Volume 11 June/July 2006 A newsletter for professionals in the original equipment parts business. Messenger Right part. Right place. Right time. A new free enhancement to D2DLink, the Tire Replenishment Tool (TRT) provides dealers with online tire restocking from authorized distributors posting their tires on D2DLink. Choose your distributors, select tires, and set minimum stocking levels so orders are created every business morning. Paul Evans, Parts Manager, John Lance Ford, Westlake, Ohio stated, “TRT helps me better manage my tire inventory. We’re one of the highest volume tire dealerships in Ohio. With TRT, D2DLink automatically orders tires from my preferred suppliers at stocking levels I’ve already established. continued on page 2 CollisionLink National Rollout to Ford Dealerships Attention Ford collision wholesale dealers! Ford Motor Company and OEConnection have teamed up this spring/summer to bring you CollisionLink, the most efficient and accurate way to process wholesale parts orders — online. John Graham, Ford FCSD/OEConnection Manager said, “Ford scheduled 22 meetings with parts managers nationwide to launch CollisionLink because of our commitment to technology. CollisionLink is the solution to help our dealers be more productive, more efficient, and sell more OE parts. We’ve teamed up with OEConnection to help our dealers be more competitive.” Ford endorses CollisionLink as a recommended best practice to its network of wholesale dealers. This endorsement is based on CollisionLink’s proven ability to streamline the wholesale parts procurement process, offer increased opportunities for add-on and conquest sales, and provide tools that enable dealership parts departments to better service collision wholesale customers. Get noticed by customers and let your parts department shine with a personalized StoreFront webpage! OEConnection’s newest add-on product, D2D Plus — StoreFront, expands a dealership’s web- based advertising by showcasing its parts department to other D2DLink subscribers. The D2DLink locate screen flags StoreFront subscribers, so web pages can be accessed from D2DLink. A new and innovative distribution channel for parts departments, StoreFront can help dealerships sell more parts while increasing customer retention and satisfaction. “We’ve teamed up with OEConnection to help our dealers be more competitive.” John Graham Ford FCSD/OEConnection Manager Now Available: Parts Websites 1 continued on page 5 Online Tire Restocking– Free D2DLink Enhancement continued on page 4
Transcript
Volume 11June/July 2006
A newsletter for
professionals in the original
equipment parts business.Messenger
Right part. Right place. Right time.
A new free enhancement to
D2DLink, the Tire Replenishment
Tool (TRT) provides dealers
with online tire restocking
from authorized distributors
posting their tires on D2DLink.
Choose your distributors, select
tires, and set minimum stocking
levels so orders are created
every business morning.
Paul Evans, Parts Manager,
John Lance Ford, Westlake,
Ohio stated, “TRT helps me
better manage my tire inventory.
We’re one of the highest volume
tire dealerships in Ohio. With
TRT, D2DLink automatically
orders tires from my preferred
suppliers at stocking levels I’ve
already established.
continued on page 2
CollisionLink National Rollout to Ford DealershipsAttention Ford collision wholesale dealers!
Ford Motor Company and OEConnection
have teamed up this spring/summer to
bring you CollisionLink, the most efficient
and accurate way to process wholesale
parts orders — online.
John Graham, Ford FCSD/OEConnection
Manager said, “Ford scheduled 22
meetings with parts managers nationwide
to launch CollisionLink because of our
commitment to technology. CollisionLink is
the solution to help our dealers be more
productive, more efficient, and sell more
OE parts. We’ve teamed up with
OEConnection to help our dealers be more
competitive.”
Ford endorses CollisionLink as a
recommended best practice to its network of
wholesale dealers. This endorsement is based
on CollisionLink’s proven ability to streamline
the wholesale parts procurement process,
offer increased opportunities for add-on
and conquest sales, and provide tools that
enable dealership parts departments to
better service collision wholesale customers.
