10daysofaclaim.It’savailableonceperpersonperyear.Thisisinadditiontothecustomer’sAustralianConsumerLawrights.OtherT&CsapplywhichyoucanfindontheVodafonewebsite.

•  Andfinally,inthe2016“P3CommsDayMobileBenchmark”report,Vodafone

recordeda57%networkimprovementoverthelast2years–thelargestimprovementofthethreeAustraliannetworks.

Hereissomethingelseyoucanmentiontoyourcustomers-theVodafone4GnetworkisbuiltfortheInternet.Herearethe3mostimportantthingstorememberinrelationtothat:1.Thenetworkhasmorecoverage:•  96.96%oftheAustralianpopulationhascoverage•  Over5,500networkupgradeshaveoccurredinthelast2years,and•  Over1,200roamingsitesinregionalareasareontheOptusnetwork2.Vodafone4Ghas:•  Outdoorcovering98%ofthemetropopulation•  Over3million4Gdevicesareonthenetwork,and•  VoiceOverLTE(VoLTE)rolloutwillcontinuethroughout2017andimprovevoicequality

3.IntermsofReliability,Vodafonehas:•  Droppedcallrateat<0.5%•  4Gdatasessionsetupsuccessrateat99.68%,and•  4Gavailabilityat99.61%.

YoushouldadviseeverypotentialcustomertochecknetworkcoverageatandaroundtheirhomeandworkaddresspriortoapplyingforservicesThiscanbeperformedat: www.vodafone.com.au/coverage

TheVodafonecoveragecheckerallowsthecustomertospecifyboththeiraddressandmobiledevice.ThecustomershouldbesuretochecktheavailablecoverageforbothCalls/SMSandData,whichmaydiffer

Sofinally,aspartoftheintroductiontotheopportunity,let’ssummariseallthegreatreasonsforyourcustomerstochooseVodafone:

1.  Theyhavehighlycompetitivemobileandmobilebroadbandoffers–watchoutforthose

inourmarketingandtrainingcommunications

2.  Yourcustomerscanaccessthelatesthandsets,includingiPhoneandSamsung

3.  Thereisanoptiontolinkplansonthesameaccounttosharedatainclusionsamongsta

fewusersusingthepool

4.  $5perdayroaminginover50countries–ofcourseT&Csapply

5.  Competitiveinternationalcallingoptions

6.  Andofcourse,theVodafoneNetworkSatisfactionGuaranteefornewcustomersintheir

first30daystoensuretheyarehappywithcoverage.Congratulations,youhavecompletedthesectionontheVodafoneMobileOverview.Ifyouareconfidentyouhaveunderstoodallofthecontentsothatyoucanpassthequizattheend,thenpleaseproceedtothenextmodulethe‘CustomerAccreditationProcess’andremembertomarkeachtask‘Complete’