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Voice of India's Citizens Survey © TNS 7th June, 2014 VOICE 2014 Voice of India’s Citizens Survey Salient Findings Snapshot
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Voice of India's Citizens Survey
© TNS 7th June, 2014
VOICE 2014Voice of India’s Citizens SurveySalient Findings Snapshot
Voice of India's Citizens Survey
© TNS 7th June, 2014
This VOICE survey…
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VOICE survey 2014 coverage
25,397 adults drawn randomly from 4326 polling parts, spread across 43 parliamentary constituencies from 21 cities
A part of Annual Survey of India’s city systems, now into its second edition…
For measuring citizen’s perceptions on Quality of Life (QoL) Quality of underlying “city systems”
Survey Timing : April – May 2014
QoL
City-Systems
Voice of India's Citizens Survey
© TNS 7th June, 2014
All India coverage
3
Ludhiana
ChandigarhDehradun
Delhi
Jaipur KanpurLucknow
Patna
RanchiKolkata
Bhubaneshwar
Hyderabad
BangaloreChennai
Thiruvanthapuram
Ahmedabad
Surat
BhopalRaipur
Mumbai
Pune
Voice of India's Citizens Survey
© TNS 7th June, 2014
Perception Parameters
4
Basic Necessities:
1. Mobility
2. Water Supply
3. Sanitation
Aspects of QoL
1. Robust Urban Planning and Design
2. Enhanced Urban Capacities and Resources
3. Empowered and Legitimate Political Representatives
4. Transparent, Accountable and Participatory Cities
City System Factors
Each dimension was explained in detail to the respondent for an informed evaluation
Citizen opinion was taken on 9 specific aspects spread
over these 4 factors
Convenience Aspects:
1. Public Amenities
2. Pollution
3. Crime and Safety
4. Ease of process in Government offices
Voice of India's Citizens Survey
© TNS 7th June, 2014
Rating of their city was obtained on a “Marks out of 10” scale
Citizen’s Perception Measurement Methodology
5
Very bad Very good
Mean scores on these ratings was transformed to a 100 Point Index
100Very Good0
1 2 3 4 5 6 7 8 9 100
Very Bad
Absolute Evaluation Norms
75+ Very Good 60-75 Good
50-60 Average
40-50 Poor < 40 Very Poor
Voice of India's Citizens Survey
© TNS 7th June, 2014
Citizen’s Perceptions on QoL – Basic necessities
6
Delhi
Lucknow
Kanpur
Ludhiana
Jaipur
Dehradun
Chandigarh
Patna
Kolkata
Ranchi
Bhubaneshwar
Mumbai
Ahmedabad
Surat
Pune
Bhopal
Raipur
Bangalore
Hyderabad
Chennai
Thiruvananthapuram
62
52
39
48
56
58
65
57
62
51
65
60
70
67
66
50
60
64
64
62
69
56
49
35
50
61
60
65
51
61
43
64
62
68
67
68
49
58
64
65
61
67
52
49
35
45
50
51
62
47
56
42
59
56
65
64
63
39
53
62
64
61
68
Mobility Water Supply SanitationCity
No city weighs in area of absolute strength on basic necessities Ambers and reds are most pronounced on sanitation, as compared to mobility and water
supply South and West cities are looking better than North and East
Voice of India's Citizens Survey
© TNS 7th June, 2014
Citizen’s Perceptions on QoL – Convenience factors
7
Delhi
Lucknow
Kanpur
Ludhiana
Jaipur
Dehradun
Chandigarh
Patna
Kolkata
Ranchi
Bhubaneshwar
Mumbai
Ahmedabad
Surat
Pune
Bhopal
Raipur
Bangalore
Hyderabad
Chennai
Thiruvananthapura
50
50
35
41
48
49
62
52
59
44
59
55
67
63
63
38
55
64
65
61
68
52
48
33
40
50
54
61
47
53
45
59
53
61
63
59
39
54
62
64
57
68
51
48
38
42
51
56
61
51
58
45
59
54
60
67
60
47
56
64
65
61
68
Public Amenities
Pollution & Greenery
Crime & Safety
City
51
48
36
43
48
57
61
50
58
42
59
53
59
63
61
39
50
64
65
61
69
Ease of process in Govt. Off.
More greens in the South region… but tremendous scope of development across all cities
Voice of India's Citizens Survey
© TNS 7th June, 2014
Citizen’s Perceptions on Quality of City Systems
8
Delhi
Lucknow
Kanpur
Ludhiana
Jaipur
Dehradun
Chandigarh
Patna
Kolkata
Ranchi
Bhubaneshwar
Mumbai
Ahmedabad
Surat
Pune
Bhopal
Raipur
Bangalore
Hyderabad
Chennai
Thiruvananthapura
63
55
41
47
56
61
66
60
59
52
64
63
70
69
62
50
54
67
65
68
70
56
50
37
44
53
58
63
51
61
43
61
57
58
64
59
40
51
64
64
62
69
50
49
34
44
49
58
62
49
60
43
59
54
57
64
59
38
53
63
64
58
69
47
45
32
42
46
57
58
42
51
38
58
48
55
61
60
28
41
63
65
59
69
Southern cities perform better Low scores on Management and Participation aspects of the City Systems
framework
CityRobust Urban Planning and
Design
Enhanced Urban Capacities and
Resources
Empowered and Legitimate Political
Representatives
Transparent, Accountable and
Participatory Cities
Voice of India's Citizens Survey
© TNS 7th June, 2014
Extent relationship between city system Rating & QoL Rating
City Systems vs Quality of LifeCitizen View Point
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Extent to which city system impacts QoL Relationship Index
0 Not at all 100A large extent
In citizen’s view point, city systems fully impacts QoL
64 40
45
50
55
60
65
70
75
80
40 50 60 70 80
QoL Index
Cit
y S
yste
m I
nd
ex
Correlation Coefficient: 0.96
Voice of India's Citizens Survey
© TNS 7th June, 2014
Citizen’s Last Word
10
Short-term vs Long-term
Willing to wait for longer-term sustainable
solutions as against quick fixes
57%
Participation in citizen activities
Willing to participate in citizen activities
57%
Higher (over 80%) in Kolkata, Jaipur, Ranchi and Chandigarh
Lower (under 40%) in Kanpur, Thiruvanthapuram and Raipur
Higher (over 80%) in Pune and Ranchi
Lower (under 30%) in Ludhiana
Voice of India's Citizens Survey
© TNS 7th June, 2014
VOICE Survey: In Sum
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1Scope exists for further improvement in all cities – on QoL dimensions & city system factors
2There are differences across cities on most aspects
3In citizen’s view point city system impacts QoL
4They are willing to wait for longer termsustainable solutions
5And, are willing to participate in citizen activities
Voice of India's Citizens Survey
© TNS 7th June, 2014