Get noticed by customers and let your parts
department shine with a personalized
StoreFront webpage! OEConnection’s
newest add-on product, D2D Plus —
StoreFront, expands a dealership’s web-
based advertising by showcasing its parts
department to other
D2DLink subscribers.
The D2DLink locate
screen flags StoreFront subscribers, so web
pages can be accessed from D2DLink.
A new and innovative distribution
channel for parts departments, StoreFront
can help dealerships sell more parts while
increasing customer retention and satisfaction.
“We’ve teamed up withOEConnection to help our dealersbe more competitive.”John GrahamFord FCSD/OEConnection Manager
For comments, feedback, or suggestions on this newsletter’scontent or value, and to submit product feature suggestions,please contact the newsletter editor:
To subscribe to D2DLink, D2D Plus, D2D Express orLinkIQ for your dealership, contact:Kyle McChesney, Sales Manager888-776-5792, ext. [email protected]
To subscribe to CollisionLink, contact:Ike Herman, CollisionLink Implementation Manager888-776-5792, [email protected]
For information about OEConnection products and servicesfor your auto manufacturer, contact: James Rose, Jr., VP Sales & National Accounts888-776-5792, ext. [email protected]
Submit address, email, telephone, fax number and partsmanager changes to: [email protected] or call 888-776-5792, ext. 2
For product and technical questions, call Customer Care at 888-776-5792, ext. 2
Lead Writer: Laura Jedacek
OEConnection is a venture of DaimlerChrysler, Ford Motor Company,General Motors, and ProQuest.
CollisionLink Ford Rolloutcontinued from page1
In This Issue
1-2 CollisionLink Rollout to Ford
1&5 Online Restocking — FreeD2DLink Enhancement
1&4 OEConnection Offers PartsDepartment Websites
2 How To: Sell More OE PartsUsing CollisionLink
3 How To: Advertise Your Dealershipon D2DLink
3 GM Satisfaction with D2D Express
4 How To: Get Offers of Discounted Parts That Match Your Fast-Sellers
5 Tire Distributors Who’s Who
6 How To: Download Documentation
7 OEConnection Employee Profile
8 Now LinkIQ Reports Emailed Directly to You
Page Topic
CollisionLink CollisionLink•
Still getting fax orders that need part
verification, data entry, and call backs
because of wrong part numbers?
CollisionLink is your solution to help
improve efficiency in your wholesale
business with online orders and automatic
part verification. Want to sell more OE
parts? CollisionLink displays the whole
order including aftermarket, salvage
and LKQ parts, offering dealers more
opportunities to sell additional OE parts.
Contact your Ford DWS for more
information on meeting dates. Or call
OEConnection at 888-776-5792, ext 3.
Meeting Locations:
How To: Sell More OE Parts UsingCollisionLinkDid you know CollisionLink shows order after-market, salvage and LKQ parts? Here’s howto offer OE parts for non-OE parts.
1. Click the Upsell Opportunities tab.2. Check the OE part box CollisionLink
displays as the substitute for the aftermarket, salvage or LKQ.
3. Select Quote for information only, orInvoice to sell the part — depending onwhat your shop customer requests.
4. Modify the price if needed.5. Complete the online CollisionLink order.
Or, telephone your collision shop customerimmediately to speak with them before theyhave an opportunity to purchase these non-OE parts from another source.
Now available in most areas for Ford and GM dealers.
Click on Tools and select TireDistributor Referral Wizard to suggestyour preferred tire distributors.
For step-by-step TRT setup instructions,email us at [email protected]
D2DLink
OEConnection Named One of 20 “Best Employers in Ohio”
OEConnection recently updated its product
manuals. They can be viewed and downloaded
by clicking on Help and selecting Product
Help in the menu.
How To: Download Documentation
OEConnection was recently named one of
Ohio’s 2006 Best Employers by the Ohio
Chamber of Commerce and Ohio Society
for Human Resource Management. The
Best Employers in Ohio award program,
sponsored by Anthem Blue Cross and Blue
Shield, identified 20 leading employers
throughout the state.
