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www.voicesnap.com Streamline mobility Reduce Costs Connect workforce Simplify business communication
| Date post: | 10-Jul-2015 |
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www.voicesnap.com
Streamline mobility
Reduce Costs
Connect workforce
Simplify business
communication
About us
Our Value Proposition
A solution approach to effective business communication
End to end solution and application design to plan, develop, test and implement communication solutions for you
Over a decade of solution design with 100s of solution models
How can we help you
Some of the areas where we have been able to assist our clients include:
Lead generation: Clients have reported a remarkable 15% growth in leads within the first month of usageOrder capture: a 100% order capture to ensure that all enquiries are recorded with a potential for follow up and actionCustomer support: an ideal 24*7 customer service that requires no physical agent supportFeedback: Ideal for feedback, enquiries, complaints, suggestions thus connecting your feet on street, customer as well as you, the businessReporting: Customized reporting that enables a business to make strategic decisions
Industries we serve
What we can do for you?
Customized business solutions
Outbound alerts and notifications Customer surveys
and Profiling
Order and delivery management in
supply chain services
Order tracking, prioritize business and
manage customer relationships
Customized reporting for Feet
on street
Maximize returns on response to your advertisements
Promotions and Propaganda
Lead Generation and order Capture
Our Clients
Builders Publishing
Raja Shop inn
Our Clients
FMCG Retail Media
Bank Service
Sample Case study
Voice Snap for Builders
The challenge: - Effective Lead Capture from print advertisements - Keep a track on the calls made by the Marketing team - Effective Order Capture - Continuous Lead Generation
Solution highlights
One single number that has become part of the advertisement for the builder
Customer calls this number and is greeted by a simple welcome message
He follows the directions and is connected to an available agent
If all agents are busy, he is prompted to await a return call from the first available agent
Our customized solution provides an instant SMS alert to the caller as to the name of the agent who will call him back
Creates a 24*7 environment
No incidence of missed calls due to busy lines or marketing executive not being available
Creates a call log for future reference
The marketing executive will know if it is a repeat call or a new customer enquiry
A customer is routed to the same executive for continuity and more personalized service
The Management has a track of the number of calls handed by each of its field agents
Advantages •Originally the marketing agents handled as many calls as they could on the day an advertisement was given in the papers•There were missed calls due to the line being busy or for genuine reasons like fatigue•There was no way to keep a track on a genuine buyer as against a mere enquiry•There was no way to track a return on an advertisement
Solution for a leading publishing house
The challenge: - to connect circulation department with agencies - connect reporters with news desk - connect readers with editorial desk - conduct surveys and opinion polls
Solution highlights
Created a singe telephone number for each department for internal users and a global number for customers across the globe
When accessed via the internet this number become s the call logger for a particular department
Creates a call log and reporting system for each department
Priority based call answering system
Creates a 24*7 environment
No incidence of missed calls due to busy lines or operator not being available
Creates a call log for future reference
The operator can prioritize and handle calls based on the requirement and urgency
Encourages users to participate more actively as the system is easy to use with the advantage of voice (hence can speak in own language)
Advantages
•Originally no provision was available to handle such calls;•Currently our system receives 2500 calls across users per day•All queries are reported and handled within scheduled SLAs
Feedback, Questions and Enquires:
Ganesh Padmanabhan
26, Unnamalai Ammal Street,T.Nagar,Chennai [email protected]
Thank you
