Offerings Portfolio

Voice Services

Business Services

PRI

• Primary Rate Interface (PRI) enables connection of up to 30 voice channels to an

enterprise EPABX on a single line

• Each channel can be configured for incoming, outgoing or both functionalities

Direct line for each user

•Direct Inward Dialing (DID)

•Direct Outward Dialing (DOD)

Enterprise friendly billing system

Caller ID extension wise billing to provide

user the capability to track usage on each

PBX extension and control costs

Ease of management: Highly scalable

Disaster recovery

Circuit switched capability can provide

alternate paths in the event of emergency

Solution highlights

Business Services

SIP Trunk

• IP based PSTN Telephony that can support upto 1500 voice channels over a single

link

Financial benefits

•Save on CAPEX as no hardware upgrade

required on multiple PRI ports.

• Low maintenance, reduced administration and

overhead costs while increasing efficiency

Operational benefits

•Simplify your network by reducing multiple

physical links coming to your office

•Scale up easily as you need for voice channels

grows

Future ready convergence technology

Solution highlights

Business Services

BRI

• Basic Rate Interface (ISDN BRI) integrates service by offering two 64 kbps bearer

(B) channels used for voice, data, and video.

• Both channels can be bonded to providing 128 kbps link.

Increased Productivity • Higher speed - ISDN BRI uses 2 separate 64 kbps

channels, which can be combined into 128 kbps

channel.

• Provides Voice, Data, and Video connectivity

• Avoid the cost and inflexibility of dedicated lines - the

same ISDN line can be used to carry voice and data

Other Features • Caller ID

• Call Waiting

• Call Forwarding

• Call Hunting

• FAX machine connectivity

• EPABX

• Signature tunes available on individual lines

Solution highlights

Business Services

Centrex Business Solutions

• Fully managed, hosted service that offers the functionality of PBX system

No Capital expenditure

Hosted Solution

Scalable

Feature rich service • DID number for each extension

• Short Digit Dialing

• Call Forward – (no reply /on busy / immediate)

• Multi party conference

• Call pickup (Direct and Group)

• Dynamic Locking and user level restriction

• Authentication code: make calls using roaming

password

Solution highlights

Business Services

IP Centrex

• India’s first cloud-based converged voice service for your business

Zero Capex- Completely managed model

Readily Scalable

Future-proof - Comprehensive IP based

Range of high-end IP phones

Pan-India private numbering plan

Carrier-grade service

Extensive geographic coverage

Multiple Device options

Solution highlights

Business Services

Mobile- GSM & CDMA

• Seamless voice connectivity through Tata Docomo’s GSM and CDMA services

across India

Wide Range of plans: • Unlimited plans: Enjoy unlimited local and STD calls

on any network.

• Combo plans: Stay connected on Internet with

excellent benefits on Data usage with Voice plans.

• Roam Free Plans

Roll over benefits

Value added features • Common User Group (CUG):

• Call Control (Del level barring)

• Billing flexibility

• Insta conference

• Roaming

BlackBerry Services

Solution highlights

Business Services

Walky

• Functionality of a mobile and the comfort of a landline

• Quick-set up wireless desk phones

Instant deployment

Wireless landline Phone that offers instant

deployment and activation even at remote

and project locations

Seamless connectivity

Enjoy uninterrupted service without

worrying for fiber cuts

Customized solutions

Solution highlights

Business Services

Wireless EPABX

• Full functionality EPABX that can be deployed instantly without an extravagant

capital expenditure

• Available in configuration of upto 32 lines

• Ideally suited for project and remote offices.

Quick set-up

CRM

Wireless EPABX comes bundled with CRM. • Single Solution to Manage, Monitor and Control all

Telephone Calls

• Automatic computer screen pop up with contact and

last call conversation details

• Maintain online telephone directory with up-to-date

customer information

• Facility to insert remarks

• Call logging with call costs

• Special provision to print/import all call related reports

into MS Word/MS Excel format for scrutiny & analysis

Solution highlights

Business Services

InstaCC- Hosted Contact Center

• Unified, scalable and managed portfolio of contact center applications

• Scalable, reliable and secure service

• Flexible and quick capacity adjustment

• Next-generation contact center capabilities

Agent and supervisor interface

Cost-effective IP connectivity

Supports multi-site routing

Supports work-from-home agents and remote

supervisor

Next generation features • Multiple, simultaneous campaigns and lead

management

• Interactive Voice Response (IVR) system

• Automatic call distribution, predictive dialing and real

time and historical reports

• Call Recording and Quality Monitoring

• Supports integration with third party business

applications

• Do Not Call (DNC) management

Solution highlights

Business Services

International Private Leased Circuit- Contact Center

• High Capacity, TDM-based Voice Solution for Call Centers and BPOs

• Manageable and scalable

Optimize cost

Volume-based tier model

Reduced operational costs for start-up or

expansion of capacity

SLA and maintenance

Solution highlights

Business Services

Audio Conference

• Tool to connect and collaborate with people across functions and geographies

• Reduce travel cost, increase executive productivity, permit frequent, multi-party

interactions and zero capital investment

Availability • Instant availability and easy deployment

• No software installation required

• Carrier class service available 24X7

• Accessible from India as well as international locations

Easy to use and administer

Browser based and simple to use

Rich features • Host dial-out

• Roster playback

• Lecture mode

• Security etc

Bills: Detailed and transparent bill statement with

port and usage charges

Solution highlights

Business Services

Toll Free Services

Let customers reach you, round the clock, from anywhere in India

• Call Free Service (1800)

• Call Local Service (1860)

Interactive web interface

Online reports for customers’

analysis

Monitoring

Monitored from Tata Teleservices' 24 x 7

network operating centre

Solution highlights

Business Services

Thank You

For further details, please contact us at

mktg@tatatel.co.in