OEConnection earned a spot as one of
the top 10 Best Employers in Ohio in the
25-199 employee category. This award
takes an honored place alongside other
recent awards including: four consecutive
Forbes.com Best of the Web awards; and
2004 and 2005 NorthCoast99 awards for
the best place to work in Northeast Ohio.
OEConnection President and CEO,
Charles Rotuno, said, “Our talented team
of associates has moved us from a
start-up to an outstanding success after
just five years in business. We’re especially
proud of this recognition, and of our
best-in-class products and best-in-class
service. Our customers reap the benefits
of our superior performance and this
recognition.”
Several OEConnection employees
attended the recognition ceremony in
Columbus, Ohio on May 9th. The event’s
keynote speaker was Rudy Giuliani, the
107th Mayor of New York City.
So what does this awardmean to OEConnection customers?
It means our dedicatedhappy, energized employees are here to help our customers – anytime –every time.
OEConnection OEConnection
6
• OEConnection•
Be
st Employers
in O h io 2 0 0 6
At OEConnection since: September 2005
Job responsibilities: Phone support for
our CollisionLink customers.
Favorite part of the job: Our customers
are the best part of the job! I feel great
teaching them about our products.
A moment I’d rather forget: None
because every moment is a good experience.
Education: Attended Cuyahoga Community
College and The University of Akron.
A personal tidbit: I like organization.
Prior to joining OEConnection: I was
general manager of five Jennifer
Convertible stores, running all aspects of
day-to-day business.
Two words that describe me:
Enthusiastic and up-beat.
One long-term goal: To attend the
Summer and Winter Olympic Games
traveling to places I’ve not yet been!
People are surprised to learn: I played
in the Cleveland Plain Dealer Tennis
Tournament!
Last good book read: “Live Your Best Life”
Training courses I’ve taken recently:
Microcomputer Applications
A brush with a famous person: I had a
beer with Lloyd Carr, University of Michigan
Football Coach.
Outside interests: Biking, golfing, traveling,
interior design, making and selling jewelry.
Would like to tell OEConnection
customers: Thank you for using our
products — it’s my pleasure to assist you!
Qualities that make a person successful
in this position: An enthusiastic team-
player with the ability to consistently exceed
the customer’s expectations. OEConnection
Customer Care Reps must be sincere,
dependable, and creative problem-solvers
with a sense of humor!
Karen RoknichCustomer Care Representative
OEConnection Employee Profile
About the Customer CareDepartment:The CollisionLink Customer Care Team
takes calls from and makes calls to
customers Monday through Friday, 8am-
8pm and takes incoming calls Saturdays,
8am-5pm, Eastern Time. Customer Care
is closed on New Year’s Day, Easter,
Independence Day/July 4th, Thanksgiving
and Christmas. Contact a Customer Care
Representative at 888-776-5792, ext. 2,
for questions on how to use OEConnection
products.
7
Fast, easy, and accurate online parts locating and fulfillment to help dealerships buy and sell more original equipment parts.
Fast, easy, and accurate online fulfillment of collision shop wholesale parts orders.
Internet-based data analysis tools to help dealerships andauto manufacturers drive increased sales.
Dealership inventories help fill a manufacturer’semergency-needed backordered parts.
Products and services to enhance D2DLink.• Idle & Reporting: Online tools to help reduce idle inventory.• Parts Matching: Sellers and buyers find bulk parts at a discount.• Advanced Selling: Daily, automatic idle inventory
sales offers to potential shoppers.• StoreFront: Dealership-customizable web page
showcasing complete parts inventory.• Inventory Updating: Mid-day and Saturday updating.• Bin Labels: Receive bin labels monthly for D2DLink parts.
OEConnection Products
OEConnection OEConnection• OEConnection•
4150 Highlander Parkway
Richfield, Ohio 44286
Have a user tip or suggestion? Email us at [email protected] we publish it, we’ll send you OEConnection caps for every member of your parts department team!
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