C remation has become more prevalent as an end of life option, yet many people still don’t fully understand their choices. For example, some people are surprised to learn that cremation is recognized as an acceptable form of disposition by most major faiths. Cremation also offers a number of service options. You can celebrate the life of a loved one who has been cremated with or without a visitation, funeral or burial service. Or, you can have a simple memorial service at a local venue such as Robinswood or Clise Mansion. It is also important for you to learn and understand the differences between cremation providers. While price is an important consideration, you should know what your provider offers what your provider offers and what you receive for their fee. For example, Bonney-Watson differentiates itself from other cremation providers because we have on-site crematory facilities. This means that your deceased family member never leaves our care, reducing chances for error. We also encourage families to personally inspect our crematory facilities, and we strictly adhere to a code of ethics that assures you of our commitment to dignity and honesty. The choice is always yours. At Bonney-Watson, we’ll work hard to make sure you are completely satisfied with the choice you make. CUSTOMER SATISFACTION Our Priority is Our Customer C omplete customer satisfaction is not easy to achieve ‑— for any company. But the challenges of satisfying peoples’ needs at a time when they are most vulnerable makes the goal even harder to meet. Bonney-Watson takes customer satisfaction seriously; we’ve made it a top priority for 142 years. We are the only funeral and cremation services provider in this market to implement a customer satisfaction program called the Cycle of Excellence. This four-step process (right) allows us to continually improve our service. Cameron Smock Bonney-Watson President (continued on page 3) THE CHOICE is ALWAYS YOURS Life and Cremation Options SERVING FAMILIES FROM FOUR CONVENIENT LOCATIONS b Ballard Capitol Hill Federal Way SeaTac (206) 242-1787 [email protected]What’s Happening at Bonney-Watson • Cremation Choices • Cycle of Excellence • Ballard NW Senior Center • Multi-Service Center in Federal Way • History of Bonney-Watson • New Staff • The Grief Store • Events Calendar Summer | Fall 2010 Our Vision Bonney-Watson is a place where meaningful experiences and exceptional care are provided by inspired employees. 1 Use effective questioning and listening to reassure and UNDERSTAND a family’s unique needs, wants, and desires. 2 Use that information to help CREATE a meaningful and personalized tribute. 4 DELIVER on all promises to ensure that a family’s wishes are honored completely. CYCLE of EXCELLENCE 3 COMMUNICATE with families in a way that builds their confidence in our ability to do what we said we would do.
Transcript
Cremation has become more prevalent as an end of life option, yet many people still don’t fully understand their
choices. For example, some people are surprised to learn that cremation is recognized as an acceptable form of disposition by most major faiths. Cremation also offers a number of service options. You can celebrate the life of a loved one who has been
cremated with or without a visitation, funeral or burial service. Or, you can have a simple memorial service at a local venue such as Robinswood or Clise Mansion.
It is also important for you to learn and understand the differences between cremation providers. While price is an important consideration, you should know what your provider offers what your provider offers and what you receive for their fee. For example, Bonney-Watson differentiates itself from other cremation providers because we have on-site crematory facilities. This means that your deceased family member never leaves our care, reducing chances for error. We also encourage families to personally inspect our crematory facilities, and we strictly adhere to a code of ethics that assures you of our commitment to dignity and honesty.
The choice is always yours. At Bonney-Watson, we’ll work hard to make sure you are completely satisfied with the choice you make.
CUSTOMER SATISFACTIONOur Priority is Our Customer
Complete customer satisfaction is not easy to achieve ‑— for any company.
But the challenges of satisfying peoples’ needs at a time when they are most vulnerable makes the goal even harder to meet.
Bonney-Watson takes customer satisfaction seriously; we’ve made it a top priority for 142 years. We are the only funeral and cremation services provider in this market to implement a customer satisfaction program called the Cycle of Excellence. This four-step process (right) allows us to continually improve our service.
Cameron SmockBonney-Watson President
(continued on page 3)
THE CHOICE is ALWAYS YOURSLife and Cremation Options
It is one thing for a funeral or cremation services provider to say customer satisfaction is important. But Bonney-Watson has a proven system in place to help us make sure that goal becomes reality.
2 Bonney-Watson • Celebrating Lives Summer | Fall 2010 3
Providing Hope and Help
The Multi-Service Center in Federal Way provides support to help people in the community become
more self-reliant. Last year, more than 50,000 people in South King and North Pierce counties found hope and help through educational programs, employment assistance, food and clothing, financial education, elder advocacy, housing and energy assistance.
Bonney-Watson partners with the Multi-Service Center to help make the Federal Way community a healthier, safer and more compassionate place to live, work and raise a family. This year, we were once again a proud sponsor of their Annual Crab Feed and Auction, which raised more than $60,000 to support programs that provide people with basic needs and resources to build pathways out of poverty.
Tolearnmore,visitwww.multi-servicecenter.com
Where Friends Meet Friends
Bonney-Watson is a proud business sponsor of the Ballard Northwest Senior Center. The Center’s
mission is to promote the emotional, social and physical well-being of older adults. More informally, they help people connect with other like-minded, active people through a wide variety of activities and programs.
