CORPORATE OFFICE 1000 Route 9 North, Suite 303 Woodbridge, NJ 07095 Phone : 732 283 0801 Fax : 732 283 0489, 732 283 3775 OFFSHORE OFFICE Plot No: 9/A15, SIPCOT IT Park Padur Post Siruseri, Tamilnadu 603 103, India Phone : +91 44 4741 9000 Fax : +91 44 4741 9100 OMAHA OFFICE 13011 Scott St, Omaha, NE 68142 Phone : 402 505 7790 Fax : 402 505 7798 SINGAPORE 662, Woodlands Ring Road #5-226 Singapore 730 662 Phone : 65 6279 1053 About SENSIPLE SENSIPLE is a global leader in consulting and Information Technology Services. We provide voice authentication solutions that prevent fraud, eliminate identity theſt, and make application logins more secure. Founded in 2000, the privately-owned company is headquartered in New Jersey, USA with additional offices in the USA, India, and Singapore. Voice Biometric Authentication Reinventing a new next generation Authentication Solution The US Contact Center Decision-Makers’ Guide 2014 (by ContactBabel ) states: “It takes an average of 26 seconds to verify a customer’s identity manually, and this mounts up considerably: the US contact center industry spends around $20 billion each year, just to verify that the caller is who they claim to be.”
About SENSIPLESENSIPLE is a global leader in consulting and Information Technology Services. We provide voice authentication solutions that prevent fraud, eliminate identity theft, and make application logins more secure. Founded in 2000, the privately-owned company is headquartered in New Jersey, USA with additional offices in the USA, India, and Singapore.
Voice Biometric Authentication Reinventing a new next generation Authentication SolutionThe US Contact Center Decision-Makers’ Guide 2014 (by ContactBabel ) states: “It takes an average of 26 seconds to verify a customer’s identity manually, and this mounts up considerably: the US contact center industry spends around $20 billion each year, just to verify that the caller is who they claim to be.”
Need for Stronger AuthenticationWith 76% of network intrusions exploiting weak or stolen credentials according to the Verizon Data Breach Investigations Report, security professionals are actively looking for ways to improve the strength of user authentication on their networks, using methods that have a higher degree of irrefutabilityn Massive hack attacks shows the flaws with
security in various organizations.n In many situations, traditional authentication
measures like Passwords and OTP fail to deliver the primary purpose of securing customer accounts and confidential data.
n Data breaches in large corporates like eBay, Target etc. lead to reduced user activity thereby reducing thvvhe revenue stream
To address these discrepancies, SENSIPLE came up with an accurate and advanced speaker authentication technology that can be configured to suit organization’s requirements and can be customized to the unique needs of today’s business. The voice biometric solution can be used independently or in combination of any other identity verification techniques.
How SENSIPLE’s Voice Biometrics Works?SENSIPLE’s Voice Biometrics works on a patented voice biometrics engine. Voice Biometric Verification, also termed as speaker verification involves verification of a speaker based on the unique geometry of the speaker’s vocal tract such as the vocal tract length.
Enrollment: To create a voiceprint, speaker has to repeat simple phrases. This is a one-time process takes only one minute.
Recognition: The system captures the customer’s voice and compares it with a pre-recorded sample in database to confirm the identity of the person.
Research has shown that 80% of consumers view voice biometrics positively due to the secure and convenient authentication experience.
Benefits :Intuitive Technology:Intuitive and natural language technology that provides secure access as human voice cannot be stolen. It delivers a high accuracy maintaining a false acceptance rate of 0.01% and false rejection rate of less than 5%
Cost-Effective:Voice Biometrics is a cost-effective measure as there is no necessity of special hardware, instead a standard phone can be used for authentication. It is the only biometrics that provides remote authentication.
Privacy Concerns: Speech is widely acceptable by most people which implies that voice biometric measure has no privacy problems.
Time consumption:Shorter lead time spent in automated identification & verification process
Complying with Regulations: Can process millions of transactions in a PCI Level 3 DSS Compliant, and high availability environment. It will help us comply with 2012 authentication standards imposed by FFIEC (Federal Financial Institutions Examinations Council)
Increased Self-service usage and successful self-care rates with consistent experience across all channels
Additional Factors for Authentication:Something you know: data like a password, PIN or personal question
Something you are: a person’s unique physical characteristic, such as their voice
Something you have: an ID card or token with serial number
Unique Features:Ease of Integration: Can be integrated easily with any IVR System
Universality: Language, Accent and Dialect Independent
Deployment: Cloud or On-Premise
Anti-Spoofing Technology
Sensiple SolutionsFinancial Institutionsn Password Resetn Phone Banking Authenticationn Securing mobile walletn Securing Internal records to safeguard against data breach
Telecommunicationsn Password Resetn Voice as a Servicen Contact Center Securityn Secure Access to Value Added Services
Governmentn Monitoring Low-risk offendersn Voice Mining Surveillancen Immigration Control
Health Caren Contact Center Securityn Securing Access to Electronic Medical Recordsn Time and Attendance Trackingn Voice Signature for Legal verifications
Airlinesn Mobile Application Securityn Secure access to Member programsn Auto onboarding solution across terminals
