Manage Customer Contact Voice Mail Connect
Professional Services
Enterprise Solut ions
Cal l Centers
IVR TT/VR
Call Recording
Call Accounting
SIP Soft-phones
CONNECT YOUR BUSINESS WITH
THE RIGHT TECHNOLOGY & PARTNER Poltys a company with exceptional knowledge and expertise in developing products
with and for Panasonic for over 12 years . Thousands of Panasonic end users are
using Poltys software today in many different ways all over the world. Poltys core
areas of expertise are: application developer, SIP technology developer used for
Voice over IP, and professional services. Professional services allow us to deliver
complete solutions to customers like you by customizing or integrating our applica-
tions with other software solutions.
Voice Mail Connect is part of a suite of applications designed on open standards.
We understand that having customer contacts handled quickly and efficiently is
essential to maintaining and growing a business.
If you’re a service company, medical clinic, legal group, or in other fields which customers depend on you returning their calls 24 hours a day 7 days a week you probably have people dedicated to coordinate and schedule who is covering your business. You already know the training required to learn which Voice Mail box is
Flexible Solutions Helping you manage your business
used on what day to retrieve the customers messages or perhaps program a new phone number in for the next person covering the calls. The cross training of your staff and the administration expenses involved can mount up quickly. Voice Mail Connect solves these issues with a friendly user interface that is centralized. This ensures a single point of contact for your staff to call and retrieve messages. This eliminates hours of administration for multiple entries of a mailbox for notification. Most organizations that perform after hour call coverage have several people sharing the after hours coverage which complicates the coordination of the workers schedules. Voice Mail Connect was designed from telephone dealer feedback based on installing and servicing Panasonics telephone and voice mail systems. They know from direct contact with users what is needed and required to make the operation run smoothly.
NOTIFICATION ASSIGNMENT ENTRY OF PERSONS NAME
EASY DATE ASSIGNMENT
START COVERAGE
END COVERAGE
3 NOTIFICATION NUMBERS
TO CALL
EASY RECURRING SCHEDULE BUILDER MANY OPTIONS TO PROVIDE MAXIMUM FLEXIBILITY
DAILY
WEEKLY
MONTHLY
YEARLY
Notification Schedule
CALENDAR VIEW OF SCHEDULE
Need additional proof of del ivery
CALL RECORDING SOLUTIONS
Capable of recording Analog or Digital
Extensions, Analog or Digital trunks like
T1 and PRI offers a total solution for
recording.
Fast retrieval of previously recorded calls
based on called number, calling number,
and many other options.
IVR SOLUTIONS
Customers the call for the same type of
information all the time can be handled
by IVR. Avoid making them wait for in-
formation and lower you call volume with
an integrated IVR. Supporting both
touch tone or voice recognition our IVR
solutions are easily connected to most
database applications.
Cal l Center Solu t ions
Control your destiny with management
reports and monitoring solutions
designed to give you visibility of call
traffic reaching your business. On
average 30% of management time in
a call center is centered around
management reports of activity.
.
VOICE MAIL CONNECT HIGHLIGHTS EASY VISIBILITY TO COMPLEX CALL COVERAGE SCHEDULES
EASY MANAGEMENT FOR
COVERAGE SCHEDULING
TELEPHONE NUMBERS TO CALL
REPETITIVE SCHEDULES
DAILY, WEEKLY, MONTHLY, YEARLY COVERAGE
Other Software Offerings
After entering a new schedule into our calendar its easy to see who was assigned to answer your customer calls. By opening any of the scheduled items it shows all the information you entered and when the coverage occurs.
For Voice Mail Connect you can add our Call Accounting package to show when the call was placed and each time the number was dialed along with the duration of the call. Adding Trunk Based call recording will capture not only the original caller leaving the message in the voice mail but the call back to the person on the notification schedule.
3300 N. Main Street, Suite D
Anderson, SC 29621-4128
864.642.6103 phone
864.752.1568 fax
WWW.Poltys.com
PROFESSIONAL SERVICES
APPL ICAT IONS
SUPPORT
Billing Recording Soft Phone
Accounting View Lite View Pro Record Pro Talk Express Standard ProCCSupervisor Features
General Settings
Customer Information ■ ■
Agent Information ■ ■ ■ ■
Call Cost Information ■ ■ ■ ■
Charge Settings ■ ■ ■ ■
Global Filtering ■ ■
User Profiles ■ ■Alarm Settings ■ ■ ■ ■ ■ ■VM Record Settings ■
Real-time Monitoring
Browse ACD System Level ■ ■ ■ ■ ■ ■
Browse ACD Queue Level ■ ■ ■
Browse ACD Group Level ■ ■ ■ ■ ■ ■
Browse Agent Level ■ ■ ■ ■ ■ ■Get Agent Status ■ ■ ■ ■ ■ ■Get Call Status ■ ■ ■ ■ ■ ■Login/Logout Agent ■ ■ ■Start Agent Voice Recording ■
Enable/ Disable Agent Chat capabilities ■Monitor Call ■ ■ ■
Performance Graphs
Predefined Performance Graph ■ ■
Custom Performance Graph ■ ■
Counter Graph ■ ■
Reports
Manage Reports ■ ■ ■ ■ ■
Predefined Reports ■ ■ ■ ■ ■
Logs
CO Call Log ■ ■ ■ ■ ■ ■
Intercom Call Log ■ ■ ■ ■ ■ ■
Agent Log ■ ■ ■
CCAgent FeaturesFlexible GUI Appearance ■
General Settings ■
Call Control ■
Incoming call pop-up ■
Customer Infomation ■
Other Operations ■
CCAgent Pop Up Integration ■
Softphone FeaturesDesigned KX-TDE/ KX-NCP ■
Make Call/ Answer Call/ Reject Call/Transfer Call ■
Music on Hold ■
Call Duration Timer ■
Call Recording and playback ■
2 phone lines ■
Import Outlook contacts ■
Network quality monitoring ■
Incoming call pop-up window ■
Audio Tuning Wizard ■
Customizable GUI appearance and sounds ■
Phonebook with multiple phone numbers ■
Integration with Outlook, GoldMine and ACT! ■
Custom 3rd-Party CRM integration ■
Call Centre Suite Extensions
Integration with virtually any CRM/ ERP Database ■
Custom IVR with Database Queries and Call Routing
■ ■
Smart priority Call Routing ■ ■
Custom ACD Queue Management ■ ■
Custom touchtone-based IVRs ■ ■
Custom speech recognition-based IVRs ■ ■
Call Center PBX Monitoring
Application Solutions