The Center provides many different classes and services, ranging from legal consultations, tours and travel, and arts and crafts to card games, computer classes and others. In addition, they offer a number of health and wellness programs covering exercise, nutrition and even Tai Chi. Clubs range from knitting and quilters groups to book clubs and Bible study groups. There’s even a Red Hat Club and a Wii Sports and Fitness Club.
Bonney-Watson and Wiggen & Sons have been part of the Ballard community for many years, and our support of the Ballard Northwest Senior Center further cements our role in this vibrant neighborhood.
Seattle’s population numbered about 150 mortal souls when Oliver C. Shorey and his wife, Mary Emeline
Bonney, came to town. The year was 1861. Shorey and his partner A.P. DeLin ran a cabinet shop and furniture store. In 1868, the two added casket-making to their list of services. And thus began the company we know today as Bonney-Watson.
As Seattle’s population increased, so did the need for caskets. In 1881, L.W. Bonney, a brother-in-law of Shorey, joined the firm. The Shorey/Bonney name survived until 1889, the year of the Great Fire.
Rebuilding After The Great Seattle FireAfter the fire, Shorey retired and sold his company shares to G.M. Stewart. Ten years later, Harry M. Watson bought out Stewart and for the first time, the Bonney-Watson name went up on their building at Third Avenue and Columbia Street.
In 1912, the company moved to larger facilities at Broadway Avenue and East Olive, where it remained for half a century. The building was sold to Seattle Community College in 1962, and Bonney-Watson moved up Broadway to their present location on Capitol Hill.
In 1978, Bonney-Watson acquired Washington Memorial Park and Mortuary, located north of SeaTac Airport. In 1989, we added a funeral home in Federal Way and in 2000, we acquired Wiggen & Sons Funeral Home in Ballard.
Since we have been providing funeral services since 1868, this makes Bonney-Watson Seattle’s oldest continually operating business.
Young At HeartBut our company is anything but old in spirit. Throughout our 142-year history, Bonney-Watson has earned and maintained a legacy of providing excellent customer service.
It goes without saying that if a company is able to remain in business for more than 140 years, it must be doing something right. We are proud to use our years of experience to help families celebrate the lives of those that were dear.
The (now-demolished) Bonney-Watson Funeral home on the corner of Broadway and East Olive Street, Capitol Hill, Seattle (1916)
Thanks to everyone who joined us on our annual Bonney-Watson Boat Cruise in June. It was
a beautiful day, and a great way for people to connect with old friends and meet new ones.
Seattle’s Oldest Business Still Going Strong
Bonney-Watson was a proud sponsor of the Walk & Rock in June, a special event benefitting The
Tears Foundation. Thanks to our staff and their families for personally showing their support
for this great organization.
Congratulations to the Ballard Rotary Club for a successful Ballard Island Luau Auction in April. Bonney-Watson/Wiggen & Sons was a major sponsor of this event, which netted more than $40,000.
THANKS + CONGRATS
Bonney-Watson ambulance and hearse, typical of funeral homes during that era (1909)
Since we have been providing funeral
services since 1868, this makes Bonney-Watson
Seattle’s oldest continually operating
business.
Congratulations to Christine Roan from Burien. She won our VISA gift card give-away in April.
Photo courtesy of Rhonda Clary
Photo from an advertisement in The Argus (Seattle,Washington) Christmas issue 1916
4 Bonney-Watson • Celebrating Lives
Washington Memorial Park & Mortuary 16445 International Blvd • SeaTac, WA 98188
www.bonneywatson.com | (206) 242-1787
PRSRT STDU.S. POSTAGE
PAIDSEATTLE, WA
PERMIT NO. 9556
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7/26 7th Annual M&M Golf Classic, presented by the Michael Miyauchi Foundation; The Golf Club at Redmond Ridge
7/28 Highline Medical Center Foundation Annual Golf Classic; Washington National Golf Club in Auburn
8/2 10th Annual Kin On Golf Tournament; Washington National Golf Club in Auburn
8/8 Archbishop Brunett 2010 Golf Tournament, presented by The Crozier Society; Trophy Lake Golf in Port Orchard
8/28 Bonney-Watson Health Fair; Capitol Hill in Seattle
9/3 9th Annual Nikkei Concerns Founders’ Golf Benefit, presented by Don Wakamatsu; Rainier Golf & Country Club
Welcome New Staff
Bonney-Watson has formed an exclusiverelationship with The Grief Storetoprovidefamilies with direct access to products selected to promote healing, teach about grief, and provide support for the bereaved. The Grief Store is filledwithbooks,audioandvideotapeprograms,sympathycardsandgiftitemsthatwillhelpyoucreateaspecialmemorial for your loved one or to send to someoneelsewho is grieving. Talk to your funeral director for moreinformation.
Bonney-Watson is pleased towelcomeRich Winter as Director of Sales & Marketing.Richcomesto Bonney-Watson with years ofexperienceinourprofession.Most
recentlyheworkedinpre-needsalesandmarketingwith funeral homes and cemeteries near PortAngeles. Please join us in welcoming Rich toBonney-Watson.
